CatalogOfServicesWeb_Flip_20170724

Catalog
of Services

Steritech.com/services

Assessment Programs
Consulting
Training and More

Remarkable Auditing,
Consulting & Training

Steritech services are
carefully crafted to empower
the restaurant, retail and
foodservice industries with
the knowledge and tools
they need to mitigate risk
and drive growth at their
locations.

To learn more about
Steritech, or any of the
services listed within this
document, connect with us at
[email protected]
or 800.868.0089.

Table of 2
Contents 3

About Steritech 4
Industries We Serve 6
Assessment Programs 8
9
Food Safety 10
Service Excellence 11
Workplace Safety 12
Self-Assessments
Coaching Assessments 13
OnBrand360® 14
OneLook™ Health Inspection 15
Data Management 16
Consulting Programs 17
Assessment Preparedness 18
Program Gap Analysis 19
SOP Manual Development
Crisis Preparedness & Planning
HACCP
Training Programs
Next Steps

About
Steritech

For more than 30 years, Steritech’s programs and services have
been the best in the industry because we deliver fundamentally
better results for your brand:

→ A strong, operationally consistent team
→ A rich food safety culture focused on the customer
→ Measurable performance improvement at your locations

Email Address
[email protected] 6701 Carmel Road
Suite 300
Phone Charlotte NC 28226
800-868-0089

Industries We Serve

Look for Our Footprint in
9+ Industries in Cities Like Yours

Steritech.com/industries

→ Casual Dining Restaurants
→ Contract Dining
→ Convenience Stores
→ Fast Casual Restaurants
→ Grocery & Supermarkets
→ Healthcare
→ Hotels & Lodging
→ Quick Service Restaurants
→ Retail Stores

Industries 3

Integrated Food Safety
Assessments

Mitigate the Risks
of Foodborne Illness

What Is It?
Steritech can help you develop, implement and manage a comprehensive
and engaging food safety assessment program based on the current FDA
Food Code to help employees master the how and why behind
all standards.
What Do You Get?
Steritech’s food safety assessment program is modeled on industry best
practices, internationally recognized benchmarks, as well as Steritech’s
food safety expertise.
Our detailed, rigorous program:

→ Helps teams build a rich food safety culture and greater

operational consistency.

→ Delivers demonstrable, measurable improvement that more than

exceeds your brand’s initial investment.

Coupled with OnBrand360®, Steritech’s proprietary software for
collecting, storing and analyzing client assessment data, you’ll also gain
exclusive insights, identify trends and determine the root causes of
critical issues.

Assessment Programs 4

Our Approach to Food Safety Assessments

We believe the strength of our assessment program can be strongly
attributed to our approach to delivering it — something we know is wholly
different than most food safety audit providers. There’s plenty we could
say on the topic, but for now, here’s a high-level of our do’s and don’ts
when it comes to how we deliver an effective food safety assessment at
your locations.

We Do We Don’t

Provide a positive, objective Audit with a checklist.
and engaging assessment
experience.

Benchmark your data Evaluate everything possible,
against your peers. as often as possible.

Address root cause and help Define success based on a
implement corrective actions. good audit score alone.

Provide a full explanation of Score an issue without
“the why” behind all assessed offering clear and constructive
standards so operating teams ideas to help drive
learn, grow, and understand improvement.
the right way to perform on
the job.

Our Specialists

Steritech entrusts its specialists with consistently delivering a remarkable
assessment experience. Your locations can rest easy knowing they have
the best specialists in the industry because:

→ They undergo the most rigorous training in the industry.
→ Your specialist is trained and certified to understand and assess

your brand’s specific standards.

→ We use sophisticated analytics and regression analyses to ensure

each specialist conducts assessments fairly, accurately,
and consistently.

Assessment Programs 5

Service Excellence
Assessments

Delight Your Guests by
Measuring What Matters Most

What Is It?
With an infinite palette of dining options available at any given time,
most consumers won’t stick around for long if their first dining choice
fails to pan out the way they would like.

That’s why Steritech developed its Service Excellence Assessment —
to help locations execute consistently on the all-important factors that
keep customers coming back through your doors, again and again.

What Do You Get?
Partner with us for a Service Excellence Assessment to start driving
improvement in the areas most core to a great customer experience:

☑ Facility Cleanliness

☑ Service Quality and Hospitality

☑ Order Accuracy

☑ Speed of Service

☑ Employee Appearance and Hygiene

Just like with our food safety programs, Steritech’s service excellence
assessment programs measure performance across all dayparts,
including peak times — when customers are most likely to dine and
experience common contributors to a poor experience (sticky tables,
dirty restrooms, slow speed of service, etc.).



Assessment Programs 6

Customer Experience Matters More Than Ever

A majority of consumers (55%) said
previous experience with a restaurant
location is a top factor in their choice of
dining option.

To truly delight your customers, it’s as 55%
imperative as ever to see the big picture
when it comes to the factors that drive SOURCE:
customer experience. Dining Out:
Drivers Behind Consumers’
Our service excellence assessment Restaurant Choices
program keeps these issues
top-of-mind at your locations. We
measure and help drive improvement in
the areas customers care about most.

DISCOVER MORE

What Drives Customer Choice?

Contact us today, and we’ll offer the results of our survey
“Dining Out: Drivers Behind Consumers’ Restaurant
Choices” for free. Just mention it in the form description.

Service Excellence Drives Same-Store Sales

In well-designed assessment programs, there is a direct correlation
between assessment performance and same-store sales growth.
Because our programs are closely aligned with customer priorities,
locations which score well in assessments consistently show better
results in same-store sales.

3.1 %

1.7 % Score: Red
Score: Yellow

Score: Green

-0.7 % Assessment Programs 7

Workplace Safety
Assessments

Keep Your Team Healthy and Safe

What Is It?
Steritech’s Workplace Safety Assessment Program can help
you protect your bottom line, while reducing the risk of injury to
employees and guests.

$74 Billion $2.5 Million $5,041

Paid by U.S. Yearly Estimated Cost Avg. Medical Cost
Employers in Workers’ to a 500-Unit Chain for a Single
with One Incident
Compensation Occupational Injury
Per Location

What Do You Get?
Factoring workplace safety elements into your assessment program
can also help you:

→ Lower your insurance costs, thanks to a reduced count and

likelihood of guest and staff-related accidents.

→ Maintain OSHA compliance with an assessment program

which evaluates criteria like:

☑ Mandatory Postings
☑ Ladder Safety Training
☑ Chemical Safety Training and Requirements
☑ Warning/Load Limit Signage

→ Analyze trends to illuminate how well training is working

and where it should be focused, both locally and nationally.

Assessment Programs 8

Self-Assessments

Keep Food Safety Top-of-Mind
Between Scored Assessments

What Is It?
For clients looking to strengthen their employees’ on-the-job
knowledge and performance, OnBrand360® — Steritech’s digital
platform for collecting, storing and analyzing client assessment data
— can help make it happen anywhere at any time.

FREE DEMO

Take It for a Test Drive

Steritech’s self-assessment can be a powerful, easy-to-use
and low-cost method for current clients to stay ready between
assessments. Contact us today to schedule your demo and
discover what our self-assessments can do for your brand.

What Do You Get?
Within the platform, location-level managers can:

→ Configure self-assessments based on your most frequently

cited location-level issues.

→ Carry out real-time mock assessments of location-level

staff to keep critical issues top-of-mind.

→ Train new staff members on what to expect in their work

and/or during their first Steritech assessment.

→ Catalog self-assessment scores and analyze trends to help

keep crucial principles top-of-mind.

Assessment Programs 9

Coaching Assessments

Train with a Zero-Pressure
Assessment Walkthrough

What Is It?
A Coaching Assessment is just like any of Steritech’s core assessment
programs, but it occurs announced and with extra time built in for hands-
on teaching and Q&A . For new and/or struggling locations, this is an
excellent way to grow more comfortable with the assessment experience.

47% Avg. Improvement After
Coaching Assessments

Locations which opted for a follow-up coaching
assessment, on average, showed significant
improvement in their next scored assessment.

What Do You Get?
This announced, interactive training session of up to four employees with
a Steritech specialist will help you obtain a better grasp of the following:

→ What standards your locations are expected to follow,

with a full review of all line items assessed in a standard
Steritech assessment.

→ Why each measured standard is important for employees,

the location and its customers.

→ What standards and concepts may require extra training and

attention prior to your location’s first scored assessment.
Each Coaching Assessment concludes with a comprehensive review
(but no score or written report), allowing time for any and all questions or
concerns an employee may have.

Assessment Programs 10

OnBrand360®

Make the Most of Your
Assessment Data

What Is It?
OnBrand360® is Steritech’s proprietary software for collecting, storing
and analyzing client assessment data. It’s the exclusive tool Steritech
specialists use to assess your locations, but it’s also a vital asset
for program and location-level managers to generate reports and
develop and execute crucial corrective actions.

FREE DEMO

Take It for a Test Drive

Contact us today to schedule your free
demo and discover why hundreds of
brands use OnBrand360® to make the
most of their assessment data.

What Do You Get?
Clients can access the assessment data most relevant to them, with
the ability to log in anywhere securely from any device. Once you’re
logged in, OnBrand360® helps you:

→ Review key findings and trends from assessments.
→ Pin info that matters most on an easy-to-find dashboard.
→ Create and manage corrective actions plans.
→ Benchmark your performance against other locations.

OnBrand360® 11

OneLook™

Take the Headache Out of
Managing Health Inspection Reports

What Is It?
OneLook™ is Steritech’s service for health inspection information
management. It proactively collects and presents your locations’
inspection reports in one easy-to-access digital form.

GET 3 MONTHS FREE

Try OneLook™ for Yourself

We’re so confident in what OneLook can
do for your brand that we’re willing to
let you try it for free for up to 3 months.
Contact us today to get started.

What Do You Get?
When you partner with Steritech to help manage your health inspection
data, you get exclusive access to a unique OneLook™ platform that is:

Fast → OneLook™ gathers and analyzes all your health

Simple inspection data from more than 3,400 districts across
Actionable the country, most within 48 hours.
Cataloged
→ Reports are translated into a single form so you can

read and act easily.

→ Key criticals and trends are highlighted to identify and

help you plan for and address problems.

→ Each report is recorded and stored for current and

historical comparison.

Examine data by region, individual locations, or across your entire brand. However
you choose to use it, OneLook™ empowers you to view, manage and leverage
health inspection data like never before.

OneLook™ 12

Assessment
Preparedness

Ace Your Next Assessment

What Is It?
Steritech’s Assessment Preparedness Program walks you through the
entire audit process step by step in the form of a mock assessment.
It can be announced, if desired, or unannounced to more accurately
mimic normal assessment conditions.

GET STARTED

Schedule Yours Today

Discover if your team is ready for their next
Steritech assessment. Contact us to learn more
and schedule yours today.

What Do You Get?
Clients get a full and accurate picture of how their location would
perform in a scored assessment. The experience is exactly the same
as a standard assessment, complete with a full report and after-
exercise debrief to be delivered at the conclusion of the exercise.

You’ll also get a better understanding of:

→ What standards your locations are expected to follow,

with a full review of all line items assessed in a standard
Steritech assessment.

→ Why each measured standard is important for employees,

the location and its customers.

→ What standards and concepts may require extra training and

attention prior to your location’s first scored assessment.

Consulting 13

Program Gap Analysis

Spot and Remove Obstacles
Hindering Your Program’s Success

What Is It?
Our Program Gap Analysis delivers a better understanding of how
your various food safety documents, processes and programs work
together and where there’s room to improve.
What Do You Get?
We deliver a written report that identifies and prioritizes opportunities
with detailed recommendations to implement or modify food safety
practices to minimize food safety risks and liability.
To create this report, we compare industry best practices and
regulatory standards with the following elements of your operation:

☑ Food safety documentation
☑ Employee Training
☑ SOPs and Operations Manuals
☑ Approved Supplier Process

GET YOURS FREE

Schedule a Gap Assessment

Contact us today, and we’ll give you a free gap
assessment. We think it will be the first of many
great steps forward for your brand. Make sure
to ask for it in the form description.

Consulting 14

SOP Manual
Development

Craft a Well-Developed
Reference Tool for Your Team

What Is It?
Steritech’s technical consultants can partner with you to develop a
Standard Operating Procedures (SOPs) manual based on the FDA
Food Code. As a key element of a successful food safety program,
your SOP manual will empower and guide locations with the crucial
knowledge they need to succeed on the job.

What Do You Get?
Steritech’s technical consultants will develop a manual you can
deploy at any or all of your locations, based on 40 fundamental food
safety SOPs which are cross-referenced to each of the line items in
Steritech’s Benchmark Food Safety Assessment Form.

The goal is to help clients be prepared
to succeed in the assessment as well as
regulatory inspections. With these SOPs
in place, you’ll be one step closer toward:

→ A Stronger Food Safety Culture

→ More Effective Food Safety Training

→ More Robust Corrective Actions

Each SOP manual is written with its
audience top-of-mind. Careful attention is paid to ensure content is both
easy-to-use and understand, without burdening the reader with overly
technical jargon.

Consulting 15

Crisis Planning
and Preparedness

Respond to Crises Confidently
with an Effective Crisis Plan

What Is It?
Steritech’s team of crisis management experts will help you develop a
plan for preparing, responding to and recovering from a crisis.
What Do You Get?
Steritech’s team of crisis management experts can help you craft a
fully fledged plan for addressing a food safety crisis, including (but not
limited to) disasters like:

→ Foodborne Illness Outbreaks or Claims
→ Utility Interruptions
→ Water Emergencies
→ Natural Disasters (Tornado, Hurricane, Flood, etc.)

We can also support you in the midst of a crisis with technical insight,
guidance and resources.

Note: This is not a crisis response service. Our service does not include
public relations or speaking to media on your behalf. As part of our work
with you in developing an effective crisis response plan, however, we can
refer you to public relations experts who could be a resource if needed
during a crisis.

Consulting 16

Hazard Analysis and
Critical Control Points

Help Guard Against Foodborne
Illness with an HACCP Plan

What Is It?
Steritech’s experts can create an HACCP plan for your entire menu or
for specialized processes. We start by identifying points in processes
where a food safety hazard could occur (a “Critical Control Point”),
and follow up by creating methods to prevent, eliminate or reduce the
risk to a safe level.

What Do You Get?
When you partner with Steritech to create an HACCP plan for your
brand or its locations, you’re signing up for a long-proven industry
method of reducing food safety risks. To help create the most
effective plan for you, our experts will also commit to the following:

→ A full review of your prerequisite food safety programs
→ Support and insight into developing any necessary programs

(SOPs, logs, training, etc.)

→ An on-site visit to complete a full hazard analysis

Our HACCP programs are also specifically crafted to meet the needs
of food service operations ― where most third-party or do-it-yourself
solutions focus mainly on food processing. That fact, combined with
our long-standing industry expertise in reducing food safety risk, will
ensure your brand has an effective, robust, and relevant program.

Consulting 17

Training Programs

Equip Your Team with
Industry-Leading Training

What Is It?
Steritech’s team of registered ServSafe instructors can equip your
team with ServSafe Food Handler certifications. Once instruction is
complete, your team members will take a final assessment to earn
their individual certifications.

What Do You Get?
This two-day course offers an overview of core food safety principles,
augmented with the rich technical and industry insight of a Steritech
instructor. All process information is based on the FDA Food Code
and utilizes ServSafe-supplied materials.

At the conclusion of the course, your newly certified ServSafe food
handlers will have a functional grasp of the following food
safety principles:

→ Basic Food Safety

→ Personal Hygiene

→ Cross-Contamination & Allergens

→ Time and Temperature Control

→ Cleaning and Sanitation

Additional Training Offerings
Steritech can also lead your team through other industry training
programs, or lend insight and expertise into the development of your
brand’s internal employee training programs. If you have a need in
either of these areas, connect with Steritech today to see how we can
help meet your goals.

Consulting 18

Next
Steps

Steritech.com/services

If you’re curious about Steritech or any of our services,
don’t be shy. Give us a call or set up an appointment
today, and we’ll offer you 50% off on a gap analysis of
your current programs, just for saying hello. We look
forward to connecting with you.

Email Address
[email protected] 6701 Carmel Road
Suite 300
Phone Charlotte NC 28226
800-868-0089

Next Steps 19

© 2017, Steritech. A Rentokil Initial Company.