Course MANAGEMENT OF INFORMATION SYSTEMS DEPARTMENT

UNIVERSITI TEKNOLOGI MARA
COURSE INFORMATION
Confidential

Course Code : IMS656

Course Name : MANAGEMENT OF INFORMATION SYSTEMS DEPARTMENT APPROVED
(English)

Course Name (Malay) : PENGURUSAN JABATAN SISTEM MAKLUMAT

MQF Level : 6 - Bachelors Degree

SLT : 80 Hours

Equivalent to 2 Credits

Face to Face: 40 Hours

Non Face to Face: 0 Hours

Student Preparation Time: 40 Hours

Pre-Requisite : No module recommendations
Courses

Co-requisite Courses : No co-requisite Courses listed

Equivalent Courses : No equivalent Courses listed

Faculty Name : FACULTY OF INFORMATION MANAGEMENT Start Year : 2014
© Copyright Universiti Teknologi MARA Review Year : 2017

Course Learning Outcomes

At the end of the course, students should be able to:

1. Describe the concepts of managing Information Systems Department ( C5 )
2. Apply the theories, principles, standards and basic concepts of management aspect in Information Systems

Department ( C3 )
3. Adopt the roles of Information Systems Professionals in organizations ( C3 P3 A3 )

Course Description

This course focuses on how to manage the information systems department in organizations. The course is designed to
provide students with a strong educational foundation thereby preparing them as Information System (IS) professionals.
Managing information system department consists of a specially designed curriculum which emphasizes conceptual,
analytical, technical, and interpersonal skills. IT blends theory and practice into a learning experience that develops skills
applicable to complex real-world problems. It is designed to give students a thorough knowledge of the field and to provide
an enduring foundation for future professional growth. To be successful in the increasingly competitive global
marketplace, most corporations are looking for employees that have comprehensive knowledge and training in both
business management and information technology.

Syllabus Content

1. Introduction to Information System Department
Organizational Theory and Behavior
Organizational Structure
Elements and Functions

2. The Roles of IS Manager
The strategic value of IS Manager
The managerial and the technical skill
Roles and responsibilities

3. Managing ISD Personnel
ISD Personnel
Human Resource Management
Roles and responsibilities

4. Managing Business Relationship
ISD stakeholders
Communication
Service Level Agreement

5. Managing ISD Physical Plant
Definition
Roles and functions
Setup physical plant

6. Managing ISD Operational
Roles and functions
Standard operational procedure
Operational maintenance, monitoring and reporting

Faculty Name : FACULTY OF INFORMATION MANAGEMENT Start Year : 2014
© Copyright Universiti Teknologi MARA Review Year : 2017

7. Managing Applications and Data Resources

Planning, business analysis and requirements
Design, development, implementation and testing
Integration, release and evaluation
Support, maintenance and disposal

8. Managing IS Service Desk

Types of IS Service Desk
Roles and responsibilities
Handling user requests and problems
Policies and procedures
Tools and facilities

9. Documentation in ISD

Definition
Types of Documentation
Document Development Cycles

Teaching Methodologies

Blended Learning
Discussion
Field Trip
Lectures

Assessment

Continuous 100.00%
Assessment: Assignment - 30%
Group Project - 30%
Test - 40%

Transferable Skills

Reflective Learner Resourceful and responsible Responsive

Recommended Text

References

1. Stair Ralph and Reynolds George, Information System. 9th Edition, Course Technology Cengage Learning, 2014,
ISBN: n/a

2. Holtsnider, Bill & Brian D. Jaffe, IT Managers Handbook: Getting Your new job, , Morgan Kaufmann Publishers, 2007,
ISBN:

3. Benson, Robert J., Trust and Partnership: Strategic IT Management for Turbulent Times. Wiley & Sons, Inc., n/a, 2014,
ISBN: n/a

4. Ian Cox, Disrupt IT. A new model for IT in the digital age. Axin Ltd., n/a, 2014, ISBN: n/a
5. Roberts Dan, Unleashing the Power of IT: Bringing People, Business, and Technology Together. Wiley & Sons, Inc.,

n/a, 2014, ISBN: n/a
6. Roberts, Dan, Confessions of a Successful CIO: How the Best CIOs tackle their toughtest business challenges. Wiley

& Sons, Inc., n/a, 2014, ISBN: n/a
7. Smallwood Robert, F, Information Governance: Concepts, Strategies, and Best Practices. Wiley & Sons, Inc., n/a,

2014, ISBN: n/a

Faculty Name : FACULTY OF INFORMATION MANAGEMENT Start Year : 2014
© Copyright Universiti Teknologi MARA Review Year : 2017

UNIVERSITY TE

COURSE CODE COURSE LEARNING OUTCOMES - MOE LEARNING OUTCOMES
COURSE NAME (IN ENGLISH) IMS656
COURSE NAME (IN MALAY) MANAGEMENT OF INFORMATION SYSTEMS DEPARTMENT
PENGURUSAN JABATAN SISTEM MAKLUMAT

  Achievement of MOHE Learning Ou

Course Learning Outcomes (CLO) LO1 LO2 LO3 LO4 LO5 LO6

CLO1 Describe the concepts of / / ////
managing Information Systems
Department
( C5 )

CLO2 Apply the theories, principles, / / ////
standards and basic concepts of
management aspect in
Information Systems
Department
( C3 )

CLO3 Adopt the roles of Information / / ////
Systems Professionals in
organizations
( A3 , C3 , P3 )

Ministry of Education Learning Outcomes

i. Knowledge
ii. Practical Skills
iii. Thinking and Scientific Skills
iv. Communication Skills
v. Social skills, Teamwork and Responsibilities
vi. Values, Ethics, Moral and Professionalism
vii. Information Management and Life Long Learning
viii. Management and Entrepreneurship
ix. Leadership Skills

Faculty Name : FACULTY OF INFORMATION MANAGEMENT
© Copyright Universiti Teknologi MARA

EKNOLOGI MARA

- SOFT SKILLS LEARNING OUTCOMES RELATIONSHIP MATRIX

FACULTY / ACADEMY FACULTY OF INFORMATION MANAGEMENT

CREDIT UNIT 2

RESOURCE PERSON NORAIZAN BINTI AMRAN

utcomes LO8 LO9 Achievement of Soft Skills Learning Outcomes
LO7 SS1 SS2 SS3 SS4 SS5 SS6 SS7

/ / / /// / / / /

/ / / /// / / / /

/ / / /// / / / /

Soft Skills Learning Outcomes

i. Critical Thinking and Problem-solving Skills
ii. Communication Skills
iii. Team Skills
iv. Ethics & Moral Professionalism
v. Life-long Learning & Information Management
vi. Entrepreneurial Skills
vii. Leadership Skills

Start Year : 2014
Review Year : 2017

UNIVERSITY TE

COURSE CODE COURSE LEARNING OUTCO
COURSE NAME (IN ENGLISH) IMS656
COURSE NAME (IN MALAY) MANAGEMENT OF INFORMATION SYSTEMS DEPARTMENT
PENGURUSAN JABATAN SISTEM MAKLUMAT

COURSE OUTCOMES COGNITIVE
C1 C2 C3 C4 C5 C6

Describe the concepts of managing /
1 Information Systems Department

( C5 )

Apply the theories, principles, standards

2 and basic concepts of management /
aspect in Information Systems Department

( C3 )

Adopt the roles of Information Systems /
3 Professionals in organizations

( A3 , C3 , P3 )

Faculty Name : FACULTY OF INFORMATION MANAGEMENT
© Copyright Universiti Teknologi MARA

EKNOLOGI MARA

OMES - TAXONOMY LEVELS FACULTY OF INFORMATION MANAGEMENT
FACULTY / ACADEMY 2
CREDIT UNIT NORAIZAN BINTI AMRAN
RESOURCE PERSON

PSYCHOMOTOR AFFECTIVE

P1 P2 P3 P4 P5 P6 P7 A1 A2 A3 A4 A5

//

Start Year : 2014
Review Year : 2017

UNIVERSITY TE

COURSE CODE COURSE O
COURSE NAME (IN ENGLISH) IMS656
COURSE NAME (IN MALAY) MANAGEMENT OF INFORMATION SYSTEMS DEPARTMENT
PENGURUSAN JABATAN SISTEM MAKLUMAT

ACHIEVEMENT OF MOE LEA

COURSE LEARNING OUTCOMES LO1 LO2 LO3 LO4 LO5

Describe the concepts of managing /// / /
Information Systems Department
1

Apply the theories, principles, standards and
basic concepts of management aspect in
Information Systems Department
2 /// / /

Adopt the roles of Information Systems /// / /
Professionals in organizations

3

Faculty Name : FACULTY OF INFORMATION MANAGEMENT
© Copyright Universiti Teknologi MARA

EKNOLOGI MARA

OUTCOMES FACULTY OF INFORMATION MANAGEMENT
FACULTY / ACADEMY 2
CREDIT UNIT NORAIZAN BINTI AMRAN
RESOURCE PERSON

ARNING OUTCOMES LO9 TEACHING METHODOLOGY ASSESSMENT
LO6 LO7 LO8 /
/// / Lecture Assignment
/ Project Group Project
/// Test Test
Blended Learning
/// Discussion Assignment
Assignment Group Project
Presentation Test

Lecture Assignment
Project Group Project
Test Test
Blended Learning
Discussion
Assignment
Presentation

Lecture
Project
Test
Blended Learning
Discussion
Assignment
Presentation

Start Year : 2014
Review Year : 2017