MSC 2020-2021

opening hours. On MSC Armonia, MSC Sinfonia, MSC Opera and Are there any family dedicated
MSC Lirica, Aurea and Fantastica Experience guests staying in products and services on board?
Suites and Balcony staterooms can enjoy dinner at a dedicated
restaurant with My Choice Dining. Yes. We have partnered with leading brands in the child care.

*Bella Experience guests will be accommodated in the main restaurants (upon availability) Partnership with Chicco
or in the Buffet restaurant enjoying the same menu and service. Fantastica guests will have Our kids’ menus and activities have been created with
priority in choice of dinner sitting. the help of the Osservatorio Chicco Baby Research

What if I need to follow a special diet? Center. The center works with pediatricians and educational experts
Most special diets can be catered for on board if requested when to better understand the psychological, physical, emotion and social
needs of children. It’s our way of ensuring the very best for your
booking your cruise. children during their cruise.
•  Kosher meals (pre-packaged) and Halal products (beef, lamb
Partnership with the LEGO® Group
and poultry) are available if requested at least 2 months before We’ve teamed up with our friends at the LEGO Group to
departure. give your children plenty of opportunities for creativity
• M SC Cruises is certified by Bureau Veritas to provide gluten-free and fun with LEGO toys on board. And don’t miss our
menus worldwide (food code: 20 ppm) in the main restaurants
of MSC Bellissima, MSC Seaside, MSC Seaview, MSC Meraviglia, LEGO Experience Day: a series of LEGO-themed games for the whole
MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, family to enjoy, which ends with your kids receiving a LEGO MASTER
MSC Magnifica, MSC Poesia, MSC Orchestra and MSC Musica. We BUILDER certificate. LEGO, the LEGO logo and the Minifigure are
work closely with the Associazione Italiana Celiachia (Italian Celiac trademarks of the LEGO Group. ©2019 The LEGO Group.
Association) for these ships cruising in the Mediterranean and in
Northern Europe. Here is a selection of the product and dedicated services you will
•  On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica, you find on board:
can find pre-packaged, gluten-free products such as snacks, • D edicated products: To make life easier for families with children
biscuits, croissants, sponge cakes and muffins. Naturally our
offering of top-quality, gluten-free menus will also be extended to under the age of 3, we have a series of Chicco baby products—
the newest ships in our fleet: MSC Grandiosa and MSC Virtuosa. from bottle warmers to strollers, bouncers to backpacks—that you
The quality certification process will be completed as soon can use during your cruise, subject to availability. Ask at the Baby
as possible after the launch of each ship, so please check the Club for details.
availability of gluten-free menus on these ships when booking. • C hicco Corner: Among the shops on board, you’ll find a Chicco
corner with a selection of great products for babies and toddlers,
FAMILY SERVICES including nappies.
• I D wristbands: All children under the age of 12 will be given an ID
W e are a family. Are there any kids’ clubs? wristband on embarkation. For safety reasons, it must be worn at
all times during the cruise.
Yes. You can register your children to the Kids’ Clubs on board or • M edical service: For your safety and convenience, there is a
complete the subscription form online before boarding. Once on 24-hour medical service on board for any emergencies. Over-the-
board just bring us the printed form, along with your Cruise Card counter medicines can be purchased on board.
and those of your children. • 2 4-hour room service: With our 24-hour room service, you can
ask for warm milk to be brought to your stateroom or kids’ meals
We offer 5 different Kids’ Clubs on board, one for each age group. to be reheated at any time of day.
All their activities are supervised by experienced childcare personnel • M y Smart Card: Give your children a taste of independence with
trained to work with children of all nationalities. All our play areas are a Smart Card. This fun prepaid ($30.00 or $50.00) card can be
designed to ensure the complete safety and comfort of your children. used by children over 7 years of age to make small purchases on
•  Baby Club (under 3): We provide a dedicated area and a range of board, and also doubles up as a stateroom key. To purchase a
Smart Card, fill in the check-in form and hand it to one of the guest
facilities for babies and toddlers to enjoy. Two special services are service agents.
available: MSC Baby Time, when babies can play with their parents, • H appy Birthdays!: If you’re celebrating a child’s birthday during your
and MSC Baby Care, when parents can leave their babies with the cruise, you can make it even more fun by ordering a special DOREMI
youth staff. cake. Just contact the Reception - Guest Service or the maître d’hôtel
•  Mini Club (from 3 to 6): A schedule of the daily activities planned for details.
during your cruise is available at the club reception desk. So, as •  Kids around the clock: Give your kids the thrill of staying up late
parents, you can enjoy some quality time by yourselves, knowing with their friends in the Mini and Juniors Club, leaving you free
that your children are in safe, expert hands. Children left in the care to enjoy a great night out on board! Operating from 11:00 pm to
of the Mini Club must be fully toilet trained and self-sufficient. The 2:00 am, take advantage of this service by asking for a Booking
club is open until 11:00 pm. Form at the Mini and Juniors Club.
• J uniors Club (from 7 to 11): Let your kids dive into a world of •  Stay in touch: When you leave your kids in our care, you can opt
entertainment with our sport tournaments, hi-tech games and arts for extra peace of mind by requesting a pager or deck phone from
& crafts activities. Every day is a new experience with a dedicated the Mini Club, subject to availability. Then relax in the knowledge
program and the chance to meet new friends. Dinner with our staff, that we can contact you at any time.
show time and a dedicated family disco will keep them happy all
evening too. The club is open until 11:00 pm. Are there any special dining services for families?
• Y oung Club (from 12 to 14) and Teen Club (from 15 to 17):
Teenagers can look forward to having the time of their lives on Kids’ Corner and menus: Tasty and healthy dishes are available
board, from sports and competitions, dance contests and social at the dedicated kids’ areas in the buffet during mealtimes and
network games to Wii, Xbox and PS4 tournaments. And in the restaurants offer kids’ menus including a dedicated selection for 6
evening, they can enjoy the teen disco, Karaoke, White Party, to 12 months. The recipes were evaluated by a nutritionist from the
Flashmob and many other themed events. “Osservatorio Chicco,” taking into consideration the nutritional needs
•  Care-dependent kids: The Kids’ Clubs is for everyone! Children of different age groups.
who are not self-sufficient or not fully toilet-trained are still Set your kids free: When your children have finished their kids’
welcome to take part in Mini and Juniors Club activities if menu dinner at your table, we can escort them to the Mini and
accompanied by a parent during specific times. Juniors Club to play while you savor the rest of your meal (Happy
Dinners) or drop your kids off at the Mini and Juniors Club on your
way to dinner (Fun Time Dinners).

Discover more on msccruises.com 99

FREQUENTLY ASKED QUESTIONS (CONTINUED)

Children’s dining: Special kids’ selections are always available in the equipped with ramps or lifts. Once on board, please contact the
Main Restaurants, including a dedicated menu for babies from 6 to Excursions Desk promptly so they can help make any necessary
12 months. There is also a dedicated Kids’ Corner in the buffet. arrangements. You may also request private tour arrangements
• H appy Dinners: When your children have finished their dinner at where available.

your table, we can escort them to the Mini and Juniors Club to play Can wheelchairs be borrowed (for shore excursions,
while you savor the rest of your meal. on board, etc.)?
• F un Time Dinners: Drop your kids off at the Mini and Juniors Club
on your way to dinner, then they can enjoy a meal with other. Wheelchairs may be borrowed only for embarkation, disembarkation,
and emergencies. If you require a wheelchair for your daily activities,
EXCURSIONS MSC Cruises suggests that you make arrangements to bring your own
wheelchair with you.
Why book an excursion with MSC Cruises?
Is a child discount offered on shore excursions?
Quality and Value. Up to what age?
Experience the highlights of each destination on meticulously
planned excursions, guided by skilled and qualified local tour guides. Y es, a children’s rate is applied to children up to age 13.

Comfort and Convenience. C an I join a tour with my children?
From transportation to and from the ship, to seeing the sights, our
tours are designed to make your day of exploring as carefree as Y es, you can explore the destination together on a fun-filled
possible. Just select the tour of your choice and let us take care of all family adventure, inspired by history and designed to cover all the
the details. highlights. Please check out the “Family Explorer Club” by visiting
www.msccruisesusa.com/excursions or request it through your
Peace of Mind. travel advisor.
When you choose an MSC excursion, you can relax in the knowledge
that all our tours are operated by carefully selected partners who can Can I leave my child at the Kids’ Club during my
easily make contact with your ship throughout the day. In the event excursions?
of a delay during an MSC excursion, the ship will wait for guests to
return before departing. Yes, you can leave your child during your excursions as long as the
club supervisors are notified at least one day in advance and the
What’s included in a shore excursion? children are older than 3 years of age.

T he price of each excursion includes transportation, entrance fees, If I booked a shore excursion through my travel
meals and drinks as detailed in the description of each excursion. advisor or on www.msccruisesusa.com, can I cancel
Some archaeological sites, museums and places of interest charge or modify my choice before I sail?
supplements for the use of video or photographic equipment.
The shore excursions can be booked, modified or canceled either
W hat languages are shore excursions available in? up to 2 days before cruise departure, via the website or travel
advisor. If you cancel the shore excursion booked before the cruise
The language of a shore excursion depends on the ship, itinerary, commences, no cancellation fees will be applied, provided that
excursion itself and the number of participants. You will find such cancellation is done 2 days before the departure date. Tours
excursions in the 5 main languages used on board: English, Italian, involving flights, trains, special events, overland stays, hotel stay and
French, German and Spanish. Portuguese guides are available in all private arrangements are excluded. Other restrictions may apply.
South American ports of call. Excursions may be available in other
languages on request. Can a shore excursion or package that I have
booked through my travel advisor or on
Where can I learn more about the excursion program www.msccruisesusa.com be returned or
so I am sure to select something I enjoy? exchanged once on board?

You can find all information regarding shore excursions at our On board the excursions can be canceled or modified up to 48
website www.msccruisesusa.com/excursions or request hours prior to the commencement of the booked shore excursion.
information from your travel advisor. If you want to cancel the shore excursion on board, no cancellation
fees would be applied, provided the cancellation is made 48 hours
How can I book a shore excursion or package prior to prior to the start of the booked shore excursion. Any refund will
sailing? How do I pay for it? automatically be posted to your onboard account. Tours involving
flights, trains, special events, overland stays, hotel stay and private
If you buy the prepaid shore excursion, the full payment must be arrangements are excluded. Other restrictions may apply.
made at the time of booking by credit card up to 2 days before cruise
departure or you can book it through your travel advisor. How do I get a refund for my prepaid excursion that
was canceled by MSC Cruises once on board the ship?
Can I organize a private tour?
In the case that MSC Cruises must cancel your shore excursion due
Yes, you can organize your own exclusive tour complete with to circumstances beyond their reasonable control, MSC will make
driver and guide in most destinations. Check out our private shore every effort to accommodate you on another excursion. If you do not
excursions at our website www.msccruisesusa.com or request it wish to take another excursion, a refund will automatically be posted
through your travel advisor. to your onboard account.

Are there shore excursions for guests with mobility TECHNOLOGY
impairments?
Is internet available on board?
You can find accessible excursions with a “wheelchair icon” on
www.msccruisesusa.com/excursions or through your travel Satellite internet access is available in all common areas of the ship.
advisor and on board. All MSC Cruises excursions include the Please note that satellite internet performance on board a ship is
level of difficulty. not like using a high-speed broadband connection ashore. It relies
on satellite links and therefore may at times be significantly slower. It
Guests using foldable wheelchairs must be accompanied by their may also be interrupted by interference or bad weather conditions.
own companion to assist in getting on and off the motorcoach.
Wheelchairs must be foldable, as motorcoaches are not typically

100

What is the MSC for Me program? SOCIAL RESPONSIBILITY
& OTHER PROGRAMS
MSC for Me is a multichannel digital program that enables our
guests to interact with the ship and crew members to better serve What is the MSC Cruises and UNICEF
their needs, save them time and really get the most of their cruise. “Get on board for children” program?
On Caribbean sailings, the program is available on MSC Seaside
and MSC Meraviglia. Since 2009, MSC has supported a program of cooperation with
UNICEF to help children in need around the world. Guests are invited
The MSC for Me app enables a wide range of helpful services for to “get on board for children” and make a difference by donating
our guests, including guest-to-guest messaging without the need for just $1.50, which will be added to their bill. This small donation,
internet service. Guests can download the app for free before going applicable on all itineraries except the Caribbean, is completely
on board to plan their cruise and purchase packages prior to their optional. You may choose to increase, decrease or cancel it by
cruise.* informing the Accounting Office before 10:00 pm on the day before
disembarkation. In the absence of any contrary indication, the sum of
While on board, the app doesn’t require any internet connection $1.50 will be debited to your final account.
or internet package: Guests just have to be connected to the free
onboard Wi-Fi. Guests without a mobile device can also use the For more information, please refer to the UNICEF brochure in your
system via in-stateroom smart TVs and interactive touchscreens stateroom or visit:
on board. www.msccruisesusa.com/en-us/About-MSC/Social-
Responsibility/MSC-Cruises-Unicef.aspx.
Thanks to MSC for Me, guests can:
•  Navigate the ship with an easy-to-use interactive map, receive What is the MSC for Andrea Bocelli Foundation “With
you, they can” program?
notifications about events and activities on board, access special
offers and check for reservations and seating availability at a Every dollar you donate goes entirely and directly to ABF, making a
specialty restaurant. concrete difference through these powerful projects. So, we’ve made
•  Book spa treatments, shore excursions, internet packages, specialty every effort to ensure your donation is as easy as possible. Simply
restaurants and shows* such as fantastic entertainment like Cirque complete the Donation Form in your stateroom and drop it off at the
du Soleil at Sea, and more, anywhere on the ship, even poolside. Reception-Guest Service. Then we’ll do the rest.
• T rack their onboard expenses, add their credit card and easily
manage transactions. The itinerary schedules included in the annual brochure are up
•  See the cruise itinerary and weather forecast. to date as of the printing date 11/15/2019. Itineraries and other
• E asily locate other members of their party, including children, information may be subject to change during the year: up-to-date
family members and friends, and quickly meet at points of interest information will always be available on www.msccruisesusa.com.
on the ship with the exclusive Family & Friends Locator service
(available for a fee).
•  Organize each day with a real-time cruise planner, as well as a time-
saving web check-in at port.**
• G et advice and guidance at the touch of a screen, with 24-hour
access to friendly, experienced MSC staff.
•  Chat and stay in touch with family and friends on board with the
MSC for Me free chat.

What is the MSC for Me Wristband?
The MSC for Me Wristband is a wearable waterproof device, using
NFC (Near Field Communication) technology, and contains the same
information on your Cruise Card, allowing it to work just as your
Cruise Card on board. The MSC for Me Wristband Plus offers an
additional feature, the Family & Friends Locator.

The MSC for Me Wristband (available for age 12 and up) enables
guests to:
• M ove around the ship and access their stateroom without need of

a Cruise Card.
• M ake purchases or book services on board at points of sale and

interactive touchscreens.

The MSC for Me Wristband Plus (available for all ages) includes:
• T he same features as the MSC for Me Wristband (excluding those

services only available for age 12 and up).
• C hild identity and position recognition at any time by scanning the

wristband or checking dedicated safety systems on board. Parents
can locate their children by using the MSC for Me app’s Family &
Friends Locator service and inform each other of their location on
board.
• I n cases where an MSC for Me Kids Wristband is not suitable for the
child, the child will be provided a paper barcode bracelet instead.

Please note: Wristbands must be activated in Reception-Guest Service.
* Availability may vary by region ** Selected ports only

What is the voltage on board?

Electricity on board all ships is supplied at 110/220V in your
stateroom. If you require an electrical adapter, please ask at the
Reception-Guest Service. Please note that, for safety reasons, no
heat-generating devices (such as electric kettles, bottle warmers
for babies, electric blankets, etc.) are allowed on board.

Discover more on msccruises.com 101

MSC SEAVIEW Cruise Calendar
MSC SEASIDE 2019-2021
MSC VIRTUOSA
MSC GRANDIOSA 2019
MSC BELLISSIMA
MSC MERAVIGLIA NOVEMBER
MSC PREZIOSA DECEMBER
MSC DIVINA
MSC SPLENDIDA 2020
MSC FANTASIA
MSC MAGNIFICA JANUARY
MSC POESIA FEBRUARY
MSC ORCHESTRA MARCH
MSC MUSICA APRIL
MSC OPERA MAY
MSC LIRICA JUNE
MSC SINFONIA JULY
MSC ARMONIA AUGUST

102

MSC SEAVIEW
MSC SEASIDE
MSC VIRTUOSA
MSC GRANDIOSA
MSC BELLISSIMA
MSC MERAVIGLIA
MSC PREZIOSA
MSC DIVINA
MSC SPLENDIDA
MSC FANTASIA
MSC MAGNIFICA
MSC POESIA
MSC ORCHESTRA
MSC MUSICA
MSC OPERA
MSC LIRICA
MSC SINFONIA
MSC ARMONIA

2020 Dubai, Abu Dhabi & India
United States & Canada
SEPTEMBER South America
South Africa
OCTOBER China & Japan

NOVEMBER

DECEMBER

2021

JANUARY

FEBRUARY

MARCH

APRIL

MAY
MSC World Cruise
MSC Grand Voyages
Mediterranean
Northern Europe
Caribbean & Antilles

Discover more on msccruises.com 103

IT’S EASY TO BOOK WITH MSC CRUISES

TRAVEL ADVISOR CONTACT CENTER

Speak to your travel advisor Simply call our contact center

At MSC Cruises we work closely with our travel Our Cruise Consultants are always happy to help
partners. These agents have an in-depth knowledge and are available at 1-877-665-4655.
of MSC Cruises and years of experience in selling
cruise vacations. They will be more than happy to Open hours: 9:00am – 9:00pm
help you book an MSC cruise and have often Mon–Fri 9:00am – 6:00pm
experienced our product first-hand. Sat 10:00am – 4:00pm
Sun

WEBSITE EXCLUSIVELY FOR
TRAVEL ADVISOR PARTNERS
Visit our website
Our website www.msccruises.com features the Visit mscbook.com for the most up-to-date
latest information about our fleet, the destinations news, prices and information and to book and
we explore, our promotions and our news. manage bookings of your client’s cruise. Or call
1-800-666-9333 with your IATA number ready.
104 Become and MSC Cruises Certified Specialist at
mscacademy.com.

WHEN YOU CRUISE WITH MSC CRUISES,

YOU CRUISE WITH THE BEST

MSC SEASIDE MSC SEASIDE 2019 READERS’ CHOICE
GOLD AWARD SILVER AWARD AWARDS
Overall Contemporary Ship Contemporary Ship Best Cruise Lines in the World:
2018 & 2019 TRAVEL WEEKLY Restaurant Design: Megaship Line (MSC Cruises)
MAGELLAN AWARDS Asian Market Kitchen
MSC MERAVIGLIA by Roy Yamaguchi MSC MERAVIGLIA
GOLD AWARD 2019 TRAVEL WEEKLY Best Ship for Teens
Overall Large Cruise Ship MAGELLAN AWARDS
2018 & 2019 TRAVEL WEEKLY 2018 EDITOR-IN-CHIEF
MAGELLAN AWARDS MSC MERAVIGLIA AWARDS
MSC MERAVIGLIA SILVER AWARD Best Production Show:
GOLD AWARD Cirque du Soleil at Sea, Cirque du Soleil at Sea
Cruises Elements: Contemporary Ship VIAGGIO & SONOR
Pool and Aqua Park Entertainment (MSC Meraviglia)
2019 TRAVEL WEEKLY 2019 TRAVEL WEEKLY Best New Shore Excursion:
MAGELLAN AWARDS MAGELLAN AWARDS Bike Adventours (MSC Cruises)
2018 READERS’ CHOICE
USA TODAY MSC SEASIDE AWARDS
10BEST SILVER AWARD Best Theme Cruise
Contemporary Ship
2018 READERS’ CHOICE Entertainment:
AWARDS Outdoor Thrills
Best Ocean Cruise Line 2018 TRAVEL WEEKLY
(MSC Seaside) MAGELLAN AWARDS
Best Large Ship
(MSC Seaside) MSC SEASIDE
Best Cruise Ship for Families SILVER AWARD
(MSC Seaside) Pool Design:
Best Cruise Ship for Dining South Beach Aft Pool
(MSC Seaside) 2018 TRAVEL WEEKLY
MAGELLAN AWARDS

GLOBAL
TRAVELER

2018 LEISURE LIFESTYLE
AWARDS
Best Cruise Line Entertainment
Best Cruise Line Rewards
Program

NORTHERN EUROPE

NEW ENGLAND CHINA & JAPAN
& CANADA
MEDITERRANEAN
CARIBBEAN
& ANTILLES DUBAI, ABU DHABI
& INDIA

SOUTH AMERICA AUSTRALIA
SOUTH AFRICA NEW ZEALAND

CONNECT WITH MSC CRUISES

MSC CRUISES AND UNICEF TOGETHER FOR CHILDREN MSCCRUISES.COM
Learn more: www.msc-unicef.org

TRAVEL ADVISOR STAMP

MSC Cruises® is a registered trademark of MSC Mediterranean Shipping Company Holding SA
Rates are USD, cruise-only, per person based on double occupancy and valid for U.S. residents. Government fees, taxes and port charges for all guests are additional. MSC Voyagers Club discount is applicable.
A discount of up to 10% (not combinable with MSC Voyagers Club discount) is also applicable to active and retired U.S. military, civil service and interline personnel and their spouses, dependent children,
parents, and parents-in-law on select voyages. Qualifying guests must present an ID badge from their respective organization at time of booking. Offer is capacity-controlled, subject to availability and cannot
be combined with any other discount or promotion. MSC Cruises reserves the right to pass on any fuel surcharge without prior notice to all guests. All information is subject to change; MSC Cruises reserves
the right to refuse to honor any prices/sailings that have changed, or are erroneously printed or quoted. Other restrictions may apply. Your voyage is subject to terms and conditions. Please carefully read all
the terms of the Passenger Contract at msccruisesusa.com/bookingterms. Itineraries, rates, government fees, taxes and port charges and offerings are subject to change. Ships’ registry: Panama and Malta.