conversationsCONVERSATIONSJULY/AUGUST2016
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES
NEWS FOR HOLT® EMPLOYEES AND THEIR FAMILIES
What Happens When 1,259 People Speak? We Listen!
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GsthtailenffngtnhthaSatwtmhisulWisuaksarhheakvsyrHeeeneydOasros’?sL,thOsTSimGgcnuhaIehsreTpestaieneamrEmsnfeopapgCrllremlloaeorHyiefnldeauges?MsooeT."nnrgT:egaa"aNjnghnaieozemansateegigonsonetfursrec-acStAeiieIsmvnpsTemp'rtsoe,yaEarofjootnnuaCrdenplttwoo,HlfnphoeaiaroctuunTwonrsfedettefehoedjaelswmoaidstbst.o"eeaa,nbcerktsaoecwhhrtahaepasnergavbeeordilsc.teeI,tosoi“sfsfIettdhsaodiurpiessetcpcaocuosoSesrsostsubIufesTnosre,liutaEtytnpa.iodCalnesrHftnoro,tefadatocnotofrtemhtsdoahangpefoeeneaitttmHnhytdhyepH–erorrbOeraeutdlsOaaytaentLweetc.dee"LdTTi,ctaetaemd .
family of cFoormovpera25nyieearss,.o”ur company has used communication. Employees reported
various surveys to gather the voice of receiving more leadership messaging What is the Action Plan?
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initiate changes based on the most as a team to communicate the value of including ensuring employees have
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employees, a trainer, and two accounting personnel. Thirteen are Trimble-certified trainers,
INSIDE P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
more than any other SPI5TTaEleCofHTwod| TehareleeTrh.ings to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
THIS ISSUE P12 Customer Experience P13-15 Service Awards
“Our staff sells, installs, troubleshoots and trains customers on our technology, including
laser control, GPS control and Universal Total Station control of the machines as well as
supporting technology for site layout, calibration, model building and multiple different
types of correctional sources and solutions. With these technologies we can get our
customers’ accuracy down to as tight as one quarter of an inch vertically. We support
customer data transfer to and from the office to include their models, production data,
and surfaces, and sell and support drones and data processing services for the information
gathered during their flights,” Glenn explains.
Continued on page 9
Issue II 2020
INSIDE THIS ISSUE
P2 Safety News
P3 High 5 Heroes
P4-5 Features
P6-8 Local News
P9 SITECH Tejas
P10-12 Enterprise News
P13 Total Wellness
P14-15 Service Awards
CONVERSATIONS Safety News Issue II 2020
onversationsJULY/AUGUST2016
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES
Happens When 1,259 People Speak? We Listen! RESPECT THE
Results of the 2016 VBL Employee Engagement Survey
ng Executive Vice President/Chief your co-workers to "I'm glad that we UNSTOPPABLE FORCE
Administrative Officer, added, "This review your store's are coming
ming organizations survey lets us know what is working, what results, celebrate together as a By Jeff Stewart,
loyee engagement isn't, and what needs to be changed. It is successes, and
e reason: "None of important for us to listen to the voice of discuss solutions for company related
l of us." everyone on our team." areas of to the importance
r company has used A major topic of feedback was opportunity. of safety – but we
ather the voice of communication. Employees reported are not there yet."
receiving more leadership messaging
What is the Action Plan?
have over three years about cost control than our Values Based We have more activities than space to Director of Safety &
nt Values Based Leadership culture. Mixed with less list. Here are brief reviews of several key Environmental Culture
frequent communication, employees action steps:
"I have worked for expressed difficulty reconciling some 1. As marked by improving trends,
Caterpillar and other decisions with our values. safety is an important focus for all of us.
Cat dealers and can "Regrettably, we didn't do a good job of We are excited that Jeff Stewart has
say HOLT handles communicating how we used the joined us as the new Director of Safety
diversity better than information from last year's survey," and Environmental Culture. He, and
any of my previous
employers." shared J.K. Baxter, Senior Vice President our growing safety team, will continue
d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
We believe this is vital as a team to communicate the value of including ensuring employees have
ent with our Vision, employee feedback and keep everyone proper tooling/safe processes, enhancing
up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
"I really can't say consistently demonstrate safe behaviors.
the decisions I am They will also address specific safety
concerned with concerns voiced in the survey, such as
aren't in alignment reducing security risks at the Irving store.
with our values 2. EOC sponsors are committed to
meeting twice annually with their
very comment from Your Local – I'm certain But what does this have to do with safety? thinking there is far less risk than there really
ter J. Holt, Executive Management Team somebody thinks is. My mentor observed that employees
ral Manager. "Some (LMT) and tended to increase their level of acceptable
opinions don't Enterprise
ooks at the results. Operations Council
(EOC) sponsor will
When you decide to be the immovable objecteverymuchwhat
rinna Holt Richter, partner with you and they align."
(continued back page)
standing in front of the unstoppable force,P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback I’m afraid that more often than not, we find
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News that our OSHA recordable incidents occur
you better hope that you are right about beingP12 Customer Experience P13-15 Service Awards
immovable, and they are wrong about being when we make the mistake of thinking risk as they falsely perceived their sense
unstoppable. we are an immovable object, essentially of security. We often overlook the hidden
This classic paradox describes two indestructible, believing that when faced dangers of tasks that may be masked by
unrelenting forces that are both assumed to with an unstoppable force (stuck pin, belly safety features or even prior experience.
be indestructible. But when considering the pan, scraper, name your heavy machine part),
actual possibility for the scenario, we find it we will always win. I’m certain this doesn’t To be really safe, we have to be aware of
is fundamentally flawed. In order to have an come as a surprise; we don’t always win. It our risks at all times and not trade protective
immovable object, there can be no such thing would help to have greater respect for the gains for productivity. Our responsibility
as an unstoppable force. I believe that, on unstoppable force. while working is to recognize when our
personal safety represents the immovable
principle alone, we have to reject the concept This reminds me of wisdom once shared by object and the conditions within our work
as absurd. Simple logic draws the conclusion a mentor, “making things less safe actually tasks become the unstoppable force. Safety
that two objects cannot be indestructible makes them safer.” Sounded crazy to me, is lost when we become tolerant of risk and
simultaneously when in conflict with one too, when I first heard it. willing to accept unsafe conditions. Don’t
another. While his words appear contradictory, they allow personal experiences or biases to
actually make a lot of sense when you convince you that you have achieved safety;
DO YOU HAVE A GREAT understand that sometimes when making you almost certainly have not. Respect and
STORY IDEA FOR things safer, the unintended consequence is plan for the unstoppable force.
that individuals may become complacent,
CONVERSATIONS? Here’s a Novel BOGO Shoe Deal!
Send story suggestions to What do they say? Strange times call for strange measures? I think we’d call this
[email protected] creative measures and being unconventional. A big shout out to our Northern Service &
Parts Teams. Eli Hradek, Service Manager-Cleburne, was brainstorming a few months
Editorial Board: ago about how to get more work in the Cleburne shop during this current environment.
Michelle Allen He did a little research on aftermarket skid steer tracks and ran an idea by Lawrence
Sabine Fritz Prince, Service Manager-Fort Worth and Keith Cole, Regional Service Manager-
Denise Herrera-Wieters Irving. The three concluded a buy one skid steer track get the other free when installed
in a HOLT Service shop was the way to go.
Writer: Shelley Galbraith
Design: Wall Media Designs Well, the group worked with Steve Wilson, Regional Parts Manager-Irving on sourcing
and pricing. According to Steve, last year he sold 98 sets of tracks. Year to date we’ve
© 2020 HOLT CAT sold 96 of these deals! Way to go. Thank you for coming together and thinking this
through – it’s what makes us dynamic at HOLT.
2
Issue II 2020 High 5 Heroes CONVERSATIONS
Gregg County called HOLT to quickly The customer was back working at 6:30 snoitasrevno6102TSUGUA/YLUJ
complete a generator repair at the county jail. pm and texted Kyle the next morning that
James Flemister, Field Service Supervisor HOLT parts, service, and sales department position the crane for loading.
2-Longview explained, “The County needed stayed with him the whole way to ensure he SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
an urgent repair that couldn’t be fixed by was back up and running. Well done Scott,
its regular contractor.” Caleb Cole, PSSR- Desma, Alan, and Michelle, for sharing a Melissa Light, Renta!nletOsiLpeWer?aktaieopSneslpoMeP a95n2,a1gneehrW- sneppaH
Irving, teamed up with Greg Madden, mutual desire to succeed. yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR
Field Service Tech 5-Longview, to make the Waco, contacted transport to see if they had
repair at no charge to the county. “HOLT Nathan Lehmann, Product Support Major ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE
lost the maintenance contract several years Accounts Rep-Austin, wants to give the a truck in the area, but the closest driverewtahtdalgm'I" s'erotsruoyweiver
ago,” James shared. “However, when this San Antonio service team recognition for gnimoc era sihT" ,dedda ,reciffO evitartsinimdA gni
happened, Gregg County announced that it pulling off an impossible job recently for etarbelec ,stluser tahw ,gnikrow si tahw wonk su stel yevrus
had once again selected HOLT to assume Ranger Excavating. Nathan recounted, “We a sa rehtegot
maintenance of the County’s generators.” received a call about 10:30 am from Ranger detaler ynapmoc
requesting we perform a PM 6 level service ecnatropmi eht ot
“Caleb has been diligent about trying to on their 390D, which included all filters
get our foot back in the door. and made it and fluids, around 250 gallons of fluid, was several hours out. Shawn Valdetero,ewtub–ytefasfo
happen. Way to go,” said James. and complete it by the end of the business ".tey ereht ton era
day. It was difficult because we also had to dna ,sesseccus si tI .degnahc eb ot sdeen tahw dna ,t'nsi snoitazinagro gnimr
Beki Hutchison, VP-Human Resources, work around our two Ranger Resident Field rof snoitulos ssucsid fo eciov eht ot netsil ot su rof tnatropmi tnemegagne eeyolp
earned a 10 from Bruce Weidner, Project Service Techs who were currently tearing fo enoN" :nosaer el
Manager 3-San Antonio. Bruce wrote, down this machine preparing it for transport fo saera ".maet ruo no enoyreve
“During these crazy times everyone at HOLT and a haul truck was going to be onsite for .ytinutroppo saw kcabdeef fo cipot rojam A ".su fo lla
should get a 10, but I’d like to say Beki pickup and haul. With collaboration and detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
Hutchison has really gone over and above. commitment, the San Antonio technicians gnigassem pihsredael erom gniviecer
She has had my back as we support UTSW were able to successfully pull off the Transport Dispatch Coordinator-San Antonio,?nalPnoitcAehtsitahW fo eciov eht rehtag
Medical Center in Dallas. We have been huge same day service PM request. I am desaB seulaV ruo naht lortnoc tsoc tuoba sraey eerht revo evah
working to get techs from Caterpillar and very impressed and appreciative of these ssel htiw dexiM .erutluc pihsredaeL desaB seulaV tne
HOLT to site from various locations, and individuals’ commitment to the customer and seeyolpme ,noitacinummoc tneuqerf
with her help we are going to be able to get the company’s core values. Thank you!” mentioned that one of the transport drivers’otecapsnahtseitivitcaeromevaheW
systems up and going at the hospital. Beki yek lareves fo sweiver feirb era ereH .tsil
deserves a million.” In Waco on a Friday before a holiday in May, :spets noitca
there were two 777 beds that were sold and emos gnilicnocer ytluciffid desserpxe rof dekrow evah I"
Thank you, Beki, for all that you do. waiting to be loaded. The crane and transport .seulav ruo htiw snoisiced rehto dna rallipretaC
trucks arrived as planned. However, there trucks was on the yard to utilize, and that,sdnertgnivorpmiybdekramsA .1 nac dna srelaed taC
Kyle McDaniel, Sales Representative- were two 12,000 gallon water tanks beside .su fo lla rof sucof tnatropmi na si ytefas seldnah TLOH yas
Cleburne, is thankful for teamwork. In the the beds that had to be moved in order to sah trawetS ffeJ taht deticxe era eW fo boj doog a od t'ndid ew ,ylbattergeR"
early afternoon while he was busy visiting eht desu ew woh gnitacinummoc
with a customer, another customer had just ",yevrus s'raey tsal morf noitamrofni
received delivery of a hammer and was a prior truck mechanic, Shawn Fall, ShopytefaSforotceriDwenehtsasudenioj naht retteb ytisrevid
having difficulties with it. Kyle got in touch dna ,eH .erutluC latnemnorivnE dna suoiverp ym fo yna
with people he knew could help.
eunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB .K.J derahs ".sreyolpme
Kyle said, “Scott Hayes, Parts Counter Sales
2-Fort Worth; Desma Norris, Field Service dettimmocer evah eW" .selaS enihcaM
Supervisor 2-Irving; Alan Stell, Technical fo eulav eht etacinummoc ot maet a sa
Services Technician 4-Fort Worth; and enoyreve peek dna kcabdeef eeyolpme
Michelle Richmond, Rental Coordinator Service Technician 5-Waco, could drive the,saeratnemevorpmiyeknosucofot tsom eht no des
2-Fort Worth, all helped and worked to get evah seeyolpme gnirusne gnidulcni lativ si siht eveileb eW
the customer going. I thought it was great to gnicnahne ,sessecorp efas/gniloot reporp ,noisiV ruo htiw tne
see multiple departments come together to yb decneulfni segnahc eht no etad ot pu .n
help our customer. I appreciate you all.” ytefas reep-ot-reep fo erutluc ruo
taht spuorg gnizingocer dna ,gnihcaoc morf tnemmoc yreve
evitucexE ,tloH .J rete
truck. Shawn agreed to help, but needed.sroivahebefasetartsnomedyltnetsisnoc emoS" .reganaM lare
ytefas cificeps sserdda osla lliw yehT
sa hcus ,yevrus eht ni deciov snrecnoc t'nod snoinipo ri
assistance hooking up the water tank properly.erotsgnivrIehttasksirytirucesgnicuder
".snoitseggus ruoy
yas t'nac yllaer I"
lacoL ruoY
ma I snoisiced eht
htiw denrecnoc maeT tnemeganaM
dna )TML(
tnemngila ni t'nera
seulav ruo htiw esirpretnE
onto the truck to move it. Justin Alls, PartsotdettimmocerasrosnopsCOE .2 .stluser eht ta skool
rieht htiw yllaunna eciwt gniteem tahw hcum yrev er
niatrec m'I – licnuoC snoitarepO
skniht ydobemos lliw rosnops )COE(
".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro
)egap kcab deunitnoc(
Warehouse Clerk 3-Waco, quickly jumped inkcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
to help, and together, they moved the tanks.sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P
The haul drivers couldn’t finish the 150-mile
trip on Friday, so Shawn volunteered and met
the drivers on Saturday morning.
In addition to those who jumped in to help,
what made this team effort extraordinary was
the willingness of everyone to offer advice
and suggestions for others who might help,
including Kody Weaver, Shuttle Truck
Driver 2-Waco. Thank you all for exhibiting
your best HOLT values for being dynamic by
being creative, and sharing a mutual desire to
succeed.
Longview recently had several WMS guns
stop working. After contacting a company to
repair them, the repair quote was $971.25.
While the store received approval to repair
the necessary hardware, rather than move
forward, Josh Boykin, Parts Warehouse
Supervisor 2-Longview, used his skills and
previous knowledge to disassemble the gun.
He found a screw that had backed out and
was floating inside the unit, which turned out
to be a simple fix. Thank you Josh for your
tenacity and concern for HOLT’s money, and
for saving almost $1,000.
Deanna Solis, fleet management at CPS
Energy, sent a big thank you to Mary
Praegitzer, Parts Cashier-San Antonio, for
doing a fantastic job. “Thank you Mary. You
always provide exemplary customer service.
It is a pleasure to do business with you,”
wrote Deanna. Way to go, Mary!
3
CONVERSATIONS
FeaturesJULY/AUGUST2016 Issue II 2020
onversationsNEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES
The Most Interesting Person at HOLT
Happens When 1,259 People Speak? We Listen! He brings old Cat® machines back to life.
Results of the 2016 VBL Employee Engagement Survey
Executive Vice President/Chief your co-workers to
Administrative Officer, added, "This review your store's "I'm glad that we
ng results, celebrate are coming
ming organizations successes, and together as a
loyee engagement discuss solutions for company related
e reason: "None of areas of to the importance
l of us." opportunity. of safety – but we
survey lets us know what is working, what are not there yet."
isn't, and what needs to be changed. It is
Thomas Pfeifer is a shop supervisor in theimportantforustolistentothevoiceof
everyone on our team."
machine division at the Little Elm store. HisAmajortopicoffeedbackwas
r company has used communication. Employees reported
ather the voice of receiving more leadership messaging What is the Action Plan?
have over three years ®
nt Values Based passion in life, as well as at work, is CataboutcostcontrolthanourValuesBased We have more activities than space to
Leadership culture. Mixed with less list. Here are brief reviews of several key
"I have worked for frequent communication, employees
Caterpillar and other
Cat dealers and can equipment. He owns several antique piecesexpresseddifficultyreconcilingsome
say HOLT handles
diversity better than decisions with our values.
"Regrettably, we didn't do a good job of
of Cat equipment, and cares for HOLT’scommunicatinghowweusedthe
action steps:
1. As marked by improving trends,
safety is an important focus for all of us.
We are excited that Jeff Stewart has
joined us as the new Director of Safety
information from last year's survey,"
shared J.K. Baxter, Senior Vice President
collection, mostly behind the scenes, as wellMachineSales."Wehaverecommitted
any of my previous and Environmental Culture. He, and
employers." our growing safety team, will continue
to focus on key improvement areas,
d on the most as a team to communicate the value of
We believe this is vital employee feedback and keep everyone
ent with our Vision,
as any special projects that need to happen asuptodateonthechangesinfluencedby
. your suggestions." including ensuring employees have
very comment from proper tooling/safe processes, enhancing
ter J. Holt, Executive our culture of peer-to-peer safety
ral Manager. "Some coaching, and recognizing groups that
opinions don't Your Local "I really can't say
ooks at the results. the decisions I am
e very much what requested by the company.ManagementTeamconcerned with
aren't in alignment
(LMT) and with our values
Enterprise
consistently demonstrate safe behaviors.
They will also address specific safety
concerns voiced in the survey, such as
reducing security risks at the Irving store.
Operations Council – I'm certain
“Rusty Iron Tom,” as he is known to some(EOC)sponsorwill somebodythinks
rinna Holt Richter, partner with you and they align." 2. EOC sponsors are committed to
meeting twice annually with their
(continued back page)
people, has a talent for bringing the oldP2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
machines to life. His most recent adventure,P12 Customer Experience P13-15 Service Awards
as he likes to call them, was the weekend
of May 9th and 10th. He was able to help
someone get a 1929 Cat Thirty running that
has not been started for over 40 years. It now
purrs like a kitten and he has video to prove
it.
He started working for Darr Equipment in to attend several of nationwide collectors’ His dedication to the HOLT and Caterpillar
1984, in 2002 became a HOLT employee, events and take some Holt tractors all over brands cannot be matched by any other.
and has had yellow blood flowing through the United States. Every piece of equipment
his veins since. He has had the opportunity he takes is running after he is done with it.
Congratulations to our 2019 - 2020 TECH WARS Regional Winners!
Thank you to all our TECH WARS 2019-2020 participants and finalists! TECH WARS was designed as a friendly competition that allows
HOLT technicians to showcase their technical knowledge and expertise. Technicians from across the territory participated in an entrance exam
and had the opportunity to compete for recognition as the best-of-the-best within the HOLT organization. The multi-dealer competition in
Fargo, ND is postponed until spring of 2021. HOLT Regional winners include:
Hortencio Avalos (Victoria, PSD); Victor Bidwell (San Antonio,
PSD); Justin Bramlet (Longview, On-highway Truck); Michael
Brawner (Irving, PSD EPG); Michael Coolidge (Pflugerville, PSD
EPG); Thomas Forth (San Antonio, Machine); Charles Freeman
(Pflugerville, On-highway Truck); Skeeter Gentry (Little Elm,
Machine); Caleb Grooms (San Antonio, Machine); Kelly Hebert
(San Antonio, PSD EPG); Jeremy Kaal (Cleburne, Machine);
Cody Kruse (San Antonio, On-highway Truck); Bryan Lennox
(Longview, PSD); John Leslie (Pflugerville, PSD EPG); Bradley
Moseley (Irving, PSD EPG); Joshua Poe (Cleburne, PSD); Randy
Porter (Longview, On-highway Truck); Joseph Rogers (Irving,
PSD EPG); Howard Schram (Irving, Machine); Grady Trainor
(Georgetown, Machine); Jesse Trevino (Irving, PSD EPG);
Rogelio Trevino (Edinburg, On-highway Truck); Charles Votaw
(Pflugerville, On-highway Truck); Steven Wallace (Fort Worth,
On-highway Truck); Robert Wingate (Longview, PSD); and
Benjamin Woods (San Antonio, PSD).
4
Issue II 2020 Features CONVERSATIONS
Wellness Tip: Masks Bob Leverett snoitasrevno6102TSUGUA/YLUJ
Inventory Control/PSD -
Masks. Let’s look at what the Centers Tale of Two
for Disease Control (CDC) has to say. Bridgeport SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
35 Years of Service
The COVID-19 virus spreads mainly !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
from person to person via droplets Jeramy Stallings
produced when you exhale. Those Shop Service Tech 5 - Here we have a tale of two; not so diyfefvreuSrtenenmetgafgrnoE emeyolpmmEeLBVo6r102 eht fo stluseR
droplets can land in the mouths, noses,
or eyes of those near you, or be inhaled Bridgeport ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE
into lungs. Science tells us too that these 3 Years of Service s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
droplets usually travel about 6 feet. And, tahw ,gnikrow si tahw wonk su stel yevrus
we don’t always know when we’re sick etarbelec ,stluser
because not everyone shows symptoms. you. Look below and search for clues. Can you tell whoseewtahtdalgm'I" gni
gnimoc era
When you’re wearing a mask, you a sa rehtegot dna ,sesseccus si tI .degnahc eb ot sdeen tahw dna ,t'nsi snoitazinagro gnimr
protect others, and their cloth face rof snoitulos ssucsid fo eciov eht ot netsil ot su rof tnatropmi tnemegagne eeyolp
covering may protect you. tale is whose? Answers on page 6. detalerynapmoc fo enoN" :nosaer el
ecnatropmi eht ot fo saera ".maet ruo no enoyreve
• Make sure you cover your mouth ew tub – ytefas fo .ytinutroppo saw kcabdeef fo cipot rojam A ".su fo lla
and nose fully. ".tey ereht ton era
• Keep the covering on your face the detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
entire time you’re in public 1) What is the last book you read/are reading??nalP noitcA eht si tahW gnigassem pihsredael erom gniviecer fo eciov eht rehtag
ot ecaps naht seitivitca erom evah eW desaB seulaV ruo naht lortnoc tsoc tuoba sraey eerht revo evah
• Don’t put the covering around your yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL
neck or up on your forehead :spets noitca seeyolpme ,noitacinummoc tneuqerf desaB seulaV tne
emos gnilicnocer ytluciffid desserpxe
• Don’t touch the face covering, and, a) Phantom Prey by John Sandford,sdnert gnivorpmi yb dekram sA .1 rof dekrow evah I"
if you do, wash your hands. .su fo lla rof sucof tnatropmi na si ytefas .seulav ruo htiw snoisiced rehto dna rallipretaC
sah trawetS ffeJ taht deticxe era eW fo boj doog a od t'ndid ew ,ylbattergeR" nac dna srelaed taC
Take off your face covering carefully: seldnah TLOH yas
b) One Second After by William ForstchenytefaSforotceriDwenehtsasudenioj eht desu ew woh gnitacinummoc naht retteb ytisrevid
• Untie the strings behind your head ",yevrus s'raey tsal morf noitamrofni suoiverp ym fo yna
or stretch the ear loops. dna ,eH .erutluC latnemnorivnE dna tnediserP eciV roineS ,retxaB .K.J derahs
eunitnoc lliw ,maet ytefas gniworg ruo
• Handle only by the ear loops or ties dettimmocer evah eW" .selaS enihcaM ".sreyolpme
2) What is your favorite movie?,saera tnemevorpmi yek no sucof ot fo eulav eht etacinummoc ot maet a sa
• Fold outside corners together. evah seeyolpme gnirusne gnidulcni enoyreve peek dna kcabdeef eeyolpme tsom eht no des
gnicnahne ,sessecorp efas/gniloot reporp lativ si siht eveileb eW
• Place covering in the washing a) A Beautiful Mind ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu ,noisiV ruo htiw tne
machine taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy
.sroivaheb efas etartsnomed yltnetsisnoc yas t'nac yllaer I" .n
• Be careful not to touch your eyes, lacoL ruoY morf tnemmoc yreve
nose, and mouth when removing b) The Breakfast Club ytefas cificeps sserdda osla lliw yehT ma I snoisiced eht evitucexE ,tloH .J rete
and wash hands immediately after sa hcus ,yevrus eht ni deciov snrecnoc emoS" .reganaM lare
removing. htiw denrecnoc maeT tnemeganaM
dna )TML( t'nod snoinipo ri
A mask, along with frequent hand .erots gnivrI eht ta sksir ytiruces gnicuder tnemngila ni t'nera
washing, and practicing Safe Six -
standing, sitting, and communicating seulav ruo htiw esirpretnE
while at least six feet away from others,
will go a long way toward slowing the ot dettimmoc era srosnops COE .2 niatrec m'I – licnuoC snoitarepO .stluser eht ta skool
spread of the virus. Stay well. 3) What is something that you think everyone should doriehthtiwyllaunnaeciwtgniteem
)egap kcab deunitnoc(
skniht ydobemos lliw rosnops )COE( tahw hcum yrev er
".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro
at least once in their life? kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P
a) Travel often overseas. “The world is a book, and
people who don’t travel only get to read one page.”
b) Camp with no electricity.
4) If you could turn any activity into an Olympic sport,
what would you win a gold medal for?
a) Lawn mowing
b) Baseball
5) What is an item on your bucket list?
a) Red stag hunting in New Zealand
b) Attending Up Helly Aa, the annual Viking Festival in
Lerwick, Scotland
6) What’s the best single day on the calendar and why?
a) Memorial Day, the start of summer
b) May 5, my daughter’s birthday
“The As B.D. Holt often said...
best is yet to come.”
BCeoFtCnihrgaserntafRwiytrueohslnuaitcttpafhioilenasnitrdnssCadottpoohnWpripMestIuoaNipskresheaCmrntRhaoaIrsCuiicAlsetholtteMhaini,ndelvlfgHeoetphenrOrais,gswLgaOeTiietns:iuosndntnsuiuunsiefdmgf@leoebtfhhSebCeoraalolatlgeacnn!sasvdtteR.ccpreoosapanmr-attTiegoesrnxtas!ap?sh in
5
CONVERSATIONS Local News Issue II 2020
JULY/AUGUST 2016
Irving
onversFaotritoWnos rthNEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES
Happens When 1,259 People Speak? We Listen! Erica Cumpian, Financial Marketing Representative 1-Irving,
joined HOLT in 2018 in San Antonio, where she volunteered
Results of tChe u20s16toVBmL EmeprloyJeeoEnngaagtemheantnSurSveycotton enjoys working with the Fort Worth store so for Meals on Wheels, delivering meals to local senior citizens.
After relocating to Irving, Erica pitched the idea of creating a
much that he posted a video on Facebook of his new fuel line workingng program for the Irving campus, coordinating with the Meals
Executive Vice President/Chief your co-workers to on Wheels DFW team on training and scheduling for all
Administrative Officer, added, "This review your store's "I'm glad that we employees in Irving. The Irving campus began delivering
survey lets us know what is working, what results, celebrate are coming meals in January. Submitted by Rachel Alaniz
isn't, and what needs to be changed. It is successes, and together as a
important for us to listen to the voice of discuss solutions for company related
everyone on our team." areas of to the importance
A major topic of feedback was opportunity. of safety – but we
ming organizations are not there yet."
and thanked the HOLT CAT team. Submitted by Denise Wietersloyeeengagement
e reason: "None of
l of us."
r company has used communication. Employees reported
ather the voice of receiving more leadership messaging What is the Action Plan?
have over three years about cost control than our Values Based
nt Values Based Leadership culture. Mixed with less We have more activities than space to
frequent communication, employees list. Here are brief reviews of several key
"I have worked for expressed difficulty reconciling some action steps:
Caterpillar and other decisions with our values. 1. As marked by improving trends,
Cat dealers and can "Regrettably, we didn't do a good job of safety is an important focus for all of us.
say HOLT handles communicating how we used the We are excited that Jeff Stewart has
diversity better than joined us as the new Director of Safety
any of my previous information from last year's survey,"
and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
employers."
d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
We believe this is vital as a team to communicate the value of including ensuring employees have
ent with our Vision, employee feedback and keep everyone proper tooling/safe processes, enhancing
. up to date on the changes influenced by our culture of peer-to-peer safety
very comment from your suggestions." coaching, and recognizing groups that
ter J. Holt, Executive Your Local "I really can't say consistently demonstrate safe behaviors.
ral Manager. "Some Management Team the decisions I am They will also address specific safety
opinions don't (LMT) and concerned with concerns voiced in the survey, such as
Enterprise aren't in alignment reducing security risks at the Irving store.
with our values
ooks at the results. Operations Council – I'm certain 2. EOC sponsors are committed to
e very much what (EOC) sponsor will somebody thinks meeting twice annually with their
rinna Holt Richter, partner with you and they align."
(continued back page)
P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
P12 Customer Experience P13-15 Service Awards
Eagle Pass Austin
A canopy provides much needed shade for customers maintaining The Austin store held the First
social distancing while visiting the Eagle Pass store. Annual Austin Salsa Challenge,
Submitted by Marco Rueda where many participated with
their unique salsa and sides for
a tasty taco celebration! Thank
you to the Austin LMT group
for a great success for us in
team building! Pictured top to
bottom, winners were:
First place: Rigoberto Vargas,
Lube Technician 1;
Second place: Travis Scott,
Product Support Major
Accounts Rep; and
Third place: Brandon Gaston,
Shop Supervisor 2.
Submitted by Rachel Mota
Answers to Tale of Two on Page 5: 1. (a) Phantom Prey (Bob) (b) One Second After (Jeramy); 2. (a) A Beautiful Mind (Jeramy) (b) The Breakfast Club (Bob); 3. (a) Travel (Bob) (b)
Camp (Jeramy); 4. (a) Lawn mowing (Bob) (b) Baseball (Jeramy); 5. (a) Red stag hunting (Jeramy) (b) Attending Up Helly Aa (Bob); 6. (a) Memorial Day (Bob) (b) May 5 (Jeramy)
6
Issue II 2020 Local News CONVERSATIONS
Georgetown snoitasrevno6102TSUGUA/YLUJ
SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
!netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR
ew taht dalg m'I" ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE gni
gnimoc era s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
a sa rehtegot tahw ,gnikrow si tahw wonk su stel yevrus snoitazinagro gnimr
etarbelec ,stluser si tI .degnahc eb ot sdeen tahw dna ,t'nsi tnemegagne eeyolp
detaler ynapmoc dna ,sesseccus fo eciov eht ot netsil ot su rof tnatropmi fo enoN" :nosaer el
ecnatropmi eht ot
ew tub – ytefas fo rof snoitulos ssucsid ".maet ruo no enoyreve ".su fo lla
".tey ereht ton era fo saera desu sah ynapmoc ru
saw kcabdeef fo cipot rojam A
.ytinutroppo detroper seeyolpmE .noitacinummoc fo eciov eht rehtag
gnigassem pihsredael erom gniviecer sraey eerht revo evah
?nalP noitcA eht si tahW desaB seulaV ruo naht lortnoc tsoc tuoba
ot ecaps naht seitivitca erom evah eW desaB seulaV tne
yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL
seeyolpme ,noitacinummoc tneuqerf rof dekrow evah I"
:spets noitca emos gnilicnocer ytluciffid desserpxe rehto dna rallipretaC
,sdnert gnivorpmi yb dekram sA .1 nac dna srelaed taC
.su fo lla rof sucof tnatropmi na si ytefas .seulav ruo htiw snoisiced seldnah TLOH yas
sah trawetS ffeJ taht deticxe era eW naht retteb ytisrevid
ytefaS fo rotceriD wen eht sa su denioj fo boj doog a od t'ndid ew ,ylbattergeR" suoiverp ym fo yna
dna ,eH .erutluC latnemnorivnE dna eht desu ew woh gnitacinummoc
eunitnoc lliw ,maet ytefas gniworg ruo ",yevrus s'raey tsal morf noitamrofni ".sreyolpme
,saera tnemevorpmi yek no sucof ot tnediserP eciV roineS ,retxaB .K.J derahs
evah seeyolpme gnirusne gnidulcni dettimmocer evah eW" .selaS enihcaM tsom eht no des
gnicnahne ,sessecorp efas/gniloot reporp fo eulav eht etacinummoc ot maet a sa lativ si siht eveileb eW
enoyreve peek dna kcabdeef eeyolpme ,noisiV ruo htiw tne
ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu
taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy .n
.sroivaheb efas etartsnomed yltnetsisnoc yas t'nac yllaer I" morf tnemmoc yreve
lacoL ruoY evitucexE ,tloH .J rete
ytefas cificeps sserdda osla lliw yehT ma I snoisiced eht emoS" .reganaM lare
sa hcus ,yevrus eht ni deciov snrecnoc
.erots gnivrI eht ta sksir ytiruces gnicuder htiw denrecnoc maeT tnemeganaM t'nod snoinipo ri
dna )TML( .stluser eht ta skool
ot dettimmoc era srosnops COE .2 tnemngila ni t'nera tahw hcum yrev er
rieht htiw yllaunna eciwt gniteem ,rethciR tloH anniro
seulav ruo htiw esirpretnE
)egap kcab deunitnoc(
niatrec m'I – licnuoC snoitarepO
skniht ydobemos lliw rosnops )COE(
".ngila yeht dna uoy htiw rentrap
kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P
Georgetown hosted its first annual Chili Cook off. Winners were: The US Air Force Thunderbirds roared over HOLT CAT
First place: Craig Johnson, Service Manager 5, pictured center; Georgetown in a salute to frontline COVID workers on May
Second place: Stephen Semonis, Technicial Communicator Sr., pictured 14. Submitted by Jean Kalb
left; and Third place: Jody Horton, Shop Service Technician 3, pictured
right. Submitted by Rosemary Calvillo
Corpus Christi
The United Way of the Coastal Bend presented the 2019 Pillar Award to In February, Larry Mills, Corporate Board Member, received
HOLT CAT. Additionally, Ricky Wheeler, Senior Regional S & E Rep a Distinguished Alumni Award from Texas A&M University-
(pictured left), Diane Thomas, Credit & Collections Representative 2 Corpus Christi for his 50 years at HOLT, and his generous
(pictured second right), and Emily Dodd, Regional Sales Manager (not support and dedication to nonprofit organizations in Texas. He
pictured), received the Employee Campaign Leadership Awards for is pictured center, with Emily Dodd, Regional Sales Manager,
leadership and contributions to the campaign. Also pictured accepting and Alvin Thomas, Parts Manager 4. Submitted by Diane Thomas
the awards are David Treiber (second left), Service Manager, and Alvin
Thomas, Parts Manager 4 (far right). Submitted by Diane Thomas
7
CONVERSATIONS Local News Issue II 2020
JULY/AUGUST 2016 Tyler
onversWaitniodncrsestNEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES
Happens When 1,259 People Speak? We Listen! David Ashcraft, Branch Manager at Texas First Rentals in Tyler, enjoys
the weekend with his grandson Ellis James, son of Zach and Leah Ashcraft
Results of tGhe 2r01a6hVBaL EmmploCyeelEungmagempennt eSurrv,eySales Coordinator 2-San Antonio, of Denton. Ellis loves riding lawn mowers, lawn equipment, cars, dozers,
and anything that makes noise. Submitted by David Ashcraft
Executive Vice President/Chief your co-workers to
received this photo from the City of Windcrest whensurveyletsusknowwhatisworking,what results, celebrate
ng Administrative Officer, added, "This review your store's "I'm glad that we
are coming
successes, and together as a
discuss solutions for company related
areas of to the importance
opportunity. of safety – but we
ming organizations are not there yet."
loyee engagement
it needed to use its Cat equipment during a recent fire.ereason:"Noneof
l of us."
Submitted by Graham Clumpnerrcompanyhasused
isn't, and what needs to be changed. It is
important for us to listen to the voice of
everyone on our team."
A major topic of feedback was
communication. Employees reported
ather the voice of receiving more leadership messaging What is the Action Plan?
have over three years about cost control than our Values Based We have more activities than space to
nt Values Based Leadership culture. Mixed with less list. Here are brief reviews of several key
frequent communication, employees action steps:
"I have worked for expressed difficulty reconciling some
Caterpillar and other decisions with our values. 1. As marked by improving trends,
Cat dealers and can "Regrettably, we didn't do a good job of safety is an important focus for all of us.
say HOLT handles We are excited that Jeff Stewart has
diversity better than communicating how we used the
any of my previous information from last year's survey," joined us as the new Director of Safety
and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
employers."
d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
as a team to communicate the value of including ensuring employees have
We believe this is vital employee feedback and keep everyone proper tooling/safe processes, enhancing
ent with our Vision, up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
"I really can't say consistently demonstrate safe behaviors.
very comment from Your Local the decisions I am They will also address specific safety
ter J. Holt, Executive Management Team concerned with concerns voiced in the survey, such as
ral Manager. "Some (LMT) and aren't in alignment reducing security risks at the Irving store.
opinions don't Enterprise with our values
ooks at the results. Operations Council – I'm certain 2. EOC sponsors are committed to
e very much what (EOC) sponsor will somebody thinks meeting twice annually with their
rinna Holt Richter, partner with you and they align."
(continued back page)
P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
P12 Customer Experience P13-15 Service Awards
San Antonio Bridgeport
More than 150 middle school students visited HOLT CAT at the Hispanic Jason Zylman, Field Service Tech 6-Bridgeport, had his
Chamber’s 10th annual Core4 STEM exhibition, promoting careers in service truck decorated for Memorial Day. Submitted by
science, techology, engineering and math. Shaun Manning, Director Michael McMahon
of Training, HOLT ProTech-Irving; Beki Hutchison, Sr. VP-Human
Resources; Dean Hughes, Technical Trainer 2-San Antonio; and Bruce
McIntyre, Technical Training Supervisor-Irving, participated, with Brigett
Faglie, Caterpillar Seguin. Submitted by Shaun Manning and Beki Hutchison
8
Issue II 2020 SITECH Tejas CONVERSATIONS
SITECH Tejas, continued from page 1 snoitasrevno6102TSUGUA/YLUJ
SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
SITECH Tejas was formed on May 10,
2010 as part of an effort by Trimble® and !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
Caterpillar® create a distribution network to yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR
better serve customers’ technology needs.
HOLT purchased the construction portion ew taht dalg m'I" ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE gni
of the local Trimble survey dealer, Western gnimoc era s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
Data Systems, and combined those assets a sa rehtegot tahw ,gnikrow si tahw wonk su stel yevrus snoitazinagro gnimr
with technology personnel and assets within etarbelec ,stluser si tI .degnahc eb ot sdeen tahw dna ,t'nsi tnemegagne eeyolp
HOLT to create the new company. The detaler ynapmoc dna ,sesseccus fo eciov eht ot netsil ot su rof tnatropmi fo enoN" :nosaer el
SITECH companies were set up separate ecnatropmi eht ot
from Cat dealerships because SITECH works ew tub – ytefas fo rof snoitulos ssucsid ".maet ruo no enoyreve ".su fo lla
on all brands of construction equipment and ".tey ereht ton era fo saera desu sah ynapmoc ru
all types of machines, including skid steers, saw kcabdeef fo cipot rojam A
dozers, motor graders, excavators, trimmers, .ytinutroppo detroper seeyolpmE .noitacinummoc fo eciov eht rehtag
asphalt and concrete pavers, and drills, to gnigassem pihsredael erom gniviecer sraey eerht revo evah
name a few. ?nalP noitcA eht si tahW desaB seulaV ruo naht lortnoc tsoc tuoba
ot ecaps naht seitivitca erom evah eW desaB seulaV tne
In ten years, they’ve seen many changes. yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL
“When I started using this technology and seeyolpme ,noitacinummoc tneuqerf rof dekrow evah I"
we first started SITECH, we had to add :spets noitca emos gnilicnocer ytluciffid desserpxe rehto dna rallipretaC
components to most machines that allowed ,sdnert gnivorpmi yb dekram sA .1 nac dna srelaed taC
them to communicate with the hydraulics. .su fo lla rof sucof tnatropmi na si ytefas .seulav ruo htiw snoisiced seldnah TLOH yas
Today most all machines we see are electric sah trawetS ffeJ taht deticxe era eW naht retteb ytisrevid
over hydraulic. We have seen displays ytefaS fo rotceriD wen eht sa su denioj fo boj doog a od t'ndid ew ,ylbattergeR" suoiverp ym fo yna
go from dials and switches to buttons to dna ,eH .erutluC latnemnorivnE dna eht desu ew woh gnitacinummoc
androids. We are seeing fourth and fifth eunitnoc lliw ,maet ytefas gniworg ruo ",yevrus s'raey tsal morf noitamrofni ".sreyolpme
generation receivers. There used to only be ,saera tnemevorpmi yek no sucof ot tnediserP eciV roineS ,retxaB .K.J derahs
US and Russian satellite constellations and evah seeyolpme gnirusne gnidulcni dettimmocer evah eW" .selaS enihcaM tsom eht no des
today there are many more and we can help gnicnahne ,sessecorp efas/gniloot reporp fo eulav eht etacinummoc ot maet a sa lativ si siht eveileb eW
our customers access them which increase enoyreve peek dna kcabdeef eeyolpme ,noisiV ruo htiw tne
accuracy throughout the day and in tough ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu
GPS environments,” said Glenn. taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy .n
.sroivaheb efas etartsnomed yltnetsisnoc yas t'nac yllaer I" morf tnemmoc yreve
He continues, “We have handheld rovers lacoL ruoY evitucexE ,tloH .J rete
today that are Microsoft Windows®-based and ytefas cificeps sserdda osla lliw yehT ma I snoisiced eht emoS" .reganaM lare
are as powerful as a laptop. Our software has sa hcus ,yevrus eht ni deciov snrecnoc
become more powerful. We send design and .erots gnivrI eht ta sksir ytiruces gnicuder htiw denrecnoc maeT tnemeganaM t'nod snoinipo ri
production data files back and forth between dna )TML( .stluser eht ta skool
the field and office instead of having to take ot dettimmoc era srosnops COE .2 tnemngila ni t'nera tahw hcum yrev er
the data to the field on flash drives. Today rieht htiw yllaunna eciwt gniteem ,rethciR tloH anniro
we have our customers flying drones to map seulav ruo htiw esirpretnE
jobs and provide quantities and production )egap kcab deunitnoc(
data. We will continue to see this technology niatrec m'I – licnuoC snoitarepO
grow in leaps and bounds. While autonomous skniht ydobemos lliw rosnops )COE(
machines exist in some environments the ".ngila yeht dna uoy htiw rentrap
challenge will be integrating them into
commercial jobsites with other trades kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
personnel working around them. It is very sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
exciting.” sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P
Photos from SITECH Tejas’ very popular field day, held each year for employees and customers to get
to know product capabilities and try them out in the field on HOLT CAT machines.
9
CONVERSATIONS Enterprise News Issue II 2020
onversationsJULY/AUGUST2016 around predicting sales and service will be
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES strained when the economy improves.
Happens When 1,259 People Speak? We Listen! BULLISH SENTIMENT FOR Geography did not seem to have an impact
Results of the 2016 VBL Employee Engagement Survey on the current and future state of projects.
Though, companies in the South reported
ng Executive Vice President/Chief your co-workers to "I'm glad that we BUSINESS a very slight impact on the delay and
Administrative Officer, added, "This review your store's are coming cancellation of current and future projects.
ming organizations survey lets us know what is working, what results, celebrate together as a By Denise Herrera-Wieters,
loyee engagement isn't, and what needs to be changed. It is successes, and The majority of respondents were micro,
e reason: "None of important for us to listen to the voice of discuss solutions for company related small and medium sized customers. Though,
l of us." everyone on our team." areas of to the importance some of our larger customers responded to the
r company has used A major topic of feedback was opportunity. of safety – but we survey, CMC and Northgate (Kiewit).
ather the voice of communication. Employees reported are not there yet."
receiving more leadership messaging Here’s a look at some of their responses.
What is the Action Plan?
What delays are you experiencing with
have over three years about cost control than our Values Based We have more activities than space to Director of Marketing - MarCom & CURRENT projects underway?
nt Values Based Leadership culture. Mixed with less list. Here are brief reviews of several key Customer Experience
frequent communication, employees action steps: Approximately 45% of respondents reported
"I have worked for expressed difficulty reconciling some 1. As marked by improving trends, no delays with current projects, 24% had
Caterpillar and other decisions with our values. safety is an important focus for all of us. few delays and 19% were experiencing some
Cat dealers and can "Regrettably, we didn't do a good job of We are excited that Jeff Stewart has project delays. Nine percent saw significant
say HOLT handles communicating how we used the joined us as the new Director of Safety delays and three percent had all current
diversity better than information from last year's survey," and Environmental Culture. He, and projects delayed. Geography seems to have
any of my previous little impact on the number of current projects
underway or delayed projects though the
employers." shared J.K. Baxter, Senior Vice President our growing safety team, will continue percentage for “all current projects delayed”
appears slightly higher in the South.
d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
We believe this is vital as a team to communicate the value of including ensuring employees have Micro-businesses, those with 20 and fewer
ent with our Vision, employee feedback and keep everyone proper tooling/safe processes, enhancing employees, had much more to be optimistic
up to date on the changes influenced by our culture of peer-to-peer safety about as most of these respondents reported
. your suggestions." coaching, and recognizing groups that
"I really can't say consistently demonstrate safe behaviors. continued on page 15
the decisions I am They will also address specific safety
concerned with concerns voiced in the survey, such as
aren't in alignment reducing security risks at the Irving store.
with our values
very comment from
ter J. Holt, Executive
We know customer feedback is important andralManager."Some
opinions don't
Your Local engaged in. Approximately 45% of the
Management Team
(LMT) and
Enterprise
ooks at the results.
strive to keep a pulse on what’s happeningeverymuchwhat
Operations Council – I'm certain 2. EOC sponsors are committed to respondents are experiencing no delays in
(EOC) sponsor will somebody thinks meeting twice annually with their
rinna Holt Richter, partner with you and they align."
(continued back page)
in our territory as well gain insight on whatP2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News current projects and 40% predicting no delays
we can do better. In mid-May we emailed aP12 Customer Experience P13-15 Service Awards in future projects. Among these groups,
survey to our machine customers to gather optimism is high that business will be better
feedback on how COVID-19 has affected very soon or soon.
their business as well as to obtain their Among those with delayed projects or future
perspective on the future outlook for their delayed projects, the majority said they are
businesses. “unsure” when business is going to get better
A nine-question survey was sent to some and some reporting they are skeptical it will
4,300 HOLT Machine customers. We received be better before 2021. Few respondents had
259 responses for a 6.02% response rate. cancelled projects.
Five questions focused on the current and Asked what HOLT can do during the
anticipated future state of their business and current climate, more than half reported to
four on location, number of employees and “keep doing what we’re doing.” Some had
machines, and the industries they support. suggestions for payment flexibility, faster
Overall, respondents reported a bullish turnaround on parts and lower rates for
sentiment about the current state of their service. A very optimistic customer asked us
business as well as future projects they are to be at the ready for when the economy turns
HIGH 5 Heroes Values in Action Safety Matters
High 5 to Murvin Stafford, Machine Customer Todd Mansfield left a glowing The HR, Safety, and Procurement teams
Application Specialist-Irving, for being review in a voicemail about Carina Solis, came together to provide some personal
the best at what he does with customers. Parts Counter Lead-Laredo, and Annie safety for everyone. HOLT Cares Packs went
Stefanie Charles, Sales Rep-Irving, said, Olivares, Parts Counter Sales 2-Laredo. out across the territory with some difficult-
“We delivered a 259 and a brush cutter to to-find items, such as masks, gloves, hand
Lone Star Human Services. Murvin went “That Laredo parts counter has a great group sanitizer, and even a reusable thermometer!
out to do a walk-around on the unit with of people working there. I get phone updates
the customer, who called to let me know when needed, they let me know when the Also included was a note from Corinna
that Murvin is a blessing and was great at parts are in, and they take the time to take Holt Richter, President & Chief
showing/teaching him how to get the full good care of customers,” said Todd. “Your Administrative Officer, and Peter J. Holt,
use out of his machine and the features it parts counter staff are helpful and smart. I CEO/General Manager, thanking employees
has. He was very appreciative of Murvin can’t tell you how different and pleasant it for their continued commitment to HOLT
and said he would like to have him come out is working with people who are this good,” and Safety.
more because of how good he is. Thank you, he added.
Murvin, for giving your best!”
Many thanks, Annie and Carina, for your
legendary customer service!
10
Issue II 2020 Enterprise News CONVERSATIONS
snoitasrevno6102TSUGUA/YLUJ
a skilled healer uses a scalpel. It’s part
of healing. We sometimes must cut andSEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
THE GIFT OF FEEDBACK rearrange to promote!nbeyteesvitrLutSeeWtrne?mhkeaegeaapgnSlEteehlepy.ooleMpPm9Ey5LB2V,t16rn1u0e2hsWethetsfdnoesptlupsaeHR
By Joel Cunningham advisors do the same for me with feedback.otsrekrow-ocruoy
Rental Business Manager - ew taht dalg m'I" s'erots ruoy weiver feihC/tnediserP eciV evitucexE
Power Systems Division sihT" ,dedda ,reciffO evitartsinimdA
gnimoc eraetarbelec ,stlusergni
a sa rehtegotdna ,sesseccus
They cut and rearrange my perception of howdetalerynapmocrof snoitulos ssucsid
fo saera
ecnatropmi eht ot
ew tub – ytefas fo.ytinutroppo
I show up and my effectiveness. They show".teyerehttonera
tahw ,gnikrow si tahw wonk su stel yevrus snoitazinagro gnimr
si tI .degnahc eb ot sdeen tahw dna ,t'nsi tnemegagne eeyolp
fo eciov eht ot netsil ot su rof tnatropmi fo enoN" :nosaer el
".maet ruo no enoyreve ".su fo lla
saw kcabdeef fo cipot rojam A
detroper seeyolpmE .noitacinummoc desu sah ynapmoc ru
gnigassem pihsredael erom gniviecer fo eciov eht rehtag
desaB seulaV ruo naht lortnoc tsoc tuoba
me what I’m not seeing. It’s not always fun to?nalPnoitcAehtsitahW sraey eerht revo evah
ot ecaps naht seitivitca erom evah eW
ssel htiw dexiM .erutluc pihsredaeL desaB seulaV tne
seeyolpme ,noitacinummoc tneuqerf
emos gnilicnocer ytluciffid desserpxe rof dekrow evah I"
rehto dna rallipretaC
.seulav ruo htiw snoisiced nac dna srelaed taC
fo boj doog a od t'ndid ew ,ylbattergeR" seldnah TLOH yas
yek lareves fo sweiver feirb era ereH .tsil
:spets noitca
hear, but it’s indispensable to human growth.,sdnertgnivorpmiybdekramsA .1
.su fo lla rof sucof tnatropmi na si ytefas
You can bet some feedback has taken a littlesahtrawetSffeJtahtdeticxeeraeW
ytefaS fo rotceriD wen eht sa su denioj eht desu ew woh gnitacinummoc naht retteb ytisrevid
healing to fully appreciate.dna ,eH .erutluC latnemnorivnE dna ",yevrus s'raey tsal morf noitamrofni
eunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB .K.J derahs suoiverp ym fo yna
".sreyolpme
,saera tnemevorpmi yek no sucof ot dettimmocer evah eW" .selaS enihcaM tsom eht no des
evah seeyolpme gnirusne gnidulcni fo eulav eht etacinummoc ot maet a sa
enoyreve peek dna kcabdeef eeyolpme lativ si siht eveileb eW
yb decneulfni segnahc eht no etad ot pu ,noisiV ruo htiw tne
".snoitseggus ruoy .n
Here’s the trick. Don’t confuse people whognicnahne,sessecorpefas/gnilootreporp
ytefas reep-ot-reep fo erutluc ruo
taht spuorg gnizingocer dna ,gnihcaoc
.sroivaheb efas etartsnomed yltnetsisnocyas t'nac yllaer I"
HOLT is an organization that practically It dates back over 10,000 years to the ytefas cificeps sserdda osla lliw yehTma I snoisiced ehtlacoL ruoYmorf tnemmoc yreve
runs on feedback. I can’t recall a recent Mesolithic period. The modern scalpel was htiw denrecnoc maeT tnemeganaM evitucexE ,tloH .J rete
week of my life, on my current team, that patented in 1915. It’s certainly a well-known seek to weaponize your blind spots withsahcus,yevrusehtnideciovsnrecnoctnemngila ni t'nera emoS" .reganaM lare
didn’t have some form of “can I give you tool. Think about what it is. It’s a very sharp, .erots gnivrI eht ta sksir ytiruces gnicuderseulav ruo htiwdna )TML(
some feedback?” nestled inside of it. We steel blade that’s meant to cut human flesh. esirpretnE t'nod snoinipo ri
place a premium on the mutual clarity that And it’s very effective. people who are attempting to help you grow.otdettimmocerasrosnopsCOE .2niatrec m'I – licnuoC snoitarepO .stluser eht ta skool
feedback brings and use it to complete our
perception of the world around us – most Criticism and feedback are as alike as a rieht htiw yllaunna eciwt gniteem skniht ydobemos lliw rosnops )COE( tahw hcum yrev er
notably ourselves. If you’re anything like bayonet and a scalpel. Criticism has many ".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro
me, the looming blind spot is fuel for general roots, and none of them are particularly You can recognize the former when they use)egapkcabdeunitnoc(
nightmares and social awkwardness. valuable. Criticism lives in a world of fear kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
and hurt. It’s driven by a desire to injure and
For the militarily uninitiated, a bayonet is a to tear down. Feedback is a gift! My wife your shortcomings to promote themselves,sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
blade affixed to a long gun. It was invented as telling me that my breath would “take the sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P
a way to keep mounted soldiers from running paint off of my pickup,” is her helping me
down infantry formations. It was pretty see a blind spot. I am grateful for it. A couple their interests, or their ego. You can certainly
handy for that. It’s interesting that you can of breath mints later, I’m good to go. We
still see it in use several centuries later for all have blind spots. If you don’t think so, I recognize their lack of compassion when
close quarters combat. The product of using would encourage you to increase your circle
a bayonet is… unpleasant at best. But think of friends. delivering their “wisdom”. The self-important
about what a bayonet is. It’s a very sharp,
steel blade that’s meant to cut human flesh. Both the bayonet and the scalpel share a lot bayonet wielders often use phrases like “just
And it’s very effective. of characteristics, but we seldom confuse
the two. (Warning: If your doctor is using telling it like it is,” while really expressing
Now, I’m sure any of our friends from the a bayonet, seek treatment elsewhere.)
healthcare field can tell us about the scalpel. Remember there’s often a lot of pain after frustration about their own situation or status.
If they cannot build themselves up, they tear
down everyone around them for a better view.
It’s fear-based and for that, they need our
sympathy – but not our trust.
Keep trusted advisors close and give their
feedback more consideration in your deeper
moments of introspection. They might
be right – they might be wrong. But most
importantly, they are attempting to give you
a gift. Accept it. It could be a dorky sweater
you only wear to their Christmas party. It
might well be the tool you use to achieve a
higher level of self-awareness and personal
effectiveness.
HOLT CAT Intern Signing Day Connally High
School in Waco
Pictured right, Don Hardwick, Regional Service Manager-Waco, oversees signing
day for new Connolly High School interns in Waco. The students enter as interns
the second half of their junior year and are paid as part-time employees, providing
an avenue for students to enter HOLT with a full-time career as a technician, or as
a parts, finance, or IT employee.
HOLT CAT has partnered with Connally High School for the High School Intern
program since 2016. This is the fourth group of students to enter our company to intern as technicians, welders, and parts department
associates. The high school intern program started in 2012 at HOLT CAT Irving with Dubiski High School, Grand Prairie ISD. In 2020
the program will have partnerships with fourteen different High School programs including the Diesel Training Academy at Alamo
Community College District.
11
CONVERSATIONS Enterprise News Issue II 2020
onversationsJULY/AUGUST2016 you for everything you do, every day, to keep
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES our company running well while also staying
safe and healthy.
Happens When 1,259 People Speak? We Listen!
While attending a recent Leadership
Results of the 2016 VBL Employee Engagement Survey Development Program class, I shared
that one of my development goals is to
ng Executive Vice President/Chief your co-workers to "I'm glad that we A GRATEFUL HEART demonstrate gratitude in a more obvious
ming organizations Administrative Officer, added, "This review your store's are coming way. It is important that we recognize all of
loyee engagement survey lets us know what is working, what results, celebrate together as a By Beki Hutchison, the amazing things our HOLT family does to
e reason: "None of isn't, and what needs to be changed. It is successes, and support our Vision, Mission and Values as we
l of us." important for us to listen to the voice of discuss solutions for company related grow our business together. Our people – you
everyone on our team." areas of to the importance – are incredible. We have come together to
A major topic of feedback was opportunity. of safety – but we make really good things happen during a very
are not there yet." challenging time, and it can only get better as
we learn from this shared experience.
r company has used communication. Employees reported What is the Action Plan?
ather the voice of receiving more leadership messaging We have more activities than space to Senior Vice President - From a grateful heart, thank you for the
have over three years about cost control than our Values Based list. Here are brief reviews of several key Human Resources pleasure of your commitment. Looking
nt Values Based Leadership culture. Mixed with less action steps: forward to a future of even greater successes
frequent communication, employees 1. As marked by improving trends, with you.
"I have worked for expressed difficulty reconciling some safety is an important focus for all of us.
Caterpillar and other decisions with our values. We are excited that Jeff Stewart has
Cat dealers and can "Regrettably, we didn't do a good job of joined us as the new Director of Safety
say HOLT handles communicating how we used the
diversity better than
any of my previous information from last year's survey,"
and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
employers."
d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
We believe this is vital as a team to communicate the value of including ensuring employees have
ent with our Vision, employee feedback and keep everyone proper tooling/safe processes, enhancing
up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
"I really can't say consistently demonstrate safe behaviors.
the decisions I am They will also address specific safety
concerned with concerns voiced in the survey, such as
aren't in alignment reducing security risks at the Irving store.
with our values
very comment from
ter J. Holt, Executive
ral Manager. "Some
Over the last few months I have had the greatopinionsdon't
Your Local 2. EOC sponsors are committed to actually expected to distance ourselves from
Management Team
(LMT) and
Enterprise
ooks at the results. Operations Council – I'm certain
fortune of meeting more of our employeesrinnaHoltRichter, partnerwithyouand theyalign."
e very much what (EOC) sponsor will somebody thinks meeting twice annually with their one another.
(continued back page)
P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback You are an inspiration! I observe our
values in action every day as you perform
on a personal basis, learning about yourP5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News Legendary Customer Service, and continue
to be impressed by the numerous values in
P12 Customer Experience P13-15 Service Awards action stories that you create by just doing
your best work across our territory. Thank
concerns and fears as well as optimism for
a future beyond global economic and health
crises. I could not be more grateful to all of
you for being so open to developing even
deeper relationships at a time when we were
HOLT Manufacturing Rolls First Unit Off of Waco Line
The first custom power package has been completed at the new Waco facility. Richard Marek, Director of Manufacturing-Waco, said
it was a team effort. “The thing I would have to talk about most is the teamwork. The team included corporate entities like Continuous
Improvement, Procurement, and Facilities and extended knowledge experts in Corpus Christi, San Antonio, and Irving helping an energetic,
determined group in Waco to create the first power packaging unit for the site.”
Starting a new process is never easy. “There were bumps every day, (EVERY DAY)” Richard explained, “but everyone kept coming back
and helping each other, so we could build the best product for our customer while remembering that this was our first step to be the supplier
of choice for our customers.”
The 100,000 square foot HOLT Manufacturing facility has been configured to deliver fast turn-around on new product production while
providing full customization as requested. More projects are planned for completion by the end of the year, including two more packages
with potential for three additional units, their first Spray King water tank, and a 613
scraper unit.
At the heart of it all is the team. “The team came together and grew together by
supporting each other,” Richard concluded.
12
Issue II 2020 Total Wellness CONVERSATIONS
snoitasrevno6102TSUGUA/YLUJ
Coping with Regret: Everyone has their shareSEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
of regrets. But you ca!nne’tstiLleiWve?kaaephSaelppopeyP ,95h2,e1anelhtWhysneppaH
life if you’re always feeyelvriunS tgnemgeguaginlEteyeyoalpbmEoLuBVt6102 eht fo stluseR
feihC/tnediserP eciV evitucexE
sihT" ,dedda ,reciffO evitartsinimdA
TOGETHER WHILE APART what you “should’ve” or “could’ve” doneotsrekrow-ocruoy gni
ew taht dalg m'I" s'erots ruoy weiver
By Cindy Stein, gnimoc era etarbelec ,stluser tahw ,gnikrow si tahw wonk su stel yevrus
Director of Total Wellness
a sa rehtegotdna ,sesseccus snoitazinagro gnimr
rof snoitulos ssucsid tnemegagne eeyolp
detaler ynapmoc fo enoN" :nosaer el
fo saera
differently. Join this webinar to find out howecnatropmiehtot.ytinutroppo ".su fo lla
desu sah ynapmoc ru
ew tub – ytefas fo
regret can: ".teyerehttonera
• Be positive and productive?nalP noitcA eht si tahW si tI .degnahc eb ot sdeen tahw dna ,t'nsi
ot ecaps naht seitivitca erom evah eW fo eciov eht ot netsil ot su rof tnatropmi
yek lareves fo sweiver feirb era ereH .tsil
".maet ruo no enoyreve
saw kcabdeef fo cipot rojam A
detroper seeyolpmE .noitacinummoc
gnigassem pihsredael erom gniviecer
desaB seulaV ruo naht lortnoc tsoc tuoba fo eciov eht rehtag
sraey eerht revo evah
ssel htiw dexiM .erutluc pihsredaeL
seeyolpme ,noitacinummoc tneuqerf desaB seulaV tne
emos gnilicnocer ytluciffid desserpxe
.seulav ruo htiw snoisiced
fo boj doog a od t'ndid ew ,ylbattergeR"
eht desu ew woh gnitacinummoc
:spets noitca rof dekrow evah I"
rehto dna rallipretaC
• Open the door to greater self-knowledge,sdnertgnivorpmiybdekramsA .1 nac dna srelaed taC
.su fo lla rof sucof tnatropmi na si ytefas seldnah TLOH yas
sah trawetS ffeJ taht deticxe era eW naht retteb ytisrevid
• Motivate you to set new goals and takeytefaSforotceriDwenehtsasudenioj
dna ,eH .erutluC latnemnorivnE dna ",yevrus s'raey tsal morf noitamrofni suoiverp ym fo yna
new opportunitieseunitnoc lliw ,maet ytefas gniworg ruo tnediserP eciV roineS ,retxaB.K.J derahs
,saera tnemevorpmi yek no sucof ot dettimmocer evah eW" .selaS enihcaM ".sreyolpme
evah seeyolpme gnirusne gnidulcni fo eulav eht etacinummoc ot maet a sa tsom eht no des
Date: July 7, 2020 Time: 2:00 pmgnicnahne ,sessecorp efas/gniloot reporp enoyreve peek dna kcabdeef eeyolpme lativsisihteveilebeW
ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu ,noisiV ruo htiw tne .n
taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy
.sroivaheb efas etartsnomed yltnetsisnoc yas t'nac yllaer I"
As a HOLT employee this is the time to stay Camp Gladiator Discount: Camp Gladiator Register here. ytefas cificeps sserdda osla lliw yehT ma I snoisiced eht lacoL ruoY morf tnemmoc yreve
connected no matter what location you are in. is a four-week outdoor group fitness program htiw denrecnoc maeT tnemeganaM evitucexE ,tloH .J rete
Total Wellness has made sure to offer virtual for all fitness levels. Every workout is sa hcus ,yevrus eht ni deciov snrecnoc tnemngila ni t'nera emoS" .reganaM lare
benefits to help keep you both mentally and different, incorporating full-body exercises .erots gnivrI eht ta sksir ytiruces gnicuder seulav ruo htiw dna )TML(
physically healthy as we are all adapting to led by Certified Personal Trainers. Employees esirpretnE t'nod snoinipo ri
our new world. receive a 10% discount on classes. 3,500+ Caregiving: The personal price, challengesotdettimmocerasrosnopsCOE .2 .stluser eht ta skool
locations nationwide. Sign up here today! rieht htiw yllaunna eciwt gniteem tahw hcum yrev er
Health Enter Estefania Serna as the trainer and use niatrec m'I – licnuoC snoitarepO
discount code: CG-CTM-HOLTCAT skniht ydobemos lliw rosnops )COE(
Wellness Challenge: Employees may ".ngila yeht dna uoy htiw rentrap ,rethciR tloH anniro
participate as an individual or in teams in Power Stretch: Get a great stretch during )egap kcab deunitnoc(
our new Weight Loss Challenge - Lose to lunch by joining this great 45-minute virtual
Win. Proper health is about more than just a session every Monday and Wednesday from and rewards: Caring for another person –kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
healthy weight, which is why this challenge 12 pm – 12:45 pm. Go here to sign up. sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
asks you to lose lots of things – diet-ruining
beverages, calorie-filled plates, high levels of Wealth whether a relative, spouse, partner or friendsdrawA ecivreS 51-31P ecneirepxE remotsuC 21P
day-to-day stress and more. After six weeks,
you’ll see how a series of small tweaks to Financial Challenges of Coping with a – can be physically and emotionally draining.
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Naturally Slim could help you: Date: July 1 Time: 12:00 pm – 1:00 pm
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getting off track. free of charge to all HOLT employees who • The stresses of caring for another person
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Program Begins: July 13 Domestic violence: What is it and what to do:
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Date: July 23, 2020
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Register here.
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Date: July 28, 2020 Time: 2:00 pm
Register here.
13
CONVERSATIONS Service Awards Issue II 2020
onversationsJULY/AUGUST2016
NEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES
Happens When 1,259 People Speak? We Listen!
Results of the 2016 VBL Employee Engagement Survey
Executive Vice President/Chief your co-workers to "I'm glad that we
Administrative Officer, added, "This review your store's are coming
ng survey lets us know what is working, what results, celebrate together as a
ming organizations isn't, and what needs to be changed. It is successes, and
loyee engagement important for us to listen to the voice of discuss solutions for company related
e reason: "None of everyone on our team." areas of to the importance
l of us." A major topic of feedback was opportunity. of safety – but we
are not there yet."
r company has used communication. Employees reported What is the Action Plan?
receiving more leadership messaging We have more activities than space to
about cost control than our Values Based list. Here are brief reviews of several key
Leadership culture. Mixed with less
ather the voice of Jeff Beck Cesar Bernal Oscar Ceniceros Jimmy Conner Jason Craig
have over three years (5) Eagle Pass (5) San Antonio (20) Irving (5) Little Elm
Jeremiah AshfordntValuesBased
frequent communication, employees
expressed difficulty reconciling some
(5) Irving (5) Sulphur Springsdecisions with our values.
"I have worked for action steps:
Caterpillar and other 1. As marked by improving trends,
Cat dealers and can safety is an important focus for all of us.
say HOLT handles "Regrettably, we didn't do a good job of We are excited that Jeff Stewart has
diversity better than communicating how we used the
any of my previous information from last year's survey," joined us as the new Director of Safety
and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
employers."
d on the most Machine Sales. "We have recommitted to focus on key improvement areas,
We believe this is vital as a team to communicate the value of including ensuring employees have
ent with our Vision, employee feedback and keep everyone proper tooling/safe processes, enhancing
up to date on the changes influenced by our culture of peer-to-peer safety
. your suggestions." coaching, and recognizing groups that
very comment from "I really can't say consistently demonstrate safe behaviors.
ter J. Holt, Executive Your Local They will also address specific safety
ral Manager. "Some the decisions I am concerns voiced in the survey, such as
opinions don't reducing security risks at the Irving store.
Management Team concerned with
(LMT) and
aren't in alignment
Enterprise with our values
ooks at the results. Operations Council – I'm certain 2. EOC sponsors are committed to
(EOC) sponsor will somebody thinks meeting twice annually with their
e very much what
rinna Holt Richter, partner with you and they align." (continued back page)
P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback Lauren Eichman Richard Frederick Christy Galan Alfredo Gomez- Tony Goodman
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News (15) Little Elm (5) San Antonio Sanchez (5) Austin (5) Little Elm
P12 Customer Experience P13-15 Service Awards
Jennifer Dodson
(5) Little Elm (5) San Antonio
Marcus Hampton Scott Harris Chris Hearne Bill Hibbs Matt Hopper Jon King
(25) Longview (5) Sulphur Springs (15) Tyler (5) Georgetown (5) San Antonio (5) Little Elm
Richard Lawlor Stephanie Lilley Amanda Martin Timothy Moseley Don Myrick Juan Ortiz
(15) Austin (10) Little Elm (5) Irving (5) Austin (5) San Antonio (5) Little Elm
Manuel Pena Thomas Pfeifer Donald Rylant Laura Sellers Bryan Sharpe Jennifer Taylor
(15) San Antonio (35) Little Elm (15) San Antonio (5) Georgetown (30) Fort Worth (5) Kilgore
Send us your favorite
summer and holiday pictures!
Douglas Walzem Edie Williams Russell Williams [email protected]
(15) San Antonio (15) San Antonio (40) Austin
14
Issue II 2020 Bullish, continued from page 10 CONVERSATIONS
Service Awards Not Pictured: snoitasrevno6102TSUGUA/YLUJ
SEILIMAF RIEHT DNA SEEYOLPME TLOH ROF SWEN
Tyler Brackett (5) Cleburne
Michael Breedlove (5) Longview !netsiL eW ?kaepS elpoeP 952,1 nehW sneppaH
Jason Brown (10) Irving yevruS tnemegagnE eeyolpmE LBV 6102 eht fo stluseR
Brant Bush (5) Irving
Brandon Butler (5) San Antonio ew taht dalg m'I" ot srekrow-oc ruoy feihC/tnediserP eciV evitucexE gni
Jesse Cadena (25) Irving gnimoc era s'erots ruoy weiver sihT" ,dedda ,reciffO evitartsinimdA
Shane Doughty (5) Irving a sa rehtegot tahw ,gnikrow si tahw wonk su stel yevrus snoitazinagro gnimr
Michael Eberhart (5) Irving etarbelec ,stluser si tI .degnahc eb ot sdeen tahw dna ,t'nsi tnemegagne eeyolp
Frank Esparza (15) Irving detaler ynapmoc dna ,sesseccus fo eciov eht ot netsil ot su rof tnatropmi fo enoN" :nosaer el
Angel Garcia (5) Waco ecnatropmi eht ot
Amanda Gregory (5) Irving ew tub – ytefas fo rof snoitulos ssucsid ".maet ruo no enoyreve ".su fo lla
Caleb Grooms (5) Irving ".tey ereht ton era fo saera desu sah ynapmoc ru
Jaime Gutierrez (5) San Antonio saw kcabdeef fo cipot rojam A
Kevin Herrian (5) Irving .ytinutroppo detroper seeyolpmE .noitacinummoc fo eciov eht rehtag
Bradley Hollensbe (5) Austin gnigassem pihsredael erom gniviecer sraey eerht revo evah
David Holliger (35) Irving ?nalP noitcA eht si tahW desaB seulaV ruo naht lortnoc tsoc tuoba
Ronnie Hulett (5) San Antonio ot ecaps naht seitivitca erom evah eW desaB seulaV tne
Gary Jordan (5) San Antonio yek lareves fo sweiver feirb era ereH .tsil ssel htiw dexiM .erutluc pihsredaeL
Jeremy Kaal (5) Cleburne seeyolpme ,noitacinummoc tneuqerf rof dekrow evah I"
Mark Lancaster (10) Little Elm :spets noitca emos gnilicnocer ytluciffid desserpxe rehto dna rallipretaC
Gregory Lankford (5) Belton ,sdnert gnivorpmi yb dekram sA .1 nac dna srelaed taC
Juan Lerma (15) San Antonio .su fo lla rof sucof tnatropmi na si ytefas .seulav ruo htiw snoisiced seldnah TLOH yas
Paul McEvoy (5) Little Elm sah trawetS ffeJ taht deticxe era eW naht retteb ytisrevid
Michael McKittrick (30) Victoria ytefaS fo rotceriD wen eht sa su denioj fo boj doog a od t'ndid ew ,ylbattergeR" suoiverp ym fo yna
Scott Moro (20) Texarkana dna ,eH .erutluC latnemnorivnE dna eht desu ew woh gnitacinummoc
John Morse (25) Kilgore eunitnoc lliw ,maet ytefas gniworg ruo ",yevrus s'raey tsal morf noitamrofni ".sreyolpme
Everado Muzquiz-Perez (5) Dallas ,saera tnemevorpmi yek no sucof ot tnediserP eciV roineS ,retxaB .K.J derahs
Anthony Myna (35) Waco evah seeyolpme gnirusne gnidulcni dettimmocer evah eW" .selaS enihcaM tsom eht no des
Darin Ogden (15) Waco gnicnahne ,sessecorp efas/gniloot reporp fo eulav eht etacinummoc ot maet a sa lativ si siht eveileb eW
Jeff Painter (10) Waco enoyreve peek dna kcabdeef eeyolpme ,noisiV ruo htiw tne
Jesus Plataz (5) San Antonio ytefas reep-ot-reep fo erutluc ruo yb decneulfni segnahc eht no etad ot pu
Carl Rains (40) San Antonio taht spuorg gnizingocer dna ,gnihcaoc ".snoitseggus ruoy .n
Jacob Real (5) San Antonio .sroivaheb efas etartsnomed yltnetsisnoc yas t'nac yllaer I" morf tnemmoc yreve
David Reynolds (30) Irving lacoL ruoY evitucexE ,tloH .J rete
Gregg Roberts (5) Kilgore ytefas cificeps sserdda osla lliw yehT ma I snoisiced eht emoS" .reganaM lare
Eloy Saenz (20) Edinburg sa hcus ,yevrus eht ni deciov snrecnoc
Abel Sanchez (15) San Antonio .erots gnivrI eht ta sksir ytiruces gnicuder htiw denrecnoc maeT tnemeganaM t'nod snoinipo ri
George Silva (30) San Antonio dna )TML( .stluser eht ta skool
Stephanie Slone (5) San Antonio ot dettimmoc era srosnops COE .2 tnemngila ni t'nera tahw hcum yrev er
Alan Stell (10) Ft Worth rieht htiw yllaunna eciwt gniteem ,rethciR tloH anniro
David Teeter (15) Pflugerville seulav ruo htiw esirpretnE
Terry Turner (5) Fort Worth )egap kcab deunitnoc(
Ryan Weatherford (15) Irving niatrec m'I – licnuoC snoitarepO
Gary Wiatrek (30) San Antonio skniht ydobemos lliw rosnops )COE(
Jacob Wray (15) San Antonio ".ngila yeht dna uoy htiw rentrap
Mark Ximenez (5) San Antonio
James Yoder (15) Waco kcabworhT | neerG oG | nosreP gnitseretnI tsoM 4P .J reteP dna anniroC wonK ot teG 3P ytefaS 2P
sweN esirpretnE 11P seibaB TLOH 01P sweN lacoL 01-6P wonK ot sgnihT eerhT | owT fo elaT 5P
sdrawA ecivreS 51-31P ecneirepxE remotsuC 21P
the current business climate caused no, few or Of those reporting, 40% said they were very
just some current projects to be delayed. optimistic business will be better soon, 28%
said they were somewhat optimistic, 18%
Medium-sized business respondents, were unsure, with 10% somewhat skeptical
those with 101 – 500 employees, saw few business will be better before 2021, and some
significant delays and no current projects three percent very skeptical business will be
delayed. Of the three large businesses better before the yearend.
responding two saw no delays and one saw
only a few projects delayed. The same was By geography, both North and South
true for extra large businesses reporting, those respondents seemed almost split down the
with 5,001 employees or more, with one middle in responses for very optimistic and
reporting no current delays and one reporting somewhat optimistic with the exception of
few projects delayed. “unsure” where Southern located businesses
tended to skew higher for being unsure about
What delays are you anticipating for the future outlook, somewhat skeptical about
FUTURE projects? the future and very skeptical business will be
better before 2021.
Forty percent of respondents anticipated none
of their future projects have been delayed This is very enlightening, don’t you agree?
with 30% reporting a few had been delayed We will soon survey PSD customers – stay
and 22% said only some had been delayed. tuned for their feedback.
Five percent reported significant delays and
some two percent reported all future projects We’d love to
had been delayed. write about you!
Share your story
Geography showed no significant differences
though for “all future projects delayed” the by emailing
South reported a slightly higher rate of delay. conversations@
Overwhelmingly, micro-businesses had no,
few or only some project delays. Extra large holtcat.com
and large business respondents also reported
no project delays. Small and medium-sized
businesses reporting saw no, few or only
some future projects being impacted from
COVID-19.
When thinking about your business in
general, what is your outlook for the rest of
the year?
15
CONVERSATIONS Issue II 2020
JULY/AUGUST 2016 and AMLI. Institutional projects, city
governments, wastewater treatment plants
onversWateiolcnosme HOLT RenewablesNEWS FOR HOLT EMPLOYEES AND THEIR FAMILIES and school districts, include the City of
Woodland, CA; Merced, CA city schools;
Happens When 1,259 People Speak? We Listen! very hard to see that energy costs. the Bybee, AZ Wastewater Treatment Plant;
HOLT Renewables
You don’t have to lookResults of the 2016 VBL Employee Engagement Survey teams create and Alamo Heights
construct complex ISD, TX; and
the world’s energy landscape is changingExecutiveVicePresident/Chief solar solutions Austin ISD, TX.
your co-workers to for customers
Administrative Officer, added, "This review your store's "I'm glad that we nationwide. Project quality is underpinned
ng results, celebrate are coming by solid component selection. All projects
successes, and together as a are designed and value-engineered to
ming organizations discuss solutions for company related maximize system production and minimize
loyee engagement areas of to the importance
e reason: "None of opportunity. of safety – but we
l of us." survey lets us know what is working, what are not there yet."
r company has used
ather the voice of rapidly. Solar installations, wind farmsisn't,andwhatneedstobechanged.Itis
have over three years
nt Values Based important for us to listen to the voice of
everyone on our team."
"I have worked for
Caterpillar and other and other dynamic and renewable energyAmajortopicoffeedbackwas
Cat dealers and can communication. Employees reported
say HOLT handles receiving more leadership messaging
diversity better than
any of my previous solutions are on the rise to ensure alternativeaboutcostcontrolthanourValuesBased
What is the Action Plan?
employers." We have more activities than space to
Leadership culture. Mixed with less
d on the most frequent communication, employees
We believe this is vital
ent with our Vision, sources of power for the billions of peopleexpresseddifficultyreconcilingsome
. decisions with our values.
very comment from
ter J. Holt, Executive who inhabit our earth. Last fall, HOLT"Regrettably,wedidn'tdoagoodjobof
ral Manager. "Some communicating how we used the list. Here are brief reviews of several key
opinions don't action steps:
ooks at the results. 1. As marked by improving trends,
e very much what safety is an important focus for all of us.
rinna Holt Richter, We are excited that Jeff Stewart has
joined us as the new Director of Safety
information from last year's survey," and Environmental Culture. He, and
shared J.K. Baxter, Senior Vice President our growing safety team, will continue
Machine Sales. "We have recommitted to focus on key improvement areas,
as a team to communicate the value of including ensuring employees have
employee feedback and keep everyone proper tooling/safe processes, enhancing
up to date on the changes influenced by our culture of peer-to-peer safety
your suggestions." coaching, and recognizing groups that
Your Local "I really can't say consistently demonstrate safe behaviors.
Management Team the decisions I am They will also address specific safety
(LMT) and concerned with concerns voiced in the survey, such as
Enterprise aren't in alignment reducing security risks at the Irving store.
with our values
Operations Council – I'm certain 2. EOC sponsors are committed to
(EOC) sponsor will somebody thinks meeting twice annually with their
partner with you and they align."
(continued back page)
P2 Safety P3 Get to Know Corinna and Peter J. P4 Most Interesting Person | Go Green | Throwback
P5 Tale of Two | Three Things to Know P6-10 Local News P10 HOLT Babies P11 Enterprise News
P12 Customer Experience P13-15 Service Awards
Craig concludes,
acquired Austin-based PCI Solar, a division “We intend
of Performance Contracting Inc. to augment
our Electric Power Generation business to on becoming
take part in an emerging industry.
a leading
PCI Solar served the renewable energy
industry for many years, providing solar nationwide
design, engineering, procurement, and
construction for customers nationwide. provider of
HOLT has been a customer of PCI Solar
since 2011 when the company designed commercial
and engineered the solar array for our San
Antonio Training Center and new Sulfur and industrial
Springs buildings. Craig Floyd, PCI Solar
General Manager, notes, “We recognized application of
the opportunity to work together and
photovoltaic and
Solar units installed on schools in the Austin Independent School District in Austin. power services.
cost per kilowatt hour produced, resulting in The HOLT brand and legacy carries a great
maximum return on investment for HOLT deal of weight in Texas and throughout the
Renewables customers. nation as being an innovative and trusted
partner. As a part of the well-established
This new division operates from their and successful Power Systems Division
current location in Austin and reports we can open up new opportunities to be a
leading provider of solar solutions. We are
to Paul Cosper, Vice excited to join with HOLT to better serve
President, Power Systems our pipeline of customers and opportunities
Sales. Currently there are in the growing renewables market.”
18 employees, including
design engineers, project
managers, a master
electrician, project
developers, estimators,
site superintendents,
safety managers, an
Solar projects for HOLT include San Antonio and Austin. office manager, and an
operations manager.
see how our services could add value to The HOLT Renewables team has
HOLT companies. As a result, the HOLT extensive experience constructing and
organization decided to acquire our business installing rooftop, ground mount, and
and establish HOLT Renewables.” carport solar projects for commercial
As energy costs continue to be one of the and institutional clients, including
biggest costs for commercial clients, adding HOLT CAT, AmeriPride Linen and
solar is a cost-effective way of controlling Uniform Services, Cox Enterprises, Panels installed in the city of Woodland, CA.
16
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