Smart Online Shopping by Siti Nur Zulaikha

Online Shopping

Online shopping is a convenient and
easy way to shop for your desire

things. Some stores are far away and
unreachable. Some sellers choose to

sell their products online.

P EWOOHPNELLREI NESEDH?OO P

You must be asking yourself,
where did they find the item?
How they get that kind of
thing? Why you have not found
the item there?

01 Shopee & Lazada
2 most famous and used
app by Malaysians!

user-friendly

easy-to-search

varied shopping
categories and filters

Chat Service
Allows people to directly
message sellers for inquiries

Help centre
Let people find easily the
information

VARIATION OF

PAYMENT
OPTIONS!
online cash payment
banking at 7Eleven

credit/debit Lazada
card Wallet

ShopeePay Cash Deposit

Installment Plan

Transaction Process

Browsing Products

Placing an order

Paying for purchase

SHIPPING!
How do I get
free shipping?

1.Select home, select
free shipping icon

2. Look for the right tab
to explore various
products!
3. Or look of any listed
items with free
shipping tag!

SHIPPING!
How do I get
free shipping?

Step 1:
Tap on the 'voucher code' in

your shopping cart.
Step 2:

Select your preferred
free shipping voucher
based on items on your

cart
Step 3:

The selected
vouchers are applied

may proceed to
checkout!

@zulaikhazlkf

DELIVERY Courier Delivery Lead Time
is the number of days it
takes for the order to arrive
LEAD starting the day it has
TIME successfully picked up the
order from the seller!

When you buy any
products, they will tell you
about the delivery lead
time

SHOPEE SUPPORTED LOGISTIC PARTNER'S DELIVERY LEAD TIME

*Days calculation
excludes public
holidays which differs
by state and logistic
provider non-working

OPERATIONAL DAYS OF FREE SHIPPING PARTNERS

OVERSEAS ITEM
A U G U S To n  2c9e,  t2h0e 1s8e l l e r h a s a r r a n g e d f o r s h i p m e n t , i t w i l l b e
4 : 3 0 - 6 : 0d0e l iPv eMr e d t o y o u w i t h i n 9 - 2 5 d a y s . D a y s c a l c u l a t i o n
R O O M   2leo0xgc4ilsutdi ce s p u b l i c h o l i d a y s w h i c h d i f f e r s b y s t a t e a n d

If your order is being delayed or has not
been updating its tracking status for a few
days, you should request a refund directly
to hold your payment while the item is
delivering to you.

@zulaikhazlkf

TRACK MY ORDER
Agu pef tdteayrtoeoudrrd! pear er cdetl hwei liltbeem tsr, atchkeewd !hTohl ee yp rwoicl lekseseupnytoi l uy o u

LWazaalldeat ShPoapyee

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@zulaikhazlkf

MORE FEATURES!

I don't accept my items?

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Return and Refund

- If customers dissatisfied with their
order can fill out a return request based
on Return Policy form online
- Drop off the item at the courier, pay for
the delivery fees and wait for the
replacement and refund

@zulaikhazlkf

02 Social Media

How you can find products on social media?
Promoted by influencer

Advertised on social media
post or story

Checked the account

Follow

See the product listed

Clicked the link for
chat in whatsapp

Deal with seller

Items bought
@zulaikhazlkf

Google Form

Some items are sold in a Google Form way.
This method usually uses for preorder items and
group order items.
The famous platform of Google Form is Twitter.

Platform: Twitter
Poster are posted

and details are
given

Google form
link on the

tweet

Benefits:

Does not need to message seller
Bank account details were given
The price of the item stated and fixed

@zulaikhazlkf

Google Form

How's the form looks

@zulaikhazlkf

IG SHOP

@dakwah_hati

used the bio
section to list up
any promotions
WhatsApp link is

given

IGTV section which
gives knowledge to

other people

@zulaikhazlkf

IG SHOP

@dakwah_hati

attractive Instagram
feeds

@zulaikhazlkf

TWITTER SHOP

@latte_storage

details of the shop
are given

used curious cat
for answers any

inquiries

organised all the
group order in a

thread

@zulaikhazlkf

TWITTER SHOP

@latte_storage

Pinned tweet for all
the hashtags and
links

give details on the
item

@zulaikhazlkf

03 Carousell
Carousell is an app that anyone can sell!
You can find various stuff sells by a person.
The app is specialised for people who want

to sell their unused things.

Reviews
on profile

Explore Carousell
Carousell Listing

@zulaikhazlkf

Carousell

Reviews

Reviews are very
important to show the
performance of the seller

Carousell Protection

Buy with Carousell
ProtectionPayment is
secured until your item

is received as listed
Refund, exchange, or
return the item if you
faced issues with your

purchase

@zulaikhazlkf

Get to know
SSHHIIPPPPIINNGG

CCOOUURRIIEERR
in Malaysia

@zulaikhazlkf

Most used by Malaysians

(based on surveys)

1.

2.

3.
4.

5.

@zulaikhazlkf

Say to scams

FEEDBACKS

Look how previous customers
give feedback to the seller

If the feedback looks fishy, try
to not deal with the person

RESEARCH

Do a deep research about the
seller and the things that you

are interested in!

*If you caught a person who
seems fishy, avoid it!

@zulaikhazlkf

Say to scams

LOOK UP THE PRICE

Sometimes, too cheap prices
may lead to fake products!
Find the price that makes sense

for the product
*If you still want to buy, do not
expect the item would meet your

expectation

REPORT

If you are using Shopee or
Lazada, just report to them
and they will refund you the

money

@zulaikhazlkf

SAVE

UP WITH

ShopBack is a cashback reward program
that allows online shoppers to receive a
small percentage of their purchases on
the platform, paid for through affiliate

programs by the merchant.

How does it works

Shop on any ShopBack works by giving
store through customers a percentage of
their purchase money each
ShopBack
time they make a
Get cashback transaction with its
in your partner merchants
through its website.
account Merchants do not have to

Payout to your pay to get listed
bank account with ShopBack but only
need to pay a cut to the

site if customers buy
something from them.

@zulaikhazlkf