IMR652 e Magazine

E-BIZZ

PHASES OF
DISASTER

RECOVERY PLAN

DISASTER
RECOVERY PLAN
STRATEGIES FOR

ELECTRONIC
RECORD

METHODS OF
RECOVERING
DAMAGED RECORDS

BUSINESS WHAT ACTION
SHOULD BE TAKE
WHEN DISASTER
OCCUR?

CCoonnttiinnuu
iittyy PPllaann
iinn MMaallaayyssiiaa

FACULTY OF BUSINESS AND MANAGEMENT


IMR652
MANAGEMENT OF BUSINESS RECORDS


GROUP ASSIGNMENT:
E-MAGAZINE


GROUP:
D1BA2325A


PREPARED BY:




NOR AMIRA BINTI ZAINI
2020960165

SITI NUR AQILAH BINTI ROSLAN
2020988285




NUR SYAHIRAH BINTI MD AMINUDDIN
2020395917



NUR FITRAH SYAFIQAH BINTI SHAMS
UL ANUAR 2020967619






PREPARED FOR:
MDM. NURULANNISA BINTI ABDULLAH

TABLE OF CONTENTS

INTRO 1
Letter to Editor 2
The Design Team 6
News
BUSINESS CONTINUITY PLAN
OTHERS
Job Attire Phases of Disaster Recovery Plan 8
Puzzle 11
5 Tips for a Successful Job Disaster Recovery Plan Strategies
Interview for Electronic Record 15

Methods Of Recovering Damaged 19
Records

What Action Should Be Take When
Disaster Occur?

22
23
24

Editor’s
Note

E-BIZZ MAGAZINE

Will never stop providing In this issue
the best content related to
business management in Let's follow how to manage
a magazine. It is my business records. Not only in daily
commitment and the life, but important to know the
entire E-Bizz Magazine business continuity plan in
team to always provide Malaysia. Another one! what
the latest and most action should be take when
substantive content on the disaster occur? Now let's find out.
local and international Happy reading!
business scene because
we believe our readers 1
deserve the best.

Aqilah
Roslan

Editor-in-Chief

TTHHEE
DDEESSIIGGNN
TTEEAAMM

EDITOR-IN-CHIEF
Aqilah Roslan

2020988285

BACHELOR IN OFFICE SYSTEM MANAGEMENT
FACULTY OF BUSINESS AND MANAGEMENT



UNIVERSITI TEKNOLOGI MARA (UiTM) KAMPUS
MACHANG, KELANTAN

JUST DO IT
2

MANAGING EDITOR

Syahirah Aminuddin

2020395917

BACHELOR IN OFFICE SYSTEM MANAGEMENT
FACULTY OF BUSINESS AND MANAGEMENT

UNIVERSITI TEKNOLOGI MARA (UiTM) KAMPUS
MACHANG, KELANTAN

IT DOESN'T MATTER HOW
SLOWLY YOU GO AS LONG

AS YOU DON'T STOP

3

TTHHEE
DDEESSIIGGNN
TTEEAAMM

FEATURES EDITOR
Amira Zaini

2020960165

BACHELOR IN OFFICE SYSTEM MANAGEMENT
FACULTY OF BUSINESS AND MANAGEMENT



UNIVERSITI TEKNOLOGI MARA (UiTM) KAMPUS

MACHANG, KELANTAN

NEVER DREAMED ABOUT
SUCCESS, I WORKED FOR

IT.

4

MAGAZINE JOURNALIST
Fitrah Syafiqah

2020967619

BACHELOR IN OFFICE SYSTEM MANAGEMENT
FACULTY OF BUSINESS AND MANAGEMENT

UNIVERSITI TEKNOLOGI MARA (UiTM) KAMPUS
MACHANG, KELANTAN

DIFFICULT ROAD LEAD TO
THE BEAUTIFUL SUCCESS

5

news

Zurich Malaysia

Launches Business Continuity Fund

By Gabriel Olana

Zurich Malaysia’s general insurance and general takaful businesses have launched the COVID-19
Business Assistance Programme. The MYR2 million (SG$650,000) fund will provide
complimentary coverage for COVID-19-related expenses for all eligible customers. The move
comes as companies restart operations and employees return to on-premises work. The programme
will help cover the cost of unexpected COVID-19 expenses for businesses.

Under the programme, Zurich business customers can claim reimbursement of expenses for
disinfection and COVID-19 testing if employees test positive for the virus. In the event of an
employee’s death due to COVID-19, the customer will receive MYR500 per employee. Each
customer has a total claim limit under the programme of MYR5,000. The programme will run until
Dec. 31 or until the allocated MYR2 million is depleted.

“ The pandemic has brought about tremendous economic challenges to businesses, to which we
empathise with our customers facing these difficulties,” said Junior Cho, Zurich Malaysia country
head. “This programme was launched as a result of their feedback with a primary focus on helping our
customers restart their business operations with as much minimal downtime as possible. We hope that

this commitment reflects our unified purpose to sustain an inspiring and optimistic future with and for

all Malaysians. It is also in support of the 12th Malaysia Plan ambitions of resetting the economy and

strengthening security, well-being and inclusivity. ”

Zurich’s COVID-19 Business Assistance Programme complements existing national assistance

incentives to support business continuity. These include the Prihatin Special Grant for micro, small

and medium enterprises, the Wage Subsidy Programme to support employment, the Human

Resources Development Fund levy exemption and bank loan moratorium to support business cash

flow, as well as various micro-credit schemes.

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7

PHASES OF author
DISASTER AQILAH ROSLAN

RECOVERY PLAN

1. PREVENTION Conducting a property inspection to uncover
measures to reinforce the facility against harm
The first phase of a disaster plan, during which is an example of "prevention." To further
activities or procedures are implemented to prevent or limit the impact of a disaster, the
limit the likelihood of loss as a result of an organisation may change zoning and land-use
event. These precautions lessen the likelihood management.
of Records Information Management (RIM)
disasters in the event of an emergency. The
organization's key purpose is to lessen disaster
vulnerability such as property damage, injuries
and loss of life.

2. PREPAREDNESS

The second phase implies just being ready to Hosting disaster preparedness training, education, drills,
respond in the occurrence of an emergency. tabletop exercises, and full-scale exercises are all
Employees know what to do next and who to examples of "preparedness." This ensures that in the
call after an emergency has been identified. event of an emergency, all stakeholders are aware of
Developing a response team, creating and what to do. Organizations can also form a business
updating a plan, testing emergency systems, continuity team to develop a strategic strategy that will
training staff, stocking emergency supplies, allow them to recover from a disaster. The team will
arranging for recovery suppliers, and prepare a business continuity plan overview as well as a
establishing hot sites are all examples of resource list for disaster recovery.
preparedness actions (locations where a
complete computer operation is set up and
ready). In addition, the organisation will give
proper education while implementing
preparedness measures.

8

3. RESPONDING 4. RECOVERY

The third phase of responding to an emergency The fourth phase would include the
occurrence is mobilising resources to safeguard the efforts required to quickly restore
organisation from loss. These activities involve resources or operations, particularly
contacting the response team, notifying appropriate critical systems and processes that
authorities, safeguarding facilities, and notifying RIM ensure the production of products and
recovery vendors before, during, or immediately after services while also keeping consumers.
a disaster. Dehumidifying records, recovering data
onto computers, and retrieving crucial
The most well-known example of the "responding" information from offsite storage are all
phase is ensuring that people are safe. Following that, examples of these operations.
the organisation will assess damage, establish disaster
response plans, prioritise cleanup activities, and begin Creating strategic protocols and action
resource distribution as needed. Due to shutdowns, plans to handle the disaster's most
businesses will also have to deal with building serious consequences is an example of
closures, preliminary damage assessments, and "recovery." An organisation will strive to
limited communication with stakeholders (such as get fresh resources, re-establish or
employees, vendors, and suppliers). form new partnerships, and put in place
effective recovery measures. In
addition, the organisation will want to
take actions to minimize financial
burdens, replace damaged structures,
and limit future disaster risk.

9

How To Start A

healthy

lifestyle

Simple Habits

TO KICK-START A
HEALTHIER LIFESTYLE




10

Disaster Recovery

PLAN STRATEGIES

for Electronic Record

A disaster recovery plan's is As a result, it is critical to However, components one
to thoroughly describe the develop a disaster recovery through three have no
consistent measures that plan for restoring company bearing on IT infrastructure
must be performed before, data from a backup image. It because the incident
during, and after a natural or is most beneficial to create an management plan normally
man-made disaster so that information technology (IT) provides methods and a
the entire team can disaster recovery strategy framework to combat cyber
implement those actions. A with a business continuity assaults on IT systems during
disaster recovery plan should plan (BCP). normal times, it does not
address both purposeful and address IT infrastructure
unintentional man-made A Business during disaster recovery. As a
disasters, such as the Continuity result, the disaster recovery
consequences from terrorism Plan plan is the only component of
or hacking, as well as the BCP that IT is interested
accidental disasters, such as complete organizational plan in. One of the first stages in
equipment failure. that consists of five designing such a plan is to
components such as business conduct a business impact
Massive resumption plan, occupant study, during which the team
Volumes of emergency plan, continuity should establish IT priorities
Data of operations plan, incident and recovery time goals. To
management plan (IMP), and address business recovery
Most of it mission vital, are disaster recovery plan. needs, the team should
generated, and managed by schedule technology recovery
organizations of all sizes. The solutions for restoring apps,
consequences of data hardware, and data.
corruption or loss caused by
human mistake, technical By :
failure, virus, or hacking can Syahirah Aminuddin
be severe.

11

Outlines Achieving cost-efficiency A disaster recovery plan is
Options created through a series of
goals necessitates frequent phases. Although they may
differ slightly depending on
maintenance of IT systems in the company, the following
are the core disaster recovery
A disaster recovery plan optimal condition, high-level plan steps such as risk
assessment. First, do a risk
outlines options for threat assessments, and the assessment and business
impact analysis (BIA) that
minimizing disruptions and application of novel cyber covers a wide range of
probable calamities. Analyze
quickly restarting activities in security solutions. Keeping each functional component of
the company to establish
the event of a calamity. It is a software up to date and probable outcomes ranging
from "middle of the road"
critical component of the systems in good working possibilities to "worst-case"
eventualities such as total
business continuity strategy order saves time and money. building loss. Robust disaster
recovery plans establish
and should be structured to Adopting cloud-based data goals by identifying risks in
advance as part of a wider
prevent data loss while management as part of business continuity strategy,
allowing vital business
allowing for adequate IT disaster recovery strategy activities to continue for
customers and users while IT
recovery. Aside from the will help to cut backup and manages the incident and its
aftermath.
obvious benefit of increased maintenance expenses even

business continuity under all further.

circumstances, having a firm Scalability

disaster recovery strategy

may assist an organization in

a variety of additional ways. Disaster recovery planning

Benefits enables firms to develop new

methods to save the costs of

archive maintenance,

A disaster recovery plan backups, and recovery.
which is cost-efficiency is
various components of Cloud-based data storage
disaster recovery strategies
improve cost-efficiency. As and related technologies
previously said, the most
crucial parts are prevention, improve, simplify, and
detection, and correction.
Preventive strategies lower provide flexibility and
the dangers of man-made
disasters. When issues do scalability to the process. The
occur, detection procedures
are meant to swiftly identify disaster recovery planning
them, and remedial steps
recover lost data and allow process may decrease human
for a prompt restart of
activities. error, eliminate unnecessary

hardware, and streamline the

overall IT process. As a result,

one of the benefits of disaster

recovery planning is that it

streamlines the firm and

makes it more lucrative and

robust before anything goes

wrong.

12

Critical Subsequently, internal Connectivity, data, hardware,
Needs and software are all required
recovery strategies. Some for information technology
systems. Because a single
businesses store data in component might cause the
entire system to fail, recovery
Establish priorities for various locations and setup techniques must be included.

operations and processing by hardware to run similar Various
Obstacles
assessing each department's programs from one data
Identified in the literature,
important needs. Prepare center to the next as needed. including a lack of a disaster
management strategy, poor
written agreements for Assuming that off-site data record management, a lack of
security and insurance
selected alternatives, backup or data mirroring is in policies, improperly educated
workers, and a lack of
including details specifying place, operations can storage and backup
capabilities. The relevance of
all special security continue, and data can be technology in disaster
preparedness for paper-based
procedures, availability, cost, recovered at a different and electronic records
management is enormous.
duration, compatibility location under certain However, the extant
literature on this subject is
guarantee, hours of conditions. scarce and has largely been
conducted in African nations.
operation, what constitutes Expensive As a result, additional
Approach research is needed to
an emergency, non- enlighten this domain and
build a knowledge basis for
mainframe resource disaster preparedness in
records management.
requirements, system testing,

termination conditions, a that necessitates an internal

procedure notifying users of solution that is flawless in

system changes, personnel and of itself. Finally,

requirements, specs on traditional on-premises

required processing hardware recovery strategies. Disaster

and other equipment, a recovery solutions for IT

service extension negotiation applications, systems, and

process, and a service data should be developed by

extension negotiation the IT team.

process.

Strategies Desktops, data, networks,
& Tools connection, servers, wireless
devices, and laptops are all
a disaster recovery plan such included. Determine which IT
as data and restoration are resources support time-
an actual parallel computing, sensitive business activities
data mirroring, or multiple and operations and ensure
data center synchronization that their recovery time
is conceivable but costly for frames are consistent.
enterprise applications that
cannot tolerate downtime. C

13

DIORSHOW

COLLECTION

DIORIFIC

14

METHODS OF
RECOVERING

DAMAGED
RECORDS

Written by Amira Zaini

In the first place, it's crucial to keep track of all SAFETY AND SECURITY
measures performed during any rehabilitation,
regardless of the size or scope of the damage. This PRECAUTIONS
documentation will come in handy if you need to
reevaluate your Vital Records Plan or confirm which Besides, in term of safety and security
records were irrecoverable and had to be destroyed precautions, hidden hazards like as submerged
right away. Within the first 8 hours following a objects and broken or loose electrical lines exist in
tragedy, water damage to records begins. Within 24 disaster zones. In these areas, use caution and
hours, records will begin to stick together, and within ensure that all electrical equipment is grounded.
48 hours, paper will begin to chemically degrade, The usage of electrical equipment is possibly
revealing the early stages of fungal growth. The hazardous when there is standing water, wet
breakdown of photographic and magnetic/electronic flooring, or wet records. Wet records are
media occurs more quickly and can be more cumbersome. Lifting them should be done with
destructive. caution. Wet documents can swell to the point
that they deform a file cabinet, making it difficult
to retrieve. If secret records have been damaged,
they must be restored under strict security
conditions. All confidential records should be
moved with the help of office workers. During the
recovery attempt, the same level of security that
is necessary during regular operations should be
maintained.

15

PAPER RECORDS

Then, for paper records, keep a full inventory of all
records involved while removing paper records from
damaged locations. Include the record's kind, usual
filing system location, and recovery location. All
records in the damaged area should be removed at
some point. Even if the paper records aren't wet,
they've been in an area with high humidity, which can
encourage mould growth. Meanwhile, the records
most likely to be salvaged after a disaster are those
that have water damage. A number of options are
available for treating water-damaged records.

AIR-DRYING MICROFILM

The steps to follow vary according to the record Next, for microfilm, in order to avoid the breakdown
medium and are describe such as paper. Air-drying of film emulsions and the onset of bacterial growth,
(natural drying) may be sufficient when paper records which destroys images, speed is critical when
are slightly damp. Regardless of quantity, records recovering microfilm or microfiche. Submerge the film
that have been drenched should be freeze-dried. For in cool, clean water, ideally distilled. Send the film to
Air-drying, hang the paper records on lines to air dry. a specialized lab for cleaning. Film should not be
As a first step, you could choose to interleave sheets frozen in general since ice crystals can damage it.
with special blotter paper before hanging the paper. Then, for electronic media, the greatest feasible
Drying rooms should have sufficient air circulation disaster recovery technique for electronic records is to
and low humidity levels. Use fans, dehumidifiers, store backups offsite. If water damage has occurred to
and/or air conditioning to keep the room cool. To electronic records on portable media, do not use them
speed up the drying process, use a hand-held hair until they have been thoroughly cleaned and dried,
dryer set to cool. For Freeze-drying, the most effective and their housing or containers have been replaced.
operation for stabilizing water-damaged records and This decreases the risk of equipment failure,
archival materials is to blast-freeze them to a particularly for disc drives.
temperature of -20 degrees F, and then dry them
using a thermal vacuum process. Freezing gives time
to estimate recovery costs, plan and coordinate
subsequent drying and recovery steps, and clean up
the disaster site. Freezing also helps to keep water-
soluble compounds (inks, dyes, etc.) from dispersing
during air drying.

16

FIRE - VACUUM CLEANER

Subsequently, fire is the most likely source of total
destruction. However, depending on their location in
relation to the fire and the extent of damage,
surviving materials may be salvageable. Items that
were charred on the outside, such as book covers and
boxes, may have been thick enough to keep their
contents from catching fire. Soot and ash will
certainly cover anything that hasn't been immediately
burned. Items that have been exposed to the heat of a
fire will become extremely dry and brittle. Use a
vacuum cleaner with a HEPA (High Efficiency
Particulate Air) filter and a suction control to clean.
For eliminating dirt and soot from sensitive paper,
vacuuming with a low suction power is safer. Place a
square of cheesecloth over the vacuum nozzle's end to
catch any stray pieces of paper or books that detach
during the cleaning process. Allowing the vacuum
nozzle to touch the damaged item is not recommended
because soot and ash can easily embed in paper
materials. Instead, when cleaning, hold the nozzle
slightly above the item.

As the whole, It is the responsibility of all
Organizations to manage their office's records such
that they are protected from unintentional damage or
destruction. In spite of all reasonable efforts, disasters
with unanticipated consequences sometimes occur and
we must act decisively in order to protect the interests
of the organizations, employees, and clients. The basic
objectives of document recovery following a disaster
are stabilize the environment to prevent further
damage to organizations records, prioritize recovery
of the most vital of the damaged records and recover
as many records as possible in the most cost-effective
manner possible. It is important to begin the recovery
of your records as soon as you regain access to the
building following a disaster. The sooner you reach
them, the higher your chances of regaining control.

17

18

What Action
Should Be Take

WHEN DISASTER
OCCUR?

T By: Fitrah Syafiqah
he technique of anticipating, planning for, surviving, and recovering from a disaster
which may damage a business is known as disaster recovery. The disaster is included
natural disasters such as earthquakes and hurricanes, a power outage or a hard drive
failure are examples of equipment or infrastructural failures, accidental data erasure or
equipment loss are examples of man-made disasters, hackers or hostile insiders may
launch cyber-attacks.

In the consequences, there are several actions that would be take when disaster occur such
as security and safety, stabilizing the environment, assessing the extent of the damage to
records and facilities, ongoing protection of the records and resumption of operation

1. Security and Safety Other than that, for others information, wet
records are heavy. Lifting them should be
Security and safety are the important done with caution. As we know, wet records
action that we need to give attention. We may swell and contract to the point that
need to know that hidden hazards such as they deform a file cabinet, making it
submerged objects and broken or loose difficult to retrieve. Moreover, when
electrical lines exist in disaster areas. In confidential records have been damaged,
these areas, use precautions and ensure they must be restored under strict security
that all electrical equipment is grounded. conditions. All confidential records should
The usage of electrical equipment is be moved with the help of office workers.
possibly hazardous when there is standing During the recovery attempt, the same
water, wet flooring, or wet records. level of security that is necessary during
regular operations should be maintained.

19

2. Assessing the Extent of the To prevent any possible damage to the
Damage to Records and Facilities records and information, the environment
must be stabilized and records must be
When disaster happen other action that we removed from the environment. The
need to take assess the damage. We access strategies necessary are determined on the
the damage of the records as well as the disaster's nature and the media involved.
facilities. If possible, we need to avoid
handling the record. We also must take the
photos of the document record that
damage. What first thing we should do is
we need to know how much the damage
occur, either it is serious, intermediate or
normal. Then, we also need to know what
kind of damage either it is, fire, smoke,
soot, clean or dirty water, heat or humidity.
Besides that, we need to know either it is
focused on a single area or has the whole
building been harmed. We also need to
how much the record that is affected.

4. Rehabiliting Storage Area and
Buildings

3. Stabilizing the Environment Rehabilitation storage area and building is
important when disaster occur. It is to make
To protect personnel, the disaster sure business can run properly after the
environment must be stabilized. disaster occurred. One of the ways we can
Stabilization should operate at the same do is do not enter any damaged buildings
time with or before to the assessment step. or structures until a building inspector or
Turning off gas or water leaks, switching other government official has had a chance
off electricity, removing or pumping out to inspect it and certify that it is secure.
standing water, restoring security, and, Other than that, to better see and avoid
where necessary, reactivating alarm any hazards, especially if the power is out,
systems are all part of the stabilization wait until it is light outside before entering
process. any buildings. Make sure all the cabinet is
clean before put the document back at it
20 place. We also need to make sure all the
damage is repair. Apart from that, we also
need to make sure that also sterilize the
storage area as well as your building.

6. Resumption of Operation

Resumption of operation is means we wants
to restoring our business after disaster
happen. Hosting a strategy meeting is the
first step in managing your firm to operate
after a disaster. Would include CEO, CFO,
and office managers, as well as the internal
IT team and/or managed service provider.
Discuss crucial concerns and exchange best
practices for keeping the business going in
the event of a disaster. We also should do
ensure we have a data recovery plan in
place in circumstance all of your in-house
records go unavailable.

5. Ongoing Protection of the We also need to make sure a checklist of
Records organizational assets in priority order
depending on which equipment and
We need to make sure either the record in services have the biggest impact should be
our organization had contain mould and included in our operational plan. Both
mildew or not before return them to the digital and physical assets should be
storage. If the records contain with mould included in this list (software and
and mildew, we need to make sure that it hardware). We won't be able to recover
clean first. When working with mouldy everything instantly when a disaster
records, we should use safety masks or happens, so establishing a priority list will
respirators as well as disposable gloves. If help guarantee that the most critical
you notice any negative health impacts, no applications are recovered first.
matter how tiny they look, stop
immediately. Protective apparel should be Other than that, we need to contact our
washed in hot water and bleached. insurer. It is preferable to file insurance
claims as soon as possible. Organizations
should contact their insurance company as
quickly as possible to let them know about
the incident and any losses that have
happened. The sooner an insurance claim is
filed, the faster the firm will receive a
payout, which can be critical in assisting it
in recovering some of the financial losses
incurred as a result of the natural disaster.

21

JOB ATTIRE

PROFESSIONAL
LOOK

Suit Jacket or
Business Dress

Suit Pants Skirts & Dresses
or Slacks Extend to Knee

Low-Heels Keep Colors To:
Acceptable

Stick with solid colors and
tighter-woven fabrics or simple
patterns.

Accessories should be kept
simple:basic pumps, modest
jewelry,light make-up, & light
perfume.

22

MMoonntthhllyyPPuuzzzzllee

ACROSS DOWN

1 Prevents something else from being harmed. 2 Advice on money issues.

3 A plastic card issued by a bank. 4 A type of employment where regular hours
are worked at a fraction.
9 Money collected from tenants for the use of
property. 5 Money borrrowed from a financial institution
to buy property.
11 Minimum numbers of hours that have to be
worked. 6 Debt restructuring.

12 A sumof money paid by the financial sector 7 To allocate money for benefit in the future.
in return for the investment of money. 8 A company provides compensation for loss.
10 The value of the shares issued by a company.
14 When an individual is unable to pay debts.
13 A financial gain.
15 A legal order so that a certain amount of
money can be deducted from a borrower's 23
wages to repay debt.

JO5SBUTCIIPNCTSEESFROSVFRIUEALW

BE PUNCTUAL AT YOUR DO YOUR RESEARCH
INTERVIEW ON THE COMPANY

1 Attending a job interview 2 You must be intensely
on time is important. aware of the company.
Come early rather than Visit their website to learn
just on time. Your more about their
punctuality and background and core
organization will be principles. You might also
displayed to your be questioned about your
prospective employer. motivation for applying for
You are 10 minutes late if the job.
you are not 10 minutes
early.

DON’T FORGET BE POLITE WITH
ABOUT NONVERBAL EVERYONE
COMMUNICATION
4 Yes, with everyone! Be
3 In a job interview, friendly and smile as wide
nonverbal as you can at every
communication is employee you come
extremely important. Are across. After your
you concentrating on interview, the employer
your feet? Have you might ask a few questions
crossed your arms? Do of the staff what they
you sit in your chair thought of you.
leaning back? The
interviewer will not feel BE PREPARED FOR
free to get to know you YOUR INTERVIEW
better because all these
indications will 5 Always bring your resume,
demonstrate inward- cover letter, and
looking attitudes. Ensure references with you if you
that you bear this in want to show how
mind. Additionally, committed and motivated
employers will assess you are to the position.
your appearance and Your organizational skills
manner of presentation. will wow the employer!
Dress neatly and soberly.

24

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