VA Medical Center Patient Handbook

Welcome to YOUR VA... 1

Chris Medved

Welcome to YOUR VA!

1

Welcome to YOUR VA... 2

Content

Welcome.....................................................2
General Information.................................3
Community Clinics...................................7
Travel..........................................................11
Pharmacy Information.............................13
Appointment Information.......................17
Emergency Care........................................19
Patient Services..........................................21
Inpatient Care............................................31
Veteran Services........................................33
Phonebook.................................................37
FAQ: Frequently Asked Questions.........40
Notes...........................................................41

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3 Welcome to YOUR VA...

Welcome to KCVA

The staff at the Kansas City VA Medical Center is very grateful to the men and women
who served in our military and fought for the freedoms of this great nation. We are
proud to now serve you at YOUR medical center. This booklet has been developed to
serve as a guide. Our goal is to provide you specific information about the medical

center services that will assist you as our patient.

About the Kansas City VA Medical Center Community Outpatient Clinics

Opening in 1952, the Kansas City VA Medical In addition to our main facility, we offer services in
Center has a rich legacy of providing quality care to five community outpatient clinics.
the men and women who have proudly served our
nation --- America’s heroes. We consider it an honor
and privilege to serve the health care needs of our
Veterans.

Welcome The Kansas City Veterans Affairs Medical Center (KC Kansas Missouri
VAMC) is a 157 bed medical, surgical and psychiatric
facility. We are a referral center for Veterans in western
and southern Missouri,
northern Arkansas and
Kansas. We are a principal
teaching medical center,
providing education and
training to healthcare
professionals; and we are
a major center for medical
research in the Midwest.

Kansas City VA Medical Center www.facebook.com/VAKansasCity
4801 Linwood Blvd. www.twitter.com/VeteransHealth
Kansas City, MO 64128
(816) 861-4700 3
1-800-525-1483
www.kansascity.va.gov

Welcome to YOUR VA... 4

General Information

We are very grateful to the men and women
who served in our military and fought for the

freedoms of this great nation.

Parking Lot Shuttle Wayfinding Kiosk

Shuttle service is available to transport you to and A wayfinding kiosk is located in the lobby of the Main
from the parking lots. Tower to assist you in locating your destination.
Monday – Friday; 7:30 a.m. to 5:00 p.m.

ATM Machine Hospital Entrance Hours General Information

Located 1st floor Valor building by elevator Emergency Room doors are open 24 hours a day.
Other entrance hours are as follows:
Postal drop box Main Tower 4:30am-9:00pm seven days a week
Valor Pavilion 4:30am-6:00pm Monday-Friday
Available off Main Tower lobby Freedom Pavilion 4:30am-6:00pm Monday-Friday

KCVA is a smoke free facility. Visiting Hours
Smoking is permitted in
designated areas. Our policy is to allow visitors 24 hours a day –
7 days a week. Certain restrictions may apply.
Please always check with nurses station.

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5 Welcome to YOUR VA...

General Information

Healthy After Hours
Selections
MGueeaslst
for Veterans,
Menu selections are Families and
prepared and portioned Employees
so that they are
appropriate for regular,
low sodium and low
cholesterol diets. Other
diet presciptions will
POautrrisotot rSettosiirmosermqeeloueticormeatteimmendoued,iiitmnfeicmetanhstu.ieoFintrbeooammfssement of the Valor
PavilionMaconandndboaoefynfseua–rbvssaFatiriltaivubdatielaridtiyye:b.ta yseodf7p:3ro0d-4u:c0t0s fFoorrpmurecahlasseel.ection during
Saturday: 9:00-1:00
Sunday: Closed the weekdays please visit
General Information our Patriot Cafe located in

the basement

Patriot Café Guest Meals
Our cafeteria is located in the basement of the Main May be ordered and picked up in the Medical Center
Tower. It offers a steam table, grill, and specialty Kitchen.
food items. Breakfast 7:00 a.m. – 9:30 a.m.
Monday – Friday: 7:00-3:00 Saturday, Sunday and Holidays
Weekends: Closed
Lunch 11:30 a.m. – 2:30 p.m.
Starbucks Coffee Shop Saturday, Sunday and Holidays
Our coffee shop is located in the Valor Pavilion and
offers specialty coffees, sandwiches, salads, muffins, Dinner 4:30 p.m. – 6:45 p.m.
and fresh fruit. Daily
Monday – Friday: 7:30-3:00 Cost:
Weekends: Closed $3.00- breakfast; $5.00 – lunch; $5.00 - dinner.

Vending To place your meal order, call (816) 861-4700 x56797
Vending machines are available in various locations
throughout the hospital

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Welcome to YOUR VA... 6

General Information

Chapel Service Officers

Our multi-faith chapel is located in the hallway that The offices for the following organizations are located
connects the Main Tower to the Valor Pavilion and is in the hallway between the Main Tower and the
always open for prayer and quiet reflection. Pastoral Valor Pavilion. They have representatives available
care may also be requested by calling (816) 922-2180. for consultation on Veterans’ benefits and to assist
Veterans with claims.
Protestant services: Sunday at 8:30am
Catholic Mass: Saturday at 3:00pm
Disabled American Veterans (DAV)
(816) 861-4700 ext. 56021
Learning Center
Paralyzed Veterans of America (PVA)
(816) 861-4700 ext. 52882
The Learning Center is a patient health education Veterans of Foreign Wars (VFW)
library and is located on the first floor of the Main (816) 861-4700 ext. 52881
Tower right off the main lobby. Health information American Legion
is available on specific illnesses and issues as well as (816) 861-4700 ext. 52883
health promotion and disease prevention information.
There are computers with internet access available to
Veterans who wish to use MyHealtheVet as well as Patient Advocates

research their health questions and concerns. Our goal is that your experience is exceptional General Information
at the Kansas City VA Medical Center. A patient
Hours: advocate is available to help you and your family with
Monday-Friday 9:00am-12:00pm, 12:30pm-3:30pm any concerns or questions you may have about the
Medical Center’s services.
Closed Holidays

Navigator Patient Advocates can assist you with:
• Concerns or compliments
• Questions not answered elsewhere
• Hospital policies and procedures
Veterans as volunteers work with the greeters and You can reach an Advocate at (816) 922-2702 or 52703
patient advocates assisting Veterans and their family
members in navigating the medical center programs Each clinical department also has an advocate to assist
and locations. This program is an extension of the with questions or concerns specific to the Service.

New Patient Orientation and will serve as an advocate Greeters
for Veterans new to the medical center.
The greeters are at the front entrance, standing
curbside, with a warm greeting, a smile, and an offer
of assistance to our Veterans and family members.
They will personally escort individuals to their desired
6 destination.

7 Welcome to YOUR VA...

General Information

How to obtain copies of Medical Records

There are two ways you can receive copies of your Billing Information
medical records:

My HealtheVet The National Health Resource Center can answer
any billing, insurance, or service connected
1. You can view portions of your medical records medication questions. Their phone number is
through the Blue Button feature on the (866) 393-4074 and the hours of operation are
MyHealtheVet website: www.myhealth.va.gov 7am-7pm.
(See enclosed information on how to enroll if Our billing office is located off campus.
you don’t have an account.) The phone number is (816) 861-4700 ext. 52763 or
1-800-525-1483 ext. 52763.
Release of Information (ROI)

General Information 2. Our Release of Information office is
located in the Main Tower lobby and are
open 7:30am - 3:00pm Monday-Friday.

There is a ticket taker machine located near
their doors where you will take a number to
wait your turn for assistance. They can help
you fill out the forms needed to request the
following:

• Copies of your medical records for your Lost and Found
use
Our lost and found is located in Voluntary
• Copies of your records to be sent to a Services, room M1-271. Staff can be reached by
non-VA provider
phone at 816-861-4700 x52025
• Request a non-VA provider’s records to
be sent to the VA

If you have any specific questions, they can be called at
(816) 861-4700 or (800) 525-1483 ext. 57567 or 57569.

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Welcome to YOUR VA... 8Community Clinics

Community Clinics

Services include Primary Care Provider appointments,
lab, Teleretinal imaging, and tele-medicine.

Belton Clinic

Address: 17140 Bel Ray Place, Belton, MO 64012
Phone: (816) 922-2161 fax (816) 922-4690
Hours: Monday - Friday 8:00a.m. - 4:30p.m.

Paola Clinic

Address: 501 S. Hospital Dr., Paola, KS 66071
Phone: (913) 294-9628 or (816) 922-2500 x52160 fax (816) 922-4695
Hours: Monday - Friday 8:00a.m. - 4:30p.m.

Cameron Clinic

Address: 1111 Euclid Dr., Cameron, MO 64429
Phone: (816) 922-2500 x54251 or (816) 922-2500 x54247 fax (816) 632-1962
Hours: Monday - Friday 8:00a.m. - 4:30p.m.

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Community Clinics9 Welcome to YOUR VA...

Community Clinics

Nevada Clinic

Address: 322 S. Prewitt, Nevada, MO 64772
Phone: (816) 861-4700 ext. 54235 or (417) 448-8905 fax (417) 549-6218
Hours: Monday - Friday 8:00a.m. - 4:30p.m.

Warrensburg Clinic

Address: 1300 Veterans Rd., Warrensburg, MO 64093
Phone: (816) 922-2500 x54281 or (660) 747-3864 fax (660) 747-8197
Hours: Monday - Friday 8:00a.m. - 4:30p.m.

Excelsior Springs Clinic

Address: 197 McCleary Rd., Excelsior Springs, MO 64024
Phone: (816) 922-2970 or (816) 861-4700 x52970 fax (816) 637-2480
Hours: Monday - Friday 8:00a.m. - 4:30p.m.

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Welcome to YOUR VA... 10Community Clinics

Off-Site Outpatient Clinics

Honor Annex

Projected opening early 2014
Address: 4251 Northern Avenue, Kansas City, MO 64133

Radiation Oncology Therapy Clinic

Address: 10500 Mastin, Overland Park, KS 66212
Phone: (816) 922-2880 fax (913) 227-0962
Hours: Monday - Friday 8:00a.m. - 4:30p.m.

Mobile Medical Unit (MMU) Sites

Carrollton
Bolivar
Trenton
To schedule an appointment, call (816) 861-4700 ext. 59801
*Watch for additional sites to be added

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11 Welcome to YOUR VA...

Kansas Missouri

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Welcome to YOUR VA... 12Travel

Travel

Improving access to VA healthcare with the
Veterans Transportation Service.

Veterans Transportation Service (VTS)

Shuttle service is available to assist Veterans in rural communities who need help to get to their VA
appointments but are not eligible for special mode transportation or travel pay. Seating is limited and rides
must be scheduled 3 to 5 days in advance of your appointment. To qualify you only need to have a scheduled
appointment, labs or x-rays.
To schedule a ride call (816) 922-2449 or 1-800-525-1483, ext. 52449.

Beneficiary Travel

The general information is located on the next page. If you have specific questions, you may contact our Travel
Department at (816) 861-4700 ext. 52433 or (800) 525-1483 ext. 52433.

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13 Welcome to YOUR VA...

Beneficiary Travel Benefits

If you meet the criteria below, you may be eligible for mileage reimbursement or special mode transport in
association with obtaining VA health care services.
Note: For detailed information
visit the following links for VA
You Qualify If: National Income Thresholds

1. you have a service-connected (SC) rating of 30 percent or more, or http://www.va.gov/healtheligi-
2. you are traveling for treatment of a SC condition, or bility/library/pubs/VAIncome-
3. you receive a VA pension, or
4. your income does not exceed the maximum annual VA pension rate, or Thresholds/ and
5. you are traveling for a scheduled compensation or pension examination Pension income thresholds
http://www.vba.va.gov/bln/21/

rates/pen01.htm.

You Qualify for Special Mode Transportation (Ambulance, Wheelchair van etc.) if:

1. your medical condition requires an ambulance or a specially equipped van as determined by a VA clinician, and
2. you meet one of the eligibility criteria in 1 through 4 above, and
3. the travel is pre-authorized (authorization is not required for emergencies if a delay would be hazardous to life

or health)

Travel General Travel ...........................................……………........................................$0.415 (41.5 cents) per mile

Scheduled appointments qualify for round-trip mileage. Unscheduled visits may be limited to return mileage only.

Deductible .......................................................................................................$3.00 one-way ($6.00 round trip)

Deductible requirement is subject to a monthly cap of $18.00. Upon reaching $18.00 in deductibles or 6 one-way
(3 round) trips, whichever comes first, travel payments made for the balance of that particular month will be free
of deductible charges.

A waiver of the deductible will be provided if you are eligible for travel and you:
1. are in receipt of a VA pension or;
2. are a NSC Veteran and your previous year’s income does not exceed, or your projected current calendar year’s

income, in the year of application will not exceed the applicable VA pension rate, or
3. are a SC Veteran and your previous year’s income does not exceed, or your projected current calendar year’s

income, in the year of application will not exceed the applicable national means test income threshold or,
4. are traveling for a scheduled compensation and pension exam

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Welcome to YOUR VA... 14

Pharmacy

An integral part of your healthcare team
that manages your medication.

The Kansas City VA pharmacy processes over 60,000
prescriptions per month. Many of these prescriptions
are filled by the Consolidated Mail Outpatient
Pharmacy (CMOP). Prescriptions may be refilled by
phone or the Internet.

Inpatient Pharmacy Services include: Outpatient Pharmacy Services include: Pharmacy Information

• Unit Dose/Ward Stock Replenishment • Full prescriptive functions
• Controlled Substance Distribution and • Clinical pharmacy support
• Patient medication counseling and education
Accountability • Medication profile review
• I.V. Admixture Preparations • Interventions
• Chemotherapy • Investigational drug protocols
• Investigational Drug Protocols • Ward inspections
• Drug Information • Coagulation monitoring/education
• Clinical Pharmacy Support • Diabetes monitoring/education
• Barcode Medication Administration Support • Lipid monitoring/education
• Pharmacokinetic Drug Monitoring • Methotrexate monitoring/education
• Drug Utilization Evaluations • Drug-drug, drug-food interaction
• Ward Inspections • Patient allergy/adverse reaction monitoring;
• Discharge Medication Counseling
• Medication Profile Review reporting and documentation in record
• Drug-Drug, Drug-Food, Drug-Dietary • Refill extension
• Polypharmacy reduction
Supplements Interaction Monitoring
• Patient Allergy/Adverse Reaction Monitoring, 14

Reporting, and Documentation in Record
• Crash Cart Distribution and Accountability

Hours of Operation

Inpatient pharmacy:
24 hours per day, seven days a week

Outpatient pharmacy:
Monday-Friday 8:00am-5: 30pm

15 Welcome to YOUR VA...

Pharmacy Information

Refilling or Renewing Prescriptions

Important things to keep in mind when refilling How is Audiocare used?
a prescription:
1. Call (816) 922-3321 or (800) 525-1483 ext. 53321
1. You must be seen by your VA provider at 2. Enter your Social Security Number then #
least once a year in order to receive your 3. Press 2 for Pharmacy Options
prescriptions through the VA even if you 4. Press 1 to refill a prescription and follow the
routinely see a non-VA provider.
prompts
2. You should renew your prescriptions 14 to
28 days before you will need them. If there You may check on the status of your prescriptions
are manufacturer backorders, there could by calling Audiocare a few days later.
be unexpected delays in your prescriptions
Pharmacy Information arriving to you.

3. Most of our prescriptions are filled by our mail
order pharmacy. It is called Consolidated Mail
Outpatient Pharmacy (CMOP). It is located at
its own facility, not here on our campus.

Great ways to refill a prescription:

1. You can refill prescriptions online through
your MyHealtheVet account at www.myhealth.
va.gov.
(See enclosed information on 26 to enroll if you
don’t have an account.)

2. Audiocare is a phone system that not only can
you request refills, but you can also ask your
provider to renew a prescription when
there are no refills left.
What is needed:

A touch tone telephone
Full Social Security Number
Prescription Number (no letters)

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Welcome to YOUR VA... 16

Pharmacy Information

If you are being seen by a non-VA provider who Be Active in Your Care Pharmacy Information
is writing prescriptions but you want to fill
them through the VA, here are some items to Use These Tips for Medication
keep in mind: Safety

1. Non-VA providers do not have the authority to • Bring your medication list to all
prescribe medications here. clinic appointments.

2. We can only fill medications that are on the VA • Make sure your doctors know
formulary. what you are taking. This
includes prescription and over-
3. Controlled substances, antibiotics, and anything the-counter medications, dietary
urgently needed are not filled through this supplements such as vitamins
process because it can delay your treatment. and herbs, and special foods and
beverages like those you may
4. Your non-VA Provider must provide the following purchase at a health food store.
in order to have prescriptions filled by your
VA provider: • Ask for information about your
medications both when they
A prescription with your full name, Social are prescribed and again when
Security number, date of birth and non-VA you receive them. If you don’t
understand, ask your doctor or
provider’s name pharmacist to explain.
Any progress notes and lab results stating
why the medication is needed Requests must include your full legal
A list of any other medications that were name, date of birth, and Social Security
tried for the condition
All the above information will need to be faxed to number.
your VA provider

Blue Clinic (816) 922-3328
Green Clinic (816) 922-3344
Red Clinic (816) 922-3348

5. Your VA provider has up to 4 weeks after receiving
all of the information to order the medication or
inform you otherwise.

6. The VA provider and the KCVA pharmacy will not
contact your non-VA provider for information. If
any additional information is required, you will
receive a notice in the mail with a list of what is
needed.

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Notes17 Welcome to YOUR VA...

Notes

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Welcome to YOUR VA... 18

Appointments

Our goal is to provide you accessible,
coordinated and comprehensive, patient-

centered care.

Making an appointment Changing Your Appointment

To schedule an appointment contact your PACT For a listing of your current appointments, please call
Teamlet. your PACT Teamlet, or if you would like to change an
appointment with a specialty clinic or other specialty
If you would like to schedule an appointment with a care providers please see the contact list included at
specialty clinic or other specialty care providers please the end of the book.
see the contact list included at the end of the book.
Remember, if you haven’t been seen in the specialty
clinic, you will need a consult requested by your
primary care provider.

If you have received a reminder letter stating that you If you cannot keep an existing appointment, please
need to make an appointment, please call the phone contact us as soon as you are aware you cannot make
number on your reminder notice. your appointment.

Canceling an appointment Appointments

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19 Welcome to YOUR VA...

Appointments

Appointments A few tips to help you in getting the most from Make Sure You Understand…
your appointment

• Check in 30 minutes before your appointment • Sometimes it is hard to remember everything that
time. you and your doctors or nurses discuss during
your visit.
• Have a list of your most important concerns and
questions. • A family member can join you in your visit with
the provider, if you so desire.
• Be prepared to talk about any changes in your
health. • Take notes
• Repeat the information back in your own words.
• Ask about recent test results. • Feel free to ask for simple or more detailed
• Bring up any medication concerns or needs.
• Tell your provider if you have had any recent explanations.
• Make sure you know what to do in an emergency.
medical treatment elsewhere. Bring copies of • Write down your doctor or nurse’s telephone
those medical records to share with your VA
provider. number
• Tell your provider if you think you need help • Your family or friend can ask questions too.
form other members of the Primary Care
Team (social worker, psychologist, nutritionist, Remember! If you don’t understand something, ask
pharmacist, nurse, etc.) questions until you do. We are happy to help!

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Welcome to YOUR VA... 20Emergency Care

Emergency Care

Emergency Department is available 24 hours a
day, 7 days a week for emergency
medical needs.

Emergency Department

Medical personnel are available in our Emergency Department 24 hours a day, 7 days a week for urgent or
emergency medical needs.

Patients are seen according to the severity of their illness, determined by the Emergency Department staff.
Contact the Emergency Department at 816-861-4700 ext. 52103

It may not always be possible to contact us prior to treatment in emergency situations. We
must, however, be notified within 72 hours after receiving emergency care for the care to be

considered pre-authorized.

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21 Welcome to YOUR VA...

Emergency Care

Your Local Fee Program Office:
Your Local Fee Program Office:

21

Welcome to YOUR VA... 22

Patient Services

Providing you the world-class services
you have earned.

Blind/Low Vision Rehabilitation Hematology/Oncology

The KCVA is fortunate to have two world class, The KCVA Hematology and Oncology service has Patient Services
advanced Blind and Low Vision Rehabilitation recently received a three year accreditation from
programs. Both programs offer evaluation, the American College of Surgeons and holds an
treatment, therapy, and various prosthetic and accreditation from the Commission on Cancer. These
sensory substitution devices that help the Veteran are high honors that show the quality of services we
to adjust to vision loss and easier maintain their provide to our Veterans who have been diagnosed and
independence in the family and community. are being treated for cancer.
At the main facility, we offer a clinic that specializes
in the administration of chemotherapy medications
on an outpatient basis. The majority of patients do
VICTORS (Visual Impairment Center To Optimize receive their treatments as outpatients, however when
Remaining Sight) is a 1-3 day program which it is necessary to be an inpatient, we have a unit that
focuses on the visual rehabilitation of Veterans who has RNs certified in Chemotherapy administration
have some usable remaining sight. to give the medication as well as watch for any side
effects.
VISOR (Visual Impairment Services Outpatient
Rehabilitation) is a two week program for Veterans
with little or no remaining vision.

Cardiac Cath Lab In July of 2012, the KCVA opened an off campus
Radiation Therapy department that is located in
The cath lab is staffed with dedicated and competent Johnson County, Kansas. It uses a state of the art linear
staff using the most state of the art equipment to accelerator to deliver precise doses of radiation to the
perform the following procedures: tumor site.
• Cardiac Catheterization
• Permanent Pacemaker Implantation
• Coronary Angiograms
• Temporary Pacemaker Placement
• Coronary Stent placement The Kansas City VA offers what most
• Internal Cardiac Defibrillator Placement medical centers do, but there are a few
• Coronary Angioplasty services that we would like to mention that
Although the KCVA does not perform open heart
might be of special interest.

surgery, these diagnostic procedure can be done
here to make certain whether or not it is necessary
and how urgent it would be to transfer you to a
facility that does perform the surgery.
22

23 Welcome to YOUR VA...

Patient Services

Home Based Primary Care (HBPC) Caregiver Program

This program provides in-home care to Veterans The Family Caregiver Program provides additional
who are at an increased risk of hospitalization or support to eligible post-9/11 Veterans. The program
nursing home placement. The team consists of a is set-up for Veterans who choose to receive their
Physician, RNs, Pharmacist, Social Worker, Dietician, care in a home setting from a Family Caregiver. To
Occupational Therapist, and Psychologist that makes be eligible a Veteran must have incurred a serious
regular home visits to provide medical assessment and injury (including traumatic brain injury or a mental
treatment, instruction, education, and counseling. disorder) in the line of duty, on or after September
Care is coordinated and if necessary they provide 11, 2001. There are strict criteria to be met prior
community referrals as needed. to approval for participation in the program. The
KCVA Caregiver Support Coordinator is available
Radiology(X-Ray) assist Veterans and their Family Caregivers with the
application process. The phone number to reach the
• PET scan Coordinator is (816) 922-2035.
• CT scan
• MRI Non-VA Care (Fee Basis)

Patient Services Other Services The Fee Program authorizes payment for eligible
Veterans to receive medical services through
• Physical Medicine and Rehabilitation (PM&R) community providers. Typically eligible Veterans are
• Chiropractic Care approved for services VA is unable to provide. Non-
• Chronic Pain Management VA service costs must be pre-authorized by VA before
• Spinal cord Injury or disorder you receive treatment.
• Traumatic Brain Injury It may not always be possible to contact us prior to
• Prosthetics treatment in emergency situations. We must, however,
• Optical Shop be notified within 72 hours after receiving emergency
• Audiology care for the care to be considered for payment.
• Cochlear Implants

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Welcome to YOUR VA... 24

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25 Welcome to YOUR VA...

Dental Benefits

IB 10-442
April 2013

Dental Benefits for Veterans IB 10-442
April 2013

Dental Benefits for VeteransDental benefits are provided by the Department of Veterans Affairs (VA) according to law. In some
instances, VA is authorized to provide extensive dental care, while in other cases treatment may be
limited. This Fact Sheet describes dental eligibility criteria and contains information to assist Veterans
Dineunntadlebrsetnaenfditisnagrethperior veildigeidbiblityytfhoer DVAepdaerntmtael cnatroef. Veterans Affairs (VA) according to law. In some
Oliniumsttiatpendca.eTtsh,iViesAFniastcatDuSthheeoenrtiztdeaedsltcorPibpreroosvdgiderneateaxml teelnigsiibvielitdyecnrtiatel rciaaraen, wd hcoilentianinosthinefrocramseastitorneattomaesnsitstmVaeytebreans
in understanding their eligibility for VA dental care.

The eligibility for outpatient dental care is not the same as for most other VA medical benefits and is
OcfouartteagpnoyarnizteeicdeesinnsattoryDcdlaeesnsnetastl. aIcfalyroePutroaormegaeilrnigataibminleofrorreVsAtodreenotraall care under Class I, IIC, or IV you are eligible
health and masticatory function, including
rTehpeeealtigciabrieli.tOy tfohrerocultapsasetisenhtavdeentitmalecaanredi/sonr osetrtvhiecesalimmeitaatsiofonrsm. ost other VA medical benefits and is
categorized into classes. If you are eligible for VA dental care under Class I, IIC, or IV you are eligible
for any necessarIyf ydoeunt:al care to maintain or restoreYooraulahreeaeltlhigaibndlemfoars:ticatory functionT, ihnrcoluudgihng
repHeaavtecarsee.rOvitchee-rcoclnansseecstehdave time and/Aonrysenreveicdeedlimdietnataiolncas.re Class I
compensable dental disability or
condition. If you:
Patient Services HAraevea afosremrveircper-cisoonnneercotfewdar. You are eligible for: Through
cHoamvepseenrsvaicbele-cdoennnteacl tdeidsability or AAnnyy nneeeeddeedd ddeennttaall ccaarree. CClalassssIIIC
cdoisnadbiitliiotines. rated 100% disabling, Any needed dental care. [Please Class IV
Aaotrretahraeefuo10nrm0e%merprpalortieysaodbnuleeertaoonfdswepravar.iicde- note: Veterans paid at the 100% rate Class IIC
Hdcoiasnvanebeislciettrieevdsicrceao-tcneoddni1tni0oe0nc%tse. ddisabling, Aebxantsyeennddeoeenddeahdtoedsmpeinptatoalrilzacaraytirorean. tifnogr ,assuecrhviacse- Class IV
or are unemployable and paid Anocoronnptyenrn:eeVe-cseetttedaedebrdaidlniidzssaeaptnbiaotilianidtlyaca,ratcertoehnn.eo[vPt1alele0ela0isgs%ceiebrnlaecteefor
at the 100% rate due to service- bcoamsepdreohneantseivmepoourtapraytriaetnint gd,esnutcahl saesrvices Class II
cAopnpnlyecfoterddecnotnadlictaiornesw. ithin ccobecOtabhooelxraanlartnmsspaeteteenipr-npfaddeteipdcri-ccmeoorsaeotothnntedeamepedbttdhrnohhpiidoealsfiilisseiitnzsdvseapttttaeieeeastidbticmmloodaeihclunlenippaiattzntyoorarpaae,gtrrratalceaaeiittloofrrirnedeyyynneoxnooavrrfataatuetaommttesdlrriielnnDenaiiesngggnconDsaie]]tbtet..2tanriilh1lnoevcas4ndiefecdoieracrbv-anietdceeens
180 days of discharge or release Orenned-etirmedepdreionrtatol cdairsechifayroguer.*DD214 Class II
(under conditions other than certificate oYfoduisacrheaergliegidboleesfonro:t indicate Through
dishonorable) from a period of DaAatreaDAhnlnelnnadneayndtdnyptmdaeatmpderalcaerenlTaooidnnrTtimpanattrpuraaltapiraclimauinliaocetnmeararateerataRdfeonudaefRneuntdeniacecnnnittseacttcgicisealnothsti(lgnaoraVseearinrA(xnyagrViagtyFnetAmmoo.gdt*orieFpendmnonrpaeotrtrntimvihotoiiivadont1idiendoa0.benn-eA.deAn CClalassssIIIAIA
A1dac8upt0rpiivndleygafdyotushrtoedyfePodnefiIrtsf9saci0ylhaocndaauraGrg:eyueswloofiWrrthrmaeinrloeeraersae. 1506-546-D4-)Do)roVr VAARReeggioionnaallOOffficeeRating
Htnfcda(dHfncturrrroocoiuooaaoasantnnnrnuvmuhmvidivddecnmceomeeoiiocgnatctaraaomimdiooocst.o.smuhmeronppenaternrbeeybbovovdnnPaiarloriceteissctdtfe)aadrweiw9io-sbfb-sicrio0sncoalalooeaeuobsundmbnnnddinoailnGidenleydtatieunhysntsescpyltectoofrtoaeatreerWrrelrlrestdsmdihussaoeuearldortrlnveirtvnoieircinagfce.ge DDeeccisiisoionnleltetteter r(V(AVAFoFrmorm10-1701-371)31)
idideenntitfiifeiessththeetotooothth/t/eteeetthhththaattaareretrtarauummaa
raratetedd. . Class III
Have a dental condition Dtheanttaarlec2da5reetetormtrienaetdthbey oral conditions
clinically determined by VA to be a VA dental
associated with and aggravating professional to have a direct and material

Dental Benefits for Veterans Welcome to YOUR VA... 26

Dental benefits are provided by the Department of Veterans Affairs (VA) according to law. In some
instances, VA is authorized to provide extensive dental care, while in other cases treatment may be
limited. This Fact Sheet describes dental eligibility criteria and contains information to assist Veterans
in understanding their eligibility for VA dental care.

OutpatientIfDyoeun: tal Program Dental BenefitsYou are eligible for:
Through

crTfoeahprtetnHcfeaerrooogeaanannuvmlotyidegcmrcnoiiciaatzbaeomireos.icemldenpie.trOsbeiyovnsnaitrfatcohtsodreawreyi-cbsrocodlaloacueubelsntanndisplnseidtetaseasysnetcl.itosretIcaeferanhlsydsrtauoeevdlurtteevionaintcgrmitemeaaleeiclniaagtnraiebdinli/e1aDDAsoon0nneefrro-dyncos5rriettemd6saVrist4eolvAaht-nTnoiiDecnrdtraeal)teseeualoalntociimtmrmntaerVaaarreaiAletl(RcafahVnRuaatsAeieentrofaiecgconFnletitourgosihsornm.sn(mnaadVaorniAeln1ysdOrg0tFtCf-omoodf7lirtapec1amhsen3rsesott1RriivIc)t,aViiadIotAItiCennom,.groyAerfdIuVicnaycoltibuoenan,rCeeinlfaeictslslisugaIdiInbAindlegis
identifies the tooth/teeth that are trauma
If you: rated. You are eligible for: Through

Have a sdeernvtiacel c-coonndniteioctned DAneyntnael ecdareedtdoetnretatl cthareeoral conditions CClalassssIII
colinmicpaellnysdaebtlerdmeinnteadl dbiysaVbAiltitoyboer that are determined by a VA dental Class IIC
caossnodciitaiotend. with and aggravating professional to have a direct and material CCllaassssIVV
aAHodrAUcaeotrirrSassheentaevCahadrreaabbeeCvicisftiilhtuo1cliieioitaet0vnrrianmevpe-0etcs.ilt%miceyoeoreranrenpr-pta3nncleport1oegdieryscnaovaod1tngogebn0ueecrdle0eaecdar%mmtttaeiioonon.eddfndsadwiesai3pacralv8abar.ililcdineg- , •d••D••cdAcrtaOAoenbbccehoeoolxroeeaannenlnartnnmssttptayynetetdereeeHPAHMrlrpprnniprite-nnnpeeefra:eddmeratrreeicaapmaVhhhadeceerioor-lhcccmsseooveresaekveeaaaeggcoittttoitehdnnnnteteeebbebeedddaearrmepeenaaetvnnddrsiiieebpptarallldhrentmmoedhtiiipddaiioratttttlmdtoealsfiitinaaahhlietetbssnoeiiddtonzsiodhutttsvesseemeffyaptrttiiieetafifeeistdoooeeeypabsettrridnnhbapatiroeeonnncimlogcalodcaettreieoVhttcVutliuaauoanldepppniuudpaAriaeteylltlptaznaairrrtyrroorarptxccsoacaoooalnnetrdr,gtescrraatoiateyutalygggceaoeerehiittrrottntlooroafrrrrreeooinnnirhannfeaaadaeydnyeunne..ttreoaaymmmxtonoo[naiagvriripntPfoantanftuelt1arrtosieellmomeeurttepyegsdlea0r.raeiec*hhnrolnrcra,0Denaiineresovngaa.sveusgr%nconscDisuufbbeoaidrce]stebetet.c2ptaiicearnslliriilhhaiaii1lnnoetrsvnctteaytst4iaandieatoefiecddoottoasineraiicnsroobova-anaanniretldcleeteons:
connected conditions. Class II
Apply for dental care within discontinued status because of illness,
180 days of discharge or release injury or a dental condition, or
(under conditions other than • Secure and adjust to employment
dishonorable) from a period of during the period of employment
active duty of 90 days or more assistance, or enable you to achieve
during the Persian Gulf War era. maximum independence in daily
living.
Patient Services
Are receiving VA care or are Dental care to treat the oral conditions Class VI
scheduled for inpatient care that are determined by a VA dental Page 1 of 3
and require dental care for a professional to complicate your medical
condition complicating a medical condition currently under treatment.
IB 10-44c2ondition currently under
treatment.

Are an enrolled Veteran who may A one-time course of dental care that is Class IIB
be homeless and receiving care determined medically necessary to relieve
under VHA Directive 2007-039. pain, assist you to gain employment, or
treat moderate, severe, or complicated
and severe gingival and periodontal
conditions.

* Note: Public Law 83 enacted June 16, 1955, amended Veterans’ eligibility for outpatient dental services. As a result, any Veteran who received a dental award letter from

VBA dated befor*eN19o5t5ei:nPwuhbiclhicVLBaAwde8te3rmeinnaedcttheeddJeuntnaleco1n6d,it1io9n5s5to, abemneonncdomedpeVnesatbelreaanresn’ oelloignigberileiltiygifbolerfooruCtlpasastIiIeonuttpdateiennttadlesnetarlvtriceaetsm.ent.
VeteransAdresetaceerrimIevnsiiunpnlgeat,dthaiotenhsnypetiVtdDaeelt,enenntruaatrlanscliwonPnghrdoohiogtriemrocaneem,sivoteorddbaoemdneiocnniltciaaolrmyawpeanrdsalebtlteear rfreonmo VBA dated before 1955 in which VBA

longer elAigdibdlietifonr CalaIsnsfIoI ormutaptaitoiennt
care willdbeenptraolvtirdeeadtmdeenntta.l services that are professionally For more information about eligibility for VA medical and
dental benefits, contact VA at 1-877-222-VETS (8387) or
determined by a VA dentist, in consultation with the
referring physician, to be essential to the management of http://www.va.gov/healthbenefits/.

the IpBat1ie0n-4t’s4m2 edical condition under active treatment. 26 Page 2 of 3

27 Welcome to YOUR VA...

Mental Health

Kansas City VA Outpatient Mental Health Other Programs for Veterans with Severe
Services Mental Illness

Patient Services Come to the Outpatient Mental Health Clinic to start These services are available but require a referral from
any mental health services. a mental health provider.

It is located in the Main Tower, First floor. Psychosocial Rehabilitation and Recovery Center
Monday-Friday 8:00am-4:30pm (PRRC)
(816) 861-4700 ext. 52641 Mental Health Intensive Case Management
(MHICM)
Mental Health Clinic (MHC) - Offers individual, Compensated Work Therapy (CWT) – requires a
group, and couples/family therapy, psychiatric KCVA mental health provider.
services, social work services and specialized services
for women. Homeless Programs
PTSD Clinical Team (PCT Clinic) - Offers individual
and couples/family therapy, PTSD education groups There are Homeless Program Orientation Groups that
for Veterans and families, PTSD therapy groups and meet on Monday or Thursday at 8:30am in the Mental
psychiatric services. Health Clinic. If it’s an urgent need, walk into the
clinic during business hours.
Substance Use Disorder Programs Homeless Coordinator: (816) 861-4700 ext. 55412

Come to room M9-300 (Main Tower, 9th floor) to Veterans Treatment Court
start any of these programs.
KCVA works with the Municipal Courts and members
Monday-Friday 8:00am-4:30pm of the community to redirect Veterans with mental
Substance Abuse Residential Rehabilitation health issues and homelessness from the traditional
Treatment Program (SARRTP) – Approximately 21 justice system and to provide treatment and tools
day residential recovery program that includes classes to rehab back into the community. A social worker
about recovery and relapse prevention, social work, works closely with the municipal courts to resolve the
and psychiatric services. Veteran’s legal issues and assists them with housing
Substance Abuse Treatment Outpatient Program and healthcare needs.
(STOP) – Outpatient classes including recovery and
relapse prevention.

27

Welcome to YOUR VA... 28

OEF/OIF/OND

OEF/OIF/OND Program Our aim is to assist with the transition of Soldiers Patient Services
from the military into the VAMC for health care
The KCVA is grateful to the men and women who risk and coordination of benefits. We have developed
their lives to fight terrorism in Afghanistan, Iraq and specialized programs, clinics, counseling, and
many other places around the world. outreach activities to help reintegrate each Soldier
KCVA has developed a special team called the back into his or her community.
Operation Enduring Freedom, Operation Iraqi
Freedom, Operation New Dawn (OEF/OIF/OND) OEF/OIF/OND Primary Care Integrated Clinic
Team to serve the Veterans who participated in these
campaigns and other modern hostile fire campaigns. This primary care medical clinic provides one stop
Each Veteran initially has 5 years of health care and shopping to new Veterans from modern warfare
180 days to apply for dental care at the VA after entering the KCVA. The Veteran’s appointment at
discharge or retirement. this clinic involves one visit to see the following
Services are provided to all OEF/OIF Veterans providers:
returning from modern warfare in Iraq, Afghanistan Primary Care Provider - takes brief history of
or other sites in support of modern wars. military service and environmental exposures,
Coordination of care and linkage to care are provided history of medical illnesses, current medications and
to all Veterans who need intense help. discusses your most current medical problem.
• Pre-visit care is provided for severely injured Mental Health/ Social Work assessment- mental
health/social work professional discusses current
Veterans entering the VA from a military post-deployment adjustment or problems.
treatment facility while they are still on active duty Physical Medicine and Rehabilitation - if a
at their base. traumatic brain injury is suspected, a physical
• Case management is provided to severely injured medicine doctor provides assessment and treatment
Veterans in need of help managing their treatment. recommendations.
• Hospital intervention and access to care
are monitored by a team of highly skilled Contact Information
professionals. 816-922-2033.
• Community outreach is done is support of Direct numbers
military unit post deployment screening and Program Manager 816-922-2034
demobilization. Transition Patient Advocate 816-922-2035
Immediate care is available on a walk-in basis for Nurse Case Manager 816-922-2036
OEF/OIF Veterans in need of immediate assistance. Social Work Case Manager 816-922-2037
Primary Care appointments 816-922-2112

28

29 Welcome to YOUR VA...

Women’s Health

Women’s Health • Cervical cancer screening (Pap smears)
• Mental Health
Women who have served in the Armed Forces are • Birth Control
eligible for a variety of Veterans benefits. VA actively • Maternity Care
encourages women to utilize the benefits due them. • Military Sexual Trauma Counseling
The KCVAMC Women’s Health Program targets Patients will be referred to other VA facilities or to the
programs and facilities to meet the unique needs of community for any service not available at KCVA.
female Veterans. KCVA also has a Women Veteran Coordinator to
address gender specific healthcare needs for women.
KCVAMC services for women include — Women’s Clinic can be reached at (816) 922-2121

• Primary Care
• Gynecology Services, including surgery
• Mammography
• Reproductive Health Care
• Menopause Treatment

Patient Services

29

Welcome to YOUR VA... 30

My HealtheVet

What is My HealtheVet?What is My HealtheVet?
My HealtheVet is VA’s award-winning online Personal Health Record. It offers Veterans anywhere, any time Internet

MacyceHsesatlothVeAaetVrcmuehcspetetsoeiaswdslt,etoVsrheVAVcAce’usatrheeraer,eaawaln.tnshaLdtracoidanurbf-eonew.rccmLoihanmeuednnedcihbnheneegatdalttoehtnrinaaoptnlianiodnrnwtbenweeiidPnrdseeeefiniritnissnto2hin0e2nf0io0ra3rh0l,meM3Haa,ltyetihoMHancel,atyaahrlettHh.tReheWeVeaieictrlthotcihoMsrndetyhvV.eeHIenegtitaaeotlnitesfhcwfeetea.Vhyresett,oVAgwemaettebeer-irwbcaaaa’snseysVdetattooenorywalsnwetshhbaace-tcbreeass,seadnytotiomlsetIhnatternet
empower Veterans to become better partners in their health care. With My HealtheVet, America’s Veterans access
trusted, secuMrey, aHnedainlftohrmeVedehteFaelthataundrebsenefits information, at their convenience.

Manage and Track Your Healthcare: Access your VA Record
(requires an In Person Authenticated account)
eMy Hea•• ltPVheArPsorensVaclrHiepetaiotltnhRFJoefueilrlnaalstures
• Blue Button – download a variety of information from
Manage a••nd VMTitirlaiatlsacrTykraHcYekaoinltguharHnidHstGoerryaapJlohtuihnrgncaal re:
AryceoscuureltVssA,sarneydcoomrudo,rrienV!cluAdiRngeacppoorindtment notes, lab
VPeArPsorens••aclrHipAMecteatiidovltiincthaylRaJLnoeibdfuriaFlrrlonioeads lJsournals • (rVeAqMuediriceatsioan nHisItnoryPerson Authenticated account)
• • VA AWBpepllulonieenstBsmRueentmttoCinandlee–nrsddaor wnload a variety of information from
• • • VA
• Vitals Tracking and Graphing •
Military Health History Journal SecuyreoMuresVsaAginreg cord, including appointment notes, lab Patient Services
results, and more!
• ActivitHy aonwd FtooodsJtoaurrtnaulssing My HealtheVe• t VA Medication History
• MedicSaltLeibpra1ri:esSign Up • VA Wellness Reminders
• • VA Appointment Calendar
1. Go to www.myhealth.va.gov Secure Messaging
2. Click the Register Today
button on the right hand side of the web page.•
3. Fill out information as it appears on your VA ID, including your middle name or middle initial.
How to start using My HealtheVet4. Be sure to check the VA Patient box! This is important if you would like to refill prescriptions online and
upgrade your account.

Step 1S: tSepig2n: IUn Pperson Authentication
1. Go tUopgwrawdewyo.muryahcceoaunltthin.vjuas.tgaofvew, easy steps.
2. ClickAfttehreupRgeragdiisntgeyoruTcoadnaviyew your appointments, get wellness reminders, see blood
bBFiuelltsotw12uo..uornrtekoirntenSRIofsnheouftoacolrhtdwrhsmme,aeyanaaorcntduitikdgoirsonmhitGg,nhtnooyrveohtaeehu!asrVernnilARmotdecealPaesnlpaaitCdsptIBeDieeOeotaCnoforIotfansrftbVoothhAorneemxSMtya!watofyTifeouHhMnbreifesaopVmlrtiAamhsbgeeIiVerDmei.nt,pCtihnooeocrrLtldueaiandnranittnionirgfg.
3. upg3r.ade Aylolouwruapctcoo2uwneet.ks for your account to be upgraded. Cyeonuterr,mReiledadseleofname or middle initial. and
4. you would ClioknettaoctrtehfeilKlCpVrAesMcryipHteiaoltnhseVoentline

Coordinator if you have any questions.
Step 3: Secure Messaging 816-9222404 Room M6-214
Step 2: In Person AuthenticationUAfptgerraudpegyroaduirnagcycSOooenuuccuencreytaoMniunehvsajCsiuvaoeegsnwiytntoagaucytrtaofutbehupoewgrnrKa,atCdhepeVeadAprseaoMdcyciybonsauHttrne.emtOap, llpetosthgn.ienitnVsteao,tnugCdseoegootsr3etwdoc0iunterhaeletlomnreeisfssyasoguirnegh.maveinadnyeqrus,esstNeioeantsib.olnoaoldHelp Desk - 877-327-0022
work results, and more! Janet Throop - 816-922-2404 Room M6-214

Patient Services31 Welcome to YOUR VA...

Virtual Medicine

Telemedicine

o Teleretinal imaging in CBOCs
o TelePathology
o TeleOncology
o TeleSCI (with the SCI Center in St. Louis)
o Mobile Medical Unit

Care Coordination Home Telehealth (CCHT) –

Veterans can communicate important health information to their primary care provider using a small monitor
that plugs into their home telephone line. With the push of one button on the monitor the Veteran can transmit
information such as blood pressure, heart rate, and oxygen level without leaving their home. Veterans with a
diagnosis of congestive heart failure, high blood pressure, COPD, diabetes or depression can be eligible for the
monitor.

31

Welcome to YOUR VA... 32

Inpatient Care

“To care for him who shall have borne the
battle, and for his widow, and his orphan” ~

President Abraham Lincoln

Inpatient Visiting Guidelines • Most of inpatient rooms are not private. Visitors
are asked to be mindful and respectful of the
We encourage family and friends to visit during the Veteran in the other bed.
Veteran’s inpatient stay. Some basic guidelines for an
optimal visit: • If you are feeling unwell, such as a cold, flu, or
• Ask attending medical staff if there are any special running a fever, we ask that you stay home until
you are feeling better. Perhaps a phone call would
visitation guidelines or limitations that you need be a great way to visit.
to know.
• There may be times when permission to visit is
needed by the Veteran’s attending physician.
• Children visiting the Medical Center are to be
accompanied by an adult at all times.

Inpatient Care

32

33 Welcome to YOUR VA...

Inpatient Care

Surgical Ward

A 25-bed unit located on the west side of the 3rd
floor, Main Tower. This ward specializes in the
delivery of comprehensive medical and surgical care
of patients who are under the care of the following
surgical sub-specialties: general surgery, vascular/
thoracic surgery, orthopedics, urology, ENT, and
neurosurgery. Patient care focuses on direct patient
care, education of the patient and the patient’s family,
and ensuring safety for the patients, visitors, and staff.

Inpatient Care Medical Ward

This 48-bed medical/surgical unit located on the
8th floor, Main Tower. This ward is the base unit
for Oncology, General Medicine, and ENT services.
Care is provided to patients with medical diagnoses.
Special services focus on patients requiring telemetry,
pain control, chemotherapy, tracheostomy care, and
terminal/palliative care.

Acute Inpatient Psychiatry Substance Abuse Residential Rehabilitation
Treatment Program
This is a 25 bed unit located on the 10th floor. This
unit specializes in the care of acutely, mentally ill This unit provides Veterans with an intensive
patients. The major diagnoses consist of depression, substance abuse treatment program in a residential
schizophrenia, bipolar affective disorder, and setting located on the 9th floor of the Main Tower.
substance abuse. There are provisions available for This intensive psychiatric and medical treatment
female Veterans. Psychiatrists, residents, nurses, and program is staffed by a team of substance abuse
social workers make up the three treatment teams. treatment specialists, providing education and
rehabilitation to assist Veterans in returning to
Intensive Care Units independent living within the community.

Located on the 3rd floor, Valor Building, this unit 33
provides specialized acute care for the critically ill
adult patient 24 hours a day.

Welcome to YOUR VA... 34

Veteran Services

We are very grateful to the men and women
who served in our military and fought for the

freedoms of this great nation.

Veterans Veterans Health National Cemetery Veteran Services
Benefits Administration Administration
Administration (NCA)
(VBA) (VHA)
Provides – at no cost to the
• Claims for service Manages any of your health Veteran’s family –
connected disability care benefits • A gravesite
• Headstone or marker
• Education benefits www.va.gov • Presidential Memorial
• Home Loans
• Life Insurance • 160 Medical Centers Certificate
• Pension • 854 Community Clinics • U.S. flag
• Vocational • Perpetual care of the
34
Rehabilitation and gravesite and will open
Employment and close the grave.

www.ebenefits.va.gov Fees for services provided by
funeral directors and other
• 58 Regional Offices related costs must be paid for

by the Veteran’s family.

www.cem.va.gov

• 120 Cemeteries

35 Welcome to YOUR VA...

ChampVA

ChampVA where the eligible spouse requires medical attention,
he or she may choose the VA health care system or
The Civilian Health and Medical Program of the coverage under CHAMPVA for his/her health care
Department of Veterans Affairs (CHAMPVA) is a needs.
comprehensive health care program in which the VA For More information:
shares the cost of covered health care services and http://www.va.gov/hac/forbeneficiaries/champva/
supplies with eligible beneficiaries. champva.asp
or call 1-800-733-8387
Eligibility

To be eligible for CHAMPVA, you cannot be eligible
for TRICARE, and you must be in one of these
categories:

Veteran Services 1. The spouse or child of a Veteran who has been
rated permanently and totally disabled for a
service-connected disability by a VA regional
office.

2. The surviving spouse or child of a Veteran who
died from a VA-rated service-connected disability.

3. The surviving spouse or child of a Veteran
who was at the time death rated permanently
and totally disabled from a service-connected
disability.

4. The surviving spouse or child of a military
member who died in the line of duty, not due
to misconduct (in most of these cases, these
family members are eligible for TRICARE, not
CHAMPVA).

An eligible CHAMPVA sponsor may be entitled
to receive medical care through the VA health care
system based on his or her own Veteran status. If
the eligible CHAMPVA sponsor is the spouse of
another eligible CHAMPVA sponsor, both may now
be eligible for CHAMPVA benefits. In each instance

35

Welcome to YOUR VA... 36

Veteran Services

Vet Center For more information
www.vetcenter.va.gov or call 877-WAR-
The Vet Center Program was established by Congress VETS(927-8387) to speak with a Vet Center Counselor
in 1979 out of the recognition that a significant at any time.
number of Vietnam era vets were still experiencing For Veterans with questions about dental eligibility at
readjustment problems. Vet Centers are community KCVA please call 816-861-4700 x52498
based and part of the U.S. Department of Veterans Dental Clinic 816-861-4700 x57395
Affairs.

Services Does VA have readjustment counseling for family Veteran Services
members?
Readjustment Counseling Family members of combat Veterans have been
Readjustment counseling is a wide range of psycho eligible for Vet Center readjustment counseling
social services offered to eligible Veterans and their services for military related issues since 1979.
families in the effort to make a successful transition Am I eligible for Vet Center readjustment
from military to civilian life. They include: counseling?
• Individual and group counseling for Veterans and If you, or a family member, served in any combat
zone and received a military campaign ribbon
their families (Vietnam, Southwest Asia, OEF, OIF, etc.) than your
• Family counseling for military related issues family is eligible for Vet Center services.
• Bereavement counseling for families who
Where is counseling offered?
experience an active duty death
• Military sexual trauma counseling and referral Kansas City Vet Center
• Outreach and education including PDHRA, 4800 Main Street, Suite 107

community events, etc. Kansas City, MO 64111
• Substance abuse assessment and referral Phone: 816-753-1866 Or 877-927-8387
• Employment assessment & referral
• VBA benefits explanation and referral Fax: 816-753-2328
• Screening & referral for medical issues including

TBI, depression, etc.
Normal working hours are 8:00am to 4:30pm Monday
through Friday. In an effort to better serve the Veteran
and family members, upon request Vet Centers will
provide services after normal work hours and/or on
weekends.

36

Stay Connected37 Welcome to YOUR VA...→

Stay Connected
Follow us on Facebook or Twitter to stay current with the latest

news, events, and updates.

www.twitter.com/VeteransHealth
www.facebook.com/VAKansasCity

Sign-up to receive the monthly newsletter at http://www.kansascity.va.gov

37

Welcome to YOUR VA... 38

Important KCVA Phone Numbers

Important KCVA Phone Numbers

Main Hospital (816) 861-4700 or (800) 525-1483
After Hours (816) 861-4700 or (800) 525-1483 ext. 57326
Patient Advocate (816) 861-4700 or (800) 525-1483 ext. 52414
Pharmacy (816) 861-4700 or (800) 525-1483 ext. 52602
Enrollment Coordinator (816) 861-4700 or (800) 525-1483 ext. 57936

My Primary Care Provider
My Primary Care Team
My Primary Care Team Contact

Other Important Numbers

VA Health Resource Center 1-877-222-VETS (8387) Important Phone Numbers
Veterans Benefits Administration 1-800-827-1000
National Call Center for Homeless Veterans 1-877-424-3838

Veterans Crisis Line 1-800-273-8255 and press 1

Please Note: The phone numbers listed are subject to change. If you are unable to reach an individual at the
specific number listed, please call (816) 861-4700 and ask for the desired department or individual. For your
convenience the medical center website should also have an updated and current listing of phone numbers.

www.kansascity.va.gov

38

39 Welcome to YOUR VA...

Phonebook Department Contact Information Extension
56700
(816) 861-4700 or 1-800-525-1483 56336
56492
Department Contact Information 56494
56671
57318
Department 52150
10 West 52763
3 West 52717
8 East 52155
8 West 52180
9 East 57601
Anticoagulation Clinic 52144/53406
Audiology 52479
Billing 57121
Cafeteria/Retail Store 57452
Cardiology 52498
Chaplain Services 52103
Compensation and Pension Exams 52155
Dermatology 52480
Dialysis 57936
DIGMA 57435
Ear, Nose, and Throat 52761
Eligibility/Registration 52155
Emergency Department 52144/56352
Endocrinology 52144
Endoscopy scheduling 52641
Enrollment/Registration 52155
Eye Clinic 52155
Fee Basis Requests 57347
Gastroenterology 52321
General Surgery 52641
Gold Clinic 56625
Homeless Program 56538
Hematology 56050
Infectious Disease 53537
Inpatient Pharmacy 52404
Learning Center
Mental Health Clinics
Mental Health Intensive Case Management
MICU
Minority Veterans Coordinator
Missed Appointment/ Address Changes
My HealtheVet Coordinator

39

Welcome to YOUR VA... 40

Department Contact Information

(816) 861-4700 or 1-800-525-1483

Department Contact Information

Extension Phonebook
Department 52155
Neurology 52144/53480
Neurosurgery 56237
Nuclear Medicine 52740
Occupational Therapy 52035
OEF/OIF Patient Advocate 52034
OEF/OIF/ONDD Coordinator 52155
Oncology 52144/57928
Orthopedics 57313/57364
Outpatient Pharmacy 52702/52703
Patient Advocate 56568
PCU 53321
Pharmacy- Auto Care Refills 52602
Pharmacy- Refills 52740
Physical Medicine and Rehabilitation 52144/56278
Plastic Surgery 56246
Podiatry 52647
Post-Traumatic Stress Recovery 52740
Preventive Amputation Clinic 56841
Prosthetics 52641
Psychiatry Urgent Care/Crisis 56501
Radiology 57567/57569
Release of Information 52155
Renal 52155
Rheumatology 56325
SICU 52155
Silver Clinic 52155
Sleep Disorders 52740
Spinal Cord Injury 56278
Surgery 52740
Traumatic Brain Injury 57440
Transition/Social Work 52433
Travel 52144/57928
Urology 57883
Volunteer Services 56823/56827
Wheelchair 52144/56546
Wound Care Clinic

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FAQ: Frequently Asked Questions41 Welcome to YOUR VA...

FAQ

Do I have to enroll to receive VA Healthcare?
Yes, unless a Veteran is seeking care for VA-rated service-connected disability or has a service-
connected disability of 50% or more.
How can I verify my enrollment for VA Healthcare?
You can contact your local VA Healthcare facility staff at (816) 922-2498.
If enrolled in VA Healthcare, must I use the VA exclusively?
There is no requirement that the VA must become your exclusive provider. Please be aware that
the authority to pay for non-VA care is limited. Your VA doctors are under no obligation to
follow a treatment or medication plan recommended by private doctors if they disagree with
that plan.
What is a VA service-connected rating and how do I establish one?
A service-connected rating is an official ruling by the Veterans Benefits Administration (VBA)
that your illness/condition is directly related to your active military service. VA Regional
Offices establish these ratings.
Can I keep and use my private insurance and still use VA Healthcare?
We encourage you to keep any private insurance you may have.
Can Veterans get routine health care at non-VA facilities at the VA’s expense?
VA must provide specific authorization for care outside the VA. This service is otherwise
known as Fee Basis care. There may be specific eligibility criteria for Veterans seeking non-VA
services.

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Welcome to YOUR VA... 42 Notes

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Notes43 Welcome to YOUR VA...

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Welcome to YOUR VA... 44

Scan Me Kansas City VA
4801 Linwood Boulevard
www.kansascity.va.gov Kansas City, MO 64128
816-861-4700 or 1-800-525-1483

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