Veechita Sudjai No.32

Housekeeping Department
Members Sec.1

Miss Veechita Sudjai 116430102033-8 No.32

Present to
Supriya Suebsunthorn

01841202 English For Houseeping
Rajamangala University of Technology Thanyaburi

- 2 -

INTRODUCTION

This report is part of the course English in housewife work with the purpose of
learning more This report contains knowledge, housewife work, organizational charts, work
practices. All duties and responsibilities in housekeeping area of responsibility

The author has chosen this topic in the report. because it is interesting and Thanks
to the teacher That provides knowledge and educational guidelines. All friends who have
helped throughout the organizers hope that this report will provide knowledge. and useful
for all readers

Veechita Sudjai
organizer

- 3 -

LIST OF CONTENTS 4
4
Basic knowledge of housewife work 4
Housekeeper's properties 5
neatness of the body 5
manners 6
ethics 6
Qualifications of employees in the housekeeping department 8
The room status of the Room Status used by the housekeeping department 9
room type 9
Principles for cleaning rooms and bathrooms 10
Preparing the cleaning staff's trolley 14
cleaning guest rooms 14
bathroom cleaning procedure 14
Turning the bed in service or in turndown 15
Cleaning of public areas 17
Procedures for cleaning public areas 17
Principles for cleaning public areas 18
Public restroom cleaning 21
Types of surfaces and methods of maintenance 27
The duties of the laundry department 28
HOUSEWIFE DRESS DESIGN 29
Bibliography
ACTIVITIES AT THE END OF THE BOOK

4

Basic knowledge of housewife work
The housekeeping department is an important service department of the hotel.

Even if it is a department that has no direct contact with guests. so it can be said that If
there is no housekeeping department The service will be interrupted immediately. because
the housekeeping department is responsible for cleaning the room If the room is not clean,
it cannot be sold to the guest. In addition, it is necessary to clean the various places in the
hotel in connection with serving guests. Maintain and repair to be in good condition all the
time Whether it is in the hallway, swimming pool, corridors, dining rooms, etc., therefore,
the housekeeping department has a duty to maintain cleanliness. Maintenance of items and
everything that affects the operation of the hotel. not only prepare the room on time but
also have a duty to take care Taking care of everything like going back in the day when the
hotel just opened the first day as well. In addition to cleaning duties, the housekeeping
department is like the eyes of the hotel. This will help detect any abnormalities.
Happening in hotels and rooms as well because it can be accessed both in the room and
elsewhere It is advisable to help just to ensure a safe stay in another way as well.
Housekeeper's properties

The qualities and personalities of hoteliers are important. equal to having expertise
in the work to do Because these are the image of the hotel, so the service staff are ready.
neatness of the body Being a person of good manners and ethics Will be able to impress
customers who come to use the hotel service.
readiness

1. Being healthy, agile, agile, and energetic No underlying disease, allergy or
contagious disease

2. Being a person with good personality Know how to dress and act appropriately
3. Have good listening and speaking
4. Must have a good knowledge of the language
5. Be initiative and know how to solve specific problems
6. Have self-confidence and accept the opinions of others.
7. Have knowledge and experience in responsible work
neatness of the body
before employees go out to perform their daily duties You should carefully examine
yourself from your hair to your shoes. and during a sweet break after eating It should take
about five to ten minutes to check your order again.

5

Physical preparation can be done as follows:
1. You should wash your hair every day. keep hair clean Free from dandruff and

smell. female employee with long hair Should tidy up your hair or gather your hair neatly.
For male staff, should cut hair short, must not have a beard.

2. You should take a shower and change your underwear every day. You should use
a deodorant after taking a shower.

3. Keep your face clean. Female employees should wear light makeup to look
beautiful and fresh.

4. Treat fingernails and toenails. They should keep short nails. and should not paint
nails

5. Don't wear too much jewelry. Bracelets or bracelets should not be worn. Can
only be worn on wristwatches

6. Do not wear perfume that has a strong smell.
7. Wear clean uniforms. in accordance with the rules of the hotel It is
recommended to wear closed-toed shoes to work.
manners
1. Smile Always know how to say hello to customers first. Know how to apologize if
you make a mistake.
2. have a polite verb and laughter to customers supervisor and colleagues
3. Always honor customers Do not use words that are intimate with customers.
4. Avoid arguing with customers, do not criticize, blame customers.
5. Don't laugh at customers with gestures. or personality disorders such as having
various disabilities Or in the event of a minor accident, such as slipping and falling, need to
rush to help immediately.
6. Should be respectful outside the younger and obey the superior.
ethics
1. Respect the rules that the hotel has set, such as the use of entrance and exit
when coming to work
2. Punctual. Attending work should always be punctual and timely.
3. Do not talk or make noise while working. Because customers who come to use
the service need time to relax. and privacy
4. Not any items or appliances that the hotel provides for customers such as
bathroom in the room, swimming pool, various types of cloth placed in the room, elevator.

6

5. Be honest with yourself and work
6. have good human relations
7. Have unity and responsibility in their own roles and duties
8. Take pride in the workplace
Qualifications of employees in the housekeeping department
1. Keep your body clean at all times.
2. Dress clean and tidy.
3. No smoking will make your clothes smell bad. and disturb others
4. To be orderly, diligent and patient
5. Be honest to the property of the hotel and to the customers.
6. Should know how to keep own tools and the hotel in an orderly fashion
7. Cooperate and help colleagues obey Supervisor's instructions
8. Have a positive attitude optimistic devote time to work
9. Improve and develop knowledge, abilities, skills in the job
10. Must be observant, remember and pay attention to things around him.
11. Report to supervisor as soon as other abnormal events are found.
12. Must respect rules and adhere to various disciplines.
Organization Chart of the Housekeeping Department
1. Executive Housekeeper
In some hotels, the housekeeping department is entirely dependent on the general
manager, while in some hotels the housekeeping department is dependent on the Font of
House Manager. of the department whether it meets the standards laid down or not
control budget expenses Scheduling employees' working hours and training They are also
responsible for the keys. to distribute to hotel staff and monitor and control the cleaning
equipment storage room itself
2. Head Housekeeper
The head housekeeper will supervise the work of the housekeeper. or floor maid for
3 or more people in the case of a small hotel The head housekeeper will be responsible
for all housekeeping duties.
3. Floor Housekeeper or Assistant Housekeeper
The floor maid will monitor the work of the cleaning staff. or room attendant Only
working on one of the hotel floors.
4. Room Attendant

7

room attendant Has a duty to clean and provide services related to rooms such as
bedrooms, living rooms, shower rooms and toilets, including the corridor in front of the
room.
5. Forklift/cleaner (Housekeeper)

Has a duty to lift or move heavy furniture or dispose of the rubbish Sometimes
cleaning shared areas in hotels in Thailand, this location name is rarely found. The most
commonly used location name is Cleaner.
6. Line Room Supervisor

The laundry room supervisor is responsible for all types of fabrics used in the living
room (such as sheets, towels, blankets, etc.), restaurant and banquet fabrics (including
tablecloths, napkins, tablecloths) and staff uniforms. by dispensing clean laundry collect
used cloth Patch the broken laundry and supervise the delivery of laundry to the laundry
and return department map. washed cloth

The room status of the Room Status used by the housekeeping department is as
follows:
Availability category will be Status starting with 'V' = Vacant.

VC = Vacant Clean means a clean empty room. The maid has cleaned Fronts can
be provided to C/I guests.

VD = Vacant Dirty means dirty empty room. C/O guest has to clean the room. for
guests to stay

VCI = Vacant Clean Inspected means the room is clean. Supervisor has checked.
VCP = Vacant Clean Pick Up means a clean room. But the items in the room are not
complete, such as not filling the mini bar, etc.
Busy room category is a status that starts with 'O' = Occupied.
OC = Occupied Clean Room that has been cleaned by guest, i.e. room where guest
C/I or has stayed.
OD = Occupied Dirty The guest room hasn't been cleaned yet, that is, the guest has
stayed past the day.
OCI = Occupied Clean Inspected Room has been cleaned by Supervisor.
The broken room category will be the status for the room that cannot be used.
OOO = Out of Order Temporary Broken Room can't sell (There is a cut off the
number of rooms available)

8

OOS = Out of Service Slightly Broken Room can be opened for sale or as a
showroom open to stay (No cut off the number of rooms available)

OOI = Out of Inventory, a room with no sales at all. may be permanently damaged
or is the owner's room or an office
The reserved room category will be the status that starts with 'A' = Assign.

Assign Clean, clean room and already booked, waiting for guests to stay (C/I)
Assign Dirty. The housewife hasn't cleaned it yet. but already booked
room type
single room It is a room with a single bed. There is a bathroom inside the room
and equipment in the room for one person. But nowadays, hotels rarely have rooms like
this for sale to guests. but will be a double room instead But when selling, it can be sold
as a single room for business reasons.
Double room is a room for two people. There are two beds. The bathroom inside
the room is wider than the single room. Equipment provided for two people. There is a
small living room set. There are two types of wardrobes and mini-bars in double rooms.
which differs only in the matter of the bed only Everything else, whether it's appliances or
amenities in the room, are all the same.
A single double room can sleep two people. will be a bed size King size 180x180
Centimeter (double bedroom)
Double room with two single beds This means that the room will have a bed for
two single people. The beds will be placed separately. There is a bedside table in the
middle. The hotel can sell this type of room as a single room. by single price
Triple Room Triple Room is a triple room. Most will not have The hotel will use a double
room. and add an extra bed one more bed The extra bed will be a folding bed. easy to
move The room rate is for three people.
A suite is a room consisting of several rooms, such as a bedroom, a living room, and a
living room. The suite has interim doors, which can sometimes be converted into two rooms
if necessary. It is a room that is more comfortable for guests than other types of rooms.
Equipment and other amenities are complete, such as a small kitchen, audio equipment,
sofa, writing desk, hair dryer, and a small bar. Use for one to two people. Room rates are
more expensive than other types. This depends on the size and standard of the hotel. The
design of each suite in the same hotel may vary And these suites are often named, for
example, Royal Suit, Mint Suit, Persidentle Formula, etc.

9

Principles for cleaning rooms and bathrooms
cleaning the guest room It is the first and most important function of the hotel

business. Because that is the product that is sold to customers. Techniques and principles
for cleaning the guest room. There is a difference from hotel to hotel. However, the rules
for room cleaning staff should be as follows.

• Cleaning staff and other staff should use the elevator only. And it's
definitely not a lip used for serving guests.

• The room cleaner should not be allowed to open the guest room door for
the guest. Should inform the laundry room or front desk and have the porter bring the
room key. or inform the guests politely Contact the front desk for the key.

• Room cleaners are not allowed to use the phone in the guest room.
• Room cleaning staff are not allowed to use the bathroom in the guest
room.
• Work should not smoke or eat. while working
• Not the fabric used for guest services such as towels, bed linens, and
pillowcases to be used for cleaning and wiping dust.
Preparing the cleaning staff's trolley
A cleaning cart contains all the equipment needed to clean the room. including
rubbish Clean and used linens from the guest room while the staff is cleaning the room
The wheelchair will be parked in front of the door of that room. which guests and other
people passing by on the floor of the room will see the condition of the cart all the time,
so The staff's cart Care must be taken regarding cleanliness and placement of cleaning
equipment along with other items. To be orderly at all times Usually after the cleaning
staff finish each day. before going home will bring the cart to park in the storage room of
each floor And employees have to prepare new cars to be ready to go to work the next
day.
The preparation of the car should follow the following steps:

• Bring all utensils and cleaning equipment Get out of the car and wash it clean.

• Bring clean cloths such as towels, bed sheets, pillowcases, etc. The rest of the work
was put back on the clothes rack. and put the used clothes in the laundry basket

• Empty the garbage collected from the room Ready to collect all newspapers and
magazines from the car.

10

• Wipe the dust on the shelf inside the car clean.

• Car shelf There should be a clean white paper on the floor. To prevent rust from
the car and other dirt. If the backing paper is dirty or torn, it should be replaced.

• Arrange guest supplies such as soaps, shampoos, shower caps, into categories,
separate from cleaning supplies, if they run out of them, should be enough to
provide enough for daily work.

• All types of cleaning agents Should be divided into syringes enough to work each
day. Should write clearly labels which type is what. If the container is dirty, it
should be cleaned as well.

• Put each type of cloth in the cart. To have enough numbers for each day's work.

• Organize cleaning equipment easy to use Garbage bags and used cloth bags If very
dirty or moldy Replace the bag with a new one or send it to wash.

• Do not put food or snacks on the car. To prevent dirt and not to be a habitat for
insects

• It's always the top of the fuel waiting for the car. so as not to force or get stuck
when pushing the cart

• Metal car parts should be wiped to shine

• Should use clean and unused cloth. Control the car to prevent dust after preparing
the car.

cleaning guest rooms
in most hotels Cleaning of the rooms will begin when the staff start to work and

change their uniforms. Then go report to the laundry room or the maid's office. To report
and accept the tasks that must be done on that day Including getting the room key that
needs to be cleaned. In some cases, if there is no assignment from the maid's office
Employees may accept assignments from the class leader instead.

Staff will fill in necessary supplies and linens as assigned, such as towels, guest items,
toilet paper, and facial tissues. bedding set Food items served in the room The solution
used for cleaning, then will bring a cart to block the door of the room to be cleaned. The
privacy of the guests should be emphasized as much as possible. Clean rooms will be
prioritized before and after. To prevent disturbing guests in case they have not left the
room or checked out as follows:

11

• The room requested for cleaning or the room that hangs the make-up room sign.

• The room the guest checks out and a room is booked from the next guest. in
group form

• The room the guest checks out

• The room where the guest is staying

• Rooms that are scheduled to be checked out but the guest remains. Only if there
are no other rooms to be cleaned.

Steps to check the number of rooms that guests are occupying
After the staff cleaned the room already entered the room Have room cleaning

staff follow the procedures and standards of work that are set out in the operating manual.
Generally, housekeeping staff must record information. in the report form of the cleaning
staff about room condition How many guests actually stay in? Notice the use of the bed
and various luggage. In the event that the guest is still in the room or hangs the Do Not
Disturb sign, it must also be recorded on the multitasking sheet. In addition, the actual room
condition should be checked with the room condition report received from front service
department that Is it true? and report irregularities to the floor supervisor to keep the work
organized and not confused in cleaning the room. This should be done in the following
order:

o Receive a room condition report from the housekeeping department's office with
room key

o Prepare work vehicles and complete cleaning equipment Check room status and
sort cleaning visits.

o Bring the work car to the room by parking blocking the door to prevent other
people from entering the room

o Before entering the guest room Should knock on the door of the room first. when
making sure that the guest is not in the room open the door Along with hanging the
make-up room sign in front of the room.

o Turn on all lights to check whether the lamps are damaged or not. Including
checking the cleanliness and turning off the lights in the event that some rooms are
not bright enough to open the file to make the room Suggest adjusting the
temperature of the room from the air conditioner.

o Pull the curtain open, some places will open the window for ventilation

12

o Store the guests' clothes that have been removed and placed in various places such
as chairs, beds, and folded neatly.

o Keep a glass of water and an ashtray in the bathroom. Check to see if Buri is
completely extinguished or not. To pour cigarette ash into the trash can. Do not
flush it down the toilet or washbasin.

o Inspect the property of the guests Did the guests forget anything? and inspect the
property of the hotel as well

o Keep bedding, blankets, and pillowcases that have been used. Pulled out of the
bed from the floor to check if guests left things in bed or not

o Bring bedding used pillowcases including inside the bathroom and put the trash in
the car

o Bring a basket containing cleaning supplies in the bathroom put it in front of the
bathroom and bring new sheets and pillowcases put on bed

o Clean the bathroom In some hotels, toilets will be cleaned completely, so they will
make beds because they want the bed to rest. and allow air to circulate Unless the
room has a guest. and the guests to make the room will immediately lay down the
bed

o Bedding
o Wipe the dust on various furniture, including the head of the bed.
o wipe the glass
o Put all the equipment in the room It is recommended to place it in accordance with

the position specified by the housekeeping department.
o Vacuum and set up the bedside table. dressing table The reception chair is tidy.

Ready to check the operation of the television, telephone
o Pull the curtains open in case of open window The window should be closed

properly.
o Check all the neatness again.
o turn off the lights
o Close the door, clean the doorknob and front door.
o Housekeeping staff typically clean each guest room. It takes about twenty minutes.

But it also depends on the nature of the use of the room. In some cases the room
is very dirty It may take longer.
bathroom cleaning procedure

13

• Provide necessary equipment and appliances For convenience and time saving
• Sweep the floor clean Scrape off any dirt stuck on the floor.

• Cool both dust and waste paper check the lamp Manage to replace defective
bulbs.

• Paper Viewer liquid soap box Fill it up and wipe it clean. with general cleaning
solution

• Clean the stains on the walls, doors
• wipe the glass

• Clean the sink
• Clean the toilet
• wipe the floor

• bed making process
• Remove used bed linen one at a time. and tell the mattress to be ventilated

• Rotate or return the mattress as scheduled
• Change the apron

• Place the first bedding on the bed. Place the correct seam side up. Yes, the ironing
mark in the middle of the fabric is the center point. and gathered the edge of the
cloth on all four sides The corners and edges of the fabric are collected by the
following methods.
§ Lift about ten inches across the side of the bed up.
§ Check the corner of the remaining fabric into the corner.
§ Drop the hem
§ Insert the released cloth Ready to make an angle of forty-five degrees or
ninety degrees.

• Place the bed linen on top. and put the wrong seam side on top by using the
ironing mark in the middle of the image as the center point It is recommended to
place it about four inches above the top of the mattress.

• Keep the fabric corners on both sides at the foot of the bed.

• Place the blanket at the same area as the top of the mattress.
• Gather the sheets and blankets together. and keep a corner at the end of the bed

14

• Funny floor coverings on top of excess from the top. of the mattress comes on the
blanket

• First bed linen party and blankets by coming down to make a boat for placing
pillows

• Keep all the hems beside the bed

• Put a pillowcase

• Place the pillow on the head of the bed. Suggest that the mouth of the Mon canal
is facing out through the door of the room.

• Place the duvet on the bed and have the brand label at the foot of the bed.

• cover the bedspread and check it again.
Turning the bed in service or in turndown

Turning the beds is done daily for every guest room. is in the event that the guest
requests Usually it is a service for a luxury hotel. Between the hours of about seventeen to
twenty-one If a single guest room Will open the bed next to the bathroom. Turning the
bed opens ninety degrees and forty-five degrees. Both have the same opening method.
differs only in the corners of the fabric to be folded
Cleaning of public areas

The second priority after cleaning the guest rooms. Most of the work will focus on
cleanliness and tidiness as the main priority. The housekeeping department is responsible
for cleaning public areas and the backyard. Since these areas are directly related to the
judgment and preferences of the guests, there is a strong emphasis on cleanliness.
Regardless of the number of rooms that guests stay in, how many
In regards to cleanliness, it must happen all the time.
Procedures for cleaning public areas

Starting from identifying the areas of responsibility and a schedule of cleaning
frequencies so that the cleaning staff know their exact duties and responsibilities, for
example, the chandelier in the hallway is scheduled to be cleaned every 2 months. The
carpeted floor in the hallway is vacuumed every day. (or twice a day) is a ton in addition to
cleaning duties. Cleaners are also responsible for keeping public spaces tidy, such as
pouring out cigarettes. Empty the trash in the trash can and put out the cigarettes. Keep a
glass of water and read newspapers. Cleaning the earpieces of public telephones with road
disinfectant. and place the phone book in the correct position, cleaning the staff area and

15

other areas. The back of the hotel is important as well, such as the locker room or the
staff's storage room. staff bathroom restaurant staff, etc. Cleaning these areas reflects the
hotel's interest and attention to its employees and may affect employee morale.
Responsibilities of the housekeeping department in public areas

This service can be divided into two main responsibilities as follows:
1. Front of the House areas

Refers to an area that guests can walk through. This area must focus on cleanliness,
must maintain the quality of work. frequency of care which, if it is dirty or has a lot of
garbage in a short period of time, can make it feel unclean in the eyes of the guests who
look inside at that time, therefore, the responsible cleaning staff must be careful to prevent
this from happening.

As follows:
1.1 Entrances are the entrance area of the hotel. This will be the first checkpoint
that guests will see. and create an impression, such as around the front of the hotel until
the entrance door
1.2 Lobby is the lobby area of the hotel. It will be the seating of the guests inside
the building, which will be decorated with expensive materials that are easy to damage and
dirty, such as tables, chairs, sofas, carpets, walls, hard floors, trash bins. ashtray, etc.
1.3 Front Desk is the reception area for guests to stay. This will be a beautiful
counter. There may be some decorative metal. Cleanliness is a must. because close to
the eye easy to handle
1.4 Elevators are various elevators both inside and outside. Areas that are easily
noticeable are doors, walls, floors, glass, decorative metal, ceilings.
1.5 Public restroom is a public restroom in a hotel. It is an important part that must
be staffed regularly. If a large number of guests use the service, especially in the morning
(08.00 10.00) and in the evening (18.00 - 21.00), lack of supervision can cause problems such
as insufficient toilet paper, garbage on the floor, dirty water, messy or messy. Various
undesirable scents
1.6 Corridors are corridors connected to various parts. Must emphasize cleanliness on
the floor, walls, pictures, garbage dumps, ashtrays.
1.7 Swimming pool area is a common pool area where guests will come to use the
service by having to serve towels and beds. Common problems. is that the guests do not

16

keep the used towels, the water in the pool is dirty Do not store food trays and organize
them in a messy place.

1.8 Exercise room or Fitness Center is a place to exercise, the service will be a public
service, with equipment divided into different rooms such as bathrooms, steam rooms,
jadouzis, massage rooms, hairdressing rooms and beauty salons.

1.9 Function room and Ballroom is a banquet room. Various meeting rooms in this
area are available only when booked. Everything has to be prepared before the start of the
work and when the work starts, it must be kept clean all the time until the job is over, so go
into the big cleaning. to prepare for the next new job

1.10 Restaurant outlet is various restaurants within the hotel that will have a fixed
opening time, namely Lunch (11.30 - 14.30) and Dinner (18.00 - 23.00) or 11.00 - 02.00 or
open 24 hours, depending on the type of each restaurant. The service is similar to the
banquet room. The most common problem is the maintenance schedule. Both short term
and long term such as washing carpets, wiping walls, furniture, ceiling mirrors, etc.

1.11 Other area: general areas such as parking areas Waiting areas for hotels,
buildings, etc.
2 Back of the House

Refers to the area where employees work. or contact work between departments
The guests are not included. Therefore, cleanliness and quality are reduced to reduce costs
and all employees help each other. Maintain cleanliness together There is a housekeeping
department responsible for cleaning and maintenance. which can be divided into the
following areas:

2.1 Locker is a dressing room and storage of employees. will be divided into female
and male staff rooms will consist of
Identification cabinet for each person, common area, bathroom, cleaner staff will take care
of cleanliness.

2.2 Office is the office of the staff of various departments. There will be a lot of
documents, equipment, desks, cabinets, chairs, rooms. If it's an office, it's an important
problem in the housewife work. It's easy to take care of. The most common problem is that
each office department is very far apart. waste time traveling

2.3 Common rom is an employee's rest room. Use it as a resting place during breaks.
2.4 Corridor public is a walking path from the Timekeeper area where employees
come to work and the connection area between different departments. All other hotels

17

Principles for cleaning public areas
Measure the important purpose of cleaning is to achieve beauty and maintain the

original condition of that material. in order to be hygienic and hygienic Because germs are
things that we can't see with the naked eye. If the material is allowed to be dirty and dusty
on it will make the material a breeding ground for germs. In addition, dirt and dust will also
cause the surface of the material to be deeply eroded and cause permanent damage.
Therefore, if the housekeeping department arranges
Staff to keep cleaning regularly and properly will help maintain the condition and prolong
the life of the material. This results in cost savings of the hotel and time-saving work as
well.

When choosing a cleaning method, one should consider what the material or surface
consists of and then choose a cleaning method that does not harm the surface of that
material, and that method should be economical. Budget and cleaning time should be
based on a method of collecting dust and dirt. You should not use a brush because it will
spread dust.

- Principles of general cleaning
1. To collect materials or things of different types.
2. Remove the easy-to-clean dirt first.
3. Try to use a mild solution with a mild smell.
4. Beware of disturbing guests or other heavy work, including any accidents.
Public restroom cleaning
Bathrooms are places that are a bit more difficult to maintain than other areas as
they are accessible almost all the time and are not limited to hotel guests only. A common
problem in public restrooms is the unpleasant odor. There are water and dirt smudges on
the surface and various debris, so you can see that Public toilets require more cleanliness
and special care than any other public space. Causing the invention to think of pushing
bathroom equipment as well, such as automatic deodorizing devices that can eliminate
odors when flushing or anti-scale equipment for urinals for men, etc., which hotels tend to
install these devices in public bathrooms as standard equipment that can be seen in general
Cleaning in public restrooms The interior of the toilet bowl should be scrubbed with a
toilet bowl brush.

18

The toilet seat should be wiped with a cleaning solution. including the washing
machine Wash basins and hand washing areas should be cleaned with antiseptic, and metal
parts should be cleaned and polished.

In the case of various scribbles found on the wall and lipstick marks It should be
cleaned to remove the stain. For the floor, it is best to use an antiseptic solution mixed
with water. and mop to clean the floor.
Types of surfaces and methods of maintenance

There are two main types of surfaces we can classify:
flexible and inflexible The cleaning and treatment of surfaces and walls depends on the
composition of the materials being assembled. The surface should be kept as intact as
possible and protected from tearing and damage. If any damage is found, it should be
corrected to return to its original state.
-Wood is a strong, durable, flexible material with beautiful natural patterns. Make it
popular to be used as furniture and decorations in different places. But the disadvantage of
wood is that it will scratch or shrink when exposed to heat or cold, as well as mold if it is
exposed to moisture for a long time.
The surface treatment of different types of wood can be done as follows.

1. Natural wood surface - should be cleaned with a dry cloth to remove dust on a
daily basis. Instead, it should be wiped weekly with a cloth dampened in furniture cleaner.

2. Oiled Wood Floor - Oiling the wood surface is meant to prevent moisture and
certain types of dirt. Cleaning is the same as cleaning natural wood surfaces.

3. Parquet Floor Cleaning of this type of wooden floor can be done by wiping it with
a dry cloth. If in case it is necessary to wipe with water Should be wiped with a damp
cloth, should not be too wet. Because the water will cause the glue that made the planks
to come off.
- rubber tiles in general The rubber tile floor will have a polished surface. to make the
floor look beautiful and prevent dirt Including scratches as well, so daily cleaning can be
done by Use a dust mop with a dust remover. (Leave it for about 15 - 30 minutes before
wiping the floor) Wipe around the floor or sweep the floor clean. and use a mop cloth
moistened with daily floor cleaner.
In areas where rubber tiles are heavily used, where guests may walk around all day, the
floor should be varnished. with the necessary equipment to apply the glaze, consisting of
Floor scrubber with brush head and black polishing pad wax remover varnish Daily floor

19

cleaner Water-based cloth cup, plastic bucket, squeezing bucket, broom mop, dustpan,
sponge mop, cleaning cloth, scouring pad (used to scrub away all the dirt that the scrubber
can't remove)
After the necessary equipment preparation has been completed, the floor polishing and
varnishing can be performed as follows:

1. Move the furniture to one side. or move away from the area
2. Sweep the floor of the room clean.
3. Remove the wax remover on the surface of the area to be scrubbed (Sanding the
floor helps to peel off the old varnish before applying the new varnish.)
4. Use a polisher. Scrub the area where the solution has been applied.
5. Use a mop dampened with warm or cold water to wipe the wax clean, repeating
two to three times.
6. Do this method until the specified area is complete.
7. Use a mop cloth moistened with daily floor cleaner. Wipe the floor all over again.
8. Let the rubber tile floor dry completely. and then put on the floor varnish by
using a sponge mop moistened with varnish If it's not shiny enough Can apply varnish 3 - 4
times, but in each application of varnish Wait for the floor to dry completely before
applying the next solution.
Caution for rubber tile flooring is that it is not resistant to liquids containing oils,
solvents or grease. This will cause the surface to dry or deteriorate. In addition, if the rubber
tile is glued onto the floor, it may last for a short time if the glue deteriorates. Because it
will cause the rubber tile to fall off.
-Vinyl Vinyl flooring is a chemical resistant surface. There are many styles to choose
from according to your needs. If it's a vinyl with a special coating, it is scratch resistant. and
corrosion Vinyl floors are prone to grease stains. Therefore, use a wax remover before
polishing. Daily cleaning should be sweeping or dusting. followed by wiping with damp
water
- upholstered furniture Furniture such as chairs, sofas and sofas are often covered
with fabric for their beauty, but the fabric is prone to stains, especially if it's furniture in a
heavily used area. On the fabric should use a specific stain removal method. And only use
chemicals that are used to remove stains on fabrics, especially problems and solutions.
- This type of ceramic or glazed surface has outstanding features, namely water
resistance and maintenance.

20

easy cleanliness It is commonly installed in kitchen and bathroom areas. Currently,
there are many styles and beautiful designs to choose from. But be careful of ceramic or
glazed tiles that are slippery when exposed to water. This can cause accidents and dangers.
Therefore, the cleaning method should not spray water on the surface. Instead, the dirt
should be wiped off and wiped with a damp cloth or mop.

- Concrete or cement floors, concrete floors or paving are composed of Siemens
and sand. which is commonly used in

Outside the building, such as the road, the delivery area or around the pool To
clean this type of surface, sweep the dirt and use a water spray to clean it. And because
concrete has the property of having air purification mixed with it. When it dries, it creates
holes on the surface. As a result, dirt can penetrate through these channels. to prevent this
problem Siemens floors are therefore preferred to be coated with urethane-based
compounds to repel water and help prevent unwanted scribbles. and if you want to peel
off the urethane Use a substance that is alkaline mixed with water to wipe it off.

- Walls and ceilings, cleaning walls and ceilings. Depending on the type of surface
chosen, such as paint, plastic coating, fabric, vinyl or wallpaper.

• Paint, clean with a mild detergent mixed with water.
• Plastic coating Dust off and follow with a wet cloth to wipe.
• Fabric Caution for the fabric material used for walls is mildew and stains, so spot
cleaning with a chemical stain remover is recommended. Do not use water and detergent.
because it will cause the fabric to shrink
• Vinyl can be cleaned with a mild detergent.
• Wallpaper, do not contact with water. Therefore, when a stain or stain occurs, the
damaged spot or stain should be replaced.
- Marble and marble polished stone is a natural stone that is popularly decorated in
various places. It is hard, durable, but not resistant to acid and alkali. slippery when
exposed to water The terrazzo is made from small pieces of marble mixed with cement.
And grind it to be smooth and tight to make the surface smooth and beautiful. Cleaning is
the same as cleaning rubber tiles, including having to scrub the floor and polish it as well.
- Carpet. The quality of the carpet depends on the fibers of the carpet. The
weaving characteristics of the carpet and the strength of the carpet in the group of all
surfaces Carpets are one of the most difficult surfaces to maintain as they tend to get dirty
more easily and more difficult to clean than other surfaces. The best protection for carpets

21

is to provide proper and adequate carpet protection. in front of the entrance door to help
dust

And the mud doesn't get on the carpet, or the carpet may be covered with plastic
in crowded areas to prolong the life of the carpet and save time. including cleaning energy

For daily carpet maintenance is vacuuming with a vacuum as the most common dirt
tends to be dry dirt. This can be cleaned by vacuuming, thereby prolonging the life of the
carpet from abrasion of debris caused by the pressure of people and wheelchairs. The
vacuum cleaners used in hotels are usually standing. Because it can collect dust well and
does not flow back onto the carpet.

However, if the carpet has ingrained stains, use a spot washing method by using
carpet detergent to spot the soiled area by means of bonnet cleaning, which can be done
by using a carpet sprayer to wash the carpet onto the stain. Use a floor scrubber to replace
the scrubber head with a bonnet type. Wash the stain until the stain is gone. When the
carpet is heavily soiled, the carpet should be washed. This uses a carpet washer that has a
spray of detergent sprayed onto the carpet and in the same nozzle an automatic vacuum
cleaner is used. In addition, products that can eliminate and prevent germs are used on
Carpets as well. Carpet washing is not done very often. maybe once a year depending on
the use of the carpet and the soiling of the carpet.
The duties of the laundry department

Washing is cleaning dirt from the fibers of the fabric. There are both natural fibers
and synthetic fibers, so washing needs to be done with a method that is suitable for that
type of fiber. To prevent the fabric fibers from being damaged or damaged. However, an
important consideration for washing is choosing a method that saves both time and cost of
laundry in the hotel. The main duty is to make service users.
Get "cloth" to use as you want. where the cloth must

1. White and clean - White and clean are a necessity because that is the main
purpose of laundry. Today, there are many technologies that play a role in making white
and clean clothes in a small budget. "Whiteness" means white clothes. which is about 70-
90% of the fabric used in hotels All. If the cloth is not white, it can be seen by the naked
eye of the general public. This is an undeniable deficit in the responsibility of the
responsible person. The word "clean" means the fabric is free from dirt or contaminants. all
smells or dullness keeping the cloth "White and clean" is a fundamental observation of
progress in laundry standards.

22

2. Timely - is a schedule that has to be rushed to bring the laundry to the laundry in
time. According to the needs of each location that needs to be used, such as within 3 hours
or 24 hours, etc., as usual, the shorter the interval. Laundry costs will be even higher.
Therefore, hotels need to consider that. What is more important between time and cost?

3. Budget - It is one of the most important matters in controlling the fabrication work
to the desired target with the lowest budget. Most of the time, management takes into
account the visible and tangible expenses, but there are also many types of expenses that
need to be accounted for in some laundry department expenses. Invisible payouts are
often higher than visible costs, eg. Machine depreciation term curse interest on
investments Insults for space use or opportunity costs, etc.
Laundry Department Planning, or OPL

Building a good laundry system requires a detailed analysis of what the hotel wants,
so OPL will have the best results. When tailored to the needs of the hotel they wish to
take advantage of the laundry department. Planning before building a laundry department
is essential. To prevent problems that may follow, such as not having enough room to work
in the laundry room. There are not enough tools to carry out a larger laundry load. There
are not enough ventilation ducts and drains. Repair and maintenance of equipment is
difficult because of the narrow space, etc.
The system of the laundry department or OPL

The important steps in the laundry of the Laundry Department or OPL include:
1. Collecting dirty or used clothes When the room cleaning staff cleans the guest room will
store various fabrics in the guest room Both from the bed and the bathroom. Then, these
dirty or used clothes will be placed in a cart or put in a linen chute. Caution is that these
clothes should not be stacked on top. floor or walkway Because the cloth might get more
dirty or if someone walked in it might trample it on the cloth. can cause permanent
damage to the fabric. All employees should not bring different clothes. These items are
misused or used in any cleaning. The misuse of the fabric can damage the fabric. This will
cost more to find replacement fabrics. Some hotels have a policy for housekeeping staff to
help sort the fabric as well, such as tying a knot on one side of the fabric to symbolize that
the fabric The stand is very dirty or different colored plastic bags may be used to sort the
fabric.

For in the dining room area and banquet room The person in charge of collecting
the dishes collects the used linens. when keeping the table Be careful that the utensils

23

used for eating, such as spoons, forks or knives, may get mixed with the cloth, so
tablekeepers should shake the cloth every time. before putting the cloth in the cloth
holder In order to remove food waste as well. For clothes that have food stains, such as
butter stains, sauce stains should be separated. To make it easier to remove these stains in
the next step.
2. Transporting dirty or used clothes to the laundry department Employees may transport
dirty or used laundry by hand or a wheelchair. In the case of hand-carrying, be careful
about dragging the fabric onto the floor as it may cause further soiling. and may cause
accidents or harm to others but if transported with a wheelchair Should use a wheelchair
that is specially designed, that is, has a smooth surface. There is no binding that is harmful
to the fabric. and the right size Can move clothes easily where employees do not have to
bend or crouch
3. Sorting The laundry department or OPL should have a fabric sorting area that is large
enough. The principle of sorting clothes should be based on the degree of soiling of the
fabric and the type of fabric. This will help maintain the condition of the fabric to last
longer. And prevent the destruction of the fabric too quickly. Caution is that the towel
should not be washed with other clothes that guests use.

- Principles of sorting fabrics (Sorting)
1. Fabric sorting by considering the degree of soiling of the fabric. Which is

divided into 3 levels: low, medium and high. If the fabric is very soiled, a strong detergent
formula is required. and takes longer to wash
If there is no fabric sorting first This will cause fabrics with less dirt to be washed in a
detergent that is too strong than necessary. And it takes longer to wash than usual, which
will damage the fabric faster than it should. In addition, specific stains should be treated
with chemicals before washing, such as rust stains, blood stains, etc.

2. Sorting fabrics by type of fabric - according to the type of fabric, weaving
or color to ensure that the fabric Wash at the right temperature and the detergent
formula is suitable for that particular type of fabric. In some OPLs, washing machines
are purchased specifically for each type of fabric.
- Basic principles for removing special stains

1. First separate the type of fabric that it is, such as cotton, silk, in order to
know which type of washing is suitable and which chemicals, for example, do not use alkali
to remove stains on silk and wool.

24

2. To distinguish types of stains such as blood, rust, grease, ink stains, dyes,
oils, cosmetics or others.

3. Test the stain remover on the fabric by testing it on a hidden corner, such
as the inside hem, to see if it affects the color. make the color fade or not or affect the
fibers or not

4. Starting from weak to strong chemistry
5. Remove the stain immediately because if left for a long time will make it
more difficult to remove the stain. and act quickly and gently Do not rub or rub the cloth
vigorously. Because it will damage the fabric and fabric color.
6. Allow some working time for some stain removers.
7. Always wash the stain remover from the fabric. Do not leave any residue
on the fabric. To prevent corrosion on the fabric and irritate the skin of the wearer.
4. Washing after the fabric sorting is finished. Employees will move the sorted laundry to
the washing machine. before putting the clothes in the washing machine The fabric should
be weighed first. so that the weight of the laundry does not exceed the load capacity of
the washing machine. The weighing of the laundry is essential to measure the productivity
of the laundry department or OPL.
5. Rinsing/spinning the water out of the clothes (Extracting) laundry that has been washed
It is necessary to wash the cloth thoroughly. Rinsing several times helps to keep the fabric
clean. Washing clothes is considered necessary to use detergent to help wash clothes.
because the detergent for that machine Most of them are quite high in alkali from regular
baking or ironing. And this alkali that has settled will cause a reaction to destroy the fabric
fibers. Especially when the fabric is subjected to high heat from baking or ironing. As a
result, the fabric wears out. After each wash The water is spun out of the fabric, i.e., the
moisture is removed from the fabric by means of a strong spin, typically with a shaker, which
reduces the weight of the fabric. Makes it easier for operators to move washed clothes to
the tumble dryer. and reduces drying time Spinning the water out of the clothes will help
to wash clothes more clean in today's rapidly advancing technology. Washing machines
have been developed to have
Spinning the water out of the fabric itself Therefore, hotels are more economical in terms
of space and budget than in the past that had to buy a separate washing machine.

25

6. Drying. The time and temperature used for drying clothes will vary. depending on the
type of fabric When finished drying The fabric should be taken out of the machine and
folded immediately. to prevent wrinkles
7. Ironing of wet sheets, pillowcases, tablecloths and napkins. will be sent to be rolled to a
rolling machine The uniforms will be sent to be ironed by hand.
8. Folding cloth (Folding) in most cases. Will use the method of folding cloth by hand,
which may use a labor-saving folding machine. is a pedestal to help with folding cloth that
can fold large fabrics by using only one person or at present, there are machines that can
dry, iron and fold them automatically (Mangles). Employees should check the fabric, collect
the fabric and return the fabric to Stained, torn, or unsuitable for use
9. Storage (Storing) after folding the fabric. Clothes should be stored in a suitable place by
storing them separately according to fabric type and size. Clothes should be left in the
laundry room. At least 24 hours before the fabric is reused, this will help reduce potential
damage.
10. Moving fabrics to places that want to use different fabrics will be transported by a cart.
The cart used for this should be a clean one. It has to be cleaned every day. The use of
the trolley should be separated as well, for example, there is a cart for transporting dirty
and clean laundry. In addition, when moving clean cloth should be used to cover to
prevent another layer of dirt
Problems in housewife work and how to solve them
- The customer stole items in the hotel.

The customer stole the items in the hotel room. It is a problem encountered in
every hotel. due to not knowing whether or not to take it home because there is no clear
label or intentionally take it back

solution Put up a warning sign clearly that if customers bring items home, there
may be additional charges as specified by the hotel. If you need that product, please
contact the staff to ask for the items you need. If the hotel finds that the customer has
intentionally stolen The hotel will take legal action. (It's scary, see?)
- Customers harass employees

This problem will be more common with foreign customers. due to different
cultures or intentionally harassing employees Therefore, employees must provide services
within the specified scope. Use appropriate verbal responses.

26

solution Avoid having sexual conversations with customers. or explaining to
customers that Thai people are concerned about physical contact Therefore, when the
guest listens, there is still an argument to be harassed. It is recommended that you notify
the supervisor. or security personnel to help in a timely manner and should not enter the
customer's room alone
- Not enough staff for customers

Inadequate service for customers This is a very disappointing issue for customers in
terms of service, especially during High Season, where customers are overwhelmed. which if
the guests come to stay in every room Sometimes employees may work in exchange for
the transfer fee until they have almost no rest at all.

solution If the staff is found to be insufficient for customers The boss should
consider recruiting more people. or calculate the room that our hotel will be able to serve
approximately how many customers Therefore, if unable to find additional staff The
person who is the leader should have a plan to deal with it in a timely manner. Don't let
problems happen to your customers. or to a minimum in order not to affect the reputation
of the hotel

27

HOUSEWIFE DRESS DESIGN

Blue – Blue (wisdom, knowledge) blue meaning blue
meaning
Calmness, Silence, Security, Faith, Order, Truth, Sobriety, Trust, Loyalty. coolness,
smoothness, unity conservatism, inspiration
The power of blue - blue

This tone will give the most calm feeling. It helps to relax and make your friends
feel calm. Because it is a color that stimulates chemical reactions in the body. It is also the
favorite color of more than half of people around the world. and was also chosen as It's
also the 'safest color' in case you're not sure what color to use. Blue tones stimulate
creativity and freedom. As for the blue tones, it represents the status of high society. and
wealth Dark blue represents knowledge. Intelligence, logic, and trust Therefore, it is very
suitable if it will be used for work or in the workplace. This will help create a calm and
professional atmosphere.

28

Bibliography

ภีรภทั ร ภักคีร.ี (2546). งานแมuบwาน Housekeeping Management พมิ พคz รง้ั ท2่ี . มหาวิทยาลยั รามคำแหง :
สำนักพมิ พมz หาวิทยาลัยรามคำแหง. สืบคwานจาก : https://shorturl.asia/EUP4k

เปา‡ หมายงานของแนกแมบu าw น Housekeeping Goal & Performance (2022, June, 15). สืบคนw จาก:
https://shorturl.asia/ioIcf

งานแมuบาw นในโรงแรมและสถาบนั อ่นื . พมิ พzคร้งั ท่ี 3, ขจติ กอบเดช, บริษทั ซีเอ็ดยเู คชนั่ จำกดั , 2535.

งานแมบu าw นโรงแรม, ฉววี รรณ ไชยกุสุมาร, สำนักพมิ พz ส.วงศzเสงย่ี ม.

คมuู ือพนกั งานแผนกแมบu wาน, กองวชิ าการและฝžกอบรม การทอu งเที่ยวแหงu ประเทศไทย, 2542.

5 ปญŸ หาทีพ่ บบuอยในธุรกิจโรงแรม. (2022, Jane, 16) สืบคwนจาก : https://shorturl.asia/E3vXN

Professionai Management of Housekeeping Operations, Robert f. Martin and Thomas J. A.
Jones, John Wiley & Sons, Inc, second edition,1992.

Hotel and Motel Management and Operations, William S. Gray andSalvatore C. Liguori,
Prentice Hall International, Inc., third edition, 1996

กwาวสูผu wเู ชีย่ วชาญงานซักรดี , แผนกพัฒนาสนิ คาw บรษิ ัท พีรพฒั นz เคมอี ุตสาหกรรม จำกดั

The Professional Housekeeper, Madeline Schneider and GeorginaTucker, Van Norstrand
Reinhold, third edition, 1989

Managing Housekeeping Operations, Margaret M. Kappa , Aleta Nitschke and Patricia B.
Schappert, Educational Institute of American Hotel & Motel Association, Second
edition, 1997

Housekeeping Management, Matt A. Casado, John Wiley & Sons, Inc. , 2000

29

ACTIVITIES AT THE END OF THE BOOK

Instructions: Match the words and their meanings correctly. and put it in the box to match
the meaning of the word.

VC Out of Inventory
OC Occupied Dirty
OOO Vacant Dirty
VCP Vacant Clean
VD Vacant Clean
OD Occupied Clean
OOS Occupied Clean
OOI Out of Order
VCI Vacant Clean
OCI Out of Service

means a clean empty room. The maid has cleaned Fronts can be
provided to C/I guests.

means dirty empty room. C/O guest has to clean the room. for guests
to stay.

Inspected means the room is clean. Supervisor has checked.
Pick Up means a clean room. But the items in the room are not
complete, such as not filling the mini bar, etc.
Room that has been cleaned by guest, i.e. room where guest C/I or
has stayed.
The guest room hasn't been cleaned yet, that is, the guest has stayed
past the day.
Inspected Room has been cleaned by Supervisor.
Temporary Broken Room can't sell (There is a cut off the number of
rooms available).
Slightly Broken Room can be opened for sale or as a showroom open
to stay (No cut off the number of rooms available).
a room with no sales at all. may be permanently damaged or is the
owner's room or an office.

30

answer the game

VC = Vacant Clean means a clean empty room. The maid has cleaned Fronts can be
provided to C/I guests.
VD = Vacant Dirty means dirty empty room. C/O guest has to clean the room. for guests to
stay
VCI = Vacant Clean Inspected means the room is clean. Supervisor has checked.
VCP = Vacant Clean Pick Up means a clean room. But the items in the room are not
complete, such as not filling the mini bar, etc.
OC = Occupied Clean Room that has been cleaned by guest, i.e. room where guest C/I or
has stayed.
OD = Occupied Dirty The guest room hasn't been cleaned yet, that is, the guest has stayed
past the day.
OCI = Occupied Clean Inspected Room has been cleaned by Supervisor.
OOO = Out of Order Temporary Broken Room can't sell (There is a cut off the number of
rooms available)
OOS = Out of Service Slightly Broken Room can be opened for sale or as a showroom
open to stay (No cut off the number of rooms available)
OOI = Out of Inventory, a room with no sales at all. may be permanently damaged or is
the owner's room or an office