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LACCD Call Center Frequently Asked Questions
 

● How do I make an appointment with a counselor? How long are appointments?
Appointments are scheduled a week in advance. You can schedule an appointment
online. Appointments are usually scheduled for 30-60 minutes. Click here to schedule
your appointment.

● When should I start visiting the Career & Job Services Center?
The Career and Job Services Center welcomes students from their first day on campus.
The Career Counselors are happy to discuss potential majors and careers with you from
your first semester to after you leave ELAC and have moved into the workforce.

● Do I need to have a resume in order to make an appointment?
Absolutely not. A resume is not necessary to make an appointment with a career
counselor.  To make most use of your appointment time we recommend you have a
copy of an old resume or a list of positions you’ve had. If you have never created a
resume don’t worry, our counselors will assist you!

● What happens during an interview appointment?
We offer two types of interview appointments:

a. Interview Preparation Appointment: Geared to help you brainstorm how to
answer questions during an interview.

b. Mock Interview: Mock interviews help students identify best ways to answer
traditional or behavior based questions and learn what is expected in a
job interview. During a mock interview session, a counselor provides
constructive feedback on all aspects of the job interview process. Even though
this is a practice interview, it is recommended you come dressed professionally
to your appointment.

● I am thinking of a career change, what do I do?
When considering a career change, you will find that self-exploration and thorough
career research could be of great importance and value in helping you make the right
choice. Take a career assessment to find your strengths & passions.

● What are the career assessments and how do I take them?
The career assessments are a great avenue to understand more about yourself including
your interests, preferences, skills and values. The career assessments can help you
choose a major, narrow your career focus or find the right career fit for your career

change. To take the career assessments, contact the Career and Job Services Center to
schedule a 30 minute Career Intake appointment. During the intake appointment the
counselor will provide you with the instructions to take the appropriate online
assessment.  

● How do I find a job or internship?
We provide a list of job and internship opportunities on ELAC’s Job Database (College
Central Network). Follow steps to start your job search:

1. Create account on ELAC’s Job Database (College Central Network):
https://www.collegecentral.com/elac/Student.cfm
a. Speak to Student Employment Services if you have questions navigating
database, click here

2. Make an appointment with a Career Counselor to have your resume critiqued or
to create one

3. Create a follow-up appointment with a Career Counselor to practice Interview
techniques

● What is Federal Work Study?
The Federal Work- Study (FWS) program is a federally funded program that enables
students to earn part of their financial aid awards through part-time on-campus
employment at specified locations approved by the Financial Aid Office. To learn more,
speak to Student Employment Services regarding Federal Work Study click here.

● Do I have to qualify for Federal Work Study in order to apply for an on-campus
job?

Not all positions on campus are federal work study. Some departments hire students
who are not Federal Work Study. For more information, chat with us at Student
Employment Services.

Child Development Center Formatted: Font: Bold
Frequently Asked Questions Formatted: Left: 0.5", Right: 0.5", Top: 0.5", Bottom:
NOTE: Due to COVID-19, the Child Development Center is currently closed. However, weWe are working with children 0.5"
through distance learning until it is safe to return to the building. Formatted: Font: Bold
Formatted: Font: Bold
1. How old does the children need to be, need to be to enroll? Formatted: Font: Bold
Children must be 2 - 5 years of age to enroll. Toddlers (2 year olds) must be two at the time of enrollment.; and Formatted: Font: Bold
3-5 year olds must be of age by September 1st of the current year.
Formatted: Normal, Indent: Left: 0.5", No bullets or
2. How can I apply? Where can I get an Enrollment Application? numbering
Enrollment Applications can be found on the ELAC website: Formatted: Font: Bold
https://www.elac.edu/Student-Services/Student-Resources/Child-Development-Center
It is a fillable form that can be saved on your computer and send to [email protected] Formatted: Font: Bold
3. H.
Formatted: Font: Bold
4.3. How can I submit an Enrollment Application?
You can submit the Enrollment Application by printing, scanning, and emailing it, along with the requested Formatted: Font: Bold
supporting documents requested on the application, to the Child Development Center at [email protected]
Formatted: Font: Bold
5.4. What do I need to enroll? Formatted: List Paragraph, Numbered + Level: 1 +
To enroll, you must complete and submit the initial Enrollment Application., Numbering Style: 1, 2, 3, … + Start at: 1 + Alignment:
Submitcomplete the application with evidence of documentation as follows: the total household most current Left + Aligned at: 0.25" + Indent at: 0.5"
monthly income for the household, birth certificates for all children under the age of 18 (regardless of who is Formatted: List Paragraph, Indent: Left: 0"
being enrolled), a copy of a utility bill (gas, electricity, trash, or rental agreement), and a student class schedule, Formatted: Font: Not Bold
if you are a student.. Formatted: Font: Not Bold

6.5. How much does it cost to enroll my child?
Fees are based on the total family income and the total number of family members: Student fees range
between $1.00 -$3.00 per hour; Non-student fees range between $3.00 - $5.00 per hour.
We also have a State grant that can subsidize parent fees based on need and income.

7.6. When can my child start?
Your child can startbegin based on the submission of a once a completed application is processed and upon
when room is availableiliwhen there isty room available in the Program.
Upon room availability, a A Child Development Center staff member will notify parents of availability, schedule a
parent orientation, and complete additional documentation: (child's immunizations, emergency card
information, etc.).

7. What are your program hours / time slots?

During a normal school year, we offer all day (M-F 7:45 am – 3:30 pm), morning (M-F 7:45 am – 12 pm) and
afternoon (M-F 12 pm – 4 pm) programs.

Due COVID-19 restrictions, distance learning hours vary. Once enrolled, teachers will provide or schedule best
times to meet with children and families.

COUNSELING DEPARTM

In light of the COVID-19 Pandemic, the Counseling Departme
Counseling service will be offered remotely (e-chat, telepho
telephone. Hours of operation are:

Monday-Thursday: 730a - 7p
Friday: 730a - 3p
Saturday: 9a – 1230p

For inquiries on booking a counseling appointments, COVID-1
campus resources, please chat with one of our 4 Counseling

For counseling related inquiries, submit a question via our “

Click the links below for more information on connecting wit

Service E-Chat
Quick Question on EWs, Ws, Forms, Etc E-Chat
Prerequisite Clearance E-Chat
Graduation Petitions (LACCD Coursework only) E-Chat
1-2 Term New Student SEP (ASEP) E-Chat
Change of Home College Counselin

Graduation Petition using Non-LACCD Counselin
Coursework)

SEP (Financial Aid Appeal, SEP Update, Change
of Major)

MENT UPDATE—May 2020
ent will be suspending in-person service until further notice.
one, video-conferencing, and e-mail) through Conex-ED and

19 updates, troubleshooting Online Services, & questions on
Windows
“E-mail a Counselor” service.
th a Counselor:

Best way to reach a Counselor

ng Appointment
ng Appointment

How long can I be in EOPS?

EOPS Students can receive services until they reach the following:
➢ 6 semesters; or
➢ 70 degree applicable units; or
➢ Until you receive an Associate’s degree

(whichever comes first)

How Do I schedule an appointment with an EOPS counselor.

Answer: For your convenience we have a new appointment scheduling system. Please use your Canvas
login
https://elac.craniumcafe.com/group/eops/scheduler
If you are not a Current EOPS, CARE or Cafyes/ NextUP student please schedule an appointment with
general counseling. by clicking on the link below
https://www.elac.edu/Student-Services/Academic-Counseling/Counseling-Appointments
You can also Live Chat with us here https://elac.craniumcafe.com/eopscafyescare

What are the requirements I must satisfy to stay in the EOPS program?

Answer: You must meet the EOPS Student Responsibility Contract signed during the Orientation which
includes:

➢ Complete minimum of 12 units every semester (unless approved for less by DSPS and or part of
CAfyes/NextUP)

➢ Complete (3) counseling contacts each semester. Contacts must be at least two (2) weeks apart
for proper credit

➢ Submit PVR (fall/Spring)
➢ Maintain my GPA at 2.0 or above

Can the EOPS book voucher be used to buy books from an external store
or website such as Ebay, Amazon, local Bookstore …?

Answer: No. The EOPS book voucher can only be used at the ELAC Bookstore.

Can the EOPS book voucher be used to purchase anything other than
books?

Answer: No. The EOPS book voucher can only be used to purchase books.

How long can I be in EOPS?

Answer: EOPS students can receive services until they complete 70 degree applicable units. Our EOPS
counselors will do an evaluation to determine if students are eligible for a waiver to continue in EOPS
beyond the 70 unit limit (NextUp students are exempted up to age 26).

Student Employment Services
Frequently Asked Questions

I am interested in finding an Where can I look for jobs on campus?
on-campus job. How do I begin the
College Central Network (CCN) is ELAC's online job
process to work on campus? database. Create an account and begin searching

Visit career-ses.elac.edu and click on Student on-campus employment opportunities.
forms under Resources for Students. Complete Visit:
and submit the Student Employment Interest Form
https://www.collegecentral.com/elac/Student.cfm
and an SES staff member will contact you

I had a job on campus last semester. What type of employment opportunities
Do I have to fill out a are there?

New Hire Packet again? ELAC offers part-time, on-campus employment
opportunities for students to gain valuable,
No, however, you may need to submit additional hands-on experience.
forms depending on your assignment. Contact
Student Employment Services to learn more.

Can I get a job on campus if I don’t qualify
for Federal Work Study or CalWORKs?

Yes! ELAC Department hiring opportunities are
open to all students, regardless of financial need.

Students must meet LACCD eligibility to apply.

Am I able to work more than one on- Where do I submit employment
campus job at a time? packet/forms to?

No, you are not able to work more than one job Visit the SES website to schedule a ConexEd
on campus during a given semester. appointment to have an SES staff member review
your packet for completeness. After packet review,

SES will provide you with details to submit your
employment packet for processing.

What is the next step after turning I’m confused on whether or not I
in the packet? qualify for on-campus employment.

You must wait until you get clearance from How can I get more information?
personnel before you begin to work. Please keep in
We are here to help! Stop by our office,
mind it may take 2-5 weeks to clear your email [email protected],
assignment.
call us at (323) 260-8660, or
You will not get paid for any hours worked before schedule a ConexEd appointment.
officially being cleared with personnel.

ELAC Student Employment Services