HOLT Conversations - Issue V - 2019

conversationsCONVERSATIONSJULY/AUGUST2016
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES

N E W S F O R H O LT ® E M P L OY E E S A N D T H E I R FA M I L I E S

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Why do high performing organizations
like HOLT use employee engagement
surveys? One simple reason: "None of
us are as smart as all of us."
For over 25 years, our company has used
various surveys to gather the voice of receiving more leadershipwmaesrseaghinog useW, aha6t ,i1s t0h0e AscqtiuonarPelafno? ot wash
employees. We now have over three years aLbeoaudtercsohstipcocnutlrtoulrteh. aMnioxuerdrVawaciltuhkels,eBsasasnedd 1lWi2ste,. 0Hhae0vree0mareosrbqeriuaecfatrivervietiieewsfstehoaefnstesvpoearcfael oktoefyfice
of data in our current Values Based frequent communications, epmaplcoeye,eswe’racetioenxstcepist:ed to serve one
Leadership (VBL) d"eRxepecgirseriesostnteasdbwdlyii,tfhfwicoeuudlrtiydvnrae'ltucdoeosnoU.caiflgi.noStgohd.soejMombfeoaaf sntye1sWsa.cfeteAutaygsrreimsrreaoeaxnrcnwkiietmtedidpbnaotyhrngtaiamtdnJcpterfinfooftcveSiuietnwsegswfotarrHireantllhdOoastfs,hLuseT.
Employee "I have worked for

Engagement Caterpillar and other communicating how we uesmed tpheloyeesjocinaemd useasttohegneewthDeirrectoor omf Saafektye
Survey. This allows Cat dealers and can information from lSaesntiyoeratVrh'isceesuPrroveespyid,e"ennt ingoanudragErnsovwuiricnongcmseaefsnetstya,lteCiaunmltc,uwrleiul.lHdcoei,nnatingndue
us to look for say HOLT handles shared J.K. Baxter,
statistical trends, diversity better than
make critical any of my previous
adjustments, and
employers."

initiate changes based on the most eMams aapcthleoiaynmeeeStfoaeleecdso.bm"aWcmkeuanhniadcvaektgteerheetapcheoetemhvveeamerlmuyiroteteneopdedf lopyrtipnoeircoofelopurcesdruitstnpoogooinelcintnkhstgeuu/yseraiirmnfeesgppdterromoovchrpeelesmeos’yeersesn,eeteso,nahrhpwaeavanesech, innoging
common feedback. We believe this is vital
to keeping in alignment with our Vision,
Values, and Mission. uyoputrosduagtgeeosntiothnes.c"hangesfinoflruesncoedmbye tecooauarmcchuilntbgu,rueaniodlfdpreeicenor-ggtnoi-zpeinexegregsrarofceutpiysstehsat.
"We personally read every comment from "I rSeaullybcman'tistatyed bcyonRsisotesnetlmy daemroynsCtraatelvsaiflelboehaviors.
the survey," stated Peter J. Holt, Executive Your Local the decisions I am They will also address specific safety
Vice President/General Manager. "Some Management Team concerned with concerns voiced in the survey, such as
employees said their opinions don't (LMT) and aren't in alignment reducing security risks at the Irving store.
Enterprise with our values

matter and nobody looks at the results. Operations Council – I'm certain 2. EOC sponsors are committed to
The reality is we care very much what (EOC) sponsor will somebody thinks meeting twice annually with their
employees think." Corinna Holt Richter, partner with you and they align."
(continued back page)

INSIDE P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
THIS ISSUE P12 Customer Experience P13-15 Service Awards

Left: Putting the final touches on the new
Georgetown location just before opening
November 4

Issue V 2019 Wishing You and Yours a Safe and
Happy Holiday Season!
INSIDE THIS ISSUE

P2 Safety News
P3 Owners’ Message
P4 Values in Action
P5 Features
P6-9 Local News
P10 Wellness
P11 HOLT Babies

CONVERSATIONS Safety News Issue V 2019

onversationsJULY/AUGUST2016 THC at significant levels presents as
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES OUR COMMITMENT TO A SMOKE, marijuana in our drug screening process and,
absent exceptional circumstances, a positive
Happens When 1,259 People Speak? We Listen! post-accident or reasonable suspicion drug
test will result in termination of employment.
Results of the 2016 VBL Employee Engagement Survey ALCOHOL, AND DRUG-FREE
WORKPLACE So stay safe. Treat yourself well, and be a
ng Executive Vice President/Chief your co-workers to "I'm glad that we smart consumer. If you have questions or
ming organizations Administrative Officer, added, "This review your store's are coming concerns about drug or alcohol use, please
loyee engagement survey lets us know what is working, what results, celebrate together as a contact your Human Resources Business
e reason: "None of isn't, and what needs to be changed. It is successes, and Partner or take advantage of our confidential
l of us." important for us to listen to the voice of discuss solutions for company related Employee Assistance Program by calling
everyone on our team." areas of to the importance 800.678.2212, or logging into
A major topic of feedback was opportunity. of safety – but we www.mylifevalues.com using login:
are not there yet." Holtcat1 and password: eap.

r company has used communication. Employees reported Congratulations!
ather the voice of receiving more leadership messaging What is the Action Plan? Zero Incidents for
have over three years about cost control than our Values Based By Jeff Stewart,
nt Values Based Leadership culture. Mixed with less We have more activities than space to Director of Safety November
frequent communication, employees list. Here are brief reviews of several key
"I have worked for expressed difficulty reconciling some action steps: Our company’s most sincere desire
Caterpillar and other decisions with our values. 1. As marked by improving trends, is to provide a safe and healthy work
Cat dealers and can "Regrettably, we didn't do a good job of safety is an important focus for all of us. environment for all employees. No
say HOLT handles communicating how we used the We are excited that Jeff Stewart has goal is more important than returning
diversity better than joined us as the new Director of Safety our team members home safely each
any of my previous information from last year's survey," evening, in the same condition they
shared J.K. Baxter, Senior Vice President and Environmental Culture. He, and arrived at work that morning. To that
Machine Sales. "We have recommitted our growing safety team, will continue end, 2019 has been very successful,
employers." as a team to communicate the value of to focus on key improvement areas, & Environmental Culture but until now HOLT CAT employees
d on the most employee feedback and keep everyone including ensuring employees have have never been able to celebrate an
We believe this is vital up to date on the changes influenced by proper tooling/safe processes, enhancing injury free month.
ent with our Vision, our culture of peer-to-peer safety
. your suggestions." During the month of November, the
"I really can't say coaching, and recognizing groups that HOLT CAT team worked 626,000
the decisions I am consistently demonstrate safe behaviors. hours WITHOUT an OSHA recordable
concerned with They will also address specific safety injury! We are so very excited to
aren't in alignment concerns voiced in the survey, such as recognize this accomplishment and
with our values reducing security risks at the Irving store. sincerely thank you for your desire
2. EOC sponsors are committed to to “Model A Safety First Culture”
– I'm certain meeting twice annually with their and a commitment to help the HOLT
very comment from Your Local somebody thinks • Are five times more likely to file a organization achieve our goal of an
ter J. Holt, Executive Management Team incident-free workplace.
ral Manager. "Some (LMT) and
opinions don't Enterprise December is a very busy month. We
ooks at the results. Operations Council ask that everyone keeps their focus
(EOC) sponsor will on achieving another zero recordable
Did you know that HOLT maintains a smoke,everymuchwhat month so that we can be healthy and
rinna Holt Richter, partner with you and they align." present to celebrate the holidays.
(continued back page) worker’s compensation claim. We are confident that our team can
alcohol and drug-free workplace as part ofP2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback accomplish our safety goals!

P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News At HOLT, we maintain drug and alcohol

our long-standing and strong commitmentP12 Customer Experience P13-15 Service Awards

to employee safety and health? This is safety standards to reduce the threat of injury

where safety intersects with wellness. We to our employees and positively support the

are committed to maintaining a safe work reputation of our Company, consistent with

environment and providing resources that our Vision to provide mutually beneficial

enable individuals to optimize personal outcomes for all stakeholders.

health and wellbeing on the job. One of the most widely discussed topics

Drugs and alcohol can lead to serious in this area is the recent surge of hemp-

consequences in the workplace. According to derived products like cannabidiol (CBD)
the National Clearinghouse for Alcohol and oils and supplements. A 2018 federal farm
Drug Information, alcohol and drug users:
bill effectively legalized CBD with less than

• Are far less productive; 0.3% tetrahydrocannabinol, or THC, the
chemical responsible for most of marijuana’s
• Use three times as many sick days; psychological effects. This action created
a wave of available options for individuals
• Are more likely to injure themselves or who believe in the potential health or healing
someone else; and

benefits of CBD.

DO YOU HAVE A GREAT Unfortunately, the CBD market is
STORY IDEA FOR highly unregulated. Inconsistencies in
CONVERSATIONS? manufacturing these products make it
impossible for a consumer to know exactly
Send story suggestions to what they are using. When CBD oil is
[email protected] extracted from marijuana flowers, THC
is also present. And because purity of
Editorial Board: these products varies greatly, a user may
Michelle Allen unintentionally ingest THC at levels higher
Alexandrea Trujillo than reported on the product label. Which
Denise Herrera-Wieters means - Buyer Beware - anyone using CBD
products should understand the potential
Writer: Shelley Galbraith risks of inaccurately measured THC content.
Design: Wall Media Designs The simple fact of the matter is that if you are
taking any product that has been extracted
© 2019 HOLT CAT from cannabis, there is a possibility that you
may fail a drug test.

2

Owners’ MessageIssue V 2019 CONVERSATIONS

6102 TSUGUA/YLUJ
snoitasrevnoCommentary: Time for San Antonio to address workforce challengesSEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN

This commentary by Peter J Holt originally appeared When people read the word “workforce,” !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
in the San Antonio Express News, November 9, they often think of abstract data points and
2019. statistics, which are meaningful. But it’s Early Matters, a nonproyefvriutS tonermgegaagnnEizeeayotlpimoEnLBVth61a02teht fo stluseR
important to remember that those data points
San Antonio is a wonderful place to live, reflect real people, and the statistics represent feihC/tnediserP eciV evitucexE
raise a family and start or grow a business. their aspirations for themselves and their sihT" ,dedda ,reciffO evitartsinimdA
Our great quality of life, strong sense of families. is seeking to increase access to high-quality,otsrekrow-ocruoy gni
community and rich history and culture are ew taht dalg m'I" s'erots ruoy weiver
among the reasons our population is expected In order to build our economy, in order to gnimoc era etarbelec ,stluser tahw ,gnikrow si tahw wonk su stel yevrus
to grow by more than 1 million residents over build the prosperous, inclusive future we
the next two decades. a sa rehtegotdna ,sesseccus snoitazinagro gnimr
detaler ynapmocrof snoitulos ssucsid tnemegagne eeyolp
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full-day preschool and put children on theecnatropmiehtotfo saera
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path to educational success during their first".teyerehttonera
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gnigassem pihsredael erom gniviecer
eight years of life. desaB seulaV ruo naht lortnoc tsoc tuoba fo eciov eht rehtag
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The United Way of San Antonio and Bexar,sdnertgnivorpmiybdekramsA .1
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sah trawetS ffeJ taht deticxe era eW
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enable students to graduate from highotdettimmocerasrosnopsCOE .2 .stluser eht ta skool
rieht htiw yllaunna eciwt gniteem tahw hcum yrev er
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However, the latest data niatrec m'I – licnuoC snoitarepO
from the U.S. Census Bureau skniht ydobemos lliw rosnops )COE(
highlights some major dna uoy htiw rentrap
".ngila yeht

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necessary career training to succeed.sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

challenges to this optimistic Still another example is SA Works
vision of San Antonio — and its efforts to increase capacity
challenges the public and in vocational trades and STEM
private sectors must address fields. This summer, SA Works was
candidly, positively and in successful in placing 400 student
the spirit of community that interns from area high schools. The
distinguishes our city. challenge was that over 1,400 students

Here are some of the key Pre-K 4 SA is one example of workforce development. Photo: Julysa Sosa. applied for placement among the 53
challenges laid out by the San Antonio employers who offered
census. San Antonio has the internships. In a city our size? The
highest big-city poverty rate number of employers should be five

in the nation, with 20 percent living below desire for San Antonio, we have to invest in times that many.
the poverty line. We’ve made some progress our people. Programs like Pre-K 4 SA, Alamo
in educational attainment, but rates are still Promise and SA Works are making these Other examples include Project Quest, Alamo
below state and national averages with less needed investments in human capital at every Academies and CAST Schools, along with
than 25 percent of residents with a bachelor’s stage of the educational process. The San many others.
degree or higher. San Antonio remains one Antonio Economic Development Foundation
of the most economically segregated cities in and SA Works — our community’s primary I love San Antonio, am grateful to raise my
the country as well. workforce development agency — have put a family here and humbled to be in a position
renewed focus on talent development that has to help shape our region’s future. As the CEO
On top of the census data, we can layer some made San Antonio a model for the integration of a family business that is committed to our
local research. Because we begin with a of economic and workforce development community, I want to ensure we continue
lower level of educational attainment than programs. to create quality jobs that give San Antonio
most of our peer cities, San Antonio faces a residents the opportunity to succeed. But
major obstacle in filling the talent pipeline for But there is much more that must be done, to do so, we need to drown out the noise
desirable jobs. which will require the business community that blames a failing education system, a
government that is not doing enough, lazy

“We know that our population is projected and private-sector organizations to enhance youth and out-of-touch leaders.

to grow by 1 million by the year 2040,” their efforts and cooperation with our public Take action now and join a board, give
says SA2020’s Talent Pipeline Task Force sector partners. Said another way, the to one of the many worthy public/private
Report, “and industry needs continue to grow business community needs to step up. organizations and create internship programs
disproportionately to the skill attainment of at your place of business. We can either
our workforce.” That means if we are going What are some successful examples of continue the blame game or step up with our
to continue to attract targeted businesses with the private sector partnering with public collective support by investing in building
high-paying jobs to San Antonio, we must do agencies? Here are a few that I’m familiar our future workforce. How will you choose?
a better job at workforce development. with.

3

CONVERSATIONS Values in Action Issue V 2019

onversationsJULY/AUGUST2016 Zack Briscoe and Patti Robertson at Republic Tim Kuhn, Regional Parts Manager-San
Telematics Helps Foil Thieves Services. Zach and Patti contacted Jake Antonio, adds, “Awesome work Larry and
Giebel, Service Manager-Tyler, to say that Clayton! I know it probably was not a huge
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES Ginny does a fantastic job and is obviously job by your standards, but it made their jobs
on top of her business. They appreciated so much easier by you responding so quickly.
HappensAWhceuns1,t2o59mPeeorplereSpceeakn?tWlye Lcistaelnl!ed to inform David her communication and the work she does Job well done to both of you!”
Results of the 2016 VBL Employee Engagement Survey for them. Jake says, “Ginny, thank you so
Burgess, Retail Account Manager-San much for what you do and how you represent Helping is What We Do
Executive Vice President/Chief your co-workers to HOLT in Tyler. We all appreciate your work
Administrative Officer, added, "This review your store's "I'm glad that we ethic and caring attitude you have for our Jim Voytko, General Manager of Florida
ng Antonio, that his machine, truck, and trailersurveyletsusknowwhatisworking,what results, celebrate customers.” Energy Services recently wrote about the
are coming help he received from Anthony Lenzer, PSD
Quick Work at the Doseum Technical Service Technician-Irving.
successes, and together as a
discuss solutions for company related Sara Pfeifer, Vice President of Development Jim writes, “Our company, Florida Energy
areas of to the importance of the Doseum children’s museum in San Services, is a quarry and construction drilling
opportunity. of safety – but we Antonio sent a note to both Peter J. Holt and and blasting contractor in South Florida. We
ming organizations are not there yet." Corinna Holt Richter recently. are currently building a new drill and I was
loyee engagement “Just a quick shout out to Larry Aikins, researching Cat C12 engines on the Internet.
Shop Supervisor 3-San Antonio, and Clayton
was stolen from his equipment yard. Davidereason:"Noneof Wertz, Technical Service Technican 3-San “I found an industrial unit that looks to be
Antonio, our HOLT Heroes (my name for a complete engine, with hydraulic pumps,
l of us." awesome people)! and tanks built into a single unit. Looking at
r company has used The HOLT CAT skid steer in Little Town the pictures from a dealer in Ohio, I noticed
at The DoSeum had a stripped bolt on the a HOLT CAT sticker on one of the units for
called Shawn Rolfe, Sales Coordinator-atherthevoiceof actuator. Our exhibits team reached out sale. I called HOLT, and Anthony looked
isn't, and what needs to be changed. It is What is the Action Plan? to Larry to see if we needed to bring it to at the unit online for me, and provided all
important for us to listen to the voice of you to be fixed or if there was an easy in- the data on the engine. Knowing everything
everyone on our team." house fix. Larry and Clayton took care of about it before we buy it will save us
A major topic of feedback was it immediately! I overheard our exhibits countless hours and time in the process.
communication. Employees reported team bragging about the incredible customer
receiving more leadership messaging service HOLT CAT provided, so, hence the “Our company sincerely appreciates
about cost control than our Values Based email to you. Anthony’s willingness to help out a non-
Leadership culture. Mixed with less It’s obvious the servant leadership, work customer. Excellent customer service is
frequent communication, employees ethic, and kindness is a family trait that basically gone by the wayside. Thank you
have over three years transcends throughout the company! High and Anthony for all the help he has and
five to you and our HOLT Heroes!” hopefully will provide to us.”
Irving, an eSolutions team member, for help.ntValuesBased
expressed difficulty reconciling some We have more activities than space to Field Service Star
decisions with our values. list. Here are brief reviews of several key
"Regrettably, we didn't do a good job of action steps: Timothy Leihsing, PSSR-San Antonio, met
communicating how we used the with customer Scott Hartmann of National
"I have worked for Gypsum, who praised Trevor Mann,
Caterpillar and other Field Service Tech 5-San Antonio, for his
Cat dealers and can professional and timely manner. After the first
say HOLT handles day, Trevor called every day with an update.
The machine was repaired, and the customer
Using the machine’s telematics, Shawn wasdiversitybetterthan was very happy with our service.
information from last year's survey," 1. As marked by improving trends,
shared J.K. Baxter, Senior Vice President safety is an important focus for all of us. Tim says, “Please let Trevor know it is easy
Machine Sales. "We have recommitted We are excited that Jeff Stewart has to sell field service with field techs such as
joined us as the new Director of Safety this who are out there taking good care of our
and Environmental Culture. He, and customers.” Great job Trevor.
our growing safety team, will continue
to focus on key improvement areas,
any of my previous

able to get the machine’s location. Withinemployers."
d on the most
We believe this is vital

minutes, she relayed the location of the stolenentwithourVision,
as a team to communicate the value of including ensuring employees have
employee feedback and keep everyone proper tooling/safe processes, enhancing
up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions."
very comment from Your Local
Management Team
machine to David, who passed it on to theterJ.Holt,Executive(LMT) and
Enterprise
ral Manager. "Some

customer. During the next hour or so, Shawnopinionsdon't
"I really can't say coaching, and recognizing groups that
the decisions I am consistently demonstrate safe behaviors.
concerned with They will also address specific safety
aren't in alignment concerns voiced in the survey, such as
with our values reducing security risks at the Irving store.

ooks at the results. Operations Council – I'm certain 2. EOC sponsors are committed to
(EOC) sponsor will somebody thinks meeting twice annually with their
e very much what
(continued back page)
provided real-time updates on the changesrinnaHoltRichter, partnerwithyouand theyalign."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

in location ensuring the most accurateP12 Customer Experience P13-15 Service Awards

information was passed to the customer.

Eventually the police located the machine,

and the customer was relieved and happy.

The dedication and commitment to
excellence demonstrated in the strongest
terms a very caring attitude. Shawn’s
commitment exemplifies HOLT’s core
values, and for that we are thankful!

Impossible PM

The San Antonio service team recently pulled
off an impossible task for customer Ranger
Excavating. Ranger called about 10:30 am
requesting a preventative maintenance (PM)
6 level service on their 390D, which included
all filters and fluids--estimated to be around
250 gallons. Ranger also requested that
the service be completed by the end of the
business day, almost an impossible task.

HOLT’s two resident field service techs
at Ranger were currently disassembling
a machine for transport. With the team’s
collaboration and commitment, we were
able to successfully pull off this huge same
day service PM request with the help of
Luis Perez, Lube Technician 3. Nathan
Lehmann, PSSR, says, “I am very impressed
and appreciative of the commitment to the
customer and HOLT’s core values. Because
of this we were able to complete something
that seemed impossible. Thank you all.”

Excellent Customer Service

Ginny Ledyard, Service Coordinator
2-Tyler, received praise from from customers

4

Issue V 2019 Features CONVERSATIONS

Great Success with David Eubanks snoitasrevno6102TSUGUA/YLUJ
Career Fairs in 2019 Facilities Lead Tech
HOLT Manufacturing Tale of Two
7 Months of Service SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN

Don Hardwick !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
Regional Service
Here we have a tale of two; not so diyfevfreuSrtenenmetgafgrnoE emeyolpmmEeLBVo6r102 eht fo stluseR
Manager
43 Years of Service ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE
s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
tahw ,gnikrow si tahw wonk su stel yevrus
etarbelec ,stluser
you. Look below and search for clues. Can you tell whoseewtahtdalgm'I" gni
gnimoc era

2019 saw great success with HOLT’s a sa rehtegot dna ,sesseccus si tI .degnahc eb ot sdeen tahw dna ,t'nsi snoitazinagro gnimr
onsite career fairs. Below is a rof snoitulos ssucsid fo eciov eht ot netsil ot su rof tnatropmi tnemegagne eeyolp
summary of offers of employment tale is whose? Answers on page 7.detalerynapmoc fo enoN" :nosaer el
accepted at our career fairs this year. ecnatropmi eht ot fo saera ".maet ruo no enoyreve
.ytinutroppo saw kcabdeef fo cipot rojam A ".su fo lla
ew tub – ytefas fo

".tey ereht ton era

detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
gnigassem pihsredael erom gniviecer fo eciov eht rehtag
desaB seulaV ruo naht lortnoc tsoc tuoba
1) What is your favorite current or all-time song??nalPnoitcAehtsitahW sraey eerht revo evah
ot ecaps naht seitivitca erom evah eW desaB seulaV tne
a) No Tears in Heaven by Eric ClaptonyeklarevesfosweiverfeirberaereH.tsil ssel htiw dexiM .erutluc pihsredaeL
:spets noitca seeyolpme ,noitacinummoc tneuqerf rof dekrow evah I"
,sdnert gnivorpmi yb dekram sA .1 emos gnilicnocer ytluciffid desserpxe rehto dna rallipretaC
b) Faithfully by Journey .su fo lla rof sucof tnatropmi na si ytefas nac dna srelaed taC
.seulav ruo htiw snoisiced seldnah TLOH yas
sah trawetS ffeJ taht deticxe era eW fo boj doog a od t'ndid ew ,ylbattergeR" naht retteb ytisrevid
eht desu ew woh gnitacinummoc
ytefaS fo rotceriD wen eht sa su denioj ",yevrus s'raey tsal morf noitamrofni suoiverp ym fo yna
dna ,eH .erutluC latnemnorivnE dna
2) What’s an item on your bucket list?eunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB .K.J derahs
,saera tnemevorpmi yek no sucof ot dettimmocer evah eW" .selaS enihcaM ".sreyolpme
January Kilgore - 7 evah seeyolpme gnirusne gnidulcni fo eulav eht etacinummoc ot maet a sa
February DFW - 8 enoyreve peek dna kcabdeef eeyolpme tsom eht no des
March San Antonio - 6 a) Ride the Pacific Coast Highwaygnicnahne,sessecorpefas/gnilootreporp yb decneulfni segnahc eht no etad ot pu lativ si siht eveileb eW
August Austin - 7 ytefas reep-ot-reep fo erutluc ruo ".snoitseggus ruoy ,noisiV ruo htiw tne
DFW - 9 taht spuorg gnizingocer dna ,gnihcaoc yas t'nac yllaer I"
September Georgetown - 19 .sroivaheb efas etartsnomed yltnetsisnoc .n
San Antonio - 8 b) Get my pilot’s license ytefas cificeps sserdda osla lliw yehT ma I snoisiced eht lacoL ruoY morf tnemmoc yreve
evitucexE ,tloH .J rete
sa hcus ,yevrus eht ni deciov snrecnoc htiw denrecnoc maeT tnemeganaM emoS" .reganaM lare
dna )TML(
.erots gnivrI eht ta sksir ytiruces gnicuder tnemngila ni t'nera t'nod snoinipo ri

seulav ruo htiw esirpretnE

3) What is something that you think everyone should dootdettimmocerasrosnopsCOE .2 .stluser eht ta skool
rieht htiw yllaunna eciwt gniteem tahw hcum yrev er
)egap kcab deunitnoc( ,rethciR tloH anniro
niatrec m'I – licnuoC snoitarepO
skniht ydobemos lliw rosnops )COE(
dna uoy htiw rentrap
".ngila yeht

at least once in their life? kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P

a) Give something to someone who is in need sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

b) Ride a motorcycle to the top of Pikes Peak

Thank you for all that you do to 4) What is your favorite movie?
promote HOLT as an employer of a) Home Alone
choice! b) Gladiator

5) What’s the last book you read/what are you currently
reading?

a) The Shack by William P Young
b) 5 Presidents by Clint Hill

Please send all 6) What’s a fun fact about you?
holiday photos to a) I’ve been with my wife for 30 years.
b) I have a really big laugh that most people recognize.
conversations@ holtcat.com
“The As B.D. Holt often said...
by Friday,
January 10, 2020 to be best is yet to come.”
included in the next issue!

2020 Holiday Schedule CBaoenndtCghraFaenutufnwiylrdaohsituniticogpfhnienMsaitrdntsaaodontphRWanpigaestIeoNcaprhr-eshaSemnrtlaaoaAnIcsCicoAlleAhaontMhannnitneelvtiloHzesetp,hntnrO!asFiigsoLgaie,nTiets:fiaoosdnnnruuucswefmi@falioenlbhfnMeboCirnaalotaggrcnkn!atevdhtet.eicpnrosaIgsamrsaStiuoguernpaspIpV?ohrtin

Wed. January 1 New Year’s Day
Mon. May 25 Memorial Day
Fri. July 3 Independence Day
Mon. September 7 Labor Day
Thu. November 26 Thanksgiving
Fri. November 27 Floating Holiday
Fri. December 25 Christmas

5

CONVERSATIONS Local News Issue V 2019

JULY/AUGUST 2016 United Way Chili Cookoff

onverWsaatcioonsNEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES Waco’s 14th annual cook and bake
off for the United Way was a great
Happens When 1,259 People Speak? We Listen! success. Winners were as follows:
Results of the 2016 VBL Employee Engagement Survey Chili - first place, Jeromy Ficke,
Parts Warehouse Supervisor; second
ng Executive Vice President/Chief your co-workers to "I'm glad that we place, Rachel Moody, Service
Administrative Officer, added, "This review your store's are coming Coordinator 2; and third place, Mike
ming organizations survey lets us know what is working, what results, celebrate together as a Haddix, Shop Supervisor 4. Beans
loyee engagement isn't, and what needs to be changed. It is successes, and - first place, Brandon Guerra,
e reason: "None of important for us to listen to the voice of discuss solutions for company related Parts Manager 5; second place,
l of us." everyone on our team." areas of to the importance Holly Ragan, Sales Coordinator
r company has used opportunity. of safety – but we 1; and third place, Amber Grady,
ather the voice of A major topic of feedback was are not there yet." DOFI. Dessert - first place, Trent
have over three years communication. Employees reported Hennigan, Shop Parts Coordinator;
nt Values Based receiving more leadership messaging What is the Action Plan? second place Melissa Light, Rental
about cost control than our Values Based We have more activities than space to Operations Manager; and third place
"I have worked for Leadership culture. Mixed with less list. Here are brief reviews of several key Brandon Guerra. Spooky Dessert -
Caterpillar and other frequent communication, employees action steps: first place, Trent Hennigan; second
Cat dealers and can expressed difficulty reconciling some 1. As marked by improving trends, place, Melissa Light; and third
say HOLT handles decisions with our values. safety is an important focus for all of us. place, Rachel Moody.
diversity better than We are excited that Jeff Stewart has
any of my previous "Regrettably, we didn't do a good job of joined us as the new Director of Safety
communicating how we used the and Environmental Culture. He, and
employers." information from last year's survey," our growing safety team, will continue
shared J.K. Baxter, Senior Vice President to focus on key improvement areas,
d on the most Machine Sales. "We have recommitted including ensuring employees have
We believe this is vital as a team to communicate the value of proper tooling/safe processes, enhancing
ent with our Vision, employee feedback and keep everyone our culture of peer-to-peer safety
up to date on the changes influenced by coaching, and recognizing groups that
. your suggestions." consistently demonstrate safe behaviors.
very comment from "I really can't say They will also address specific safety
ter J. Holt, Executive Your Local concerns voiced in the survey, such as
ral Manager. "Some the decisions I am reducing security risks at the Irving store.
opinions don't 2. EOC sponsors are committed to
ooks at the results. Management Team concerned with meeting twice annually with their
e very much what (LMT) and
rinna Holt Richter, aren't in alignment (continued back page)

Enterprise with our values

Operations Council – I'm certain
(EOC) sponsor will somebody thinks
partner with you and they align."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
P12 Customer Experience P13-15 Service Awards

Pictured: Toni Brown, Parts Clerk/Cashier; James Yoder, Shop Service Technician 4; Anthony
Mynar, Shop Service Technician 6; and Nick Straten, Shop Service Technician 3; with Madison
Fraser and Stephanie Mabry of the United Way of McClennan County. Submitted by Melissa Light

Corpus Christi

Quilts Stitched with Love

The Purple Door helps those affected by domestic
violence and sexual assault transition to a safe
environment. We learned that this organization
has many children and mothers at the shelter
over the holidays, and Diane Thomas, Credit &
Collections Representative 2, felt compelled to
do something! Diane went to work collecting
fabric and supplies to make quilts for the
children. Each quilt took 3 hours to make. By
December 1st, Diane had assembled 18 handmade
quilts! The United Way arranged a surprise
delivery to the Purple Door. Diane, along with
Alvin Thomas, Parts Manager, delivered the
quilts December 3 to Stephanie Jordan, Michele
Cabrera, and Amy Hendrix of the United Way.
Everyone at The Purple Door was surprised and
very thankful for the beautiful gifts. We know the
women and children will find comfort and love
in a time of need this holiday season. Submitted by
Alvin Thomas

6

Issue V 2019 Local News CONVERSATIONS

Eagle Pass snoitasrevno6102TSUGUA/YLUJ
SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
Warehouse Team Helps Food Pantry
!netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
In September, the Eagle Pass Warehouse Team volunteered at the Maverick yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR
County/South Texas Food Pantry. The Pantry provides food to citizens over
the age of 60 and to citizens in need of a meal. The food bank opens at 6 ew taht dalg m'I" ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE
am and serves about 200 people a day, regardless of weather conditions. gnimoc era s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
The HOLT team assisted the food bank by loading food items into a sa rehtegot etarbelec ,stluser tahw ,gnikrow si tahw wonk su stel yevrus gni
vehicles and helping organize the facility. We also dna ,sesseccus si tI .degnahc eb ot sdeen tahw dna ,t'nsi snoitazinagro gnimr
donated work gloves, a lighting device, traffic detaler ynapmoc fo eciov eht ot netsil ot su rof tnatropmi tnemegagne eeyolp
cones, and a heavy duty water house. Rosa De ecnatropmi eht ot rof snoitulos ssucsid fo enoN" :nosaer el
Hoyos, Director of the facility, expressed her thanks ew tub – ytefas fo fo saera ".maet ruo no enoyreve
for the help, the donations and for HOLT’s generosity. ".tey ereht ton era saw kcabdeef fo cipot rojam A ".su fo lla
Submitted by Marco Rueda .ytinutroppo

Pictured right: Julio Morales, Parts Counter Sales 1, detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
Rene Rodriguez, Cesar Bernal. ?nalP noitcA eht si tahW gnigassem pihsredael erom gniviecer fo eciov eht rehtag
desaB seulaV ruo naht lortnoc tsoc tuoba sraey eerht revo evah
Blanket Drive ot ecaps naht seitivitca erom evah eW ssel htiw dexiM .erutluc pihsredaeL desaB seulaV tne
yek lareves fo sweiver feirb era ereH .tsil seeyolpme ,noitacinummoc tneuqerf
Record lows in the 30s and the 40s in early November pushed many of rof dekrow evah I"
Corpus Christi’s homeless population to overflowing shelters. Shelters ran :spets noitca emos gnilicnocer ytluciffid desserpxe rehto dna rallipretaC
out of blankets, and HOLT Corpus Christi stepped up to help. The store ran ,sdnert gnivorpmi yb dekram sA .1 .seulav ruo htiw snoisiced nac dna srelaed taC
a blanket drive for the Salvation Army and collected 5 pillows, 23 blankets, .su fo lla rof sucof tnatropmi na si ytefas seldnah TLOH yas
over a dozen jackets for men and children. Submitted by Diane Thomas sah trawetS ffeJ taht deticxe era eW fo boj doog a od t'ndid ew ,ylbattergeR" naht retteb ytisrevid
ytefaS fo rotceriD wen eht sa su denioj eht desu ew woh gnitacinummoc
",yevrus s'raey tsal morf noitamrofni suoiverp ym fo yna
dna ,eH .erutluC latnemnorivnE dna
eunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB .K.J derahs
".sreyolpme

,saera tnemevorpmi yek no sucof ot dettimmocer evah eW" .selaS enihcaM tsom eht no des
evah seeyolpme gnirusne gnidulcni fo eulav eht etacinummoc ot maet a sa lativ si siht eveileb eW
gnicnahne ,sessecorp efas/gniloot reporp enoyreve peek dna kcabdeef eeyolpme ,noisiV ruo htiw tne
yb decneulfni segnahc eht no etad ot pu .n
ytefas reep-ot-reep fo erutluc ruo ".snoitseggus ruoy morf tnemmoc yreve
taht spuorg gnizingocer dna ,gnihcaoclacoL ruoY evitucexE ,tloH .J rete
.sroivaheb efas etartsnomed yltnetsisnocyas t'nac yllaer I" emoS" .reganaM lare
ma I snoisiced eht maeT tnemeganaM
Above: Marco Rueda, Parts Manager 1;ytefas cificeps sserdda osla lliw yehThtiw denrecnocdna )TML( t'nod snoinipo ri
sa hcus ,yevrus eht ni deciov snrecnoctnemngila ni t'neraesirpretnE
seulav ruo htiw
Rosa De Hoyos, Margie Tovar; Carmen.erotsgnivrIehttasksirytirucesgnicuder
ot dettimmoc era srosnops COE .2 niatrec m'I – licnuoC snoitarepO .stluser eht ta skool
Garcia; Rene Rodriguez, Parts Counterriehthtiwyllaunnaeciwtgniteem
)egap kcab deunitnoc(
skniht ydobemos lliw rosnops )COE( tahw hcum yrev er
".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro

Sales 1; Jorge Rodriguez-Parts CounterkcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

Sales 1; Yolanda Hinojosa; and Cesar

Bernal, Parts Counter Sales 2.

San Antonio

Pictured above: Captain Patrick Gesner, Salvation Army; Diane MS Riders Raise Money
Thomas, Credit & Collections Representative 2; Alvin Thomas, Parts
Manager; Alvin & Diane’s daughter Madeleine; and Laura Gesner, Rachel Mota, Customer Service Coordinator-Austin,
Salvation Army. and Michael Sigmon, Branch Service Manager, Texas
First Rentals, raised $3,000 riding in the MS 150 Valero
Ride to the River in San Antonio October 5-6. The ride
benefits the National MS Society. Submitted by Rachel
Mota

Answers to Tale of Two on Page 5: 1. (a) No Tears in Heaven (Don) (b) Faithfully (David); 2. (a) Ride (Don) (b) Pilot license (David); 3. (a) Give to someone
in need (David) (b) Ride motorcycle (Don); 4. (a) Home Alone (Don) (b) Gladiator (David); 5. (a) The Shack (David) (b) 5 Presidents (Don); 6. (a) 30 years
with wife (David) (b) big laugh (Don)

7

CONVERSATIONS Local News Issue V 2019

JULY/AUGUST 2016

onverIsravtiinognsNEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES

Happens When 1,259 People Speak? We Listen!
Results of the 2016 VBL Employee Engagement Survey

ng Executive Vice President/Chief your co-workers to "I'm glad that we
Administrative Officer, added, "This review your store's are coming
ming organizations survey lets us know what is working, what results, celebrate together as a
loyee engagement isn't, and what needs to be changed. It is successes, and
e reason: "None of important for us to listen to the voice of discuss solutions for company related
l of us." everyone on our team." areas of to the importance
r company has used opportunity. of safety – but we
ather the voice of A major topic of feedback was are not there yet."
have over three years communication. Employees reported
nt Values Based receiving more leadership messaging What is the Action Plan?
about cost control than our Values Based We have more activities than space to
"I have worked for Leadership culture. Mixed with less list. Here are brief reviews of several key
Caterpillar and other frequent communication, employees action steps:
Cat dealers and can expressed difficulty reconciling some 1. As marked by improving trends,
say HOLT handles decisions with our values. safety is an important focus for all of us.
diversity better than We are excited that Jeff Stewart has
any of my previous "Regrettably, we didn't do a good job of joined us as the new Director of Safety
communicating how we used the and Environmental Culture. He, and
employers." information from last year's survey," our growing safety team, will continue
shared J.K. Baxter, Senior Vice President to focus on key improvement areas,
d on the most Machine Sales. "We have recommitted including ensuring employees have
We believe this is vital as a team to communicate the value of proper tooling/safe processes, enhancing
ent with our Vision, employee feedback and keep everyone our culture of peer-to-peer safety
up to date on the changes influenced by coaching, and recognizing groups that
. your suggestions." consistently demonstrate safe behaviors.
very comment from "I really can't say They will also address specific safety
ter J. Holt, Executive Your Local concerns voiced in the survey, such as
ral Manager. "Some the decisions I am reducing security risks at the Irving store.
opinions don't 2. EOC sponsors are committed to
ooks at the results. Management Team concerned with meeting twice annually with their
e very much what (LMT) and
rinna Holt Richter, aren't in alignment (continued back page)

Enterprise with our values

Operations Council – I'm certain
(EOC) sponsor will somebody thinks
partner with you and they align."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

Tight Squeeze at Texas Motor SpeedwayP12CustomerExperience P13-15ServiceAwards

Two dozers were too wide for the very narrow entrance tunnel to the infield at the Texas
Motor Speedway recently. The tractors were slightly over 12 feet 2 inches wide, 2 inches
wider than the tunnel. Sara Heckman, Sales Coordinator-Irving, and Christopher
Standridge, Transport Dispatch Coordinator-San Antonio, stayed in close contact during
the process to develop a solution. They secured the service technicians, cleared the HOLT
hauler to stay late, got the machines reconfigured, through the tunnel, and onto the track.

Submitted by Michael McMahon

Irving employees volunteered to work at a local preschool, Mi Escuelita, a non-profit helping Spanish-speaking children transition to English-
language kindergarten. The best is yet to come. In the back row, left to right are Sherry McGee, Engineering Manager; Nick Davis, Project
Manager; Chris Cox, Sales Representative; Heather Lundy, PSD Sales Administration Manager; Gordon Murray, PSD Packaging Manager;
and Anthony Wilson, Sales Representative. Submitted by Sherry McGee

8

Issue V 2019 Local News CONVERSATIONS

snoitasrevno6102TSUGUA/YLUJ
SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN

!netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR

ew taht dalg m'I" ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE
gnimoc era s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
a sa rehtegot etarbelec ,stluser tahw ,gnikrow si tahw wonk su stel yevrus gni
dna ,sesseccus si tI .degnahc eb ot sdeen tahw dna ,t'nsi snoitazinagro gnimr
detaler ynapmoc fo eciov eht ot netsil ot su rof tnatropmi tnemegagne eeyolp
ecnatropmi eht ot rof snoitulos ssucsid fo enoN" :nosaer el
ew tub – ytefas fo fo saera ".maet ruo no enoyreve
".tey ereht ton era saw kcabdeef fo cipot rojam A ".su fo lla
.ytinutroppo

?nalP noitcA eht si tahW detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
gnigassem pihsredael erom gniviecer fo eciov eht rehtag
desaB seulaV ruo naht lortnoc tsoc tuoba
ot ecaps naht seitivitca erom evah eW ssel htiw dexiM .erutluc pihsredaeL sraey eerht revo evah
yek lareves fo sweiver feirb era ereH .tsil seeyolpme ,noitacinummoc tneuqerf desaB seulaV tne

:spets noitca emos gnilicnocer ytluciffid desserpxe rof dekrow evah I"
,sdnert gnivorpmi yb dekram sA .1 .seulav ruo htiw snoisiced rehto dna rallipretaC
.su fo lla rof sucof tnatropmi na si ytefas nac dna srelaed taC
sah trawetS ffeJ taht deticxe era eW fo boj doog a od t'ndid ew ,ylbattergeR" seldnah TLOH yas
ytefaS fo rotceriD wen eht sa su denioj eht desu ew woh gnitacinummoc naht retteb ytisrevid
dna ,eH .erutluC latnemnorivnE dna suoiverp ym fo yna
",yevrus s'raey tsal morf noitamrofni
eunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB .K.J derahs
".sreyolpme

,saera tnemevorpmi yek no sucof ot dettimmocer evah eW" .selaS enihcaM tsom eht no des
evah seeyolpme gnirusne gnidulcni fo eulav eht etacinummoc ot maet a sa lativ si siht eveileb eW
gnicnahne ,sessecorp efas/gniloot reporp enoyreve peek dna kcabdeef eeyolpme ,noisiV ruo htiw tne
yb decneulfni segnahc eht no etad ot pu
ytefas reep-ot-reep fo erutluc ruo ".snoitseggus ruoy .n
taht spuorg gnizingocer dna ,gnihcaoc yas t'nac yllaer I" morf tnemmoc yreve
.sroivaheb efas etartsnomed yltnetsisnoc lacoL ruoY evitucexE ,tloH .J rete
ma I snoisiced eht emoS" .reganaM lare
ytefas cificeps sserdda osla lliw yehT
sa hcus ,yevrus eht ni deciov snrecnoc htiw denrecnoc maeT tnemeganaM t'nod snoinipo ri
.erots gnivrI eht ta sksir ytiruces gnicuder dna )TML(
tnemngila ni t'nera

seulav ruo htiw esirpretnE

ot dettimmoc era srosnops COE .2 niatrec m'I – licnuoC snoitarepO .stluser eht ta skool
rieht htiw yllaunna eciwt gniteem skniht ydobemos lliw rosnops )COE(
tahw hcum yrev er
)egap kcab deunitnoc( ".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro

Jeff Painter has been promoted to Regional Cat SupportkcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P

Manager, Waco. Jeff first came to HOLT in July 2002 as asdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

Shop Supervisor and was then promoted to Service Manager in

Spooky Winners Longview, where he stayed until 2012. In 2019, Jeff returned to

HOLT as the Cat Support Manager in Waco.

Winners of the Irving Halloween decorating contest, the Finance Mark Lindsey accepted the positon of Parts Warehouse
Department and their winning wall: Joseph Whitacre, Credit & Manager in San Antonio. Mark has been employed by HOLT
Collections Representative; Donna Johnson, Credit Administration CAT since 1999 and has held several jobs, including his most
Lead; David Balovich, Credit & Collections Manager 2; Shannon recent as Exchange & Reman/Used Parts Manager in San
Warner, Credit & Collections Rep 1; John Burke, Credit & Antonio.
Collections Rep 3; Michael Eberhart, Online Portal Billing
Administrator; Kasey Davis, Credit Administration Rep; Cecelia Craig Johnson is the new Service Manager for Georgetown.
Junell, Online Portal Administrator; (not pictured) April Wright, Craig has been with HOLT for 38 years, first in Longview as a
Credit Administration Rep. Submitted by Abigail Johnson Field Service Technician and a resident Field Service Tech at
Luminant’s Winfield North Mine. In 2008 he was named Field
Service Supervisor and became Service Manager in 2013.

Additionally, Greg Brown is the new Parts Manager in
Georgetown. Greg first joined HOLT in 1978 as a delivery
driver for the Austin location. He has been the Pflugerville Parts
Manager since 2006.

David Reynolds is the new Northern Regional Manager for
Cat Support. David’s responsibilities include Irving, Little Elm,
Kilgore, and Longview.

Kasey Davis, Credit Administration Representative, along with Donna Chris Simon is now Fort Worth Regional Sales Manager. Chris
Johnson, Credit Administrative Lead, and April Wright, Credit began his career with HOLT 13 years ago in Financial Marketing
Administration Representative, built an “I AM HOLT – 30 Days of where he served the financing needs of HOLT machine
Thanks” bulletin board. For 30 days in November, Irving employees customers. While working in this position full time, Chris went
had the opportunity to post their gratitude and thankfulness. Kasey back to school to earn an MBA from the University of Texas at
brought the idea to the Irving LMT and once approved the board was Arlington. In 2013, he was a Governmental Sales Rep in Irving.
up. We are truly thankful for your dedication and efforts. Submitted by
Clinton Petty has accepted the position of Power Systems
Denise Wieters Service Manager for Irving and Cleburne. Clinton joined HOLT
in November 1998 as a Power Systems Field Service Technician
in San Antonio. During his career, Clinton has held positions as
Project Manager, Technical Communicator, PSD CSA Manager,
AES Engineer and most recently as Product Support Sales Rep.
(PSSR) supporting the AES initiative.

9

CONVERSATIONS Wellness Issue V 2019

onversationsJULY/AUGUST2016
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES

Happens When 1,259 People Speak? We Listen! DO YOU KNOW WHERE YOU
Results of the 2016 VBL Employee Engagement Survey

ng Executive Vice President/Chief your co-workers to "I'm glad that we STAND FINANCIALLY?
ming organizations Administrative Officer, added, "This review your store's are coming
loyee engagement survey lets us know what is working, what results, celebrate together as a
e reason: "None of isn't, and what needs to be changed. It is successes, and
l of us." important for us to listen to the voice of discuss solutions for company related
everyone on our team." areas of to the importance
A major topic of feedback was opportunity. of safety – but we
are not there yet."

r company has used communication. Employees reported
ather the voice of receiving more leadership messaging What is the Action Plan?
have over three years about cost control than our Values Based
nt Values Based Leadership culture. Mixed with less We have more activities than space to By Cindy Stein,
frequent communication, employees list. Here are brief reviews of several key
expressed difficulty reconciling some action steps:
"I have worked for decisions with our values.
Caterpillar and other "Regrettably, we didn't do a good job of 1. As marked by improving trends, Director of Total Wellness
Cat dealers and can communicating how we used the safety is an important focus for all of us.
say HOLT handles We are excited that Jeff Stewart has
diversity better than joined us as the new Director of Safety
any of my previous information from last year's survey,"
and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
employers."

d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
as a team to communicate the value of including ensuring employees have
We believe this is vital employee feedback and keep everyone proper tooling/safe processes, enhancing
ent with our Vision, up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
"I really can't say consistently demonstrate safe behaviors.
the decisions I am They will also address specific safety
concerned with concerns voiced in the survey, such as
aren't in alignment reducing security risks at the Irving store.
with our values
very comment from
ter J. Holt, Executive
ral Manager. "Some

Financial wellness is the peace of mindopinionsdon't
Your Local 2. EOC sponsors are committed to
Management Team meeting twice annually with their
(LMT) and
Enterprise (continued back page)
ooks at the results.
e very much what

you feel when you’ve balanced saving andrinnaHoltRichter,
Operations Council – I'm certain
(EOC) sponsor will somebody thinks
partner with you and
they align."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback

spending…planning for the unexpected andP5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

P12 Customer Experience P13-15 Service Awards

for tomorrow. How do you achieve it?

Introducing HOLT Financial Wellness
in partnership with Prudential. This is a
new benefit which will begin in 2020. The
program provides you access to information
on key financial topics such as managing day-
to-day expenses, savings and investments,
and help protecting for the future. You can
enjoy interactive tools include the self-
assessment tool, budgeting tool, and life
insurance needs estimator; with webinars;
in-person workshops; a personal financial
planner; educational articles; and engaging
videos. This benefit is here to help you
achieve your financial wellness goals. Be on
the lookout for more information in order to
register and be a part of the program.

Take Advantage of Health Advocacy Solutions

HOLT wants you to get the most out of your medical coverage - that’s why Health Advocacy Solutions from BCBSTX is
here to help you do just that.

• Need help resolving billing or claims issues?
• Need replacement ID cards?
• Looking for a doctor that’s right for you?
• Concerned with a diagnosis or treatment plan and not sure where to go for care?
• What to know the cost before you go?

All of these are important questions the Health Advocacy Solutions team can help you answer. The Advocacy team
includes highly qualified nurses, social workers, customer service representatives, and benefits experts to provide you
with the right information to make informed health care decisions.

To contact Health Advocacy Solutions, call 877-208-5313. This program is available to all HOLT medical plan participants
at no cost.

10

Issue V 2019 HOLT Babies CONVERSATIONS

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sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

David Willette, CEP Technical/Parts Coordinator-San
Antonio, and his wife welcomed Adaline Elizabeth on
November 24.

Grandmother Lucy Titzman, Executive Assistant,
Finance-San Antonio, proudly introduces Mabel
Rose, born on August 19 to Joshua and Kisha
Titzman.

Gena Brown, Operations Specialist-Texas First
Rentals, and her husband Kevin welcomed
granddaughter Madelyn LeeAnn on
August 1.

11

CONVERSATIONS Issue V 2019

onversationsJULY/AUGUST2016

NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES

Happens When 1,259 People Speak? We Listen!
Results of the 2016 VBL Employee Engagement Survey

ng Executive Vice President/Chief your co-workers to "I'm glad that we
Administrative Officer, added, "This review your store's are coming
ming organizations survey lets us know what is working, what results, celebrate together as a
loyee engagement isn't, and what needs to be changed. It is successes, and
e reason: "None of important for us to listen to the voice of discuss solutions for company related
l of us." everyone on our team." areas of to the importance
r company has used opportunity. of safety – but we
ather the voice of A major topic of feedback was are not there yet."
have over three years communication. Employees reported
nt Values Based receiving more leadership messaging What is the Action Plan?
about cost control than our Values Based We have more activities than space to
"I have worked for Leadership culture. Mixed with less list. Here are brief reviews of several key
Caterpillar and other frequent communication, employees action steps:
Cat dealers and can expressed difficulty reconciling some 1. As marked by improving trends,
say HOLT handles decisions with our values. safety is an important focus for all of us.
diversity better than We are excited that Jeff Stewart has
any of my previous "Regrettably, we didn't do a good job of joined us as the new Director of Safety
communicating how we used the and Environmental Culture. He, and
employers." information from last year's survey," our growing safety team, will continue
shared J.K. Baxter, Senior Vice President to focus on key improvement areas,
d on the most Machine Sales. "We have recommitted including ensuring employees have
We believe this is vital as a team to communicate the value of proper tooling/safe processes, enhancing
ent with our Vision, employee feedback and keep everyone our culture of peer-to-peer safety
up to date on the changes influenced by coaching, and recognizing groups that
. your suggestions." consistently demonstrate safe behaviors.
very comment from "I really can't say They will also address specific safety
ter J. Holt, Executive Your Local concerns voiced in the survey, such as
ral Manager. "Some the decisions I am reducing security risks at the Irving store.
opinions don't 2. EOC sponsors are committed to
ooks at the results. Management Team concerned with meeting twice annually with their
e very much what (LMT) and
rinna Holt Richter, aren't in alignment (continued back page)

Enterprise with our values

Operations Council – I'm certain
(EOC) sponsor will somebody thinks
partner with you and they align."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
P12 Customer Experience P13-15 Service Awards

Austin United Way Raffle Winners

Fall Day of Caring Top to bottom at left: Travis Klug, Machine Delivery & Demo
Coordinator, Tim Hufford, Parts Counter Sales, and Henry
On September 20, HOLT helped out Chapa, Parts Counter Sales, display their winning raffle prizes.
with the Austin United Way Fall Day The raffle alone raised $816 for the United Way in Austin.
of Caring, a community-wide service Submitted by Rachel Mota
day helping partner organizations and
non-profits. Volunteers from across 12
Austin came together, including
Rosa Guzman, Credit & Collections
Representative; Liz Chapa, Rental
Coordinator; Aaron Banda, Parts
Counter Sales; Anissa Sullivan,
Service Coordinator; Rosalee
Martinez-Young, DOFI; Nic Pate,
Parts Warehouse Clerk; and Grady
Trainor, Shop Service Technician, at
Open Door Preschool East. Submitted by
Rosemary Calvillo