Staffordshire University - Welcome to Reslife

Welcome to ResLife

More than just a room key

e: [email protected]
@StaffsHalls
/StaffsHalls
@StaffsHalls

RESIDENCE LIFE

Welcome

Who are we? Where are we?
Where you call home during your time here We have offices at Clarice Cliff and at
at Staffordshire University plays a massive Coalport Hall (which is right by the other
part in your university experience, which is Halls of Residence). Coalport Hall also
why we strive to make our accommodation houses the Student Healthcare Centre &
the best it can be. Whether you are used Chaplaincy. You can also collect your post
to going it alone or it’s your first time away and deliveries from our office (there are a
from home, it’ll be one of the most few exceptions, please see the table below).
rewarding and exciting experiences of Just come down with your student ID card
your life. and ask someone on the desk to check your
mail and state where you live and, if it is
The main purpose of ResLife is to provide there, you can have it!
advice and support for students with to the
issues around independent living. When are we open?
The ResLife reception is open from;
The primary goal of the ResLife staff is to 8am to 10pm Monday to Saturday and
facilitate the growth and development of 10am to 6pm Sunday.
the residence community and help each
student achieve their academic, social and So please do not hesitate to phone or email
personal goals. Reslife provides students us at any time; during out of hours, please
with a safe place to experience the joys, contact the 24-hour Control Team 01782
struggles, realities, issues and challenges of 294837. If it is not urgent, your issue will
the real world. be received the following morning by a
Residence Life Officer.
We encourage students to take ownership
for their actions with respect for those with
whom they interact.

Residence Collection Point
Aynsley, Minton, Royal Doulton, Spode, Coalport
Wedgwood
Leek Road Houses 1-32 Delivered to your house
(Use Postcode ST4 2XQ)
Clarice Cliff Court Clarice Cliff Court Office

College Court Delivered to College Court reception

Tedder Court Delivered to your individual house

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Contents

04 Your Room
07 Maintenance and Cleaning
08 Facilties
09 Health and Safety
11 Local Area
12 Activities
13 Support for you

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Your Room On arrival to your room you can carry out your
inventory on the ResLife portal (where you
Licence Agreement 2018-2019 applied for accommodation). This is where
Your licence agreement is a very important you can log any damages, missing or extra
document and is legally binding. Please items, & anything that was within your room
take the time to read it, as you will have before your occupation.
signed a copy when you accepted your offer
of accommodation online and been given a Carrying out this inventory can help you to
hard copy upon arrival. Within the document avoid fines and ensure that your room is to
it outlines everything you have agreed to by an acceptable standard. You need to do this
applying to stay within our accommodation within 2 days of moving in, otherwise you are
such as; payment of rent, fines, prohibited responsible for everything within the room.
items and accepted levels of behaviour. If
you have any queries or want a copy to read, Room Checks
please contact us or drop us an email at Your room will be checked by our team on a
[email protected]. regular basis; you’ll soon be informed when
these will be taking place – we will give you
Inventory at least 24 hours’ notice before entering your
Regardless of what accommodation you have room. We carry out these checks as a matter
been allocated, every room will have been of health and wellbeing, as we want to ensure
provided with a bed, desk, chair, shelving that you are taking care of your room and that
and a wardrobe. Those of you in Clarice everything in there is safe for you and other
Cliff Court and College Court will have an residents. We’ll be checking for things like
en-suite bathroom. cleanliness, any prohibited items, fire hazards
and damages.

4 Please check your room check dates

Accomodation visits (room checks) – Student residences
Academic year 2018-2019

The University is required to give you 24-hours’ notice if authorised staff need to gain access to
your bedroom. Please accept this as your 24-hour notice so we may visit your accommodation
on the relevant dates/days listed below.

Sept Oct Nov Jan Feb Mar May June
2018 2018 2018 2019 2019 2019 2019 2019

Leek Road Week Week Week Week Week Week Week Week
Houses beginning beginning beginning beginning beginning beginning beginning beginning
24th 22nd 26th 14th 18th 25th 6th 3rd

Spode Week Week Week Week Week Week Week Week
Coalport beginning beginning beginning beginning beginning beginning beginning beginning
24th 22nd 26th 14th 18th 25th 6th 3rd

Wedgwood Week Week Week Week Week Week Week Week
beginning beginning beginning beginning beginning beginning beginning beginning
24th 22nd 26th 14th 18th 25th 6th 3rd

Aynsley Week Week Week Week Week Week Week Week
Minton beginning beginning beginning beginning beginning beginning beginning beginning
24th 22nd 26th 14th 18th 25th 6th 3rd

Clarice Week Week Week Week Week Week Week Week
Cliff Court beginning beginning beginning beginning beginning beginning beginning beginning
24th 22nd 26th 14th 18th 25th 6th 3rd

Royal Week Week Week Week Week Week Week Week
Doulton beginning beginning beginning beginning beginning beginning beginning beginning
24th 22nd 26th 14th 18th 25th 6th 3rd

The reason for accommodation checks are for Health and Safety, cleanliness, maintenance
and welfare purposes. Your privacy will be respected at all times. You will not be given
24-hour notice of access for routine housekeeping or maintenance checks; please refer to
the Accommodation Licence Agreement for further information.

You do not have to be present on the above dates but if you are please be up and
dressed between 9:00am and 7:00pm.

If you are in En-suite accommodation, please be aware that staff will be entering
your bathroom.

This notice will be in force for the duration of the accommodation contract that you have
with the University.

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Cleaning Internet
Daily checks are made in the communal Our internet is provided by Glide (formerly
areas of your flat. These will be inspected StudentCom). When arriving at your
by a member of our team to make sure they accommodation you’ll need to log on to
are clean, tidy and safe. You are responsible Glide and create an account. The basic
for providing the cleaning products but we’ll package is completely free, but if you wish
supply you with a mop, brush and hoover. to upgrade you can do so at an additional
If your flat is in an unfit state of cleanliness or charge. You will be given a set-up guide on
hygiene, we will leave an advisory notice. If your arrival, just follow the simple steps!
the area is still in an unacceptable state the
following day, our team will undertake the
cleaning and all flatmates will be fined.

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Maintenance and
your room upkeep

Damages and Repairs
Whether it’s a light bulb blown or a leaking sink, we’ll be able to help you out; if something
has gone wrong, you’ll need to report it to the ResLife team. The quicker you report any issues,
the quicker it should get fixed.
If you need to report some maintenance or repairs, follow these steps:
1. Come down to Coalport or Clarice Cliff or phone/email us at [email protected].

For College Court, please contact College Court reception.
2. Report the maintenance to the member of the team who is on the desk.

(PLEASE BE SPECIFIC IN YOUR REQUEST TO HELP OUR TEAM)
3. Please provide your block, flat number and which room the maintenance is needed in.
4. Provide as much detail about the maintenance as possible, photos can be useful especially

over email.

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Facilities

Food on campus Multi-Faith Chaplaincy
Across campus, we have a few places where Staffordshire University’s Multi Faith
you can go and buy food or have a coffee, Chaplaincy is led by Rev Mick the Vic who
including the Brindley building which houses resides in the Coalport Building on Leek
our cafeteria and coffee shop. There are other Road, Stoke Campus. We have quiet rooms
cafés in the Ashley, Cadman, Science Centre and prayer spaces in the Brindley Building,
and ‘The Pavilion’ in the Beacon building. Leek Road (Room B237), Mellor Building,
We also have two bars/restaurants, being College Road (Room S330) and in the Centre
‘Verve’, located next to the LRV nightclub, of Excellence for Healthcare in Blackheath
and Ember Lounge next to the Student Lane, Stafford.
Union’s shop on College Road. The purpose of the Chaplaincy is to offer
Shops friendly guidance to anyone, religious or
Alongside the Brindley and Mellor building otherwise, students and staff.
we have the Students Union Shop, which The Reslife Garden
acts as your local store. We also have an Arts The ResLife Garden, located at the back of
Shop, where you can buy and top up on your Coalport, is available for all students. If you’d
craft supplies which is located near the Ember like to use the garden furniture or games,
Lounge. please pop into the Reslife office in Coalport
Laundry and leave us with your student I.D card.
We have laundry facilities at Leek Road There are also gardens in the middle of
in Bush House, at Clarice Cliff Court, and Leek Road Houses, at the back of Royal
College Court. Tedder Court has washing Doulton and at Clarice Cliff.
facilities in each house. We work with
Circuit Laundry, and you can purchase a top
-up card from one of our machines. Please
see their website (www.circuit.co.uk) for more
information and how to top up.

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Health and Safety

Student Health Care Centre
The student health care centre is located in the Coalport
building just on the left as you come in and acts as your new
local General Practice.

To register with the on-campus GP, please us the link below;
http://www.harleystreetmedicalpractice.org.uk

They are open from;
8am-5pm on Mondays, Tuesdays, Wednesdays. and Fridays
8am-1pm on Thursdays

Harley Street Medical Centre
When the Student Health Care Centre is closed, or if you
cannot make an appointment, you will be advised to make
an appointment with Harley Street Medical Centre, which
is a short distance from the campus.

The postcode for Harley Street Medical Centre is ST1 3RX.

A&E (Royal Stoke University Hospital)
If you feel as though you need urgent medical attention,
then please do not hesitate to call 999 and request an
ambulance. Contact 4444 to make them aware that an
ambulance is attending site, as this allows them to assist
with signposting the vehicle to you. Letting your RLC know
that you have done this would also be a great help because
it helps us be aware of your well-being.

The nearest A&E is located a few miles away from campus
on Newcastle Road, ST4 6QG.

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Guests Ventiliation
We want you to have a great time in It’s important that you keep your room well
accommodation and it’s always nice to have ventilated to prevent condensation and
your friends from home come up to see mould; it is preferable that you use the
you. We welcome visitors; they can visit laundrette to dry your clothes. Also, please
you to have them stay for a short period make sure that your room is well ventilated
of time- no longer than 2 nights. It’s - for example keeping the window and vent
important for everyone with whom you share open if clothes or other laundry is damp.
accommodation with that we limit this time.
Make sure your room is always kept at a
We recommend that you make sure that suitable temperature so that nothing goes
everyone else in your accommodation is mouldy or builds up with condensation.
aware and okay with you having guests over.
You will be responsible for your guests, so Accessorise your room
anything that happens - whether this be We want students to feel like their room
damages or loss of keys – it will be your is their home away from home – so we
responsibility. We also ask that you make encourage students to accessorise and bring
Reslife Office aware that you have guests home comforts to make their room unique.
over for health and safety reasons, such as a We can’t let you drill, nail or fix anything to
fire alarm. They will need to be signed in and the walls that’s going to leave a mark.
collect a visitor pass that has to be on worn You can bring posters, fairy lights, photos
at all times on campus and you can sign the etc. to make the room yours. Some of the
visitor pass back in to the Reslife Office when prohibited items are candles, incense
your guest leaves. sticks and cooking equipment like rice
cookers or kettles. We discourage bottle or
10 beer can displays in windows and we also
don’t allow pets. We do, however, have a
therapy dog, called Samson, who can be
booked for cuddles, not to mention the
Reslife bunnies at the back of Coalport!

If you need a full list of what you can and
can’t have, please see your licence
agreement.

Local area

Hanley (City Centre)
Hanley is the main city centre in Stoke-on-Trent.
Here you will find the Intu Potteries shopping
centre, with high street outlets such
as Topshop, H&M, Primark, Lush and other
outlets. You will also find a Nandos, Gourmet
Burger Co, Frankie and Benny’s, Chiquitos and
a Cineworld at the rear of the Intu. Hanley is a
great place to go for food and drinks and the
night life is great for students. There is a regular
bus service to Hanley from outside of campus
every few minutes. You can walk to Hanley, this
takes around 15 minutes from campus.

Hanley Park is a newly renovated area, which
was part of the city’s bid to become City of
Culture 2021.

Stoke Town
Stoke town is just under 10 minute walk away
or a short bus ride from campus and is ideal
for getting all your necessities. With plenty of
charity shops and vintage shops, it’s very good
if you’re looking for something different. There
is also a Sainsbury’s - with an Argos and
pharmacy inside - Lidl and Iceland. There are
also restaurants and pubs to enjoy such as
Wetherspoon’s and Sangam’s Indian restaurant.

Stafford
Stafford is a 20-minute train ride away and is
full of high street stores, with a newly built
Primark, River Island as well as lots of other
outlets including a Nandos and Frankie and
Benny’s. There is plenty to do when visiting
Stafford; it also has historic places to visit too,
such as the High House and Stafford Castle -
you can also go for a traditional afternoon tea
at The Soup Kitchen.

11

Activites

What do we do?
Residence Life is about more than just giving you a place to stay at University, it’s about giving you
new opportunities and life skills that help you become a more well-rounded individual.
We provide loads of exciting activities for our residents and events that give you the opportunity
to meet new people and learn something new. We are also working alongside the Sir Stanley
Matthews Sports Centre to create a range of activities for all residents to get involved with.

Please keep an eye on our social media pages
and talk to your RLCs for more information.

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Student support

Student guidance
We have a team of friendly, approachable Student Guidance Advisors who can help you with any
problems or questions you may have whilst studying at Staffordshire University.

You can talk to us about anything; whether it is a personal problem or an academic issue. We can
signpost you to a range of services that will be able to offer advice and guidance to you across
a very broad range of issues including academic rules & regulations, extenuating circumstances,
appeals, processes in the student lifecycle (withdrawal, intermission etc.), student welfare, student
attendance and finance issues and much more.

Some of the areas which we can provide help, support & advice are;

Feeling homesick? Worried about a friend?
Financial Concerns Stress Management
Extenuating Circumstances BAME
LGBT+
Care Leavers Forced Marriage
Drug & Alcohol Awareness Gambling Addiction

Bullying & Harassment Social Media Behaviour
Sexual Consent

Click on our website for more information: www.staffs.ac.uk/studentguidance

How to contact us:
Email: [email protected]
Facebook: staffsunisupport

One to one meeting: Drop into an Information Point ;
(Brindley or Cadman Building, Blackheath Lane, Stafford or Royal Shrewsbury Hospital)

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Useful contact numbers

ResLife Reception t: 01782 29 4221
Financial Services t: 01785 35 3383
Enquiries t: 01782 29 4400
Information Point t: 01782 29 5705
Brindley IT Service Desk t: 01785 35 3700
Students Union t: 01782 29 4629
Control Team t: 01782 29 4837
Control Team (Emergency) t: 01782 29 4444
NHS Direct (Non-Emergency 24/7) t: 111
Mental Health Access Team (24/7) t: 0300 123 0907
PC Simon Stone t: 01782 29 4311
HopeLine UK (Suicide Prevention) t: 0800 068 4141
Emergency Services t: 999

Email: [email protected]

@Staffshalls /Staffshalls @Staffshalls

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15

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