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AR FOLLOW-UP DENIAL MANAGEMENT SERVICES - NURSING HOMES_03132018

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Published by , 2018-03-21 09:24:15

AR FOLLOW-UP DENIAL MANAGEMENT SERVICES - NURSING HOMES_03132018

AR FOLLOW-UP DENIAL MANAGEMENT SERVICES - NURSING HOMES_03132018

ACCOUNTS RECEIVABLE FOLLOW-UP
&

DENIAL MANAGEMENT SERVICES
FOR NURSING HOMES

41 Madison Avenue, 25th Floor, New York, NY 10010, USA

Phone: (646) 661-7853 | E-mail: [email protected]

WHY SUNKNOWLEDGE

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 2
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SUNKNOWLEDGE OVERVIEW

Key Facts

 Serving US healthcare industry since 2007
 Robust & scalable infrastructure
 State-of-the-art technology and systems
 Highly skilled and trained staff with good

communication skills and in-depth knowledge of process
 Structured training, feedback and coaching
 HIPAA-HITECH compliant
 State-of-the-art office inbuilt with all redundancies –

power, infrastructure and others

Office at
41 Madison Avenue, 25th Floor,
New York, NY 10010

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 3
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SERVICE PORTFOLIO BILLING & PAYER SERVICES TELEMEDICINE
COLLECTIONS
PRACTICE Claims Telemedicine
MANAGEMENT Coding Adjudication Remote Patient
Charge Posting Credentialing
Scheduling Claims Submission Utilization Monitoring
Payment Posting Management
Eligibility & Customer Care
Authorization
Verification

Prior Authorization

Customer Care

Denial Management

Accounts Receivable

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 4
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

A UNIQUE EDGE PROVIDERS SERVED BY US

PAYERS SERVED BY US Serving since 2007!

Serving since 2009!

Sun Knowledge is the only Practice Management / Revenue Cycle Management company
with a very own Telemedicine platform to be working for both major Payers like HealthCare
Partners and Heritage Provider Network and Providers like Hospitals, Orthotics-Prosthetics
& DME companies, Nursing Homes, Urgent Care Centers and more, across the US, with
equal success!
We help our clients leverage this dual exposure and get a unique edge in making their
business more successful in a much shorter time.

This is just a small selection from the list of hospitals and other healthcare organizations served by us currently

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 5
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

OUR HIPAA COMPLIANCE SUMMARY

SL. COMPLIANCE ASPECT HIGHLIGHTS

1 Physical Access Authorized access only | Bio-metric access | Proximity card system | Photo ID cards | Access log review

2 General Security 24 hour security personnel | Logging of visitor details | Physical register retained for 10 years

3 Monitoring CCTV monitoring (with recording) of production area | Daily review of recording

4 Vendor Access Signing confidentiality agreement before accessing sensitive areas | Accompanied by security personnel/employee during
all times

5 Mobile Phones All employees (except managers) are required to deposit mobile phones in the locker box before entering facility

6 Personal Baggage No backpacks or other bags allowed | All baggage to be deposited in locker box before entering facility

7 Network & Unique user IDs created using Microsoft Active Directory | Access to storage devices, shared drives, USB/mass
Application Usage storage devices, printers – controlled by Domain Group Policy | No wireless access points

8 Firewall Unified Threat Management System | Internet traffic regulation using multiple filters | Network Address Translation (NAT) |
Intrusion Prevention Systems (IPS) | Port-mapping for traffic between Virtual LANs | Default setting to deny all traffic

9 VPN (Virtual Site-to-site IPSec VPN tunnels | Authorized access via client-to-site VPN connections | Access authorization
Private Network) controlled by Active Directory's authentication service

10 Redundancy Fully redundant network stack | Two ISP links configured in active-active mode | Power backup supplied by 130 KVA UPS
Management and 750 KVA generator | 22 KVA UPS backup for server and network systems

11 Virus & Malware Central anti-malware system | Automatic updates | Extra protection by gateway firewall |
Protection Centralized OS patch management system (using Microsoft's WSUS server)

12 Other Measures Fire extinguishers at key areas | Half-yearly fire drills

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 6
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

ACCOUNTS RECEIVABLE
MANAGEMENT

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 7
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

ACCOUNTS RECEIVABLE IN THE REVENUE CYCLE

Eligibility & Patient
Authorization Information
Verification
Entry
Reporting

Denial 360° Coding
Management Charge Entry
Revenue Cycle
Accounts Management
Receivable
Services

Payment Claim
Posting Submission

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 8
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

ACCOUNTS RECEIVABLE MGMT. PROCESS OVERVIEW

Our A/R follow-up service is designed to increase the Revenue Collection for
our clients.
The process begins after the Provider creates and sends Health Insurance
Claims (Electronic/Paper claims or Manual HCFA forms) to various Insurance
Companies.
Depending on the transmission type and length of time since submission,
we begin our follow-ups.

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 9
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

FOLLOW-UP

2 types of Claims Follow-ups

No Remark Claims: 1

Any claim in which absolutely no status is known for the claim.

Last Remark Claims:

2Claims which remain unpaid for various reasons. These claims are

routinely followed up on a monthly basis.

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 10
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

STEPS IN ACCOUNTS RECEIVABLE FOLLOW-UP

 A/R Analysis

• 14% of all claims submitted to the payers are denied and have to be resubmitted, appealed
or written off by providers

• 50% of denied claims are never re-filed
• 50-70% of denied claims have higher chance of being recovered

 Follow-up with Payer

• Aggressive follow up with the insurance company's on all accounts at any stage of the
aging bucket plays an important part in A/R follow up activities

 Closure of claim

Reducing days in A/R, claims submission and improving collection ratio
with an increase in the probability of payment through timely follow-up is

the responsibility of the A/R team

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 11
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

STEPS IN ACCOUNTS RECEIVABLE FOLLOW-UP

1 Online Claims Follow-Up
Using various insurance company websites and Internet payer portals, we
check on the status of outstanding claims.

2 Automated Claims Follow-Up (IVR)
By calling insurance companies directly, an Interactive Voice Response (IVR)
system will provide the status of unpaid claims.

3 Insurance Company Representative
If necessary, calling a ‘live’ insurance company representative will give us a
more detailed reason for claim denials when such information is not available
by the first 2 methods.

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 12
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

AR FOLLOW-UP/DENIAL
MANAGEMENT PROCESS

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 13
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

REASONS FOR DENIAL  Inclusive Procedures
 Partial Payments
 Authorization Issues  Out-of-network claim status and
 Referral Issues
 Medical Necessity and Medical deductibles
 EDI Rejections
Records requests  No status and No claim on File
 Non-Participation with Insurance  PIP cases

Network
 Terminated Insurance
 Coordination of benefits
 Wrong Diagnosis

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 14
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

STEPS IN DENIAL MANAGEMENT

2 Categories of Denial Management

1 Claim Correction and Resubmission
These are the claims which are corrected, modified, and resubmitted as a corrected
claim to Insurance companies.
For such claims, every effort is made to resolve the denial to avoid billing the patient.

2 Patients' Responsibility
These are claims which cannot be further worked upon and the final bill is sent to the
patient for payment collection.
The reasons for sending the patient a bill generally include In-Network deductibles and
non-covered benefits as per the insurance plan. Patients receive a statement with a
clear explanation for the balance due.

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 15
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

IDENTIFY THE OUTSTANDING BALANCE

Identify O/S Balance Identify Reason for
Non Payment

follow-up with payer
Document the
comments
accordingly

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 16
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

BILL THE CLAIMS (PAID)

Bill the Claims Check for
Rejections

Work on the
Identified Rejections

Resubmit the claims

Follow-up with the
Payer

Receive Payment
Confirmation

Post the Payment
Document the
Applicable
Comments

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 17
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

BILL THE CLAIMS (UNDERPAID/DENIED)

Bill the Claims Check for
Rejections

Work on the
Identified Rejections

Resubmit the claims

Follow-up with the
Payer

Denied/ Underpaid

Follow the Appeal
Process

Document the
Applicable
Comments

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 18
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

GUIDELINES

 Payer/Provider contracts
 State Specific Laws
 Payer specific guidelines
 Provider exceptions
 Billing Guidelines

Dos Don'ts

• Regular follow-ups on the claim in a span  Untimely follow-up on claims
of 30 days  Untimely submission of claims

• Proper Data Management/Reporting of
Work

Follow-up Mechanism

 Higher $ value claims & Oldest DOS must be worked as priority
 Account level work
 Oldest DOS must be worked first

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 19
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SALIENT ASPECTS
 Level of Care

 Skilled Care:

• Patient requires various therapies, ventilator, and additional care
• Physician’s assessment is usually required along with authorization
• Usually this will be inclusive in the room & board charges but reimbursement will be at a higher

rate
• This is usually short term in nature and is covered under Medicare and by Commercial payers

 Non Skilled / Custodial Care:

• Usually involves elderly who are unable to take care of themselves and does not include therapies
• Only room & board charges are billed and cannot be billed with therapies
• Such cases are generally long term in nature and is covered by Medicaid or paid privately

There may be instances where a patient is shifted from an SKF to a hospice and in such cases if the patient
has a Medicare Advantage plan the plan will not reimburse and this has to be billed directly to Medicare

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 20
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SALIENT ASPECTS – AR FOLLOW-UP

 Secondary to Medicare

 It is important to contact the payer to ensure that the claim was crossed over to avoid the
possibility of TF denials

 Several payers require the claim to be billed again even if Medicare crossed over the claim
 If Medicare does not pay on the claim the the secondary payer will not pick up any

reimbursement on the claim
 It is therefore for imperative to first follow-up on the Medicare claim and get payment and

then follow-up with the secondary payer as a Medicare denial will result in an automatic
denial from the secondary payer

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 21
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SALIENT ASPECTS – AR FOLLOW-UP

 Medicare Criteria for SNF Coverage

 Benefit period: refers to the days covered by Medicare
 QHS: Qualifying Hospital Stay for 3 or more days prior to SNF level of care
 SNF coverage: only 100 days (custodial care is not covered) per benefit period which is

limited to a maximum of 3 per calendar year
 Each benefit period follows a 60 day period of non-skilled care

 Medicare Reimbursement

 Depends on the RUG (resource utilization groups)score which is an assessment of the level
of care needed based on the LTC Minimum Data Set. It is a PPS method of reimbursement.

 First 20 days of SNF care is covered at 100% (subject to 2% sequestration)
 21st day to 100th day was payable at $164.50 in 2017. The balance is then picked up by:

• Secondary / Medigap
• Medicaid
• Private pay

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 22
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

CHALLENGES

 Understanding the revenue codes along with modifiers
 Proper coding of the claim based on the contract provisions: is addressed with timely intervention of the

coding department
 Untimely follow-up: is avoided by proper tracking of next follow-date
 Indentifying / Understanding the different trends like denial, payment, and claims processing
 Understanding the proper applications to be used for claims follow-up
 Obtaining required information needs extensive research which is time consuming
 Medicare EOB not available: AR follow-up can still be worked based on coinsurance amount from value code

09, Medicare paid amount from the transaction history and Medicare paid date from payment posting date
 Ensuring patient has Medicaid coverage: Sun Knowledge also carries our Medicaid eligibility checks for clients

who offer Medicaid enrollment support as their service. The services involve:
 Communicating with physicians’ offices for medical notes/clinical documentation
 Communicating with local govt. offices to verify eligibility
 Verification of eligibility for patients via state online database
 Downloading patients files from state website (where applicable) and uploading to clients’ systems for
processing

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 23
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

CHALLENGES - MEASURES

Key Initiatives Required

 Need to know about the exceptions on the claim billing
 All the claims must be followed up / touched every 30 days
 Need to check on the older inventories to identify the trends
 Timely follow-up on the claim to avoid nonpayment of claims

Best Practices & Pro-active Steps

 Continuous approach in trying to gather the claims processing information specific to payers helps in determining
the further steps on the claims

 Timely follow-up on the claims helps to reduce the outstanding AR balances (collection or valid denial
adjustments )

 Proper share of knowledge specific to the claims follow-up based on the provider-payer contract

Follow-up Mechanism

 Claims follow-up must be payer specific
 Necessary post review actions should be taken simultaneously to avoid any delay

in resolving the claim balance

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 24
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

PAYER SPECIFIC CHALLENGES

Payer Challenges
BCBS
BCBS has separate guidelines for claims processing specific to the states and
the Home & Host plan for MSP. BCBS usually pays out the claims in the first attempt. The challenge is
to get the status update from BCBS on the claims for older dates of service. Although BCBS usually
pays out the claims in the first attempt, payments might get recouped against any over-payment
recovery as the plan benefits are not considered primarily.

Aetna For Aetna, often it is seen that when claims are priced by a pricing vendor for the out of network
providers, the provider is asked to contact for negotiating the claims based on the member’s plan
benefit for a settlement agreement.

General Web portal access is helpful for resolving claims with better accuracy as most of the payers direct to
their Websites for claims information. It also helps to validate the denials.

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 25
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

OVERALL COMPLEXITIES

Complexities arise due to untimely follow-up on the claims and incorrect approach towards the
denials. The most frequent denial types are re listed below:
Past timely denials:
Untimely submission of claims does not get paid unless there is a valid reason for untimely
submission/follow-up. Most of the times, after the timely filing limit is crossed, re-appeal for
the initial denial of the claims can be made. However, it can be cost consuming in case the
claims do not get approved.

No Authorization / Non Covered services:
During eligibility verification and benefits checks, the authorization requirement based on
the services to be rendered to the member needs to be checked. It also needs to be checked
if the services are covered under the plan benefits. If the auth is not obtained, then it might
be needed to re-appeal, providing the medical records of the member.

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 26
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

STEPS IN DENIAL MANAGEMENT

2 Categories of Denial Management

1 Claim Correction and Resubmission
These are the claims which are corrected, modified, and resubmitted as a
corrected claim to Insurance companies.
For such claims, every effort is made to resolve the denial to avoid billing the
patient.

2 Patients' Responsibility
These are claims which cannot be further worked upon and the final bill is sent
to the patient for payment collection.
The reasons for sending the patient a bill generally include In-Network
deductibles and non-covered benefits as per the insurance plan. Patients receive
a statement with a clear explanation for the balance due.

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 27
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

DISTRIBUTION OF DENIED CLAIMS

Distribution of Denied Claims

10% 24% Auth Related
17% Coding Correction Required
11% OON Issue
35% Others
3% Patient info missing
Timely Filing

Claims denied as Others are due to the following reasons:

 Claim denied as duplicate  Bill Primary
 Claim previously paid  Patient not covered due to pre-existing condition
 Patient not eligible on DOS  Plan doesn’t cover medical services such as DME
 Payer didn’t receive EOB from primary payer  Not covered by member’s plan
 Provider needs to verify if item billed is rental or purchase  Claim exceed maximum number times it can be billed

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 28
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

BENEFIT HIGHLIGHTS Demonstrated expertise in
working on difficult-to-
Reduction in
accounts receivable recover aging A/R

by 30% Same attention to every
cash amount regardless of
within 1 month
its size or source
Over 7 years’ experience

in claim adjudication for
major US insurance plans

Expert handling of accounts

receivable by highly
experienced staff

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 29
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SAMPLE
REPORTS

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 30
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SAMPLE OF AGENT-WISE A/R REPORT

User ID Touched Note Days Worked Hours Notes Per Max Note Time Average
Accounts Count Worked Hour Note Time
XX12_GT 1 4.5 0:20:06
XX13_GT 37 37 1 8.22 5.77 0:35:44 0:02:00
XX14_GT 50 51 1 8.83 4.16 0:15:26 0:05:45
XX15_GT 37 37 1 8.9 4.74 0:38:47 0:02:19
XX16_GT 41 41 1 8.65 5.15 0:23:57 0:09:48
XX17_GT 34 48 1 9.32 8.62 0:42:35 0:03:45
XX18_GT 83 83 1 9.63 5.38 0:35:14 0:02:37
XX19_GT 50 50 1 9.3 4.77 0:24:11 0:05:18
XX20_GT 45 46 1 9.65 5.98 0:33:47 0:05:05
XX21_GT 53 53 1 8.87 1.41 0:37:20 0:04:01
14 14 Total time 9.93 0:08:23
Total Touched 444 460 Average time 91.30 5.04
Average Touched 44 46 9.13

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 31
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SAMPLE OF A/R AGING REPORT

Sunknowledge WEEKLY AR AGEING REPORT FOR Client X Inc. - 07/06/2015 through 07/12/2015

>120 Days 91 – 120 Days 61 – 90 Days 31 – 60 Days

PAYER Claims Completed Remaining Claims Completed Remaining Claims Completed Remaining Claims Completed Remaining

AARP HEALTH CARE 26 23 3 17 16 1 44 41 3 37 32 5
OPTIONS
AMERICAN TRANSIT 12 11 16 5 1 15 15 0 10 10 0
INSURANCE COMPANY
28 24 4 16 13 3 41 37 4 32 30 2
BCBS 13 12 1
6 6 19 9 0 23 22 1 11 10 0
MAGNACARE 12 10 2
HIP_PALLADIAN 7 7 0 12 9 3 12 10 2 15 15 5
HEALTH 12 9 6
MANAGED PHYSICAL 7 6 28 7 1 10 10 0 10 8 0
NETWORK 5 5 4
MAGNACARE 31 28 0 11 9 25 5 08 3 2

OXFORD 3 17 12 5 23 22 1 22 16
STATE FARM
INSURANCE 14 4 05 5 04 4
TOUCHSTONE HEALTH
08 6 26 4 2 16 12
UNITED HEALTHCARE
3 23 20 3 49 43 6 41 39

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 32
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SAMPLE SOW OF A/R FOLLOW-UP

Sunknowledge will make outbound calls to reach out to the Payers to gather
information about the status of claims as per the list provided by Customer. Key
tasks involved in carrying out this work are detailed below.

 Planning to start calling Payers as per the list of claims based on the
downloaded AR Reports

 Research details of the claims in the AR list in the Clients system
 Making outbound calls to the respective Payers for claims aged

31 days and more
 Document finding of the calls
 Preparation of claims reports with status information gathered

during the call

Modifications, removal or adding tasks to this are agreed upon between client
and Sunknowledge.



Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 33
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

SUMMARY OF BENEFITS

 Very Little Risk

• Proven track record in providing healthcare BPO/KPO services
• Experienced in providing services to both payers and providers
• Experienced working with various software platforms
• Quick and efficient resource for special projects requiring technical and process expertise

 Significant Upside Potential

• Great understanding of the Healthcare Industry. Operation scale-up with a short notice
• Extremely competitive rates, greater productivity, improved quality, increased member and provider

satisfaction

 Proven Process Performance

• Low denial rate  reduced collection time  increase in revenue collection
• Billing & Coding Accuracy > 99.9%; TAT: 24 – 48 hours
• Adherence to CMS billing requirements

 Clear Communication and Quick Response Time at All Times
 ISO 27001:2013 & HIPAA Compliance for End-user Data Privacy and Protection

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 34
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

TESTIMONIALS

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 35
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

CLIENTSPEAK

“We have had the pleasure of working with the Sunknowledge team
throughout the few months utilizing their services for patient data entry and
eligibility verification. They are a devoted and responsible team that is highly
experience in what they do. They are always concerned about the client’s
needs and are always there to help. I highly recommend the services offered
by Sunknowledge.”

COO of a leading medical billing and credentialing company in New York

“Your team amazed me with the manual and the amount of info you provided
with that short training session.”

Practice Manager of a major Dermatology group in New York and New Jersey

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 36
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

CLIENTSPEAK

“My firm has evaluated an outsourcing transaction with Sunknowledge. They provide
superior service at a very attractive rate and have demonstrated to us their
commitment to this partnership. Their expertise across various process areas in the
PDP/MAPD domain and unique cost structure puts them in an incredible position to
work with plans throughout the healthcare industry.”

Chairman, President and CEO of a major New York based Health Plan

“Our company is very pleased with the administrative, and business analytical
solutions which Sunknowledge delivers to our company from a quality & cost
perspective. They have been a true partner in bringing industry expertise, and
innovative solutions to the table. Their ability to grow with our evolving needs for
higher end services such as clinical services is a significant differentiator among
healthcare business process outsourcing firms.”

Executive Vice President of Operations of a leading MSO

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 37
41 Madison Avenue, 25th Floor, New York, NY 10010, USA

CLIENTSPEAK

“I was always against the idea of outsourcing our back end claims processing
work but I was wrong. Sunknowledge provided extraordinary deliverables on
a timely basis which led to cost cutting considerably for us.”

CEO of a leading MA-PD Plan

READ ALL TESTIMONIALS

For Additional Information, Please Contact…

Ronnie Hastings

Phone: (646) 661 7853
Email: [email protected]

Sunknowledge Services Inc.
41 Madison Ave., Suite 2503, 25th Floor

New York, NY 11001, USA

Private & Confidential Phone: (646) 661-7853 | E-mail: [email protected] 38
41 Madison Avenue, 25th Floor, New York, NY 10010, USA


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