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EMOTIONAL INTELLIGENCE Social Skills

7.9 TEAMWORK AND COLLABORATION

This skill requires that you develop a view of teams as something that need nurturing. Like
an individual, a team needs to be attended to if it is going to function at its best. The
person with this EI skill also understands that collaboration is a powerful took for decision
making, relationship building, and creating a pleasant and productive work environment.

• People with this skill:
• Remember to focus on relationships as well as tasks
• Share information and resources to foster collaboration
• Promote a climate of friendship and cooperation
• Find ways for all members of the team to bring their strengths to the table
• Build a team identity and foster team pride
• Have the expectation that team members support and help each other
• Seek opportunities to build the team’s abilities

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EMOTIONAL INTELLIGENCE Resources

8 RESOURCES

Cherniss, Cary. The Business Case for Emotional Intelligence. Consortium for Research on
Emotional Intelligence in Organizations. http://www.eiconsortium.org/reports/business_
case_for_ei.html.

Crompton, Mike. April, 2010. Improving Self-Awareness Increases Your
Emotional Intelligence.
http://www.peoriamagazines.com/ibi/2010/apr/improving-self-awareness-increases-your-
emotional-intelligence

CRM Today. Managing the Support Center with Emotional Intelligence. http://www.crm2day.
com/content/t6_librarynews_1.php?id=EEEFulFkkAKTKPfzkt

Culver, Dick. A Review of Emotional Intelligence by Daniel Goleman: Implications for Technical
Education. http://fie-conference.org/fie98/papers/1105.pdf

Hein, S. EQI.org. Emotional Intelligence articles, various. http://eqi.org/eitoc.htm

National Park Service, US Department of the Interior. Goleman’s EI Competencies.
http://www.nps.gov/training/tel/Guides/Golemans_EI_Competencies.pdf

Webhome.idirect.com. Emotional Intelligence & Emotional Competence.
http://webhome.idirect.com/~kehamilt/ipsyeq.html

Wikipedia.org. Emotional Intelligence.
http://en.wikipedia.org/wiki/Emotional_intelligence

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