HOLT Conversations - Issue IV - 2019

conversationsCONVERSATIONSJULY/AUGUST2016
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES

N E W S F O R H O LT ® E M P L OY E E S A N D T H E I R FA M I L I E S

What Happens When 1,259 People Speak? We Listen!

ThThaenReksulYtsoofutheH2O01L6TVBLfoEmrpaloyeSe uEncgacgeemsenstfSuurlvey
Annual Giving Campaign!ByDanNorris,

Director of Training
Executive Vice President/Chief your co-workers to
Administrative Officer, added, "This review your store's "I'm glad that we
survey lets us know what is working, what results, celebrate are coming

AkTihnnandnunkaelsysUoaunuslWniuiksHrdtheaveyrHeOedydeOasof?sLLWhfOsTiomTgnuharaesrtpeesytsieeammrmsfGhopaprplleemllioolrlvyieofnpeauigesyensooe."enndrgg:gea"aNunCsgieo.zsmnaaYteerimonoeontfaspucarhiAiiegsmvnoemnp'rtou,yaarojortnnardenttwoofnphoiaroctuuonrsfettefeoedaeysilsmidnsttobt.or"eanoubncektnreocwhegtcahadsneeogvr-eoadwibc.neIytodoisfrpakrseoasdosrurpiivsescpcsacu.oisetsrdsoistsufneisnosng,liutagytn.iyodanosu“fohrr anntaoceoofrdtemtsiohanggpef-oeeaitttumhnhythyep–pberorrberae”utolsaaytaentwretct.dee"soatnhdose
WaOclnGpmgeeWYonmfoeeoooufecaednmipeupgmaaryecuartldplhcrtibloraiocioebooaefveygotfstonmfireeieseintsr$sotoenirmstys1onessor.ce.Vetmcit"TmsuSaEELoevFVthi.nnunhoWtiommdfuaEhfosemnhr6wibaiaeiaaemrcajrkrdosttttgnnlevpupetkivaesiupdiooeuoaatoaassmul,selerpehweleemoictPwogtuitvtnloeyrrapuciesretocmyteoeycrvsacg.y,srolsriiaeoemriiekneaclTnhhseeasrinueaieinesoeykeeohlta2utenighnisfeilsy,dfpdtnd5aoec.y"rrsdfdniosrtnrlmiyensvWosuaaeusisnen(eyti.vsadtl,nleMsrgeVanrwselaouoieawlbyaywelltedatdeclebBl/snsiaesoyrrin–aGusepnsodgcftdLsedntswsb,ohirk,ondaceiro)msPr!aw,losioe.danomy,erigsWielornurcrenereahnalateEenr.eroodovettCoaomnbeadvhCcreofnyavVs"paclotiauebroraaefIsknJvemtepMiynwraye.dotrmeelyhentsecoyorrHrlledcanHeltiiuoitrpasamvptueoehovhmihfmyinhtoOeeatovtsselTameopnemeylmsrlltaerLnhaulweothos,obvgvymtfmBTrr,feytocuhuohyeesodehEaipahharteghrahroeeraxitoirntkrxfrsenymecaes.nnneVsasweedenearneiennv".tdditsas"cdlfSsioi'itoodhfyutfrooushufcpoyttrulrvs2oaeiutalheaftdosuoamutiiratsiosnenetsvmcnr,erab.dUynercers0l,mwhsaaod0f.nsreoum0yTii(YO"MaLcfaieE(dcueysrMklnrRhELertrboomxsonpeen,oelopcfaeeMaaophoOemmkcaua0qotuoeptergncgiuderrouudretsiCrrtrmmhalT.erra0tvemeiowdasseepsdLoieg)ric)rauttynnuustnJs0r,oeanaiomsteaeg.!ohenntigamttpsKcsdsnegeinticbiiaeSoomptccwed.eofcdsloloannaaseBynomicnilotCttes,tefcnatiuiifhdorfwosnoomortxtiTelh.rbocrntnmtguoeoeu"ueuelamws.nuWeahdrlcrm.nlcEa"crt,imtekoilhiylhdSdime.ulcaviTTsfaeppamWyTwlaaeaenMarsannhonntpnnrnnrettoor'lwihhhtasiauilgcdiceocyaoooroohavxtdsdo"eeetuasrhebeeeunrIwyecekioesalosntseeaypufou–nrrmcdeVe,.eiunrircnedtias'setehneenVIehtm'eaUlUsitrciehwsel'spmlbcdgcmhifelgcosoiadnleierlteorsioeirnywoeuuilsenttaupdcesieasunneimPtcrhgsoclaeveeovysyplphlraaedrivirdnoddneasavgsiaiitmolntseleaosrhmgeaycnwlolteettt'srjltoBumytriIiselinmeuo,yihimitnheennhsnostdtoeadaeeee,bahketu"ssgmneesedUaeaddensyiobyeainpnodetnrfdmeynntftlclnWWdetdiefereboisaneetastaafctamWWc1jcaWpTo2ilrosdemedionvoeaeosoocn..sruugcohyydifrceottennaadeednrrfeoire.hileuEAhopsrcrosctuityeHrahgcltneEcyihaOceeuonipsiloddsruriaoiWnwrunrietttnseiiododmiCcvlvnenssruwrgrstntvhegiwnieetonegulssasfiocogaseoelstuxsor,taisrnmebawrdppvmanuelnaoceealetyrkmrvooiscsnolyiuiningnheonysietko:mucascdinwteomsrdicgdusbeeeseifhrepeudesemncpd/aiyraqmpaeotraetfgbsdrnArfinoayotedanneereeiriydeonghcuroimncfsiefotdrctntuigtetneorayneoniiargsrairoaetbmsuepwt-vpgkevlseninakirttadewtartviJnernChsoendpoustratmoDaleofesiangiiaieal-rnfeaucfvezycmcod,otsttpoitnpwftorslsieeedrsepscysetnwoevtluPiSmsme,nsurictohueseisgamcerhawtianvcrlcoyecerlstmevetlpifaafeitgshtefgofisofnweefIsfonoln.,einrhueohriisralyeerettettbHcodavsecrfrc,htstg?mnoeeaeanirevuegnee,sphostaneherfuhahtteadnpuvpl,nahaieytgidSraualtfhsrsbdcicavlamateartnvao.saaahirenosnesenttlitaifncfos,lyh,oUoeodkntliIrfauucsgeunroatrreusateuyeesstuggydue..n.,nhraslag.rddilitalethtesssevi,oedtesh.e
Last year, HempOloyLeeTs thrinaki."sCeodrinn$a1H.o4lt Rmichitlelr,ionp,aratnnerdwith you andshelttheeyra,ligan."nd emergency care to meet(continued back page)

wCdchocoooavoammselsulrapnmprr4aetayu0rcfnt,ononyyLrigeetwodniraeenoieIrTszdNgslH.els.vIawYWSdeSirtIIoeiaSeDbttwSushhUymrE,EeattcahahpponekePPPaande251Ucc2tHSTerIaeoaCnflirueoesubsvftitoeylootruifttemnPTrttc3ewdfeigrooaGoorE.Wemmt|xntThpAithneoimaeirrlseisKeyryeBnnusaT,mcofehenwiwionxnaPiCgr1tohats3iroc-terii1nohcu5snKaheSrneaodrnwvdicePPe6At-w1e0rTcdtiaTaomJrLro.edeooesPcmmxegma4lgaaeMNmoecsrteonhdawshutrssteiIenneaotPrtir1fe,titna0retuheyyfHts,leteoOo,icnhrLrugaTarcoaPiBrneetaucnrdibfsarcdiouoesnrtasnuiot|lPanGodr1gnon1grveoGEdaentarauieethlescetdrurnetiopisn|rcretinT,.sugohetoWrdNmroefweiewbvebmc.saueocAFkuntmiorntoesrimn,ttHyshi,tOaamatcnL,erdTwons.tes

Issue IV 2019 Justin Norris, Shop Service Technician 1-Irving; Dan Macdonald, Lead Technician-Irving; Bailey
Harcrow, Shop Service Technician 3-Irving; and Tyler Seymour, Shop Service Technician 2-Irving
INSIDE THIS ISSUE at a United Way event in Irving.

P2 Safety News
P3-5 Features
P6-7 Local News
P8-9 Wellness
P10 Customer Experience
P11-12 Enterprise News
P13 Personnel | HOLT Babies
P14-15 Service Awards

CONVERSATIONS Safety News Issue IV 2019

onversationsJULY/AUGUST2016 Hours of Service compliance.
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES Over the last few months, HOLT has
operated a pilot program by installing these
Happens When 1,259 People Speak? We Listen! FLEET SAFETY SOLUTIONS TO devices in pool vehicles and the results
Results of the 2016 VBL Employee Engagement Survey suggest that our drivers consistently operate
within the thresholds of industry standards,
ng Executive Vice President/Chief your co-workers to "I'm glad that we SAVE LIVES with some identified, unique opportunities
ming organizations Administrative Officer, added, "This review your store's are coming for improvement. As we formally roll-out
loyee engagement survey lets us know what is working, what results, celebrate together as a this program, we plan to address these
e reason: "None of isn't, and what needs to be changed. It is successes, and opportunities with coaching, and making
l of us." important for us to listen to the voice of discuss solutions for company related the drivers aware of the potential dangers
everyone on our team." areas of to the importance associated with risky driving behaviors. We
A major topic of feedback was opportunity. of safety – but we will also identify trends and adjust driver
are not there yet." safety materials to focus on target areas. We
want to provide our drivers with every tool
r company has used communication. Employees reported What is the Action Plan? possible to influence good decisions behind
ather the voice of receiving more leadership messaging We have more activities than space to the wheel of our vehicles.
have over three years about cost control than our Values Based list. Here are brief reviews of several key By Jeff Stewart,
nt Values Based Leadership culture. Mixed with less action steps: Director of Safety A good driver is a safe driver. A good
frequent communication, employees 1. As marked by improving trends, driver understands that GPS fleet safety
"I have worked for expressed difficulty reconciling some safety is an important focus for all of us. solutions serve as an enhancement rather
Caterpillar and other decisions with our values. We are excited that Jeff Stewart has than a hindrance to their safety. A good
Cat dealers and can "Regrettably, we didn't do a good job of joined us as the new Director of Safety driver realizes the motivating factor behind
say HOLT handles communicating how we used the implementing a GPS fleet safety solution is
diversity better than information from last year's survey," to send everyone home each night, safe and
shared J.K. Baxter, Senior Vice President healthy.
any of my previous Machine Sales. "We have recommitted and Environmental Culture. He, and & Environmental Culture Make safe driving a value. Never
employers." as a team to communicate the value of our growing safety team, will continue compromise your well-being by making
employee feedback and keep everyone to focus on key improvement areas, risky driving decisions. Strive for excellence,
d on the most up to date on the changes influenced by including ensuring employees have develop superior driving skills and abilities,
We believe this is vital proper tooling/safe processes, enhancing recognize that we all make driving mistakes,
ent with our Vision, our culture of peer-to-peer safety and be open to constructive coaching if
. your suggestions." you happen to stumble. Your family’s
"I really can't say coaching, and recognizing groups that future depends on you making safe driving
the decisions I am consistently demonstrate safe behaviors. decisions.
concerned with They will also address specific safety
aren't in alignment concerns voiced in the survey, such as
with our values reducing security risks at the Irving store.
very comment from
ter J. Holt, Executive
ral Manager. "Some

The National Highway Traffic Safetyopinionsdon't
Your Local 2. EOC sponsors are committed to decisions per mile. So, for a 5 mile route to
Management Team meeting twice annually with their
(LMT) and
Enterprise (continued back page)
ooks at the results.
e very much what

Administration (NHTSA) reports that thererinnaHoltRichter,
Operations Council – I'm certain the grocery store, a driver makes 800 driving
(EOC) sponsor will somebody thinks
partner with you and
they align."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback decisions. Now imagine the number of
decisions someone who drives multiple tens
are approximately 35,000 police-reportedP5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

P12 Customer Experience P13-15 Service Awards

fatal car accidents each year in the United

States. Of those reported crashes, 58 percent or hundreds of miles each day during their

involved only one vehicle. A closer look into normal commute or, more significantly, as a

single vehicle fatal car accidents indicates 40 commercial driver.

percent of them started by a collision with a

fixed object such as trees or street signs or a

non-collision such as rollovers. This is clear

evidence that the drivers were not aware of

their surroundings, likely – distracted.

Distracted driving, including texting or any
form of smart phone use, has surpassed all
other causes of fatal vehicle accidents.

Time and motion studies have discovered
that, on average, a driver makes 160 driving

DO YOU HAVE A GREAT So, what constitutes as a “driving decision?”
STORY IDEA FOR Checking mirrors and gauges, slowing
CONVERSATIONS? down, speeding up, signaling, executing a
lane change, keeping the proper following
Send story suggestions to distance, and proper lane positioning before
[email protected] a turn are all decisions that come with their
own specific risks. These decisions become
Editorial Board: second nature over time and may be taken for
Michelle Allen granted by a driver with more experience.
Alexandrea Trujillo
Denise Herrera-Wieters Apart from experience, knowledge, and
training, what helps a driver make correct
Writer: Shelley Galbraith decisions? Equipped with the understanding
Design: Wall Media Designs that poor or inadequate driving decisions
contribute to over 90% of vehicle incidents,
© 2019 HOLT CAT HOLT has elected to implement the
SAMSARA GPS fleet safety solution. GPS
solutions allow us to quickly identify and
coach company drivers when risky driving
behaviors occur. The solution allows HOLT
to monitor speed limit violations; harsh
acceleration, turning or braking; and DOT

2

Issue IV 2019 Features CONVERSATIONS

Procurement, or Purchasing? snoitasrevno6102TSUGUA/YLUJ
SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN

Most at HOLT are familiar with the What this means is that savings and benefits !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
purchasing process: product/service is in year one, can provide savings and benefits
needed, request for supplier/vendor quotes, in years to follow. Procurement’s assistanyceveruSitnnem2e0ga1gn7E eewyolphmiElLeBV 6102 eht fo stluseR
official purchase order, receive products/
services, and pay supplier invoice. Though, When should you engage with Procurement? searching for a print vendor that could alsootsrekrow-ocruoy
when faced with procurement some of us are ew taht dalg m'I" s'erots ruoy weiver
uncertain – uncertain about how to proceed, • Is there a category of spend you would feihC/tnediserP eciV evitucexE gni
what comes next and how long the process like to have reviewed? sihT" ,dedda ,reciffO evitartsinimdA snoitazinagro gnimr
may take. The Procurement team can help gnimoc eraetarbelec ,stluser tnemegagne eeyolp
take the uncertainty out of the equation. • Do you need to do a competitive bid/ a sa rehtegotdna ,sesseccus fo enoN" :nosaer el
RFP? detaler ynapmoc
Procurement and purchasing – What’s the rof snoitulos ssucsid ".su fo lla
difference you might ask? • Do you have questions or need training manage an online store. Two years later theecnatropmiehtotfo saera
for Coda purchasing or purchasing
At HOLT, Procurement’s main processes? ew tub – ytefas fo.ytinutroppo
responsibilities include category spend
reviews, supplier management (RFPs, • Do you need help locating sources for a vendor relationship is still in place. And, if".teyerehttonera
sourcing, vendor setup, supplier agreements) product/service? tahw ,gnikrow si tahw wonk su stel yevrus
and administration of Coda purchasing and si tI .degnahc eb ot sdeen tahw dna ,t'nsi
associated processes. • Do you have a supplier to be reviewed fo eciov eht ot netsil ot su rof tnatropmi
and approved for set up in the system?
Purchasing is a transaction that occurs when ".maet ruo no enoyreve
a purchase order (PO) is created to buy • Do you have a supplier agreement that saw kcabdeef fo cipot rojam A
products/services to support HOLT’s needs. needs to be reviewed? detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
for some reason the relationship doesn’t go?nalP noitcA eht si tahW gnigassem pihsredael erom gniviecer fo eciov eht rehtag
What is a category spend review? Categories If you are unsure, contact us and we will be ot ecaps naht seitivitca erom evah eW desaB seulaV ruo naht lortnoc tsoc tuoba sraey eerht revo evah
are common products/services needed happy to answer questions and provide you yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL
across the company. Through collaboration, support. seeyolpme ,noitacinummoc tneuqerf desaB seulaV tne
procurement, technical and users review to emos gnilicnocer ytluciffid desserpxe
determine whether: The process steps can take time, but the end rof dekrow evah I"
result serves as validation that what we have .seulav ruo htiw snoisiced rehto dna rallipretaC
• The provided product/service is in is the right fit. Yori Escalante, Commercial fo boj doog a od t'ndid ew ,ylbattergeR" nac dna srelaed taC
alignment with the need (scope); Fleet Director-San Antonio, can confirm. seldnah TLOH yas
Procurement developed and evaluated a eht desu ew woh gnitacinummoc naht retteb ytisrevid
• The performance of the supplier(s) competitive bid for the up-fit of service beds :spets noitca
meets/exceeds the level of support for technicians’ trucks.
needed; and smoothly, Procurement’s role is to evaluate,sdnertgnivorpmiybdekramsA .1
Yori explains, “We were the technical .su fo lla rof sucof tnatropmi na si ytefas
• The cost is competitive for the quality advisors but Procurement ran with it. The sah trawetS ffeJ taht deticxe era eW
and volume. entire process added value and validity
to how we buy our trucks: the best value, whether there is still mutual benefit to bothytefaSforotceriDwenehtsasudenioj
The outcome of the above allows the group best price, quality, and lead time. If anyone HOLT and the supplier.dna ,eH .erutluC latnemnorivnE dna ",yevrus s'raey tsal morf noitamrofni
to determine if it’s in HOLT’s best interest to has any questions as to why we chose eunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB .K.J derahs suoiverp ym fo yna
increase/maintain/decrease business with the this vendor, we have a process that was ,saera tnemevorpmi yek no sucof ot dettimmocer evah eW" .selaS enihcaM ".sreyolpme
supplier. followed and the information that supports evah seeyolpme gnirusne gnidulcni fo eulav eht etacinummoc ot maet a sa
the decisions that we made.” gnicnahne ,sessecorp efas/gniloot reporp enoyreve peek dna kcabdeef eeyolpme tsom eht no des
“At the end of the day, we’re creating “It can get messy when you have an issueytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu lativ si siht eveileb eW
opportunities. We’re analyzing what HOLT Procurement is a resource that allows others taht spuorg gnizingocer dna ,gnihcaoc yas t'nac yllaer I" ".snoitseggus ruoy ,noisiV ruo htiw tne
needs and what options we have to best fulfil to concentrate on where they provide their .sroivaheb efas etartsnomed yltnetsisnocma I snoisiced eht
those needs. We’re doing it in collaboration. highest value to the organization. Yori ytefas cificeps sserdda osla lliw yehT htiw denrecnoc lacoL ruoY .n
It’s a balanced approach between the users, also mentioned the Procurement team’s tnemngila ni t'nera maeT tnemeganaM morf tnemmoc yreve
technical and procurement,” says Terran assistance with finding the right fuel card but Terran and her team have the expertisesahcus,yevrusehtnideciovsnrecnoc seulav ruo htiw evitucexE ,tloH .J rete
Segura, Director of Procurement-San for the organization. “They found a better .erots gnivrI eht ta sksir ytiruces gnicuder dna )TML( emoS" .reganaM lare
Antonio. When done in collaboration, true cost and service, and saved us money. It’s ot dettimmoc era srosnops COE .2 niatrec m'I – esirpretnE
benefits can be realized again and again. huge and it allows us to concentrate on what skniht ydobemos licnuoC snoitarepO t'nod snoinipo ri
we need to do – manage our fleet,” he said. to handle those kinds of situations. Youriehthtiwyllaunnaeciwtgniteem lliw rosnops )COE( .stluser eht ta skool
tahw hcum yrev er
The HOLT Marketing Department sought ".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro
feel like you can rest easy and someone has)egapkcabdeunitnoc(
kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P

sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
your back,” said Denise Wieters, DirectorsdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

Marketing/Customer Experience-San

Antonio.

Terran reiterates, “Needs change over time.
The processes that Procurement follows
enable HOLT’s needs and supplier provided
solutions to be continuously optimized for
alignment.”

Find procurement on the HOLT intranet
at https://connect.holtcompanies.com/
procurement.

You can also reach the procurement team at
[email protected].

3

onversationsCONVERSATIONS JULY/AUGUST 2016 Features Issue IV 2019

NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES The Most Interesting Person at HOLT

Happens When 1,259 People Speak? We Listen! He rides 83 miles (each way) for good breakfast tacos.
Results of the 2016 VBL Employee Engagement Survey

Executive Vice President/Chief your co-workers to
Glenn Swisher, General Manager, SITECH-surveyletsusknowwhatisworking,what results, celebrate Eventually, Glenn moved back into
ng Administrative Officer, added, "This review your store's "I'm glad that we surveying with Western Data Systems in San
are coming Antonio, and moved to start up SITECH-
Tejas when it was established under HOLT.
successes, and together as a SITECH is a Trimble technology dealer that
discuss solutions for company related installs technology on all makes and models
areas of to the importance of construction equipment.
opportunity. of safety – but we
ming organizations are not there yet." His passion is riding motorcyles, and he’s
loyee engagement ridden all over Europe, from Germany
to Morocco, through the Alps. Given the
Tejas, is the most interesting person at HOLT.ereason:"Noneof choice, he’d rather ride a motorcyle than
drive a car. On weekends, he rides with his
l of us." wife, and they are known to ride to Leakey,
83 miles one way, for good breakfast tacos.
Glenn has been at SITECH-Tejas for 10 yearsrcompanyhasused “I’ve taught motorcyle safety for years,
isn't, and what needs to be changed. It is so we are careful drivers. It’s much more
important for us to listen to the voice of enjoyable,” Glenn said.
everyone on our team."
A major topic of feedback was
communication. Employees reported
ather the voice of receiving more leadership messaging What is the Action Plan?
and enjoys motorcycling with his family onntValuesBased
have over three years about cost control than our Values Based We have more activities than space to
Leadership culture. Mixed with less list. Here are brief reviews of several key
frequent communication, employees
"I have worked for action steps:
1. As marked by improving trends,
weekends.Caterpillar and other safety is an important focus for all of us.
Cat dealers and can expressed difficulty reconciling some We are excited that Jeff Stewart has
say HOLT handles decisions with our values.

"Regrettably, we didn't do a good job of
communicating how we used the
information from last year's survey," joined us as the new Director of Safety
shared J.K. Baxter, Senior Vice President and Environmental Culture. He, and
our growing safety team, will continue
diversity better than
any of my previous

Glenn attended Texas A&M Universityemployers."
Machine Sales. "We have recommitted to focus on key improvement areas,
as a team to communicate the value of including ensuring employees have
employee feedback and keep everyone proper tooling/safe processes, enhancing
d on the most

on an Air Force scholarship to study civilWebelievethisisvital
ent with our Vision, up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions."
Your Local
engineering. His first posting was in SanverycommentfromManagement Team
(LMT) and
ter J. Holt, ExecutiveEnterprise
ral Manager. "Some

Antonio at Lackland AFB, working on aopinionsdon't
"I really can't say coaching, and recognizing groups that
the decisions I am consistently demonstrate safe behaviors.
concerned with They will also address specific safety
aren't in alignment concerns voiced in the survey, such as
with our values reducing security risks at the Irving store.

2. EOC sponsors are committed to
meeting twice annually with their

(continued back page)
ooks at the results.
e very much what

myriad of construction projects in a highrinnaHoltRichter,
Operations Council – I'm certain
(EOC) sponsor will somebody thinks
partner with you and
they align."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback

visibility role. He was later sent to GermanyP5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

P12 Customer Experience P13-15 Service Awards

in 1987, before the fall of the Berlin Wall,

to work on building new bases; as the wall

fell, the work changed to managing existing

bases. After 5 years he returned to Lackland

to take over maintenance, including heavy

equipment. He eventually moved to a private

site contractor in San Antonio, then into the

City of Seguin as city engineer.

Throwback: 100 Years of the Caterpillar 60

Just outside of Oakland, California 100 years ago, a legend was born. On June 24, 1919 C.L. Best, who would go on to be Caterpillar’s first chairman of the board,
introduced the Best 60 Tracklayer. It was to become the best-known of Best’s track-type tractors and the largest tractor of its era. Renamed the Caterpillar Sixty
after the merger between Best and Holt, this machine met with huge approval in the marketplace. The Sixty’s lineage is directly linked to the Cat D8 dozer. Once,
when asked about the legacy of his invention, Best replied in his typical unassuming fashion, “Don’t ask me, I am no braggart.”

4

Issue IV 2019 Features CONVERSATIONS

Go Green With a Justin Alls snoitasrevno6102TSUGUA/YLUJ
Do-It-Yourself Home Parts Warehouse
Tale of Two
Energy Audit Clerk 3-Waco SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
9 Years of Service
A home energy audit or assessment can !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
help you understand the whole picture Don Richardson
of your home’s energy use. An audit can Account Representative- Here we have a tale of two; not so diyfefvreuSrtenenmetgafgrnoE emeyolpmmEeLBVo6r102 eht fo stluseR
help you determine how much energy
your home uses, where your home Austin ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE
is losing energy, and which problem 31 Years of Service s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
areas and fixes you should prioritize tahw ,gnikrow si tahw wonk su stel yevrus
to make your home more efficient and etarbelec ,stluser
comfortable. A home energy audit should you. Look below and search for clues. Can you tell whoseewtahtdalgm'I" gni
be your first step before making energy- gnimoc era
saving home improvements, as well as
before adding a renewable energy system a sa rehtegot dna ,sesseccus si tI .degnahc eb ot sdeen tahw dna ,t'nsi snoitazinagro gnimr
to your home. rof snoitulos ssucsid fo eciov eht ot netsil ot su rof tnatropmi tnemegagne eeyolp
tale is whose? Answers on page 7.detalerynapmoc fo enoN" :nosaer el
Start at www.energy.gov/energysaver for ecnatropmi eht ot fo saera ".maet ruo no enoyreve
a list of areas to inspect for energy leaks, .ytinutroppo saw kcabdeef fo cipot rojam A ".su fo lla
including ventilation, air leaks, heating ew tub – ytefas fo
and cooling equipment, insulation,
appliances and electronics, and lighting. ".tey ereht ton era
From there you can assess what needs to
be done to improve things, and make a detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
plan. gnigassem pihsredael erom gniviecer fo eciov eht rehtag
desaB seulaV ruo naht lortnoc tsoc tuoba
Wellness Tip: Start a 1) What is your favorite current or all-time song??nalPnoitcAehtsitahW sraey eerht revo evah
Fruit Bowl! ot ecaps naht seitivitca erom evah eW desaB seulaV tne
yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL
First was Halloween. Then there’s :spets noitca seeyolpme ,noitacinummoc tneuqerf rof dekrow evah I"
Christmas, and Valentines’ Day. The emos gnilicnocer ytluciffid desserpxe rehto dna rallipretaC
office candy bowl never gets emptied a) “She’s Like Texas,” by the Josh Abbott Band,sdnertgnivorpmiybdekramsA .1 nac dna srelaed taC
before the next holiday arrives and it’s .su fo lla rof sucof tnatropmi na si ytefas .seulav ruo htiw snoisiced seldnah TLOH yas
full again. fo boj doog a od t'ndid ew ,ylbattergeR" naht retteb ytisrevid
b) Amazing Grace sah trawetS ffeJ taht deticxe era eW
While Tootsie Rolls don’t spoil, why not ytefaS fo rotceriD wen eht sa su denioj eht desu ew woh gnitacinummoc
change the trend and start an office fruit ",yevrus s'raey tsal morf noitamrofni suoiverp ym fo yna
bowl? Only a couple of bananas, apples dna ,eH .erutluC latnemnorivnE dna tnediserP eciV roineS ,retxaB .K.J derahs
or oranges need to be there. Talk about it. 2) What is the best vacation you’ve been on?eunitnoclliw,maetytefasgniworgruo dettimmocer evah eW" .selaS enihcaM
Set an example. Pass it around. It’s not ,saera tnemevorpmi yek no sucof ot fo eulav eht etacinummoc ot maet a sa ".sreyolpme
the same, but it’s a start. The best is yet evah seeyolpme gnirusne gnidulcni
to come. gnicnahne ,sessecorp efas/gniloot reporp enoyreve peek dna kcabdeef eeyolpme tsom eht no des
a) Banff National Park ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu lativ si siht eveileb eW
If you change nothing, nothing will ,noisiV ruo htiw tne
change! taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy
.sroivaheb efas etartsnomed yltnetsisnoc yas t'nac yllaer I" .n
b) Estes Park, Colorado ytefas cificeps sserdda osla lliw yehT ma I snoisiced eht lacoL ruoY morf tnemmoc yreve
htiw denrecnoc maeT tnemeganaM evitucexE ,tloH .J rete
sa hcus ,yevrus eht ni deciov snrecnoc tnemngila ni t'nera emoS" .reganaM lare
.erots gnivrI eht ta sksir ytiruces gnicuder seulav ruo htiw dna )TML(
esirpretnE t'nod snoinipo ri
3) What is something that you think everyone should dootdettimmocerasrosnopsCOE .2 .stluser eht ta skool
rieht htiw yllaunna eciwt gniteem tahw hcum yrev er
)egap kcab deunitnoc( ,rethciR tloH anniro
niatrec m'I – licnuoC snoitarepO
skniht ydobemos lliw rosnops )COE(
dna uoy htiw rentrap
".ngila yeht

at least once in their life? kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P

a) Have kids, a true blessing, and help raise them to besdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

the best they can be

b) Help someone anonymously

4) What was your first car?
a) Ford F-150
b) Pontiac Trans Am

5) If you could turn anything into an Olympic sport,
what would you win a gold medal for?

a) Backing a trailer
b) Joke telling

6) What’s a fun fact about you?
a) I married my high school sweetheart
b) I raise purebred and registered Brahman cattle

“The As B.D. Holt often said...

best is yet to come.”
BCeontCghareantfuwiyrlohsa6uittci-opIfhrinenvaistridnnsatdgootph,WnpCfioesthIroNaaprwershalimnenrtaonsaIsCiicnGAlehogtMohaninterlvhldHeetephonrOasigInssLgae,Tsiets:iSuosdnehnuuuoseIfmIp@fIloebcShfeobeoCrnarlotvatgcenin!casvdette.!cpTroseaamcrathiognrniacspi?ahnin

5

CONVERSATIONS Local News Issue IV 2019
JULY/AUGUST 2016

onverCsaotripounssChristiNEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES

Happens When 1,259 People Speak? We Listen!

Results ofHtheO20L16TVBLCEmAploTyeeCEngoagrepmeuntsSuCrvehy risti and Texas First

Rentals hosted their first summer picnic atng
Executive Vice President/Chief your co-workers to
Administrative Officer, added, "This review your store's "I'm glad that we
survey lets us know what is working, what results, celebrate are coming
isn't, and what needs to be changed. It is successes, and together as a
important for us to listen to the voice of discuss solutions for company related
everyone on our team." areas of to the importance
A major topic of feedback was opportunity. of safety – but we
ming organizations are not there yet."

the Water’s Edge Park in downtown Corpusloyeeengagement

e reason: "None of

Christi on June 22. The day was filled withlofus."
r company has used communication. Employees reported
ather the voice of receiving more leadership messaging What is the Action Plan?

comradery, good eats, bayfront views, laughs,haveoverthreeyears aboutcostcontrolthanourValuesBased We have more activities than space to
nt Values Based Leadership culture. Mixed with less list. Here are brief reviews of several key
frequent communication, employees
expressed difficulty reconciling some
decisions with our values.
"Regrettably, we didn't do a good job of
communicating how we used the
"I have worked for

beach games galore, lots and lots of bigCaterpillarandother

Cat dealers and can
say HOLT handles

smiles, and so much tug of war! The eventdiversitybetterthan
information from last year's survey," action steps:
shared J.K. Baxter, Senior Vice President 1. As marked by improving trends,
Machine Sales. "We have recommitted safety is an important focus for all of us.
We are excited that Jeff Stewart has
joined us as the new Director of Safety
and Environmental Culture. He, and
our growing safety team, will continue
to focus on key improvement areas,
any of my previous

was attended by over 110 employees andemployers."
d on the most as a team to communicate the value of including ensuring employees have
We believe this is vital employee feedback and keep everyone proper tooling/safe processes, enhancing

their families and begins what we are certainentwithourVision, up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
very comment from "I really can't say
the decisions I am
will be a long tradition. Many thanks to theterJ.Holt,Executiveconcerned with
aren't in alignment
ral Manager. "Some with our values
opinions don't
– I'm certain
employee led planning committee. They didooksattheresults.
Your Local consistently demonstrate safe behaviors.
Management Team They will also address specific safety
(LMT) and concerns voiced in the survey, such as
Enterprise reducing security risks at the Irving store.
Operations Council 2. EOC sponsors are committed to
(EOC) sponsor will somebody thinks meeting twice annually with their
e very much what
(continued back page)
an amazing job! Submitted by Emily DoddrinnaHoltRichter, partnerwithyouand theyalign."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
P12 Customer Experience P13-15 Service Awards

Irving Share your
story with
On Thursday July 25 the Conversations.
Irving LMT invited the
campus to beat the heat and Submit it to
enjoy Kona Ice and play [email protected]!
cornhole. It was a great
opportunity for our campus
to spend time together, play
games, and cool down.
Submitted by Shalimar Moore

Waco

Peter J. Holt, Chief Executive
Officer and General Manager,
along with Corinna Holt
Richter, President and Chief
Administrative Officer, spoke
to the Waco Chamber of
Commerce in July.
Submitted by Greg Jones

6

Issue IV 2019 Local News CONVERSATIONS

San Antonio snoitasrevno6102TSUGUA/YLUJ

In early August, HOLT donated 5 large boxes Tire Safely Changed
of clothing, shoes, accessories, and financial SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
gifts to the 4th Annual Back to School
Conference and Boutique at Girls Inc. of San Simple actions make !pnertosiLfoeWu?nkdaepdSieflpfeoerPe9n52c,1en.ehW sneppaH
Antonio. The donations were gathered from yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR
HOLT employees in the San Antonio area. Pictured below, a disabled vehicle was
The event provides sixth, seventh, and eighth ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE
grade girls with an afternoon of workshops identified as a hazard at the entrance toewtahtdalgm'I" s'erotsruoyweiver
and discussions to better prepare for middle gnimoc era sihT" ,dedda ,reciffO evitartsinimdA gni
school, as well as providing clothes and etarbelec ,stluser tahw ,gnikrow si tahw wonk su stel yevrus
supplies. Girls Inc. exists to inspire all girls a sa rehtegot snoitazinagro gnimr
to be STRONG, SMART, and BOLD, and detaler ynapmoc tnemegagne eeyolp
is the longest girl-serving institution in the ecnatropmi eht ot fo enoN" :nosaer el
US. It was established in the community to
help deter high-risk behaviors of San Antonio the employee parking lot. Ryan Calhoun-ewtub–ytefasfo ".su fo lla
girls that prevented them from completing ".tey ereht ton era desu sah ynapmoc ru
their education. Contributed by Denise Wieters dna ,sesseccus si tI .degnahc eb ot sdeen tahw dna ,t'nsi
rof snoitulos ssucsid fo eciov eht ot netsil ot su rof tnatropmi fo eciov eht rehtag

fo saera ".maet ruo no enoyreve
.ytinutroppo saw kcabdeef fo cipot rojam A
detroper seeyolpmE .noitacinummoc
gnigassem pihsredael erom gniviecer
Electronic Security & Safety Admin-San?nalPnoitcAehtsitahW
desaB seulaV ruo naht lortnoc tsoc tuoba sraey eerht revo evah
ssel htiw dexiM .erutluc pihsredaeL desaB seulaV tne
seeyolpme ,noitacinummoc tneuqerf
Antonio, recognized the hazard and placedotecapsnahtseitivitcaeromevaheW
yek lareves fo sweiver feirb era ereH .tsil
:spets noitca
emos gnilicnocer ytluciffid desserpxe rof dekrow evah I"
.seulav ruo htiw snoisiced rehto dna rallipretaC
nac dna srelaed taC
fo boj doog a od t'ndid ew ,ylbattergeR" seldnah TLOH yas
safety cones around the vehicle, while Lucas,sdnertgnivorpmiybdekramsA .1
.su fo lla rof sucof tnatropmi na si ytefas
sah trawetS ffeJ taht deticxe era eW
eht desu ew woh gnitacinummoc
",yevrus s'raey tsal morf noitamrofni
Banta, Field Service Tech, Texas FirstytefaSforotceriDwenehtsasudenioj naht retteb ytisrevid
dna ,eH .erutluC latnemnorivnE dna suoiverp ym fo yna

eunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB .K.J derahs ".sreyolpme

dettimmocer evah eW" .selaS enihcaM
fo eulav eht etacinummoc ot maet a sa
enoyreve peek dna kcabdeef eeyolpme
Rentals-Tacco Drive, saw the vehicle and,saeratnemevorpmiyeknosucofot tsom eht no des
evah seeyolpme gnirusne gnidulcni lativ si siht eveileb eW
gnicnahne ,sessecorp efas/gniloot reporp ,noisiV ruo htiw tne
yb decneulfni segnahc eht no etad ot pu .n
ytefas reep-ot-reep fo erutluc ruo
taht spuorg gnizingocer dna ,gnihcaoc morf tnemmoc yreve
evitucexE ,tloH .J rete
pulled behind with flashing lights to help.sroivahebefasetartsnomedyltnetsisnoc emoS" .reganaM lare
ytefas cificeps sserdda osla lliw yehT
sa hcus ,yevrus eht ni deciov snrecnoc t'nod snoinipo ri

others identify the hazard. Lucas then helped.erotsgnivrIehttasksirytirucesgnicuder
".snoitseggus ruoy
yas t'nac yllaer I"
lacoL ruoY
ma I snoisiced eht

htiw denrecnoc maeT tnemeganaM
dna )TML(
tnemngila ni t'nera

seulav ruo htiw esirpretnE

change the tire and got the motorist on hisotdettimmocerasrosnopsCOE .2 .stluser eht ta skool
rieht htiw yllaunna eciwt gniteem tahw hcum yrev er
niatrec m'I – licnuoC snoitarepO
skniht ydobemos lliw rosnops )COE(
".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro
)egap kcab deunitnoc(
way. Thanks to all for the caring attitude andkcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P

dedication to a safety culture! Contributed bysdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

Shaphan Parker

Valuable Cookies Make Appearance Send us your
United Way
Above, Diana Vogel, Executive Personal Assistant-San Antonio, applied her baking talent photos and
to making these cookies, decorated with HOLT’s values, for a senior management meeting.
Contributed by Dianell Recker stories!

[email protected]

Answers to Tale of Two on Page 5: 1. (a) “She’s Like Texas” (Justin) (b) Amazing Grace (Don); 2. (a) Banff National Park (Don) (b) Estes Park (Justin); 3. (a)
Have kids (Justin) (b) Help someone (Don); 4. (a) Ford F-150 (Don) (b) Trans Am (Justin); 5. (a) Backing a trailer (Justin) (b) Joke telling (Don); 6. (a) Married
my HS sweetheart (Justin) (b) Raise Brahman cattle (Don)

7

CONVERSATIONS Wellness Issue IV 2019

onversationsJULY/AUGUST2016 plans can use HOLT HSA contributions
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES to cover the cost of visits. Make your
appointment today: (800) 404-6050.
Happens When 1,259 People Speak? We Listen! HEALTH, WEALTH & HAPPINESS
Results of the 2016 VBL Employee Engagement Survey • Virtual Doctor Visits available 24/7:
Skip the Urgent Care and use this
ng Executive Vice President/Chief your co-workers to "I'm glad that we UPDATE benefit while at work or at home. Free
ming organizations Administrative Officer, added, "This review your store's are coming to employees on a PPO plan, High
loyee engagement survey lets us know what is working, what results, celebrate together as a Deductible Plans pay a $49 copay.
e reason: "None of isn't, and what needs to be changed. It is successes, and Download the App: Doctor On Demand.
l of us." important for us to listen to the voice of discuss solutions for company related
everyone on our team." areas of to the importance • Weight Loss Program: We can lose
A major topic of feedback was opportunity. of safety – but we weight and feel great – at no cost – with
are not there yet." a program called Naturally Slim®.
Naturally Slim is a common-sense, online
r company has used communication. Employees reported weight loss program based on Eatology™,
ather the voice of receiving more leadership messaging What is the Action Plan? the study of when, why and how we eat.
have over three years about cost control than our Values Based Unlike diets which rely on your will
nt Values Based Leadership culture. Mixed with less We have more activities than space to By Cindy Stein, power and “eat this and not that” advice,
frequent communication, employees list. Here are brief reviews of several key Naturally Slim teaches you simple,
expressed difficulty reconciling some action steps: repeatable skills to help you lose weight
"I have worked for decisions with our values. and keep it off in the real world, without
Caterpillar and other "Regrettably, we didn't do a good job of 1. As marked by improving trends, Director of Total Wellness giving up the foods you love. Visit www.
Cat dealers and can communicating how we used the safety is an important focus for all of us. naturallyslim.com/HOLT to apply and
say HOLT handles We are excited that Jeff Stewart has learn more.
diversity better than joined us as the new Director of Safety
any of my previous information from last year's survey,"
and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
employers."

d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
as a team to communicate the value of including ensuring employees have
We believe this is vital employee feedback and keep everyone proper tooling/safe processes, enhancing
ent with our Vision, up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
"I really can't say consistently demonstrate safe behaviors.
the decisions I am They will also address specific safety
concerned with concerns voiced in the survey, such as
aren't in alignment reducing security risks at the Irving store.
with our values
very comment from
ter J. Holt, Executive
ral Manager. "Some

We have made great progress as a companyopinionsdon't
Your Local 2. EOC sponsors are committed to • Gym Memberships: Meet life’s needs
Management Team meeting twice annually with their
(LMT) and
Enterprise (continued back page)
ooks at the results.
e very much what

to discover our best selves through Health,rinnaHoltRichter,
Operations Council – I'm certain with this flexible fitness plan. Convenient,
(EOC) sponsor will somebody thinks
partner with you and
they align."

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback unlimited access to fitness locations. Only
a one-time $25 enrollment fee and a low
Wealth, and Happiness. All of us, and ourP5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

P12 Customer Experience P13-15 Service Awards

families, who select HOLT Medical Insurance

have a variety of very powerful benefits to $25 per month access charge. Sign up

choose from based on our personal needs. now! www.wellontarget.com

Here’s a reminder of our available options. • Pain Management: Is pain holding you

• Diabetes Program Support: Unlimited back? Recover faster with Airrosti for
supplies, a smart meter, and coaching at knee pain, ankle sprain, carpel tunnel, hip
no cost to you. Join now: Livongo pain, headaches, back pain, shoulder pain
(800) 945-4355. and elbow pain. For employees on the
PPO plan, the first 3 visits are free! HSA

When Should I Go to the Emergency Room
(ER)?

Go to the hospital ER or freestanding ER facilities for the following conditions:

1. Any life-threatening or disabling condition
2. High fever with stiff neck, mental confusion or difficulty breathing
3. Sudden or unexplained loss of consciousness
4. Coughing up or vomiting blood
5. Chest pain, numbness in the face, arm or leg; difficulty speaking
6. Cut or wound that won’t stop bleeding
7. Severe shortness of breath
8. Major injuries or possible broken bones

Co-Pays, Deductible and/or Coinsurance: PPO Plan/HSA Plan - $150/Ded. & Co-Ins.

Note that urgent care centers and freestanding ERs can be hard to tell apart.
Freestanding ERs often look a lot like urgent care centers, but costs are higher and
the facility may not be in-network. Here are some ways to know if you are at a
freestanding ER:
• Looks like Urgent Care Centers, but includes “EMERGENCY” in facility name.
• Are usually open 24-hours a day, 7 days a week.
• Are physically separate from a hospital.
• Are equipped and operated the same as an ER, but may be out-of-network.

8

Issue IV 2019 Wellness CONVERSATIONS
snoitasrevnoWellness 101: Where and When to Go When Not Well
6102 TSUGUA/YLUJ

SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN

!netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH

Knowing the difference can save you money! Sometimes it’s easy to know when you should go to an emergency room (EyeRvru)S,tnsemuecgahgnEaeseyowlpmhE LeBVn61y02oeuht fo stluseR

have severe chest pain or unstoppable bleeding. At other times, it’s less clear. Where do you go when you have an ear infection orot srekrow-oc ruoy are generallyfeihC/tnediserP eciV evitucexE gni
sihT" ,dedda ,reciffO evitartsinimdA
ew taht dalg m'I" s'erots ruoy weiver
gnimoc eraetarbelec ,stluser
a sa rehtegotdna ,sesseccus

not feeling well? The emergency room is always an option, but it can be expensive. You have choices for receiving in-network care that worksdetalerynapmoc rof snoitulos ssucsid
ecnatropmi eht otfo saera
ew tub – ytefas fo
.ytinutroppo
with your schedule and gives you access to the kind of care you need. Know when to use each for non-emergency treatment.".teyerehttonera
tahw ,gnikrow si tahw wonk su stel yevrus snoitazinagro gnimr
si tI .degnahc eb ot sdeen tahw dna ,t'nsi tnemegagne eeyolp
fo eciov eht ot netsil ot su rof tnatropmi fo enoN" :nosaer el

".maet ruo no enoyreve ".su fo lla
saw kcabdeef fo cipot rojam A
detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
?nalP noitcA eht si tahW gnigassem pihsredael erom gniviecer fo eciov eht rehtag
desaB seulaV ruo naht lortnoc tsoc tuoba sraey eerht revo evah
What Does It Cost? ot ecaps naht seitivitca erom evah eW ssel htiw dexiM .erutluc pihsredaeL desaB seulaV tne
yek lareves fo sweiver feirb era ereH .tsil seeyolpme ,noitacinummoc tneuqerf
URGENT CARE CENTER AVERAGE ER COST rof dekrow evah I"
:spets noitca emos gnilicnocer ytluciffid desserpxe rehto dna rallipretaC
,sdnert gnivorpmi yb dekram sA .1 .seulav ruo htiw snoisiced nac dna srelaed taC
.su fo lla rof sucof tnatropmi na si ytefas seldnah TLOH yas
sah trawetS ffeJ taht deticxe era eW fo boj doog a od t'ndid ew ,ylbattergeR" naht retteb ytisrevid
ytefaS fo rotceriD wen eht sa su denioj eht desu ew woh gnitacinummoc
",yevrus s'raey tsal morf noitamrofni suoiverp ym fo yna
dna ,eH .erutluC latnemnorivnE dna tnediserP eciV roineS ,retxaB .K.J derahs
Less than $200 (Approximately 80% savings) $1,266 eunitnoc lliw ,maet ytefas gniworg ruo dettimmocer evah eW" .selaS enihcaM
,saera tnemevorpmi yek no sucof ot fo eulav eht etacinummoc ot maet a sa ".sreyolpme
evah seeyolpme gnirusne gnidulcni enoyreve peek dna kcabdeef eeyolpme tsom eht no des
lativ si siht eveileb eW
gnicnahne ,sessecorp efas/gniloot reporp
ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu ,noisiV ruo htiw tne
taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy .n
yas t'nac yllaer I" morf tnemmoc yreve
ma I snoisiced eht evitucexE ,tloH .J rete
htiw denrecnoc emoS" .reganaM lare
tnemngila ni t'nera
seulav ruo htiw t'nod snoinipo ri
Doctor on FetchMD* Airrosti Walk-in Urgent Care.sroivaheb efas etartsnomed yltnetsisnoc lacoL ruoY .stluser eht ta skool
Demand Doctor’s Office ytefas cificeps sserdda osla lliw yehT maeT tnemeganaM tahw hcum yrev er
sa hcus ,yevrus eht ni deciov snrecnoc ,rethciR tloH anniro
.erots gnivrI eht ta sksir ytiruces gnicuder dna )TML(
Centerot dettimmoc era srosnops COE .2 esirpretnE
rieht htiw yllaunna eciwt gniteem niatrec m'I – licnuoC snoitarepO
IN-NETWORK CARE skniht ydobemos lliw rosnops )COE(
".ngila yeht dna uoy htiw rentrap
)egap kcab deunitnoc(

OPTIONS Virtual Visit- House Call Pain Family Doctor kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
Mobile App Mobile App Management
Walk-in MedicalsweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

Clinics

FEATURES DOCTOR DOCTOR DOCTOR PRIMARY CARE INTERNAL
comes to DOCTOR MEDICINE, FAMILY
√
you! √ √ PRACTICE,
√ PEDIATRIC AND
BACK, KNEE, HIP, SHOULDER,
ELBOW PAIN First 3 visits free ER DOCTORS
HEADACHE then
√
SPRAINS, STRAINS PPO $45 Copay
STITCHES √ √ HSA Ded. & Co-Ins. √√
√ √
HIGH BLOOD PRESSURE √ √ √
HIGH CHOLESTEROL √
ANIMAL BITES √ √ √√
X-RAY √ √ √√
MILD ASTHMA √
NAUSEA, VOMITING, √ √ √
DIARRHEA √ √ √
√ √ √√
MINOR ALLERGIC REACTIONS √ √√
COUGHS, SORE THROAT √
BUMPS, CUTS, SCRAPES √ √√
RASHES, MINOR BURNS √ √√
MINOR FEVERS, COLDS √ √√
EAR AND SINUS PAIN √√
√ √√
BURNING WITH URINATION √√
EYE SWELLING, IRRITATION, PPO and HSA √√
$30 Copay √√
REDNESS OR PAIN
VACCINATION *San Antonio & √√
Austin locations
COST PPO $0 PPO $30 Copay PPO $50 Copay
HSA $49 Copay HSA Ded. & Co-Ins. HSA Ded. & Co-Ins.

9

CONVERSATIONS Customer Experience Issue IV 2019

onversationsJULY/AUGUST2016 woman crying in the truck. “One tire was in

NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES the ditch and another was in the air. I thought
she might be hurt and I better see if I could
Happens When 1,259 People Speak? We Listen! ASK HOW YOU CAN HELP help,” he explained.

Results of the 2016 VBL Employee Engagement Survey Turk said Santiago was the only one to stop.
“He was so calm and reassuring. He talked to
Executive Vice President/Chief your co-workers to "I'm glad that we me and asked me if he could get in my truck
Administrative Officer, added, "This review your store's are coming and that he would try to drive it out.”
ng survey lets us know what is working, what results, celebrate together as a By Denise Herrera-Wieters,
ming organizations isn't, and what needs to be changed. It is successes, and Santiago got the truck out of the ditch, and
loyee engagement important for us to listen to the voice of discuss solutions for company related helped release the armadillo. “I just wanted to
e reason: "None of everyone on our team." areas of to the importance let you all know what a wonderful employee
l of us." A major topic of feedback was opportunity. of safety – but we you have. He was the best. I was upset and
are not there yet." worried about my husband’s truck. He just
took control and made everything better.”
r company has used communication. Employees reported What is the Action Plan?
ather the voice of receiving more leadership messaging We have more activities than space to
have over three years about cost control than our Values Based list. Here are brief reviews of several key Director, Marketing & Customer
nt Values Based Leadership culture. Mixed with less action steps: Experience
frequent communication, employees 1. As marked by improving trends,
"I have worked for expressed difficulty reconciling some safety is an important focus for all of us.
Caterpillar and other decisions with our values. We are excited that Jeff Stewart has
Cat dealers and can "Regrettably, we didn't do a good job of joined us as the new Director of Safety
say HOLT handles communicating how we used the
diversity better than
any of my previous information from last year's survey,"
and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
employers."

d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
We believe this is vital as a team to communicate the value of including ensuring employees have
ent with our Vision, employee feedback and keep everyone proper tooling/safe processes, enhancing
up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
"I really can't say consistently demonstrate safe behaviors.
the decisions I am They will also address specific safety
concerned with concerns voiced in the survey, such as
aren't in alignment reducing security risks at the Irving store.
with our values
very comment from
ter J. Holt, Executive

Ask how you can help. It’s a HIGH 5ralManager."Some

opinions don't
Your Local Segovia, Machine Field Service Tech 4-San
Management Team
(LMT) and 2. EOC sponsors are committed to
Enterprise meeting twice annually with their
ooks at the results.

commandment we practice almost everyeverymuchwhat
Operations Council – I'm certain Antonio, had bestowed on her. Turk was still
(EOC) sponsor will somebody thinks
rinna Holt Richter, partner with you and they align."
(continued back page)

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback shaken when she called, and with tears in
her voice said if it hadn’t been for Santiago
minute of our work day at HOLT. We knowP5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

P12 Customer Experience P13-15 Service Awards

because we see it. Our customers report back

to us the many helpful things our employees she’d still be stranded on FM 2252 that hot

do via phone calls, our “Did I Earn a 10” morning.

email signature line, or just by thanking us She explained she had captured an armadillo
after an interaction. messing up her landscaping and had put it in

Sometimes, these acts are as simple as the back of her husband’s truck to find a place

directing a customer to the parts department, to dispose of it. “I was driving along 2252.

transferring to the right person, or just asking, The road is just awful and there are so many

“How can I help?” and following through. 18-wheelers going by. I had pulled over on

Though, here at HOLT, our employees always the side of the road but I miscalculated and

go the extra mile. ended up with one tire in the ditch,” Turk

A recent example is from Cali Turk of San said.

Antonio who called me in early September to Santiago said he was on his way to service Santiago Segovia
ensure HOLT knew of the kindness Santiago customer Hanson Aggregates and saw a

HIGH 5 Heroes Values in Action Safety Matters

Customer Cody Ryan writes, “I just wanted Recently Longview was short on stock to When a car accident occurred across the
to take a moment to applaud Mark Fahning, build a needed hose. The Texarkana store highway from the Victoria store, Paul
Parts Counter Sales-San Antonio, on the had inventory, but there wasn’t a local hot Dentino, Parts Warehouse Lead, RL
exceptional job he does. For years, Mark has shot company available. Without skipping Montgomery, Inventory Control Technician,
been the only parts representative that we use a beat, Paul Brister, Parts Manager- and Johnathan Matocha, Field Service
because he goes above and beyond to help Texarkana, delievered the parts to Longview Technician, sprang into action, while
meet our needs. There are times when we just to help out a customer. Charity Costa, Parts Counter Sales, and
call Mark and tell him to send us all the parts Kathleen Rizo, Parts Clerk/Cashier, called
for what we need. We count on Mark to make Bradley Bjork, Parts Manager-Longview, 911. Dentino, Montgomery, and Matocha,
sure we have every seal, bolt, and o-ring. says, “Paul’s gesture is the heart of HOLT to all volunteer firefighters, ran with fire
Never has there been an instance where Mark me. There was no silo mentality or thought extinguishers to help put out a truck fire and
forgot to order a single thing. We call and he of self, just an instant do-what-needs-to- assist with the drivers. They did what they
has our machine serial numbers memorized. be-done attitude.” They built the hose and could to help control the fire before first
He has never disappointed. When we delivered to the customer in two hours. responders took over.
need parts, we don’t say, ‘call the parts
department,’ we say, ‘Call Mark. Thank you Thank you, Paul, for owning the moment Thank you all for your service, caring
for the remarkable job you do Mark. 10/10.” and sharing the mutual desire to succeed. attitude and willingness to help, especially
during an emergency in the community.

10

Issue IV 2019 Enterprise News CONVERSATIONS
snoitasrevno6102TSUGUA/YLUJ

executive team to confer and pick participants
based on participant merit, departmentalSEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
INTERESTED IN LEADERSHIP strategic demand, and other!netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
DEVELOPMENT? representation, yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR

By Dan Norris key organizational needs.otsrekrow-ocruoy feihC/tnediserP eciV evitucexE
Director of Training ew taht dalg m'I" s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
HOLT Development Services, Inc. gnimoc era etarbelec ,stluser tahw ,gnikrow si tahw wonk su stel yevrus gni

a sa rehtegotdna ,sesseccussnoitazinagro gnimr
detaler ynapmocrof snoitulos ssucsidtnemegagne eeyolp
ecnatropmi eht ot fo enoN" :nosaer el
fo saera
If you haven’t completed the LDP pre-ewtub–ytefasfo.ytinutroppo ".su fo lla
requisites, you won’t have to wait long for".teyerehttonera desu sah ynapmoc ru
si tI .degnahc eb ot sdeen tahw dna ,t'nsi
fo eciov eht ot netsil ot su rof tnatropmi

".maet ruo no enoyreve
saw kcabdeef fo cipot rojam A
detroper seeyolpmE .noitacinummoc
?nalP noitcA eht si tahW gnigassem pihsredael erom gniviecer fo eciov eht rehtag
another opportunity. Going forward, we willot ecaps naht seitivitca erom evah eW desaBseulaVruonahtlortnoctsoctuoba sraeyeerhtrevoevah
yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL desaB seulaV tne
:spets noitca seeyolpme ,noitacinummoc tneuqerf
emos gnilicnocer ytluciffid desserpxe rof dekrow evah I"
.seulav ruo htiw snoisiced rehto dna rallipretaC
organize LDP cohorts each autumn so they,sdnertgnivorpmiybdekramsA .1 nac dna srelaed taC
.su fo lla rof sucof tnatropmi na si ytefas seldnah TLOH yas
fo boj doog a od t'ndid ew ,ylbattergeR" naht retteb ytisrevid
eht desu ew woh gnitacinummoc suoiverp ym fo yna

",yevrus s'raey tsal morf noitamrofni
can begin at the start of the following year.sahtrawetSffeJtahtdeticxeeraeW
ytefaS fo rotceriD wen eht sa su denioj
dna ,eH .erutluC latnemnorivnE dna
tnediserP eciV roineS ,retxaB .K.J derahs
dettimmocer evah eW" .selaS enihcaM
fo eulav eht etacinummoc ot maet a sa
We recommend enrolling in the classes youeunitnoclliw,maetytefasgniworgruo ".sreyolpme
,saera tnemevorpmi yek no sucof ot tsom eht no des
evah seeyolpme gnirusne gnidulcni lativ si siht eveileb eW
enoyreve peek dna kcabdeef eeyolpme ,noisiV ruo htiw tne
yb decneulfni segnahc eht no etad ot pu
.n
".snoitseggus ruoy
need and working with a mentor to practicegnicnahne,sessecorpefas/gnilootreporp
ytefas reep-ot-reep fo erutluc ruo
taht spuorg gnizingocer dna ,gnihcaoc
.sroivaheb efas etartsnomed yltnetsisnocyas t'nac yllaer I"
Developing world class leaders is a key part email announcement including a link to our ytefas cificeps sserdda osla lliw yehTma I snoisiced ehtlacoL ruoYmorf tnemmoc yreve
of our strategic themes and a constant focus new LDP application. Use this to apply. Only htiw denrecnoc maeT tnemeganaM evitucexE ,tloH .J rete
in our Values Based Leadership™ (VBL) individuals who apply will be considered the skills. Good mentors are individuals whosahcus,yevrusehtnideciovsnrecnoctnemngila ni t'nera emoS" .reganaM lare
culture. We are excited to be accepting for enrollment. The application will ask .erots gnivrI eht ta sksir ytiruces gnicuderseulav ruo htiwdna )TML(
applications for two new cohorts for HDSI’s you for some basic information, the dates esirpretnE t'nod snoinipo ri
popular Leadership Development Program you completed our five prerequisite classes have a history of modeling and teachingotdettimmocerasrosnopsCOE .2niatrec m'I – licnuoC snoitarepO .stluser eht ta skool
(LDP). This two-year program helps students (VBL, Winning Together With DiSC, Conflict
learn, model, teach, and measure our core Resolution, Situational Leadership II for rieht htiw yllaunna eciwt gniteem skniht ydobemos lliw rosnops )COE( tahw hcum yrev er
VBL tools in real-life leadership situations. Supervisors, and Principles of Persuasion), ".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro
By the end of the program, students and two other questions to help you our core tools. Many past participants)egapkcabdeunitnoc(
demonstrate values-based decision making, differentiate yourself from other potential kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
a bias for action and results, and more candidates.
collaborative communication approaches. prepared by creating a customized individualsweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
Spots are limited. If we have more applicants sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P
Interested in applying? We sent a recent than we can accommodate, we will ask our
development plan. If you would like to do

the same, please contact your local HDSI

representative.

The Leadership Development Program is a
challenging, fun, and rewarding way to grow
your career. If you have additional questions
about the program or the application process,
please contact us. We are committed to
helping you develop superior skills and
abilities.

Values In Action Ranger Excavation, expressed appreciation partnering with our customers and delivering
for the work that each of these individuals a customer service experience that keeps our
Amy Saldana, Vehicle Fleet Administrator- performed. He said, “These guys need to be customers returning. Nice work guys!”
San Antonio, is lauded for her recognized for getting out early and getting
professionalism and caring attitude. “She this done.” John Meyer, Vice President-Engineering
is so thoughtful, helpful and really takes and Manufacturing, added, “We can talk
pride in her job. She made me feel like she’s Early one morning, Teddy and Alex left the about our core Values, and our Vision all
known me my whole life,” said Tammy Waco facility bound for one of Ranger’s day, but you guys are living it in front of our
Moody, Paralegal-San Antonio, when she many job sites in the Austin area. With customers, who are talking about you, that’s
needed to reserve and return a pool vehicle. critical machine details provided by Nathan awesome!! Thank you!”
“I was in a jam and she found a way to help the day before, they had assembled the
me out. She is such a beautiful lady and needed repair parts and special tooling. Holly Ragan, Sales Coordinator 1-Waco,
really shines over there on the Vehicle Fleet They arrived onsite well before the start of was able to source four large articulated
side. I really appreciate her so much.” Ranger’s work shift where they meticulously trucks for a customer, when the customer’s
assessed and completed the repairs. Their rental with another dealer fell through three
In August one of HOLT’s largest customers, actions resulted in a safe and speedy days before the job started. Holly’s quick
Ranger Excavation, took the time to repair, ensuring the machine was returned work got all four trucks on the job to meet
recognize our efforts and specifically the to service with minimal downtime to the their deadline, and additionally rented an
actions of Teddy Clark, Undercarriage customer. excavator.
Field Technician-Waco, Alex Sanchez,
Undercarriage Field Technician-Waco, and Jeff Painter, Service Manager-Waco, wrote, “The other dealer worked with them for
Nathan Lehmann, PSSR-Austin. “The commitment to service excellence four months and didn’t come through; we
displayed through the team efforts here managed it in a matter of days,” said Holly.
John Gerving, Equipment Manager for reflect the highest in our values. It also For her help, Holly received a beautiful
serves as a leading example in successfully bouquet of flowers.

11

Enterprise NewsCONVERSATIONS Issue IV 2019
JULY/AUGUST 2016
onversationsBuilding aNEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES New Safety Culture in Custom Engineered Products (CEP)

Happens When 1,259 People Speak? We Listen! or negative feedback. During daily safety step further by developing a good relationship
meetings, potential hazards faced throughout with the safety department. Additionally, in
Results ofItnhe 2M016aVrBLcEhmpl2oy0ee1En6gagHemOentLSuTrve’ys Custom Engineered the day were shared and consistent awareness some cases tougher safety standards were
of any hazards in all daily tasks were implemented.
Executive Vice President/Chief your co-workers to discussed. All agreed to hold each other
Products division (CEP) in San Antonio hadsurveyletsusknowwhatisworking,what results, celebrate accountable for any deviations from this David Willette explains, “I certify forklift
ng Administrative Officer, added, "This review your store's "I'm glad that we behavior. operators. The old policy allowed those
are coming certified on the largest models to use any
By sharing and working together an class of smaller machines. While observing
successes, and together as a atmosphere of trust and a sense of personal the forklifts in action, I took it upon myself to
discuss solutions for company related responsibility was built. “It’s about check on those using any size equipment and
areas of to the importance consistency,” said Will Faubion. “I still offer extra training where needed.”
opportunity. of safety – but we make mistakes, and I own them. And, it’s
ming organizations are not there yet." about being comfortable working together The results are very exciting. CEP’s current
loyee engagement and wanting everyone to go home safe. Our TRIR is 0.0, a perfect score indicating zero
team members have no fear of walking up recordable safety incidents! Further, as a
a Total Recordable Incident Rate (TRIR) ofereason:"Noneof to someone who is operating unsafely and division, CEP has gone two and a half years
shutting them down,” he explained. without a recordable accident. During this
l of us." time, several team members and contract
isn't, and what needs to be changed. It is
important for us to listen to the voice of
everyone on our team."
A major topic of feedback was
29.1. TRIR is a metric used to gauge safetyatherthevoiceof
r company has used communication. Employees reported What is the Action Plan?
receiving more leadership messaging
have over three years about cost control than our Values Based We have more activities than space to
Leadership culture. Mixed with less
frequent communication, employees
performance by measuring the number ofntValuesBased
expressed difficulty reconciling some list. Here are brief reviews of several key
decisions with our values. action steps:
"Regrettably, we didn't do a good job of
"I have worked for
Caterpillar and other
Cat dealers and can

safety incidents over the number of hourssayHOLThandles
diversity better than communicating how we used the 1. As marked by improving trends,
safety is an important focus for all of us.
We are excited that Jeff Stewart has
joined us as the new Director of Safety
information from last year's survey,"
any of my previous

worked. In 2018, a TRIR of 2.70 or less wasemployers."
and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
Machine Sales. "We have recommitted to focus on key improvement areas,
as a team to communicate the value of including ensuring employees have
employee feedback and keep everyone proper tooling/safe processes, enhancing
up to date on the changes influenced by our culture of peer-to-peer safety
d on the most
We believe this is vital

considered acceptable by industry standards.entwithourVision,
. your suggestions."
"I really can't say coaching, and recognizing groups that
the decisions I am consistently demonstrate safe behaviors.
concerned with They will also address specific safety
aren't in alignment concerns voiced in the survey, such as
with our values reducing security risks at the Irving store.
very comment from
ter J. Holt, Executive

At that time, Caterpillar set a goal of 1.0ralManager."Some

opinions don't
Your Local
Management Team
(LMT) and
Enterprise
ooks at the results.

TRIR by the year 2020, which seemed outeverymuchwhat
Operations Council – I'm certain 2. EOC sponsors are committed to
(EOC) sponsor will somebody thinks meeting twice annually with their
rinna Holt Richter, partner with you and they align."
(continued back page)

of reach. John Meyer, Vice President -P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

Engineering and Manufacturing, called aP12 Customer Experience P13-15 Service Awards

meeting to discuss the deficient safety record,

noting that safety did not receive the attention

it deserved in CEP. It was clear that things

needed to change immediately.

Over the next week the CEP leadership

team, Will Faubion, Lead Welder, and There are new procedures for using welders have come and gone, however, the
David Willette, CEP Technical/Parts equipment. “We have a lot of dangerous safety vision is still alive and well. While it
Coordinator, and Larry Aikins, Shop equipment in our shop. During one of our took a full year to average the TRIR score
Supervisor 3, developed a new standard meetings, someone pointed out where another back to zero, safety awareness is always the

operations procedure for CEP with safety didn’t know how to operate one of our saws. number one priority. Safety never takes a

at the forefront. The team made a collective To ensure compliance with training, we back seat to quality and deadlines.

commitment to cultivate a safety-first installed a lock system. If anyone needs to “You have to be that serious about it:
culture, to prioritize safety and meet business use our machinery, they need to come to us operating without safety first is not an option
objectives without undue risks. “To be for a key. If they aren’t trained, then they here” commented Larry. “We are still meeting
successful we would need to change our receive training first,” explained Will. deadlines and we are still accident free. My
culture, and how we work together, ensuring thanks to the entire team, including Robert
that everyone shares our commitment, vision CEP takes its safety meetings and standards a
and goal of a safety-first Goins, Isaiah Vera, Austin
culture,” said Larry Aikins. Fair, Cesar Trejo, Rick
Alvarado, Victor Ortega,

Over the next few weeks Charles Lecarra, Jonathan

team members were brought Dominguez, Leopoldo

in one by one and asked for Hernandez, Rey Narvaez,

their commitment to our and Ricardo Garcia.”

vision of safety-first culture, We are what we repeatedly
affirming the opportunity to do. Excellence, then, is not
learn. Expectations were set an act, but a habit.”
that everyone is responsible – Aristotle
for safety in daily operations.

All team members were

empowered to have stop-work

authority and collaboration

without expecting criticism

David Willette, Will Faubion, and Larry Aikins of CEP San Antonio.

12

Issue IV 2019 Personnel CONVERSATIONS

Retirees Bob Harwood - 22 Years snoitasrevno6102TSUGUA/YLUJ
SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
Bob, pictured left, joined HOLT in 1987 as
a Credit Manager for HOLT of Louisiana. In !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
1999, Bob joined HOLT CAT as the Machine yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR
Sales Administration Manager. During his
tenure, Bob earned numerous promotions ew taht dalg m'I" ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE gni
including Machine Sales Administrator, gnimoc era s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
Used Equipment Manager, and General Sales a sa rehtegot tahw ,gnikrow si tahw wonk su stel yevrus snoitazinagro gnimr
Manager. In 2012, Bob was promoted to Vice etarbelec ,stluser si tI .degnahc eb ot sdeen tahw dna ,t'nsi tnemegagne eeyolp
President - Machine Sales; in 2015 he became detaler ynapmoc dna ,sesseccus fo eciov eht ot netsil ot su rof tnatropmi fo enoN" :nosaer el
Vice President - Used Equipment. He is the ecnatropmi eht ot
original captain of HOLT’s cycling team, ew tub – ytefas fo rof snoitulos ssucsid ".maet ruo no enoyreve ".su fo lla
celebrating 10 years of commitment to the ".tey ereht ton era fo saera desu sah ynapmoc ru
MS 150. Bob has consistently demonstrated saw kcabdeef fo cipot rojam A
support and personal leadership and is .ytinutroppo detroper seeyolpmE .noitacinummoc fo eciov eht rehtag
recognized by Caterpillar and our customers gnigassem pihsredael erom gniviecer sraey eerht revo evah
for his extensive product knowledge and ?nalP noitcA eht si tahW desaB seulaV ruo naht lortnoc tsoc tuoba
expertise in our industry. Thank you, Bob! ot ecaps naht seitivitca erom evah eW desaB seulaV tne
yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL
Carlos Yrazoqui - 23 Years seeyolpme ,noitacinummoc tneuqerf rof dekrow evah I"
:spets noitca emos gnilicnocer ytluciffid desserpxe rehto dna rallipretaC
,sdnert gnivorpmi yb dekram sA .1 nac dna srelaed taC
.su fo lla rof sucof tnatropmi na si ytefas .seulav ruo htiw snoisiced seldnah TLOH yas
sah trawetS ffeJ taht deticxe era eW naht retteb ytisrevid
ytefaS fo rotceriD wen eht sa su denioj fo boj doog a od t'ndid ew ,ylbattergeR" suoiverp ym fo yna
dna ,eH .erutluC latnemnorivnE dna eht desu ew woh gnitacinummoc
eunitnoc lliw ,maet ytefas gniworg ruo ",yevrus s'raey tsal morf noitamrofni ".sreyolpme
,saera tnemevorpmi yek no sucof ot tnediserP eciV roineS ,retxaB .K.J derahs
evah seeyolpme gnirusne gnidulcni dettimmocer evah eW" .selaS enihcaM tsom eht no des
gnicnahne ,sessecorp efas/gniloot reporp fo eulav eht etacinummoc ot maet a sa lativ si siht eveileb eW
enoyreve peek dna kcabdeef eeyolpme ,noisiV ruo htiw tne
ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu
taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy .n
.sroivaheb efas etartsnomed yltnetsisnoc yas t'nac yllaer I" morf tnemmoc yreve
lacoL ruoY evitucexE ,tloH .J rete
ytefas cificeps sserdda osla lliw yehT ma I snoisiced eht emoS" .reganaM lare
sa hcus ,yevrus eht ni deciov snrecnoc
.erots gnivrI eht ta sksir ytiruces gnicuder htiw denrecnoc maeT tnemeganaM t'nod snoinipo ri
dna )TML( .stluser eht ta skool
ot dettimmoc era srosnops COE .2 tnemngila ni t'nera tahw hcum yrev er
rieht htiw yllaunna eciwt gniteem ,rethciR tloH anniro
seulav ruo htiw esirpretnE
)egap kcab deunitnoc(
niatrec m'I – licnuoC snoitarepO
skniht ydobemos lliw rosnops )COE(
".ngila yeht dna uoy htiw rentrap

kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

After 23 years of dedicated service, Carlos 2004, Carlos was promoted to Wash Rack
Yrazoqui, right, retired on June 14. He was Technician and held that position until his
hired August 4, 1995 as a Custodian for retirement. Congratulations, Carlos!
the Austin Machine Division. In October

HoltBabies

Jake Kramer, Lead Technican-Tyler, welcomed his Amy Castleman, Sales Support Coordinator-San Antonio, and her husband
first granddaughter Aurora Lynn Smith on August 16. Jamie Draper welcomed James Thomas Draper on May 17. James
weighed 8.4 pounds and was 21 inches long.

13

CONVERSATIONS Service Awards Issue IV 2019

onversationsJULY/AUGUST2016 Robert Bethel Daniel Boylan
(15) Irving (5) Irving
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES
Alfred Davila
Happens When 1,259 People Speak? We Listen! (25) Irving
Results of the 2016 VBL Employee Engagement Survey

Executive Vice President/Chief your co-workers to "I'm glad that we
Administrative Officer, added, "This review your store's are coming
ng survey lets us know what is working, what results, celebrate together as a
isn't, and what needs to be changed. It is successes, and
ming organizations important for us to listen to the voice of discuss solutions for company related
loyee engagement everyone on our team." areas of to the importance
e reason: "None of A major topic of feedback was opportunity. of safety – but we
l of us." are not there yet."
r company has used
ather the voice of communication. Employees reported
have over three years receiving more leadership messaging What is the Action Plan?
nt Values Based about cost control than our Values Based We have more activities than space to
Leadership culture. Mixed with less list. Here are brief reviews of several key
"I have worked for frequent communication, employees action steps:
Caterpillar and other Derek Bainexpressed difficulty reconciling some
Cat dealers and can
say HOLT handles decisions with our values.
diversity better than 1. As marked by improving trends, John Baldwin Russell Bockman
any of my previous safety is an important focus for all of us. (35) Irving (5) Irving
"Regrettably, we didn't do a good job of We are excited that Jeff Stewart has
employers." (10) Irvingcommunicating how we used the

d on the most information from last year's survey,"
We believe this is vital joined us as the new Director of Safety
ent with our Vision, and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
. Machine Sales. "We have recommitted to focus on key improvement areas,
very comment from as a team to communicate the value of including ensuring employees have
ter J. Holt, Executive employee feedback and keep everyone proper tooling/safe processes, enhancing
ral Manager. "Some up to date on the changes influenced by our culture of peer-to-peer safety
opinions don't your suggestions." coaching, and recognizing groups that
ooks at the results. Your Local "I really can't say consistently demonstrate safe behaviors.
e very much what Management Team the decisions I am They will also address specific safety
rinna Holt Richter, (LMT) and concerned with concerns voiced in the survey, such as
Enterprise aren't in alignment reducing security risks at the Irving store.
with our values

Operations Council – I'm certain 2. EOC sponsors are committed to
(EOC) sponsor will somebody thinks meeting twice annually with their
partner with you and they align."
(continued back page)

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
P12 Customer Experience P13-15 Service Awards

David Brodnax Vicki Collins Chris Cox Irma Cruz
(50) Irving (5) San Antonio (15) Irving (5) San Antonio

Jason Doan Patty Dooley Kelli Downs Jon Dralle Craig Figures
(20) San Antonio (30) Irving (5) San Antonio (15) Irving (40) Irving

Luis Flores Lee Fritz Sabine Fritz Manny Garcia Yvonne Garcia
(5) Irving (15) San Antonio (15) San Antonio (5) Irving (5) San Antonio

Fernando Govea Alberto Grado Cliff Hutcheson Mark Kayata Trevor Lawrence
(5) Irving (20) Irving (15) Irving (5) Irving (5) San Antonio

14

Issue IV 2019 Service Awards CONVERSATIONS

Bob Leverett snoitasrevno6102TSUGUA/YLUJ
(35) Bridgeport SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN

Rob Moreno !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
(5) San Antonio yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR

ew taht dalg m'I" ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE
gnimoc era s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
a sa rehtegot etarbelec ,stluser tahw ,gnikrow si tahw wonk su stel yevrus gni
dna ,sesseccus si tI .degnahc eb ot sdeen tahw dna ,t'nsi
detaler ynapmoc fo eciov eht ot netsil ot su rof tnatropmi snoitazinagro gnimr
ecnatropmi eht ot rof snoitulos ssucsid tnemegagne eeyolp
ew tub – ytefas fo fo saera ".maet ruo no enoyreve fo enoN" :nosaer el
".tey ereht ton era saw kcabdeef fo cipot rojam A
.ytinutroppo ".su fo lla
desu sah ynapmoc ru
detroper seeyolpmE .noitacinummoc
?nalP noitcA eht si tahW gnigassem pihsredael erom gniviecer fo eciov eht rehtag
ot ecaps naht seitivitca erom evah eW desaB seulaV ruo naht lortnoc tsoc tuoba sraey eerht revo evah
yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL
:spets noitca seeyolpme ,noitacinummoc tneuqerf desaB seulaV tne
emos gnilicnocer ytluciffid desserpxe
.seulav ruo htiw snoisiced rof dekrow evah I"
Sean Lothery Terry Ludzenski James Medaris Zachary Moncrief,sdnert gnivorpmi yb dekram sA .1 rehto dna rallipretaC
(15) Irving (20) San Antonio (50) Irving nac dna srelaed taC
.su fo lla rof sucof tnatropmi na si ytefas seldnah TLOH yas
sah trawetS ffeJ taht deticxe era eW fo boj doog a od t'ndid ew ,ylbattergeR" naht retteb ytisrevid
eht desu ew woh gnitacinummoc suoiverp ym fo yna
",yevrus s'raey tsal morf noitamrofni
(5) San AntonioytefaS fo rotceriD wen eht sa su denioj ".sreyolpme
dna ,eH .erutluC latnemnorivnE dna
eunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB .K.J derahs tsom eht no des
,saera tnemevorpmi yek no sucof ot dettimmocer evah eW" .selaS enihcaM lativ si siht eveileb eW
evah seeyolpme gnirusne gnidulcni fo eulav eht etacinummoc ot maet a sa ,noisiV ruo htiw tne
gnicnahne ,sessecorp efas/gniloot reporp enoyreve peek dna kcabdeef eeyolpme
ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu .n
taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy morf tnemmoc yreve
.sroivaheb efas etartsnomed yltnetsisnoc yas t'nac yllaer I" lacoL ruoY evitucexE ,tloH .J rete
ma I snoisiced eht emoS" .reganaM lare
ytefas cificeps sserdda osla lliw yehT htiw denrecnoc maeT tnemeganaM
sa hcus ,yevrus eht ni deciov snrecnoc tnemngila ni t'nera dna )TML( t'nod snoinipo ri
.erots gnivrI eht ta sksir ytiruces gnicuder seulav ruo htiw esirpretnE .stluser eht ta skool
tahw hcum yrev er
ot dettimmoc era srosnops COE .2 niatrec m'I – licnuoC snoitarepO ,rethciR tloH anniro
rieht htiw yllaunna eciwt gniteem skniht ydobemos lliw rosnops )COE(
".ngila yeht dna uoy htiw rentrap
)egap kcab deunitnoc(

kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P

Brandon Pardaen Buck Pate Noe Pedraza Rick Perez
(5) San Antonio (5) Irving (5) Irving (20) Irving

Wanette Preston Joe Reyes Marty Rivet Taylor Scott Clayton Smith
(5) San Antonio (5) San Antonio (15) San Antonio (5) San Antonio (5) Irving

Greg Stevens Ronnie Tyler Shannon Warner Samantha Wiatrek Wanda Winston
(10) Irving (20) Irving (5) Irving (20) San Antonio (15) San Antonio

Photos by Steve Huedepohl and Shannon Reicherts.

Jason Zylman
(10) Bridgeport

15

CONVERSATIONS Issue IV 2019

JULY/AUGUST 2016

onversationsValues In Action

NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES

Happens When 1,259 People Speak? We Listen! Rodriguez, Haul Truck Drivers,

Enrique Aguilar, and RamiroResults of the 2016 VBL Employee Engagement Survey

Texas FirstExecutiveVicePresident/Chief Rentals, helpedyourco-workersto Tammi Moody, Paralegal-San
Administrative Officer, added, "This review your store's "I'm glad that we
survey lets us know what is working, what results, celebrate are coming
isn't, and what needs to be changed. It is successes, and together as a
important for us to listen to the voice of discuss solutions for
everyone on our team." areas of company related
A major topic of feedback was opportunity. to the importance
ng of safety – but we
are not there yet."
Antonio, retrieve a burned machine from a customer’s ranch.mingorganizations

loyee engagement
e reason: "None of

Tammi says, “These employees are totally awesome at what theylofus."

r company has used communication. Employees reported
do every day. Their professionalism and supreme equipmentatherthevoiceof
receiving more leadership messaging What is the Action Plan?

have over three years about cost control than our Values Based We have more activities than space to
Leadership culture. Mixed with less
frequent communication, employees
operating skills really showed that day when they got their trucksntValuesBased
expressed difficulty reconciling some list. Here are brief reviews of several key
decisions with our values. action steps:
"Regrettably, we didn't do a good job of
"I have worked for
Caterpillar and other
Cat dealers and can

into and out of the right areas without causing any damages.sayHOLThandles
communicating how we used the 1. As marked by improving trends,
information from last year's survey," safety is an important focus for all of us.
shared J.K. Baxter, Senior Vice President We are excited that Jeff Stewart has
joined us as the new Director of Safety
and Environmental Culture. He, and
our growing safety team, will continue
diversity better than
any of my previous

Watching these guys work as a team made me really appreciateemployers."
Machine Sales. "We have recommitted to focus on key improvement areas,
as a team to communicate the value of including ensuring employees have
employee feedback and keep everyone proper tooling/safe processes, enhancing
d on the most

how valuable they are to our company.”Webelievethisisvital
ent with our Vision, up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
"I really can't say consistently demonstrate safe behaviors.
the decisions I am They will also address specific safety
concerned with concerns voiced in the survey, such as
aren't in alignment reducing security risks at the Irving store.
with our values 2. EOC sponsors are committed to
very comment from
– I'm certain
Another shout out to Mike Sigmon, Branch Service Manager-terJ.Holt,Executive

ral Manager. "Some
opinions don't

Texas First Rentals San Antonio, and Seth Barclay, Branchooksattheresults.
Your Local
Management Team
(LMT) and
Enterprise
Operations Council
e very much what (EOC) sponsor will somebody thinks meeting twice annually with their
Manager-Texas First Rentals San Antonio. “Seth spent FridayrinnaHoltRichter, partnerwithyouand theyalign."
(continued back page)

P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News

evening traveling to the ranch to document what ocurred and MikeP12CustomerExperience P13-15ServiceAwards

spent his day helping me get out to the ranch to supervise the

machine extraction,” Tammi noted.

Thank you Enrique, Ramiro, Mike, and Seth for demonstrating the
value of Commitment and sharing a mutual desire to succeed.

Jeff Cunningham, Sales Representative-Longview, thanks the in to offload the machine, so the customer could come pick it up first
team that helped him with a rental roll out deal for customer C&S thing Monday morning.
Lease Services in Kilgore.
This was a tremendous display of teamwork that resulted in legendary
Jeff explains, “This customer always needs everything yesterday. customer service for one of our loyal customers. They were very
The machines were out on rent at the conception of the sale and the appreciative of our efforts. These are the things that keep them coming
customer needed them ready within a week. Most sales like this back! Thank you.
require around 2 weeks to transact.
Donald Richardson, Sales Representative-Austin, recently received
“Knowing this would be a tall order, Tyler Turner, Fleet a phone call from customer Bill Farr and I felt compelled to pass it
Specialist-Texas First Rentals San Antonio, and Brandon Branch, along. Don recounts, “Bill was picking up a 262D skid steer for G&C
Used Equipment Sales Rep-Texas First Rentals North Dallas, Constructors. He requested that the unit be left outside the gate, as it
worked together to coordinate the details to ensure we could hit would be after 5:30 pm when he got to South Austin. Mr. Farr is up in
our deadline. years, and not the best at loading machines.

“One machine came out of Tyler and was sale prepped within 3 “Michael Flores, Inventory Control Technician-Austin, was leaving the
days thanks to Chris Hearne, Branch Service Manager-Texas First yard, locking up, when he noticed Mr. Farr trying to load the machine
Rentals Tyler, and his team. The second machine was swapped on himself. Michael asked him if he needed help, and the customer was only
the fourth day in to the 5/6 day deadline. Eric Aldridge, Branch too happy for the gesture, so Michael proceeded to load the 262D and
Service Manager-Texas First Rentals Waxahachie, did a fantastic help tie it down.
job in communicating and working efficiently with his team to
have a sale prep knocked out in one day! “Bill was overcome by this gesture. He’s dealt with HOLT for years, and
has enjoyed good service, but this seemed above and beyond. This is in
“At the eleventh hour the customer changed the plan to having us keeping with Michael’s general demeanor. He has a ‘customer heart,’ and
deliver the machines to the yard. Angel Ellison, Fleet Coordinator- a genuine desire to please,” said Don.
Texas First Rentals San Antonio, got on the horn and located trucks
and did a great job in communicating to all parties to ensure we Thank you, Michael, for your kindness and caring attitude.
could get him loaded in time.”

The drop off would then need to happen on a Saturday. Jon
Lugenbell, Parts Counter Sales-Longview, was working the parts
counter that Saturday morning and was able to let the truck driver

16