INDUSTRY LEADING SERVICES FOR YOUR CORPORATION WORKING TOGETHER CREATING A BETTER FUTURE FOR ALL. WELWITSCHIA SUPPORTED BY
Welwitschia Offshore Facilities Management Namibia (Pty) Ltd 80/038 Welwitschia Catering and Cleaning Services (Pty) Ltd - 95/453 Catering and Cleaning ■ Mining ■ Construction ■ Industrial Welwitschia Environmental Services Solutions (Pty) Ltd 2009/0385 ■ Maintenance of Landscapes, Irrigation specialists, Greenfields, Parks, Gardens, Golf courses and Tree belts. Welwitschia Labour Solutions Namibia (Pty) Ltd 2000/396 ■ Outsourced Labour ■ Artisans, Semi-skilled and General labour. ■ Industrial plant cleaning services. Catering and Contracts Management (Pty) Ltd 2002/286 ■ Corporate catering ■ Events ■ Fine Dining Associate Companies Distribution Partners Affiliations Financial Partners Employee Wellness WELWITSCHIA OFFSHORE AND ASSOCIATED COMPANIES Catering & Contract Management Pty (Ltd) 2 CREATING A BETTER FUTURE FOR ALL.
WINDHOEK ROSH PINAH CAPE TOWN MARIENTAL GOBABIS SWAKOPMUND OTJIWARONGO OMUTHIYA OPUWO OSHAKATI OUTAPI EENHANA SALDANHA PORT NOLLOTH Our Namibian Footprint ORANJEMUND LUDERITZ 1 Regional Office ■ Windhoek 3 Satellite Offices ■ Lüderitz ■ Oranjemund ■ Cape Town ■ 2 Toyota Quantum Bus ■ 1 Toyota Bakkie ■ 1 Toyota Sedan ■ 1 LDV Planned Offshore Offices Planned Offshore Fleet N$298 Million The Welwitschia Group and associates NAD annual turnover 1280 Employees Nationally under the group of companies Fleet of 75 Vehicles 3.7 Million Meals per Year Distribution Fleet 10 LDVs and 16 Trucks between 4 and 25 Tons load capacity. NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 3
WELWITSCHIA OFFSHORE CONTRACT SUPPORT Welwitschia Catering and Cleaning Services Industrial Catering and cleaning mobilization Group Dietician Bernhardine Mbai Nutrifood Warehousing, Logistics and Distribution Partner Corporate Social Responsibility Bernard Shimanya Welwitschia Environmental Services Solutions Waste and Environment Management Purchasing and Supply Chain Jomary Goliath Acorn Health and Wellness Nutritional intervention and health behavior partner Human Resources & Payroll Sylvia Hofeni Acorn Financial Services Accounting financial partners Learning and Development Robson Hainana Welwitschia Labour Solutions Recruitment, Staffing and Industrial Relations Group Executive Chef Albert Mahiya Smart Cater Distributions Partners Logistics and Procurement Coordinator Uanguta Kaikajora Catering and Contracts Management Menu Designing and Fine Dining Financial Support Mariana Schluter Acorn Payroll Services Payroll service partners Information Technology Ismael Stephanus Amazon Investments Financing partners Quality Controller Saima Ambata Health Wellness and Safety Reinoholdt Mwatilifange Windhoek Office Oranjemund Office Lüderitz Office Cape Town Office, Saldanha, Port Nolloth 4 CREATING A BETTER FUTURE FOR ALL.
DELIVERING SAFE, HEALTHY & COMFORTABLE WORK ENVIRONMENTS IN SOME OF THE HARSHEST AND MOST REMOTE PLACES. NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 5
Welwitschia Services Group has the necessary financial backing with a sound financial foundation. 8% EMPLOYEE TRUST FUND KPIs 1. Food Quality 2. Contestant Menu Review 3. Quarterly Menu Upgrade 4. HACCP and SHEQ Compliance 5. Marine Training Compliance 6. Land-based Culinary and Industrial Cleaning and Housekeeping Skills Training 7. Soft skills training WORKING TOGETHER TO CREATE A BETTER FUTURE FOR ALL NPPC COMPLIANT 43% NAMIBIA INDUSTRIAL FOOD SERVICES (PTY) LTD 29% WELWITSCHIA LABOUR SOLUTIONS (PTY) LTD 10% WCC ENVIRONMENTAL SERVICES SOLUTIONS (PTY) LTD 10% WELWITSCHIA CATERING AND CLEANING SERVICES (PTY) LTD 8% OFFSHORE EMPLOYEE TRUST SHARE HOLDING RYAN PENDERIS SHAVUKA L. MBIDHI GLENN G. SCHLÜTER KENN FUSSELL ANDREAS MILDNER OPERATIONS & PROJECT MANAGER BOARD DIRECTORS 24% PDP/BEE 6 CREATING A BETTER FUTURE FOR ALL.
Scalable business plan to meet & exceed client expectations. Capable of rendering the full array of services in-house. Majority Namibian owned, operated, financed, supported and Managed. Experienced Offshore Management Team Proven Marine Management Experience and Successful Track Record. Operational track record: verifiable, relevant, comparable scope. Modular business plan: Seamless transition, seamless service delivery and dynamics. Collaborative approach with Namibian Ship Chandlers Lüderitz BUSINESS BENEFITS THAT IMPROVE PROFITABILITY AND PRODUCTIVITY NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 7
WELWITSCHIA OFFSHORE PROCUREMENT CHAIN FLOW 6 4 Group Procurement, through its “Acquisition of Goods and Services Policy” provides a framework for authorizing the acquisition of goods and/or services on behalf of its private and public-sector clients, in line with prescribed levels of authority and to reduce or eliminate risk exposure pertaining to the acquisition of goods and services. Nutrifood Fleet (Inhouse) Warehouse Logistics 3 Regions (Rundu, Windhoek, Keetmanshoop, Oshakati, Otjiwarongo) RESALE ■ Direct Pricing ■ Cashless System WAREHOUSING ■ Receive Order ■ Picking ■ Palletizing ■ Refers DISTRIBUTION DELIVERY SUPPLY VESSEL 5 Namibia Ship Chandlers Lüderitz Quayside Delivery 8 CREATING A BETTER FUTURE FOR ALL.
1 2 3 ■ Local Namibian Market ■ Supply Chain ■ Procurement We strive to procure 100% Namibian products. 1005 Namibian procurement Suppliers Best practice Cold Chain controls ■ Qualified Dietician and Executive Chef Support ■ A suitable composition of the Menu by the Executive Chef. ■ Menu Analysis by the Dietician to comply with RDA for workforce ■ Review specification ■ Review Local Preference ■ Responsible for health and wellness compliance LOGISTICS COORDINATOR WAREHOUSING & LOGISTICS VESSEL Submit Ordering Best Product Best Price No Middleman Direct from Source Distribution Partner (Inhouse) Standard Recipes, Costing and Menu Cycle, 56 days stock holding NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 9
PROUDLY NAMIBIAN BENEFITS BEYOND... HEALTH AND SAFETY Welwitschia Services Group supports the Occupational Health and Safety Act. To ensure compliance in our business with this legislation, we engage in continuous training on accident prevention and constantly update our 59 GMPs in accordance with the latest practices in this field. Over and above all this, we have an internal team that audits operational practices on Occupational Health and Safety in order to drive continuous improvement. RISK MANAGEMENT SYSTEMS INTERNAL FOOD QUALITY AND HYGIENE AUDITS GOOD MANUFACTURING PRACTICES HEALTH, SAFETY AND ENNVIRONMENT POLICIES QUALITY ASSURANCE SYSTEM TRAINING AND DEVELOPMENT Welwitschia Services Group has a designated training and development sub-division under its human resource (HR) department. This subdivision is mandated with the responsibility of imparting knowledge and skills to all our employees through capacity-building platforms such as seminars/ workshops and on-the-job training. Training is done with the aim of empowering our employees and further developing their skills which helps them to forge a better life even outside their work environment. It is worth mentioning that training is compulsory for all employees, from management to junior staff. The company has a professionally qualified trainer and when the need arises it also sources external expertise. During the period February 2022 to February 2023 Welwitschia has trained a total of 611 (98%) employees in the following areas: ■ Customer service/care ■ Leadership and management ■ Workplace communication ■ Employee vs Supervisor relationship ■ Health & Safety ■ WCCS code of good conduct ■ WCCS social media Policy ■ WCCS confidentiality and non-disclosure agreement ■ Grievance procedures All our training is NTA recognized and reclaimable from VET 10 CREATING A BETTER FUTURE FOR ALL.
REQUISITE TRAINING COURSES FOR MARINE QUALIFICATION HUET + EBS – Helicopter Underwater Escape Training + Emergency Breathing System PSI – Pre Sea-Induction MFA – Medical First Aid MFF – Marine Fire Fighting and Prevention PSC – Proficiency in Survival Craft CSA – Competency in Security Awareness Efficient Cook MLC Compliant [20 Days] CREW REMUNERATION AND BEFEFITS ■ Market-Related Salary ■ Sea Allowance ■ Statutory Overtime ■ Statutory Benefits for Sea-Going Employees ■ Meal Allowance ■ Staff Transport ■ Momentum Pension Fund ■ NHP Medical Aid ■ Employee Trust Fund ■ Maternity and Temporary Disability because of land-based footprint All employees will be given the first right of refusal ON-BOARD FOOD WASTE MANAGEMENT Welwitschia Offshore will take several steps to reduce food waste. Menu Planning: Proper menu planning can help ensure that the correct amount of food is ordered and prepared. Welwitschia Offshore will plan menus in advance, considering the number of passengers and the length of the voyage, to avoid over-ordering and overpreparing food. Portion Control: Welwitschia Offshore will implement portion control measures to reduce overproduction that leads to food waste. Inventory Management: Accurate inventory management will help Welwitschia Offshore avoid over-ordering food items. This involves keeping track of the food items in stock and ordering only what is necessary to avoid spoilage. Footprint Reduction and Community Empowerment 1. Preparation: peeling and vacuum prepacking of hard vegetables will take place offshore and will reduce the amount of waste that needs to be disposed of at sea. 2. Composting: the peels from the vegetables will be used for composting to turn into organic fertilizers which will be used to grow vegetables and herbs in smaller community gardens. By implementing these source reduction measures, Welwitschia Offshore will: (a) create employment for the community of Lüderitz, (b) buyback locally grown produce including vegetables and herbs, (c) reduce the amount of food waste they generate and contribute to a more sustainable environment. NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 11
AVERAGE NPPC (NAMIBIA PREFERENTIAL PROCUREMENT CORPORATION FOR THE WELWITSCHIA GROUP 85% GOOD LEVEL CONTRIBUTION Welwitschia Catering and Cleaning Services (Pty) Ltd has the necessary financial backing with a sound financial foundation. 40% PDP/BEE WORKING TOGETHER TO CREATE A BETTER FUTURE FOR ALL GLORY ZISENGWE FRANKIE IPINGE ROBSON HAINANA CHEF ALBERT REINOHOLDT MWATILIFANGE Welwitschia Services Team WELWITSCHIA 12 CREATING A BETTER FUTURE FOR ALL.
Scalable business plan to meet & exceed client expectations. Capable of rendering the full array of services in-house. 100% Namibian owned, operated, financed & supported. Modular business: Easily auditable & managed. Established supply route, logistics and infrastructure in Namibia. Operational track record: verifiable, relevant, comparable scope. Modular business plan: Seamless transition, seamless service delivery and dynamic. Collaborative approach based on client needs & synergy. BUSINESS BENEFITS THAT IMPROVE PROFITABILITY AND PRODUCTIVITY NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 13
Welwitschia Catering and Cleaning Services (Pty) Ltd is a proudly Namibian company, which was registered in 1995. Welwitschia is compliant with empowerment legislation and we are rated an excellent contributor towards BEE empowerment to date. INTERNATIONAL SERVICE STANDARDS Welwitschia has a proven track record of more than 28 years in the catering and logistic supply industry. The company has serviced the Namibian clients with the supply, storage and distribution of consumables and perishables throughout Namibia. SATELLITE 9 OFFICES REGIONAL 2 OFFICES FOOTPRINT AND OPERATING EXPERIENCE 28 YEARS ROSH PINAH WINDHOEK ORANJEMUN 14 CREATING A BETTER FUTURE FOR ALL.
ISO 9001:2015 Quality Management System Implementation & Audit The international standard that specifies requirements for a quality management system (QMS) ISO 22000 (HACCP) Food Safety Management Set out the requirements for a food safety management system and can be certified to. It maps out what an organisation need to do to demonstrate its ability to control food safety hazards in order to ensure that food is safe. It acn be used by any organisation regarless of its size or position in the food chain. ISO 14001:2015 Environmental Management System Specifies the requirements for an environmental management system that an organisation can use to enhance its environmental performance. ISO 45001:2018 Occupational Health And Safety (OH&S) Management System Specifies the requirements for an occupational health and safety (OH&S) management system, and gives guidance for its use, to enable organisations to provide safe and healthy workplace by preventing work-related injury and ill health as well as by proactively improving its OH&S performance. HEALTH, SAFETY AND ENNVIRONMENT POLICIES Our company is committed to ensuring a safe and healthful workplace and protecting the environment. We believe that safety and protecting the environment is good business and that all work-related injuries, illnesses, property losses and adverse environmental impacts are preventable. QUALITY ASSURANCE SYSTEM Performed Daily to prevent mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers. RISK MANAGEMENT SYSTEMS Daily information system that assists in consolidating property values, claims, policy, and exposure information and providing the tracking and management reporting capabilities to enable the user to monitor and control the overall cost of risk management. STAR GRADING SYSTEM Performed Quartely, the independent quality assessment is completed and approved, which helps our clients know what to expect upfront an establishment. INTERNAL FOOD QUALITY AND HYGIENE AUDITS Monthly hygiene inspection focuses on the level of cleanliness and assesses the crosscontamination risk within the food handling and storage areas GOOD MANUFACTURING PRACTICES Practices required in order to conform to the guidelines recommended by agencies that control the authorization and licensing of the manufacture and sale of food and beverages, etc. NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 15
Welwitschia Catering and Cleaning Services (Pty) Ltd has refined its operating processes by implementing chemical dosing station, which not only improve the effectiveness but also the economy of its chemical products.These state of the art dosing systems also enables Welwitschia to reduce its carbon footprint on the environment. Welwitschia is proud to use biodegradable detergents and chemicals in all its operations. SECTORS WE SERVICE CLEANING Welwitschia Catering and Cleaning Services (Pty) Ltd is a proudly Namibian company, which was registered in 1995. Welwitschia is compliant with empowerment legislation and we are rated an excellent contributor towards BEE empowerment to date. Welwitschia has a proven track record of more than 20 years in the catering and logistic supply industry. The company has serviced the Namibian clients with the supply, storage and distribution of consumables and perishables throughout Namibia. Welwitschia Catering and Cleaning Service (Pty) Ltd has a complete scientifically formulated Dietetic Manual, thus able to cater for any type of diet. CATERING 16 CREATING A BETTER FUTURE FOR ALL.
A clean environment is critical for the health, safety, and productivity of employees, as well as the overall profitability of businesses. Welwitschia Catering and Cleaning Services specialises on keeping working spaces clean and healthy, from the fixtures and equipment used in restrooms to the chemicals and techniques required to keep things clean. We understand that Hygiene Services is a specialised, technical, and demanding discipline, therefore we make certain that our workers are properly educated and have the necessary expertise to preserve working environments germ-free while delivering cost-effective and hassle-free solutions. Welwitschia Catering and Cleaning Services provides a fully comprehensive solution that delivers world-class contractual procurement - people, skills, methods, systems, and supplier management - to assist customers in better managing input costs by outsourcing a portion or the entirety of their procurement operation. Welwitschia Catering and Cleaning Services Procurement provides its customers with all of the advantages of having a leading in-house procurement engine without the hassle and cost of administering it. We regularly enhance and re-evaluate supply chain processes in order to minimise operational costs and increase quality. We discover poorly managed spend areas and make full use of third-party vendors. HYGIENE PROCUREMENT NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 17
CATERING SEGMENT APPLYING OUR SKILLS AND KNOWLEDGE BACKGROUND Welwitschia Catering and Cleaning Services (Pty) Ltd is a proudly Namibian company, which was registered in 1995. Welwitschia is compliant with empowerment legislation and we are rated an excellent contributor towards BEE empowerment to date. Welwitschia has a proven track record of more than 20 years in the catering and logistic supply industry. The company has serviced the Namibian clients with the supply, storage and distribution of consumables and perishables throughout Namibia. Welwitschia Catering and Cleaning Service (Pty) Ltd has a complete scientifically formulated Dietetic Manual, thus able to cater for any type of diet. VALUE OFFERING AND PROCUREMENT Welwitschia believes in “good value for money” in the line with the needs of its clients through sourcing the best local ingredients from local suppliers, creating opportunity and sustainability for Namibians. OUR EXPERIENCE Welwitschia has a great deal of industry experience through its senior management team with our focus on achieving ISO 22000 compliance through our employment of two qualified HACCP auditors and one “ISO 9001, 14001 and 18001” Quality Management internal auditors. Through our competent staff, we are able to offer our clients health and safety peace of mind and know-how in ensuring and enforcing correct procedures and regulations. OUR PEOPLE Welwitschia currently employs a total of 623 staff members. The company prides itself on the continuous training and development of its employees through on the job training (OJT) by means of competency certification. Welwitschia also conduct third party training and development in the line with the latest development and trends within the industry providing well rounded competent and motivated staff members. Welwitschia’s focus is to create sustainable career opportunities as opposed to “mere employment” by establishing and retaining long lasting relationships with our clients. Welwitschia has a team of procurement specialists focusing on procuring the best available products to suit our clients’ needs. 18 CREATING A BETTER FUTURE FOR ALL.
OUR VALUES AND COMMITMENT ■ Gender equality – Equal opportunities for female employees. ■ Youth Empowerment – committed to empowering youth as future leaders via the following. ■ Skills Development – constant development of employees via work assessment. ■ IT Skills, Cookbook, Menu Costings and Recipes and Administration Skills, Soft Skills Training via Microsoft Teams or Zoom. ■ Communication Skills ■ Employee & Customer Wellness ■ Customer Satisfaction via an App for continuous improvement ■ Training and Support – enhance technical ability by training employees in culinary skills that are transferable to exceed client expectations. ■ Retrain, refocus and upskill in quality products and improved menu that speaks to our Namibian clients that are on the clients’ workforce. ■ Mentoring – identifying and mentoring future leaders who stem from previously disadvantaged backgrounds, that includes gender. Our Commitment is to provide quarterly feedback based on performance outcomes and targets achieved in line with human capital review strategy. Chef Albert has a formal culinary qualification from the School of Hospitality and Tourism at Bulawayo Polytechnic, Zimbabwe, with 12 years working experience. He is currently an executive chef and trainer for two of the largest outsourced catering organizations in Namibia. He boasts extensive culinary experience and travels throughout Namibia to reinforce culinary standards via training and mentoring for chefs within the hospitality industry. The purpose of the Chef Circle is to bring together all inspiring cooks, chefs, executive chefs, to fulfil a common purpose within the hospitality industry. The role and the responsibility of the chef’s circle is as follows: 1. Create a society of chefs 2. Establish and develop and train all up and coming chefs 3. Share menus and latest culinary trends 4. Create events to share expertise 5. Virtual cooking training 6. Virtual recipe bank 7. Promote the culture and prosperity of chefs throughout Namibia 8. Create culinary competitions, team building and skills events 9. Promote latest products and innovations in the culinary world 10. Support and develop previously racially disadvantaged chefs 11. Advertise vacancies for qualified and experienced Namibian chefs 12. Collaborate with international and other African chef’s circles to promote world culinary and African skills 13. Promote the highest ethical standards for chefs in Namibia profile Chef Albert NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 19
CLEANING SEGMENT APPLYING OUR SKILLS AND KNOWLEDGE We are always developing innovative cleaning processes and equipment that go above and beyond the bare minimum. CURRENT SCOPE BACKGROUND Welwitschia Catering and Cleaning Services (Pty) Ltd has refined its operating processes by implementing chemical dosing station, which not only improve the effectiveness but also the economy of its chemical products.These state of the art dosing systems also enables Welwitschia to reduce its carbon footprint on the environment. Welwitschia is proud to use biodegradable detergents and chemicals in all its operations. OUR EXPERIENCE Welwitschia boasts 18 years of experience in the industrial cleaning environment, demonstrating our cleaning competency and effectiveness. Welwitschia also possesses the technical knowledge for the cleaning of medical facilities. YOUR HEALTH IS OUR RESPONSIBILITY We continuously roll out new cleaning techniques and equipment that go beyond the minimum levels required by law. Our hepa-filter vacuum cleaners and CDC-level standards for air purification remove dust and bacteria from the air, creating healthy spaces in which to work. INDUSTRIAL LAUNDRIES CLEANING PERSONNEL 12 303 20 CREATING A BETTER FUTURE FOR ALL.
OUR CHEMICAL All our chemicals are manufactured in an IOS 9001 quality system environment and meet all SABS standard accordingly. Welwitschia strives to stay well informed with the latest developments and trends within the cleaning industry. SAFETY FOR THE ENVIRONMENT We dedicate ourselves to deliver the highest levels of quality, value and service to our clients. At the same time, we are committed to doing our part in safeguarding the environment. Environmental protection and sustainability are especially important in the cleaning industry because of the chemicals used, and because the manner in which they are disposed of can create lasting damage to the environment. ENVIRONMENTAL POLICY We are committed to running our business in a responsible manner so that impact on the environment is minimised and the wellbeing of all stakeholders, including the environment, surrounding communities and employees, is ensured. Activities in this regardinclude staff training, operational processes, inputs used and products marketed. Sustainability in our commercial relationships is always actively encouraged. NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 21
Supply chain specialist focusing on procurement and distribution. Client focused and service driven. Proven track record of more than 28 years. We use the highest quality, seasonal fresh food and source products locally. We employ and upskill people in local communities through training. PROUDLY NAMIBIAN BENEFITS BEYOND... We are proudly a 100% Namibian owned and controlled company. 22 CREATING A BETTER FUTURE FOR ALL.
Our team includes highly qualified dietitians for the compilation of balanced and healthy menus. Strong skills base with the necessary experience and technical knowhow. We enhance the productivity, wellness and morale of your employees/people through the supply of quality products. Best positioned to service our clients’ needs anywhere in Namibia through dependable warehousing, distribution centers and transportation/delivery service. NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 23
Acorn Payroll grew out of a very specific market need for an outsourced payroll, compliance and taxation company. These functions are typically highly specialised and very expensive making them rarely feasible for companies to have in house. Acorn put together a team of top specialists and opened doors in 2017. Acorn Payroll has offices in Namibia and Zambia. We offer the following services: ■ Payroll Management ■ Payroll Advisory ■ Deduction Management - Services. MODULAR SCOPE OF PROFESSIONAL SERVICE DELIVERY OUR COMPANY SEGMENTS We are proudly a 100% Namibian owned and controlled company. Acorn Payroll currently has 32 clients with an excess of 2,100 employees that are paid monthly. A recognised payroll, compliance and taxation company. 24 CREATING A BETTER FUTURE FOR ALL.
Acorn Financial Services is based in Windhoek and was established over 17 years ago. Acorn is run by two Chartered accountants registered with ICAN, SAICA and PAAB. Their service includes: ■ Accounting ■ Taxation ■ Drafting ■ Advisory In recent years they have specialised in the provision of an outsourced financial management function to a very select group of companies. This service includes ongoing financial oversight as well as weekly and monthly reporting. A major component of this service includes strategic financial planning and cash flow management. A member of Business and Intellectual Property Authority (BIPA). NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 25
theories to suit the operational environment. Different strategies are formulated, in conjunction with the employer, to address the incidence of communicable (HIV/AIDS, TB) and non-communicable diseases (type 2 diabetes, CVD, cancer). The whole WCCS H&W philosophy is supported by a thorough health needs assessment and on-going data collection in order to inform on the socio-economic and sociopsychological profiles of the work force. In this process, we identify barriers to productivity and healthy living, to which we respond with custom health education programs, tailor-made to cultural and other preferences prevalent in the work force. In the H&W process, WCCS sees wellness not only as the absence of disease, but being in good physical and mental health, as well as experiencing social well-being, due to deliberate goals and specific efforts. Only then can the employee be truly productive and the work-force be capable of optimized output. WCCS has a professional H&W department that is focused on employee health with a primary focus on labour optimization, disease prevention and management, and preserving health status. This division functions on the pillars of regular training, implementing management systems, regular systems analysis and audits, and health education. To that end, the primary focus is on sound nutritional intervention, based on appropriate health behaviour Nutritional intervention, based on appropriate health behaviour. 26 CREATING A BETTER FUTURE FOR ALL.
SUPPPORT SERVICE TRAINING On-going training is a value-adding part of our food service offering since it adds to staff development, systems improvement, nutritional ensurance, and quality maintenance. This includes food preparation, adherence to standardized recipes, and operating within hygiene and safety standards that are internationally acceptable. HEALTH EDUCATION Health Education includes the corporate and operational spheres of business, but it also extends to include community nutrition and public health education. It reconciles us with our clients and the community on an integral societal level where we strive to make health education accessible to all layers of society, regardless of socioeconomic level and status. MANAGEMENT SYSTEM Professional management systems ensure professional service delivery. Ours is based on sound academic backgrounds, enriched by extensive experience, and supported by integrity. It allows us to be dynamic: we can choose to preserve the status quo, or we can innovate an existing system to improve upon it. SYSTEM AUDIT Food systems are audited on regular schedules through professional tools like HACCP. These audits aim to ensure optimum nutritional standards in storage and preparation. It also ensures food safety standards are met and maintained. Secondary parts of the system audit include supporting documentation are in place. SUPPPORT SERVICE NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 27
Nutrifood (Pty) Ltd was established in 1992 and has been trading in the catering supply industry for the past 26 years. WCCS and NutriFood have a successful business relationship in the procurement, Logistics and supply chain management segment of the business Nutritional intervention, based on appropriate health behaviour. PROCUREMENT NutriFood (Pty) Ltd is maintaining a strict policy, to first exhaust the local market, by buying locally produced products. Our local purchases include maize meal, starches, sugar, flour, iodised salt, canned fish, frozen fish, cooking oil, syrup, frozen red meat and meat products, eggs, frozen chicken products, dairy products and fresh fruit & vegetables. The aim is to procure the best quality products at the most competitive pricing through our impeccable supplier base. With a wellestablished Buying / Procurement Department, we are in constant contact with local and international manufacturers and suppliers, keeping track of market trends and new developments which enables us to procure and supply the latest, innovative products. 28 CREATING A BETTER FUTURE FOR ALL.
WAREHOUSE / LOGISTICS / INFRASTRUCTURE The NutriFood head-office and warehouse facilities are strategically situated in Windhoek, the capital of Namibia. From here we supply our regional warehouses, Keetmanshoop, Otjiwarongo, Oshakati and Rundu, to maintain fully operational catering supply depots for our customers and general public. Warehouse facilities are completely fitted and operational to supply a full catering supply service in all regions. We have a total storage capacity of 1 million tons for dry goods and 300 tons of frozen and chilled products. The NutriFood fleet consists of 25 delivery vehicles, varying from 4 -24 ton carrying capacity, all equipped with Freezer / Cooling abilities. Various light commercial vehicles also form part of our fleet. Our inhouse fleet delivers stock to our branches and clients within the borders of Namibia. SUPPLYCHAIN MANAGEMENT NutriFood practises effective supply chain management in order to maximize customer satisfaction, thereby passing zero operational stress onto the custodian of the catering contract. By remaining at the forefront of effective supply chain management, Nutrifood enables the contract custodian to retain a sustainable competitive advantage through stability in both pricing and supply. Nutrifood sources food according to customer specification and will also work with suppliers to generate produce according to required specification. By actively engaging with multiple suppliers, manufacturers and organizations, and by building and maintaining honourable relationships in the market through subscribing to transparent business practises, Nutrifood is known for fair dealing. This reputation enables us to be a supplier of choice and ensures us the luxury of a stable customer base. Thanks to a professional focus on supply chain management, our business model is stable, enabling us to pass that stability on to our customer base. Kharas Region Suppliers Suide Koelkamers, Kharas Fruit & Veg, Farm Fresh, Vasserfal Plaas, Koeloeklowe, Nagas Plaas, Hermaans Hoff, Klein-Aus Vista, Omdis Meat Suppliers Beefcor, Meatco,, Klein Windhoek Schlachterei, Eros Meat Market, Hentiesbaai Smokeries, Tunacor, Namibia Poultry Industry, Hochland Farms, Hartlief, Starch Suppliers Namibia Mills, Bokomo, Adrenalin Milling Company, Hochfeld Milling Fruit Suppliers Sonop, Namibia Fresh Produce Market, AMTA, Fresh Wise. Oil Suppliers Edible Sunflow Oils, Caterserve Vegetable Suppliers Kollmitz Farming, Van Rensburg Farming, Bassaroot Trust, Ehahero Irrigation, Namibia Fresh Produce Market, Fresh Wise, AMTA, Green Crisp NAMIBIAN LOCAL SUPPLIERS Spices and condiments Namcas Spices, Freddy Hirsch, Spice and Scale World, Crown Mills Namibia Dairy Products Namibia Dairies, Clover, Parmalat, Waldtscmidt Eggs Chemicals and Cleaning Products Sentratek, Hygiene Solutions Packaging Material Plastic Packaging, Namibia Plastics, African Packaging NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 29
Over the last 27 years, Sentratek technical & application specialists have shaped & led the local specialty chemical hygiene market. Through our many years of experience gained in Sub-Saharan Africa, we have developed Hygiene Solutions for both chemical & equipment offerings that cater to the needs of various industries through challenging & constantly evolving local & international markets. Our Ability to be flexible in supply is your opportunity to gain an advantage. Sentratek value proposition. 1. Food Safety ■ Strategic consultation ■ Food safety solutions ■ Risk management ■ Auditing & Inspection ■ Certification ■ Training ■ Benchmarking 2. Chemicals ■ Cleaning in place (CIP) ■ Open plant cleaning (OPC) ■ Conveyor lubrication ■ Water treatment ■ Membrane cleaning ■ Bottle washing ■ Agriculture ■ Phamaceutical 30 CREATING A BETTER FUTURE FOR ALL.
3. Engineering ■ Project & design engineering ■ Dosing equipment ■ Endoscope inspections ■ Equipment failure analysis ■ Foaming equipment 5. Water Process Management ■ OEM Water equipment ■ Modular water systems ■ Chemicals & consumables ■ Control system ■ Plant upgrade services ■ Site & remote water management ■ Water plant upgrade & maintenance 4. Training ■ Chemical safety ■ F&B application training courses ■ Documented traiing records & renewals ■ Food safety training ■ On-line F&B application training NAMIBIA EXPERTISE INTERNATIONAL STANDARDS. 31
28 YEARS www.welwitschia-services.com [email protected] 3rd Floor Mandume Park Building Cnr. Dr W Kultz & Teinert Street Windhoek, Namibia T +264 (61) 429 300 F +264 (61) 220 322 COMPLETED CONTRACTS CURRENT OPERATIONS PRESTIGIOUS CLIENTS