Ferry Mannual

TABLE OF CONTENTS
I. 2GO General Information 1 1. Ports of Call 2 2. Vessel Information 3 3. Vessel Accommodation 4 4. Ticket Issuance for State/Suite Room 6 5. Vessel Amenities 6 6. Bunk Arrangement 7 7. Booking Class 7 8. Boarding Procedures 8
II. Ferry Booking
1. Reserving and Confirming Trips 10 2. Fare Selection 13 3. Booking and Checkout 15 4. The Ticket 18 5. Baggage Allowance 19 6. Refund and Revalidation 20 7. Fees and Charges 21 8. Adding Mark-up 22 9. Revalidation Charges 22 10. Refund Charges 23 11. Excess Baggage Rates 23


GENERAL INFORMATION
2GO, formally 2GO Travel, is a passenger ferry company based in Manila and is part of 2GO Group. It is the largest ferry company in the Philippines with its main hub located in Pier 4 at the Manila North Harbor.
Until 2012, 2GO was known as Negros Navigation. It changed its name following a significant realignment of ferry transportation in the Philippines in which long-standing companies SuperFerry, Cebu Ferries and SuperCat merged into SuperFerry, under the Aboitiz Transport System. SuperFerry was purchased by Negros Navigation in December 2010.
2GO has one of the most modern shipping fleets in the Philippines and operates the largest fleet of inter-island vessels in the country, having a total fleet of 27 operating vessels of which 23 are company-owned. It has a total passenger capacity of 7,450,162 passengers and an aggregate cargo capacity of 338,305 twenty-foot equivalent units.


PORTS OF CALL
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VESSEL INFORMATION
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VESSEL ACCOMMODATION
SUPER VALUE
Code: SUPER
Color Code: Yellow (Y) or Red (R)
Inclusions:
A. Common area
B. Double-deck bunk style C. Non-airconditioned
section (open air)
D. Common toilet and bath E. Linen (bed sheet, pillow,
pillowcase) is included F. Across all vessels except
SLG
G. Dining area: Island Fiesta
(common area)
H. Sold on a per bunk basis
MEGA VALUE
Code: MEGA
Color Code: Orange (O) or Green (G)
Inclusions:
A. Common area
B. Double-deck bunk style C. Common toilet and bath D. Linen (bed sheet, pillow,
pillowcase) is included E. Across all vessels except
SAH, SIL and SAP
F. Dining area: Island Fiesta
(common area)
G. Sold on a per bunk basis H. Sold on a per bunk basis
TOURIST
Code: TOUR
Color Code: Blue (B) Inclusions:
A. Double-deck bunk style
with semi-private partition/
quad-rooms
B. Air-conditioned section C. Common toilet and bath D. Linen (bed sheet, pillow,
pillowcase) is included
E. Dining area: Island Fiesta
(common area)
F. Sold on a per bunk basis
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BUSINESS CLASS
Code: BC4/BC6/BC8
Color Code: White (W) Inclusions:
A. Room- type good for four
(4), for six (6) or for eight (8)
passengers
B. Double-deck bunk style
C. Air-conditioned
D. With lavatory
E. Common toilet and bath F. With TV and complete bed
linen
G. Only in STC and SFX vessel H. Dining area: Horizon Café
(First Class)
I. Sold on a per bunk basis
CABIN
Code: CAB4W/CAB6W
Color Code: Silver (S) Inclusions:
A. Room-type good for four (4)
or for six (6)
B. Double-deck bunk style
C. Air-conditioned
D. With toilet and bath
E. With TV and complete bed
linen
F. Across all vessels except STC G. Dining area: Horizon Café
(First Class)
H. Sold on a per bunk basis
STATE/SUITE ROOM
Code: STATE/STR3/SUITE Color Code: Gold (G) Inclusions:
A. An air-conditioned room
good for two (2) or three (3) passengers
B. With toilet and bath and complimentary toiletries
C. With TV and complete bed linen
D. With receiving area
E. Across all vessels
F. Dining area: Horizon Café
(First Class)
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TICKET ISSUANCE FOR STATE/SUITE ROOM
VESSEL AMENITIES
1. Number of occupants should not exceed the prescribed maximum limit of 4 passengers.
2. May be sold to single occupant, accompanying ticket can be issued on the day of the departure at 2GO Travel Corporate Ticketing Office.
3. Tickets in excess of the room capacity will be issued individual tickets on Tourist accommodation.
1. Sundeck 2. Front Desk 3. Horizon Café
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4. Island Fiesta 5. Sea Breeze (Bar) 6. Quik Mart/Gift Shop
7. Salon
8. Karaoke Bar 9. Charging Station
10. Event Hall 11. Prayer Room
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BUNK ARRANGEMENT
BOOKING CLASS
Note:
• Prices may vary among 2GO vessels depending on the destination.
• Accommodations and amenities may vary among 2GO vessels depending
on the destination.
For accommodation classes in double-deck bunk style, each bed is coded also with alphabet to determine the upper and lower bunk.
Upper Bunk
Lower Bunk
Note:
Crazy Sale are non-refundable but rebookable subject to availability. Limited slots, first come first serve basis.
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BOARDING
Boarding Time
PEAK SEASON: Six (6) hours before departure LEAN SEASON: Four (4) hours before departure
Note: Red dates are peak season. The rest of the calendar are lean season
Procedures
1. Boarding will begin with an announcement over the public address system. 2. Passenger must bring a PRINTED copy of ticket and a valid ID.
Adult: ANY-GOVERNMENT ISSUED ID
Infant/Children (0 – 6 years old): BIRTH CERTIFICATE
Minor (7 – 17 years old): VALID SCHOOL ID/NBI CLEARANCE
3. All minors should not be allowed to board the vessel unless accompanied by an adult.
4. Upon scanning, Boarding Team will get the boarding copy of the ticket and return the original copy and vessel copy of the passenger.
5. Once ticket is scanned, passenger is tagged “boarded” in the system. 6. The passenger then is directed to the vessel.
Pregnant Passenger
1. Pregnant passenger should secure a medical certificate with remarks as “FIT TO TRAVEL” via sea travel and must present upon boarding the vessel.
2. Pregnant women up to six (6) months are allowed to travel. However, it is still the discretion of the vessel doctor whether the passenger will be allowed to board or not depending on her condition.
3. The pregnant passenger must sign a waiver issued by the vessel doctor if she will be allowed to board.
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Sick Passenger
1. Passenger should secure a medical certificate with remarks “FIT TO TRAVEL” via sea travel and must present upon boarding the vessel.
2. Vessel doctor will check the passenger on the day of the departure upon boarding.
3. Vessel doctor will decide whether the passenger will be allowed to board or not.
4. If passenger will be allowed to board, the passenger must sign a waiver issued by the vessel doctor.
Minors Travelling Alone
1. Parents or legal guardians of passengers below 18 years old (minor) are advised to personally send-off their children, endorsed to the boarding officer and must sign a waiver
and endorsement form.
2. In the endorsement form, parents or legal guardians must indicate the name of the relative
or guardian that will fetch the minor at the destination port.
3. Upon arrival at the port of destination, declared relative or guardian must fetch the minor
passenger from the boarding officer otherwise they will be turned over to the nearest DSWD office.
De-Boarding
• Temporary act of getting down from the vessel with an intention of continuing the voyage. • Passenger must surrender the original copy of the Itinerary Ticket to the vessel security at
the gangplank and obtain a de-boarding pass.
• When passenger decides to board again, the passenger must present the de-boarding pass
in exchange for the original copy of his/her ticket.
• In case of lost de-boarding pass, passenger will be charged P500.00.
Discontinuance of Trip
• The act of getting off the vessel but short of the intended destination.
• Passenger who has already boarded and decides not to continue his trip must notify any of
the following officers in order to stamp their ticket “DISCONTINUED” o Hotel Manager
o 2GO Travel Supervisor o Front Desk Personnel o Boarding Supervisor
• Tickets of passengers with discontinued trip may be refunded.
• Refund of discontinued trips may be done only at the port where the passenger disembarked
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FERRY BOOKING
Features (Phase 1)
• One-Way Trips • Adult Booking • Child Booking
Reserving and Confirming Trips
1. Search Trip
• Click the Ferry Tab
• A prompt message on Data Privacy will appear.
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• If you click “YES”, another message will appear. And if you click “CONTINUE”, you will be directed to FLIGHT SEARCH page.
Countries in the EU and EEA:
1. Austria
2. Belgium
3. Bulgaria
4. Croatia
5. Republic of Cyprus 6. Czech Republic
7. Denmark
8. Estonia
9. Finland
10. France
11. Germany 12. Greece 13. Hungary 14. Iceland 15. Ireland 16. Italy
17. Latvia
18. Liechtenstein 19. Lithuania
20. Luxembourg
21. Malta
22. Netherlands 23. Norway
24. Poland
25. Portugal
26. Romania
27. Slovakia
28. Slovenia
29. Spain
30. Sweden
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• Click “NO” to proceed to the Search page.
• The Search Page. Only ONE-WAY TRIP can be booked at the portal at the moment. For ROUND TRIP, you may book the return trip separately.
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A. Enter the ORIGIN and DESTINATION of the passenger
B. Enter the DEPARTURE DATE
C. Select the NUMBER OF PASSENGERS. You may book a maximum of 10 passengers per
transaction. Segregate male passengers from female passengers
A B C
2. Fare Selection
Fares are arranged according to cheapest by default. Choose the desired fare from the list.
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A. Click the TRIP DETAILS to see fare breakdown.
B. If already certain with the preferred fare, click the BOOK button to proceed to the
TRAVELER’S PAGE.
A
B
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3. Booking and Check-Out
• Enter agent’s details at CONTACT DETAILS.
• Enter passenger’s details at TRAVELLER’s DETAILS.
• Follow this format for Passenger’s Full Name: First Name, Middle Initial and Last Name.
• Click ID CARD TYPE for the type of ID used by the passenger then indicate the ID number
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• After filling out all the required details, tick the box for the Terms and Conditions before clicking the MAKE PAYMENT button.
A. Traveler’s Details and Fare Details will be shown again for review.
B. Should there be details that need amendments, click the “EDIT DETAILS” button, otherwise click the “PROCEED TO PAYMENT” button.
A
B
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• A prompt message will appear confirming the transaction. Click “CONTINUE” to proceed.
• Confirm the reservation by paying using Deposit or Credit Card.
• Upon payment confirmation, trip information will be shown. Agent may print or email the ticket to the customer.
• Ticket voiding is not allowed. Should there be changes after booking confirmation, ticket may be changed either through REVALIDATION or cancelled, have a REFUND and book a new ticket.
• In case of multiple passengers, only one PDF file will be sent containing tickets of all passengers.
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THE TICKET (ITR)
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Terms and Conditions
• The ticket that will be issued will be the original ticket from 2GO.
• Any unauthorized alterations or perforations shall render the ticket null and void.
• Passenger must bring a PRINTED copy of ticket.
• Ticket is non-transferable.
• Ticket is valid until the date of the actual voyage.
• If not used for the voyage, ticket may be revalidated to voyage within the validity period
subject to applicable fees and fare difference or can be refunded subject to applicable fees.
• Passenger who fails to take the voyage based on the schedule shall be tagged as NO SHOW
and shall be entitled to refund and revalidation options subject to applicable fees.
• In the case of NO SHOW, ticket is valid within 6 months therefrom.
• Ferry ticket booking is Book and Buy. Reservation is not allowed.
• Ticket issuance on the day of the departure is allowed but must consider boarding time.
Baggage Allowance
1. Hand Carried Baggage
• Refers to baggage that the passenger opted to carry to his accommodation on the vessel,
which is light enough to be carried by hand by the passenger.
• Each FULL PAYING passenger is entitled to a 50 KILOS free baggage allowance with
dimensions of no more than 20 inches height and 30 inches width per piece.
• The hand carried baggage must fit into the passenger’s accommodation area and should
not obstruct passageways.
• All hand carried baggage must be brought along by passengers in their respective
accommodation and are hand-carried at passenger’s risk.
2. Excess Baggage
• Refers to baggage that the passenger hands over to the vessel staff prior to boarding for
separate stowage in the vessel during voyage.
• Baggage in excess of 50 kilos.
• Baggage with dimensions more than 20 inches in height and 30 inches in width.
• Baggage in commercial quantity, in bulk packaging and construction materials more than
the normal requirement for personal use.
• Excess baggage shall be charged per kilo depending on area of destination.
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Refund and Revalidation
• Refunds and revalidations will be manually requested through EMAIL US.
Revalidation
• Is the act of changing ticket’s date of departure, passenger’s gender and desired accommodation.
• Subject to applicable surcharge and fare difference.
• A new ITR will be issued reflecting the changes.
• ITR with the following condition must NOT be accepted for revalidation:
• Tagged as Boarded, Cancelled or Refunded in the system
• Stamped “with BILL OF LADING”
• No partial revalidation shall be done for tickets availed on room rate.
Refund
• Return of unused ITR in exchange for the original amount less the surcharges. • Refund will be applied for changes in the following ITR information
o Passenger’s Name
o Origin and/or Destination
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Fees and Charges
VIA BOOKING FEE: P 100.00 AGENT’S MARK-UP:up to P 200.00
Notes:
• VIA Service Fee and Agent’s Mark-up is per passenger per sector.
• VIA Service Fee and Agent’s Mark-up will not be reflected on the actual ticket but is
included in the fare breakdown in the portal.
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ADDING MARK-UP
• Go to CONTROL PANEL
• Click SETTINGS and proceed to FERRY MARK-UP SETTING. Enter the mark-up value then click UPDATE MARK-UP.
Revalidation Charges
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Refund Charges
2GO Excess Baggage Rates
Terminal Fee
• Will be collected separately at the following ports before boarding
Linen
• Passengers on short routes with less than 6 hours of travel are not entitled to free linen:
o MPH-ODI v.v. o OZC-IGN v.v. o RBL-RXS v.v.
o BCD-ILO v.v. o DGT-DPL v.v.
Passengers may still opt to have Linen by renting on board the vessel at the usual rate of Php 38.00.
Contact Us
For booking, revalidation and refund concerns, send it through EMAIL US at the VIA portal.
For follow-ups and other concerns, send email to sales.ph@via.com.
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