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Chapter
1
Management and Its Evolution
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Objectives
After reading this chapter, you should be able to:
Understand the roles played by individuals, teams,
and managers in carrying out company activities.
Practice the four major functions of management
Recognize the interpersonal, informational, and
decisional roles played by top level managers.
Apply the general skills needed to carry out
managerial responsibilities.
Integrate the major elements from the various
perspectives of management theory.
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The performance of organizations depends to
a large extent on how their resources are
allocated and their ability to adapt to changing
conditions.
Successful organizations know how to
manage people and resources efficiently to
accomplish organizational goals and to keep
those goals in tune with changes in the
external environment.
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Management in the New Millennium
McGraw-Hill A firm can be efficient by making the
best use of people, money, physical
plant, and technology.
It is ineffective if its goals do not provide
a sustained competitive advantage.
A firm with excellent goals would fail if
it hired the wrong people, lost key
contributors, relied on outdated
technology, and made poor investment
decisions.
© 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Levels of management
Strategic Managers
Tactical Managers
Operational Managers
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Strategic Managers
The firm’s senior executives with
overall responsibility for the firm.
Developing the company’s goals
Focus on long-term issues
Emphasize the growth and overall
effectiveness of the organization
Concerned primarily with the
interaction between the
organization and its external
environment.
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Tactical Managers
Responsible for translating the
general goals and plans
developed by strategic
managers into specific
objectives and activities.
Shorter time horizon
Coordination of resources
These are middle managers
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Operational Managers
Lower-level managers who supervise the
operations of the organization.
Directly involved with non-management
employees
Implementing the specific plans
developed with tactical managers.
This is a critical role to the organization.
Operational managers are the link
between management and non-
management staff
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Management Functions
Planning Organizing
Leading Controlling
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Planning
The management function that
assesses the management
environment to set future objectives
and map out activities necessary to
achieve those objectives.
To be effective, the objectives of
individuals, teams, and
management should be coordinated
to support the firm’s mission.
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Organizing
The management function that
determines how the firm’s human,
financial, physical, informational,
and technical resources are
arranged and coordinated to
perform tasks to achieve desired
goals.
The deployment of resources to
achieve strategic goals.
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Leading
The management function that
energizes people to contribute their
best individually and in cooperation
with other people.
This involves:
Clearly communicating organizational goals
Inspiring and motivating employees
Providing an example for others to follow
Guiding others
Creating conditions that encourage management
of diversity
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McGraw-Hill Controlling
The management function that
measures performance, compares it
to objectives, implements necessary
changes, and monitors progress.
Many of these issues involve
feedback or identifying potential
problems and taking corrective
action.
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Management as a set of roles
Day-to-day management activities are routine,
orderly, and rational.
These include:
Interpersonal roles - communication with superiors,
peers, subordinates, and people from outside the
organization.
Information Roles - obtaining, interpreting, and giving
out information.
Decisional Roles - choosing among competing
alternatives.
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Management as a set of skills
The four basic management functions require a set
of skills to be carried out properly.
Because most managerial tasks are unique,
ambiguous, and situation-specific, there is seldom
one best way to approach them.
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Management as a set of skills
Four major categories of skills will help you become a good
manager:
Strategic Skills - the ability to see “the big picture”, focus on
key objectives without getting mired in details, and having a sense
what is happening inside and outside the company.
Task-Related Skills - the ability to define the best approach to
accomplish personal and organizational objectives. They include
consideration of all resources, including time, organizational
structure, financial resources, and people. They also involve the
ability to prioritize, remain flexible to make necessary changes,
and ensure that value is being created
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Management as a set of skills
People-Related Skills - getting work done through others and
with others. Include the ability to delegate tasks, share
information, resolve conflicts, be a team player, and work with
people from very different backgrounds
Self-Awareness Skills - Being aware of your personal
characteristics can help you adapt to others and can help you
understand why you react to them the way you do. These skills
can help you to avoid rushed judgments, appreciate the nuances of
particular situations, size up opportunities, capitalize on your
personal strengths, and avoid situations in which you are likely to
fail.
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Skills for Managerial Success
Strategic Skills Task Skills
Environmental assessment Setting and prioritizing
scanning objectives
Strategy formulation Developing plan of action and
Mapping strategic intent and implementation
defining mission Responding in a flexible
Strategy implementation manner
Human resource congruency
Creating value
Working through the
organizational structure
Allocating human resources
Managing time efficiently
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Skills for Managerial Success (continued)
People Skills Self-Awareness Skills
Delegating Personal adaptability
Influencing Understanding personal biases
Motivating Internal locus of control
Handling conflict
Win-win negotiating
Networking
Communicating
Verbal
Nonverbal
Listening
Cross-cultural management
Heterogeneous teamwork
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The Evolution of Management Thought
Early Management Classical Perspective
Thought
Contemporary Behavioral
Management Perspective
Perspectives
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Early Management Thought
Early ideas about management strategy
Sun Tzu, The Art of War
Early ideas about leadership
Nicolò Machiavelli, The Prince
Early ideas about the design and organization of work
Adam Smith, The Wealth of Nations
division of labor
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The Operational Perspective
Scientific Management
Frederick W. Taylor
Quantitative Management
Ford W. Harris
Quality Management
Walter A. Shewhart
Bureaucratic Management
Max Weber
Administrative Management
Henri Fayol
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Taylor’s Four Principles of Scientific
Management
Scientifically study each part of a task and develop the best
method of performing the task.
Carefully select workers and train them to perform the task
by using the scientifically developed method.
Cooperate fully with workers to ensure that they use the
proper method.
Divide work and responsibility so that management is
responsible for planning work methods using scientific
principles and workers are responsible for executing the
work accordingly.
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Key Characteristics of Weber’s Ideal
Bureaucracy
Specialization of labor
Formal rules and procedures
Impersonality
Well-defined hierarchy
Career advancement based on merit
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Fayol’s 14 Principles of Management
Division of work Centralization
Authority Scalar chain
Discipline Order
Unity of command Equity
Unity of direction Stability and tenure
Subordination of Initiative
Esprit de corps
individual interest to the
general interest
Remuneration
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Behavioral Perspective
The behavioral perspective acknowledges that
psychological and social processes of human behavior
can result in improvements in productivity and work
satisfaction.
The Hawthorne effect - when a manager shows concern for
employees, their motivation and productivity levels are likely
to improve.
Human Relations Approach - the relationship between
employees and a supervisor is a vital aspect of management.
Employee motivation
Leadership style
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Hawthorne Effect
The discovery that paying special
attention to employees motivates them to
put greater effort into their jobs.
(from the Hawthorne management studies, performed from 1924 –
1932 at Western Electric Company’s plant near Chicago)
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Maslow’s Hierarchy of
Needs
Self-Actualization
Need for Self Esteem
Need for Social Relations
Need for Security
Physical Needs
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McGregor’s Theory X and Theory Y
Leaders and managers who hold Theory X
assumptions believe that employees are inherently lazy
and lack ambition.
A negative perspective on human behavior.
Leaders and managers who hold Theory Y
assumptions believe that most employees do not
dislike work and want to make useful contributions to
the organization.
A positive perspective on human behavior.
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Contemporary Management Perspectives
Systems Theory
Contingency Theory
The Learning Organization Perspective
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Systems Theory
Views the organization as a system of interrelated
parts that function in a holistic way to achieve a
common purpose.
Systems theory concepts that affect management
thinking:
Open and closed systems
Subsystems
Synergy
Equifinality
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Contingency Theory
States that there is no ―one best way‖ to manage an
organization.
Because what works for one organization may not work for
another
Situational characteristics (contingencies) differ
Managers need to understand the key contingencies that
determine the most effective management practices in a given
situation
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The Learning Organization
The management approach based on an
organization anticipating change faster than its
counterparts to have an advantage in the market
over its competitors.
There are two ways organizations can learn:
Experimental learning
External learning
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McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Chapter
2
Managing in a
Global Environment
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Objectives
After reading this chapter, you should be able to:
Understand the landscape of the global market.
Develop an awareness for the role of culture in international
management.
Recognize the major options firms face when they choose a
global strategy and the conditions that make a strategic
choice most appropriate.
Determine the best mode of entry into foreign markets given
each firm’s unique characteristics.
Develop effective human resource practices for managing
international subsidiaries.
Become aware of ethical issues in international operations.
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The Changing Pattern of International Business
Changing world output and world trade
picture
The U.S. no longer dominates the world economy
Large U.S. multinationals no longer dominate
international business
The centrally planned communist economies that
made up roughly half the world suddenly become
accessible to Western businesses
The global economy has become more knowledge-
intensive
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The Changing Pattern of International Business
(continued)
Lowered trade barriers
General Agreement on Tariffs and Trade
(GATT)
World Trade Organization (WTO)
Integrated Economic Markets
The European Union (EU)
The North American Free Trade Act
(NAFTA)
The Association of Southeast Asian Nations
(ASEAN)
The Asia Pacific Economic Cooperation
(APEC) © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
McGraw-Hill
The Changing Pattern of International Business
(continued)
Global consumer preferences
Tastes and preferences are converging
Presence of mass media, exposure to
goods from various countries, and
standardized products
Globalized production
Cost efficiency
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Example of Globalized Production
Of the $20,000 sticker price of a General Motors
Automobile LeMans:
$6,000 goes to South Korea, where the car was assembled
$3,000 goes to Japan for sophisticated high-tech parts
(engines, transaxles, electronics)
$800 goes to Taiwan, Singapore, and Japan for small
parts
$500 goes to Great Britain for advertising and marketing
services
$1,000 goes to Ireland for data processing
$7,600 goes to GM and its external professional firms in
the United States
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The Changing Pattern of International Business
(continued)
Technological innovations
Advances in communications, information
processing, and transportation technology
Fiber optics, wireless technology, the Internet
and World Wide Web, and satellite technology
Management across cultures
Adaptation to business strategies, structures,
operational policies, and human resource
programs
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Major Factors Affecting International Business
General business environment
Legal system
Common law
Civil law
Muslim law
Economic environment
Cultural environment
Culture shock
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Dimensions of Culture
Power Distance
Individualism
Uncertainty Avoidance
Long-term/ Short-term Masculinity / Femininity
Orientation
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McGraw-Hill
Entry Strategy and Strategic Alliances
Four key decisions of a firm contemplating foreign
expansion:
Which countries to enter
When to enter
Scale of involvement
How to enter
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Choosing Foreign Countries
The appeal of a particular country is likely to be greater
when:
The size of the domestic market is large
The present wealth of consumers in that market is high and
projected to grow in the future
The needed resources are readily available
The firm’s product offerings are suitable to a particular
market
A positive business environment exists
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When to Enter Foreign Countries
and Scale of Involvement
When to Enter
First-mover advantages
Pioneering costs
Scale of Involvement
Lowest if the firm simply decides to export its products to the
foreign location
Highest if the firm decides to have a wholly owned
subsidiary in the foreign country
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Modes of Entry
Exporting Turnkey Project
Licensing
Franchising
Wholly Owned Joint Venture
Subsidiary
Strategic Alliance
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Advantages and Disadvantages of
Various Modes of Entry Choices
Mode of Entry Advantages Disadvantages
Exporting Economies of scale No low cost sales
Lower foreign expenses High transportation costs
Potential tariffs
Turnkey Project Access to closed markets Competition from local client
Loss of competitive advantage
Licensing Quick expansion Loss of competitive advantage
Lower expenses and risks
Lower political risk Limited ability to use profits in one country to
increase competition in another country
Franchising Quick expansion Loss of competitive advantage
Lower development costs and risks
Lower political risk Potential quality control problems
Limited ability to use profits in one country to
increase competition in another country
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Advantages and Disadvantages of Various
Modes of Entry Choices (continued)
Mode of Entry Advantages Disadvantages
Joint Venture Knowledge of local markets Potential for conflict of interest
Lower development costs and risk Loss of competitive advantage
Access to closed markets
Strategic Alliance Access to closed markets Loss of competitive advantage
Pooled resources increase partner’s Potential overestimation of partner’s
capabilities capabilities
Complementary skills & assets
Wholly Owned Maximum control over proprietary Large capital outlay
Subsidiary knowledge/ technology Lack of local knowledge
Increased risk
Greater strategic flexibility
Efficiencies of global production system
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