S Rafele Hospital Empowering Minds for Mental Health Mastery November | Issue 06 | 2023 The Digital Dilemma Navigating the Impact of Technology on Mental Health Measuring Success Evaluating the Effectiveness of Mental Health Providers
Editor’s Note Revolu onizing Well-being
innovative methodologies and groundbreaking approaches the top mental health service providers adopt. From cuttingedge therapeutic interventions to the seamless integration of technology into mental health care, our exploration aims to illuminate the innovators shaping the future of mental wellbeing. As we navigate the advancements and innovations, we confront the inherent challenges in evaluating mental health providers. The subjective nature of mental health experiences, coupled with individual variability in responses to treatment, presents intricate challenges. However, our exploration extends beyond the hurdles, acknowledging the potential of technology in real-time monitoring, data-driven evaluations, and precision in mental health assessments. Insights Care's latest edition, "5 Best Mental Health Service Providers in 2023", encapsulates a narrative of transformation that redefines how we perceive and prioritize mental health. It is not merely an edition but a guidebook for those seeking insights into the forefront of mental health services. Join us in this enlightening journey as we unravel the stories, innovations, and approaches that mark a paradigm shift in mental well-being. Hope you have an interesting read! I n a world characterized by continual change and challenges, the imperative to prioritize mental health has become increasingly evident. As we navigate the intricacies of modern life, the evolving understanding of mental well-being underscores the crucial need for accessible and effective mental health services. Within the quest to revolutionize well-being, a deep exploration into the complexities of mental health and the many factors influencing its dynamics becomes essential. This edition serves as a guiding compass, leading readers through the subtleties of mental health excellence. It goes beyond a mere collection of articles, offering a comprehensive compilation of insights designed to foster a profound comprehension of mental well-being. The shades of mental health often elude conventional measures, requiring a holistic perspective for a comprehensive understanding. This edition delves into Managing Editor
Amaha Cul va ng Mental Resilience, Inspiring Hope 24 20 36 Profile 32 ContentsBetterLYF Wellness Redefined, Be er Lives Rewri en MINES & Associates Emerging Fron ers in Behavioral-based Health Services OPENMINDS Psychiatry Bridging the Gap for a Healthier Community
08 Empowering Minds for Mental Health Mastery Cov Sty Articles The Digital Dilemma Navigating the Impact of Technology on Mental Health Measuring Success Evaluating the Effectiveness of Mental Health Providers 16 28
Copyright © 2023 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt. Ltd. November, 2023 [email protected] Contact Us: Follow us on : www.facebook.com/InsightsCare/ https://twitter.com/Insightscare Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - +1614-602-4132 Email: [email protected] For Subscription: www.insightscare.com Insights Success Media and Technology Pvt. Ltd. Survey No.133/134, Brand Square, Office No. 512, Kunjir Chowk, Pimple Saudagar, Pune, Maharashtra 411027. Phone - India: 7410033802, 8956487823 Email: [email protected] For Subscription: www.insightscare.com Editor-in-Chief Chidiebere Moses Ogbodo Managing Editor Pearl Shaw Executive Editor Natalie May Visualiser David King Art & Design Head Samuel Martinez Co-designer Paul Belin Art & Picture Editor Grace Brown Business Development Manager Emily Jones Marketing Manager Bill Thompson Business Development Executives Anna Smith, Jack Miller Sales Executives Mike, Carl, John Technical Head Jacob Smile Assistant Technical Head Joseph Taylor Technical Consultants David, Robert Digital Marketing Manager Alina Sege Assistant Digital Marketing Manager Daniel Jones SME-SMO Executives Gemson Research Analyst Eric Smith Circulation Manager James Carter We are also available on :
Brief Featuring Person Company BetterLYF offers premier online therapy and counseling services, serving Indians in 70+ countries. Multilingual mental health experts provide confidential counseling via video and call formats. MINES & Associates specializes in EAP, Managed Behavioral Health Care, wellness services, and mental health training, aiming to improve employee wellbeing and foster a healthy work environment. Amaha integrates self-care, professional therapist and psychiatrist support, and community access, ensuring toptier mental healthcare tailored to individual needs. Varun Handa Director & Co-Founder BetterLYF Wellness Pvt Ltd betterlyf.com Amaha amahahealth.com MINES & Associates minesandassociates.com Dr. Amit Malik Founder & CEO MINES & Associates OPENMINDS Centre, a key mental health hub in Dubai, provides psychiatry services and counseling, supporting individuals on their mental health journey with expertise and care. San Raffaele Hospital excels as an international medical center and research institute, offering multidisciplinary healthcare, including psychiatry. Renowned for pioneering research, advanced treatments, and academic excellence. Dr. Shankar Srinivas Kuchibatla Medical Director, Founder/CEO OPENMINDS Centre openmindscenter.com San Raffaele Hospital grupposandonato.it San Raffaele Hospital
Empowering Minds for Mental Health Mastery San Raffaele Scien fic Ins tute Hospital has been marked by a deep sense of compassion reflec ng the Founder's belief that the body, mind, and soul should be addressed simultaneously in those who suffer.
Marco Centenari CEO San Raffaele Hospital Prof. Roberto Cavallaro Director of General Psychiatry San Raffaele Hospital
5 Best Mental Health Service Providers in 2023 San Raffaele Scien fic Ins tute stands as the foremost Italian ins tu on for research endeavors and ranks prominently in terms of clinical ac vity.
he link between mental and physical health is Tsignificant, as mental illness can lead to more physical health issues and a shorter lifespan. Conversely, physical illness can negatively impact mental health and treatment responses. Subjective well-being is closely tied to mental health and influenced by genetics and societal changes. Factors like stress, substance abuse, and migration can worsen mental health. Addressing this requires investment in expertise, targeted treatments, and reducing stigma. Though historical stigma has been a barrier, advancing knowledge and personalized care offer hope for widespread mental well-being and accessible treatment. Increased global attention and neuroscience progress have elevated mental health in healthcare systems. Dedicated to tackling mental and physical suffering in humans, San Raffaele Hospital began its Mental Health adventure 25 years ago. They were driven by the motto - ‘There is no Health without Mental Health’ one of the most frequently quoted by a large corpus of studies and organizations, including the WHO. At the forefront of this giant organization is Marco Centenari, CEO of San Raffaele University Hospital who oversees the operations of the hospital and ensures that it provides high-quality care to patients. Another pivotal figure at the hospital is Professor Roberto Cavallaro, Director of General Psychiatry who leads Schizophrenia Research and Clinical Units at San Raffaele. He is also a full-time Professor of Psychiatry and Dean of the Studies of the master’s degree in medicine and surgery at Vita-Salute San Raffaele University. He possesses strong expertise in psychotic disorders, neuroscience, and molecular biology and has even published numerous research articles. While interacting with Insights Care Marco and Roberto shared the importance of mental health and how their hospital is leading as one of the best mental health service providers: Pioneering Mental Health Care and Research The Mental Health Department at San Raffaele University Scientific Hospital operates in alignment with the institution's expansive vision and goals. It falls under the umbrella of a comprehensive range of medical specialties, encompassing both clinical and research services, all of which are closely linked to Vita Salute San Raffaele University. Much like their commitment to Mental Health, San Raffaele University Hospital's overarching objective is to offer tailored, forward-thinking care to every patient. This is achieved through the integration of cutting-edge research and clinical methodologies, ultimately making patient care personalized, preventive, predictive, and participative. San Raffaele Scientific Institute stands as the foremost Italian institution for research endeavors and ranks prominently in terms of clinical activity. In the previous year alone, it produced nearly 2,500 scientific papers, with roughly half being featured in the top 10% of global scientific journals. Additionally, there are currently over 1,300 ongoing clinical trials, with half of them stemming from the translation of their combined clinical and laboratory research efforts. Core Values and Mission at San Raffaele The Hospital and University maintain a dedicated commitment to integrated care, research, and education. The focus on neurosciences and mental health has been central to their development. The Department of Mental Health at San Raffaele demonstrates the effectiveness of this approach through its clinical, research, and academic achievements. Each year, thousands seek consultations and treatment within our open care system for mental health, receiving diagnostic support and therapy. The institution has long-standing practices in place to address mental health and wellness within both consultation psychiatry and psychological medicine in the general hospital setting, as well as within the Department of Mental Health, which offers Psychiatry and Clinical Psychology services across all levels of referral, from diagnosis to therapy. Role of Compassion in Mental Health The general hospital frequently encounters individuals with unaddressed mental and psychological conditions that manifest during medical episodes. These patients often did not seek help due to a lack of awareness or fear of stigma. The increasing number of treatments in the hospital highlights the growing demand for specialized care. This is particularly evident in cases where psychological issues coincide with the development of medical illnesses. These patients must navigate the challenges of chronic illnesses or intensive treatments for life-threatening conditions such as cancer, or even the revelation of previously undetected
mental health issues during a medical or surgical referral. From its inception, the San Raffaele Scientific Institute Hospital has been marked by a deep sense of compassion from its medical staff, reflecting the Founder's belief that the body, mind, and soul should be addressed simultaneously in those who suffer. Many treatment protocols for chronic illnesses, especially in oncology, extend beyond medical care and encompass aspects of communication and stigma reduction within the community, particularly for conditions like female tumors. Additionally, the hospital actively collaborates with patient associations specializing in various areas, such as neurology. Therapeutic Tools in Treating Mental Illness In San Raffaele Hospital's Mental Health services, various key concepts drive their motivational, operational, organizational, and delivery aspects. These are all centered around the individual and their unique experience of illness and discomfort within a clinical context: 1) Deep experience in assessment of psychopathology and its relationships with biological and psychological determinants within a global vision of the person as a unique combination of physical and mental health passed through the filter of personal history and time. 2) Specialization in different psychopathological areas, with discrete clinical units, dedicated to the main spectra of psychopathology (i.e. mood disorders, anxiety disorders, psychotic disorders, alcohol abuse, geriatric psychiatry, eating disorders), performing at the same time translational, reverse translational and clinical research, clinical assistance and care. 3) Full and fast deployment of consolidated research results into clinical routines. 4) Development and use of technology for aspects of the illness not covered with effectiveness by other conventional treatments, and massive use of blended programs including pharmacological, behavioural, psychotherapy and technology-based treatments to address different components of the illness in a medically-driven but immediately rehabilitative approach since the first days of treatment (including computer-aided cognitive remediation, neurophysiological manipulation with TMS and rTDCs, light therapy). 5) Innovation through research and clinical use of most instruments in a neuroscientific rather than a purely diagnosis/indication treatment perspective. 6) Continuity of the assistance, from ambulatory to ward or vice-versa, warranted with the same psychiatrist and psychologist. 7) High specialization, within the above-cited frames of nursing and rehabilitation professionals, like psychiatrists, both within discrete psychopathological areas, both in the technological deployment and clinical use of new instruments of care. San Raffaele's Unique Services At San Raffaele Hospital, patients have the option to receive assistance through either the National Security universal system, paying a nominal fee for each service, or as full-paying individuals for any ambulatory or inpatient care they require. Unlike the National Security Mental Health System in their country, San Raffaele's services have no specific catchment area. Patients are free to seek assistance from the institution regardless of their location within the country. The Mental Health Department at San Raffaele boasts a reputation that extends beyond regional boundaries, earning recognition as the top Italian private institution for both clinical and research endeavors. In contrast, public mental health services in Italy offer free care, but patients must visit the department designated for their exact town or street of residence. Out-of-pocket expenses at these institutions are limited and pertain only to individual professionals, not organized activities as San Raffaele offers, such as coordinated reservations for multiple clinical activities in a single day. Most other private Mental Health Institutions in Italy are typically small-scale and primarily associated with the Free National Security system. They often lack research and academic initiatives, focusing solely on clinical care. A patient's journey at San Raffaele can commence with an ambulatory visit initiated by the patient themselves or by their relatives, friends, or caregivers. It may also originate from an ambulatory consultation referred by another specialty ambulatory or ward, or through the consultationliaison medicine service within the general hospital, or even from the emergency department.
Pa ents are free to seek assistance from the ins tu on regardless of their loca on within the country.
After an initial assessment and formulation of a diagnostic plan, the individual may proceed with ambulatory care under the guidance of professionals from the specific unit (e.g., mood disorders unit for depression or bipolar disorders, psychotic disorders unit for schizophrenia, clinical psychology for personality disorders). Alternatively, they may be admitted to a ward, either acute for brief and intensive treatments or further diagnostic evaluation, or rehab, when needs are already clearly identified within the complex framework of personal, social, and psychopathological characteristics that define the clinical presentation. Rehabilitation can take place in residential wards for intensive rehab over a few weeks or in a day-care facility, both tailored to discrete psychopathological areas with distinct rehabilitation needs and pathways. A semiresidential facility is also available for the long-term rehabilitation of psychotic disorders. Dedicated ambulatories have been established for treatments that require hospital-administered medication or tolerability monitoring, ensuring patient convenience. The organization of ambulatory care also encompasses the delivery of technology-based treatments and personalized 'one-to-one' programs that incorporate various professional interventions within a streamlined and convenient schedule for outpatients. Making a Mark in Mental Health Care The Mental Health department at San Raffaele seamlessly integrates itself into the institution's top ranks. Over the past five years, they've contributed to more than 600 scientific publications in indexed Journals of Psychiatry, Neurosciences, and Psychology. This department handles approximately 2,000 hospitalizations and 35,000 ambulatory visits each year. Their accomplishments are well-known, thanks to a substantial communication campaign spanning professional and popular spheres, including press, television, and social media. Inspiring Words for the Budding Professionals All of the above-mentioned features, including precise selection and ongoing professional development for mental health experts, in-house translational research, and advanced technology, are considered crucial for individuals aspiring to excel in the mental health sector and emerge as leading providers with continually improving outcomes. The optimal scenario involves implementing these elements from the organization's inception, establishing a standardized intervention model that minimizes variability and subjectivity in decision-making, and prioritizing wellstructured pathways for diagnosis and treatment, ultimately enabling the application of truly personalized medicine. San Raffaele's Strategic Vision San Raffaele's primary future objective is to continuously invest in the growth of mental health professionals and their training. Simultaneously, there is an ongoing commitment to updating technological instrumentation and integrated treatment protocols. Precision Mental Health stands as a growing challenge for the upcoming decade, incorporating molecular biology and instrumental analysis to tailor treatments to each patient's specific needs and underlying causes of illness, often utilizing AI. Recent efforts have been directed towards the development of strategic research projects focused on aging, neurodegenerative diseases, artificial intelligence, and drug discovery and development, including innovative cell and gene therapies. These advancements aim to usher in a new era of medicine, one that will significantly impact patient care, both medically and socio-economically. Collectively, these initiatives serve as a compelling testament to San Raffaele Hospital's dedication to providing relief and support for those seeking help in the sphere of Mental Health and Mental Wellness. San Raffaele's primary future objec ve is to con nuously invest in the growth of mental health professionals and their training.
I n an era dominated by technology, our lives are intricately woven with digital threads, influencing every aspect of our existence. While technology brings convenience and connectivity, it also introduces a complex dynamic that significantly impacts mental health. The intersection of mental well-being and technology, often termed the "Digital Dilemma," is a pressing concern that demands thoughtful exploration. In this article, we will delve into the intricate relationship between technology and mental health, exploring challenges, insights, and potential solutions! The Technological Evolution The past decade has witnessed unprecedented technological advancements, from the proliferation of smartphones to the widespread adoption of social media platforms. While these innovations have undoubtedly enhanced communication and accessibility, their impact on mental health is a double-edged sword. The constant connectivity facilitated by smartphones and social media can lead to information overload, creating stress and anxiety. Social Media's Influence Social media platforms once hailed as bridges connecting distant friends, have evolved into The Digital Dilemma November 2023 16 www.insightscare.com curated spaces that shape our perceptions and self-esteem. The incessant comparison fueled by carefully crafted online personas can contribute to feelings of inadequacy and negatively impact mental health. The quest for likes and validation often overshadows genuine human connection, leading to a sense of isolation and loneliness. The Pressure to Perform The digital realm amplifies societal expectations, creating a pervasive pressure to perform and conform. The omnipresence of success stories and curated lifestyles showcased online can breed unrealistic standards, fostering feelings of inadequacy and self-doubt. The fear of missing out (FOMO) and the constant pursuit of perfection contribute to stress and anxiety, affecting mental well-being. The Gaming Conundrum Video games, once a form of recreational entertainment, now pose challenges to mental health when indulged in excessively. The immersive nature of modern gaming experiences can lead to addictive behaviors, affecting sleep patterns and overall mental wellness. The line between leisure and compulsion becomes blurred, necessitating a closer examination of the impact of gaming on mental health. Navigating Impact Technology on Mental Health of the
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The Impact on Relationships In navigating the Digital Dilemma, an essential facet is its profound impact on human relationships. The omnipresent connectivity offered by technology, while fostering virtual interactions, paradoxically engenders a sense of isolation. The substitution of face-to-face communication with digital exchanges poses a risk to the depth and authenticity of connections. The fabric of our social interactions undergoes transformation, prompting critical reflection on the quality and authenticity of relationships in this digital epoch. The pervasive role of technology raises pertinent questions about the evolving nature of human connections and challenges us to strike a balance that preserves the genuine depth of interpersonal bonds in the digital age. Technological Solutions for Mental Well-being Paradoxically, technology also offers innovative solutions to address mental health concerns. Mental health apps, online therapy platforms, and virtual support communities provide accessible resources for those seeking help. Machine learning algorithms can analyze user data to detect patterns indicative of mental health issues, enabling timely interventions. While these solutions showcase the potential of technology to support mental well-being, ethical considerations and data privacy concerns must be addressed. Digital Detox and Mindful Consumption In navigating the Digital Dilemma, a crucial aspect is cultivating a mindful approach to technology consumption. Embracing a digital detox, where individuals consciously limit screen time and prioritize real-world interactions, can contribute to a healthier relationship with technology. Establishing boundaries and adopting mindful practices can mitigate the negative impact of constant connectivity on mental health. Parenting in the Digital Age The Digital Dilemma extends to parenting as caregivers grapple with the challenges of raising children in a technology-centric world. Striking a balance between leveraging technology for educational purposes and ensuring healthy screen time limits requires a nuanced approach. Open communication and active involvement in children's digital activities are essential components of responsible parenting in the digital age. Corporate Responsibility Recognizing the impact of digital work environments on employee's mental health, corporate entities are increasingly acknowledging their role in fostering a healthy work-life balance. Implementing policies that promote digital wellness, encouraging breaks, and providing mental health resources are steps organizations can take to prioritize the well-being of their workforce. Conclusion As we navigate the impact of technology on mental health, it is imperative to approach the Digital Dilemma with a discerning eye. While technology offers unprecedented opportunities, its influence on mental well-being necessitates a thoughtful and balanced perspective. By cultivating digital mindfulness, leveraging technology responsibly, and advocating for ethical practices, we can navigate the complexities of the digital landscape while safeguarding our mental health in the process. November 2023 18 www.insightscare.com
I n a nation struggling with the dual adversaries of mental health stigma and misinformation, delivering effective services in the domain poses an overwhelming challenge. What's crucial is the emergence of organizations that transcend these hurdles, providing systematic solutions to heal patients. Amaha emerges as an exemplary model in this landscape. Founded by Dr. Amit Malik, an esteemed Psychiatrist and Healthcare Entrepreneur, Amaha has successfully raised over INR 50 crore as an extended series A round—one of the largest investments in mental health in India. The organisation has secured INR 36.4 crore from Fireside Ventures as well as an additional investment of INR 15+ crore from other strategic investors. With over two decades of global experience in psychiatry and healthcare entrepreneurship, Dr. Amit brings a wealth of knowledge to the forefront. Having traversed academia, clinical work, operational management, and leadership roles in both profit and non-profit sectors, his journey culminated in the establishment of Amaha in 2016. The genesis of Amaha arises from a desire to bridge the alarming 95% treatment gap in mental health care in India. Amaha, formerly known as InnerHour, has rapidly evolved into one of India's largest mental health organizations. With an in-house team of over 150 psychologists and psychiatrists, the organization operates in 15+ languages, ensuring accessibility to quality care for everyone. Amaha's mission is clear – to help anyone facing mental health difficulties feel better, get better, and stay better. Regardless of age, gender, or specific mental health condition, Amaha is dedicated to offering high-quality care. Our interview with Dr. Amit provides insight into the groundbreaking strides of Amaha – an organization that not only addresses mental health challenges but redefines the landscape of care. Brief us about Amaha and shed some light on its operations to provide mental health service to the patients. At Amaha, my co-founder, Neha Kirpal and I and the rest of our amazing team strongly believe that great outcomes in mental health are delivered by accessible, coordinated, and personalised care. We are leveraging a combination of technology, clinical evidence, and operational expertise to build an efficient, accessible, and effective mental health ecosystem which is structured around the patient and their family. In tangible terms, this encompasses a range of mental health services from self-care to virtual and inperson consultations for people with complex needs, because the same individual (and family) would need different types of support at different points in their mental health journey. The major facets of our offerings are selfcare assessments and tools, communities for peer support, and virtual and in-person consultation services for the entire spectrum of mental health challenges across the individual's lifespan. We have built our organisation and platform keeping the individual at the centre of it all - so the idea is to cater to all kinds of mental health needs, for all illnesses and disorders, across the individual's lifespan. Can you elaborate upon the core values on which company is built and what is the mission of the company? We put the client and their family first, at the core of our value system. That is our north star, guiding everything we deliver, including our operational and strategic focus. Cul va ng Mental Resilience, Inspiring Hope amaha We have built our organisa on and pla orm keeping the individual at the centre of it all - so the idea is to cater to all kinds of mental health needs, for all illnesses and disorders, across the individual's lifespan. November 2023 20 www.insightscare.com
As a direct outcome of this value, we lay great emphasis on delivering quality care by trained professionals. We have built a multidisciplinary team of 150+ mental health professionals, who have extensive experience in the field and are rigorously trained to support clients with their mental health needs. Amaha's proprietary clinical protocols for different conditions serve as the base of all the solutions we offer and enable us to deliver the best possible care to each client. In what ways does the company's services help the patient population in resolving their psychological and emotional needs? Tell us about the process of delivering mental health services at the company. In order to truly make mental healthcare accessible to anyone who is struggling, we knew we had to build a range of different offerings - in fact, everything that one might need on their mental health journey - and that's what we have done over the past few years. Through our platform, individuals can access 1-1 support from our multidisciplinary team of therapists and psychiatrists (both online from across the country, and in-person at our Mumbai, Bangalore, and Delhi clinics). Amaha's clinicians offer support in 15+ Indian languages. We have delivered 100,000+ sessions till date to individuals from 600+ Indian cities. What psychological tools/therapies does the company find to be essential in conducting mental health treatment? We draw from a range of evidence-based therapies and treatments to create personalised care plans for recovery and relapse-prevention. This means that we conduct thorough checks to identify which elements of scientifically proven methods will help individuals to feel better, get better and stay better. Our offerings range from 1-1 professional support to selfcare tools, and an online community for caregivers, people living with depression, coping with anxiety, managing OCD, adult ADHD, addiction support and LGBTQIA+ support. Our psychological therapy services utilise cognitive behavioural, narrative, supportive and interpersonal approaches to empower clients to work through their concerns and develop skills to lead a better life. Our app offers personalised content, tools, trackers, and activities that individuals can engage with at their own pace for between-session health management and recovery. What endeavours is the company currently pursuing to improve its mental health measures for people? To stay true to our promise to help people feel better, get better, and stay better, we lay considerable emphasis on measuring and reviewing our clients' emotional well-being and progress over time. Across the platform, we have a range of touchpoints to collect feedback from our clients in order to understand their experience with us and to identify areas of improvement. We rely heavily on different types of data to understand how effective our offerings are, and whether our clients find them engaging and effective. Some of the data points that we religiously monitor are: Ÿ NPS for different service offerings. Ÿ Feedback scores given by clients for their therapists and/or psychiatrists. Ÿ Scores on clinical outcome assessments, filled out by the therapist/psychiatrist, to measure the client's state and overall well-being. What advice would you like to give to budding entrepreneurs and enthusiasts who desire to venture into the mental health sector? The journey of building a successful mental health venture will require a lot of grit and persistence. It is important to do this only if you truly feel committed to the cause, as this Dr. Amit Malik Founder & CEO Amaha 5 Best Mental Health Service Providers in 2023 November 2023 21 www.insightscare.com
will be a journey for the long-term, with a lot of speed bumps along the way. The mental health space is evolving, the client and their caregivers are evolving, and sometimes, even science is evolving. Stay attuned to what's happening in the world and actively explore if there is better technology, better therapy, better solutions, and better company out there - and see what you can learn from their own experiences. How do you envision scaling your organisation's services and operations in 2024 and beyond? We are encouraged by the recent round of investments into the organisation. The primary aim of the next year is to reach out to more people across the country, and to be able more effectively to cater to people with severe mental health conditions. The goal for the team is to focus on expanding the breadth and depth of our services. We are keen on opening up more centres so that people in different parts of the country can meet with a therapist and psychiatrist in person. We also want to expand our clinical team - not just in terms of volume of professionals, but also in terms of the kinds of specialisations that our team can offer. Organisational: "Amaha's commitment to providing top-notch mental health care has been evident in their thoughtful approach to every case. They have a deep understanding of the unique challenges that our employees face and provide tailored solutions that address those effectively." - GODREJ "We see Amaha's EWP as an important investment for supporting employee wellness and are delighted with the level of engagement we are seeing.” - ACKO Client: “It was great to have someone who can understand what you are going through. My therapist offered the best experience.” “These counselling sessions have been incredibly helpful in my journey towards overcoming my mental health concerns. I feel motivated to continue learning and working on myself.” Reviews Reflecting Amaha's Mental Health Commitment November 2023 22 www.insightscare.com
I n a world where mental health often takes a back seat, finding an organization that not only acknowledges its critical importance but also excels in providing holistic support can be a game-changer. Among the gems in the mental health landscape, BetterLYF emerges as the epitome of empathy and understanding. The wellness platform offered by BetterLYF serves as a guiding light for individuals navigating the complexities of stress and anxiety within the intricate fabric of their personal and professional lives. In a tech-driven world where many platforms depend on AI support, BetterLYF prioritizes personal connections. They believe that urging people to share their life challenges with a bot would be a disservice. Varun Handa, as the Director and Co-founder of BetterLYF, is instrumental in managing and growing the organization. He is actively engaged in overseeing the dayto-day operations and driving the organization's growth. Our interview with Varun reveals their distinctive approach, highlighting how they stand out and make a real impact on mental health journeys. Kindly tell us the source of inspiration? What led you to venturing into the mental health sector? Me & Vikram met at ISB in 2011 and have been sharing our success and struggles ever since. In 2015, while we were sharing our personal and professional challenges, a realization dawned upon Vikram - there is almost negligible access to professional help beyond friends & family when in need. Motivated by this insight, we both embarked on a journey to delve deeper into the challenges surrounding mental health. Our exploration led us to engage with psychologists in the National Capital Region (NCR), where we uncovered a pervasive issue – the combination of limited awareness and persistent stigma hindered individuals in their quest to connect with high-quality therapists. At Be erLYF, we firmly reject a one-size-fits-all approach, recognizing the unique and diverse needs of individuals seeking support. Varun Handa, Director & Co-Founder be erlyf.com November 2023 24 www.insightscare.com
Vikram took the helm and, in 2016 established BetterLYF. The primary objective was to contribute to the creation of a happier and healthier world by dismantling the societal taboo surrounding mental wellness. BetterLYF aimed to achieve this through innovative online therapy and counseling services, thereby providing accessible and stigma-free mental health support. Can you elaborate upon the core values on which company is built and what is the mission of the company? From the outset, our mission has been crystal clear. Understanding the formidable challenge individuals face in committing to therapy, we acknowledged that a subpar experience could deter them from seeking help again. Thus, our primary goal has been to establish a robust foundation, and to achieve this, we invested significant time and effort in the meticulous training, support, and supervision of our therapists. At BetterLYF, we recognized the importance of curating the right team, fostering a conducive environment, investing in L&D, and implementing robust processes to consistently deliver confidential, high-quality therapy. Brief us about the company and shed some light on its operations to provide mental health service to the patients. Initially, our focus primarily centered on catering to the needs of individuals aged 18 to 45 who sought assistance. Through these interactions, we discovered that personal challenges were permeating into professional spheres, impacting various aspects of life. As the landscape of mental health services evolved, particularly with increased adoption within organizations, therapy became more accessible and gradually shed its stigma. Corporate engagement initially began with requests for webinars and workshops, eventually maturing into the integration of Employee Assistance Programs (EAPs) as corporations recognized their potential to foster employee well-being. The onset of the COVID-19 pandemic marked a pivotal moment, with corporations throughout India turning to BetterLYF for comprehensive support. Today, BetterLYF stands as a testament to its expertise, boasting a track record of over three lakh individual therapy sessions and the successful implementation of Employee Assistance Programs in more than 100 companies. Notably, BetterLYF has earned the distinction of being the most highly rated platform on social media in the country, garnering over 300 responses and affirming its impact on the mental wellness landscape. In what ways does the company's services help the patient population in resolving their psychological and emotional needs? Tell us about the process of delivering mental health services at the company. At BetterLYF, we recognized the imperative to establish diverse touch-points for our clients, facilitating the initiation of their mental wellness journey from a space of comfort. Our approach revolves around three pivotal aspects: assessment, awareness, and support. Our commitment to creating awareness is evident in the production of high-quality educational content, disseminated through social media channels and our website. Uniquely, all our content, including articles address not only prevalent issues but also emerging concerns, is meticulously crafted in-house. 5 Best Mental Health Service Providers in 2023 November 2023 25 www.insightscare.com
For those seeking personalized assistance, BetterLYF provides free consultations. This service is particularly crucial in the Indian context, serving as a vital support tool for new clients navigating the landscape of therapy. What psychological tools/therapies does the company find to be essential in conducting mental health treatment? At BetterLYF, we firmly reject a one-size-fits-all approach, recognizing the unique and diverse needs of individuals seeking support. We believe in continual growth, where the educational expertise and experiences of our counselors are not only valued individually but also shared collectively for mutual enrichment. Our counselors are adept in employing a range of therapeutic modalities, including Cognitive-Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Solution-Focused Brief Therapy (SFBT), mindfulness techniques, psychodynamic therapy, humanistic therapies, Clinical 18.69% Grief 1.31% LGBTQ 0.55% Lifestyle issues 2.57% Relationship counseling 33.22% Self Improvement 35.46% Suicidal Concern 0.27% Trauma 3.66% Women Centric Challenges 1.26% Work 3.01% Percentage Distribution of Counseling Topics 01 02 03 04 05 06 07 08 09 10 November 2023 26 www.insightscare.com
03 02 01 04 0 5 Do not know 15% Get a perspective 29% Immediate relief 14% Long term relief 32% Someone to talk to 10% Therapy Expectation family systems, narrative therapy, and more. These diverse techniques and skills, utilized either individually or in combination by our experts, are tailored to the specific needs of each client. What endeavors is the company currently pursuing to improve its mental health measures for people? Inspired by the success of leading physical wellness initiatives, we dedicated our time and resources to create a community-based program focused on imparting skills and tools for cultivating happiness and maintaining grounded in life. Our aim was to offer therapeutic interventions without attaching the formal label of counseling. Introducing our latest offering, the 14-day Happiness Program. This self-reflective, evidence-based program is designed to catalyze a shift in perspective regarding the concept of happiness. What advice would you like to give to the budding entrepreneurs and enthusiasts who desire to venture into the mental health sector? We advocate for young therapists and organizations to actively seek professional support, such as supervision and reviews. Continuous investment in learning is paramount to ensure competence and efficacy in addressing the noble cause of mental wellness that we have collectively embarked upon. By fostering a commitment to ongoing education and seeking guidance, we can collectively elevate the standards of mental health care in India. How do you envision scaling your organization's services and operations in 2023 and beyond? Recognizing the significant role that culture and religion play in therapy interventions in India, we strive to offer more tailored and culturally sensitive assistance. To fortify our capabilities, we are in the process of expanding our supervisory and Learning & Development (L&D) team. This expansion is geared towards providing essential support not only to our existing team but also to the influx of young therapists entering the mainstream. By bolstering our resources in this manner, we aim to ensure a robust foundation for our mission and further enrich the quality of support we provide to our users. Demographic Representation Female Male Other 62% 37% 1% What are some of the testimonials or recognition that accurately highlight your organization's position in the market? Corporate Testimonials: https://www.betterlyf.com/corporate-wellness B2C Testimonials: https://g.page/r/CcKHHyxA7KcUEB0/review November 2023 27 www.insightscare.com
A s the landscape of mental health care unfolds, the assessment of mental health providers assumes a pivotal role, necessitating an intimate exploration of the metrics that underpin success. In this era of heightened mental health awareness, the world is progressively attuned to the critical importance of mental well-being. The scrutiny of professionals guiding individuals through their mental health journey becomes increasingly imperative. The demand for comprehensive assessments goes beyond conventional measures, with success extending beyond the reduction of symptoms. This urges us to scrutinize patient satisfaction, adherence to treatment plans, and the overall well-being of those under the care of mental health providers. Striking a balance between quantitative and qualitative metrics becomes crucial. While standardized assessments provide objective data points, patient narratives and testimonials offer subjective insights that enrich the evaluation process. Let's embark on an exploration, uncovering diverse metrics and innovative methods to understand success in mental health care! Understanding the Scope of Mental Health Evaluation Effective mental health care extends beyond the traditional metrics of treatment outcomes. While tangible improvements in symptoms are essential, a comprehensive evaluation must also consider factors such as patient satisfaction, adherence to treatment plans, and the overall well-being of individuals under the care of mental health providers. Holistic assessments ensure a nuanced understanding of success, moving beyond a narrow focus on symptom reduction. Quantitative and Qualitative Metrics Quantitative metrics, such as standardized assessments and symptom monitoring, offer objective data points for evaluating mental health Measuring Success Evaluating the Effectiveness Mental Health Providers of November 2023 28 www.insightscare.com
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providers. These measures provide a quantitative glimpse into treatment efficacy, allowing for comparisons and benchmarking. However, the quantitative aspect alone may not capture the intricacies of the therapeutic relationship and patients' subjective experiences. Qualitative metrics, including patient narratives, testimonials, and qualitative research, provide a more nuanced perspective on the effectiveness of mental health providers. Understanding the impact of therapy on patients' lives beyond statistical measures contributes to a comprehensive evaluation. Striking a balance between quantitative and qualitative metrics is imperative for a holistic understanding of success. Patient-Centered Outcomes At the core of evaluating mental health providers is patientcentered outcomes. Success in mental health care should align with the goals and preferences of the individuals seeking treatment. Providers prioritizing shared decisionmaking and collaborating with patients to establish realistic and personalized treatment goals contribute to positive patient-centered outcomes. Challenges in Evaluation Evaluating mental health providers is not without its challenges. The subjective nature of mental health experiences, the variability in individual responses to treatment, and external factors influencing mental health outcomes contribute to the complexity of assessment. Moreover, the stigma surrounding mental health may lead to underreporting or misrepresentation of progress, impacting the accuracy of evaluations. Innovations in Measurement Advancements in technology offer innovative tools for evaluating mental health providers. Digital platforms and applications can facilitate real-time monitoring of symptoms, treatment adherence, and overall well-being. Machine learning algorithms can analyze large datasets to identify patterns indicative of treatment success, contributing to more data-driven evaluations. Integrating technology into assessment methods holds promise for enhancing the precision and timeliness of evaluations. Professional Development and Continuous Improvement A practical evaluation system is incomplete without focusing on professional development and continuous improvement. Mental health providers committed to ongoing learning, staying abreast of emerging research, and engaging in supervision and peer collaboration contribute to a culture of excellence. Regular feedback loops and selfassessment mechanisms empower providers to refine their approaches, ultimately enhancing the quality of care provided. The Role of Cultural Competency Cultural competency plays a pivotal role in evaluating mental health providers. Success in mental health care is inseparable from understanding and addressing patients' cultural nuances and diverse backgrounds. Providers who demonstrate cultural competency exhibit an enhanced ability to establish rapport, trust, and effective communication, fostering positive treatment outcomes. The Importance of Collaboration Interdisciplinary collaboration is instrumental in the comprehensive evaluation of mental health providers. Collaborative efforts between mental health professionals, primary care physicians, and other healthcare stakeholders contribute to a holistic understanding of an individual's well-being. Shared insights and information facilitate a more integrated and practical approach to mental health care. Conclusion Effectively evaluating mental health providers is a dynamic process that requires a nuanced understanding of success. The interplay between quantitative and qualitative metrics, a focus on patient-centered outcomes, and the integration of innovative measurement tools contribute to a comprehensive evaluation framework. Navigating the challenges inherent in mental health assessment requires a commitment to cultural competency, continuous improvement, and interdisciplinary collaboration. As we strive for excellence in mental health care, the ongoing refinement of evaluation methods ensures that providers can meet the evolving needs of individuals seeking support for their mental well-being. November 2023 30 www.insightscare.com
MINES & Associates Emerging Frontiers in Behavioral-based Health Services I n the ever-evolving global landscape, business psychology and behavioral health services are emerged as a powerful force for positive change. With a focus on behavioral health services, MINES & Associates is working towards providing business results with peace of mind. It is a leading international psychology firm offering unparalleled expertise in the area of business programs and employee psychology. Keeping all these things, we at Insights Care interviewed the Mines team to know more about the advanced technological advancements in mental health. Below are the highlights of the interview: Kindly tell us the source of inspiration? What led you to venturing into the mental health sector? Our founder's source of inspiration was growing up in a rural area of Nebraska in the 1950's and 60's where mental health services were functionally non-existent. He came from an extended family where alcoholism, depression, anxiety, domestic violence, and other life stressors went untreated. He studied psychology in college and graduate school with the intention of helping those who suffered. His core belief was "leaving the planet a little better than he found it." This translated into being a founding professor of counselling psychology at the University of Denver, and founding MINES three months later. Suffering and the end of suffering was a further value. Can you elaborate upon the core values on which company is built and what is the mission of the company? The "starfish story" is a story about a little girl who is saving as many starfish as she can by throwing them in one at a time. A man walks by her and tells her that she is not going to be able to save all of the starfish and she pulls one up and says, I am making a difference for this one. This story illustrates the core values of our firm, "It made a difference to that one." MINES is cantered around serving our fellow beings mindfully and with great loving-kindness through the application of psychology. These values guide our service and are deeply rooted in compassionate action, inclusion, and doing our best for each client. We find inspiration to make a difference in the lives of others, one person at a time. We believe that even if someone reaches out to us and isn't our client, it is our duty to assist them in finding community-based services. This commitment extends beyond our immediate scope, reflecting our belief in the power of kindness and support for all. Moreover, our service is built on the fundamental value that our interventions are grounded in evidence-based practice. We recognize the importance of employing well-researched and proven methodologies to ensure the highest level of effectiveness and quality in the care we provide. By embracing these core values inspired by the starfish story, we strive to create a positive impact on the lives of those we serve. We remain dedicated to upholding our values of compassionate action, inclusion, and evidencebased practice, as we believe in the transformative power of psychology to improve the well-being of individuals and communities. In what ways does the company's services help the patient population in resolving their psychological and emotional needs? Tell us about the process of delivering mental health services at the company. MINES offers a wide range of services to support clients in achieving and maintaining optimal health and well-being. We work with organizations to serve their employees and families, addressing various psychological needs. Our November 2023 32 www.insightscare.com
services encompass assessment, treatment, and resourcefinding for a wide range of mental health challenges, all supported by evidence-based interventions. We provide human contact through our telephonic intake staff, and for those who prefer a digital access point, we also offer digital intake services. MINES consists of a Health Psychology Division, delivering international Employee Assistance Programs (EAP), managed mental health care utilization review and case management, a national PPO network, onsite/virtual mental health clinics, critical incident stress services, and specialty networks tailored to first responders, BIPOC, and LGBTQ+ populations. We also provide 24/7 crisis services and a variety of customized programs. Additionally, our EAP includes wellness coaching, parenting coaching, lactation coaching, peer support We find inspiration to make a difference in the lives of others, one person at a time. We believe that even if someone reaches out to us and isn't our client, it is our duty to assist them in finding community-based services. 5 Best Mental Health Service Providers in 2023 November 2023 33 www.insightscare.com
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Openminds is commi ed to delivering excellent, recoveryfocused care across a broad range of mental health services, o en surpassing interna onal best prac ces. Dr. Shankar Srinivas Kuchibatla Medical Director, Founder/CEO OPENMINDS Psychiatry, Counseling and Neuroscience Centre. November 2023 36 www.insightscare.com
Bridging the Gap for a Healthier Community n today's fast-paced world, people are encountering I various challenges that can significantly impact their mental and physical well-being. Holistic wellness programs and embracing active lifestyles have emerged as essential ways to reduce the risk of chronic diseases and improve overall mental health. Studies have demonstrated that these wellness initiatives can lead to an 18% reduction in stress levels, ultimately resulting in happier and healthier lives. Dr. Shankar Srinivas Kuchibatla, a visionary in the field of healthcare, recognized the pressing need to address the growing health concerns in our society. With a profound understanding of the significance of a holistic approach to well-being, he founded OPENMINDS Psychiatry. This center serves as a beacon of hope and support for the community, offering a range of services that bridge the gap between traditional and modern healthcare practices. Below are the highlights of the interview: Kindly tell us the source of inspiration. What led you to venture into the mental health sector? My source of inspiration is driven by my commitment to providing comprehensive care for clients with mental health difficulties. I firmly believe in the Biopsychosocial model, aiming to support individuals on their journey to recovery. This vision led to the establishment of OPENMINDS. As a former Medical Director, I recognized the significance of a holistic approach, integrating psychology, psychiatry, and lifestyle changes in treatment. Our team focuses on education, treatment, medication management, and support groups, catering to people of all ages, from children to the elderly. Our ultimate goal is to promote well-being and mental health for all in need. Brief us about the company and shed some light on its operations to provide mental health service to the patients. Openminds Center in Dubai is a leading Psychiatry, Counseling, and Neuroscience facility catering to individuals of all ages, from children and adolescents to adults and senior citizens. Our highly qualified team is dedicated to delivering patient-oriented, high-quality mental health services, empowering individuals to achieve their highest potential and lead fulfilling lives. Community service is our pride, and we strive to provide the best possible care to our valued patients. Our focus is on ensuring every client embarks on a safe, secure, and committed journey throughout their treatment. The operations department handles lead/client coordination, scheduling appointments for new clients, while our courteous front desk and reception staff warmly greet and assist visitors meeting the clinical team. Client feedback is essential to us, as we continuously improve our processes and enhance communication across departments, fostering a collaborative approach. To streamline medication access and save our clients' time and resources, we offer controlled medications prescribed by our psychiatrists through OPENMINDS Pharmacy, situated within our center. Additionally, we provide direct billing services for most major insurance companies in the UAE, covering consultations, therapies, and pharmacy services. OPENMINDS Center is duly licensed by KHDA Knowledge Human Development Authority and extends workshops and courses to professionals in nurseries, schools, and therapists, supporting their continuous professional development requirements. 5 Best Mental Health Service Providers in 2023 Best Mental Health Service Providers in 2023 November 2023 37 www.insightscare.com
To promote a supportive environment for recovery, our psychologists facilitate free-of-cost self-help/support groups. These groups offer a safe space for individuals seeking assistance in their journey towards healing. We actively participate in the DHA-Dubai Health Authority private internship Program for medical interns and offer a Psychology internship Program for undergraduate psychology students, fostering the growth of future mental health professionals. Dr. Shankar Srinivas Kuchibatla, our esteemed Medical Director and Founder/CEO, leads the team at OPENMINDS Psychiatry Counseling and Neuroscience Centre. Clients find convenience in continuing their follow-up appointments and counseling sessions with our attentive customer service staff. In order to provide a multidisciplinary approach, we have initiated dedicated Neurological consultations and offer nursing support, including services like blood sampling, ECG, EEG, and vital check-ups. As we head into 2023, we reaffirm our commitment to being the best mental health service provider, continuing to serve our community with excellence and compassion. Can you elaborate upon the core values on which the company is built and what is the mission of the company? Openminds is founded on core values, encompassing excellent mental health care for our service users, a strong focus on recovery, and a commitment to education, training, and cost-effectiveness in our services. Our mission is to be a premier mental health service provider in Dubai, recognized for delivering high-quality, recovery-oriented care across a comprehensive range of mental health services. We aspire to excel in all aspects of our offerings while leading in specialized areas. Our dedication to quality, education, training, and cost-effectiveness sets us apart, and we aim to surpass international best practices in delivering exceptional mental health care. In what ways does the company's services help the patient population in resolving their psychological and emotional needs? Tell us about the process of delivering mental health services at the company. Openminds Center is committed to meeting the psychological and emotional needs of patients through a comprehensive array of mental health services. With a patient-oriented approach, our highly qualified professionals are dedicated to serving the community's best interests. Our mission is to empower individuals and foster self-determination by equipping them with innovative strategies that lead to positive and healthy outcomes. Through seminars, training, therapeutic groups, and individual, couples, and family counseling, we strive to raise awareness of the needs of at-risk residents within the community. Our services are tailored to enhance selfesteem, self-respect, and respect for others, promoting overall well-being and improving the quality of life. Openminds is committed to delivering excellent, recoveryfocused care across a broad range of mental health services, often surpassing international best practices. Our future plans include the development of a dedicated child psychiatry and psychology service using a multidisciplinary team (MDT) approach, as well as a neurology service to complement and support our neuroscience offerings. Additionally, we will continue our awareness programs in collaboration with various organizations, schools, and universities to spread mental health awareness far and wide. What role does compassion play when serving patients who are experiencing intense emotional or psychological conflicts such as anxiety, depression, or going through difficult life situations such as death of a loved one, or divorce? How is it related to the treatment? The stigma surrounding mental illness, coupled with limited awareness and access to professional help, results in only 10-12% of sufferers seeking assistance. A study in various cities revealed mixed opinions, with some still holding stigmatic views, describing individuals with mental health conditions as "retarded," "lazy," or "crazy." This highlights the interconnected yet separate issues of stigma and awareness. Addressing these challenges in parallel is crucial to combat the burden of mental illness. As long as apprehension and resistance towards mental health persist, individuals may hesitate to seek support for fear of being judged or labeled. Creating a more understanding and accepting environment is essential to encourage those with mental health concerns to access the help they need. What psychological tools/therapies does the company find to be essential in conducting mental health treatment? Psychology delves into the study of mental processes, behavior, and the intricate relationship between the two. Mental processes encompass learning, motivation, reasoning, emotions, and more, allowing us to understand how humans think, feel, learn, interact, and perceive themselves and their environment. November 2023 38 www.insightscare.com
Clinical psychologists possess specialized training to assist individuals of various ages facing behavioral, emotional, or psychological distress that hampers their daily functioning and well-being. Their primary objective is to reduce distress, promote psychological well-being, minimize exclusion and inequalities, and empower service users to engage in meaningful relationships, valued work, and leisure activities. Clinical psychologists work with individuals, couples, families, groups, organizations, and communities. Through thorough observation, interviews, and assessments, clinical psychologists identify existing or potential emotional, mental, or behavioral disorders in their clients' lives. Together with the clients, they develop tailored treatment plans based on their needs. Regularly monitoring the progress, psychologists ensure that the course of action aligns with the clients' requirements and make necessary adjustments as needed. Their roles encompass identifying psychological issues, diagnosing disorders, creating and implementing treatment plans, conducting research, helping clients define goals, monitoring progress, and providing guidance and support to achieve personal, social, educational, and vocational development and adjustment. Additionally, they may engage in teaching classes and educational initiatives to further disseminate knowledge and understanding in the field of psychology. What endeavors is the company currently pursuing to improve its mental health measures for people? Ÿ Blood markers etc. Ÿ AI Integration Ÿ Psychometric assessments Ÿ Neurology and related services Ÿ TeleHealth Ÿ Home Healthcare Ÿ Education and Training Ÿ Self Help and Support groups What advice would you like to give to budding entrepreneurs and enthusiasts who desire to venture into the mental health sector? For anyone considering a business in the mental health sector, comprehensive industry research is vital. Understanding different mental illnesses, available treatments, and current trends and challenges is crucial. Building a strong network is essential, as collaboration with professionals like psychiatrists, psychologists, therapists, and social workers is necessary to address the complexities of mental health. Ethics and empathy should be at the forefront of all operations, prioritizing clients' mental and emotional well-being over profits. A unique value proposition, be it a specialized service, unique product, or specific target audience, will set the business apart from competitors. How do you envision scaling your organization's services and operations in 2023 and beyond? To enhance the scalability of a psychiatry and child intervention center's services and operations in 2023 and beyond, various strategic measures have been adopted. This includes augmenting the team by recruiting additional mental health professionals and administrative staff to meet the surging demand for services. The center boasts clinicians specializing in various subfields of psychiatry, psychology, and therapies for children. Leveraging technology is a priority, with the center incorporating telehealth services, mobile apps, and online therapy sessions to ensure accessible and convenient mental health support. Collaborations with other mental health organizations, schools, hospitals, and community centers further enhance the provision of comprehensive services. New programs specifically targeting certain mental health issues or client groups have been developed, while recent initiatives like HOME HEALTH SERVICES extend the center's geographic reach for specialized care. Regular evaluations and optimizations are carried out to identify areas for improvement and enhance operational efficiency. By implementing these initiatives, OPENMINDS CENTER, a psychiatry and child intervention facility, is poised to successfully expand its services and operations throughout 2023 and beyond. What are some of the testimonials or recognition that accurately highlight your organization's position in the market? Awards: MEA Business Award (PFA) MEA Global Health & Pharma Mental Health Awards 2023. Covid-19 Healthcare Excellence Award – WMC (PFA) Emerging Healthcare Brand – Elets Global Healthcare Summit & Awards (PFA) Google Reviews (PFA). November 2023 39 www.insightscare.com
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