BDP Course Descriptions and Course Curriculum

a. Synchronizers and Control
b. Dual-Clutch Modules
c. Control Algorithms
III. Course Objectives

The Student Will Be Able To:

0. Apply and demonstrate the dangers of various hazards found in a typical
modern vehicle service and repair facility, especially involving the service
and repair of transmission and drivetrain and related systems.

1. Compare and contrast modern vehicle transmission and drivetrain
systems.

2. Apply and demonstrate their knowledge, skills and abilities in identifying
modern vehicle transmission and drivetrain systems.

3. Compare and contrast methods of diagnosing modern vehicle
transmission and drivetrain systems using failure analysis techniques.

4. Apply and demonstrate their knowledge, skills and abilities in diagnosing
modern vehicle transmission and drivetrain systems using failure analysis
techniques.

5. Compare and contrast industry-approved diagnostic and troubleshooting
techniques of modern vehicle transmission and drivetrain systems.

6. Apply and demonstrate their knowledge, skills and abilities of industry-
approved diagnostic and trouble- shooting techniques of modern vehicle
techniques of modern vehicle.

7. Apply and demonstrate technical-specific knowledge and skills that will
enable them to advance their employment in the Vehicle After-Sales Field
Operations Management spectrum.

IV. Methods of Instruction:
. Demonstration
A. Discussion (classroom)
B. Discussion (group)
C. Lecture

Other Methods:

V. Assignments:
0. Read assigned textbook chapters.
1. Read assigned reference material.
2. Search and review periodicals and technical publications.
3. Research appropriate automotive related establishments and/or internet
topics.
4. Perform activity assignments
5. Demonstration activity assignments in the classroom.

6. Analytical and research essay(s) on assigned topic(s).
VI. Methods of Evaluation:

. Measure understanding of course material through objective exams and
quizzes containing multiple choice, true-false and/or short answer
questions.

A. Assess individual projects for evidence of individual work, organization,
clarity and accuracy.

B. Evaluate individual presentations for evidence of individual work,
organization, clarity and accuracy.

C. Assess short writing assignments for evidence of proficiency in
organization, grammar and accuracy in identifying course content.

D. Appraise ability to research course related content in terms of
thoroughness and relevancy.

E. Measure understanding of homework for accuracy and relevancy through
quizzes, exams and/or short writing assignments.

Other Methods:

VII. Texts/Instructional Materials:

Textbooks:

o S. Bai, J. Maguire & H. Peng, Dynamic Analysis and Control System
Design of Automatic Transmission; 1st Edition, Society of Automotive
Engineers, Inc, (ISBN: 978-0-7680-7604-2) (2013) Newest version

Other Instructional Material:

o Instructor-created Materials
o Print and/or Web-based Research Resources
o School-supplied Training Aids

Generated on: 2/25/2020 8:41:19 AM

Rio Hondo College

AUTO 440 - Analyzing Vehicle Safety, Comfort, and Security Systems

Course Description:
This course provides automotive technology students with a detailed, practical
application of vehicle occupant protection, comfort, and security systems of the modern
automobile. The course is a practical study of the systems that provide integrated
vehicle and driving protection against hazardous and inadvertent situations, as well as
occupant amenities, including diagnostic strategies as they pertain to the function,
operation, and everyday use of active/passive safety, comfort, and convenience
systems. Topics include emerging technologies such as modern airbag systems,
accident avoidance and pre-crash/post-crash mitigation of injuries, vehicle-to-vehicle
(V2V) infrastructure technology, and innovative driver assistance, infotainment, and
occupant contentment and security systems used by late-model automotive
manufacturers. Emphasis is placed on the design of system parts, components, and
subsystems, and their operational characteristics, including techniques in reducing
vehicle crashes and improving occupant/pedestrian protection. Current industry-
approved diagnostic and troubleshooting techniques and relevant case studies are
discussed and demonstrated throughout the course. The overall goal of this course is to
have students apply and demonstrate knowledge and skills that will enable them to
advance their employment in the vehicle after-sales field operations management
spectrum.

Recommended Items: Title: Bosch Automotive Handbook; Author: Robert
Bosch, GmbH; 9th Edition (2014); Publisher: SAE International (Robert Bosch
GmbH); ISBN: 978-0-7680-8152-7 Title: Dictionary of Automotive Engineering;
Author: Ingo Stuben; 1st Edition (2010); Publisher: SAE International (Expert
Verlag); ISBN: 978-3-8169-2941-3 Title: Dictionary of Automotive Engineering;
Author: Don Goodsell; 2nd Edition (1995); Publisher: SAE International
(Butterworth-Heinemann Ltd.); ISBN: 978-1-5609-1683-3 Title: Automotive
Engineering Fundamentals; Authors: Richard Stone & Jeffrey K. Ball; 1st Edition
(2004); Publisher: SAE International; ISBN: 978-0-7680-0987-3 Title: Automotive
Science and Mathematics; Author: Allan Bonnick; 1st Edition (2008); Publisher:
Routledge; ISBN: 978-0-7506-8522-1 Title: Math Anxiety Relief for Nearly
Everyone; Author: W. Charles Paulsen; 1st Edition (2012); Publisher: STEM
Books; ISBN: 978-0-6155-0540-4

I. Title V Requirements
A. Entering Skills (“Upon entering the course, students should be able
to…”):
1. Apply and demonstrate personal, shop, equipment, and vehicle
safety practices. (Automotive Technology AS Degree)

2. Compare and contrast the operation of vehicle engines,
transmissions, brakes, suspension, air conditioning, and engine
performance systems, parts, and components. (Automotive
Technology AS Degree)

3. Apply and demonstrate their knowledge, skills and abilities in
identifying vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems, parts, and
components. (Automotive Technology AS Degree)

4. Interpret and describe vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems
design and operation using electronic service information.
(Automotive Technology AS Degree)

5. Interpret and describe the relationship between engines,
transmissions, brakes, suspension, air conditioning, and engine
performance systems and sub-systems, including electronic
management systems. (Automotive Technology AS Degree)

6. Apply and demonstrate their knowledge, skills and abilities in using
appropriate machining practices to service, repair, overhaul and
rebuild vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems. (Automotive
Technology AS Degree)

7. Correctly diagnose and accurately repair simple malfunctions within
the vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems spectrum.
(Automotive Technology AS Degree)

8. Demonstrate skills that will enable them to gain entry-level
employment as a vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems,
service and repair technician. (Automotive Technology AS Degree)

9. Demonstrate conceptual reasoning and skills to build models of
common everyday physical systems. (PHY 120)

10. Demonstrate proper MLA documentation. (ENGL 201/H)
11. Construct frequency distributions and various graphs, and interpret

data displayed in tables and graphically. (MATH 130/H)

B. Exiting Skills (“Upon exiting the course, students should be able
to”):
1. Apply and demonstrate the dangers of various hazards found in a
typical modern vehicle service and repair facility, especially
involving the service and repair of safety, comfort, and convenience
and related systems.
2. Compare and contrast modern vehicle safety, comfort, and
convenience systems.

3. Apply and demonstrate their knowledge, skills and abilities in
identifying modern vehicle safety, comfort, and convenience
systems.

4. Compare and contrast methods of diagnosing modern vehicle
safety, comfort, and convenience systems using failure analysis
techniques.

5. Apply and demonstrate their knowledge, skills and abilities in
diagnosing modern vehicle safety, comfort, and convenience
systems using failure analysis techniques.

6. Compare and contrast industry-approved diagnostic and
troubleshooting techniques of modern vehicles safety, comfort, and
convenience systems.

7. Apply and demonstrate their knowledge, skills and abilities of
industry-approved diagnostic and troubleshooting techniques of
modern vehicle safety, comfort, and convenience systems.

8. Apply and demonstrate technical-specific knowledge and skills that
will enable them to advance their employment in the Vehicle After-
Sales Field Operations Management spectrum.

C. Minimum Required for a “C”:

Completion of all work with an accumulation of at least 70% of all possible
points

II. Course Content

Lecture Outline:

1. The Need to Increase Road Safety
a. Driving Forces for Increased Vehicle Safety
b. Legislation
c. Competition
d. Consumer Information
e. Product Liability

2. Accident Research
. Accident Data
a. Application of Accident Research Data

3. Integrated Safety
. Accident Avoidance
a. Human Factors
b. Comfort and Ergonomics
c. Chassis and Tire Design
d. Vehicle Assistance Systems
e. Driver Assistance Systems

f. Driver, Vehicle, and Environment
4. Functions of Integrated Safety

. Pre-Crash Safety
a. Systems to Integrate Avoidance and Mitigation
b. Car-to-Infrastructure Safety
5. Biomechanics and Protection Criteria
. Biomechanics
a. Protection Criteria
6. Mitigation of Injuries
. Quasi-Static Test Requirements on the Body in White
a. Dynamic Simulation of Vehicle Collisions
b. Occupant Protection
c. Interaction of Restraint System and Vehicle
7. Adaptive Occupant Protection
. Requirements Based on the Accident Situation
a. Individual Occupant Protection
b. Airbag Control Concepts
c. Occupant and Accident Severity-Specific Adaptivity
d. Estimate of the Potential of Adaptive Restraint Systems in a Real Accident
8. Compatibility of Passenger Cars, Trucks, and Pedestrians
. General
a. Passenger Car/Truck Collisions
b. Pedestrian Collisions
9. Calculation and Simulation
. Man-Machine-Interface
a. Computer-Aided Developmental Process by HIL, VIL, SIL
b. Crash Simulation
c. Looking Into the Future
III. Course Objectives

The Student Will Be Able To:

0. Apply and demonstrate the dangers of various hazards found in a typical
modern vehicle service and repair facility, especially involving the service
and repair of safety, comfort, and convenience and related systems.

1. Compare and contrast modern vehicle safety, comfort, and convenience
systems.

2. Apply and demonstrate their knowledge, skills and abilities in identifying
modern vehicle safety, comfort, and convenience systems.

3. Compare and contrast methods of diagnosing modern vehicle safety,
comfort, and convenience systems using failure analysis techniques.

4. Apply and demonstrate their knowledge, skills and abilities in diagnosing
modern vehicle safety, comfort, and convenience systems using failure
analysis techniques.

5. Compare and contrast industry-approved diagnostic and troubleshooting
techniques of modern vehicles safety, comfort, and convenience systems.

6. Apply and demonstrate their knowledge, skills and abilities of industry-
approved diagnostic and troubleshooting techniques of modern vehicle
safety, comfort, and convenience systems.

7. Apply and demonstrate technical-specific knowledge and skills that will
enable them to advance their employment in the Vehicle After-Sales Field
Operations Management spectrum.

IV. Methods of Instruction:
. Demonstration
A. Discussion (classroom)
B. Discussion (group)
C. Lecture

Other Methods:

V. Assignments:
0. Read assigned textbook chapters.
1. Read assigned reference material.
2. Search and review periodicals and technical publications.
3. Research appropriate automotive related establishments and/or internet
topics.
4. Perform activity assignments.
5. Demonstration activity assignments in the classroom.
6. Analytical and research essay(s) on assigned topic(s).

VI. Methods of Evaluation:
. Measure understanding of course material through objective exams and
quizzes containing multiple choice, true-false and/or short answer
questions.
A. Assess individual projects for evidence of individual work, organization,
clarity and accuracy.
B. Evaluate individual presentations for evidence of individual work,
organization, clarity and accuracy.
C. Assess short writing assignments for evidence of proficiency in
organization, grammar and accuracy in identifying course content.
D. Appraise ability to research course related content in terms of
thoroughness and relevancy.
E. Measure understanding of homework for accuracy and relevancy through
quizzes, exams and/or short writing assignments.

Other Methods:

VII. Texts/Instructional Materials:

Textbooks:

o Seiffert and M. Gonter, Integrated Automotive Safety Handbook; 1st
Edition, Society of Automotive Engineers, Inc, (ISBN: 978-0-7680-6437-7)
(2013) Newest version

Other Instructional Material:

o Instructor-created Materials
o Print and/or Web-based Research Resources
o School-supplied Training Aids

Generated on: 2/25/2020 9:19:45 AM

Business
Course Curriculum

Rio Hondo College

AUTO 350 - Principles of Automotive Service Management

Revision Type:

Recommended Items: Title: Bosch Automotive Handbook; Author: Robert
Bosch, GmbH; 9th Edition (2014); Publisher: SAE International (Robert Bosch
GmbH); ISBN: 978-0-7680-8152-7 Title: An Engineer in the Courtroom; Author:
William J. Lux; 1st Edition (1995); Publisher: SAE International; ISBN: 978-1-
5609-1672-7 Title: Lemon Law: The Standard Reference Guide; Author: Norman
F. Taylor, Attorney at Law; 1st Edition (2004); Publisher: Wallace Publishing;
ISBN: 978-0-9760-0580-3 Title: Write It Right: A Guide for Automotive Repair
Dealers; Author: State of California Department of Consumer Affairs; Bureau of
Automotive Repair; (2015); Publisher: State of California Department of
Consumer Affairs; Bureau of Automotive Repair; www.smogcheck.ca.gov Title:
State of California Laws & Regulations Pertaining to Automotive Repair Dealers,
Smog Check Stations and Technicians, and Official Lamp & Brake Adjusting
Stations & Adjusters; Author: State of California Department of Consumer Affairs;
Bureau of Automotive Repair; (2015); Publisher: State of California Department
of Consumer Affairs; Bureau of Automotive Repair; www.smogcheck.ca.gov Title:
Car Law, by Thomas Hudson, 2006 ISBN: 0-95779501-07, Counselor
Library.com, LLC

I. Title V Requirements
A. Entering Skills (“Upon entering the course, students should be able
to…”):
1. Apply and demonstrate personal, shop, equipment, and vehicle
safety practices. (Automotive Technology AS Degree)
2. Compare and contrast the operation of vehicle engines,
transmissions, brakes, suspension, air conditioning, and engine
performance systems, parts, and components. (Automotive
Technology AS Degree)
3. Apply and demonstrate their knowledge, skills and abilities in
identifying vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems, parts, and
components. (Automotive Technology AS Degree)
4. Interpret and describe vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems
design and operation using electronic service information.
(Automotive Technology AS Degree)
5. Interpret and describe the relationship between engines,
transmissions, brakes, suspension, air conditioning, and engine
performance systems and sub-systems, including electronic
management systems. (Automotive Technology AS Degree)
6. Apply and demonstrate their knowledge, skills and abilities in using
appropriate machining practices to service, repair, overhaul and

rebuild vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems. (Automotive
Technology AS Degree)
7. Correctly diagnose and accurately repair simple malfunctions within
the vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems spectrum.
(Automotive Technology AS Degree)
8. Demonstrate skills that will enable them to gain entry-level
employment as a vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems,
service and repair technician. (Automotive Technology AS Degree)
9. Demonstrate conceptual reasoning and skills to build models of
common everyday physical systems. (PHY 120)
10. Demonstrate proper MLA documentation. (ENGL 201/H)
11. Construct frequency distributions and various graphs, and interpret
data displayed in tables and graphically. (MATH 130/H)
12. Describe the laws dealing with human resource management.
(MGMT 146)

B. Exiting Skills (“Upon exiting the course, students should be able
to”):
1. Compare and Contrast the unique benefits and challenges of the
different types of repair organizations.
2. Examine the importance of a vision and mission in the direction of
an organization per Automotive Industry standards.
3. Apply the principles of income and expenses to generate and
maintain profitability.
4. Recognize the importance of orientation and integrating a new
employee into the company.
5. Explain the effect that satisfied and dissatisfied customers have on
business success.
6. Describe what marketing is and the importance of success in a
competitive marketplace.
7. Identify the major types of legal actions related to automotive
repair.
8. Identify the management concepts of Management by Objectives
(MBO).
9. Explain the importance of organization of time management in
relation to improving productivity.

C. Minimum Required for a “C”:

Completion of all work with an accumulation of at least 70% of all possible
points.
II. Course Content
Lecture Outline:
1. Service Operations
a. The Automotive Service Industry
b. Physical Resources
c. Manpower Resources
d. The Service Workflow
2. Management Styles
a. Classic Management
b. Being a Leader
c. The Complex Role of Management
d. Ethics and Stewardship
3. Management Strategies
a. Long-Range Planning
b. Strategic and Short-Range Planning
c. Decision Making
d. Quality and Continuous Improvement
4. Financial Measurement
a. Income and Expenses
b. Compensation Plans
c. Production Plans
d. Analysis and Action

5. Organizing and Managing Your Efforts
a. Managing Yourself and Your Time
b. Organizing Tips and Tools

6. Customer Relations
a. The Value of Satisfied Customers
b. Building Basic Communication Skills
c. Resolving Customer Disputes

7. Employee Relations
a. Recruiting and Selection
b. Motivating Employees
c. Progressive Discipline

8. Marketing, Merchandising, and Selling Service
a. Marketing and Mass Media
b. Target Marketing and Building an Identity
c. Point-of-Purchase Merchandising
d. Selling Service

9. The Legal Issues and Responsibilities
a. Legal Guidelines for Service Operations
b. Workplace Safety

III. Course Objectives
The Student Will Be Able To:
1. Compare and Contrast the unique benefits and challenges of the different
types of repair organizations.

2. Examine the importance of a vision and mission in the direction of an
organization per Automotive Industry standards.

3. Apply the principles of income and expenses to generate and maintain
profitability.

4. Recognize the importance of orientation and integrating a new employee
into the company.

5. Explain the effect that satisfied and dissatisfied customers have on
business success.

6. Describe what marketing is and the importance of success in a
competitive marketplace.

7. Identify the major types of legal actions related to automotive repair.
8. Identify the management concepts of Management by Objectives (MBO).
9. Explain the importance of organization of time management in relation to

improving productivity.
IV. Methods of Instruction:

. Demonstration
A. Discussion (classroom)
B. Discussion (group)
C. Lecture

Other Methods:

V. Assignments:
0. Read assigned textbook chapters.
1. Read assigned reference material.
2. Search and review periodicals and technical publications.
3. Research appropriate automotive related establishments and/or internet
topics.
4. Perform activity assignments.
5. Demonstration activity assignments in the classroom.
6. Analytical and research essay(s) on assigned topic(s).

VI. Methods of Evaluation:
. Measure understanding of course material through objective exams and
quizzes containing multiple choice, true-false and/or short answer
questions.
A. Assess individual projects for evidence of individual work, organization,
clarity and accuracy.
B. Evaluate individual presentations for evidence of individual work,
organization, clarity and accuracy.
C. Assess short writing assignments for evidence of proficiency in
organization, grammar and accuracy in identifying course content.
D. Appraise ability to research course related content in terms of
thoroughness and relevancy.

E. Measure understanding of homework for accuracy and relevancy through
quizzes, exams and/or short writing assignments.

Other Methods:

VII. Texts/Instructional Materials:

Textbooks:

o Andrew A. Rezin, Automotive Service Management, 2nd ed, Prentice Hall
Publishing, (ISBN: 13:9780132725408) (2013) Newest version

Other Instructional Material:

o Instructor-created Materials
o Print and/or Web-based Research Resources
o Reynolds & Reynolds Automotive Software
o School-supplied Training Aids
o Title: ASE C1: Service Consultant Certification Test Preparation Manual;

Author: Delmar/Cengage Learning; 5th Edition (2012); Publisher:
Delmar/Cengage Learning; ISBN: 978-1-1111-2712-1
o Title: ASE P2: Parts Specialist Certification Test Preparation Manual;
Author: Delmar/Cengage Learning; 5th Edition (2013); Publisher:
Delmar/Cengage Learning; ISBN: 978-1-1111-2714-5

Generated on: 2/24/2020 3:27:14 PM

AUTO 370
Standard Accounting Systems of the Automotive Industry

Course Description
This course provides the Automotive Technology student with a detailed practical application of
accounting fundamentals and business management principles, and the adaptation of them to factory-to-
store and day-to-day operations. This is a practical study of the theory, principles, and practice of the
preparation and interpretation of accounting statements and business management reports. Topics include
an overview of computerized accounting information systems, and practices in business management
techniques, such as the importance of strong financial and management control, financial statements and
statement analysis. Emphasis will be placed upon the concepts of using accounting fundamental
principles, cash & contracts, short-term and long-term liabilities and assets, and stockholders’ equity of
reporting documents, which are essential to a successful automotive business operation. Current
Automotive Industry practices and relevant case studies will be discussed and demonstrated throughout
the course. The overall goal of this course is for the student to apply and demonstrate knowledge and
skills that will enable them to advance their employment in the Vehicle Sales and Service Fixed
Operations Management spectrum.
3 Units/54 Total Hours
[2015/2016]

1

Title V Requirements

A) Entering Skills (“Upon entering the course, students should be able to…”):
1. Understand, compare, and contrast the different types of modern vehicle repair shops, including
service and repair procedures, parts supply, warranty issues, and methods of Customer Satisfaction
surveys and indexes, as well as industry-approved marketing and advertising techniques, including the
interactive roles of the service, parts, and sales departments.
2. Apply and demonstrate their knowledge, skills and abilities in identifying the different methods of
charging customers and systems of getting paid for services rendered, including hourly rates, flat-rate,
and commission, as well as substantiate workplace and social ethics.
3. Understand, compare, and contrast, as well as apply and demonstrate their knowledge, skills
and abilities in identifying the current ASE Certification areas.
4. Understand, compare, and contrast how standards were set and evolved over time by motorized
road transport, including time savings, individual mobility, and free-range transportation, as
well as the socio-economic issues that were spawned by mass motorization, including traffic
accidents, energy consumption, dwindling resources, environmental pollution, and climate change.
5. Understand, compare, and contrast the evolution of Automotive Technology towards
computerization and
electronic control, including the distant but crucial relationships that exist between the Automotive
Technology engineer, producer, manufacturer, consumer and user.

6. Apply and demonstrate generic knowledge and skills that will enable them to advance their
employment

in the Vehicle After-Sales Field Operations Management spectrum.
7. Demonstrate conceptual reasoning and skills to build models of common everyday physical
systems.
8. Apply scientific thinking in everyday situations.
9. Demonstrate competence in forming and supporting different types of claims, such as claims of
fact,
claims of value, and claims of policy.
10. Demonstrate proper MLA documentation.
11. Demonstrate competency in the grammar, mechanics, and style appropriate to college-level writing.
12. Construct frequency distributions and various graphs from sets of data.
13. Calculate and apply the measures of central tendency, variation, and position.
14. Ability to use appropriate hypothesis test in real world applications.
15. Develop documents which meet industry standards and objectives.
16. Understand ethical considerations in technical communication and document production.
17. Become proficient in utilizing document design software for print and online publication.
18. Explain the nature and purpose of generally accepted accounting principles (GAAP) and

International Financial Reporting Standards (IFRS).
19. Define and use accounting and business terminology.
20. Explain what a system is and how an accounting system is designed to satisfy the needs of

specific businesses and users; summarize the purpose of journals and ledgers.
21. Apply transaction analysis, input transactions into the accounting system, process this input, and

prepare and interpret the four basic financial statements.
22. Distinguish between cash basis and accrual basis accounting and their impact on the financial

statements, including the revenue recognition and matching principles.
23. Identify and illustrate how the principles of internal control are used to manage and control the

firm’s resources and minimize risk.
24. Explain the nature of current assets and related issues, including the measurement and reporting

of cash and cash equivalents, receivables and bad debts, and inventory and cost of goods sold.

2

25. Explain the valuation and reporting of current liabilities, estimated liabilities, and other
contingencies.

26. Identify and illustrate issues relating to long-term asset acquisition, use, cost allocation, and
disposal.

27. Identify and illustrate issues relating to long-term liabilities, including issuance, valuation, and
retirement of debt; (including the time value of money).

28. Identify and illustrate issues relating to stockholders’ equity, including issuance, repurchase of
capital

stock, and dividends.
29. Explain the importance of operating, investing and financing activities reported in the Statement of

Cash Flows.
30. Interpret company activity, profitability, liquidity and solvency through selection and application of

appropriate financial analysis tools.
31. Identify the ethical implications inherent in financial reporting and be able to apply strategies for

addressing them.

B) Exiting Skills:
1. Explain the nature and purpose of generally accepted accounting principles (GAAP) and
International Financial Reporting Standards (IFRS).
2. Define and use accounting and business terminology.
3. Explain what a system is and how an accounting system is designed to satisfy the needs
of
automotive businesses and users; summarize the purpose of journals and ledgers.
4. Apply transaction analysis, input transactions into the accounting system, process this
input,
and prepare and interpret the four basic financial statements.
5. Distinguish between cash basis and accrual basis accounting and their impact on the
financial statements, including the revenue recognition and matching principles.
6. Identify and illustrate how the principles of internal control are used to manage and
control the firm’s resources and minimize risk.
7. Identify and illustrate issues relating to long-term asset acquisition, use, cost allocation,
and disposal.
8. Identify and illustrate issues relating to long-term liabilities, including issuance,
valuation,
and retirement of debt;(including the time value of money).
9. Identify and illustrate issues relating to stockholders’ equity, including issuance,
repurchase
of capital stock, and dividends.
10. Interpret company activity, profitability, liquidity and solvency through selection and
application of appropriate financial analysis tools.
11. Identify the ethical implications inherent in financial reporting and be able to apply
strategies for addressing them.
12. Interpret Dealer/Owner balance sheet, statement of income and expense to determine
profit and loss.

C) Minimum Required for a “C”:

Completion of all work with an accumulation of at least 70% of all possible points.

3

IV. Course Content

1. Cash & Contracts
a. Cash on Hand including Petty Cash
b. Cash in Bank
c. Contracts in Transit
d. Securities

2. Receivables
a. Notes Receivable – Customers
b. Accounts Receivable – Customers
c. Cash Sales
d. Factory Receivables
e. Due from Finance Companies
f. Warranty Claims

3. Inventories
a. Demonstrators
b. New Cars/New Trucks
c. Other Automotive
d. Used Cars/Used Trucks
e. Parts & Accessories
f. Tires
g. Gas, Oil & Grease
h. Paint & Body Shop Materials
i. Sublet Repairs
j. Work in Process – Labor

4. Fixed Assets
a. Land (Auto Business Only)
b. Buildings & Improvements (Auto Business Only)
c. Machinery & Shop Equipment
d. Parts & Accessories Equipment
e. Furniture & Fixtures
f. Company Vehicles
g. Leaseholds
h. IT – Hardware/Software
i. Fixed Assets – Other

5. Other Assets
a. Life Insurance – Cash Value
b. Notes & Accounts Receivable – Officers
c. Notes & Accounts Receivable – Other
d. Other Investments & Miscellaneous Assets

6. Accrued Liabilities
a. Interest Payable
b. Salaries, Wages & Commissions Payable
c. Insurance Payable
d. Payroll Taxes Payable
e. Sales Taxes Payable
f. Other Taxes Payable
g. Income Taxes Payable
h. Employee’s Incentives/Bonuses Payable
i. Owner’s Bonuses Payable

4

j. Retirement Benefits Payable
k. Other Payables

7. Long Term Liabilities
a. Other Reserves
b. Deferred Taxes
c. Long Term Debt
d. Mortgages Payable – Real Estate

8. Owner’s Equity – Net Worth
a. Capital Stock & Additional Paid in Capital
b. Retained Earnings
c. Dividends
d. Investments
e. Drawings
f. Profit or Loss

9. Finance & Insurance Activity
a. Finance Income – New Vehicle Purchase
b. Insurance Commission Earned – New Vehicle Purchase
c. Accessories – New Vehicle Purchase
d. Protection Plans – New Vehicle Purchase
e. Finance & Insurance Chargebacks
f. Repossession Losses – New Vehicle Purchase
g. F & I Compensation – New Vehicle Purchase

10. Dealer Balance Sheet
a. Current Assets
b. Inventories
c. Liabilities
d. Other Makes/Brands

11. Statement of Income & Expense
a. New Vehicles
b. Pre-Owned Vehicles
c. Service General
d. Paint and Body/Parts and Accessories

V. Textbooks
General Motors Dealer’s Standard Accounting Manual (2013)

Other Instructional Material
Auto Dealership Management Quickbooks Software
Auto/Mate Dealership Systems
Reynolds & Reynolds Automotive Software
Title: ASE C1: Service Consultant Certification Test Preparation Manual; Author:
Delmar/Cengage Learning; 5th Edition (2012); Publisher: Delmar/Cengage Learning; ISBN: 978-
1-1111-2712-1
Title: ASE P2: Parts Specialist Certification Test Preparation Manual; Author: Delmar/Cengage
Learning; 5th Edition (2013); Publisher: Delmar/Cengage Learning; ISBN: 978-1-1111-2714-5
Financial & Managerial Accounting;2nd Edition; Weygandt and Kimmel; Wiley Publishing; 2015

5

6

VI. Course Objectives including the revenue
A. Explain the nature and recognition and
purpose of
matching principles.
generally accepted F. Identify and illustrate how
accounting the

principles (GAAP) and principles of internal control
International are used

Financial Reporting to manage and control the
Standards (IFRS). firm’s
B. Define and use accounting
and resources and minimize risk.
G. Identify and illustrate issues
business terminology. relating to
C. Explain what a system is
and how an long-term asset acquisition,
use, cost
accounting system is
designed to allocation, and disposal.
H. Identify and illustrate issues
satisfy the needs of relating to
automotive
long-term liabilities,
businesses and users; including
summarize the
issuance, valuation, and
purpose of journals and retirement of
ledgers.
D. Apply transaction analysis, debt; (including the time
input value of

transactions into the money).
accounting I. Identify and illustrate issues
relating
system, process this input,
and prepare to stockholders’ equity,
including
and interpret the four basic
financial issuance, repurchase of
capital stock,
statements.
E. Distinguish between cash and dividends.
basis and J. Interpret company activity,

accrual basis accounting and profitability, liquidity and
their solvency

impact on the financial through selection and
statements, application

of appropriate financial VIII. Assignments
analysis tools.
K. Identify the ethical A. Read assigned textbook
implications chapters.

inherent in financial B. Read assigned reference
reporting and be material.

able to apply strategies for C. Search and review
addressing periodicals and technical
publications.
them.
L. Interpret Dealer/Owner D. Research appropriate
balance sheet, automotive related
establishments and/or
statement of income and internet topics.
expense to
E. Perform activity
determine profit and loss. assignments.

VII. Methods Of Instruction F. Analytical and research
essay(s) on
A. Lecture presentation of
subject matter. assigned topics.

B. Class demonstration of
subject matter.

C. Class discussion of lecture
and reading assignments.

D. Class review of homework
assignments.

E. Group discussions of
reading and homework
assignments.

F. Student presentations.
G. Audio/visual
presentations.

IX. Methods Of Evaluation

A. Assess written assignments
from textbook materials for
content and accuracy.

B. Measure student progress
by providing periodic
objective tests on course
content.

C. Assess achievements of
course objectives on
midterm and final exam.

D. Attendance & completion
of homework will be
evaluated as part of the
final grade.

E. Evaluate required analytical
and
research essay(s) for clear

demonstration of thesis,

support,
conclusion, critical
thinking, and
analysis, and per MLA
Format
Standards.



Rio Hondo College

AUTO 410 - Digital Marketing for the Automotive Industry

Course Description:
This course provides automotive technology students with a detailed, practical
application of various internet and social media marketing strategies, including
category-based guidelines impacting the operations of the automotive wholesale and
retail business. The course is a practical study of the policies and practices of digital
marketing, and the necessary tools, templates, and checklists needed to develop a
strategic and successful marketing campaign. Topics include in-sourcing and out-
sourcing, responsive and adaptive website technologies, developing content, and
policies and processes. Emphasis is placed on the use of online and traditional media to
increase customer satisfaction, including the preparation of business management and
marketing reports. Current automotive industry practices and relevant case studies are
discussed and demonstrated throughout the course. The overall goal of this course is to
have students apply and demonstrate knowledge and skills that will enable them to
advance their employment in the vehicle sales and service fixed operations
management spectrum.

Recommended Items: Title: Bosch Automotive Handbook; Author: Robert
Bosch, GmbH; 9th Edition (2014); Publisher: SAE International (Robert Bosch
GmbH); ISBN: 978-0-7680-8152-7 Title: An Engineer in the Courtroom; Author:
William J. Lux; 1st Edition (1995); Publisher: SAE International; ISBN: 978-1-
5609-1672-7 Title: Lemon Law: The Standard Reference Guide; Author: Norman
F. Taylor, Attorney at Law; 1st Edition (2004); Publisher: Wallace Publishing;
ISBN: 978-0-9760-0580-3 Title: Write It Right: A Guide for Automotive Repair
Dealers; Author: State of California Department of Consumer Affairs; Bureau of
Automotive Repair; (2015); Publisher: State of California Department of
Consumer Affairs; Bureau of Automotive Repair; www.smogcheck.ca.gov Title:
State of California Laws & Regulations Pertaining to Automotive Repair Dealers,
Smog Check Stations and Technicians, and Official Lamp & Brake Adjusting
Stations & Adjusters; Author: State of California Department of Consumer Affairs;
Bureau of Automotive Repair; (2015); Publisher: State of California Department
of Consumer Affairs; Bureau of Automotive Repair; www.smogcheck.ca.gov Title:
Car Law, by Thomas Hudson, 2006 ISBN: 0-95779501-07, Counselor
Library.com, LLC

I. Title V Requirements
A. Entering Skills (“Upon entering the course, students should be able
to…”):
1. Apply and demonstrate personal, shop, equipment, and vehicle
safety practices. (Automotive Technology AS Degree)
2. Compare and contrast the operation of vehicle engines,
transmissions, brakes, suspension, air conditioning, and engine

performance systems, parts, and components. (Automotive
Technology AS Degree)
3. Apply and demonstrate their knowledge, skills and abilities in
identifying vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems, parts, and
components. (Automotive Technology AS Degree)
4. Interpret and describe vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems
design and operation using electronic service information.
(Automotive Technology AS Degree)
5. Interpret and describe the relationship between engines,
transmissions, brakes, suspension, air conditioning, and engine
performance systems and sub-systems, including electronic
management systems. (Automotive Technology AS Degree)
6. Apply and demonstrate their knowledge, skills and abilities in using
appropriate machining practices to service, repair, overhaul and
rebuild vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems. (Automotive
Technology AS Degree)
7. Correctly diagnose and accurately repair simple malfunctions within
the vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems spectrum.
(Automotive Technology AS Degree)
8. Demonstrate skills that will enable them to gain entry-level
employment as a vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems,
service and repair technician. (Automotive Technology AS Degree)
9. Demonstrate conceptual reasoning and skills to build models of
common everyday physical systems. (PHY 120)
10. Demonstrate proper MLA documentation. (ENGL 201/H)
11. Construct frequency distributions and various graphs, and interpret
data displayed in tables and graphically. (MATH 130/H)
12. Evaluate the external environmental forces (such as demographic,
economic, legal, socio-cultural, competition and technology) and
their influence on marketing operations. (MRKT 170)

B. Exiting Skills (“Upon exiting the course, students should be able
to”):
1. Discuss the core software products that should be used on
automotive websites.
2. Compare and contrast the differences between on-site and offsite
search engine optimization strategies and how to use research
tools.

3. Demonstrate website design content and merchandising strategies
to develop a strong on-line presence.

4. Create a sustainable on-line monitoring and management process.
5. Analyze campaign strategy and components in Google AdWords.
6. Evaluate popular social media platforms that can be used on an

automotive websites.
7. Apply digital advertising strategies that can be used on social

media platforms like Facebook or Twitter.
8. Evaluate best practices for inventory merchandising and

syndication.
9. Discuss the importance of coordinating offline media strategy with

online marketing.
10. Evaluate automotive market data for content and effectiveness and

make recommendations for improvement.

C. Minimum Required for a “C”:

Completion of all work with an accumulation of at least 70% of all possible
points.

II. Course Content

Lecture Outline:

1. Dealer and General Manager Overview
a. The Ecommerce Business
b. Management Reports
c. Marketing Budget

2. The Foundation of Digital Marketing
. Leadership
a. Structure and Job Descriptions
b. New to Automotive Digital Marketing
c. In-Sourcing and Out-Sourcing
d. Executive Marketing Reports

3. Website Preparation
. Goals and Conversions
a. Website Tools
b. Responsive/Adaptive Website Technology
c. Website Chat
d. Website Traffic
e. Defining Shopper Traffic
f. Search Engine Optimization
g. Traffic is not Free
h. Writing Content for Consumers

i. Video SEO
4. Website Design and Merchandising

. Website Design Checklist
a. Website Merchandising
b. Content Strategies
c. Website Incentives
d. Business Listings and Reviews
e. The Influence of Online Reviews
f. Claiming your Business Listings
g. Policies and Processes
h. Syndicating Reviews
5. Digital Advertising Overview
. Search Engine Marketing (SEM)
a. Vehicle Detail Pages
b. Building Blocks of SEM
c. Tracking
d. Display Advertising
e. Video Marketing
f. Digital Radio
6. Social Media Engagement
. Your influence in the community
a. Facebook, Twitter. Linked In, Google, Pintrest
b. Website Content and Blogs
7. Offline Media
. Choosing an Offline Marketing Partner
a. Tracking
b. Radio and Cable TV
c. Newspaper
d. Direct Mail
8. Lead Management
. Software
a. Identifying Lead Types
b. E-Mail Communication Strategies
c. Phone Leads
d. Database Marketing
III. Course Objectives

The Student Will Be Able To:

0. Discuss the core software products that should be used on automotive
websites.

1. Compare and contrast the differences between on-site and offsite search
engine optimization strategies and how to use research tools.

2. Demonstrate website design content and merchandising strategies to
develop a strong on-line presence.

3. Create a sustainable on-line monitoring and management process.

4. Analyze campaign strategy and components in Google AdWords.
5. Evaluate popular social media platforms that can be used on an

automotive websites.
6. Apply digital advertising strategies that can be used on social media

platforms like Facebook or Twitter.
7. Evaluate best practices for inventory merchandising and syndication.
8. Discuss the importance of coordinating offline media strategy with online

marketing.
9. Evaluate automotive market data for content and effectiveness and make

recommendations for improvement.
IV. Methods of Instruction:

. Demonstration
A. Discussion (classroom)
B. Discussion (group)
C. Lecture
V. Assignments:
0. Read assigned textbook chapters.
1. Read assigned reference material.
2. Search and review periodicals and technical publications.
3. Research appropriate automotive related establishments and/or internet

topics.
4. Perform activity assignments.
5. Demonstration activity assignments in the classroom.
6. Analytical and research essay(s) on assigned topic(s).
VI. Methods of Evaluation:
. Measure understanding of course material through objective exams and

quizzes containing multiple choice, true-false and/or short answer
questions.
A. Assess individual projects for evidence of individual work, organization,
clarity and accuracy.
B. Evaluate individual presentations for evidence of individual work,
organization, clarity and accuracy.
C. Assess short writing assignments for evidence of proficiency in
organization, grammar and accuracy in identifying course content.
D. Appraise ability to research course related content in terms of
thoroughness and relevancy.
E. Measure understanding of homework for accuracy and relevancy through
quizzes, exams and/or short writing assignments.

Other Methods:

A. Assess written assignments from textbook materials for content and
accuracy.

B. Measure student progress by providing periodic objective tests on course
content.

C. Assess achievements of course objectives on midterm and final exam.

D. Attendance & completion of homework will be evaluated as part of the final
grade.

E. Evaluate activity assignments demonstrated in the classroom for accuracy
based on Industry Standards.

F. Evaluate required analytical and research essay(s) for clear demonstration of
thesis, support, conclusion, critical thinking, and analysis, and per MLA Format
Standards.

VII. Texts/Instructional Materials:

Textbooks:

o Brian F. Pasch, Mastering Automotive Digital Marketing , BookBaby,
(ISBN: 9781483591643) (2017)

Manuals:

o Delmar/Cengage Learning, ASE C1: Service Consultant Certification Test
Preparation Manual, 5th Edition, 2012 / ISBN: 978-1-1111-2712-1,
Delmar/Cengage Learning

o Delmar/Cengage Learning, ASE P2: Parts Specialist Certification Test
Preparation Manual, 5th Edition, 2013 / ISBN: 978-1-1111-2714-5,
Delmar/Cengage Learning

o http://gm.acctmanual.com/Misc/gm_acct_manual%20v2-2-1-1.pdf,
General Motors Dealer’s Standard Accounting Manual, 2017, General
Motors

Software:

o Quickbooks Software,
o Reynolds & Reynolds Automotive Software,

Generated on: 2/24/2020 4:58:34 PM

Rio Hondo College

AUTO 430 - Finance and Insurance Regulations for the Automotive Industry

Course Description:
This course provides automotive technology students with a detailed, practical
application of the numerous federal, state, and local agencies and their laws and
regulations pertaining to the operation of an automotive wholesale and retail business.
This course is a practical study of a broad scope of regulatory agencies and regulations
such as the Department of Motor Vehicles (DMV), Internal Revenue Service (IRS),
Franchise Tax Board (FTB), Occupational Safety and Health Administration (OSHA),
Environmental Protection Agency (EPA), air quality managements districts (AQMDs),
National Highway Transportation Safety Administration (NHTSA), Federal Trade
Commission (FTC), fair labor standards, truth in advertising, truth in lending, the
Consumer Leasing Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, and
other related agencies and regulations. Topics include an in-depth study of automotive
business finance, insurance, and new and certified used vehicle departments within an
organization. Emphasis is placed on the services offered in these departments and their
potential for generating profits and improving customer satisfaction. Current automotive
industry practices and relevant case studies are discussed and demonstrated
throughout the course. The overall goal of this course is to have students apply and
demonstrate knowledge and skills that will enable them to advance their employment in
the vehicle sales and service fixed operations management spectrum.

Recommended Items: Title: Bosch Automotive Handbook; Author: Robert
Bosch, GmbH; 9th Edition (2014); Publisher: SAE International (Robert Bosch
GmbH); ISBN: 978-0-7680-8152-7 Title: An Engineer in the Courtroom; Author:
William J. Lux; 1st Edition (1995); Publisher: SAE International; ISBN: 978-1-
5609-1672-7 Title: Lemon Law: The Standard Reference Guide; Author: Norman
F. Taylor, Attorney at Law; 1st Edition (2004); Publisher: Wallace Publishing;
ISBN: 978-0-9760-0580-3 Title: Write It Right: A Guide for Automotive Repair
Dealers; Author: State of California Department of Consumer Affairs; Bureau of
Automotive Repair; (2015); Publisher: State of California Department of
Consumer Affairs; Bureau of Automotive Repair; www.smogcheck.ca.gov Title:
State of California Laws & Regulations Pertaining to Automotive Repair Dealers,
Smog Check Stations and Technicians, and Official Lamp & Brake Adjusting
Stations & Adjusters; Author: State of California Department of Consumer Affairs;
Bureau of Automotive Repair; (2015); Publisher: State of California Department
of Consumer Affairs; Bureau of Automotive Repair; www.smogcheck.ca.gov Title:
Car Law, by Thomas Hudson, 2006 ISBN: 0-95779501-07, Counselor
Library.com, LLC

I. Title V Requirements
A. Entering Skills (“Upon entering the course, students should be able
to…”):

1. Apply and demonstrate personal, shop, equipment, and vehicle
safety practices. (Automotive Technology AS Degree)

2. Compare and contrast the operation of vehicle engines,
transmissions, brakes, suspension, air conditioning, and engine
performance systems, parts, and components. (Automotive
Technology AS Degree)

3. Interpret and describe vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems
design and operation using electronic service information.
(Automotive Technology AS Degree)

4. Apply and demonstrate their knowledge, skills and abilities in
identifying vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems, parts, and
components. (Automotive Technology AS Degree)

5. Interpret and describe the relationship between engines,
transmissions, brakes, suspension, air conditioning, and engine
performance systems and sub-systems, including electronic
management systems. (Automotive Technology AS Degree)

6. Apply and demonstrate their knowledge, skills and abilities in using
appropriate machining practices to service, repair, overhaul and
rebuild vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems. (Automotive
Technology AS Degree)

7. Demonstrate conceptual reasoning and skills to build models of
common everyday physical systems. (PHY 120)

8. Demonstrate proper MLA documentation. (ENGL 201/H)
9. Construct frequency distributions and various graphs, and interpret

data displayed in tables and graphically. (MATH 130/H)
10. Demonstrate skills that will enable them to gain entry-level

employment as a vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems,
service and repair technician. (Automotive Technology AS Degree)
11. Correctly diagnose and accurately repair simple malfunctions within
the vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems spectrum.
(Automotive Technology AS Degree)

B. Exiting Skills (“Upon exiting the course, students should be able
to”):
1. Identify legal and compliance regulations within the Automotive
Finance and Insurance field.
2. Discuss Federal Truth in Lending Act’s role in regulating consumer
credit.

3. Compare and contrast the Federal Consumer Leasing Act to the
Federal Truth in Lending Act.

4. Analyze the requirements to comply with the Federal Equal Credit
Opportunity Act.

5. Discuss the purpose of the Fair Credit Reporting Act.
6. Identify who is subject to the Used Car Rule.
7. Compare and contrast the “Holder” rule and the Credit Practices

rule.
8. Differentiate whether an advertisement is deceptive or not

necessary involves some subjective analysis.
9. Explain the effect of warranty and when and why it is required.
10. Evaluate specific rules for odometer disclosures and related

requirements and prohibitions.
11.
C. Minimum Required for a “C”:

Completion of all work with an accumulation of at least 70% of all possible
points.

II. Course Content

Lecture Outline:

1. Introduction to Finance and Insurance Compliance
a. Class Action Law Suits
b. Federal Trade Commission Enforcement
c. Consumer Financial Protection
d. State Attorney General
e. Federal and State Legislation

2. Truth-In-Lending Act and Regulation Z
. Twenty four things a car dealer needs to know about the Federal
Truth-In-Lending Act

3. Consumer Leasing Act & Regulation M
. Twenty three things a car dealer needs to know about the Federal
Consumer Leasing Act

4. Equal Credit Opportunity Act & Regulation B
. Twenty three things a dealer should know about the ECOA

5. Fair Credit Reporting Act
. Sixteen things a car dealer needs to know about the Fair Credit
Reporting Act

6. Federal Trade Commission/Used Car Rules
. Nineteen things a car dealer should know about the Federal Used
Car Rules

7. Federal trade Commission Credit Rules
. “Holder Rule”
a. Credit Practices rules and guidelines

8. Federal Advertising Rules and Regulations
. Seventeen things a car dealer needs to know about Federal
Advertising Rules and guidelines

9. The Magnuson-Moss Warranty Act
. Why was it enacted?
a. What is a warranty?
b. Express/Implied Warranties
c. Consumer
d. Full and Limited Warranties

10. Odometer Act
. What is the Federal Odometer Act?
a. Regulations
b. Disclosure Statements
c. Recordkeeping Requirements
d. Legal Requirements

III. Course Objectives

The Student Will Be Able To:

0. Identify legal and compliance regulations within the Automotive Finance
and Insurance field.

1. Discuss Federal Truth in Lending Act’s role in regulating consumer credit.
2. Compare and contrast the Federal Consumer Leasing Act to the Federal

Truth in Lending Act.
3. Analyze the requirements to comply with the Federal Equal Credit

Opportunity Act.
4. Discuss the purpose of the Fair Credit Reporting Act.
5. Identify who is subject to the Used Car Rule.
6. Compare and contrast the “Holder” rule and the Credit Practices rule.
7. Differentiate whether an advertisement is deceptive or not necessary

involves some subjective analysis.
8. Explain the effect of warranty and when and why it is required.
9. Evaluate specific rules for odometer disclosures and related requirements

and prohibitions.
IV. Methods of Instruction:

. Demonstration
A. Discussion (classroom)
B. Discussion (group)
C. Lecture
V. Assignments:
0. Read assigned textbook chapters.
1. Read assigned reference material.
2. Search and review periodicals and technical publications.
3. Research appropriate automotive related establishments and/or internet

topics.
4. Perform activity assignments.

5. Demonstration activity assignments in the classroom.
6. Analytical essay(s) on assigned topic(s).
VI. Methods of Evaluation:
. Measure understanding of course material through objective exams and

quizzes containing multiple choice, true-false and/or short answer
questions.
A. Assess individual projects for evidence of individual work, organization,
clarity and accuracy.
B. Evaluate individual presentations for evidence of individual work,
organization, clarity and accuracy.
C. Assess short writing assignments for evidence of proficiency in
organization, grammar and accuracy in identifying course content.
D. Appraise ability to research course related content in terms of
thoroughness and relevancy.
E. Measure understanding of homework for accuracy and relevancy through
quizzes, exams and/or short writing assignments.
VII. Texts/Instructional Materials:

Textbooks:

o Thomas B, Hudson, Michael A. Benoit, Ralph J. ROhner, CARLAW F&I
Legal Desk Book, The Answer Book for Finance and Insurance
Professionals, Counselor Library.com, LLC , (ISBN: 978-0-9979244-2-8)
(2018)

Manuals:

o General Motors Dealer’s Standard Accounting Manual and Handbook,
2018, General Motors

o Delmar/Cengage Learning, ASE C1: Service Consultant Certification Test
Preparation Manual, 5th Edition, 2012 / ISBN: 978-1-1111-2712-1,
Delmar/Cengage Learning

o Delmar/Cengage Learning, ASE P2: Parts Specialist Certification Test
Preparation Manual, 5th Edition, 2013 / ISBN: 978-1-1111-2714-5,
Delmar/Cengage Learning

Software:

o Quickbooks Software,
o Reynolds & Reynolds Automotive Software,

Generated on: 2/25/2020 8:51:34 AM

Rio Hondo College

AUTO 450 - Variable and Fixed Operations of the Automotive Industry

Course Description:
This course provides automotive technology students with a detailed, practical
application of successful automotive business models of new and used vehicle
operations, as well as the operations of service and parts. Topics include an in-depth
study of facilities and shop utilization, work scheduling, sales promotions, using
advertising media, inventory control, repair order generation and control, selecting and
motivating employees, and directing sales, parts, and service staff. Emphasis is placed
on maximizing and balancing inventory turnaround, wholesale practices, trade-in
appraising, vehicle reconditioning, the role that auctions play, the important relationship
between the parts and service departments, technician productivity and efficiency,
wholesale and retail parts sales, stock and non-stock parts inventory and ordering
practices, and part phase-in/phase-out criteria. Current automotive industry practices
and relevant case studies are discussed and demonstrated throughout the course. The
overall goal of this course is to have students apply and demonstrate knowledge and
skills that will enable them to advance their employment in the vehicle sales and service
fixed operations management spectrum

Recommended Items: Title: Bosch Automotive Handbook; Author: Robert
Bosch, GmbH; 9th Edition (2014); Publisher: SAE International (Robert Bosch
GmbH); ISBN: 978-0-7680-8152-7 Title: An Engineer in the Courtroom; Author:
William J. Lux; 1st Edition (1995); Publisher: SAE International; ISBN: 978-1-
5609-1672-7 Title: Lemon Law: The Standard Reference Guide; Author: Norman
F. Taylor, Attorney at Law; 1st Edition (2004); Publisher: Wallace Publishing;
ISBN: 978-0-9760-0580-3 Title: Write It Right: A Guide for Automotive Repair
Dealers; Author: State of California Department of Consumer Affairs; Bureau of
Automotive Repair; (2015); Publisher: State of California Department of
Consumer Affairs; Bureau of Automotive Repair; www.smogcheck.ca.gov Title:
State of California Laws & Regulations Pertaining to Automotive Repair Dealers,
Smog Check Stations and Technicians, and Official Lamp & Brake Adjusting
Stations & Adjusters; Author: State of California Department of Consumer Affairs;
Bureau of Automotive Repair; (2015); Publisher: State of California Department
of Consumer Affairs; Bureau of Automotive Repair; www.smogcheck.ca.gov Title:
Car Law, by Thomas Hudson, 2006 ISBN: 0-95779501-07, Counselor
Library.com, LLC

I. Title V Requirements
A. Entering Skills (“Upon entering the course, students should be able
to…”):
1. Apply and demonstrate personal, shop, equipment, and vehicle
safety practices. (Automotive Technology AS Degree)
2. Compare and contrast the operation of vehicle engines,
transmissions, brakes, suspension, air conditioning, and engine

performance systems, parts, and components. (Automotive
Technology AS Degree)
3. Apply and demonstrate their knowledge, skills and abilities in
identifying vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems, parts, and
components. (Automotive Technology AS Degree)
4. Interpret and describe vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems
design and operation using electronic service information.
(Automotive Technology AS Degree)
5. Interpret and describe the relationship between engines,
transmissions, brakes, suspension, air conditioning, and engine
performance systems and sub-systems, including electronic
management systems. (Automotive Technology AS Degree)
6. Apply and demonstrate their knowledge, skills and abilities in using
appropriate machining practices to service, repair, overhaul and
rebuild vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems. (Automotive
Technology AS Degree)
7. Correctly diagnose and accurately repair simple malfunctions within
the vehicle engines, transmissions, brakes, suspension, air
conditioning, and engine performance systems spectrum.
(Automotive Technology AS Degree)
8. Demonstrate skills that will enable them to gain entry-level
employment as a vehicle engines, transmissions, brakes,
suspension, air conditioning, and engine performance systems,
service and repair technician. (Automotive Technology AS Degree)
9. Demonstrate conceptual reasoning and skills to build models of
common everyday physical systems. (PHY 120)
10. Demonstrate proper MLA documentation. (ENGL 201/H)
11. Construct frequency distributions and various graphs, and interpret
data displayed in tables and graphically. (MATH 130/H)

B. Exiting Skills (“Upon exiting the course, students should be able
to”):
1. Analyze management practices that will provide positive results in
an automotive setting.
2. Create an advertising plan utilizing direct mail, newspaper ads,
point of sale materials, brochures and the internet.
3. Explain production management and its impact on financial
statements.
4. Apply tactics to impact and influence customer buying decisions.
5. Discuss why marketing is important and how it effects profit.

6. Develop a service maintenance (menu) that meets the manufacture
and/or dealer recommendations for vehicle maintenance.

7. Identify customer buying decisions and differentiate the relationship
between the customer and the sales staff.

8. Recognize the differences between the customer and how it effects
sales and service.

9. Analyze skills needed to be successful in the automotive service
business.

10. Compare and contrast how consistency can lead to predictability
that forms positive and productive habits on service personnel.

C. Minimum Required for a “C”:

Completion of all work with an accumulation of at least 70% of all possible
points.

II. Course Content

Lecture Outline:

1. Developing the Business Case

a. Labor output

b. Productivity percentage

c. Overall effective labor rate

d. Departmental Expenses

e. Gross profit labor sales

f. Parts gross profit

2. Managing Production

a. Setting production

b. Managing production

3. The Argument for Extended Hours

a. Break-Even volume

b. Hours of operation
c. The work week
d. Create additional capacity
e. Scheduling
4. The case for Saturday or Sunday service
a. The arguments
b. Customers
c. Expenses for weekends
5. Quick Service/Express Service
a. Express Service
b. Competitive pricing
c. Labor rates
d. Value added service
e. Marketing and advertising
6. Technician Mentoring
a. Developing a plan
b. Guidelines
7. Labor Gross Profit Percentages
a. Pricing for the parts department
b. Multi-level parts pricing
c. Repair source parts
d. Dealer only source parts
8. Testing the Parts and Service Business

a. Testing customers
b. Testing employees
c. Testing business
d. Production
9. Service Marketing and Merchandising
a. Selling
b. Promoting
c. Analysis
d. Planning
e. Implementation
f. Measurement
10. We are in the selling business
a. Personnel
b. Sales
c. Production
d. Advertising
e. Marketing
f. Customer retention
g. Forecasting
h. Coaching
III. Course Objectives
The Student Will Be Able To:
1. Analyze management practices that will provide positive results in an

automotive setting.

2. Create an advertising plan utilizing direct mail, newspaper ads, point of
sale materials, brochures and the internet.

3. Explain production management and its impact on financial statements.
4. Apply tactics to impact and influence customer buying decisions.
5. Discuss why marketing is important and how it effects profit.
6. Develop a service maintenance (menu) that meets the manufacture and/or

dealer recommendations for vehicle maintenance.
7. Identify customer buying decisions and differentiate the relationship

between the customer and the sales staff.
8. Recognize the differences between the customer and how it effects sales

and service.
9. Analyze skills needed to be successful in the automotive service business.
10. Compare and contrast how consistency can lead to predictability that

forms positive and productive habits on service personnel.
IV. Methods of Instruction:

. Demonstration
A. Discussion (classroom)
B. Discussion (group)
C. Lecture
V. Assignments:
0. Read assigned textbook chapters.
1. Read assigned reference material.
2. Search and review periodicals and technical publications.
3. Research appropriate automotive related establishments and/or internet

topics.
4. Perform activity assignments.
5. Demonstration activity assignments in the classroom.
6. Analytical and research essay(s) on assigned topic(s).
VI. Methods of Evaluation:
. Measure understanding of course material through objective exams and

quizzes containing multiple choice, true-false and/or short answer
questions.
A. Assess individual projects for evidence of individual work, organization,
clarity and accuracy.
B. Evaluate individual presentations for evidence of individual work,
organization, clarity and accuracy.
C. Assess short writing assignments for evidence of proficiency in
organization, grammar and accuracy in identifying course content.
D. Appraise ability to research course related content in terms of
thoroughness and relevancy.
E. Measure understanding of homework for accuracy and relevancy through
quizzes, exams and/or short writing assignments.
VII. Texts/Instructional Materials:

Textbooks:

o David Linton, Turbocharging Your Parts and Service Departments, On
Course LLC, (ISBN: 13:9781481004497 ) (2012) Newest version.

Manuals:

o General Motors Dealer’s Standard Accounting Manual and Handbook,
2017, General Motors

o Delmar/Cengage Learning, ASE C1: Service Consultant Certification Test
Preparation Manual, 5th Edition, 2012 / ISBN: 978-1-1111-2712-1,
Delmar/Cengage Learning

o Delmar/Cengage Learning, ASE P2: Parts Specialist Certification Test
Preparation Manual, 5th Edition, 2013 / ISBN: 978-1-1111-2714-5,
Delmar/Cengage Learning

Software:

o Quickbooks Software,
o Reynolds & Reynolds Automotive Software,

Generated on: 2/25/2020 9:48:37 AM