360 Program Evaluation

360º Program Evaluation

Do staff development and player development go hand in hand?

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When one more staff meeting or one
more coaching course ISN`T the answer!

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Lead with your strengths: CHARTING

• Player first, coach second

• Take advantage of the inherent strengths of your team as observers

• Use basic match observation skills

• Program evaluation
• Player development

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Charting considerations 4

• Understanding your key stakeholders? 4

• Parent
• Athlete
• Center management

• Understanding where there is potential for business growth?

• Player development (increase in participation)

• Lessons, leagues, programming and tournaments

• Talent development (increase in business profile)
• Court sales
• Membership
• Pro shop and sundries

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Approaches to the project 5

• Management driven 5

• Development charting tools and deliver key results

• Coaching team driven

• Engage in process of developing charting tools and deciding on
outcomes from charting

• Interclub or intraclub competition

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Develop charting tools from a variety of
perspectives (i.e., stakeholders)

• Athlete
• Parent
• Other coaches
• Player development
• Business outcomes

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From the parent`s 7
perspective

From the child`s
perspective

From the perspective
of player development

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Key success indicators

Parent • Are they eager to get in the car to get to lessons?
• Are they having fun?
• Are they making friends?
• Are they improving or learning?

Child • I`m having fun.
• I`m making friends.
• The coach likes me.
• I`m getting better.

Development • Everyone`s happy (minimal complaints).
• Program retention and growth.
• Lots of participation in programming.
• League and tournament participation.

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Shared goals: charting made simple

The parent is looking for The child wants to have fun

enjoyment and engagement. and get better.

Possible things
to chart: smiles,

# of touches

The business wants to Player development: you
retain program numbers need to enjoy and participate
and sell more lessons.
to improve.

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Key learnings 10

• Sharing outcomes 10
• SMARTer goals

• Evaluation
• Reflection

• Staff drive on and off court changes

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