imr

NOV

2019 FACULTY
BUSINES &

MANAGEMENT

AEMS SOCIETY &
INTERNATIIONAL
BUSINESS SOCITEY

KNOW
ABOUT

FAEEZ FARHAN
NUR IMAN
ZAHIRAH
AIMI ERNA

FATIN IZZATY

THINGS
YOU NEED
TO KNOW!

INTERNATIONAL
& NATIONAL
POLICY

CRCONSUMER
REPORT

the
management

FAEEZ FARHAN ZAHIRAH
2019702223 2018208098

NUR AIMI ERNA NURUL FATIN MUHAMMAD NUR
NADIA IZZATY IMAN

2018683262 2018639126 2019717659

CONTENT

MAGAZINE

1) CONTEXTUAL INFORMATION
2) ARTICLE REVIEW
3) REFLECTION
4) INTERNATIONAL & NATIONAL
POLICY
5) GLOSSARY
6) REFERENCES

CONTEXTUAL
INFORMATION

FacultyBackground
Course Info
Biodata

FACULTY OF 1957 was the year that Faculty
BUSINESS AND Business Management start to
MANAGEMENT build and create which is known as
Dewan Latihan RIDA (Rural
Industrial Development Authority).
 

This faculty manage all the courses
for Bumiputera, in Business and
Management in rural and urban
areas. During this year , the first
course that relevant in business
and management was 18 day
preparatory programmed for the
London Chamber of Commerce ath
Higher and Intermediate levels.

After 10 years, Dewan Latihan RIDA
was renamed after MARA College
(Maktab MARA). This was the
beginning for Faculty Business and
Management when Diploma in
Business Studies (DBS) and the
Diploma in Banking (DIB), has been
decided under control of College.

Bachelor of Business Admin.

(International Business)

(Hons)

Entry Requirements: SPM+STPM+MUET or its equiv.

Career Prospects:
Graduates can expect to
find employment at
multinational corporations,
at home and abroad, in the
field of international trade,
global marketing, business
management and business
consultancy.

Bachelor of Business Admin.

(Event Management)

(Hons)

Entry Requirements: SPM+STPM+MUET or its equiv.

Career Prospects:
Graduates can expect to
find employment at
multinational
corporations, at home and
abroad, in the field of
international trade, global
marketing, business
management and
business consultancy.

“You only live once,
but if you do it right,
once is enough.”

FAEEZ

FARHAN

I am faeez farhan bin mohd firdaus, 23 years old. I
was born in pusat rawatan ibu kota Kuala Lumpur.
Now stay in Ampang, Selangor.

My journey began when I was attending preschool
at Sekolah Kebangsaan Taman Muda and continue
to study until I am in standard 6. Then I move to
boarding school in Kuala Lumpur which is Victoria
Institution from form 1 till form 5

After I finished my secondary school I further my
student in UiTM Machang, Kelantan as business
student. I finished my diploma for 2 year and half.
After finished diploma I worked for a while and
currently I am UiTM Puncak Alam student.

iman Muhammad nur iman is the name
that my parent gave to me. Hence
the being that i am today. Being
grow up in Shah Alam, Selangor my
childhood was the best, its because
of my supportive parents.

Started my school at Sekolah
Kebangsaan Seksyen 7 and then
proceed to Sekolah Menengah
Kebangsaan Seksyen 7 which
teaches many things because it was
a boarding school i learned the
importance of knowledge in life.

"BEAUTY IS NOTHING IF YOU HAVE A After my SPM, with a flying color
ROTTEN ATTITUDE AND result i was offered to go to Uitm
Machang, Kelantan. Which was the
PERSONALITY. IT'S LIKE A BOOK best in facility in my opinion. Two
WITH A GOOD COVER BUT WITH years and a half of my diploma
years was full with new experience,
SENSELESS STORY" meeting new people, learning the
hard work to strive and survive
inthe new university environment.
Finally i am now at Uitm Puncak
Alam, doing my degree in
International Business, i do hope
that my degree life will be just a
beautiful and fun like my previous
moment in life. The most
important thing in life is that we
have to always be connected to the
almighty God. Because the real
hope is on God.

ZAHIRAH

"It's not about
how hard you can
hit, it's about
how hard you can
get hit and keep
moving forward"

My name is Zahirah Binti Md Zaman. I am 22 years old and my
birthday at 31 October 1997. I was born in Universiti Malaya, Kuala
Lumpur and staying at Kota Damansara and move to Puncak Alam
during my diploma.  In primary school,

I studies in SK Seksyen 9 Kota Damansara and for secondary school
SMK Seksyen 10 Kota Damansara until i finished my SPM. After
finished my SPM,i finished my Diploma Technology Screen and for
now i got offered from UITM Puncak Alam in Degree Event
Management. 

AIMI

ERNA

My name is Nur Aimi Erna
Nadia Binti Norazian.  I am
21 years old and my
birthday at 18 May 1998. I
was born in Perlis and
staying at Jitra,Kedah since
born. 

In primary school, I studies

in SK Hosba and for

secondary school SMK

Hosba until i finished my "Life is a question
STPM. After finished my

STPM, i got offered to and how we live it is

further my studies at UITM

Puncak Alam for course our answer"

Degree in Event

Management.

My name is Nurul Fatin Izzaty "Life is like playing a
Muhammad Faudzi. I am 21 violin in public and
years old and my birthday at 15 learning the instrument
February 1998. I was born in as one goes on "
Pusrawi, Kuala Lumpur and
staying at Kuala Lumpur since
born. 

In primary school, I studies in
SK Bandar Tasik Selatan and
for secondary school SMK
Bandar Tasik Selatan  and
continue my study in STPM at
SMK Seri Sentosa. After
finished my STPM, i got
offered to further my studies
at UITM Puncak Alam for
course Degree in Event
Management.

FATIN
IZZATY

AARRTTIICCLLEE
RREEVVIIEEWW

Electronic Almost all private agency or government
record sector are using electronic application to
management manage data. Record and information
in the management is an important element to help
Malaysian improve the performance, accountability and
public sector: transparency of an organization (Wakuma
The existence and Mutula,2005). Record management
of policy should be implemented with a transparent,
explicit and comprehensive policy.

Countries like Australia, USA, Canada, New
Zealand and Uk are based on act, statutes,
laws, and specific standards. Malaysia is still
considered to be average in terms of laws for
records (Yusof,2000).

The National Archive of Malaysia (NAM)
conducted a project entitled e-Strategy for
Preservation of Government Records and
Archives (e-SPARKS) to produce policies and
followed by an e-SPARK system. There is only
one document about standards, policy and
guidelines relating to records management
and that is produced by the Malaysian
Administrative Modernization and
Management Planning Unit (MAMPU).

Education and training : The Development of A

Model of Education and Training for Record

GKeooedperercso.rd-keeping is an essential part of running a

successful business. Accurate, organised records make it
quicker to prepare your accounts at year-end, help you
monitor your company’s cashflow and ensure you are tax-
efficient (Sophie Turton, 2015).

This will helps organization to organised record well-ordered
and tidy especially when disaster happened to the business
organization . This could lead to a lot of negativity and
destroying of the document if the record keeper is not well
prepared. In this case, we need a high quality of model and a
high standard of education gain knowledge and skills to
ensure that organization have a good record keeper for the
effective management of electronic records.

Factor that

could lead to

improve

customer service

in business In order to build their trust we should
organization : to take an action by providing the best
Factors in customer service. Customer
Affecting on satisfaction is key in creating a long-
Customer term relationship with customers.
Loyalty in Customer satisfaction measures how
Service your product, service, and overall
Organizations experience either falls short, meets, or
exceeds customer
expectations. Keeping a long term
relationship functioning is hard work.
We need to keep delivering value time
and need to keep our customer satisfied
with our service.

Understanding customers' needs, Quality of
wants and meeting them is very Customer Service:
crucial. Good process and quality Essentials of
product design are also important Quality Customer
aspects of customer service. Services as a
Ultimately, developing a positive Major Factor in
relationship with customers Success of a
through high-quality service Company
benefits your business because you
have access to the best kind of
market research: Your clients will
tell you directly what they want.
Listening to clients gives you the
opportunity to change your product
or service to satisfy clients before
they abandon your company in favor
of a competitors.

Business Continuity

Planning: An Empirical

Study of Factors that

Hinder Effective Disaster

Preparedness of

Businesses

Business continuity planning (BCP) is the process
involved in creating a system of preventionand
recovery from potential threats to a company (Will
Kenton, 2019). The plan ensures thatpersonnel and
assets are protected and are able to function quickly in
the event of a disaster. TheBCP is generally conceived
in advance and involves input from key stakeholders
and personnel.The term disaster means the unplanned
interruption of normal business processes resulting
fromthe interruption of the IT infrastructure
components used to support them. This
definitionincludes information systems and networks
and their hardware and software components

REFLECTION
ISSUE

Knowledge gained

by learning this subject I realized that business record is not
only specific for business but it could be everything such as
film records, education record, medical records and etc.
Follow with the new technology in this new era we need to
keep all the data in electronic, data is important because this
is our information/evidence

Skill            

  The skill that I have gained is accounting( such as
financial statement, balance sheet), business
law(acts, legal document) ,communication skill
with teammate, software , video editing and more.
All of this skill really helpful in term of building
up our confidence level and compete with other
people.

Experience          

To conclude my skill, knowledge gain and experience. I receive
a lot of benefit from every subject that I have learned. The
best thing to know new people in our life. Degree life is more
challenging compare to diploma life and that is the best thing
from me because I like challenging stuff.

KNOWLEDGE GAIN SKILL

I am grateful to learnt Business Business record subject taught me skill to
records subject because I can be a good record keeper that not everyone
gained a lot of knowledge with it. can do that. Skill of record keeping should
So basically business record help be learn by all individual that work in
me to identify whether the company that needed to keep a lot of
document is important to keep as document. Sometime not all document can
record keeping or just normal keep in electronic record because we need
document. Based on this subject physical record as evidence.
as businessman we should have
basic knowledge of record
keeping, by doing that we will
reduce cost and save time to find
important document.

EXPERIENCE

I gained a lot of experience during my previous semester. All
the subject that I learnt during my second semester really
helpful, for example Ecommerce subject that I take have taught
me how to sell my products using online system.

KNOWLEDGE GAIN

Business records is a document that used to keep and store
information for business organization. Every organization
have their own records from their own operation which is
include accounting records, legal documents, license,
insurance document and etc. In this subject IMR 652, I have
learned that the importance and highlight key according to
the business records. This shows that management record
play the main role to make sure every records kept well in
ordered.

SKILL

This showed every skills that I gained during my one and a half
year. It makes me realised the significance of learning.
Basically, the skills that I gained is accounting (such
as  financial statement , balance sheet , etc), business law (acts,
legal document) and so on.

EXPERIENCE

Basically, during my three semester in here I have experienced too many
thing especially the hardest part during last year semester which is
second semester because I have to learn subject Economics and Finance. I
almost want to give up because this is quite tough for me as a beginner
but somehow I still managed to get a good results. For me, my first and
second semester is the moment when I’m really having hard time to
focusing on my studies because I thought I’m not doing very well and
good.

Knowledge gain

Business record is a document that Skills
records a business dealing. Business
records include meeting minutes, There are many skills that I
memoranda, employment contracts, have gained during my one
and accounting source documents. I and half year which is how to
have learned that the every manage your organization
importance and highlight key (such as planning,
according to the business records in organizing, controlling and
subject IMR652. It shows that leading), marketing ( product,
management record play importance price, place and promotion)
role to make sure every records kept and so on.
well in ordered.

Experience

Basically,
during my three semester in here I have experienced too many thing especially
the hardest part during my first semester because I have to learn subject
Account and Business Law. It’s hard for me at first but then I can score a good
result in the end. For me, my first and second semester is the moment when I’m
really having easy time to focusing on my studies because surrounding with
friend who I can ask when I don’t know how to do the task or assignment.

Knowledge gain
What I have learned in UiTM
Cawangan Selangor, Campus skills
Puncak Alam are a lot. There
are so many knowledge that I In this course,
gained from every aspects. skill that I know is about
For my course which is in how to set a budgeting for
Bachelor of Event doing event and should
Management (Hons), the have “rainy fund” for every
knowledge that I gained are event that been held. Tfor
how to planning, the skill that I get
set up, and shut down the from accounting, I just
event in a correct way. I knew how to do balance
learning many subjects in this sheet and for finance I able
program to do cash flow and I
such as marketing, realized  that was so
management, business law, important and should be
accounting and others. practice in daily life.

Experience

.My experience that I get are how to handle an events, and
work in a team. Working in a team
is important in event management because all department
work together to make
sure the event going well.

INTERNATIONAL
&

NATIONAL
POLICY

INTERNATIONAL

ELECTRONIC RECORDS

1)     E-Record  Management Policy of  MECD (Ministry of Education, Culture
and Sport) Madrid

The National Interoperability Framework (hereon NIF, regulated by Royal
Decree 4/2010) is defined in section 1 of Article 42 of Law 11/2007, of 22 June,
regarding citizens' electronic access to public services as “…a set of criteria
and recommendations on security and standardisation of information, formats
and software and on the preservation of information to be taken into account
by the public administration entities when adopting technological decisions so
as to ensure interoperability.”

2)     International electronic record management from India

The National Policy on Electronics 2019 (“Policy”) was released by the
Ministryo Electronics and Information Technology (“MeitY”) on 25.02.2019.
The Policy, which recognises the electronics industry as the “world’s largest
and fastest growing industry”, seeks to “position India as a global hub for
Electronics System Design and Manufacturing (“ESDM”) by developing core
components and creating an enabling environment for the industry to
compete globally”.

NATIONAL

ELECTRONIC RECORDS

1)      System Specification for public offices

Good management of records and information is
fundamental to a well-functioning organisation since it supports business
activity and provides a basis for efficient service delivery. It also provides
the mechanism whereby both the private and public sectors can account
for their decisions and actions. Records provide evidence for the public to
confirm or claim their public rights and entitlements, as well as providing
individuals with evidence to justify government decisions and a
mechanism whereby they can have trust in private enterprise. Moreover,
good records management is simply good business practice.

2)      Electronic Record Management by National Archives of Malaysia

 The Electronic RecordManagement Guidelines are published by the
National Archives of Malaysia to assist public offices in managing
electronic records. More specific guidelines on record management in a
particular environment are also available. The guidelines are as follows:
Electronic Record Management in an Unstructured Environment,
Electronic Record Management in a Structured Environment, and
Electronic Record Management in a Web Environment.

NATIONAL

ELECTRONIC RECORDS

3) TIS (TECHNICAL INTEROPERABILITY STANDARD ) FOR RECORD
MANAGEMENT
This E-Record Management Policy is found in the organisation’s context
together with the rest of policies implemented in the course of its
activities. Particularly, this policy is found in the records
management general framework of the MECD, regardless of the medium
in which these records may be found. The diagram below shows the
record management process from the Guide of the TIS (Technical
Interoperability Standard) for E-Record Management Policies, which
includes an e-records management system in the context of the
organisation’s record Management Policy:

interNATIONAL

RECORDS Management

1)    Global Records Management Policy Dole Food Company, Inc. One
Dole Drive Westlake Village, CA 91362(2010)

This Global Records Management and Destruction Policy (collectively
with all appendices, this “Policy”) governs the creation, retention and
destruction of all records in the normal course of business of Dole
Food Company, Inc. and it subsidiaries worldwide (collectively, “Dole”).
Unless otherwise noted, capitalized terms are defined in Appendix.

2)  International record management from United Kingdom
 
This guidance has been produced in support of
the good practice recommendations in the Code of Practice on
Records Management issued by the Lord Chancellor under section 46
of the Freedom of Information Act 2000.This guide is written for
people who have no background in records and information
management but find themselves responsible for it
within their organisation, or have some other reason for acquiring a
basic understanding of the subject.

NATIONAL

RECORDS Management

1)  MALAYSIA POLICY ISO 15489:2001

In accordance with ISO 15489:2001 [11]; “institutions should document
and define a policy for records management. The aim of the policy
should be the creation, formation and management of reliable,
authentic and usable records capable of supporting business purposes
and activities for as long as they are needed. Institutions should make
certain that the policy is communicated and fully implemented at all
levels in the institution. The policy should be implemented and
endorsed at the highest decision-making level and transmitted
through the institution.
Responsibility for compliance should be appointed”.

2)      MALAYSIA ISO 15489

An organization seeking to conform to this part of ISO 15489 should
establish, document, maintain and promulgate policies, procedures
and practices for records management to ensure that its business
need for evidence, accountability and information about its activities
is met.

GLOSSARY

Administrative records: Records relating to those general tasks or
activities performed within an organisation that are common to all
businesses or organisations, such as maintenance of resources, care of the
physical plant or other routine office matters. Also known as
housekeeping records.

Capture: In a computer environment, the deliberate actions that results in
the storage of a record in a record-keeping system, including the
registration and classification of the record and the addition of metadata
about the record. For certain business activities, these actions may be
designed into electronic systems so that the capture of records into
record-keeping systems takes place when those records are created.

Classification: In a records and archives environment, the process of
identifying and arranging business activities and the resulting records
into categories according to logically structured conventions, methods
and procedural rules. See also Functional classification and Subject
classification.

references

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