This book is a tribute to one woman with a a celebration of fifty
people and fifty ways to and a thank you to the organisations who
make some of the most rewarding voluntary experiences in Kensington
and Chelsea possible.
Anne-Hélène Biosse-Duplan
CHAIR, VOLUNTEER CENTRE KENSINGTON & CHELSEA
quality roles for volunteers. We enable a
diverse range of people to improve their
lives while helping those around them,
overcoming the specific barriers they
face, using volunteering as a route to
employment, better health and well-being,
and increased independence.
Our history is one of working and achieving
locally while drawing on expertise from
far and wide. The fire at Grenfell Tower in
June 2017 has durably changed the lives
of many of the people with whom we work,
the breadth and depth of our activities and
our operating environment. It prompted us
to reflect on our approach and our place in
the life of the borough. We are more mindful
than ever of the importance of resilience,
of making sure that our community and our
organisation are equipped to withstand
the adverse effects of change as well
as take advantage of the opportunities it
presents. For us this includes sustaining
our balanced mix of funding sources and
nurturing our solid partnerships so that
we can take every opportunity to build the
capacity and capabilities of our clients
Welcome to our celebration! On the fiftieth and our partners.
birthday of Volunteer Centre Kensington
& Chelsea, the impossible task of As this book demonstrates, the Volunteer
summarising the value of voluntary action Centre would not exist but for the
over the last fifty years, and the role of the enthusiasm and hard work of volunteers
Volunteer Centre in those achievements, and the local voluntary organisations in
falls to me. Thankfully, with the help of the which they serve. Without our funders and
fifty volunteers at the heart of this book – supporters we could not continue to help
and the organisations that facilitate their make Kensington and Chelsea a stronger,
volunteering – this publication speaks more caring community for those who live
eloquently to both those subjects! and work in it. Thanks to the continued
trust of people and organisations both in
We have been at the centre of recruiting, the borough and beyond, we look forward
developing and placing volunteers in the to a long and fruitful future in Kensington
local community since 1969. To do so, & Chelsea.
we also train and support local non-profit
organisations to create and shape high-
1
Michael Ashe roles need very particular skills and be filled, as does a clear synergy between
characteristics and some need qualities opportunity and motivation – for example,
CEO, VOLUNTEER CENTRE KENSINGTON & CHELSEA
that many of us possess. For some we add parents and carers volunteering at their
value by finding the role that fits them, just child’s school. It’s also harder to grow first-
Why do people volunteer? Research as they are, like a glove; for others, the time volunteers than to motivate those who
shows that motivation is very varied. path to their goal requires acclimatisation, have volunteered before. And, of course,
Some feel an obligation to help others training, equipment, someone to help set people are much more likely to volunteer if
or to support a cause or an organisation the pace or offer them a hand up when you ask them to!
that has helped them or those they care they stumble.
about most. Others are motivated by the You can see that we need to be on top of
opportunity for self-improvement (perhaps Having a clear sense of our game to help all these great voluntary
linked to getting, or advancing in, a job) or purpose and meaningfulness organisations offer these incredible
integration into a new community. People makes a role more likely human beings the opportunities they
isolated by bereavement, unfamiliar to be filled, as does a need to do themselves, and others, good.
language and culture, or the stigma of clear synergy between It’s endlessly challenging to build and
a criminal record can find comfort and opportunity and motivation maintain relationships with those who need
companionship by giving their time in long-term investment while providing an
the right environment. Many people Given the incredible variety of people who accessible, flexible platform for those who
on a journey of recovery, experiencing are ready, willing and able to volunteer, want to volunteer and go! We’re one part of
physical or mental ill-health or a substance why don’t more people do it? Research, an ecosystem which starts and ends with
misuse problem, find therapeutic value in including that conducted at Stanford local people, in which we depend on our
volunteering, rebuilding a healthy life one University, suggests that curating the voluntary sector colleagues, statutory and
day, and one achievement, at a time. right opportunity at the right time is corporate partners, funders, donors and
Reciprocity – helping out, knowing that the central challenge. Every potential commissioners. You can find some of the
help will be offered in return – is a very volunteer has other commitments, so fruits of our collective effort in this book.
common motivation, especially amongst those offering voluntary roles have to be We try to learn and improve every day,
those who don’t identify what they do clear about the time requirements and and reflect in everything we do that we
as ‘volunteering’. There are people who the other parameters when they recruit. work with and for the people of Kensington
volunteer initially by chance, even by Having a clear sense of purpose and & Chelsea. This book, like the Volunteer
accident. meaningfulness makes a role more likely to Centre, is by them and for them.
Volunteering is an end in itself and a Volunteering can help us to
means of achieving other goals. It can find joy in collective effort
be a way of making friends and finding and shared meaning, or to
companionship, or an excuse to go take sole responsibility for
somewhere quiet and get away from something that is ours alone
everyone you know. Volunteering can help
us to find joy in collective effort and shared So, besides motivation, what makes a
meaning, or to take sole responsibility good volunteer? If our experience over
for something that is ours alone. Doing fifty years is any guide, the variety of
something without being paid isn’t the people is as diverse as the variety of
same as doing something for nothing. motivations. Whether our clients arrive
experiencing great privilege or enormous
Doing something without challenges, they are endlessly inventive
being paid isn’t the same as in their ability to confound assumptions
doing something for nothing and stereotypes, to grow beyond the
expectations others have of them and
that they may have for themselves. Some
2 3
Michael Ashe roles need very particular skills and be filled, as does a clear synergy between
characteristics and some need qualities opportunity and motivation – for example,
CEO, VOLUNTEER CENTRE KENSINGTON & CHELSEA
that many of us possess. For some we add parents and carers volunteering at their
value by finding the role that fits them, just child’s school. It’s also harder to grow first-
Why do people volunteer? Research as they are, like a glove; for others, the time volunteers than to motivate those who
shows that motivation is very varied. path to their goal requires acclimatisation, have volunteered before. And, of course,
Some feel an obligation to help others training, equipment, someone to help set people are much more likely to volunteer if
or to support a cause or an organisation the pace or offer them a hand up when you ask them to!
that has helped them or those they care they stumble.
about most. Others are motivated by the You can see that we need to be on top of
opportunity for self-improvement (perhaps Having a clear sense of our game to help all these great voluntary
linked to getting, or advancing in, a job) or purpose and meaningfulness organisations offer these incredible
integration into a new community. People makes a role more likely human beings the opportunities they
isolated by bereavement, unfamiliar to be filled, as does a need to do themselves, and others, good.
language and culture, or the stigma of clear synergy between It’s endlessly challenging to build and
a criminal record can find comfort and opportunity and motivation maintain relationships with those who need
companionship by giving their time in long-term investment while providing an
the right environment. Many people Given the incredible variety of people who accessible, flexible platform for those who
on a journey of recovery, experiencing are ready, willing and able to volunteer, want to volunteer and go! We’re one part of
physical or mental ill-health or a substance why don’t more people do it? Research, an ecosystem which starts and ends with
misuse problem, find therapeutic value in including that conducted at Stanford local people, in which we depend on our
volunteering, rebuilding a healthy life one University, suggests that curating the voluntary sector colleagues, statutory and
day, and one achievement, at a time. right opportunity at the right time is corporate partners, funders, donors and
Reciprocity – helping out, knowing that the central challenge. Every potential commissioners. You can find some of the
help will be offered in return – is a very volunteer has other commitments, so fruits of our collective effort in this book.
common motivation, especially amongst those offering voluntary roles have to be We try to learn and improve every day,
those who don’t identify what they do clear about the time requirements and and reflect in everything we do that we
as ‘volunteering’. There are people who the other parameters when they recruit. work with and for the people of Kensington
volunteer initially by chance, even by Having a clear sense of purpose and & Chelsea. This book, like the Volunteer
accident. meaningfulness makes a role more likely to Centre, is by them and for them.
Volunteering is an end in itself and a Volunteering can help us to
means of achieving other goals. It can find joy in collective effort
be a way of making friends and finding and shared meaning, or to
companionship, or an excuse to go take sole responsibility for
somewhere quiet and get away from something that is ours alone
everyone you know. Volunteering can help
us to find joy in collective effort and shared So, besides motivation, what makes a
meaning, or to take sole responsibility good volunteer? If our experience over
for something that is ours alone. Doing fifty years is any guide, the variety of
something without being paid isn’t the people is as diverse as the variety of
same as doing something for nothing. motivations. Whether our clients arrive
experiencing great privilege or enormous
Doing something without challenges, they are endlessly inventive
being paid isn’t the same as in their ability to confound assumptions
doing something for nothing and stereotypes, to grow beyond the
expectations others have of them and
that they may have for themselves. Some
2 3
Foreword by Dr Tristram Hunt, FRHistS us to improve access to our collections sessions for many different groups, some
and galleries for those living closest to us. of whom may never have been to the V&A
DIRECTOR, VICTORIA AND ALBERT MUSEUM
VCKC’s volunteer fairs are a particularly before. We have also been working with
valuable opportunity for us to take the V&A the VCKC’s ‘Stepping Stones’ initiative to
support across the museum. Our ‘on the road’, introducing the V&A and its support people with learning difficulties
volunteers – some of whom have been with activities to new audiences. and mental health needs into volunteering.
the museum for decades – enjoy being
part of a large, friendly team and gaining VCKC and its long-held This has been a wonderful opportunity
many insights into life behind the scenes knowledge of the local to make our volunteer programme more
at the V&A. community have helped us inclusive, and as accessible as possible.
to forge new relationships With VCKC’s assistance, we are now
VCKC’s wealth of expertise with our neighbours allowing working to recruit and train volunteers who
and fantastic network us to improve access to our will act as ‘buddies’ for new volunteers
of contacts in the local collections and galleries for with learning difficulties.
community have been those living closest to us
enormous assets to our We are forever grateful to all our wonderful
volunteering programme VCKC have also provided the museum volunteers for their time, dedication and
with valuable links to other charities enthusiasm in volunteering here at the
Our partnership with the Volunteer Centre working in the borough. Through these V&A, and to VCKC for all the vital support
Kensington & Chelsea, with whom we connections, our volunteers have been they have provided to our volunteer
have been working closely since 2015, able to work with other organisations programme. We look forward to continuing
has played a vital role in growing and carrying out vital work in our community, our partnership with VCKC for many years
developing our front-of-house volunteering setting up special tours and educational to come.
programme. VCKC have provided our
volunteers, and the V&A staff who work
closely with them, with a tremendous
amount of training and guidance to help us
make our volunteer programme a success,
and to ensure that all our volunteers feel
supported and appreciated during their
time with us. VCKC’s wealth of expertise
The dedicated volunteers who give up their and fantastic network of contacts in the
time to support the work of the V&A make local community have been enormous
an incredibly valuable contribution to the assets to our volunteering programme, and
work of our museum. Volunteers help out have helped us take it to new heights over
in a wide range of roles at the V&A, both the past four years. VCKC’s assistance
front-of-house and behind the scenes. Our with volunteer recruitment has helped the
daily programme of introductory tours, museum to expand and diversify its front-
as well as our award-winning LGBTQ of-house teams, and allowed us to make
and African Heritage tours, are all run by contact with new volunteers from many
volunteers. Volunteers welcome visitors different walks of life.
to the museum, answer queries on our
information desks, and provide assistance As an organisation which this year
th
to people with disabilities. Behind the celebrates its 50 birthday, VCKC and its
scenes, we also have volunteers assisting long-held knowledge of the local community
in many of our departmental offices, within the borough of Kensington and
helping our curators with collections Chelsea have helped us to forge new
management and providing administrative relationships with our neighbours, allowing
4 5
Foreword by Dr Tristram Hunt, FRHistS us to improve access to our collections sessions for many different groups, some
and galleries for those living closest to us. of whom may never have been to the V&A
DIRECTOR, VICTORIA AND ALBERT MUSEUM
VCKC’s volunteer fairs are a particularly before. We have also been working with
valuable opportunity for us to take the V&A the VCKC’s ‘Stepping Stones’ initiative to
support across the museum. Our ‘on the road’, introducing the V&A and its support people with learning difficulties
volunteers – some of whom have been with activities to new audiences. and mental health needs into volunteering.
the museum for decades – enjoy being
part of a large, friendly team and gaining VCKC and its long-held This has been a wonderful opportunity
many insights into life behind the scenes knowledge of the local to make our volunteer programme more
at the V&A. community have helped us inclusive, and as accessible as possible.
to forge new relationships With VCKC’s assistance, we are now
VCKC’s wealth of expertise with our neighbours allowing working to recruit and train volunteers who
and fantastic network us to improve access to our will act as ‘buddies’ for new volunteers
of contacts in the local collections and galleries for with learning difficulties.
community have been those living closest to us
enormous assets to our We are forever grateful to all our wonderful
volunteering programme VCKC have also provided the museum volunteers for their time, dedication and
with valuable links to other charities enthusiasm in volunteering here at the
Our partnership with the Volunteer Centre working in the borough. Through these V&A, and to VCKC for all the vital support
Kensington & Chelsea, with whom we connections, our volunteers have been they have provided to our volunteer
have been working closely since 2015, able to work with other organisations programme. We look forward to continuing
has played a vital role in growing and carrying out vital work in our community, our partnership with VCKC for many years
developing our front-of-house volunteering setting up special tours and educational to come.
programme. VCKC have provided our
volunteers, and the V&A staff who work
closely with them, with a tremendous
amount of training and guidance to help us
make our volunteer programme a success,
and to ensure that all our volunteers feel
supported and appreciated during their
time with us. VCKC’s wealth of expertise
The dedicated volunteers who give up their and fantastic network of contacts in the
time to support the work of the V&A make local community have been enormous
an incredibly valuable contribution to the assets to our volunteering programme, and
work of our museum. Volunteers help out have helped us take it to new heights over
in a wide range of roles at the V&A, both the past four years. VCKC’s assistance
front-of-house and behind the scenes. Our with volunteer recruitment has helped the
daily programme of introductory tours, museum to expand and diversify its front-
as well as our award-winning LGBTQ of-house teams, and allowed us to make
and African Heritage tours, are all run by contact with new volunteers from many
volunteers. Volunteers welcome visitors different walks of life.
to the museum, answer queries on our
information desks, and provide assistance As an organisation which this year
th
to people with disabilities. Behind the celebrates its 50 birthday, VCKC and its
scenes, we also have volunteers assisting long-held knowledge of the local community
in many of our departmental offices, within the borough of Kensington and
helping our curators with collections Chelsea have helped us to forge new
management and providing administrative relationships with our neighbours, allowing
4 5
Volunteer Centre Kensington & Chelsea Lady Anstice Goodman
FIFTY YEARS OF INNOVATION FOUNDER, VOLUNTEER CENTRE KENSINGTON & CHELSEA
Since its foundation in 1969 (when it At the beginning of the Second World War
operated out of Lady Goodman’s kitchen), she worked as a nurse at the Cambridge
the Centre has moved three times, and is Military Hospital in Aldershot, soon
now back at Thorpe Close – the second becoming second-in-command in the
home we moved to 45 years ago. We’ve military hospital at Farnborough where –
also had three names! despite the wishes of the Commandant
– she started a committee encouraging
In addition to working with individual sufferers from scabies to seek treatment.
residents, VCKC has supported local
community celebrations such as the Notting During this time she gained a diploma
Hill Carnival, Westway presents, Vote in Social Science at the London School
100, and the Queen’s Diamond Jubilee, of Economics, which led to a position
recruited huge numbers of volunteers in as personnel officer for female factory
In its first year, the (then) Volunteer response to national events including the In 1969, Lady Anstice Goodman workers. After WW2 she was chief welfare
Workers’ Bureau sourced volunteering 2012 Olympic and Paralympic Games, persuaded Kensington & Chelsea to set officer for the UN Relief and Rehabilitation
opportunities for 78 people and worked and mobilized volunteers to respond up the Voluntary Workers’ Bureau. She Administration (UNRRA) and managed,
with 53 charities across London. It to tragedies including the Paddington was delighted that in its first month the against official policy, to arrange visas
delivered that work on an income of rail crash and the Grenfell Tower fire. Its volunteers came from all walks of life – for hundreds of Soviet refugees in fear of
£232.11 – all of it from donations. There Operation Cup of Tea was a response to actors, home-makers, hairdressers, a persecution. When Russian officers came
were no paid staff members, but a team the 2011 London Riots, giving the local mechanic and the manager of a local to the camps at Geissen and Wetzlar to
of 21 volunteers (mostly working out of community the opportunity to have a cup firm. As one of her colleagues remarked: seize displaced nationals they would be
their own homes) helped with interviews, of tea and a conversation with a friendly ‘Anstice Goodman has done that rare asked to wait while she helped the families
telephone calls and clerical work. stranger. thing: transplanted an idea into reality.’ hide or escape.
In the 50 years since, the Volunteer At its 1978 AGM, it decided to adopt a Lady Anstice Goodman had an In 1948 Anstice Crawley married Victor
Centre has placed countless thousands of role in developing and setting up new extraordinary life story. She was born Goodman, Clerk to the House of Lords. He
volunteers into individual volunteering roles organisations whose services would rely Anstice Crawley on 7 December 1911 at was a trustee of the British Museum and
in hundreds of organisations. It acquired on the involvement of volunteers. These Bishopthorpe Palace, the residence of the they enjoyed a shared interest in history
its first computer in 1987, which helped included Hearing for the Elderly, ADKC, Archbishop of York; her father, Stafford and the arts.
with the processing of 266 placements. Dial a Ride, Talking Newspapers and Crawley, was chaplain to the archbishop.
In 1999 its technology took a further leap Crossroads. We also hosted the first Anstice Crawley was the fourth child of the After Sir Victor’s death in 1967, Lady
forward when it became the first Volunteer London pilot of Victim Support. In 1982 a family, with one sister and three brothers; Goodman developed an interest in how to
Centre in the UK to launch its own website. successful application to the Manpower educated at home by governesses, she channel the skills of volunteers to where
Nowadays, Volunteer Centre Kensington & Services Commission resulted in the was not encouraged to attend university. they were most needed. In 1969 – with
Chelsea (VCKC) relies on a slightly more establishment of NOVA. Her Christian faith gave her a strong desire Pam Warren, who had experience of the
sophisticated system to achieve over a to help her fellow humans, and while living same ideas in Camden – she set up what,
thousand placements a year and manage In 1999, HRH The Duchess of Gloucester at Lambeth Palace as the guest of the fifty years later, is known as the Volunteer
relationships with around three hundred joined us to celebrate our 30th anniversary. Archbishop of Canterbury, she raised Centre Kensington & Chelsea.
organisations! We are delighted to have her join us again money from businesses in the East End of
to celebrate this new milestone. London to set up the Fellowship Club. This Lady Goodman would no doubt have
Club, based in sheds by a canal on the been delighted that VCKC is celebrating
Isle of Dogs, allowed the unemployed to its fiftieth anniversary at the heart of the
learn useful crafts. vibrant community which she served.
6 7
Volunteer Centre Kensington & Chelsea Lady Anstice Goodman
FIFTY YEARS OF INNOVATION FOUNDER, VOLUNTEER CENTRE KENSINGTON & CHELSEA
Since its foundation in 1969 (when it At the beginning of the Second World War
operated out of Lady Goodman’s kitchen), she worked as a nurse at the Cambridge
the Centre has moved three times, and is Military Hospital in Aldershot, soon
now back at Thorpe Close – the second becoming second-in-command in the
home we moved to 45 years ago. We’ve military hospital at Farnborough where –
also had three names! despite the wishes of the Commandant
– she started a committee encouraging
In addition to working with individual sufferers from scabies to seek treatment.
residents, VCKC has supported local
community celebrations such as the Notting During this time she gained a diploma
Hill Carnival, Westway presents, Vote in Social Science at the London School
100, and the Queen’s Diamond Jubilee, of Economics, which led to a position
recruited huge numbers of volunteers in as personnel officer for female factory
In its first year, the (then) Volunteer response to national events including the In 1969, Lady Anstice Goodman workers. After WW2 she was chief welfare
Workers’ Bureau sourced volunteering 2012 Olympic and Paralympic Games, persuaded Kensington & Chelsea to set officer for the UN Relief and Rehabilitation
opportunities for 78 people and worked and mobilized volunteers to respond up the Voluntary Workers’ Bureau. She Administration (UNRRA) and managed,
with 53 charities across London. It to tragedies including the Paddington was delighted that in its first month the against official policy, to arrange visas
delivered that work on an income of rail crash and the Grenfell Tower fire. Its volunteers came from all walks of life – for hundreds of Soviet refugees in fear of
£232.11 – all of it from donations. There Operation Cup of Tea was a response to actors, home-makers, hairdressers, a persecution. When Russian officers came
were no paid staff members, but a team the 2011 London Riots, giving the local mechanic and the manager of a local to the camps at Geissen and Wetzlar to
of 21 volunteers (mostly working out of community the opportunity to have a cup firm. As one of her colleagues remarked: seize displaced nationals they would be
their own homes) helped with interviews, of tea and a conversation with a friendly ‘Anstice Goodman has done that rare asked to wait while she helped the families
telephone calls and clerical work. stranger. thing: transplanted an idea into reality.’ hide or escape.
In the 50 years since, the Volunteer At its 1978 AGM, it decided to adopt a Lady Anstice Goodman had an In 1948 Anstice Crawley married Victor
Centre has placed countless thousands of role in developing and setting up new extraordinary life story. She was born Goodman, Clerk to the House of Lords. He
volunteers into individual volunteering roles organisations whose services would rely Anstice Crawley on 7 December 1911 at was a trustee of the British Museum and
in hundreds of organisations. It acquired on the involvement of volunteers. These Bishopthorpe Palace, the residence of the they enjoyed a shared interest in history
its first computer in 1987, which helped included Hearing for the Elderly, ADKC, Archbishop of York; her father, Stafford and the arts.
with the processing of 266 placements. Dial a Ride, Talking Newspapers and Crawley, was chaplain to the archbishop.
In 1999 its technology took a further leap Crossroads. We also hosted the first Anstice Crawley was the fourth child of the After Sir Victor’s death in 1967, Lady
forward when it became the first Volunteer London pilot of Victim Support. In 1982 a family, with one sister and three brothers; Goodman developed an interest in how to
Centre in the UK to launch its own website. successful application to the Manpower educated at home by governesses, she channel the skills of volunteers to where
Nowadays, Volunteer Centre Kensington & Services Commission resulted in the was not encouraged to attend university. they were most needed. In 1969 – with
Chelsea (VCKC) relies on a slightly more establishment of NOVA. Her Christian faith gave her a strong desire Pam Warren, who had experience of the
sophisticated system to achieve over a to help her fellow humans, and while living same ideas in Camden – she set up what,
thousand placements a year and manage In 1999, HRH The Duchess of Gloucester at Lambeth Palace as the guest of the fifty years later, is known as the Volunteer
relationships with around three hundred joined us to celebrate our 30th anniversary. Archbishop of Canterbury, she raised Centre Kensington & Chelsea.
organisations! We are delighted to have her join us again money from businesses in the East End of
to celebrate this new milestone. London to set up the Fellowship Club. This Lady Goodman would no doubt have
Club, based in sheds by a canal on the been delighted that VCKC is celebrating
Isle of Dogs, allowed the unemployed to its fiftieth anniversary at the heart of the
learn useful crafts. vibrant community which she served.
6 7
Abundance Arts
Abundance Arts offers exciting drumming
workshops, performances, interactive
storytelling, dance and visual workshops
for people of all ages. Our work is inspired
by the wealth of African arts and culture
and we believe that creative learning
opportunities unlock potential. We inspire
people to learn and have fun together,
using the power of rhythm.
We are leaders in our field with years
of successful collaborations and high-
profile support. Our work enhances
creativity and well-being, empowering
local communities, schools, business and
charities.
Olu Barren
The work Olu does directly supports
what we do, by improving well-being
and confidence for local individuals and I decided to volunteer because I wanted to I like spending time at Abundance Arts,
community groups who Abundance Arts give my spare time to a local charity. I now meeting new people and doing new
work with. She has shown great personal work with Abundance Arts as a Creative things. It’s also good to be relied on and
development and her confidence has Arts Project Assistant, which means I help having different experiences helps me to
increased through volunteering with to organise materials and space. It’s such use my initiative.
Abundance Arts. Olu shows great a great role and I really enjoy helping
commitment and patience especially children, families and community elders I would recommend volunteering. It’s a
with children, elders and those with with their art work and learning. I also help great way to develop good social skills,
special needs who regularly participate with refreshments and clearing up after the gain experience and build confidence!
in Abundance Arts’ community Creativity project sessions.
and Well-being services.
Abundance Arts create a very relaxed
atmosphere, it’s a lot of fun, the people
here are really nice and I feel as though
I am part of a great team. They do a lot of
good work and help a lot of families and
community members.
8 9
Abundance Arts
Abundance Arts offers exciting drumming
workshops, performances, interactive
storytelling, dance and visual workshops
for people of all ages. Our work is inspired
by the wealth of African arts and culture
and we believe that creative learning
opportunities unlock potential. We inspire
people to learn and have fun together,
using the power of rhythm.
We are leaders in our field with years
of successful collaborations and high-
profile support. Our work enhances
creativity and well-being, empowering
local communities, schools, business and
charities.
Olu Barren
The work Olu does directly supports
what we do, by improving well-being
and confidence for local individuals and I decided to volunteer because I wanted to I like spending time at Abundance Arts,
community groups who Abundance Arts give my spare time to a local charity. I now meeting new people and doing new
work with. She has shown great personal work with Abundance Arts as a Creative things. It’s also good to be relied on and
development and her confidence has Arts Project Assistant, which means I help having different experiences helps me to
increased through volunteering with to organise materials and space. It’s such use my initiative.
Abundance Arts. Olu shows great a great role and I really enjoy helping
commitment and patience especially children, families and community elders I would recommend volunteering. It’s a
with children, elders and those with with their art work and learning. I also help great way to develop good social skills,
special needs who regularly participate with refreshments and clearing up after the gain experience and build confidence!
in Abundance Arts’ community Creativity project sessions.
and Well-being services.
Abundance Arts create a very relaxed
atmosphere, it’s a lot of fun, the people
here are really nice and I feel as though
I am part of a great team. They do a lot of
good work and help a lot of families and
community members.
8 9
Action Disability Kensington and Chelsea
Action Disability Kensington and Chelsea
(ADKC) is the local Disabled People’s
Organisation (DPO). We are a user-led
organisation run by and for disabled
people. We believe that disabled people
should have the same opportunities and
quality of life that non-disabled people
take for granted. We campaign for equal
rights and are recognised as the voice
of local disabled people, as well as
providing a range of services, support,
groups, classes, information and advice
for disabled adults (with physical, sensory
and hidden impairments) who live or work
in Kensington and Chelsea.
Working with the social model of disability, Glenda Joseph
we support people to secure the Benefits
they are entitled to, including Employment
and Support Allowance, Personal Having been out of work following a I like volunteering because it makes me
Independence Payments and Accessible road traffic accident, I wanted to use my forget about everything else and I feel
Transport Schemes. We help by filling in existing skills, acquire new skills and – empowered. And it’s fun! It’s helped
forms with people, referrals to specialist most importantly – regain the confidence me to grow in confidence. I feel like I’m
and legal advice services, and support I had lost through becoming a disabled somebody, a valued member of the
and advice on Personal Budgets. We person as a result of the accident. organisation. We are all equals here. Like
also tackle social isolation through our a family.
Day Opportunities project and support I started as a volunteer receptionist at
disabled people to challenge barriers and Action Disability Kensington and Chelsea. I’d highly recommend volunteering to
access mainstream education through Now I facilitate our Happy Group, a social everyone. It could benefit anyone and lead
our Lifelong Learning Project. Our user- group which celebrates the positive things into other things. I have acquired a paid
led groups, such as the Personal Budgets in life. This came out of our PEG, peer job as a result of my volunteering, and I
User Group, Positive Rights Action support and counselling group. Members still volunteer.
Group, Access Group and Personal said that they wanted to celebrate the
Empowerment Group meet at our fully positive side of life, as well as talk through
accessible resource centre. their problems (something which we, as
disabled people, often don’t get a chance
Our nominated volunteer, Glenda, has to do).
benefitted from the range of projects,
groups, courses and support which we Working with the members and seeing
offer to all of our members. She currently the way in which everyone is blossoming,
undertakes a number of roles at different going out and sharing their positive
times within our organisation – volunteer, experiences, I feel as if ADKC is my
service user and paid member of staff. second home. Coming through the door,
I always feel welcomed and supported,
listened to and valued.
10 11
Action Disability Kensington and Chelsea
Action Disability Kensington and Chelsea
(ADKC) is the local Disabled People’s
Organisation (DPO). We are a user-led
organisation run by and for disabled
people. We believe that disabled people
should have the same opportunities and
quality of life that non-disabled people
take for granted. We campaign for equal
rights and are recognised as the voice
of local disabled people, as well as
providing a range of services, support,
groups, classes, information and advice
for disabled adults (with physical, sensory
and hidden impairments) who live or work
in Kensington and Chelsea.
Working with the social model of disability, Glenda Joseph
we support people to secure the Benefits
they are entitled to, including Employment
and Support Allowance, Personal Having been out of work following a I like volunteering because it makes me
Independence Payments and Accessible road traffic accident, I wanted to use my forget about everything else and I feel
Transport Schemes. We help by filling in existing skills, acquire new skills and – empowered. And it’s fun! It’s helped
forms with people, referrals to specialist most importantly – regain the confidence me to grow in confidence. I feel like I’m
and legal advice services, and support I had lost through becoming a disabled somebody, a valued member of the
and advice on Personal Budgets. We person as a result of the accident. organisation. We are all equals here. Like
also tackle social isolation through our a family.
Day Opportunities project and support I started as a volunteer receptionist at
disabled people to challenge barriers and Action Disability Kensington and Chelsea. I’d highly recommend volunteering to
access mainstream education through Now I facilitate our Happy Group, a social everyone. It could benefit anyone and lead
our Lifelong Learning Project. Our user- group which celebrates the positive things into other things. I have acquired a paid
led groups, such as the Personal Budgets in life. This came out of our PEG, peer job as a result of my volunteering, and I
User Group, Positive Rights Action support and counselling group. Members still volunteer.
Group, Access Group and Personal said that they wanted to celebrate the
Empowerment Group meet at our fully positive side of life, as well as talk through
accessible resource centre. their problems (something which we, as
disabled people, often don’t get a chance
Our nominated volunteer, Glenda, has to do).
benefitted from the range of projects,
groups, courses and support which we Working with the members and seeing
offer to all of our members. She currently the way in which everyone is blossoming,
undertakes a number of roles at different going out and sharing their positive
times within our organisation – volunteer, experiences, I feel as if ADKC is my
service user and paid member of staff. second home. Coming through the door,
I always feel welcomed and supported,
listened to and valued.
10 11
Age UK Kensington & Chelsea
Age UK Kensington & Chelsea is an
independent local charity serving more
than 6,000 older people within a diverse
community. We believe that older age is
to be celebrated and that older people
have a valuable contribution to make. Our
activities continue to be based on the local
delivery of services reflecting the needs
of our local community. The overall aim
of the charity is to improve the well-being
of older people by offering a range of
services which help at critical points when
increasing age may bring challenges such
as deteriorating health, loss of a partner or
friends, and decreasing income. We are
heavily reliant on a team of committed and
dedicated volunteers who continue to help Alicia Garcia
support people in the borough, or who
provide additional support in the office.
I started volunteering because I didn’t want environment – it has to be. You’re giving
We actively combat loneliness by to feel lonely and I also like to help people. your time so it should be something you
connecting isolated older people with the I wanted to do something rewarding and enjoy.
community and supporting them to join volunteering is a lovely way of spending
group activities. Our goal is to reach out your time, fulfilling your needs and feeling I really like volunteering with Age UK
to the most vulnerable and at-risk elderly good about yourself. because they give you options. If you’re
through developing friendship, sharing not happy in your role, they are open to
their skills, supporting independence, My role is with the Friends and Neighbours moving you and you have the opportunity
helping them become less isolated Project, taking elderly people out for walks to try something new. I am well looked
and reducing their risk of loneliness every Friday, and I also teach Spanish after and I always feel appreciated for
and isolation in the future. We promote on Wednesdays. Both of my roles help to what I do.
integration, inclusion and independence reduce isolation.
by supporting isolated older people in Volunteering has made a huge difference
Kensington & Chelsea to take part in What I like best about volunteering is to my life. I feel more alive, have a
group activities. feeling good because I am helping purpose, something to look forward to and
people, making friends, going out visiting a great way to fill my days. I hope what I do
nice places and having someone to talk makes people feel less isolated. I hope it
to. My clients are older than me, so I’m makes their day. I will always recommend
always learning something new from them. volunteering. People should go out there
They are great fun to be with, extremely and try it for themselves. There’s so much
warm and we have a nice group. We laugh they can do and helping people is the best
all the time and I look forward to seeing feeling. It’s great!
them. They feel like family to me. It’s a fun
12 13
Age UK Kensington & Chelsea
Age UK Kensington & Chelsea is an
independent local charity serving more
than 6,000 older people within a diverse
community. We believe that older age is
to be celebrated and that older people
have a valuable contribution to make. Our
activities continue to be based on the local
delivery of services reflecting the needs
of our local community. The overall aim
of the charity is to improve the well-being
of older people by offering a range of
services which help at critical points when
increasing age may bring challenges such
as deteriorating health, loss of a partner or
friends, and decreasing income. We are
heavily reliant on a team of committed and
dedicated volunteers who continue to help Alicia Garcia
support people in the borough, or who
provide additional support in the office.
I started volunteering because I didn’t want environment – it has to be. You’re giving
We actively combat loneliness by to feel lonely and I also like to help people. your time so it should be something you
connecting isolated older people with the I wanted to do something rewarding and enjoy.
community and supporting them to join volunteering is a lovely way of spending
group activities. Our goal is to reach out your time, fulfilling your needs and feeling I really like volunteering with Age UK
to the most vulnerable and at-risk elderly good about yourself. because they give you options. If you’re
through developing friendship, sharing not happy in your role, they are open to
their skills, supporting independence, My role is with the Friends and Neighbours moving you and you have the opportunity
helping them become less isolated Project, taking elderly people out for walks to try something new. I am well looked
and reducing their risk of loneliness every Friday, and I also teach Spanish after and I always feel appreciated for
and isolation in the future. We promote on Wednesdays. Both of my roles help to what I do.
integration, inclusion and independence reduce isolation.
by supporting isolated older people in Volunteering has made a huge difference
Kensington & Chelsea to take part in What I like best about volunteering is to my life. I feel more alive, have a
group activities. feeling good because I am helping purpose, something to look forward to and
people, making friends, going out visiting a great way to fill my days. I hope what I do
nice places and having someone to talk makes people feel less isolated. I hope it
to. My clients are older than me, so I’m makes their day. I will always recommend
always learning something new from them. volunteering. People should go out there
They are great fun to be with, extremely and try it for themselves. There’s so much
warm and we have a nice group. We laugh they can do and helping people is the best
all the time and I look forward to seeing feeling. It’s great!
them. They feel like family to me. It’s a fun
12 13
Al-Hasaniya Moroccan Women’s Centre
Al-Hasaniya Moroccan Women’s Centre
has been serving the needs of Moroccan
and Arabic-speaking women and their
families since 1985. It aims to provide
support in all matters concerning the
health, well-being, educational and
cultural needs of Moroccan and Arabic-
speaking communities and promote
greater understanding amongst the
diverse communities resident in this
borough and beyond.
Our organisation was indeed built on
the ethos of supporting those who are
often under the radar and not as socially
affluent; those who are unable to access
mainstream services, through language Fatima Mourad
and cultural barriers. We are often the first
port of call for this vulnerable and hidden
community. From migrant workers in the Volunteering came naturally as part of If you care about social justice,
sixties from North Africa, mainly Morocco, being the daughter of a migrant worker community cohesion and empowering
to the most recent influx of refugees from who had to learn English fast; not only people, volunteering gives you that very
the troubled Middle East, Al-Hasaniya to interpret for my illiterate parents but opportunity to do good. Al-Hasaniya,
has been and remains a beacon of hope, also for their friends. Joining Al-Hasaniya whilst a sanctuary to so many thousands
supporting, educating and empowering ensued as a natural progression of my of women, is also a wonderful platform for
those whose voices remain muffled, volunteering journey. Twenty-five years me to do what I love most and that is to
especially women. later, I’m still here, supporting and helping support those in need and follow it up until
those in difficulties. I see the result.
Although originally established to support
women only, over the years we have Al-Hasaniya is part of me, part of my life Volunteering at Al-Hasaniya has helped
opened our doors to support older men and part of my identity. It gives me the me to complement my personality, as
and indeed children, and so the Centre is energy to continue. Although I’m a trustee without the Centre I’m sure I would not be
now open 6 days per week, and 7 days and chair, I’m also a volunteer on Fridays, complete. I am who I am because of the
per week once a month. Serving older men supporting both our founder and the Centre. The Centre’s impetus is to help
has always highlighted the vulnerability manager. As a social worker trainee, I’m women to help themselves and so 50%
and utter loneliness the older generation exceedingly keen to support our young of our current staff were once clients,
of Moroccan migrant workers living in people who are not doing as well as they then volunteers and now trained in their
London face every day. should. Our society has a right to demand separate fields to lead our projects: that is
that we all do our bit to ensure it is safe, empowerment.
well engaged and cohesive.
14 15
Al-Hasaniya Moroccan Women’s Centre
Al-Hasaniya Moroccan Women’s Centre
has been serving the needs of Moroccan
and Arabic-speaking women and their
families since 1985. It aims to provide
support in all matters concerning the
health, well-being, educational and
cultural needs of Moroccan and Arabic-
speaking communities and promote
greater understanding amongst the
diverse communities resident in this
borough and beyond.
Our organisation was indeed built on
the ethos of supporting those who are
often under the radar and not as socially
affluent; those who are unable to access
mainstream services, through language Fatima Mourad
and cultural barriers. We are often the first
port of call for this vulnerable and hidden
community. From migrant workers in the Volunteering came naturally as part of If you care about social justice,
sixties from North Africa, mainly Morocco, being the daughter of a migrant worker community cohesion and empowering
to the most recent influx of refugees from who had to learn English fast; not only people, volunteering gives you that very
the troubled Middle East, Al-Hasaniya to interpret for my illiterate parents but opportunity to do good. Al-Hasaniya,
has been and remains a beacon of hope, also for their friends. Joining Al-Hasaniya whilst a sanctuary to so many thousands
supporting, educating and empowering ensued as a natural progression of my of women, is also a wonderful platform for
those whose voices remain muffled, volunteering journey. Twenty-five years me to do what I love most and that is to
especially women. later, I’m still here, supporting and helping support those in need and follow it up until
those in difficulties. I see the result.
Although originally established to support
women only, over the years we have Al-Hasaniya is part of me, part of my life Volunteering at Al-Hasaniya has helped
opened our doors to support older men and part of my identity. It gives me the me to complement my personality, as
and indeed children, and so the Centre is energy to continue. Although I’m a trustee without the Centre I’m sure I would not be
now open 6 days per week, and 7 days and chair, I’m also a volunteer on Fridays, complete. I am who I am because of the
per week once a month. Serving older men supporting both our founder and the Centre. The Centre’s impetus is to help
has always highlighted the vulnerability manager. As a social worker trainee, I’m women to help themselves and so 50%
and utter loneliness the older generation exceedingly keen to support our young of our current staff were once clients,
of Moroccan migrant workers living in people who are not doing as well as they then volunteers and now trained in their
London face every day. should. Our society has a right to demand separate fields to lead our projects: that is
that we all do our bit to ensure it is safe, empowerment.
well engaged and cohesive.
14 15
The Chelsea Theatre & Community Centre
Richard supports local men from the estate
to gather on a weekly basis to discuss
issues impacting them and their families.
He went around to bookies, barbers, pubs,
and cafes to get local men involved in the
group, and it has become one of our most
popular and attended sessions.
Engaging with men, especially in terms
of talking about health and well-being,
has been a really challenging part of our
delivery. Richard, a local resident who has
been turning his life around since being
involved with gang violence and going
to prison, has made his challenging past
into a positive future by being an example
for men and teenage boys on the estate. Richard Agyeman
He continues to talk openly about mental
health issues, supports local men to find
employment opportunities, and is working I started by volunteering a few minutes I have learnt that the more we give, the
with our Community Projects Manager to of my time with the Chelsea Theatre & happier we feel. Volunteering at The
develop a series of talks, dinners, and Community Centre and now run a regular Chelsea Theatre & Community Centre
events that directly address the issues activity which I founded – Men’s Home – has increased my self-confidence and, by
facing their lives. He is also using his skills offering men on the World’s End estate doing good for others and the community,
and interests in football coaching to inspire and neighbouring area a non-judgemental I have a real sense of accomplishment,
younger residents on the estate. Richard’s space to meet and talk about their pride and identity. It is fantastic meeting so
work with Men’s Home has become a problems. I am proud of how we have many people from different backgrounds
shining beacon of how we can engage brought people together, supported each and I have developed skills through
The Chelsea Theatre & Community with men in a volunteer setting within our other and built a stronger community. volunteering, including empathy.
Centre’s mission statement is to provide community.
popular and exciting community, As well as being a professional theatre Volunteering just a few hours a week
education and arts programmes in the Richard has become an integral part of our space, the Centre hosts a whole range and talking with people makes a huge
interests of social welfare within the organisation and he is now in the process of activities – from exercise and dance difference to people’s lives – particularly
Royal Borough of Kensington & Chelsea. of applying to be a Trustee with us. classes to educational courses and family their mental health. People have felt
We aim to take down social barriers and activities. Through active engagement and encouraged to come out of their shells
encourage local people to engage with grassroots community action, the Centre and talk – reducing problems such as
the local community, develop health and empowers our residents to overcome the violence, debt and crime. Our community
well-being and improve the lives and challenges they face. I have certainly felt has benefited from increased cohesion.
environment around them. empowered through my volunteer role Volunteering can give anyone the
as part of their Community Champions opportunity to try something new, gain
We are delighted to offer a volunteer programme. In addition to chairing weekly experience, develop skills, improve career
programme through the Community meetings, I facilitate topics of discussion prospects, build confidence and meet
Champions initiative, bringing local people such as knife crime, family problems and new people,
and services together to improve health financial pressures. The team is incredibly
and well-being and reduce inequalities. supportive and encouraging.
16 17
The Chelsea Theatre & Community Centre
Richard supports local men from the estate
to gather on a weekly basis to discuss
issues impacting them and their families.
He went around to bookies, barbers, pubs,
and cafes to get local men involved in the
group, and it has become one of our most
popular and attended sessions.
Engaging with men, especially in terms
of talking about health and well-being,
has been a really challenging part of our
delivery. Richard, a local resident who has
been turning his life around since being
involved with gang violence and going
to prison, has made his challenging past
into a positive future by being an example
for men and teenage boys on the estate. Richard Agyeman
He continues to talk openly about mental
health issues, supports local men to find
employment opportunities, and is working I started by volunteering a few minutes I have learnt that the more we give, the
with our Community Projects Manager to of my time with the Chelsea Theatre & happier we feel. Volunteering at The
develop a series of talks, dinners, and Community Centre and now run a regular Chelsea Theatre & Community Centre
events that directly address the issues activity which I founded – Men’s Home – has increased my self-confidence and, by
facing their lives. He is also using his skills offering men on the World’s End estate doing good for others and the community,
and interests in football coaching to inspire and neighbouring area a non-judgemental I have a real sense of accomplishment,
younger residents on the estate. Richard’s space to meet and talk about their pride and identity. It is fantastic meeting so
work with Men’s Home has become a problems. I am proud of how we have many people from different backgrounds
shining beacon of how we can engage brought people together, supported each and I have developed skills through
The Chelsea Theatre & Community with men in a volunteer setting within our other and built a stronger community. volunteering, including empathy.
Centre’s mission statement is to provide community.
popular and exciting community, As well as being a professional theatre Volunteering just a few hours a week
education and arts programmes in the Richard has become an integral part of our space, the Centre hosts a whole range and talking with people makes a huge
interests of social welfare within the organisation and he is now in the process of activities – from exercise and dance difference to people’s lives – particularly
Royal Borough of Kensington & Chelsea. of applying to be a Trustee with us. classes to educational courses and family their mental health. People have felt
We aim to take down social barriers and activities. Through active engagement and encouraged to come out of their shells
encourage local people to engage with grassroots community action, the Centre and talk – reducing problems such as
the local community, develop health and empowers our residents to overcome the violence, debt and crime. Our community
well-being and improve the lives and challenges they face. I have certainly felt has benefited from increased cohesion.
environment around them. empowered through my volunteer role Volunteering can give anyone the
as part of their Community Champions opportunity to try something new, gain
We are delighted to offer a volunteer programme. In addition to chairing weekly experience, develop skills, improve career
programme through the Community meetings, I facilitate topics of discussion prospects, build confidence and meet
Champions initiative, bringing local people such as knife crime, family problems and new people,
and services together to improve health financial pressures. The team is incredibly
and well-being and reduce inequalities. supportive and encouraging.
16 17
The ClementJames Centre
The ClementJames Centre is an award-
winning charity based in W11 that
provides programmes to address under-
achievement and social exclusion. Our
vision is for everyone in our community
to release their potential and live fulfilled
lives. We achieve this through education,
employment and well-being support in
a safe and compassionate space. We
support over 2,900 children, young people
and adults each year, most at risk of
failing to meet their potential to go on to
higher education or employment, due to
disadvantage.
Our Community Hub programme
incorporates our Employment Support, Ian Maurice
where we help people to gain meaningful
and sustainable employment through
personalised advice and support, My decision to volunteer was based on Undoubtedly the best thing about
mentoring and work skills activities. Ian the fact that in retirement, with a wife who volunteering with the ClementJames
has also volunteered with our Children and works full time and two grown-up children, Centre is their appreciation for the work
Young People’s Education programme I would have time to try and make a that all the volunteers do. The whole
where we help children and young difference to the local community (I was organisation has a friendly feel and ‘buzz’
people to learn, flourish and achieve brought up on the border of Holland Park about it. My voice is recognised by the
their potential through academic support, and Shepherd’s Bush). I wanted to motivate receptionist and by the various individuals
mentoring, literacy and numeracy support the next generation and help them fulfil with whom I interact, who are all grateful
and aspirational activities. their goals and aspirations. I believed that for the small amount I do.
being a scientist, businessman and male
might be different for some of the children Seeing that I am able to make a difference
and that I could possibly be a useful role is very satisfying. This can be helping
model to a few of them. someone pass an exam or be moved up
a set, helping someone to get a job or the
The ClementJames Centre is home to the charity being granted a sum of money!
Employment Support programme which These may sound like small triumphs but
helps local residents find work or training this can make a huge difference to their
and the Adult Learning and Wellbeing and futures. It is a very heart-warming to have
Support programmes. Initially teaching played a role, however large or small.
maths in the homework club, I now give
one-to-one support, helping individuals Volunteering has given me an appreciation
write CVs and apply for jobs, plus giving of what tough lives some people have. The
presentations on behalf of ClementJames ClementJames Centre is in the shadow
to raise funds and appearing in a of Grenfell Tower and the tragedy only
promotional video. strengthened my desire to help in whatever
way I can.
18 19
The ClementJames Centre
The ClementJames Centre is an award-
winning charity based in W11 that
provides programmes to address under-
achievement and social exclusion. Our
vision is for everyone in our community
to release their potential and live fulfilled
lives. We achieve this through education,
employment and well-being support in
a safe and compassionate space. We
support over 2,900 children, young people
and adults each year, most at risk of
failing to meet their potential to go on to
higher education or employment, due to
disadvantage.
Our Community Hub programme
incorporates our Employment Support, Ian Maurice
where we help people to gain meaningful
and sustainable employment through
personalised advice and support, My decision to volunteer was based on Undoubtedly the best thing about
mentoring and work skills activities. Ian the fact that in retirement, with a wife who volunteering with the ClementJames
has also volunteered with our Children and works full time and two grown-up children, Centre is their appreciation for the work
Young People’s Education programme I would have time to try and make a that all the volunteers do. The whole
where we help children and young difference to the local community (I was organisation has a friendly feel and ‘buzz’
people to learn, flourish and achieve brought up on the border of Holland Park about it. My voice is recognised by the
their potential through academic support, and Shepherd’s Bush). I wanted to motivate receptionist and by the various individuals
mentoring, literacy and numeracy support the next generation and help them fulfil with whom I interact, who are all grateful
and aspirational activities. their goals and aspirations. I believed that for the small amount I do.
being a scientist, businessman and male
might be different for some of the children Seeing that I am able to make a difference
and that I could possibly be a useful role is very satisfying. This can be helping
model to a few of them. someone pass an exam or be moved up
a set, helping someone to get a job or the
The ClementJames Centre is home to the charity being granted a sum of money!
Employment Support programme which These may sound like small triumphs but
helps local residents find work or training this can make a huge difference to their
and the Adult Learning and Wellbeing and futures. It is a very heart-warming to have
Support programmes. Initially teaching played a role, however large or small.
maths in the homework club, I now give
one-to-one support, helping individuals Volunteering has given me an appreciation
write CVs and apply for jobs, plus giving of what tough lives some people have. The
presentations on behalf of ClementJames ClementJames Centre is in the shadow
to raise funds and appearing in a of Grenfell Tower and the tragedy only
promotional video. strengthened my desire to help in whatever
way I can.
18 19
Core Services (VCKC)
‘There are many inspiring local people that
give their time freely to strengthen their
community. Volunteers such as Charles
Smyth are vital to growing the K&C
voluntary sector – we couldn’t do anything
without our Advisors and are privileged to
have their support and dedication.’
Charles holds a very special place in the
memory of those who knew him whilst he
volunteered with VCKC. He sadly passed
away in January 2016.
Charles was one of the friendly faces you
would find at the front of our office if you
dropped in to see us. His patience and
goodwill along with his thorough and Charles Smyth
professional approach to everything he
did were greatly appreciated by everyone.
‘That was a great introduction for me: ‘After Virginia’s memorial service I needed
His volunteering with us began when a straightforward acceptance was just a structure for my time so to resume work
he visited us to find out what kinds of what I needed at the time, and I have at the Centre was an easy choice. In
volunteering were available. Given his never regretted signing up. The office is fact they had remained in touch with me
professional experience and friendly, very friendly and I get a strong sense of throughout Virginia’s illness, which I had
warm personality, we offered him a role at achievement in helping other people to much appreciated. Again, everyone was
the Centre as one of our volunteer advisor find the voluntary work that best suits them. very warm and welcoming and the work is
team. He was a much-loved member of enjoyable.’
the team for the next ten years. ‘Before the Volunteer Centre I had spent 30
The Volunteer Centre’s Core Services years with a firm of international insurance
work with local charities, not-for-profit Charles made an enormous contribution to brokers in the city. The work was, of
organisations and informal voluntary the work of the Centre, and helped many, course, quite different from the Volunteer
groups to build strong, inclusive and many people to find their ideal volunteering Centre, but the principle is the same:
accessible volunteering programmes opportunity. He is very much missed. trying to find a good match between the
across Kensington & Chelsea. We run willing and occasionally unwilling parties.
drop-in days on Tuesdays and Thursdays, As Charles said:
opening our doors to local people that are ‘In December of 2006 my wife, Virginia, was
looking to be matched with volunteering diagnosed with Motor Neuron Disease,
opportunities they are passionate about. so I immediately stopped work at the
Our ability to bring people together with Centre to help her. She showed enormous
volunteering roles would not be possible determination in making so much of the
without our volunteer advisors. Some time she had left but that disease is always
have stayed with us for several years, and terminal and she died last year. We had
make our work worthwhile by bringing been together for nearly 30 years and I
their unique skills and character to their miss her every day.
roles. Elena, Head of Core Services, says:
20 21
Core Services (VCKC)
‘There are many inspiring local people that
give their time freely to strengthen their
community. Volunteers such as Charles
Smyth are vital to growing the K&C
voluntary sector – we couldn’t do anything
without our Advisors and are privileged to
have their support and dedication.’
Charles holds a very special place in the
memory of those who knew him whilst he
volunteered with VCKC. He sadly passed
away in January 2016.
Charles was one of the friendly faces you
would find at the front of our office if you
dropped in to see us. His patience and
goodwill along with his thorough and Charles Smyth
professional approach to everything he
did were greatly appreciated by everyone.
‘That was a great introduction for me: ‘After Virginia’s memorial service I needed
His volunteering with us began when a straightforward acceptance was just a structure for my time so to resume work
he visited us to find out what kinds of what I needed at the time, and I have at the Centre was an easy choice. In
volunteering were available. Given his never regretted signing up. The office is fact they had remained in touch with me
professional experience and friendly, very friendly and I get a strong sense of throughout Virginia’s illness, which I had
warm personality, we offered him a role at achievement in helping other people to much appreciated. Again, everyone was
the Centre as one of our volunteer advisor find the voluntary work that best suits them. very warm and welcoming and the work is
team. He was a much-loved member of enjoyable.’
the team for the next ten years. ‘Before the Volunteer Centre I had spent 30
The Volunteer Centre’s Core Services years with a firm of international insurance
work with local charities, not-for-profit Charles made an enormous contribution to brokers in the city. The work was, of
organisations and informal voluntary the work of the Centre, and helped many, course, quite different from the Volunteer
groups to build strong, inclusive and many people to find their ideal volunteering Centre, but the principle is the same:
accessible volunteering programmes opportunity. He is very much missed. trying to find a good match between the
across Kensington & Chelsea. We run willing and occasionally unwilling parties.
drop-in days on Tuesdays and Thursdays, As Charles said:
opening our doors to local people that are ‘In December of 2006 my wife, Virginia, was
looking to be matched with volunteering diagnosed with Motor Neuron Disease,
opportunities they are passionate about. so I immediately stopped work at the
Our ability to bring people together with Centre to help her. She showed enormous
volunteering roles would not be possible determination in making so much of the
without our volunteer advisors. Some time she had left but that disease is always
have stayed with us for several years, and terminal and she died last year. We had
make our work worthwhile by bringing been together for nearly 30 years and I
their unique skills and character to their miss her every day.
roles. Elena, Head of Core Services, says:
20 21
The Dalgarno Trust
projects that promote community cohesion,
volunteering, empowerment and healthy
living, whilst addressing social isolation
and poverty. In addition, we have a wide
range of activities and classes on offer
such as a homework club, yoga, fitness,
boxing, Zumba, sewing, counselling ser-
vice and complementary therapies.
Our target groups include disadvantaged
and hard-to-reach people, particularly
those experiencing social isolation,
those with long-term ill-health, those with
physical and/or learning disabilities,
vulnerable people of any age, carers and
BME communities.
Jenny Powell
The Dalgarno Ward is an area considered
hard to reach, of low economic status,
above-average poverty rates and I was stuck at home due to mobility issues The best thing about volunteering is feeling
unemployment. We aim to bring people of and needed to get out and meet people. I the love from the people I help. Being there
all ages from diverse and disadvantaged also enjoy talking to and helping people, is the highlight of my week, and being on
backgrounds together so they can fulfil so decided to volunteer. reception makes me 100% happy. Smiling
their potential, and break the cycle of at people is really important, as you never
poverty, ill-health and deprivation. I volunteer with the Dalgarno Trust as a know what type of day they have had.
receptionist on Thursdays and Fridays, Especially on food bank day. I meet a lot
Since Jenny began volunteering with us welcoming visitors to the centre, answering of vulnerable people, so I always make the
in 2015 she has become an important the telephone, ensuring visitors sign in effort to remember their names and take
The Dalgarno Trust is a dynamic charity piece of the Dalgarno puzzle. Out of all our and out, taking messages and passing on an interest in them. That’s really important
working in partnership with the local volunteers she puts in the most hours, and information to relevant staff members, and to me.
community as well as statutory bodies, if someone is unable to cover reception, general admin work. I am the first person
private sector and voluntary organisations she will step in at very short notice. More visitors meet, and it’s important that they I think it’s good for people to try volun-
to improve lives in North Kensington. importantly, we have also learnt a lot from are made to feel welcome. I always greet teering, because you will never know your
Jenny. Being on the front line she will everyone with a smile and try to be helpful. potential until you have tried to broaden
Our purpose is to create, develop and often pass on her observations of visitors, your horizons.
support an inclusive, vibrant and active especially vulnerable people. She has the The best thing about the Dalgarno Trust
neighbourhood, with a strong commitment ability to get them to open up to her in the is the staff. They make me happy to be
to inclusion and diversity. The programmes first instance. Jenny is a star! here and I feel useful. They always greet
we provide include Healthworks, VIP anti- me and really want to know about me as
isolation, Dalgarno Youth Project, a free a person. I really feel loved. I am always
weekly Community Kitchen and food bank: included in activities, especially if it is
something fun. I truly feel like I am doing
something worthwhile.
22 23
The Dalgarno Trust
projects that promote community cohesion,
volunteering, empowerment and healthy
living, whilst addressing social isolation
and poverty. In addition, we have a wide
range of activities and classes on offer
such as a homework club, yoga, fitness,
boxing, Zumba, sewing, counselling ser-
vice and complementary therapies.
Our target groups include disadvantaged
and hard-to-reach people, particularly
those experiencing social isolation,
those with long-term ill-health, those with
physical and/or learning disabilities,
vulnerable people of any age, carers and
BME communities.
Jenny Powell
The Dalgarno Ward is an area considered
hard to reach, of low economic status,
above-average poverty rates and I was stuck at home due to mobility issues The best thing about volunteering is feeling
unemployment. We aim to bring people of and needed to get out and meet people. I the love from the people I help. Being there
all ages from diverse and disadvantaged also enjoy talking to and helping people, is the highlight of my week, and being on
backgrounds together so they can fulfil so decided to volunteer. reception makes me 100% happy. Smiling
their potential, and break the cycle of at people is really important, as you never
poverty, ill-health and deprivation. I volunteer with the Dalgarno Trust as a know what type of day they have had.
receptionist on Thursdays and Fridays, Especially on food bank day. I meet a lot
Since Jenny began volunteering with us welcoming visitors to the centre, answering of vulnerable people, so I always make the
in 2015 she has become an important the telephone, ensuring visitors sign in effort to remember their names and take
The Dalgarno Trust is a dynamic charity piece of the Dalgarno puzzle. Out of all our and out, taking messages and passing on an interest in them. That’s really important
working in partnership with the local volunteers she puts in the most hours, and information to relevant staff members, and to me.
community as well as statutory bodies, if someone is unable to cover reception, general admin work. I am the first person
private sector and voluntary organisations she will step in at very short notice. More visitors meet, and it’s important that they I think it’s good for people to try volun-
to improve lives in North Kensington. importantly, we have also learnt a lot from are made to feel welcome. I always greet teering, because you will never know your
Jenny. Being on the front line she will everyone with a smile and try to be helpful. potential until you have tried to broaden
Our purpose is to create, develop and often pass on her observations of visitors, your horizons.
support an inclusive, vibrant and active especially vulnerable people. She has the The best thing about the Dalgarno Trust
neighbourhood, with a strong commitment ability to get them to open up to her in the is the staff. They make me happy to be
to inclusion and diversity. The programmes first instance. Jenny is a star! here and I feel useful. They always greet
we provide include Healthworks, VIP anti- me and really want to know about me as
isolation, Dalgarno Youth Project, a free a person. I really feel loved. I am always
weekly Community Kitchen and food bank: included in activities, especially if it is
something fun. I truly feel like I am doing
something worthwhile.
22 23
Deafblind UK
Deafblind UK is a national charity that has
been supporting people with sight and
hearing loss to live the lives they want for
90 years.
Empowerment is at our heart; through our
range of free services, we help people to
build their confidence and independence,
continuing their lives beyond sight and
hearing loss.
Losing your sight and hearing can be
frightening. Our team of experts is here to
advise or just to be someone to turn to if
there is no one else.
Living with reduced sight and hearing can Nadia Chernenko
be lonely. For various reasons people may
find themselves becoming increasingly
isolated and unable to enjoy the same I decided to volunteer as I wanted to do I enjoy the social aspect of volunteering,
level of social interaction that they may something positive in the community where I am able to help the person get
otherwise have done. That’s why we offer a where I live and help someone to enjoy a outside and enjoy walks, as well as
free befriending service where you can be better quality of life. explore and learn about the area where
matched to a volunteer befriender to enjoy that person lives.
some regular company. I volunteer for Deafblind UK, an organisat-
ion that provides support for people that I admire the spirit of deafblind people and
Home befriending involves a volunteer have both eyesight and hearing problems. their positive attitude to life. They stay
befriender visiting you on a regular basis I am matched, or befriended, with a happy and try to enjoy life as much as
to have a chat, share hobbies, go out and deafblind person who needs help with possible, cheerful despite the constraints
about or do whatever you want. getting out of their home. I visit this person put on them by their condition.
on a regular basis to take them for a walk
around the local area, visit a café or help I think volunteering can be mind-changing,
with some basic shopping even if done as a one-off thing. It helps
people from a very different walk of life and
I like working with my Deafblind UK makes their day more cheerful.
Coordinator, Sue. She is regularly in
touch to check how things are going,
provide information that I might need as a
volunteer and organise social meet-ups for
volunteers where I can meet my peers.
24 25
Deafblind UK
Deafblind UK is a national charity that has
been supporting people with sight and
hearing loss to live the lives they want for
90 years.
Empowerment is at our heart; through our
range of free services, we help people to
build their confidence and independence,
continuing their lives beyond sight and
hearing loss.
Losing your sight and hearing can be
frightening. Our team of experts is here to
advise or just to be someone to turn to if
there is no one else.
Living with reduced sight and hearing can Nadia Chernenko
be lonely. For various reasons people may
find themselves becoming increasingly
isolated and unable to enjoy the same I decided to volunteer as I wanted to do I enjoy the social aspect of volunteering,
level of social interaction that they may something positive in the community where I am able to help the person get
otherwise have done. That’s why we offer a where I live and help someone to enjoy a outside and enjoy walks, as well as
free befriending service where you can be better quality of life. explore and learn about the area where
matched to a volunteer befriender to enjoy that person lives.
some regular company. I volunteer for Deafblind UK, an organisat-
ion that provides support for people that I admire the spirit of deafblind people and
Home befriending involves a volunteer have both eyesight and hearing problems. their positive attitude to life. They stay
befriender visiting you on a regular basis I am matched, or befriended, with a happy and try to enjoy life as much as
to have a chat, share hobbies, go out and deafblind person who needs help with possible, cheerful despite the constraints
about or do whatever you want. getting out of their home. I visit this person put on them by their condition.
on a regular basis to take them for a walk
around the local area, visit a café or help I think volunteering can be mind-changing,
with some basic shopping even if done as a one-off thing. It helps
people from a very different walk of life and
I like working with my Deafblind UK makes their day more cheerful.
Coordinator, Sue. She is regularly in
touch to check how things are going,
provide information that I might need as a
volunteer and organise social meet-ups for
volunteers where I can meet my peers.
24 25
Employability (VCKC)
Our experience shows us that long-term
unemployment is typically the result of
multiple factors, often a combination of
individual (for example, the onset of poor
mental or physical health may make many
roles and work environments unsuitable for
a client, and they may need to rebuild self-
esteem and develop new skills in order
to secure employment in an unfamiliar
field), structural (a client may struggle to
find work because their criminal record
leads to discrimination and prejudice
from prospective employers) and familial
(a family living in housing that is insecure
and in disrepair, in which one or more
members requires significant care, and
in which work is irregular and poorly paid Marie Eveline Lavoile
faces enormous barriers to getting one of
its members into sustainable employment).
My volunteering journey started when I left little bit of help, others found it difficult to
Our response to this experience has been Haiti to make a better life for myself and communicate or had no work experience
to work with these clients to tackle all of to make things better for people back at all. We welcomed everyone and did our
their challenges, sometimes engaging home. I was finding it difficult to get a best to help them. I still see old clients in
with the whole family, if necessary over job, so I decided to volunteer. I spoke to the street and they recognise me.
very long periods of time, taking a holistic, Ola, Head of Employability at VCKC, and
developmental approach. We take she recruited me as a volunteer assistant, The staff at the Volunteer Centre were
pride in accepting referrals from other helping with setting up the job club, amazing. They always made you feel
employability agencies that consider assisting clients with their CVs and looking welcome and I was treated like part of the
New Opportunities is the Volunteer the clients they send us too much of for jobs. team. Volunteering with the Centre was
Centre’s programme targeting long-term a challenge, and in showing that with never a chore. That feeling has continued
unemployed people with specialised investment and constancy we can help Being with the Volunteer Centre really with other voluntary work I have done
support, recognising that they have needs anyone make progress towards their goal. made me feel of use, as I was working since. It’s my way of giving back, my little
over and above the average person who with people who were just like me. I loved drop in the ocean. I found a joy in giving.
approaches the Centre for help in order to helping people to get jobs and seeing Helping people makes me happy and it’s
volunteer. Some New Opportunities clients them make the most of themselves. giving and receiving at the same time.
identify a return to employment as a key Meeting someone too shy to speak, then
objective, but others seek improvement watching them prepare for interviews and I think people should volunteer because
in their skills, knowledge and confidence be successful, is a feeling I will never be it’s good for your self-esteem. You don’t sit
more generally. able to explain. at home feeling sorry for yourself, or just
writing a cheque and giving it to someone
One of the things I loved about volun- you will never meet. You’re giving yourself
teering was the different people I met and when someone shows appreciation or
from all walks of life. Some just needed a has success, it makes you feel great.
26 27
Employability (VCKC)
Our experience shows us that long-term
unemployment is typically the result of
multiple factors, often a combination of
individual (for example, the onset of poor
mental or physical health may make many
roles and work environments unsuitable for
a client, and they may need to rebuild self-
esteem and develop new skills in order
to secure employment in an unfamiliar
field), structural (a client may struggle to
find work because their criminal record
leads to discrimination and prejudice
from prospective employers) and familial
(a family living in housing that is insecure
and in disrepair, in which one or more
members requires significant care, and
in which work is irregular and poorly paid Marie Eveline Lavoile
faces enormous barriers to getting one of
its members into sustainable employment).
My volunteering journey started when I left little bit of help, others found it difficult to
Our response to this experience has been Haiti to make a better life for myself and communicate or had no work experience
to work with these clients to tackle all of to make things better for people back at all. We welcomed everyone and did our
their challenges, sometimes engaging home. I was finding it difficult to get a best to help them. I still see old clients in
with the whole family, if necessary over job, so I decided to volunteer. I spoke to the street and they recognise me.
very long periods of time, taking a holistic, Ola, Head of Employability at VCKC, and
developmental approach. We take she recruited me as a volunteer assistant, The staff at the Volunteer Centre were
pride in accepting referrals from other helping with setting up the job club, amazing. They always made you feel
employability agencies that consider assisting clients with their CVs and looking welcome and I was treated like part of the
New Opportunities is the Volunteer the clients they send us too much of for jobs. team. Volunteering with the Centre was
Centre’s programme targeting long-term a challenge, and in showing that with never a chore. That feeling has continued
unemployed people with specialised investment and constancy we can help Being with the Volunteer Centre really with other voluntary work I have done
support, recognising that they have needs anyone make progress towards their goal. made me feel of use, as I was working since. It’s my way of giving back, my little
over and above the average person who with people who were just like me. I loved drop in the ocean. I found a joy in giving.
approaches the Centre for help in order to helping people to get jobs and seeing Helping people makes me happy and it’s
volunteer. Some New Opportunities clients them make the most of themselves. giving and receiving at the same time.
identify a return to employment as a key Meeting someone too shy to speak, then
objective, but others seek improvement watching them prepare for interviews and I think people should volunteer because
in their skills, knowledge and confidence be successful, is a feeling I will never be it’s good for your self-esteem. You don’t sit
more generally. able to explain. at home feeling sorry for yourself, or just
writing a cheque and giving it to someone
One of the things I loved about volun- you will never meet. You’re giving yourself
teering was the different people I met and when someone shows appreciation or
from all walks of life. Some just needed a has success, it makes you feel great.
26 27
Equal People mencap
Equal People mencap has been
supporting vulnerable adults and children
in Kensington and Chelsea to live the lives
they choose for forty years – including
people with learning disabilities, autism,
those experiencing mental health issues
and those affected by the Grenfell fire
disaster and their families and carers.
We provide 1:1 independent living,
housing and community support and
personal care, supporting the individual
to participate in and contribute to life in
their local community, including paid
employment.
We have a variety of supported activities Tracey Wood
and training programmes at our Resource
Centre, community and sports centres
in the borough: catering, breakfast club I started volunteering because I wanted to club starts and bake biscuits or cakes for
and baking group, gardening, yoga, learn new skills. I also wanted to be with the club with other volunteers. I also put
photography, music, dance, swimming, others, as I do not enjoy being at home the games, karaoke equipment and tapes
cycling, boccia, football, cricket, Zumba, alone. I was a member of Equal People out, do any tidying up that needs to be
massage and relaxation and computers. mencap and really enjoyed their activities, done and get the drinks ready. Then it is
especially the cooking and the evening time to welcome our members.
We could not run our support services social club. I knew lots of people there,
or offer such a wide variety of activities, it was really friendly and I thought I could If there is anyone new, I try to find out what
opportunities and experiences without help out, learn and have fun. they like, make sure they feel at home
the invaluable contribution of all our and let them know where everything is.
volunteers, who make a huge difference Equal People mencap is a charity that I am one of a team of volunteers, we all
to many people’s lives whilst learning and supports vulnerable people to do the work together to make sure everyone has
developing new skills themselves. things they enjoy. I have learned to cook, a good time. Equal People mencap is a
grow things in the garden and I’ve now really friendly place. Everyone mucks in
The Harrington Club is a weekly evening learned how to run a club and help people together to help.
social club for vulnerable people (people relax and enjoy themselves together. I
with learning disabilities, autism, or had pictorial information to help me at the The best thing about volunteering is
complex needs) in Kensington & Chelsea. beginning but I know what I am doing now. meeting new people, making new friends,
Members can book a space on a minibus being part of a team, learning new skills
to travel to and from the Club. I volunteer at the Harrington Club, an and seeing everyone so happy and having
evening social club named after John fun each week. So many things! I am more
Equal People mencap’s Mission Statement, Harrington, who was also a volunteer. He confident now and I want to do more
chosen by our service users, is: ‘Turning was really friendly and welcoming and I volunteering and maybe paid work too.
Dreams Into Action At The Pace of the want to be like him. I arrive well before the
Individual.’
28 29
Equal People mencap
Equal People mencap has been
supporting vulnerable adults and children
in Kensington and Chelsea to live the lives
they choose for forty years – including
people with learning disabilities, autism,
those experiencing mental health issues
and those affected by the Grenfell fire
disaster and their families and carers.
We provide 1:1 independent living,
housing and community support and
personal care, supporting the individual
to participate in and contribute to life in
their local community, including paid
employment.
We have a variety of supported activities Tracey Wood
and training programmes at our Resource
Centre, community and sports centres
in the borough: catering, breakfast club I started volunteering because I wanted to club starts and bake biscuits or cakes for
and baking group, gardening, yoga, learn new skills. I also wanted to be with the club with other volunteers. I also put
photography, music, dance, swimming, others, as I do not enjoy being at home the games, karaoke equipment and tapes
cycling, boccia, football, cricket, Zumba, alone. I was a member of Equal People out, do any tidying up that needs to be
massage and relaxation and computers. mencap and really enjoyed their activities, done and get the drinks ready. Then it is
especially the cooking and the evening time to welcome our members.
We could not run our support services social club. I knew lots of people there,
or offer such a wide variety of activities, it was really friendly and I thought I could If there is anyone new, I try to find out what
opportunities and experiences without help out, learn and have fun. they like, make sure they feel at home
the invaluable contribution of all our and let them know where everything is.
volunteers, who make a huge difference Equal People mencap is a charity that I am one of a team of volunteers, we all
to many people’s lives whilst learning and supports vulnerable people to do the work together to make sure everyone has
developing new skills themselves. things they enjoy. I have learned to cook, a good time. Equal People mencap is a
grow things in the garden and I’ve now really friendly place. Everyone mucks in
The Harrington Club is a weekly evening learned how to run a club and help people together to help.
social club for vulnerable people (people relax and enjoy themselves together. I
with learning disabilities, autism, or had pictorial information to help me at the The best thing about volunteering is
complex needs) in Kensington & Chelsea. beginning but I know what I am doing now. meeting new people, making new friends,
Members can book a space on a minibus being part of a team, learning new skills
to travel to and from the Club. I volunteer at the Harrington Club, an and seeing everyone so happy and having
evening social club named after John fun each week. So many things! I am more
Equal People mencap’s Mission Statement, Harrington, who was also a volunteer. He confident now and I want to do more
chosen by our service users, is: ‘Turning was really friendly and welcoming and I volunteering and maybe paid work too.
Dreams Into Action At The Pace of the want to be like him. I arrive well before the
Individual.’
28 29
Friends of Brompton Cemetery
The Royal Parks and the Friends of
Brompton Cemetery have been working
together for the last 20 years. Over this
time the Friends of Brompton Cemetery
have raised the profile of the cemetery
considerably. This has helped the Royal
Parks apply for a Heritage Lottery funded
project which has given £6.2 million to
restore the Chapel, monuments and
memorials across the site, and build a new
café and information centre.
Having a Friends group on site is very
beneficial to the way visitors perceive the
cemetery. The relationship between the
Friends of Brompton Cemetery and the
Royal Parks continues to grow, and to Arthur Tait
support new ideas and develop existing
ones. As a team we are able to effectively
promote the cemetery through events, Soon after I retired from my paid career, I personally fulfilling in ways which suit
activities and the funerary business as a was asked to chair the Friends of Brompton each individual. We want people to have
place to not only have as a final resting Cemetery. I accepted, since the challenge fun and companionship, while enabling
place, but one to enjoy for its history and responded to four of my main interests. our organisation to deliver serious
heritage too. As you can see today, the contributions to the cemetery and public
cemetery has never looked so good. First was history: the place is full of well-being.
wonderful stories to be discovered,
ranging from Emmeline Pankhurst, Having work matching my interests and
Richard Tauber, Metropolitan Anthony which I can share with my wife and family
The Friends exist to help to establish and John Wisden to Beatrix Potter and the is very positive for me. My interest in
Brompton Cemetery as a living model of Time Machine. Second was restoration cemeteries makes me a family joke, with
an historic cemetery playing an active – after long periods of relative neglect, visits to children living abroad usually
part in modern society. Our aims are to decay and a closed, leaking Chapel, the starting with a trip to the local cemetery
help to restore and maintain the buildings, cemetery was crying out for help.Third was or crematorium. I continue to learn much
monuments and landscape in cost- community involvement, and fourth was from meeting all sorts of people and from
effective ways, and to enable their full the need for effective management, which the cemetery’s wonderfully rich tapestry.
use, long-term, by those with interests to had been a strong interest in my career.
which the cemetery can respond. These Four selfish reasons for saying Yes! If to any extent I have helped others to
include the funeral business, archives, find personal development, satisfaction
monumental statuary, fauna and flora, As chair of the Friends of Brompton and enjoyment in volunteering in or visiting
education and interpretation, recreation Cemetery for the last 21 years, I have the cemetery that would be wonderful.
and social activity. We want to expand tried to provide the leadership and drive The cemetery is a place for the living, and
public awareness and enjoyment of this to establish them as an effective and such a joy when more and more people
wonderful ‘lung’ in a part of London without growing organisation. When recruiting come to find how it can respond to their
adequate open-air recreational amenity. new volunteers we emphasise that own interests and needs.
we want our work to be enjoyable and
30 31
Friends of Brompton Cemetery
The Royal Parks and the Friends of
Brompton Cemetery have been working
together for the last 20 years. Over this
time the Friends of Brompton Cemetery
have raised the profile of the cemetery
considerably. This has helped the Royal
Parks apply for a Heritage Lottery funded
project which has given £6.2 million to
restore the Chapel, monuments and
memorials across the site, and build a new
café and information centre.
Having a Friends group on site is very
beneficial to the way visitors perceive the
cemetery. The relationship between the
Friends of Brompton Cemetery and the
Royal Parks continues to grow, and to Arthur Tait
support new ideas and develop existing
ones. As a team we are able to effectively
promote the cemetery through events, Soon after I retired from my paid career, I personally fulfilling in ways which suit
activities and the funerary business as a was asked to chair the Friends of Brompton each individual. We want people to have
place to not only have as a final resting Cemetery. I accepted, since the challenge fun and companionship, while enabling
place, but one to enjoy for its history and responded to four of my main interests. our organisation to deliver serious
heritage too. As you can see today, the contributions to the cemetery and public
cemetery has never looked so good. First was history: the place is full of well-being.
wonderful stories to be discovered,
ranging from Emmeline Pankhurst, Having work matching my interests and
Richard Tauber, Metropolitan Anthony which I can share with my wife and family
The Friends exist to help to establish and John Wisden to Beatrix Potter and the is very positive for me. My interest in
Brompton Cemetery as a living model of Time Machine. Second was restoration cemeteries makes me a family joke, with
an historic cemetery playing an active – after long periods of relative neglect, visits to children living abroad usually
part in modern society. Our aims are to decay and a closed, leaking Chapel, the starting with a trip to the local cemetery
help to restore and maintain the buildings, cemetery was crying out for help.Third was or crematorium. I continue to learn much
monuments and landscape in cost- community involvement, and fourth was from meeting all sorts of people and from
effective ways, and to enable their full the need for effective management, which the cemetery’s wonderfully rich tapestry.
use, long-term, by those with interests to had been a strong interest in my career.
which the cemetery can respond. These Four selfish reasons for saying Yes! If to any extent I have helped others to
include the funeral business, archives, find personal development, satisfaction
monumental statuary, fauna and flora, As chair of the Friends of Brompton and enjoyment in volunteering in or visiting
education and interpretation, recreation Cemetery for the last 21 years, I have the cemetery that would be wonderful.
and social activity. We want to expand tried to provide the leadership and drive The cemetery is a place for the living, and
public awareness and enjoyment of this to establish them as an effective and such a joy when more and more people
wonderful ‘lung’ in a part of London without growing organisation. When recruiting come to find how it can respond to their
adequate open-air recreational amenity. new volunteers we emphasise that own interests and needs.
we want our work to be enjoyable and
30 31
Golborne Community and Maternity Champions
Community Champions is a long-
established project, brought to Golborne
with the aim of achieving a healthy, happy
community through organising social
events that are also informative, delivering
health and well-being messages to our
family, friends and neighbours.
Our volunteers help their community
to be the best in all things, especially
health. All our Champions receive lots
of training, such as the Level 2 Award in
Understanding Health Improvement and
Mental Health First Aid. It is also a fantastic
opportunity to add to their CVs, make
new friends and give back to a wonderful
community. Emma Thornton
Maternity Champions provide support
to new and expectant parents from I decided to volunteer because I had been hundreds of champions to celebrate all
pregnancy into the first year of a child’s out of work for a long time and I thought it our work. It’s really fun and we are made
life. They receive accredited training to would be beneficial to me and others. I am to feel special.
become highly skilled volunteers, working a parent to four children and when I began
under the support and supervision of health volunteering they had all started school The best bit about volunteering for me is
professionals and Community Champions and I didn’t know what to do with myself. a sense of purpose – and I’ve done lots of
project managers. Maternity Champions accredited training: it gave me new skills,
understand that being pregnant and My role as champion is to deliver different but it also showed me that I already had
having a baby is an amazing experience health campaign messages. I remember a lot of skills. It has led to me getting paid
that at times can be overwhelming and the prostate cancer campaign: we had employment, which is great for me and my
isolating, and they organise regular a stall on Portobello, where we gave family. And it has allowed me to give back
events and activities to support expectant samples of vegetable curry. We also gave to my own community.
and new parents and enable them to men information on the signs of prostate
socialise with other parents and parents- cancer, and how treatable it is. At first it’s The biggest difference volunteering has
to-be, including developing peer support a bit difficult to talk about prostate cancer made to me is that I now have a job. But
networks where needed. in the street, but the more they saw that I think on another level, it’s how I use
we were knowledgeable and genuine, the the training: I listen to people differently,
As a Champion you can volunteer as little more they were happy to chat about it. including my children. I understand how
or as much time as you can – there are to encourage people to make health and
no special requirements or experience The best thing about volunteering for the other improvements in their lives, and why
needed! project is that it listens to our ideas. You can people sometimes don’t make changes.
tackle a big subject like prostate cancer There is so much, I can’t even say it all.
over curry, or mental health recovery whilst
dancing. It’s so varied. They hold a big Volunteering changed my life, and it could
event every year that brings together change your life too.
32 33
Golborne Community and Maternity Champions
Community Champions is a long-
established project, brought to Golborne
with the aim of achieving a healthy, happy
community through organising social
events that are also informative, delivering
health and well-being messages to our
family, friends and neighbours.
Our volunteers help their community
to be the best in all things, especially
health. All our Champions receive lots
of training, such as the Level 2 Award in
Understanding Health Improvement and
Mental Health First Aid. It is also a fantastic
opportunity to add to their CVs, make
new friends and give back to a wonderful
community. Emma Thornton
Maternity Champions provide support
to new and expectant parents from I decided to volunteer because I had been hundreds of champions to celebrate all
pregnancy into the first year of a child’s out of work for a long time and I thought it our work. It’s really fun and we are made
life. They receive accredited training to would be beneficial to me and others. I am to feel special.
become highly skilled volunteers, working a parent to four children and when I began
under the support and supervision of health volunteering they had all started school The best bit about volunteering for me is
professionals and Community Champions and I didn’t know what to do with myself. a sense of purpose – and I’ve done lots of
project managers. Maternity Champions accredited training: it gave me new skills,
understand that being pregnant and My role as champion is to deliver different but it also showed me that I already had
having a baby is an amazing experience health campaign messages. I remember a lot of skills. It has led to me getting paid
that at times can be overwhelming and the prostate cancer campaign: we had employment, which is great for me and my
isolating, and they organise regular a stall on Portobello, where we gave family. And it has allowed me to give back
events and activities to support expectant samples of vegetable curry. We also gave to my own community.
and new parents and enable them to men information on the signs of prostate
socialise with other parents and parents- cancer, and how treatable it is. At first it’s The biggest difference volunteering has
to-be, including developing peer support a bit difficult to talk about prostate cancer made to me is that I now have a job. But
networks where needed. in the street, but the more they saw that I think on another level, it’s how I use
we were knowledgeable and genuine, the the training: I listen to people differently,
As a Champion you can volunteer as little more they were happy to chat about it. including my children. I understand how
or as much time as you can – there are to encourage people to make health and
no special requirements or experience The best thing about volunteering for the other improvements in their lives, and why
needed! project is that it listens to our ideas. You can people sometimes don’t make changes.
tackle a big subject like prostate cancer There is so much, I can’t even say it all.
over curry, or mental health recovery whilst
dancing. It’s so varied. They hold a big Volunteering changed my life, and it could
event every year that brings together change your life too.
32 33
The Harrow Club
Our vision is of a society where all
children and young people, regardless
of background, can grow and fulfill
their potential in a safe and supportive
community.
The Harrow Club aims to provide a safe
space where young people feel they are
able to express themselves and explore
new opportunities by having fun through
the activities we provide. We aim to support
them through the difficult transitions they
have to go through as they progress
towards adulthood by providing advice,
guidance and support, raising awareness
and skill development. We also provide
support to parents, providing advice and Rashan Nelson Ramsey
guidance, and mediation between adults
and young people.
I decided to volunteer as I nearly lost my I was given the opportunity to volunteer
Rashan has grown up through the club life to stupid behavior as a young person before but at the time I was much
so he understands our ethos, mission on the streets and I needed a way out. A younger and couldn’t see the benefits of
and values and he speaks to our current youth worker from the Harrow Club, who volunteering. The management gave me a
members about the support and help I looked up to while growing up, took me second opportunity to volunteer and I have
he received and the impact that the under his wing and told me to come and gained so much from this. Volunteering
club has had on him. We believe that get involved. has given me a true insight into the world
he should be acknowledged for his of youth work and confirmed that this is the
unwavering commitment to the project. The Harrow Club to me is now home, as the professional field that I wish to proceed in.
The Harrow Club has existed in North The engagement and relationship-building staff have always looked out for my best
Kensington since 1883, working with he has done with the young people has interests. It has always been a safe haven. Volunteering has taught me a great deal:
young people to enhance their life been exceptional and quickly established. My role is to build relationships with the I have changed my mindset, and I have
choices. We aim to improve the lives and As a result, they feel they are able to trust young people, be influential in developing grown as a person and as a professional.
aspirations of young people aged 8–24 in him and ask him for advice, support and programmes, and come up with new ideas Before volunteering I was engaging with
our community, by providing a range of guidance. The transformation that we for projects and other ways to attract new the wrong crowds and was on the wrong
activities and opportunities that includes have seen in him from a young person young people into the club. One of the path. I have become an advocate for
sports, music, dance, drama, training and to becoming a valuable asset to our staff best parts of volunteering at the Harrow local young people and shown them with
mentoring. We also give young people team is something that Rashan should be Club has been the many opportunities to a little dedication and determination, you
support and encouragement to overcome extremely proud of and deserves to be gain qualifications and skills. can change for the better. I think all young
challenges and pursue goals leading to recognised for. people should be given the opportunity to
better life opportunities. volunteer.
34 35
The Harrow Club
Our vision is of a society where all
children and young people, regardless
of background, can grow and fulfill
their potential in a safe and supportive
community.
The Harrow Club aims to provide a safe
space where young people feel they are
able to express themselves and explore
new opportunities by having fun through
the activities we provide. We aim to support
them through the difficult transitions they
have to go through as they progress
towards adulthood by providing advice,
guidance and support, raising awareness
and skill development. We also provide
support to parents, providing advice and Rashan Nelson Ramsey
guidance, and mediation between adults
and young people.
I decided to volunteer as I nearly lost my I was given the opportunity to volunteer
Rashan has grown up through the club life to stupid behavior as a young person before but at the time I was much
so he understands our ethos, mission on the streets and I needed a way out. A younger and couldn’t see the benefits of
and values and he speaks to our current youth worker from the Harrow Club, who volunteering. The management gave me a
members about the support and help I looked up to while growing up, took me second opportunity to volunteer and I have
he received and the impact that the under his wing and told me to come and gained so much from this. Volunteering
club has had on him. We believe that get involved. has given me a true insight into the world
he should be acknowledged for his of youth work and confirmed that this is the
unwavering commitment to the project. The Harrow Club to me is now home, as the professional field that I wish to proceed in.
The Harrow Club has existed in North The engagement and relationship-building staff have always looked out for my best
Kensington since 1883, working with he has done with the young people has interests. It has always been a safe haven. Volunteering has taught me a great deal:
young people to enhance their life been exceptional and quickly established. My role is to build relationships with the I have changed my mindset, and I have
choices. We aim to improve the lives and As a result, they feel they are able to trust young people, be influential in developing grown as a person and as a professional.
aspirations of young people aged 8–24 in him and ask him for advice, support and programmes, and come up with new ideas Before volunteering I was engaging with
our community, by providing a range of guidance. The transformation that we for projects and other ways to attract new the wrong crowds and was on the wrong
activities and opportunities that includes have seen in him from a young person young people into the club. One of the path. I have become an advocate for
sports, music, dance, drama, training and to becoming a valuable asset to our staff best parts of volunteering at the Harrow local young people and shown them with
mentoring. We also give young people team is something that Rashan should be Club has been the many opportunities to a little dedication and determination, you
support and encouragement to overcome extremely proud of and deserves to be gain qualifications and skills. can change for the better. I think all young
challenges and pursue goals leading to recognised for. people should be given the opportunity to
better life opportunities. volunteer.
34 35
Hestia
From giving someone a home, to helping
them to get the right mental health support,
we support people at the moment of crisis
and enable them to build a life beyond a
crisis. We are supported by more than 630
volunteers across London who provide
specialist skills such as art therapy, yoga,
IT, gardening and cooking, as well as
befriending and fundraising.
The Hestia Approach is based on a single
principle: in order to add real value to
people’s lives it is essential that we work
with them as equals. Our expertise and
experience of working with people on
their recovery journeys is valuable and
we believe this gives us a great deal to John Payne
contribute, but we never impose our ideas.
After all, our service users are the experts
in their own lives. As a gay man born in 1930, I have always In my role as a befriender, I have felt
seen myself as an outsider. This has personal satisfaction many times. One of
Our vast experience enables us to maintain brought me to develop strong values of my befriendees described me as being
hope for recovery is possible, when our fairness, taught me to embrace diversity a guiding light in his life, as he felt that I
service users are without hope. Against and enabled me to live the following ethos: am young in spirit and that my presence
common misconceptions, it is our view that you don’t need much to do something had a positive impact on him. Another said
people are not trapped as a consequence good. that I supported him in keeping his mind
of traumatic past experiences, their alive in what would be the last months of
circumstances, or by labels imposed on My reason for volunteering is to bring his life. It was great that we celebrated his
them. Instead we believe in the healing comfort to people who need comfort. last birthday, having cake together. Had I
At Hestia we support adults and children in power of positive human connections In my role with Hestia, I befriend people not been there, he would have spent his
times of crisis. We deliver services across and endeavour to develop therapeutic with mental health needs who are so- birthday on his own. You don’t need much
London and the surrounding regions, as relationships that empower. cially isolated. The idea of the service to do something good!
well as campaign and advocate nationally is to promote recovery in a fun way and
on the issues that affect the people we The service is goal oriented; it supports support people to connect with others. I really believe that everyone should try
work with. people to develop their social skills, to I am particularly keen to show interest volunteering. It can bring so much! With
work on their strengths and aspirations and in people who feel that not many people my encouragement, one of my befriendees
Last year we supported 9,799 men, to reduce barriers to wider participation. take interest in them. This role has has recently started volunteering, support-
women and children. This includes victims It does so in a way which is informal, given me a great opportunity to support ing people with HIV. This is assisting with
of modern slavery, women and children engaging and fun! isolated people whilst enjoying myself – his own recovery, giving him hope and
who have experienced domestic abuse, having great conversations about mutual helping to reduce his isolation. I love the
young care leavers and older people. interests, values, passions, travelling fact that I have helped another person to
and finding out about other cultures and help someone else.
people. Volunteering brings about a sense
of togetherness, a sense of community, of
a fairer society.
36 37
Hestia
From giving someone a home, to helping
them to get the right mental health support,
we support people at the moment of crisis
and enable them to build a life beyond a
crisis. We are supported by more than 630
volunteers across London who provide
specialist skills such as art therapy, yoga,
IT, gardening and cooking, as well as
befriending and fundraising.
The Hestia Approach is based on a single
principle: in order to add real value to
people’s lives it is essential that we work
with them as equals. Our expertise and
experience of working with people on
their recovery journeys is valuable and
we believe this gives us a great deal to John Payne
contribute, but we never impose our ideas.
After all, our service users are the experts
in their own lives. As a gay man born in 1930, I have always In my role as a befriender, I have felt
seen myself as an outsider. This has personal satisfaction many times. One of
Our vast experience enables us to maintain brought me to develop strong values of my befriendees described me as being
hope for recovery is possible, when our fairness, taught me to embrace diversity a guiding light in his life, as he felt that I
service users are without hope. Against and enabled me to live the following ethos: am young in spirit and that my presence
common misconceptions, it is our view that you don’t need much to do something had a positive impact on him. Another said
people are not trapped as a consequence good. that I supported him in keeping his mind
of traumatic past experiences, their alive in what would be the last months of
circumstances, or by labels imposed on My reason for volunteering is to bring his life. It was great that we celebrated his
them. Instead we believe in the healing comfort to people who need comfort. last birthday, having cake together. Had I
At Hestia we support adults and children in power of positive human connections In my role with Hestia, I befriend people not been there, he would have spent his
times of crisis. We deliver services across and endeavour to develop therapeutic with mental health needs who are so- birthday on his own. You don’t need much
London and the surrounding regions, as relationships that empower. cially isolated. The idea of the service to do something good!
well as campaign and advocate nationally is to promote recovery in a fun way and
on the issues that affect the people we The service is goal oriented; it supports support people to connect with others. I really believe that everyone should try
work with. people to develop their social skills, to I am particularly keen to show interest volunteering. It can bring so much! With
work on their strengths and aspirations and in people who feel that not many people my encouragement, one of my befriendees
Last year we supported 9,799 men, to reduce barriers to wider participation. take interest in them. This role has has recently started volunteering, support-
women and children. This includes victims It does so in a way which is informal, given me a great opportunity to support ing people with HIV. This is assisting with
of modern slavery, women and children engaging and fun! isolated people whilst enjoying myself – his own recovery, giving him hope and
who have experienced domestic abuse, having great conversations about mutual helping to reduce his isolation. I love the
young care leavers and older people. interests, values, passions, travelling fact that I have helped another person to
and finding out about other cultures and help someone else.
people. Volunteering brings about a sense
of togetherness, a sense of community, of
a fairer society.
36 37
Joy of Sound
people including elders; people facing
mental health challenges; unemployed
people; people on well-being pathways
including learning-disabled people, and
people living with long-term debilitating
health issues; people facing barriers to
their access of creative health and well-
being activities.
We provide regular workshops; personal
and social advocacy and mentoring; co-
design and production of bespoke musical
instruments; we reach out to engage hard-
to-reach groups; we facilitate volunteer
pathways for personal and social well-
being, lifelong learning and career devel-
opment. We increase awareness about Ricky Clarke
issues relating to disability and social
exclusion.
I first attended a Joy of Sound (JOS) music I like the team because they are all
Ricky was recruited because of his workshop in 2007 and really enjoyed it. I volunteers. We share the good things
enthusiasm, ability and determination started volunteering because I wanted to in life as equals and play great music
during workshops at RBKC Learning be able to play music with my friends and together; it’s like being in a big family.
Disability Resource Centre. We invited him to be a member of a team. I also wanted My teammates make it possible for me to
to join the team as an expert experience to achieve something important, to be speak out in public, to be acknowledged
co-designer. The ‘JOS Bespoke Music independent and help other people. for my ability, to be taken seriously and to
Instruments and Access Devices Design have serious fun.
programme’ was commissioned by the I advocate for myself and for other
Our mission is to have a world where Resource Centre, and supported by the disabled people by showing how disabled Sometimes I feel like a celebrity. I’ve met
every person is acknowledged, valued Arts Council, England, MERU Design and people can do important things, achieve a lot of new people at JOS and helped
and included in all aspects of society as Engineering Centre (now Queen Elizabeth ambitions, have talents and abilities, and people to understand more about the
an equal. We work with all comers of all Foundation) and London Metropolitan why they should be treated as equals. attitudes and barriers that disabled people
abilities as equal, co-creative partners. University Department of Music Instru- have to face every day of our lives, and
We put inclusive attitude into practice ments Technology. The programme was I help the Joy of Sound team to design and about how their own attitudes can be
to make creative things happen and initially scheduled to last six to eight produce personalised music instruments disabling.
build relationships grounded in mutual months. It lasted nearly two years! that allow disabled people to make and
responsibility and trust. We show the share great music as independent players. Volunteering is good for you. It helps you
meaning and value of inclusion by being Ricky’s co-designs are icons of Inclusive I attend JOS workshops, public events and to help yourself, to learn new things, meet
inclusive. Society and Emancipatory Design. They festivals as an advocate for equal rights. I new people, feel good about yourself. You
have and continue to influence, motivate demonstrate the designs I have helped to become a member of a team who believe
We encourage, facilitate and acknowledge and inspire many people in London, UK- create. My co-designs have been shown at in each other and work together to change
the self-expression and self-empowerment wide and internationally. the United Nations, Geneva, where I hope things for the better, for everyone, as
of all people, and particularly impaired to go when equal access to transport for equals.
and disabled people; socially and disabled people gets more consideration
economically deprived and marginalised and better funding.
38 39
Joy of Sound
people including elders; people facing
mental health challenges; unemployed
people; people on well-being pathways
including learning-disabled people, and
people living with long-term debilitating
health issues; people facing barriers to
their access of creative health and well-
being activities.
We provide regular workshops; personal
and social advocacy and mentoring; co-
design and production of bespoke musical
instruments; we reach out to engage hard-
to-reach groups; we facilitate volunteer
pathways for personal and social well-
being, lifelong learning and career devel-
opment. We increase awareness about Ricky Clarke
issues relating to disability and social
exclusion.
I first attended a Joy of Sound (JOS) music I like the team because they are all
Ricky was recruited because of his workshop in 2007 and really enjoyed it. I volunteers. We share the good things
enthusiasm, ability and determination started volunteering because I wanted to in life as equals and play great music
during workshops at RBKC Learning be able to play music with my friends and together; it’s like being in a big family.
Disability Resource Centre. We invited him to be a member of a team. I also wanted My teammates make it possible for me to
to join the team as an expert experience to achieve something important, to be speak out in public, to be acknowledged
co-designer. The ‘JOS Bespoke Music independent and help other people. for my ability, to be taken seriously and to
Instruments and Access Devices Design have serious fun.
programme’ was commissioned by the I advocate for myself and for other
Our mission is to have a world where Resource Centre, and supported by the disabled people by showing how disabled Sometimes I feel like a celebrity. I’ve met
every person is acknowledged, valued Arts Council, England, MERU Design and people can do important things, achieve a lot of new people at JOS and helped
and included in all aspects of society as Engineering Centre (now Queen Elizabeth ambitions, have talents and abilities, and people to understand more about the
an equal. We work with all comers of all Foundation) and London Metropolitan why they should be treated as equals. attitudes and barriers that disabled people
abilities as equal, co-creative partners. University Department of Music Instru- have to face every day of our lives, and
We put inclusive attitude into practice ments Technology. The programme was I help the Joy of Sound team to design and about how their own attitudes can be
to make creative things happen and initially scheduled to last six to eight produce personalised music instruments disabling.
build relationships grounded in mutual months. It lasted nearly two years! that allow disabled people to make and
responsibility and trust. We show the share great music as independent players. Volunteering is good for you. It helps you
meaning and value of inclusion by being Ricky’s co-designs are icons of Inclusive I attend JOS workshops, public events and to help yourself, to learn new things, meet
inclusive. Society and Emancipatory Design. They festivals as an advocate for equal rights. I new people, feel good about yourself. You
have and continue to influence, motivate demonstrate the designs I have helped to become a member of a team who believe
We encourage, facilitate and acknowledge and inspire many people in London, UK- create. My co-designs have been shown at in each other and work together to change
the self-expression and self-empowerment wide and internationally. the United Nations, Geneva, where I hope things for the better, for everyone, as
of all people, and particularly impaired to go when equal access to transport for equals.
and disabled people; socially and disabled people gets more consideration
economically deprived and marginalised and better funding.
38 39
Kensington & Chelsea Ambassadors (VCKC)
Armin joined the Ambassadors team in
2014. She has been integral to running
community events and a key member on
Portobello Road every Saturday. Armin’s
pleasant approach and kind spirit have
made many visitors feel very welcome.
In 2018, Armin stepped up and became
a Volunteer Team Lead, putting her
customer service and leadership skills to
great use.
Andrew Croxford, the Volunteer Centre’s
Chief Operating Officer, says: ‘Armin is a
fantastic member of the team. We have
seen her grow in her role, becoming an
excellent Team Lead. We are proud to
nominate her as an exceptional volunteer; Armin Natividad
she truly deserves it and we are very
grateful that she is part of our team.’
I volunteer because I want to do something VCKC is open to opportunities, and it
Armin has also been an important part productive during my spare time, and to be connects you to different organisations –
of the Volunteer Centre’s outreach work. part of an organisation that is concerned so better read your emails! Volunteering
Operation Cup of Tea is a project that about people’s safety and wellbeing. makes you more aware of what’s
runs every Friday in various venues in happening around you. It gives a sense of
the community, bringing together local As an Ambassador volunteer I assist responsibility, and how to work as a team.
people and community services. Armin tourists to navigate the local area, help with
has frequently supported the Friday stewarding and queries, and distribute It’s a gateway to meet and be surrounded
sessions, offering visitors a warm smile, leaflets. with different nationalities; learn to be
Kensington & Chelsea Ambassadors are a cuppa and a chat – and information adaptable, and your confidence will build.
a team of volunteers dedicated to helping about support available to local people. What I like most about volunteering
local community events and activities. Volunteers such as Armin are at the heart with VCKC is the time flexibility, having You help people to gain a better visitor
Primarily based on Portobello Road, the of everything we do, and are what makes common goals, and building new or lasting experience. Leaving a good impression
volunteers provide stewarding and a our community strong. She is valued for all friendships with respect to everyone. With as a host means there’s a possibility that
general friendly face to people visiting her contributions to the Volunteer Centre the camaraderie of the volunteering group, stories can be retold, and will encourage
community festivals and gatherings. and the wider K&C community. it is easy to accomplish tasks, not even future visits.
Volunteers pride themselves on providing noticing how time flies.
excellent experiences to visitors, and have Volunteering enhances your skills, and you
assisted at events including 100 years of Everyone is welcome to volunteer; there’s could contribute and make a difference to
Votes for Women, Portobello Film Festival, a system and a good approach. the community. It is a way of philanthropy,
the Great Exhibition Road Festival and in the form of giving freely your time and
many more. The Volunteer Centre values people service. It is fulfilling.
and it provides training – for instance
stewardship, customer service, and
boundaries training. It is simply rewarding!
40 41
Kensington & Chelsea Ambassadors (VCKC)
Armin joined the Ambassadors team in
2014. She has been integral to running
community events and a key member on
Portobello Road every Saturday. Armin’s
pleasant approach and kind spirit have
made many visitors feel very welcome.
In 2018, Armin stepped up and became
a Volunteer Team Lead, putting her
customer service and leadership skills to
great use.
Andrew Croxford, the Volunteer Centre’s
Chief Operating Officer, says: ‘Armin is a
fantastic member of the team. We have
seen her grow in her role, becoming an
excellent Team Lead. We are proud to
nominate her as an exceptional volunteer; Armin Natividad
she truly deserves it and we are very
grateful that she is part of our team.’
I volunteer because I want to do something VCKC is open to opportunities, and it
Armin has also been an important part productive during my spare time, and to be connects you to different organisations –
of the Volunteer Centre’s outreach work. part of an organisation that is concerned so better read your emails! Volunteering
Operation Cup of Tea is a project that about people’s safety and wellbeing. makes you more aware of what’s
runs every Friday in various venues in happening around you. It gives a sense of
the community, bringing together local As an Ambassador volunteer I assist responsibility, and how to work as a team.
people and community services. Armin tourists to navigate the local area, help with
has frequently supported the Friday stewarding and queries, and distribute It’s a gateway to meet and be surrounded
sessions, offering visitors a warm smile, leaflets. with different nationalities; learn to be
Kensington & Chelsea Ambassadors are a cuppa and a chat – and information adaptable, and your confidence will build.
a team of volunteers dedicated to helping about support available to local people. What I like most about volunteering
local community events and activities. Volunteers such as Armin are at the heart with VCKC is the time flexibility, having You help people to gain a better visitor
Primarily based on Portobello Road, the of everything we do, and are what makes common goals, and building new or lasting experience. Leaving a good impression
volunteers provide stewarding and a our community strong. She is valued for all friendships with respect to everyone. With as a host means there’s a possibility that
general friendly face to people visiting her contributions to the Volunteer Centre the camaraderie of the volunteering group, stories can be retold, and will encourage
community festivals and gatherings. and the wider K&C community. it is easy to accomplish tasks, not even future visits.
Volunteers pride themselves on providing noticing how time flies.
excellent experiences to visitors, and have Volunteering enhances your skills, and you
assisted at events including 100 years of Everyone is welcome to volunteer; there’s could contribute and make a difference to
Votes for Women, Portobello Film Festival, a system and a good approach. the community. It is a way of philanthropy,
the Great Exhibition Road Festival and in the form of giving freely your time and
many more. The Volunteer Centre values people service. It is fulfilling.
and it provides training – for instance
stewardship, customer service, and
boundaries training. It is simply rewarding!
40 41
Kensington Citizens Advice
We are a unique organisation which holds
a trusted and respected place in our
community. We offer our users the advice
they need at the time they need it to solve
their problems on a range of issues. We
make it easy to access advice and assist
10,000 local residents each year.
Much of the work we do to support
residents with their housing, employment,
money and benefit matters is carried out
by volunteers. Our volunteers are the
backbone of our organisation and it is they
who enable us to reach as many residents
as we do. Like Valerie, they help us to
ensure we are able to support residents
not only when they need us but also where Valerie Fletcher
they need us, such as in home visits,
hospital wards, outpatient facilities and
community organisations. I had spare time after retiring and since I Volunteering with Kensington & Chelsea
am always keen to help others, I thought it Citizens Advice has made a great
This year is the 80th anniversary of the would be a great idea to volunteer. difference to me. I have learned all about
setting up of Citizens Advice. We are my rights and am still learning. The work
proud to be able to continue to help those I started volunteering with Citizens Advice that I do helps people in different ways,
who need it. in January 2010 as a receptionist, then financial and non-financial, and by doing
I improved to be a Gateway Assessor, this we enable our clients to have a better
which involves providing information quality of life.
and discreet advice. My role requires
coordinating with other professionals like Volunteering is an amazing experience.
the Family Law Pro Bono solicitors. You learn a new skill every day.
The best thing about volunteering is
the many friendships I have made with
other volunteers, staff and management.
We really support each other. The most
rewarding thing is successful outcomes
and helping vulnerable clients.
42 43
Kensington Citizens Advice
We are a unique organisation which holds
a trusted and respected place in our
community. We offer our users the advice
they need at the time they need it to solve
their problems on a range of issues. We
make it easy to access advice and assist
10,000 local residents each year.
Much of the work we do to support
residents with their housing, employment,
money and benefit matters is carried out
by volunteers. Our volunteers are the
backbone of our organisation and it is they
who enable us to reach as many residents
as we do. Like Valerie, they help us to
ensure we are able to support residents
not only when they need us but also where Valerie Fletcher
they need us, such as in home visits,
hospital wards, outpatient facilities and
community organisations. I had spare time after retiring and since I Volunteering with Kensington & Chelsea
am always keen to help others, I thought it Citizens Advice has made a great
This year is the 80th anniversary of the would be a great idea to volunteer. difference to me. I have learned all about
setting up of Citizens Advice. We are my rights and am still learning. The work
proud to be able to continue to help those I started volunteering with Citizens Advice that I do helps people in different ways,
who need it. in January 2010 as a receptionist, then financial and non-financial, and by doing
I improved to be a Gateway Assessor, this we enable our clients to have a better
which involves providing information quality of life.
and discreet advice. My role requires
coordinating with other professionals like Volunteering is an amazing experience.
the Family Law Pro Bono solicitors. You learn a new skill every day.
The best thing about volunteering is
the many friendships I have made with
other volunteers, staff and management.
We really support each other. The most
rewarding thing is successful outcomes
and helping vulnerable clients.
42 43
The Kensington & Chelsea Foundation
recognise that not everyone has the same
opportunities. There are stark contrasts
in wealth and circumstance. Right now,
through data and research, we know there
are high levels of child poverty, people
who are isolated and lonely, those who are
living with disability or are homeless.
We identify pressing local needs and raise
funds to tackle them, which we invest in
the very best local charities, directing help
to where it’s needed most. In the past 11
years, we’ve raised over £13 million, with
£6 million specifically supporting local,
grassroots charities and £7 million raised
to support those affected by the tragedy at
Grenfell Tower. Jeremy Raphaely
100% of money received for local causes
goes directly to them. Wealth and poverty have long existed Every gift, big or small, has mattered
side by side in London; one only has to equally to us and to those in whom our
Our current focus is on supporting local read Dickens to encounter their most funds have been invested.
children and young people, enhancing extreme forms nearly 200 years ago. But to
skills and employment opportunities and acknowledge this does not mean that we The K&C Foundation is all about
combatting isolation and loneliness. must accept it, especially not in our own supporting the community and bringing
immediate neighbourhood. it together. Through my work as a trustee,
We’ve been doing what we do since 2008 and the work that the K&C Foundation do,
and have a unique understanding of local Over ten years ago, and having lived in it is really enjoyable to put my skills to use
We’re a local charity, set up in 2008 to problems and who’s addressing them. this borough for nearly 40 years, I decided to help the organisation and ultimately the
combat disadvantage and inequality in We are able to introduce our donors to not only that we should do something people they work with. Knowing that you
Kensington and Chelsea. This is a vibrant excellent local charities, many of which about this, but that we could do it, and are making a positive impact on people’s
borough which people from all walks of operate under the radar but on our own would do it! lives is not only important but uplifting.
life make their home. We’re proud of our doorsteps. We are constantly researching
world-famous museums, Sloane Square, and listening to what’s happening locally And so, starting from scratch without any Whether you volunteer as a trustee or offer
Earls Court and of course Notting Hill so that we can keep our donors and financial backing, I set up the Kensington more hands-on support to organisations,
Carnival. As London’s smallest borough, partners informed and make sure that & Chelsea Foundation to combat local your time, skills and experience are
we punch well above our weight. we are championing work that is really disadvantage. We do this by shining a light often really needed by the organisation
needed. We want our donors to invest in on pressing local needs and by raising or individuals and make a significant
The Foundation is passionate about this what is most effective for them and for funds to tackle them, which we invest in difference to them. From a personal
borough and the people who live here people in our borough. the very best local charities, directing help perspective, you meet new and diverse
and there’s a lot to celebrate. But we to where it’s needed most. people, you can gain new insights and
skills; overall it is interesting, fun and
Every journey starts with one step. Our meaningful to engage closely with your
first donation was for £200. Since then the community.
Foundation has raised over £13 million.
44 45
The Kensington & Chelsea Foundation
recognise that not everyone has the same
opportunities. There are stark contrasts
in wealth and circumstance. Right now,
through data and research, we know there
are high levels of child poverty, people
who are isolated and lonely, those who are
living with disability or are homeless.
We identify pressing local needs and raise
funds to tackle them, which we invest in
the very best local charities, directing help
to where it’s needed most. In the past 11
years, we’ve raised over £13 million, with
£6 million specifically supporting local,
grassroots charities and £7 million raised
to support those affected by the tragedy at
Grenfell Tower. Jeremy Raphaely
100% of money received for local causes
goes directly to them. Wealth and poverty have long existed Every gift, big or small, has mattered
side by side in London; one only has to equally to us and to those in whom our
Our current focus is on supporting local read Dickens to encounter their most funds have been invested.
children and young people, enhancing extreme forms nearly 200 years ago. But to
skills and employment opportunities and acknowledge this does not mean that we The K&C Foundation is all about
combatting isolation and loneliness. must accept it, especially not in our own supporting the community and bringing
immediate neighbourhood. it together. Through my work as a trustee,
We’ve been doing what we do since 2008 and the work that the K&C Foundation do,
and have a unique understanding of local Over ten years ago, and having lived in it is really enjoyable to put my skills to use
We’re a local charity, set up in 2008 to problems and who’s addressing them. this borough for nearly 40 years, I decided to help the organisation and ultimately the
combat disadvantage and inequality in We are able to introduce our donors to not only that we should do something people they work with. Knowing that you
Kensington and Chelsea. This is a vibrant excellent local charities, many of which about this, but that we could do it, and are making a positive impact on people’s
borough which people from all walks of operate under the radar but on our own would do it! lives is not only important but uplifting.
life make their home. We’re proud of our doorsteps. We are constantly researching
world-famous museums, Sloane Square, and listening to what’s happening locally And so, starting from scratch without any Whether you volunteer as a trustee or offer
Earls Court and of course Notting Hill so that we can keep our donors and financial backing, I set up the Kensington more hands-on support to organisations,
Carnival. As London’s smallest borough, partners informed and make sure that & Chelsea Foundation to combat local your time, skills and experience are
we punch well above our weight. we are championing work that is really disadvantage. We do this by shining a light often really needed by the organisation
needed. We want our donors to invest in on pressing local needs and by raising or individuals and make a significant
The Foundation is passionate about this what is most effective for them and for funds to tackle them, which we invest in difference to them. From a personal
borough and the people who live here people in our borough. the very best local charities, directing help perspective, you meet new and diverse
and there’s a lot to celebrate. But we to where it’s needed most. people, you can gain new insights and
skills; overall it is interesting, fun and
Every journey starts with one step. Our meaningful to engage closely with your
first donation was for £200. Since then the community.
Foundation has raised over £13 million.
44 45
Kensington and Chelsea Mind
Mind works to improve the lives of people
experiencing mental health problems. We
are here to make sure no one has to face
a mental health problem alone. Our vision
is of a society that promotes and protects
good mental health for all and that treats
people with experience of mental distress
fairly, positively and with respect. Social
inclusion is at the heart of everything we
do.
Nationally and locally, we are working to
influence and change public attitudes
about mental illness and to help people to
take control over their lives. We do this to
make it possible for people experiencing
mental health difficulties to recover Kim Williamson
and build better lives and sustainable
futures and to create mentally healthy
communities, now and for the future. Originally I worked in the City and after The project runs a flexible City & Guilds
many years of working long hours and horticulture qualification, where trainees
Established in 1974, Kensington and self-medicating with alcohol, I ended up work at their own pace. There is a high
Chelsea Mind works in local partnerships in hospital having a mental breakdown emphasis on support and well-being for
with health, statutory, and the third sector to and was off work for nearly a year. During trainees, volunteers and staff, which in a
co-design, develop and deliver innovative, this time I contacted Mind and they really working environment was very new to me.
quality-led mental health information and kept me afloat. When I was discharged As well as teaching me about horticulture,
support. from hospital, I decided to re-evaluate Mind’s training in peer support and Mental
my life and contacted Mind to see if my Health First Aid taught me a lot about
We are nominating Kim because of the background in finance could be of use to looking after myself.
skills and knowledge she has contributed them. I knew I couldn’t continue to function
to Mind but mostly for the inspiration and the way I had been living and that it was For me, the best part was seeing people
support she gives others on their recovery important to stay connected to life. progress, learn and recover: being on
journey, and for her role as a mental that journey together and knowing that
health ambassador and fledgling social When I was in hospital I had gotten to people understand your experience is the
entrepreneur. know some of the workers in Mind’s greatest reward.
gardening and landscaping business and
looked forward to their weekly visits. As it I would encourage everyone to make time
turned out, the ‘faerie folk’ must have been to volunteer. You will meet people from all
working their magic: I applied for and got walks of life, learn new skills, make new
a six-month placement as a volunteer friends and as in my case, it can help you
teaching assistant on Mind’s City & Guilds rebuild your life. It is truly empowering
training at Meanwhile Wildlife Garden, to give back something from your own
where I was able to put my rudimentary experience and to receive so much more
gardening knowledge to some use. in return.
46 47
Kensington and Chelsea Mind
Mind works to improve the lives of people
experiencing mental health problems. We
are here to make sure no one has to face
a mental health problem alone. Our vision
is of a society that promotes and protects
good mental health for all and that treats
people with experience of mental distress
fairly, positively and with respect. Social
inclusion is at the heart of everything we
do.
Nationally and locally, we are working to
influence and change public attitudes
about mental illness and to help people to
take control over their lives. We do this to
make it possible for people experiencing
mental health difficulties to recover Kim Williamson
and build better lives and sustainable
futures and to create mentally healthy
communities, now and for the future. Originally I worked in the City and after The project runs a flexible City & Guilds
many years of working long hours and horticulture qualification, where trainees
Established in 1974, Kensington and self-medicating with alcohol, I ended up work at their own pace. There is a high
Chelsea Mind works in local partnerships in hospital having a mental breakdown emphasis on support and well-being for
with health, statutory, and the third sector to and was off work for nearly a year. During trainees, volunteers and staff, which in a
co-design, develop and deliver innovative, this time I contacted Mind and they really working environment was very new to me.
quality-led mental health information and kept me afloat. When I was discharged As well as teaching me about horticulture,
support. from hospital, I decided to re-evaluate Mind’s training in peer support and Mental
my life and contacted Mind to see if my Health First Aid taught me a lot about
We are nominating Kim because of the background in finance could be of use to looking after myself.
skills and knowledge she has contributed them. I knew I couldn’t continue to function
to Mind but mostly for the inspiration and the way I had been living and that it was For me, the best part was seeing people
support she gives others on their recovery important to stay connected to life. progress, learn and recover: being on
journey, and for her role as a mental that journey together and knowing that
health ambassador and fledgling social When I was in hospital I had gotten to people understand your experience is the
entrepreneur. know some of the workers in Mind’s greatest reward.
gardening and landscaping business and
looked forward to their weekly visits. As it I would encourage everyone to make time
turned out, the ‘faerie folk’ must have been to volunteer. You will meet people from all
working their magic: I applied for and got walks of life, learn new skills, make new
a six-month placement as a volunteer friends and as in my case, it can help you
teaching assistant on Mind’s City & Guilds rebuild your life. It is truly empowering
training at Meanwhile Wildlife Garden, to give back something from your own
where I was able to put my rudimentary experience and to receive so much more
gardening knowledge to some use. in return.
46 47
Kensington and Chelsea Over 50s Forum
We have a record since our inception in
1996 of helping older residents gain the
confidence to influence decision-making
processes.
Our diverse membership represents the
entire borough and currently stands at
over 1,900 members. We work to alleviate
loneliness and isolation and to bring
awareness of the culture and heritage of
the Borough of Kensington and Chelsea,
London and the UK to our members. We
relaunched the life-saving Message in a
Bottle scheme in 2017, which is supplied
to 42 independent pharmacies and 40
surgeries under My Care My Way. The
life-saving Message in a Bottle scheme Monique Lanson
is a simple idea designed to encourage
people to keep their personal and medical
details on a standard form and in a I decided to volunteer because I wanted to those attending enjoy themselves and to
common location – the fridge – where the help the Kensington and Chelsea Over 50s recognise the faces of the residents who
emergency services can see them. Forum (formerly known as the Kensington come to the events. It is very satisfying
and Chelsea Forum for Older Residents). to be able to see people leaving events
The Self-Care project is funded by the I found that the more volunteer work I do, happy and well-informed.
RBKC and helps to reduce unnecessary the more I become satisfied with the work
GP and hospital visits which cost the NHS and happier in myself. The best thing about volunteering is
over £2bn a year. contributing my share in helping others.
The Forum’s responsibilities are to reduce It makes me a better person and more
We are the Royal Borough’s largest We hold over 150 events throughout the loneliness and improve the welfare of older understanding. I have found a direction
independent older people’s forum year to support our Self-Care project and people by bringing information on health, in my life and feel that I am needed and
dedicated to creating an environment in to bring awareness of the heritage and security, history and heritage to them. The that I have made a contribution to my
which older people are active partners culture of the borough and of the UK to Forum enables members to find outings community.
in the decisions that affect their lives. We our members. We are the recipients of the and interests which enable them to go out
seek higher standards of housing, health, Queen’s Award for Voluntary Service. and make friends. My role as Volunteer Volunteering is good for you because it
social care, transport, leisure facilities, Organiser involves helping at events and is satisfying to know that you are needed
safety and community services for the contacting and directing other volunteers, and that you are helping other people. It
older residents of the Royal Borough. and I have also helped distribute the helps you get experience that you can use
Message in a Bottle scheme throughout elsewhere.
the borough.
K&C Over 50s Forum always do their
best for the older residents, providing
useful information, entertainment, great
refreshments and a range of wonderful
activities. It is always a pleasure to see
48 49
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