December 2017 ZeeBiz

DECEMBER 2017 • ISSUE #22

2018 Convention
Save The Date!
When: April 12-15, 2018
Where: Caesars Palace, Las Vegas

The 2018 Miracle Method Convention plans are

underway! This year’s annual convention will take

place at Caesars Palace, located conveniently right

on the Las Vegas Strip - where you’ll experience

unsurpassed service, style and entertainment.

Network, In addition to two days of informative presentations, you’ll have the opportunity to connect with
Learn and corporate team leaders, brush-up on training, learn about new products from key vendors and build
Celebrate! relationships with fellow franchisees. We’ll also be celebrating your achievements with an awards
ceremony and promise to have plenty of fun along the way. We’ll see you in Vegas!

More details are coming soon, but don’t wait until the last minute to start looking for flights. Score the best deals by booking early!

Together, we are working YTD top production leaders through the 3rd Quarter:
1st place – Eddie Naro in Corpus Christi
Rtoweacrdosradno-tBherreaking
Year! 2nd Place – Ted Fisher in Central NH and Northern MA

Miracle Method is on pace for yet another record-breaking 3rd Place – Tyler Murphy in Seattle
year, with year-to-date sales up 3%. Fueling the increased
growth and expansion, we’ve added several new franchise YTD top production increases through the 3rd Quarter:
locations to our network in 2017, including: Tempe (AZ), Kevin Whiting purchased Pueblo, CO a little over a year
Memphis North (TN), McAllen (TX), Chandler/Gilbert (AZ) ago and has increased sales 83%
and Birmingham (AL). At the same time, existing locations
are reporting strong revenue growth, and 62% of franchisees Ryan Gladhill and Tyler Murphy purchased San Diego a
have seen an increase in work done over the same time little less than a year ago and have increased sales 80%
last year!
Andy Dominick and John Goin have added Austin South
and increased sales 54% over last year

Brent & Laurie Redfearn in Fairfax have seen a 57% increase

Ray Baker in SE North Carolina has seen a 50% increase

As the demand for refinishing continues to surge, the
opportunity to grow your business is better than ever.
If you’re interested in expansion opportunities, reach out to
Gwyn O’Kane at the Corporate Office: (719) 434-5879 or
[email protected]

©2017 Miracle Method US Corp

Chuck’s Commercial Team
Corner
John Tubiolo Terri McPherson Dottie Cartrite
Chuck Pistor SVP of VP of Commercial Sales
President
Commercial Sales Commercial Sales Support Rep
Thank You For Making
2017 A Great Year Doing great commercial work always leads to more work!

From all of us at the Corporate Office, When Ryan Murphy opened his doors for business in Tacoma, he made it his goal to
thank you for your dedication and hard
work, making 2017 a great year for secure commercial work at Fort Lewis Military Base.
Miracle Method!
After completing refinishing for a general contractor, this Ryan Murphy’s Sales Tip:
The Corporate office is constantly investing
in and developing new tools & systems to customer was so impressed with surface refinishing that “Building relationships
help grow your business. Here is a snapshot he referred MM of Tacoma to the Management at Fort takes time. Stay in contact,
of some of the initiatives launched in 2017: Lewis Military Base. Tacoma’s team was given the
opportunity to complete a few smaller refinishing jobs even when there are
Franchise Support
This year, we implemented the i360 for the Fort Lewis management to review. They were very obstacles in the way.
customer relationship management (CRM)
system to help you to manage your pleased with the results and have approved MM of Tacoma Never stop following-up,
business with key reporting and customer to refinish several bathtubs & countertops in occupied keep the sales process
data at your fingertips. We have also units at Fort Lewis every few weeks. The Tacoma Miracle moving forward.”
ramped-up our continuing education and Method now averages $15,000 - $20,000 of commercial
training services with the Field Support
Team (FST). work per month for Fort Lewis Military Base alone!

Marketing Using an effective follow-up strategy is critical in winning opportunities and also fosters
Through the MM Marketing Services relationships that lead to further commercial opportunities.
program, we are able to help you identify
the best marketing solutions for your Notify the Commercial Services Team of any upcoming commercial projects in your
business – and offer incredible discounted territory, to let us know where we can help.
rates for many new advertising tools. These
tools include a reviews platform via Broadly, Make your 2018 New Year’s Resolution to develop your commercial business.
Email Marketing via Emma, a Managed Use these tips to succeed!
Facebook Program, and Enhanced SEO for
local sites. Be Knowledgeable Build Relationships Be Persistent

Commercial Stay up-to-date on the Build strong relationships Stay in touch with your
With a new Commercial Sales Team on latest technical procedures, by responding promptly, customers by dropping off
board, we will continue to develop new show samples and discuss our quarterly newsletter,
strategies and improve efficiencies to adding value and
generate more commercial work at both the MM difference! providing solutions. the Refinishing Report.
local and national levels.
Build on Success Ask Questions
Growth
Bringing Gwyn O’Kane, (VP Franchise Sales Achieve success not only The Corporate Staff is
& Development) on board, we’re excited to from closing the sale, accessible to you on a daily
continue to grow into new territories and basis, so don’t hesitate to
ultimately take the Miracle Method brand but by generating ongoing, reach out to us for assistance.
to the next level! repeat business.

The success of these new efforts, tools and ImproveIt 360 Mary Beth Surface
initiatives are the result your hard work and IT Specialist
dedication, and your willingness to work
with the Corporate Office. The Deadline to Switch is Here!

Thank you all for your continued efforts in As 2017 comes to a close, the time to make the switch to i360 is here!
making Miracle Method the industry leader
it is today. We are lucky to have such an In order to make the switch to i360 by the December 31st deadline,
amazing network, who are dedicated to not please allow at least two weeks to familiarize yourself with the new CRM.
only the success of their local offices, but to
the growth and success of the Miracle Training materials for i360 are available on MyBiz, including documents and videos to
Method brand. help get you and your team up and running quickly.

Merry Christmas to you and your families! Get started here: http://www.miraclemethod.com/mybiz/archives/17867

i360 provides you with a vast amount of information and powerful insight into your
business which can help you grow, streamline, and improve your current processes.
As the Miracle Method network continues to grow, so too will i360. Improvements and
suggestions for the i360 system are always welcome!

If you want to set up a weekly call to go over any i360 related questions, please reach out
to me directly at [email protected]

Q1 2018 Refinishing Report View the Q1 2018 Refinishing Report here:

Commercial Newsletter Available now! http://anyflip.com/wfxn/roez/

Three Ordering Options through Miracle Method Print Shop:

Mail Upcoming Edition – (Direct mail service to your list)

Send an Excel spreadsheet* to Miracle Method Print Shop with the
following information:

• Your MM location (ex. Co. Springs)
• Contact First Name, Contact Last Name
• Street Address, City, State, and Zip
*All lists are due by the 5th of each month in the first month of each quarter

Order Upcoming Edition – (Copies shipped to you)

Order copies for your direct sales efforts. Orders for the current issue
must be placed by the 5th of the month for that quarter.
(Minimum quantity: 25)

Order Past Editions – (Copies shipped to you)

A great option if you’re looking to highlight a specific case study in a past
issue that relates to a prospect or existing commercial account.

Introducing our New Corporately Endorsed
Media Buying Partner: Blakely & Company

All of us at Blakely + Company are thrilled to be joining the Miracle Method family, and we look Blakely & Company is our
forward to working with all of you! We started Blakely + Company over 16 years ago, and believe new Media Buying Partner.
in customizing our media strategies to fit the needs of our clients.
As a part of the transition, it is
We have extensive experience working with franchises, and understand that every location and customary in the industry
every market is unique. Our marketing strategy will be tailored to fit each of your individual needs. when terminating services with
a Media Buying Partner, that
What Sets Us Apart? your prior Rep comply with the
following requests. To ensure
We’re experienced. Our leadership has been immersed in strategic marketing and advertising the smoothest transition
for over 30 years. possible, we recommend you
request the following from
We’re full-service. From strategy through execution, we have every service under one roof, Sterling along with any notice
ensuring consistency in messaging and greater quality control. of cancellation.

We think strategically. We start every project with our clients’ unique strategy in mind. • All media files with any
Your marketing message has to clearly identify what makes you different and how your product historical data such as past
or service benefits your target audience. buy summaries, research
information, market data
We’re expert communicators. We have spent our careers listening carefully and acting or meeting notes
thoughtfully, helping countless clients get on the same page and stay there.
• All remaining media invoices
Please feel free to reach out to me or our Media Director, Kimberly Way, at any time.
We’ll be in touch soon to discuss your TV advertising plans for 2018! • Contact list with name,
phone number and email
Kyle Blakely Kimberly Way address of each media
representative by station
Founder/CEO Media Director
[email protected] [email protected]
Cell: 719-630-3356 Cell: 719-510-1679

MM of Chicago NW Metro on the set of “Home With U”
Chicago’s own home improvement show on WCIU

David Haas, craftsman Rob North and Fred Haas Fred and David Haas, Miracle Method of Chicago NW David Haas, Monica Peterson and
craftsman Rob North

i360 Training Session In Progress!

Amy Haven (Operations/Field Support Rep) & Mary Beth Surface
(IT) team up with i360 for a training session at MM of Columbus.

MM of Columbus, OH Actively Pursues Commercial Business
Sarah Sayles from MM of Columbus is pictured at the October
Ohio Public Facilities Management Association trade show.
Local shows are a great place to meet commercial prospects and
show them firsthand the benefits of Miracle Method’s superior
surface refinishing.

Share Pics of
Your Team!

Miracle Method of Tempe, AZ Miracle Method of Atlanta South, GA

Personalize your local Facebook page by sharing photos of your team. After potential customers see your friendly faces, there will be no
question who to hire for their refinishing project!

N&oNteews s Employee Spotlight

Atlanta North West Introduces Jennifer Yauch, VP Marketing &
their New Location and Showroom Operations at MM of Western Detroit
2.5 Years of Service
Exciting things are happening at MM of Atlanta North West! After relocating several
months ago, they’ve opened a larger and more stunning showroom. Jennifer’s favorite part
Way to go Mike and Kay! of the job is working
alongside her father
and helping to grow
the family business.
She also enjoys
helping customers
transform their kitchen
and bathroom surfaces,
and hearing them say, “Wow!” afterwards.

“Jennifer’s consultative sales approach
and technical product knowledge makes
her closing ratio on residential projects
great!” – Greg Yauch

Fun Fact: Jennifer is a former national
in-line speed-skating champion!

We’re proud to highlight Zees that have relocated, expanded or remodeled their Jose Medina, MM of Santa Clara
showrooms – so send us your photos! 2 years of service

Franchise Sales Gwyn O’Kane “Jose excels at
VP of Franchise Development commercial work.
Since he has joined
Welcome Miracle Method of Birmingham, AL our team, we have
been able to secure
Miracle Method is delighted to welcome Steven Weber to more commercial
the MM franchise family! accounts due to his
Steven is no stranger to the franchising world having worked excellent work ethic
in the past with JD Byrider, the nation’s leading used car and and outstanding communication skills.
finance franchise. Starting their journey to business ownership, Armando (November's Top Gun Tech) and
Steven and his wife Sara relocated earlier this year from his brother Jose made a great team and
Indiana to Alabama. We wish Steven and Sara all the best as were a contributing factor to the success
they embark on this exciting new chapter! Steven and his team open for business of the very large refinishing project at
December 18th just in time to hit the road running at the start of the New Year! San Jose State University. Thanks to Ryan
Murphy for letting us “borrow” Armando
to help get the job done at San Jose State
this summer.” – Janie Burch

Jose’s Technical Tip:
Time management is vital. Always
prepare a game plan for yourself before
you start working on the project so it
allows you time to finish each job
efficiently!

Submit your ZeeBiz employee
nominations or exciting news

to Breanna Sneeringer at
[email protected]

Way to go Shelly!

Properly Cutting a Cast Iron Tub for an Easy Step Install

by Mike Kelly, Corporate Trainer

1 When cutting a steel or cast iron tub, 3 Never use water to rinse dust from
use a cutting wheel only to score the cutting cast iron. It will immediately
porcelain. Then, use a Sawzaw with a make rust stains on the tub.
demolition blade to cut the steel or
cast – this reduces the amount of 4 Always have a chemical fire
sparks, which can cause a fire. extinguisher in the room for safety.

2 Always finish cutting out the section 5 Because of the dust from cutting
of the tub once you start. This will allow cast iron, be sure to set up good
you to check the void underneath the ventilation, use a fresh air respirator,
tub for any hot spots. and mask off the entire bathroom.

Accounting Acumen Rachelle Dworshak Shelly Naro is all smiles after finishing
Accountant the New York City Marathon on
November 5, 2017.
Accounting Basics: Accurate records are critical to
running a successful business. Eddie & Shelly Naro, owners of MM of
Corpus Christi, posing for the paparazzi
Around the 1st of each month, we send you a statement if you have any amount due. in the “Big Apple” during the NYC
You could receive up to three statements: Marathon weekend.

1. Miracle Method US Corp 2. National Ad Fund 3. MM Marketing Services

A statement is simply a record of all outstanding invoices, whether they are due now or
not. It is good practice to review your statements to ensure you have a record of all open
invoices, their correct amounts, and due dates.

Here are a few simple tips for accounting success:

• When sending in your payment, reference which invoice(s) you are paying either on
the check memo line or elsewhere.
– Don’t assume we know where to apply your money. We could do it differently
than what you intended, which can mess up your accounts payable.

• If paying off of a statement, check your records to be sure you haven’t already sent
in a payment for one or more of the invoices listed.
– It could be that we haven’t yet applied a previous payment for an invoice when
the statement was generated, which could result in an overpayment.

If you have any questions at all, please reach out to me! Whether to request a current
statement, confirm receipt of payment, or confirm how your last payment was applied.
I am here to help! Connect with me via email at: [email protected]

December Miracle Method Anniversaries

12 YEARS 8 YEARS 7 YEARS 4 YEARS

Mid-Cities, TX Richmond, VA Kansas City SE Denver, CO
Martin Rugroden David & Elizabeth Dowdy Mike & Wendi Nield Danny Rosenthal