SPEF - Cleaning - Manual 1

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Procedure

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Residential

12. Dust and clean washers, dryers, benches, sinks and tables
13. Sweep and mop floors
14. Take out rubbish
DUTIES
15. Check all dryers and washers are empty
16. Check all chemicals are filled
17. Check press, heat seal machines are switched off
18. Turn off air-conditioning

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Laundry Daily

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Residential Laundry Daily

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 19/09/2018 GM Residential GM Residential

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Laundry Operating Standards Procedure

1. Purpose

The purpose of this document is:

 To ensure appropriate standards are maintained to ensure safe and hygienic laundry services

 To ensure compliance with legislative requirements
In order to ensure that safe and hygienic laundry processes are provided, it is essential that the
following operating standards are maintained.

2. Scope

Shared Services

 HSEQ Advisor
Site/Operations

 Hospitality lead

3. Standards

3.1 Health and Safety
It is the responsibility of the Hospitality Lead to ensure compliance with the Southern Plus
service Plan, with particular attention to the following requirements:

 Ensuring supervisors and key staff are fully trained in appropriate laundry skills and technology;

 Skills are maintained by ongoing training and supervision;

 Only appropriately trained personnel handle and store chemicals;

 That the laundry manager has appropriate knowledge of the potential infectious hazards of
soiled linen;

 Regular information and education to laundry staff about potential infectious hazards and
techniques to prevent the spread of micro-organisms in the environment to finished linen and to
themselves, as well as safe and appropriate handling procedures for soiled and clean linen;

 Instruction to laundry staff that they are to report all infections such as gastroenteritis,
dermatitis, pustules, skin lesions and boils and seek immediate medical attention;

 Provision to laundry staff of sufficient quantities of appropriate protective clothing to be worn
whilst conducting laundry duties;

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Residential Laundry Operating Standards

 Instruction to staff in personal hygiene, particularly the need for hand washing after handling
soiled linen or removal of protective clothing;

 That staff movement from areas where soiled linen is handled to areas where cleaned linen is
processed, is minimised. If this movement is necessary, staff should be instructed to change
their outer protective clothing (e.g. aprons and gloves) and thoroughly wash their hands before
touching cleaned linen. Ideally, a transit zone should be provided between dirty and clean areas
of the laundry, where hand washing is carried out as a routine procedure, and facilities are
available to change outer garments. Whenever staff leave the soiled area of the laundry to go
home or to the canteen, they should be instructed to remove outer protective garments and to
thoroughly wash their hands. (Facilities should be available for staff working in soiled areas to
shower before going home.);

 That suitably trained persons make regular inspections of the laundry to ensure that the laundry
operating standards are being maintained;

 That smoking is prohibited or confined to certain areas and that the consumption of food and
drink is confined to appropriate areas.

Specific Health and Safety Issues
In conjunction with the requirements of the relevant State and National Industrial, Health, Safety
and Welfare Acts, the Site Manager is required to:

 Maintain machines, plant and equipment in a safe, reliable condition;

 Maintain workplaces which are tidy, clean and safe to enter, work in and leave;

 Adequately instruct and train employees in safe working procedures including safe chemical
handling by qualified personnel and inform them of any hazard to health and safety which may
be associated with the work they are required to perform;

 Adequately instruct employees of their legal responsibility;

 Provide adequate medical, health and first aid services;

 Make vaccination against Hepatitis B available to all employees handling soiled linen, including
post vaccination testing;

Note: This should also include the provision of booster shots within 5 to 10 years of the initial
vaccination.

 Maintain occupational exposure to noise, vibration and harmful substances within acceptable
limits prescribed in State, Territory and Commonwealth regulations;

 Investigate and take appropriate action to eliminate or minimise any health or safety risk to
employees, contractors and visitors;

 Record and investigate any accidents at work and take appropriate action in order to prevent
the likelihood of any recurrence; and

 Maintain a hazard identification program.

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Residential Laundry Operating Standards

3.2 Cleaning and Maintenance Programs
It is the responsibility of the Site Manager to ensure that:

 A cleaning program appropriate for each work area and rest area including associated furniture
and equipment;

 A schedule for cleaning overhead and hard-to-reach areas;

 An equipment cleaning and maintenance program to ensure that the requirements of this
Standard (e.g. the wash program and ironing temperatures) are consistently met; and

 A pest control program is in place.

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Residential Laundry Operating Standards

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 23/05/2018 Natasha Keirnan Carol Bain

Supporting Documents

Document Title
AS/NZS 4146:2000 Laundry Practice
Australian Government Department of Health and Ageing: Infection Control Guidelines for the
Prevention of Transmission of Infectious Diseases in the Health Care Setting, January 2004
Health and Safety Handbook (Compass-Safety-001-HBK-001)
Site Operational Risk Assessment Tool (Compass-Safety-012-FRM-001)
Safety and Health Considerations Laundry and Linen Services (Medirest-Hcare-Services-510)

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Miscellaneous Cleaning of Items and Procedure
Furniture

1. Purpose

The purpose of this document is:

 To ensure that the Cleaning Services provided by Southern Plus meet the Client’s expectation
as documented in the contract.

 To minimise potential for cross infection and maintain bacterial control.

 To ensure correct cleaning equipment is used.

 To ensure miscellaneous items such as roller blinds, reflective blinds, roman blinds, lights, ice
machines, microwave ovens and outside paths are kept clean and refrigerators defrosted and
kept clean.

2. Scope

Site/Operations

 Cleaning Staff
 Hospitality Lead

3. Steps

The following procedures should be followed at all times when cleaning operations are
performed:

Step Description
Blinds
 Use micro fibre as per instructions
 Damp dust and wipe dry; and
 Where possible remove to clean.

Lights  Bed lights clean with a damp microfibre cloth ; and

 Ceiling lights clean with the high dusting tool and extension
pole if necessary.

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Residential Miscellaneous Cleaning of Items and Furniture

Step Description

Defrost Refrigerator and (Note: Patient and drug fridges are cleaned upon request of clinical
Clean staff).

 Hospital staff are to empty the contents prior to Cleaning
Services staff cleaning the fridge;

 The Cleaning Team will notify Hospital staff when completed
so they can restock the fridge;

 Switch off appliance;
 When fridge is completely defrosted, empty drip tray;
 Wipe over shelves for spillages and dry;
 Wipe over outside of the fridge using neutral detergent (diluted

as per manufacturer’s instructions); and
 Switch on when finished cleaning.
When cleaning a fridge, to comply with food standards gloves must
be worn for cleaning purposes.

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Residential Miscellaneous Cleaning of Items and Furniture

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 24/05/2018 Natasha Keirnan Hospitality Lead

Supporting Documents

Document Title
Infection Control

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Preparation, Collection and Handling Procedure
of Soiled Material

1. Purpose

The purpose of this document is to ensure the safe and hygienic transport of linen.

2. Scope

Shared Services

 Business Development
Site/Operations

 Hospitality Lead
 Laundry Attendant
Other

 Client

3. Steps

# Step Description

1 Preparation of Soiled Linen In order to ensure that soiled linen is collected in a safe and hygienic

for Collection manner, the following requirements must be adhered to:

 In addition to being placed in suitable RED laundry bags, linen
which is heavily soiled with blood or other body fluids, or other
fluids which could leak and further contaminate other linen, shall
be also contained within suitable impermeable bags which are to
be securely closed;

Red = Soiled Linen

 particular attention shall be given to soiled coloured linen which
could cause dye transfer.

Note: The Chief Health Officer, Quarantine Officer or Medical Officer in
each State, Territory, Country or area must be consulted if linen soiled
by quarantinable diseases (e.g. Plague, haemorrhagic fevers (i.e.
Lassa, Marburg, Ebola and Congo-Crimean), is inadvertently collected.
Such linen may need to be burnt and should not be handled by laundry
operators prior to approval being obtained from the appropriate officer;

 The linen shall be free from foreign matter such as sharp objects
(e.g. hospital sharps cutlery, and glass), metal objects, food
remnants and paper products; and

 Linen such as personal items, garments and flatwork, not
contaminated with blood or other body fluids may be segregated
into categories, placed into suitable laundry bags and securely
closed.

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Residential Preparation, Collection and Handling of Soiled Material

# Step Description
2 Collection/Delivery of
In order to ensure the safe and hygienic collection of soiled / cleaned
Soiled Linen linen, the following requirements must be adhered to:

3 Unloading and Storage of  Where soiled linen is handled in a mobile trolley, the loading and
Soiled Linen at Laundry unloading operation should be carried out on a flat level surface;

4 Sorting Soiled Linen  Soiled linen and cleaned linen should be transported in different
trolleys, bins, bags or other transport means. If this is not
practicable, then trolleys, bins, bags or other transport means that
were used to transport soiled linen should be thoroughly cleaned
and dried before being used for transporting cleaned linen; and

 Bags containing soiled linen should be handled carefully to avoid
damage and the release of possible contaminated aerosols into
the air.

In order to ensure the safe and hygienic storage of soiled / cleaned
linen, the following requirements must be adhered to:

 Soiled linen when unloaded shall be stored in an area separated
by an appropriate space or physical barrier, from that where
cleaned linen is stored or dispatched;

 Soiled linen shall be processed for washing as soon as it is
practicable.

Note:
1. Ideally, this should occur soon after arrival at the laundry.
2. Soiled linen should be laundered sequentially to minimise
delays between delivery and laundering. The storage of soiled
linen for prolonged periods is undesirable not because of any
risk of disease transmission but because of concerns relating
to stain removal, mildew growth and laundry aesthetics.
Warning: Linen which is soiled with such contaminants as fats,
oils, solvents, printer’s ink and swarf should never be stored for
any length of time in enclosed containers or in areas subject to
heat, because of the hazard of spontaneous combustion.

Sorting of soiled linen for washing is one of the most important
operations in the linen process.
An example of sorting types includes the following groups:

 Fibre type;

 Fabric structure;

 Garment structure;

 Colour (e.g. whites, light colours, dark colours);

 Colourfastness of dyes;

 Soil type;

 Soil quantity (e.g. light, heavy, foul);

 Time taken to process (i.e. whether large or small item); and

 Nature of process (e.g. dry folded, flatwork, starched, unstarched).

Note: For further information on sorting requirements, refer to the
AS/NZS 4146: 2000 Laundry Practice.
The main objectives of sorting are as follows:

 To enable identification, counting and marking necessary for
efficient production;

 To achieve the correct washing of various types of textiles.
(Information on the care labelling of textiles is given in AS/NZS
1957*.)

 To establish the degree of soiling, for effective stain removal.
(Some methods of stain removal are given in Appendix B -
AS/NZS 4146: 2000 Laundry Practice)

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Residential Preparation, Collection and Handling of Soiled Material

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 24/05/2018 Carol Bain
Natasha
Keirnan

Supporting Documents

Document Title
AS/NZS 4146: 2000 Laundry Practice

Australian Government Department of Health and Ageing: Infection Control Guidelines for the
Prevention of Transmission of Infectious Diseases in the Health Care Setting, January 2004

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Reactive Cleaning Procedure

1. Purpose

The purpose of this document is:

 To ensure that the Cleaning Services provided by Southern Plus meet the Client’s expectation
as documented in the contract.

 To minimise potential for cross infection and maintain bacterial control.

 To ensure correct cleaning equipment is used.

 To ensure reactive cleaning requests are addressed.

2. Scope

Site/Operations

 Cleaning Staff
 Hospitality lead

3. Steps

When cleaning services are performed by cleaning staff, the following procedures are to be
followed:

Step Description

1. Ad Hoc Cleaning Requests Reactive Cleaning addresses ad hoc cleaning requests through the
Client Concierge. An employee rostered on for a reactive shift will
be required to complete a variety of tasks included but not limited
to:

 Spillages, spoils and spot cleans, excluding clinical waste in ward
and department areas;

 Replenishment of cleaning materials and consumables;
 Clinical contamination cleans;
 Cleans associates with building works, maintenance and provision

of other services;
 Untoward incidents (e.g. flooding);
 Cleaning of contaminated areas;
 Emptying of waste receptacles;
 Cleans in high usage areas (e.g. reception, waiting areas);
 Cleans after soiling of toilet and bathroom areas;
 Noxious cleans; and
 Other ad hoc cleaning requests received by Client concierge.
Furthermore, the reactive cleaning team will be responsible for
cleaning of utility room.

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Step Description

2. Cleaning of Patient Utensils  Bodily fluids are to be removed from patient utensils by clinical staff
and placed on bench.

 The reactive staff will place said utensils in the sterilisation
machines for cleaning, and operate the machine.

3. Spill Kits  The Cleaning Team provide a spill kit comprising of a bucket and
mop in all the utility rooms for clinical staff to access after-hours
and for cleaning bodily fluid spills. Clinical staff are required to
empty the bucket after use into the sluice in the cleaning cupboard
or utility room. The Reactive Team will replace the used mop head
daily.

 The reactive team carry a communication device for the duration of
their shift and will respond in a suitable timeframe to requests from
Client concierge and Hospitality lead.

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Residential Reactive Cleaning

Document Control Date Owner Approver
Revision Description of Revision 24/05/2018 Carol Bain
1.0 First release Natasha
Keirnan
Supporting Documents
Document Title
Rubbish Removal
Infection Control

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Routine and Discharge Room Procedure
Cleaning

1. Purpose

The purpose of this document is:

 To ensure correct procedures are followed to maintain infection control
 To ensure employees understand correct cleaning procedures

2. Scope

Site/Operations

 Hospitality Manager

3. Steps

The cleaning of patient rooms in a healthcare setting can be broken down into two distinct
areas:

 Routine daily cleaning; and

 Discharge cleaning.

3.1 Routine Daily Cleaning
The following procedures must be followed for routine daily cleaning:

Routine Daily Cleaning Description
# Step
1 Personal Protective  Put on disposable gloves (place in bin on completion and before
leaving the room); and
Equipment
 Plastic apron should be worn if there is a chance of body fluids spoiling
2 Damp Dusting the uniform.

3 Mopping  Using the correct micro fibre cloth;
 Carefully and thoroughly damp dust / clean ALL horizontal surfaces

every day; and
 This includes even the smallest surface (both high and low).

 Mop the floor using a clean mop head and change the water after each
room.

4 Remove Waste  Carefully tie the bin liner, preferably before removing it from the bin;

 Do not press on to the closed bag in any way to expel any trapped air;
and

 Follow all other safe handling procedures.

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Residential Routine and Discharge Room Cleaning

Routine Daily Cleaning Description
# Step  Replace consumables.
5 Replace Consumables  Wash your hands carefully, according to handwashing procedure.

6 Handwashing

3.2 Discharge Cleaning
The following procedures must be followed for discharge cleaning:

Discharge Cleaning Description

# Step  Put on disposable gloves (place in bin on completion and before
leaving the room); and
1 Personal Protective
Equipment  Plastic apron should be worn if there is a chance of body fluids
spoiling the uniform.

2 Routine Discharge  Carry out routine discharge cleaning of a patient room including;
Cleaning  Patient bed (all surfaces) including pillows and mattress protectors;
 Replace any torn mattress or pillow protector;
Additional Requirements  Side table, including inside of drawers and cupboards;
 Wardrobe, cupboards, drawers including inside surfaces;
3 Waste  Double bag any of the patients personal effects found in the room

and advise nursing staff;
 Meal table (over-way) including stand and wheels/castors;
 Clean and remove commodes;
 Damp dust ALL horizontal surfaces when all other cleaning is

completed; and
 Waste removal.

 Remove all curtains (including sheer and heavy window);
 Remove hooks, fold and place into a bag;
 Label the bag(s);
 Send to laundry for cleaning;
 Hot Water Extract all carpets and upholstered chairs in addition to

thorough vacuuming;
 Ideally M.R.S.A patients should be put in a room with hard floor,

vinyl chairs and minimal furniture;
 Damp wipe all patient equipment including soiled linen carriers,

vases, blood pressure cuff and stethoscope;
 Clean windows and mirrors;
 Air conditioning vents and filters (from air conditioning units);
 Remove and dispose of all hand towels (replace when all other

items ); and
 Replace curtains.

 Remove the waste (tie the bag carefully).

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Residential Routine and Discharge Room Cleaning

Discharge Cleaning Description
# Step
4 Removal of Gloves  Remove your ‘clean’ gloves;
 Pull off one glove and put it in the palm of the other hand;
5 Clinical Waste, Linen,  Peel off the other glove so that it encloses the first glove in your
Crockery, Eating Utensils
palm;
 You need to dispose of it as soon as you leave the room; and
 Wash your hands thoroughly.

Clinical Waste
 Carefully remove from the room and dispose of using normal safe

handling procedures.
Linen
 Used linen should be disposed of into a linen carrier located directly

outside of the door of the room; and
 Care should be taken not to shake or handle the linen

unnecessarily.
Crockery and Eating Utensils
 No special precautions or treatment are required – normal

dishwashing procedures will sterilize these; and
 Dispose of food items into the general waste.
Important Note:
 Stay in the room until all cleaning is complete; and
 The room must remain vacant until all cleaning is complete and

surfaces are dry.

3.3 Are there any other precautions required?
If working in the area and where significant physical patient contact is possible:

 Wear a short sleeved material gown;
 Upon removal of gown care must be taken to avoid contact with the outside (dirty) surface of

the gown;
 Discard gowns (in soiled linen) after each use;
 Wear a plastic apron if there is a chance of body fluids penetrating the gown;
 Gowns and aprons must not be worn outside of the patient room;
 Wash your hands;
 On entering and leaving the room; and
 Before putting on and after removing gloves.

3.4 Important: MRSA and VRE
Methicillin Resistant Staphylococcus Aureus (MRSA)

 Refer to Medirest Infection Control Module (Medirest-Hcare-Services-307) for further
information.

Vancomycin Resistant Enterococci (VRE)

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Residential Routine and Discharge Room Cleaning

 Refer to Medirest Infection Control Module (Medirest-Hcare-Services-308) for further
information.

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Residential Routine and Discharge Room Cleaning

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 24/05/2018 Natasha Keirnan Carol Bain

Supporting Documents

Document Title
Infection Control

Basic of Principles of Cleaning

Australian Government Department of Health and Ageing: Infection Control Guidelines for the
Prevention of Transmission of Infectious Diseases in the Health Care Setting, January 2004

Cleaning Standards for Victorian Public Hospitals 2000, Revised February 2005

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Soiled Linen Collection Procedure

1. Purpose

The purpose of this document is to ensure all soiled linen is removed from all wards and
designated areas.

2. Scope

Site/Operations

 Cleaning Staff
 Hospitality Lead

3. Steps

The following procedures should be followed at all times. The collection of soiled linen involves
collecting from all wards and designated areas:

Step Description
Step 1
 The collection trolley must not be overloaded to obstruct view when moving
Step 2 around the environment or contents falling out of the trolley and being a risk to
Step 3 self or others

Step 4  Linen bags should be tied off, and only be ¾ full. If they are more than ¾ full
do not collect and leave a “please decant” sign on the bag

 When unloading contents of the trolley in the soiled linen room the gate on the
trolley must be opened to allow safe access to remove bags. Soiled linen bags
must be stacked in an orderly way to prevent clutter in the room.

 All soiled linen bags must be tied securely for the contractor to remove and to
prevent spillage when being handled and not over-filled.

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Residential Soiled Linen Collection

Document Control Date Owner Approver
Revision Description of Revision 25/05/2018 Natasha Keirnan Carol Bain
1.0 First release
Supporting Documents
Document Title
Infection Control

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Stain Removal Procedure

1. Purpose

The purpose of this document is to suggest methods for removing stains of unknown origin.

2. Scope

Site/Operations

 Hospitality Lead

 Laundry Attendant / Cleaner

3. Steps

3.1 Summary
Most of the stains encountered on soiled garments and other articles will be removed in the
washing treatment. The stains remaining may fall into the group whose composition is unknown.
For these cases, a suggested procedure has been outlined which explains step by step the way
to remove an unknown stain.
If the composition of the residual stain is known, suggested methods are given in Paragraph B5
AS/NZS 4146:2000 Laundry Practice. Please refer for further information.
Note:
A guide to chemical safety is given in Safety and Health Considerations Laundry Practices.
Reference should be made to NOHSC 10005 National Model Regulations for the Control of
Workplace Hazardous Substances to determine whether specific chemicals should be used as
dry cleaning solvents, as some chemicals which were previously in common use as dry
cleaning solvents, (for example ether and carbon tetrachloride), may require stringent safety
precautions or may no longer be acceptable.
Warning: Care Should Be Taken When Using Hazardous Chemicals Such As Rust Removers,
Toluene And Benzene.
Caution: do not use chlorine bleach or alkali solutions on silk or wool.

3.2 Stain Removal
Although the stains remaining after washing are generally of an unknown composition, long
experience generally allows launderers to make judgments as to the nature of the stain, eg.
grease or oil base, rust, mildew.

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Residential Stain Removal

3.3 General Procedure for a Stain of Unknown Origin

If the stain cannot be identified, then the following five-step procedure should be adopted. This
procedure should be carried out in the order given. It should, in most instances, remove the
stain. Linen should be well rinsed between steps.

The procedure should be as follows:

General Procedure for a Stain of Unknown Origin

# Step Description

1 Step One – Wash  Wash with a strong soap and alkali solution. Non-colourfast
colours, silk and wool fabrics should be treated with a
concentrated neutral soap solution;

2 Step Two – Treat  Treat with an organic solvent such as acetone or alcohol.
with Organic Test fabric to ensure that solvent does not affect either the
Solvent fabric or colour;

3 Step Three – Treat  Treat with a solution of sours such as sodium bifluoride,
with Sours Solution ammonium bifluoride or, in the case of a small stain, treat
with a laboratory grade hydrochloric acid solution;
4 Step 4 – Treat with
Warm Solution  Treat with a warm solution of a reducing or stripping agent
such as sodium hydrosulfite or sodium bisulfite; and

5 Step 5 – Treat with  Treat with solutions of an oxidizing agent, such as sodium
Oxidizing Agent hypochlorite (liquid bleach) or hydrogen peroxide.

3.4 Types of Stains and Their Removal

For further information on removal of stains of known origin, please refer to the information
provided in AS/NZS 4146:2000 Laundry Practice.

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Residential Stain Removal

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 25/05/2018 Natasha Keirnan Carol Bain

Supporting Documents

Document Title
Health and Safety Handbook (Compass-Safety-001-HBK-001)
Safety and Health Considerations Laundry and Linen Services (Medirest-Hcare-Services-510)
AS/NZS 4146: 2000 Laundry Practice
NOHSC 10005 National Model Regulations for the Control of Workplace Hazardous Substances

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Storage and Distribution of Cleaned Procedure
Linen

1. Purpose

The purpose of this document is to ensure safe and hygienic storage and distribution of cleaned
linen.

2. Scope

Site/Operations

 Hospitality Manager

3. Steps

The procedure should be as follows:

# Step Description

1 Storage of Cleaned Cleaned linen should be stored in a clean, dry place in a manner

Linen that:

 Is distinctly separated from soiled linen

 Prevents contamination (e.g. by aerosols, dust, moisture and
vermin); and

 Allows stock rotation, so that the oldest stock may be used first.
Laundered linen should be stored on clean shelves and, if

necessary, wrapped in a protective covering.

2 Packing Clean Depending on the size of the delivery and the nature of the items
Linen to be delivered, cleaned linen which is to be returned to the client
should be packed (either loose or tied in bundles) into:

 Clean trolleys, bins, baskets and covered to prevent soilage; or
 Clean bags and securely fastened.
The stacking or hanging of certain items of cleaned linen directly
into a clean compartment of a transport vehicle is also
permissible.

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Residential Storage and Distribution of Cleaned Linen

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 25/05/2018 Natasha Keirnan Carol Bain

Related Legislation and Standards

Legislation / Standard
AS/NZS 4146: 2000 Laundry Practice

Australian Government Department of Health and Ageing: Infection Control Guidelines for the
Prevention of Transmission of Infectious Diseases in the Health Care Setting, January 2004

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Tracking of Lost and Found Laundry Procedure
Items

1. Purpose

The purpose of this document is to ensure the tracking of lost and found laundry items.

2. Scope Indicates that a decision needs
to be made
Site/Operations
 Client
 Hospitality Lead
 Site Employees
 Contractors

3. Key for Flow Chart

First step / beginning of
process

Process or action step Step that generates a new
document

Preparation Data

Criterion On page reference

Off page reference

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Residential Tracking of Lost and Found Laundry Items

4. Procedure – Flow Chart

4.1 Tracking of Lost and Found Laundry Items

Item is reported lost or found Report of lost or found item is
received from client, resident or
staff member.

Check if item is in If item has been found, check
lost property or locatable the register to find the owner. If
item has been lost check the
on site. lost property and laundry area.

Log lost or found item Log lost and found items on the
on register and store Register of Lost and Found
item in lost property Laundry Items. Ensure items
are stored in a designated area
Audit lost and found for easy retrieval.
items
Items in lost and found should
be audited twice yearly and any
unclaimed items disposed of.

4.2 Procedure – Detailed Explanation

Summary
It is the responsibility of the Laundry Staff to ensure that lost and found items are monitored and
records kept. The Register of Lost and Found Laundry Items shall be used to monitor and
document missing items in the laundry.
Procedure
A monitoring scheme shall be implemented which will regularly record each of the lost or found
items to ensure that laundry items can be tracked and traced, including:

 Description of the item;

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Residential Tracking of Lost and Found Laundry Items

 If item has been lost or found;
 Residents Name and Room Number;
 Who is logging the item;
 Date of loss or find;
 Size of item; and
 Close out of items that are located or returned.

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Residential Tracking of Lost and Found Laundry Items

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 25/05/2018
Natasha Keirnan Carol Bain

Related Legislation and Standards

Legislation / Standard
AS/NZS 4146:2000 Laundry Practices

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Transportation of Linen Procedure

1. Purpose

The purpose of this document is to ensure the safe and hygienic transport of linen.

2. Scope

Shared Services
 Business Development

Site/Operations
 Hospitality Lead
 Laundry Attendant

Other
 Client

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Residential Transportation of Linen Procedure

3. Steps

In order to transport linen in a safe and hygienic manner the following requirements must be
adhered to.

Step Description
1. Design of Transport
The following precautions should be observed:
Vehicles
 Vehicles used for transporting linen should be designed in such
2. Laundry Bags a way that loads may be safely and easily handled;

3. Mobile Trolleys  Where loading docks with raised platforms are not available,
transport vehicles should be constructed with a kerbside door
and a floor height that is as low as possible;

 The vehicles which transport linen to and from the laundry
should be clean. Soiled and clean textiles should NOT be
transported in the same vehicle, unless they are separated by a
suitable barrier. The barrier may be defined by such means as
containers with suitable closures, moisture impermeable bags or
one or more suitable barrier products that would prevent
contamination between the soiled and clean linen;

 If a compartment has carried soiled laundry, that compartment
should be thoroughly cleaned before it is used to carry clean
linen; and

 Where linen is handled in mobile trolleys, the transport vehicle
should be provided with means to secure the trolleys firmly
inside the vehicle. (This can be achieved with nylon webbing
straps fixed to appropriate anchorages, wheel wedges, chains
or lock bars.) Where the transport vehicle has a tailgate
platform, restraints should be provided to prevent the trolleys
rolling off the tailgate platform.

Laundry bags should:

 Be made from material that is fit for the purpose intended;

 Be sound and free from defects such as holes or tears;

 Include suitable fasteners or ties for effective closure; and

 To facilitate proper closure as well as safe and comfortable
handling, the laundry bags should not be overfilled.

Red bags shall be used to contain soiled linen.
White bags shall be used to contain laundered linen.
Note: Wherever possible, the weight of laundry bags should
be limited to a maximum weight of 15kg.

Mobile trolleys should:

 Be of a design that enables easy cleaning; and

 Be regularly cleaned and serviced to ensure that wheels are
free to rotate (i.e. free from string and other impediments).

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Residential Transportation of Linen Procedure

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 25/05/2018 Natasha Keirnan Carol Bain

Supporting Documents

Document No. Document Title

AS/NZS 4146: 2000 Laundry Practice

Australian Government Department of Health & Ageing: Infection
Control Guidelines for the Prevention of Transmission of Infectious
Diseases in the Health Care Setting, January 2004

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Window and Glass Cleaning Procedure

1. Purpose

The purpose of this document is:

 To ensure that the Cleaning Services provided by Southern Plus meet the Client’s expectation as
documented in the contract.

 To minimise potential for cross infection and maintain bacterial control.

 To ensure correct cleaning equipment is used.

 To ensure all internal and external surfaces of glass are clear of all soil, streaks, spots and
marks.

2. Scope

Site/Operations

 Cleaning Staff
 Site Manager

3. Steps

# Step Description

1 Procedure for Cleaning To clean windows or glass you need to:

Windows or Glass  Use a blue cleaning cloth with water for cleaning all surfaces

can be poured on to your blue cloth to remove stubborn marks;

 Rinse and wring out cloth in clean water and wipe area as dry
as possible;

 Remove smears with dry Microfibre cloth;

 Report cracked/broken glass to Hospitality Lead.

 All external windows are cleaned by a Contractor.

2 Desired Results Internal and external surfaces of glass are clear of all soil,
streaks, spots and marks.

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Residential Window and Glass Cleaning

Document Control

Revision Description of Revision Date Owner Approver
1.0 First release 24/05/2018 Natasha Keirnan Carol Bain

Supporting Documents

Document No. Document Title
Infection Control
Microfibre Cleaning Sinks and Mirrors
Microfibre Spot Window Cleaning
Window Cleaning
Australian Guidelines for the Prevention and Control of infection in Healthcare
(2010)
NSW Health, Environmental Cleaning Standard Operating Procedures
NSW Infection Control Policy PD 2007_36
Standard for Cleaning Services NSW Department of Health August, 1996
http://www.cec.health.nsw.gov.au/programs/hai

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