Yusuf Bin Ahmed Kanoo Company Limited
&
Its Associate and Joint Venture Companies
CODE OF
CODE OF
CONDUCT
CONDUCT
Employee Handbook
Employee Handbook
CODE OF CONDUCT
CHAIRMAN’S STATEMENT ...........................................................................................2
INTRODUCTION ............................................................................................................3
ELEMENTS OF CODE OF CONDUCT: .........................................................................4
1. COMPLIANCE WITH THE LAW AND REGULATIONS ........................................5
2. PRINCIPAL, SUPPLIER AND CUSTOMER RELATIONSHIPS ............................6
3. FAIR TRADING PRACTICES ...............................................................................8
4. PERSONAL CONDUCT .....................................................................................10
5. POLICIES & PROCEDURES INCLUDING DELEGATION OF AUTHORITY .....12
6. CONFIDENTIALITY, ADMINISTRATION & DISCLOSURE OF INFORMATION 14
7. INTERNAL COMMUNICATION ..........................................................................16
8. GIFTS AND HOSPITALITY .................................................................................18
9. CONFLICTS OF INTEREST ...............................................................................21
10. OCCUPATIONAL HEALTH AND SAFETY ........................................................23
11. WHISTLEBLOWING .........................................................................................25
CONCLUSION AND ORGANIZATIONAL VALUES ......................................................27
WHERE TO FIND SUPPORT .......................................................................................28
QUESTIONS TO ENSURE COMPLIANCE (PUTTING IT INTO ACTION) ..................28
ANNEXURE I................................................................................................................29
Revision 30/06/2013
1
CHAIRMAN’S STATEMENT
To the people of Yusuf Bin Ahmed Kanoo Company Limited, its Associate and
Joint Venture Companies
Everyday each of us are faced with challenging and difficult choices. It is simply a part of
living and working in a demanding and complex business environment.
The Integrity and Professionalism we bring to these challenges, working across our
organization, define the reputation of Yusuf Bin Ahmed Kanoo Company Limited, its
Associate and Joint Venture Companies.
Our Code of Conduct provides a clear set of standards for our business conduct. It
presents each of us with an ethical and behavioral framework to guide our response to
the challenging and sometimes difficult choices we face. It also reflects the commitments
outlined in our values.
Whenever we encounter an ethical issue, each of us has the responsibility to respond in
a manner that reflects our values in action. While most issues can be resolved locally, you
will find information within this Code about additional support and resources available
to all of us.
Full compliance with the Code of Conduct is essential and I ask each of you to make a
personal commitment to abide by it.
By living up to the commitments contained in the Code, we send a clear message to
those we work with about the strength of our commitment to ethical behavior. In this way
we protect and enhance the reputation of Yusuf Bin Ahmed Kanoo Company Limited,
its Associate and Joint Venture Companies and meet the expectations of our people,
clients and communities.
Sincerely,
Abdulaziz Qassim Kanoo
Chairman - Saudi Arabia
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INTRODUCTION
Welcome to the “Yusuf Bin Ahmed Kanoo Company Limited, its Associate and Joint
Venture Companies” Code of Conduct.
This Code of Conduct has been developed to help the employees of all companies that
come under the ownership of Yusuf Bin Ahmed Kanoo Company Limited, its Associate
and Joint Venture Companies (hereinafter referred to as “the Company”) undertake
their duties in a manner consistent with our values and working practices. It is not a
replacement for the various procedures, instructions and guidelines provided to you in
connection with your function within the Company, nor will it provide answers to every
situation you may face. However, the principles contained in this Code will help you
decide when a situation requires further thought or reference to a higher level of authority
within the Company.
We each have a duty to see that our business activities comply with the Code. The policy
and historic practices of the Company have always been to conduct its business lawfully
and ethically in the countries in which it operates. It is the intent of the Company to ensure
that all employees conduct themselves in ways that demonstrate uncompromising ethical
standards in all of their dealings with customers, principals, suppliers, governments, the
public, competitors and each other. The integrity of the Company rests upon the integrity
of each individual employee of the Company.
Our business must be judged by the highest standards of ethical behavior. The message
is simple and clear: diligent observance of the laws and regulations within which we
operate is a requirement from which there can be no exception. The same is also
true about observance of the Company policies and procedures. However, rules and
procedures cannot guarantee ethical and legally compliant conduct; only people can.
Every employee of the Company will be required to certify compliance with the Code
upon joining the Company and on return from contractual leave.
Adherence to this revised Code of Conduct is the responsibility of each individual
employee and is a condition of continued employment. Therefore the main decision
making authority regarding matters of ethical behaviour is you, the individual employee
concerned.
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ELEMENTS OF CODE OF CONDUCT
The Code of Conduct supports our organisational values and our desire for excellence
in the achievement of our business objectives. It also reflects our commitment to the
Company, our customers, our principals, our suppliers and the Company’s staff. This
Code and everyone’s adherence to it will be the subject of management attention and
periodic internal audit and review. For ease of use, the Code has been divided into the
following sections:
• Compliance with the Law and Regulations
• Principal, Supplier and Customer Relationships
• Fair Trading Practices
• Personal Conduct
• Policies and Procedures including Delegation of Authority
• Confidentiality, Administration and Disclosure of Information
• Internal Communication
• Gifts and Hospitality
• Conflicts of Interest
• Occupational Health and Safety
• Whistleblowing
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1. COMPLIANCE WITH THE LAW AND REGULATIONS
Compliance with laws and regulations means observing both the letter and the spirit of
applicable laws and regulations and conducting all business affairs to ensure that we
continue to earn the highest respect amongst the customers and principals we serve.
Compliance with laws and regulations is so important that failure to meet appropriate
legal requirements cannot be excused by good intentions, claims of ignorance or failure
to seek timely advice.
Breaking the Law never serves to advance the Company’s interests, and employees who
do so may be subject to disciplinary action under the Company’s disciplinary policies and
procedures. If a Law conflicts with a particular action or policy prescribed by this Code,
you must comply with the law; if a local custom, industry practice or previous Company
policy conflicts with this Code, you must comply with this Code.
Do:
• Make an effort to understand the laws and regulations that apply to your day to day
business and responsibilities.
• Ensure that you and your colleagues comply with these laws and regulations and
communicate them to members of your team.
• Ensure that you act within your level of authority at all times.
• Ensure that you are acting in accordance with any contract conditions or agreements
that may apply.
• Be aware and comply with your Company rules concerning authority to act on its
behalf.
• Seek the guidance, advice and assistance of those with more knowledge to give
input.
Do Not:
• Break, neglect or disregard applicable laws or regulations.
• Take any chances with the law and points made in this Code.
• Contract on behalf of the Company either verbally or in writing where you do not have
the authority to do so.
• Find loopholes or devices so as to avoid any applicable laws or your Company’s rules.
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2. PRINCIPAL, SUPPLIER AND CUSTOMER
RELATIONSHIPS
You should remember at all times that we are primarily a service Company and the
services and products provided by our businesses demand a high level of care,
responsibility and vigilance. Various quality management systems, instructions and
guidelines are designed to achieve maximum customer satisfaction and minimise the
potential for customer dissatisfaction.
You should ensure that you are fully aware of the extent of your authority to deal with our
products and services. The “know your customer” principle means that we have duties
to identify all persons conducting business with us and to understand our principals’ and
customers’ needs as our relationship continues. In turn, our principals and customers
expect that all transactions will be carried out promptly and efficiently. If complaints arise
we must investigate them properly.
In line with this, we must ensure that all products and services offered to principals
and customers comply strictly with all applicable laws and regulations as well as with
our own values and standards. It is the intent of the Company to have all employees
conduct themselves in ways that demonstrate uncompromising ethical standards in all of
their dealings with customers, principals, suppliers, government authorities, the public,
competitors and each other. The integrity of the Company rests upon the integrity of
each individual employee.
Do:
• Keep the Company’s files on principals, suppliers and customers secure with
controlled access.
• Ensure that you have authorisation to disclose information relating to Company, its
principals, suppliers and customers to third parties before doing so.
• Be aware of situations where conflicts may arise between the interests of different
principals or others with whom we conduct business or your personal interests.
• Ensure the security and safety of principals, suppliers, customers and the Company’s
products and services.
• Be honest and fair in your dealings with all principals, suppliers, customers,
government authorities and competitors.
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• Depart from any meeting in which anti competitive behavior is being discussed or
undertaken.
• Report any instance of being approached by a customer, principal, government
official or supplier with a view to colluding in an inappropriate or criminal practice to
your manager immediately after refusing to engage in such an activity.
Do Not:
• Make promises you cannot deliver.
• Ignore suspicions you may have about any fraudulent use of any of the Company’s
products or assets.
• Offer the Company’s services to potential customers who could be considered
financially or otherwise undesirable.
• Accept cash, cheques or any other valuables for transporting on behalf of a customer,
principal and supplier other than in specific circumstances covered by laid down
procedures.
• Remove Company files or customer information from our premises without satisfying
yourself it is unavoidable and meets a specific need.
• Talk about the Company’s or its customers’ businesses in public places or to any third
party unless necessary to carry out services due to, or authorised by, the Company
or a customer.
• Use information for personal gain.
• Delay taking action when a situation involving theft, fraud or a breach of the
Company’s regulations that could involve the Company in loss, has occurred.
• Rely on verbal instructions unless appropriate to the circumstances and in accordance
with approved procedures.
• Be afraid to seek guidance if you are doubtful about the authenticity of a transaction.
• Blame another part of the Company for a mistake, even if you feel this is justified.
• Issue customers or principals products to any third party without proper authorisation.
• Commit or tolerate the commitment of any crime prohibited by local rules and regulations.
• Falsify or make misleading alterations or statements in documents, whether for
internal or external circulation.
• Enter into any express or implied agreements, arrangements, plans, discussions or
concepts of any sort with a competitor in regard to prices, terms and conditions of
service, distribution territories or customers.
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3. FAIR TRADING PRACTICES
The Company believes in free and fair markets and we compete in a legal and ethical
manner on the basis of the quality of our products and services. We believe that we
are good at what we do and we do not require to unethically or unfairly manipulate
competition to serve our customers and principals.
We are committed to compliance with fair competition and anti-trust laws that apply in the
markets in which we operate. These laws are intended to prohibit practices that restrain
trade or unduly limit free and fair competition.
Fair competition violations include agreements with customers, suppliers, competitors,
and others, such as:
• Mutual understandings to control prices.
• The boycotting of certain suppliers or customers.
• Making agreements to rig bids or proposals.
All employees should be aware of our policies in this area, but this is especially important
for individuals in marketing, sales, purchasing and related positions, as well as those
who are members of trade and professional associations or individuals planning to
attend meetings of such groups.
Remember: Fair competition and anti-trust laws are complex and can have an impact on
our business in many ways, including with regard to our suppliers and sales. Violation of
the rules can have serious consequences for the Company as well as for anyone acting
on our behalf.
Do:
• Keep the Company’s files on principals, suppliers and customers secure with
controlled access
• Be honest and fair in your dealings with all principals, suppliers, customers and
competitors.
• Depart from any meeting in which anti competitive behavior is being discussed or
undertaken.
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• Report any instance of being approached by a customer or principal or supplier
with a view to colluding in an inappropriate or criminal practice to your manager
immediately after refusing to engage in such an activity
• Keep detailed, accurate, orderly and accessible records of all customer and third
party transactions, meetings and telephone conversations.
• Avoid the unauthorized receipt of proprietary information from others. Should you
receive unauthorized proprietary information, notify your line manager and the Legal
Department or the Chief Compliance Officer immediately
• Make discretionary purchases strictly on the basis of quality, price and service.
• When you have any doubt about dealings with competitors, suppliers, or customers,
you must consult with your Group Legal Department.
• Watch what you say-it might get repeated.
• Keep communications with competitors to a minimum – be sure there is a legitimate
business reason for all such communications.
Do Not:
• Make promises you cannot deliver.
• Talk about the Company’s or its customers’ businesses in public places or to any third
party unless necessary to carry out services due to, or authorised by, the Company
or a customer.
• Enter into any express or implied agreements, arrangements, plans, discussions or
concepts of any sort with a competitor in regard to prices, terms and conditions of
service, distribution territories or customers.
• Divulge any proprietary information (even if it seems insignificant to you) to any
organisation or person, including your family.
• Enter into agreements with customers, suppliers, competitors or others that are
intended to unfairly limit competition.
• Share information with a competitor about our customers, pricing or market strategies.
• Discuss any aspect of bidding with any of our competitors.
• Share competitor information with customers or vendors.
• Discriminate unfairly in terms of price or services between similar customers.
• Disparage a competitor, misrepresenting our own products or services
9
4. PERSONAL CONDUCT
Business decisions must be made with integrity, independence and unbiased judgement.
In practice this means that employees must never ask for or accept any personal
benefits from a supplier or customer, other than nominal benefits which are normal
business practice in the industry. Similarly employees must never offer or accede to a
request to provide gifts or benefits to a customer, even if it is of low value or the cost of
which is being met by a third party. This is to avoid compromising, or even appearing
to compromise, the objective assessment of the product service or price. The giving
or receiving of business hospitality and gifts should not be to gain unfair advantage or
influence with customers, suppliers or government authorities.
Some staff are occasionally offered gifts by suppliers or customers. The following
pages give guidance on the situations where these may be acceptable but the general
rule remains that gifts and favours should be refused tactfully if at all possible and the
circumstances explained to your immediate manager at the earliest opportunity, unless
they are clearly of a nominal value and appropriate to the circumstances. If you require
clarification of the guidelines you should contact your manager.
Your conduct both at work and outside work should be consistent with your employment
with the Company. The integrity of the Company rests upon the integrity of each individual
employee.
Do:
• Be honest, open, fair and professional in your dealings with customers, principals,
suppliers, government authorities, colleagues and competitors.
• Follow your local dress code so as to appear in appropriate dress at work and in the
presence of principals and customers.
• Follow office timings so as not to have any adverse effect on any party you are
dealing with.
• Conduct business so it is clear to customers, principals and suppliers that you are
not seeking favours.
• Always refer offers of gifts or incentives to your manager, preferably prior to accepting
them, unless they are of nominal value and appropriate to the circumstances.
• Be cautious where refusing a gift may cause offence.
• Familiarise yourself with the staff regulations applicable to your department.
• Adhere to this Code and relevant laws and regulations at all times.
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• Ensure your personal arrangements are properly organised and creditworthy.
• Consult your Manager or Human Resources function if you have financial problems.
• Refuse to engage in and avoid illegal, dishonest, unethical or inappropriate behavior
at all times.
• Keep abreast of any travel restrictions, or political or military disturbances in areas
that you intend to visit on business.
• Report any circumstances of drug, alcohol or substance abuse.
• Report any instances of racial or sexual abuse or abuse of a dominant position.
• Protect all Company assets against loss, theft and misuse.
• Immediately report to your line manager any instance of a customer’s employee
requesting that you provide a gift etc. of any nature in order to secure favorable
treatment for any of Company’s products or services.
• Share your values and beliefs with your co-workers.
• Make honorable decisions and carry them out refusing to accede to any pressure to
do otherwise.
Do Not:
• Put yourself or others at risk.
• Pass on material and non-public information to third parties, including customers.
• Unfairly put personal interests above those of our customers.
• Give gifts other than authorised promotional items.
• Reveal confidential information about any aspect of Company’s business to a third
party.
• Behave in a manner which could cause offence or danger to other members of staff
or the public.
• Use your position as a Company employee to influence others for personal benefit.
• Personally lend money to or borrow from another Company employee.
• Accept responsibility to act in an external role which conflicts with the interests of the
Company.
• Use the Company’s written, visual or intellectual property for external purposes
without prior permission.
• Hesitate to seek assistance from Human Resources, your Manager or another level
of authority for guidance.
• Use Company assets, facilities, tools or equipment for personal use.
• Say one thing and do another.
• Lie to avoid difficult situations.
• Give in to pressure.
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5. POLICIES AND PROCEDURES INCLUDING
DELEGATION OF AUTHORITY
Policies and Procedures are used in the Company to describe the Company's policies for
operations and the procedures necessary to fulfill the work from a Company level. The
Company has internal policies and procedures as a guideline to day to day work actions.
These are designed to inform the employees regarding specific actions in response to
specific events.
The Company’s standard operating procedures (SOP) are designed at board level and
individual managers outline the applicable policies and procedures at each Company
level. These policies and procedures are then communicated to employees affected by
them to enable them to perform their specific duties.
Policies and procedures can also be considered in the same maner as this Code of
Conduct as they aim to effectively communicate the Company’s expectations from its
individual employees. All Company employees are expected to be familiar with and
comply fully with the policies and procedures and guidelines to work at their individual
jobs.
The Company regularly updates these policies and procedures at division specific levels
according to changing business environments to adjust to new developments in the local
& international markets.
Delegation of Authority is when the Company’s management provides certain managers
and supervisiors with Authority to undertake specific jobs. This decentralisation enables
senior managers to undertake more important engagements with the Company’s
Principals and Suppliers. This delegation of authority comes with specific Powers to
enable the Company’s managers to perform these jobs effectively and efficiently.
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Do:
• Educate yourself on core set of Company policies and procedures.
• Maintain a copy of policies and procedures for ready reference.
• Always refer to policies and procedures for any clarifications regarding work and/or
seek help from your managers for all details.
• Be respectful of Company policies and procedures, they are for your own good.
• Guide your collegues in case they require clarifications regarding polices and
procedures or guide them towards senior managers.
• Use common sense with regards to your decisions at work regarding Policies and
Procedures as these are devised with a view to maintaining a sensible balance
between the needs of the employee and employer.
• Be aware of any level of authority that is delegated to you.
Do Not:
• Criticize the Company’s polices and procedures to anyone outside the Company, or
to any colleague without proposing a constructive alternative for improvement.
• Try to take advantage of the loopholes in the Company’s policies & procedures.
• Communicate internal policies and procedures with external third parties.
• Ignore the Company’s policies and procedures.
• Try to mould policies and procedures for personal or professional gain.
• Make judgements without seeking managers advice on jobs that have specific
policies and procedures.
• Exceed or seek to circumvent your delegated authority level.
13
6. CONFIDENTIALITY, ADMINISTRATION AND
DISCLOSURE OF INFORMATION
The Company maintains records for a number of reasons. Generally, these records
are those which enable reconstruction of all account, credit and transaction operations
and those relating to signing authorities and internal decision making. This leads to the
availability of large amounts of information.
Your position may give you access to information regarded as confidential or proprietary.
Given the increasingly competitive nature of our business, it is possible that you may
have contact with someone interested in acquiring information in your possession and
specific guidelines for dealing with these situations are included in the following pages.
Some examples of proprietary information are: financial performance, business strategy,
product innovation, competitor analysis and staff resource information. Customer and
supplier lists and marketing plans are also included, together with any other information
not authorised for general use. Remember that your duty of secrecy remains, even if you
leave the Company.
Please also bear in mind that Company wish to maintain a suitable public profile, which
will be non-controversial and politically neutral.
Do:
• Ensure all charges for products and services are made clear to customers.
• Maintain current customer profiles, both in paper files and on electronic systems.
• Keep detailed, accurate, orderly and accessible records of all customer and third
party transactions, meetings and telephone conversations.
• Maintain all accounts and accounting information in accordance with established
Company accounting practices.
• Maintain records as required by your department.
• Respect confidentiality.
• Refer to your manager before stating your personal views which may prove damaging
to the Company’s position in litigation.
• Report any approach for information from any party outside normal arrangements.
• Take steps to prevent the loss of information in your possession.
• Ensure that PC screens are not visible other than to authorized staff.
14
• Keep your computer passwords always confidential.
• Log-off the system or use a password protected screen saver, when you leave your
seat.
• Clean the hard drives of redundant PCs before disposal.
• Be conscious of the need for extra care if taking data home.
• Ensure that confidential waste is always disposed of using established confidential
waste routines.
• Promote the Company’s image by way of personal example and integrity with all
external contacts.
• Lock all storage cabinets overnight if the contained information is confidential
including letterheads or other commercially sensitive information.
Do Not:
• Rely on memory alone.
• Alter or manipulate documentation relating to customer transactions in any way
which could be construed as misleading or concealing material information (including
errors by a Company).
• Hesitate to seek advice if you are asked to make alterations without proper explanation
or authorisation.
• Express personal opinions which could prove damaging to the Company’s position,
especially in litigation.
• Make any approach to a legal or governmental body before exhausting all in-house
referrals – this includes responding to requests received from such bodies.
• Contravene or help a customer contravene any applicable law.
• Use information held for one purpose for a different purpose without seeking
permission to do so from your Manager.
• Exaggerate your knowledge or competence regarding Company matters.
• Divulge any proprietary information (even if it seems insignificant to you) to any
organisation or person, including your family.
• Share your computer passwords with anyone.
• Use any e-mail account other than your Kanoo e-mail account for business purposes.
• Leave your computer screen unattended at anytime.
• Leave manual records where they can be accessed by unauthorized personnel.
• Talk to, or approach, the media unless you are authorised to do so by your Manager.
• Make political or other contributions or statements using any of our brand names.
• Misrepresent the Company through false or misleading statements.
• Use business stationery for personal correspondence.
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7. INTERNAL COMMUNICATION
The Company uses a wide variety of Internal Communication methods to communicate
to its employees and members. Generally these communications are used to update or
notify all internal stakeholders about day to day work operations, changes in regulations,
holidays schedule, change in management, change in labour regulations etc.
The purpose of internal communications is to raise awareness among employees and to
communicate a given message in the best possible way. The Company communicates
all changes in regulations, policies to its employees to enable them to perform their job
in the best way.
At the Company, managers communicate to their respective staff or others about
operational procedures, rules & regulations, performance, targets, project deadlines &
new developements. Human Resources communicates messages pertaining to issues
associated with employment. Internal circlulars are sent to staff to notify them of changes
that can affect them.
Internal communication plays a key role in communicating the Company’s vision &
mission to its employees and also retaining the talented staff. To ensure the effectivity
and efficiency of Internal Communication the Company leverages its IT infrastructure
and other resources to keep employees informed.
Internal communication can be formal or informal depending on the nature and importance
of message being communicated. Formal communication at the Company uses Memo,
Email, Fax, etc while Informal communication is done thorough notice boards, Intranet,
Company magazines, newsletters etc when it is intended for general information to all
employees.
16
Do:
• Record & maintain all internal communications with division managers.
• Maintain a record of all internal faxes.
• Keep business communications confidential.
• Apply “Common sense” when communicating informally.
• Keep check of your email, voicemail at all times.
• Gain authorization to use specific internal communication tools like Mobile, Email &
Fax.
• Communicate back timely when opinions, inquires are requested.
• “Think” before you “type”.
• Take care of Company resources like computers, laptops, telephones, mobiles, fax
machines etc. and update yourself regarding usage policies.
• Make sure that you comply with Company’s Internal Communications policy.
Do Not:
• Abuse Internal Communication mediums like Email, Intranet, telephones, mobiles,
fax machines for personal use.
• Use any e-mail account other than your Company e-mail account for business
purposes.
• Install unlicensed software or download personal data to computers meant for
Company’s Communication.
• Communicate internal communication with people who the message is not intended
for.
• Cause intentional damage to internal communication tools.
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8. GIFTS AND HOSPITALITY
The Company’s Policy on gifts and hospitality is designed to avoid situations where a
customer or supplier may seek influence over a member of staff. It is also designed to
stress the importance of preventing staff from unfairly seeking to influence a customer
or a supplier. The policy ties in with this Code’s recommendations for personal behavior.
The giving and receiving of business hospitality and gifts should never be to gain an
unfair advantage or influence with customers or suppliers.
The Policy aims to:
• Avoid offending a customer and supplier who wishes to thank a member of staff for
work carried out professionally.
• Avoid prejudicing the Company’s position and/or a member of staff’s objectivity (for
example, when a contract is being negotiated).
• Maintain the reputation of the Company as being a business that conducts itself
in ways that demonstrate uncompromising ethical standards and integrity in all of
their dealings with customers, principals, government authorities, the public and
competitors.
It is neither in the Company's interest nor that of staff, to be in debt to a customer or a
supplier. Most staff are not authorised to offer Company hospitality to customers and
suppliers, and should not accept hospitality if it is offered. Senior management may
authorise exception to this general rule in the right circumstances.
Where Entertaining is an Essential Part of Your Role
Where you have an approved budget for entertaining and hospitality you must work
within that limit, and your manager is responsible for making sure that the policy is
followed. For some staff, offering Company hospitality is a vital part of their duties. To
keep good relations, such members of staff are allowed to accept hospitality from a
customer or supplier, so long as:
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• It is appropriate to the Company's business interests.
• It does not differ in value to the level of hospitality given by the Company.
• You do not allow the hospitality to develop into an inappropriate personal relationship,
for example where a host gives special discounts to Company staff.
• You inform your Manager about the social aspect of a business relationship.
• In the case of potential customers or suppliers, you first seek your Manager's approval
or a general authorisation. It is also vital that you accurately brief your Manager
to prevent any suggestion that you have been unduly influenced or are seeking to
unlawfully influence another party.
• You are present - to avoid situations where the hospitality is offered solely as a gift
rather than entertaining.
General guidelines to all staff are as follows:
Do:
• Make business decisions impartially on the basis of appropriate factors such as price,
quality, service and financial responsibility and rely on our customers to do the same.
• Only accept or offer meals, entertainment or other hospitality of gifts if they:
– Are of reasonable cost under the circumstances.
– Constitute normal industry practice.
– Are given or received with the advance agreement of your manager.
– Could not be viewed by others as improperly influencing the recipient to
give special considerations not extended to others.
• Make decisions about the appropriateness of accepting from or giving a gift to any
supplier or customer based on the total benefit being received or given and not just
the single or individual benefit.
• Ensure that any gift or benefit received or offered does not have the effect or
appearance of influencing business decisions.
• Before accepting any personal benefit (including forms of hospitality) ask yourself:
– Would accepting this affect or appear to accept my ability to make an impartial
decision with respect to the products or services of the Company making the offer?
– Would the Company offer a similar personal benefit or business courtesy?
– Is there a valid business purpose that benefits the Company directly,
could this purpose be achieved without the gift?
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• Immediately report to your line manager any instance of a customer’s employee
requesting that you provide a gift etc. of any nature in order to secure favorable
treatment for any of Company’s products or services.
• To avoid causing offence, you should explain to the person offering an inappropriate
gift that you are bound by the Company’s policy on accepting gifts.
• Keep accurate and detailed records of any gifts, hospitality you are offered or propose
to offer whether it is accept it or not. Details of the parties involved, the specifics of
the gift and approximate value of it should be retained in your records.
Do Not:
• Give, offer or accept anything that could be viewed as a bribe or kickback or
inappropriate payment of any nature.
• Offer or accept any gratuity, entertainment, hospitality when acceptance could
reasonably be viewed as others as improperly influencing the recipient.
• Accept gifts that are of an inappropriate value. If circumstances justify keeping the
gift then management approval must be sought.
• Accept hospitality that is excessive, unreasonably expensive or frequent.
• Accept or offer cash, cash convertible gifts, favour or inducement that might improperly
influence an official transaction. Even if the cost of this is being met by another party.
• Accept any requests for inducements to be paid or offered to any employee of a
customer or supplier under any circumstances.
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9. CONFLICTS OF INTEREST
Conflicts of interests cover all circumstances that would cast doubt upon our ability to act
with objectivity and independent business judgement in pursuing the Company’s best
interests. We each have a responsibility to the Company and its interests and it is vital
that we do not misuse our position at work or the information we gather in the course
of our duties to further our personal interests – or those of any one else. It is also vital
that customers or the general public see the Company acting purely professionally in its
dealings with people who are closely connected to members of staff.
While the Company respects the right of every one of us to form friendships and personal
relationship at work, there will be occasions when it will be appropriate to tell your
manager of any relationship that may have an impact on your work. This is particularly
important where the personal relationship could compromise you or create a conflict of
interests.
Do:
• Avoid situations in which your personal interests, including financial interests, conflict,
or even appear to conflict, with the interests of the Company.
• Ensure that all financial, business or personal activities that you engage in outside the
scope of your employment are lawful and free of conflicts with your responsibilities.
• Be aware that a conflict of interests may exist even if you do not directly benefit from
it.
• Avoid any potential conflict of interests, or the appearance of such conflict, that may
arise from your involvement in recruitment and selection activities.
• Refrain from outside employment or personal business enterprise that present an
actual or perceived conflict with the Company’s legitimate business interests.
• Be aware that some voluntary professional, civic, charitable or educational activities
may conflict with the Company’s interests and discuss these with your manager.
• Disclose promptly any potential conflict of interests to your manager.
21
Do Not:
• Act alone but instead discuss any concerns and potential conflicts of interest with
your manager or seek advice from the Legal Department.
• Conceal potential conflicts but instead seek approval from your manager and disclose
to the Legal Department.
• Take personal opportunities for yourself that are discovered through the use of
Company property, information or by virtue of your position in Company.
• Use Company property, information or position for personal gain.
• Compete with your employer.
22
10. OCCUPATIONAL HEALTH AND SAFETY
Employees of the Company are the Company’s most valuable asset, and their personal
safety is of primary importance to the Company.
Occupational Health and Safety, including security, is a cross-divisional area concerned
with protecting the safety, health and welfare of people engaged in work or employment
at Company. As a secondary effect, it may also protect co-workers, family members,
employers, customers, suppliers, nearby communities, and other members of the public
who are impacted by the Company’s workplace environment.
The Company’s occupational health and safety will aim at:
• The promotion and maintenance of the highest degree of physical, mental and social
well-being of workers in all occupations.
• The prevention of adverse effects amongst workers health caused by their working
conditions.
• The protection of workers in their employment from risks resulting from factors
adverse to health.
• The placing and welfare of the worker in an occupational environment adapted to his
physiological and psychological capabilities.
• The provision of safe working conditions.
All employees of the Company must be familiar with the Health and Safety practices,
know the safety requirements for their specific job tasks, act in a safe manner, and
report any unsafe equipment or conditions. Employees who do not adhere to safe
work practices or use personal protective equipment (as needed) are not only at risk
of becoming injured, but may also present hazards to co-workers. Depending on the
circumstances, the Company will take disciplinary action that may include: oral or written
warnings, suspension, and/or immediate termination.
Do:
• Follow and practice all written health and safety policies and procedures.
• Immediately report all unsafe conditions to manager and Human Resources.
• Immediately report all accidents, injuries and illnesses to manager and Human
Resources.
23
• Use safety equipment in a proper manner and report any defects to their manager
and HR.
• If an emergency situation arises, follow the procedures for reporting emergencies.
• Keep corridors and passageways clear at all times.
• Keep floor surfaces clean and dry.
• Keep exits free of obstructions at all times.
• Maintain adequate aisle space to prevent bumping into edges of desks, drawers and
other furnishings.
• Open drawers one at a time. Close them right away when finished. Keep hands clear
when closing drawers.
• When carrying heavy objects, care is to be taken to avoid overexertion and back strain.
• Actively participate in vision and eye care, and use the rest periods provided to relax
the eyes and body.
• Use proper chair adjustment, proper screen adjustment, proper body positioning,
and adequate rest periods.
• Attend any required health and safety meetings or training sessions.
• Refrain from activities that could create additional hazards.
• Maintain safety consciousness—when in doubt, follow the safest course of action.
Do Not:
• Ignore safety issues until someone gets hurt.
• Allow faulty equipment to be used.
• Condone breaches of safety procedures.
• Ignore hazards.
• Remove guards from machines or otherwise tamper with any safety or security
measures in place within your work environment.
• Operate faulty equipment.
• Work at heights without fall protection (harness/safety line).
• Forget to consider the safety of others.
• Take short cuts to get the job done quickly.
• Try to extinguish fires unless you have been specifically trained and designated as
an "emergency responder."
• Block fire exits.
24
11. WHISTLE BLOWING
The term ‘whistleblowing’ is used to describe the actions of employees who draw
attention to misconduct where they work. This misconduct may be classified in many
ways; for example, a violation of a law, rule, regulation and/or a direct threat to public
interest, such as fraud, health/safety violations, and corruption.
The Company will promote ethical behavior in all spheres of its business operations.
Employees are free to report existing/ probable violations of laws, rules, regulations or
unethical conduct to their immediate supervisor or such other person as may be notified
by the management to the workgroups. Such reports received from any employee will be
reviewed by the Compliance Committee from time to time.
In order to support the practice of reporting misconduct, everyone at the Company:
• Is encouraged to feel confident in raising serious concerns and to question and act
on their concerns about practice.
• Is provided avenues to raise those concerns and receive feedback on any action
taken for.
• Is ensured that they receive a response to their concerns and that they are aware of
how to pursue them if they are not satisfied.
• Is reassured that they will be protected from possible reprisals or victimisation if they
have a reasonable belief that they have made any disclosure in good faith.
The Company’s management will not attempt to suppress/ conceal any such view or
reporting. The confidentiality of those reporting violations will be protected and they will
not be subjected to any discriminatory practices.
25
Do:
• Keep calm.
• Think about the risks and outcomes before you act.
• Remember you are a witness, not a complainant.
• Seek advice.
• Report any concerns to your manager in the first instance. If not comfortable doing
so, or if you are not comfortable with response you receive from your manager, report
the concerns to the Chief Compliance Officer, Legal Manager or HR Manager.
Do Not:
• Forget there may be an innocent or good explanation.
• Become a private detective.
• Use a whistleblowing procedure to pursue a personal grievance.
• Be fearful of any recriminations or reprisals against you to such an extent that you do
not raise a legitimate and well founded concern.
26
CONCLUSION AND ORGANIZATIONAL VALUES
The introduction to this Code of Conduct mentioned the importance of our corporate
values and how they determine the way we undertake our duties. The Company
promotes five values which are:
• Customer focus
• Teamwork
• Trust
• Innovation
• Excellence
These values should underpin our activities. They are well understood in the Company
and are also reflected in this Code of Conduct, which provides a clear source of guidance
as to what standards of ethical behaviour the Company expects from its employees.
In addition to these values, the Company is highly dependent on the reputation of its
brands. This means we must conduct our business in a manner consistent with the
high ethical standards expected of us. We should display integrity in all of our dealings
with customers, colleagues, suppliers, government bodies, competitors and society. To
achieve this we must behave in accordance with the letter and spirit of the legal and
ethical requirements governing our business activities.
We also have to be on guard to protect our reputation. If you encounter any situation
which could become a reputational threat, please let your Manager know immediately.
There shall be no retaliation or harassment of employees who report any such concerns.
27
WHERE TO FIND SUPPORT
If you are uncertain about any of the issues raised in the Code of Conduct or if you
are uncomfortable with any requests made you should discuss these issues with your
Manager.
However, if you would feel more comfortable discussing this with a member of staff
with more detailed knowledge, contact the specialist concerned, for example, the Chief
Compliance Officer, the Administration / HR Manager, Finance Manager or the Legal
Manager or send an email to [email protected].
QUESTIONS TO ENSURE COMPLIANCE (PUTTING
IT INTO ACTION)
This Code of Conduct provides a basis to help us understand what the Company requires
of us. If we are in doubt about a particular situation we should always ask ourselves the
following questions before engaging upon an activity:
1. Will my actions fully comply with the applicable laws and regulations?
2. Will my actions fully comply with the Company’s policies and procedures?
3. Would the Company’s goodwill, business reputation or integrity be subject to criticism
if what I am doing became public?
4. Would the Company become embarrassed if my action became public?
5. Could I explain my action to my family?
6. How would my action look to my colleagues if they knew?
7. Am I, or is my manager, actually authorized to do what is proposed?
8. Do I need guidance or advice before acting?
If any of the above questions cause you difficulty, then you should question whether the
action you are about to engage in is appropriate and raise the issue with your manager.
28
ANNEXURE I
The Compliance Officer
Yusuf Bin Ahmed Kanoo Company Limited
Its Associate / Joint Venture Company
Saudi Arabia
Dear Sir,
Subject: Compliance Undertaking
I, being an employee of Yusuf Bin Ahmed Kanoo Company Limited, or its Associate or
Joint Venture Company (“the Company”) hereby acknowledge, confirm and certify that;
i. I have received, read and understood the Company’s Code of Conduct, Employee
Handbook;
ii. I am bound by and will comply with the said Code of Conduct to the extent applicable
to my functions as an employee of the Company;
iii. I will report any instances of non-compliance with the Code of Conduct that come to
my attention.
Signed: …………….............................…………………..
Name: …….......................................…………………….
Designation: ………………...........................……………
Division:………………………...........................…………
Date: ………………..........................……………………..
29
Yusuf Bin Ahmed Kanoo Company Limited
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ácΰûŸG äÉcöûdGh áÑ°ùàæŸG äÉcöûdG
∑ƒ∏°ùdG óYGƒb
∑ƒ∏°ùdG óYGƒb
∞XƒŸG áî°ùf
∞XƒŸG áî°ùf
كولس�لا دعاوق
ةحفص�لا عوص�ولما
٢ ..........................................................................ةرادإلا س�لمج س�يئر نايب
٣ .............................................................................................. ةمدقم
٤ ................................................................. كولص�لل ةمظنلما دعاوقلا رص�انع
٥ ................................................................حئاوللاو ينناوقلاب ديقتلا ١
٦ ...........................................ءلامعلاو نيدرولماو لامعألا باحص�أا تاقلاع ٢
٨ .............................................................. ةهيزنلا ةيراجتلا تاص�راملما ٣
١٠ ....................................................................... يص�خص�لا كولص�لا ٤
١٢ .......................................تايحلاص�لا س�يوفتو تاءارجإلاو ةرادإلا نص�ح ٥
١٤ .........................................................تامولعلما فص�كو ةرادإاو ،ةيرص�لا ٦
١٦ ........................................................................ يلخادلا لاص�تإلا ٧
١٨ ........................................................................ ةفايص�لاو ايادهلا ٨
٢١ ...........................................................................حلاص�لما براص�ت ٩
٢٣ ................................................................ةملاص�لاو ةينهلما ةحص�لا ١٠
٢٥ .................................................................... تافلاخلما نع غيلبتلا ١١
٢٧ ......................................................................ةيميظنتلا ميقلاو ةص�لالخا
٢٨ .................................................................................. ةدناص�لما دتج نيأا
٢٨ ............................................... )اهليعفت ةيفيك(دعاوقلاب مازتللا نامص�ل ةلئص�أا
٢٩ ....................................................................................... ١ مقر قحلم
30-06-2013 : ةعجارلما
١
ةرادإلا س�لمج س�يئر نايب
.ةكترص�لما تاكرص�لاو ةبص�تنلما اهتاكرص�و ةدودحلما وناك دمحأا نب فص�وي ةكرص� يفظوم عيمج ىلإا
ةدقعم لمع تائيب في لمعلاو ةايلحا نم اءزج برتعت ةبعص� يدتح تارايخ ايموي انم دحاو لك هجاوي
.يرثكلا انم بلطتت
فس�وي ةكرس� ةعمس�ب فيرعتلا ىلع انتس�س�ؤوم برع لىعلمعن ثيح ،ةيفرلحاو ةهازنلاب تايدحتلا هذه هجاون
.ةكترس�لما تاكرس�لاو ةبس�تنلما اهتاكرس�و ةدودحلما وناك دمحأا نب
اراطإا انم دحاو لكل مدقتو ،طاش�نلا ةرادإل يرياعلما نم ةحش�او ةعوممج كولش�لل ةمظنلما دعاوقلا رفوت
س�كعت امك ،انايحأا اههجاون دق يتلا ةبعس�لا تارايلخاو تايدحتلا ةهجاوم في هب دس�ترس�ن ايكولس�و ايقلاخأا
.انميق في ةس�ومللما انتامازتلا اضيأ
ذاختا في انميق س�كعت ةقيرطب ةباجتش�لا ةيلوئش�م انم لكل نإاف ةيقلاخأا ةيش�ق انهجاو املكو .. اذه
ً
تامولعم دعاوقلا هذه في فش�تكت فوش� .. ايلخاد اياش�قلا مظعم لح نكيم امنيبو .ةبش�انلما تاءارجإلا
.عيمجلل ةحاتلما دراولماو فياش�إلا معدلا نع
.دعاوقلا هذه عابتإاب يش�خش�لا مازتللا مكنم دحاو لك نم بلطأاو يرورش� رمأا دعاوقلاب ماتلا مازتللا نإا
مهعم لمعن نيذلل ةحش�او ةلاش�ر لش�رن اننإاف .. دعاوقلا هذه اهنمش�تت يتلا تامازتللاب ديقتلا للاخ نمو
نب فش�وي ةكرش� ةعمش� زيزعتو ةيامحب موقن ..ةقيرطلا هذهبو ،يقلاخألا كولش�لاب ماتلا انمازتلا لوح
انئلامعو انيفظوم تاعلطت ققحن .. مث نمو ،ةكترش�لما تاكرش�لاو ةبش�تنلما اهتاكرش�و ةدودحلما وناك دمحأا
.عمتجلماو
مكصلخم
وناك مش�اق زيزعلا دبع
ةرادإلا س�لمج س�يئر
ةيدوعس�لا ةيبرعلا ةكلملما
٢
ةـمدــقم
ةدودحلما وناك دمحأا نب فش�وي ةكرش� ىدل كولش�لل ةمظنلما دعاوقلا بيتك برع مكب بحرن نأا اندعش�ي
.ةكترس�لما تاكرس�لاو ةبس�تنلما اهتاكرس�و
وناك دمحأا نب فس�وي ةكرس� ةعومجلم ةعباتلا تاكرس�لا عيمج يفظوم ةدعاس�لم دعاوقلا هذه ريوطت تم دقل
مهتابجاوب مايقلل )"ةكرص�لا" يلي اميف اهيلإا راس�يو( ةكترس�لما تاكرس�لاو ةبس�تنلما اهتاكرس�و ةدودحلما
تاميلعتلاو تاءارجإلال لايدب تش�يل دعاوقلا هذه .لمعلا في انتاش�راممو انميق عم قفاوتت ةقيرطب
لولح مدقت ل اهنأا امك ،ةكرص�لا في ةيفيظولا مكماهم ءادأاب قلعتت يتلاو مكيدل ةرفوتلما ةديدعلا تاداش�رإلاو
رارقلا ذاختا ىلع كدعاش�ت دعاوقلا هذه في ةجردلما ءىدابلما هذه نكلو ،مكهجاوت يتلا ةيمويلا لكاش�ملل
.ةكرص�لا في ايلع ةطلش� تاذ ةهلج عوجرلا وأا يركفتلا نم اديزم بلطتي فقوم كهجاوي امدنع
ةكرص�لا تاش�ايش� تلظ دقف ،دعاوقلا عم انلامعأا طاش�ن قفاوت نم دكأاتلا بجاو انم دحاو لك قتاع ىلع عقي
ًَ
نادلبلا في كلذو ،نوناقلا راطإا فيو س�لاخإاب لامعألا ةش�رامم ىلع امود بش�نت خيراتلا برع اهتش�راممو
ً
ةيقلاخألا تباوثلاو قفتي اكولش� اهيفظوم جاهتنإا نامش� ىلإا ةكرص�لا فدهتو .اهطاش�ن اهيف لوازت يتلا
،مهيرغو ينش�فانلماو روهملجاو تاموكلحاو نيدرولماو لامعألا باحش�أاو ءلامعلا عم مهتلاماعت عيمج في
.اهيفظوم نم درف لك ةهازن ىلع موقت ةكرص�لا ةهازنف
مراش�لا ديقتلا :يهو ةحش�اوو ةطيش�ب ةلاش�رلاو ،يقلاخألا كولش�لا س�يياقم عفرأل انلامعأا عش�خت نأا بجي
تاش�ايش� عابتا ىلع قبطني ءيش�لا س�فنو ،دحأا هنم ىنثتش�ي نأا نكيم ل رمأا انلامعأا في حئاوللاو ينناوقلاب
ً
ً
،ايقلاخأاو اينوناق مزتللما كولش�لا ققتح نأا نكيم ل اهدحو تاءارجإلاو ينناوقلا نأا لإا ،ةكرص�لا تاءارجإاو
.كلذ قيقتح نوعيطتش�ي نيذلا مه مهدحو س�انلا لب
دنعو ةكرص�لا ىدل لمعلاب هقاحتلا دنع يرياعلما هذهب همازتلاب رارقإلا هيلع ينعتي ةكرص�لا يفظوم نم لك
.ةيدقاعتلا هتزاجإا نم هتدوع
ً
موقي نم نإاف .. اذل .ةكرش�لا في هلمع ةلش�اولم اطرش�و فظوم لك ةيلوئش�م ةلدعلما كولش�لا يرياعم عابتا دعي
.ينعلما فظولما س�خش� يأا ، تنأا وه يقلاخألا كولش�لاب ةقلعتلما رومألا ىلع مكلحا رادش�إاب
هذهب مازتللاب ةكرش�لا في ةيلالما ةنش�لا ةياهن نم اموي 15 للاخ دهعتلا ةكرش�لا في فظوم لك ىلع ينعتيش�
.دعاوقلا هذه نم 1 مقر قحللما في نمش�تلما جذومنلا في دهعتلا اذه نوكيو دعاوقلا
٣
كولس�لل ةمظنلما دعاوقلا رس�انع
امك ،ةيراجتلا انلامعأا فادهأا قيقحتل قوفتلا في انتبغرو ةيميظنتلا انميق كولش�لل ةمظنلما دعاوقلا معدت
مازتلاو دعاوقلا هذه دعتو ،ةكرس�لا يفظومو انيدرومو انئاس�ؤورو انئلامعو ةكرص�لا هاتج انمازتلا س�كعت
كولش�لل ةمظنلما دعاوقلا مادختش�ا ليهش�تلو ،ةيرودلا ةعجارملل عش�ختو ةرادإلا مامتها عش�وم ـ اهب انم لك
:يتآلا ىلإا اهميش�قت تم دقف ..
حئاوللاو ينناوقلاب ديقتلا •
ءلامعلاو نيدرولما ،لامعألا باحش�أا تاقلاع •
ةهيزنلا ةيراجتلا تاس�راملما •
يش�خش�لا كولش�لا •
تايحلاش�لا س�يوفت ىلع ةلمتش�م تاءارجلاو تاش�ايش�لا •
تامولعلما فس�كو ةرادإاو ،ةيرس�لا •
يلخادلا لاش�تإلا •
ةفايش�لاو ايادهلا •
حلاش�لما براش�ت •
ةملاس�لاو ةينهلما ةحس�لا •
تافلاخلما نع غيلبتلا •
٤
حئاوللاو ينناوقلاب ديقتلا -١
نوئش� عيمج ةلوازمو ، اهب لومعلما حئاوللاو ينناوقلا حورو س�ن ةاعارم ـ حئاوللاو ينناوقلل لاثتملا ينعي
مدقت نيذلا لامعألا باحش�أاو ءلامعلا ينب ريدقتلا تاجرد ىلعأا ىلع لوش�لحا ةلش�اوم نامش�ل لامعألا
نكيم ل اهب ءافولا في قافخإلا نأا ةجرد ىلإا ةيمهألا ةياغ في حئاوللاو ينناوقلاب ديقتلاف ،ةمدلخا مهل
.بش�انلما تقولا في ةروش�لما نع ثحبلا في يرش�قتلا وأا لهلجا ءاعدإا وأا اياونلا نش�حب هريبرت
تاءارجإلال نوعش�خي دق نوناقلا نوفلاخي نيذلا نوفظولماو ،ةكرص�لا حلاش�م مدخي ل نوناقلا قرخو
ةش�ايش� وأا ءارجإا عم ام نوناق س�راعت اذإاو ،ةيبيدأاتلا ةكرص�لا تاءارجإاو تاش�ايش� بجوبم ةيبيدأاتلا
وأا ةعبتم ةيعانش� تاءارجإا وأا ام فرع س�راعت اذإا ؛نوناقلا عابتا كيلع ينعتي ..دعاوقلا هذه اهنمش�تت
.بيتكلاب ةروكذلما دعاوقلا عابتا كيلع ،دعاوقلا هذه عم ةكرش�لل قباش� ماظن
:كيلع
.ةيمويلا كتايلوئش�مو كلامعأا ىلع قبطنت يتلا حئاوللاو ينناوقلا مهفتل دهلجا لذب •
.كلمع قيرف ءاش�عأل اهلقنو حئاوللاو ينناوقلا هذهب كئلامز مازتلا نم دكأاتلا •
.تاقوألا عيمج في كتايحلاش� ىوتش�م ردقب فرش�تلاب كمايق نم دكأاتلا •
.اهقيبطت بجاولا تايقافتلاو دوقعلا طورش�ل اقفو كفرش�ت نم دكأاتلا •
.اهنع ةباين فرش�تلا كل لوخت يتلا ةطلش�لاب قلعتي اميف ،اهب مازتللاو ةكرش�لا ينناوقب ملعلا •
.كنم ثركأا ةفرعم مهيدل نمم ةدعاش�لماو هيجوتلاو داش�رإلا ىلع لوش�حلل يعش�لا •
:بنتج
حئاوللاو ينناوقلاب ثاتركلا مدع وأا لهاتج وأا قرخ •
دعاوقلا هذه في تدرو طاقن وأا نوناق يأا قرخب ةفزاجلما •
ً
ً
.كلذب س�يوفت نود ايباتك وأا ايهفش� ةكرص�لا نع ةباين دقاعتلا •
.ةكرش�لا ماكحأا وأا ينناوقلا نم يأا قيبطت مدع نم كنكتم يتلا لئاش�ولا وأا تارغثلا نع ثحبلا •
٥
ءلامعلاو نيدرولماو لامعألا باحس�أا تاقلاع -٢
بلطتت اهمدقن يتلا تاجتنلماو تامدلخا نأاو ،تامدخ ةكرش� لوألا ماقلما في اننأا تاقوألا عيمج في ركذت
دق تاداش�رإلاو تاميلعتلاو ةدولجا ةرادإا ةمظنأا عيمج نإا امك .ةظقيلاو ةيلوئش�لماو ةيانعلا نم ةيلاع ةجرد
.ءاش�رلا مدعب روعش�لا ةيلامتحا ليلقتو ءلامعلا ىدل ءاش�رلا تاجرد ىش�قأا قيقحتل تعش�و
أادبم نإا .ةكرش�لا تامدخو تاجتنم عم لماعتلا في كتايلوئش�م مجحب ةماتلا كتفرعم نم دكأاتلا كيلع
مهفتو لمع ةقلاع مهب انطبرت نيذلا س�اخش�ألا عيمج ةفرعم انبجاو نم هنأا ينعي "كليمع فرعا"
لامعألا باحش�أا نإاف لباقلمابو ،ةكرش�لاب ةقلاعلا رمتش�ت امثيح ءلامعلاو لامعألا باحش�أا تاجايتحا
انيلع بجي هنإاف ..ىواكش� تمدق اذإاو ،ةءافكبو يروف لكش�ب تلاماعلما عيمجب موقن نأا نوعقوتي ءلامعلاو
.ةيانعو ةقدب اهنع يرحتلا
ءلامعلاو لامعألا باحش�أل ةمدقلما تامدلخاو تاجتنلما عيمج نأاب دكأاتلا انيلع ينعتي ..كلذ بناج ىلإا
وناك يمرتو .ةكرص�لا س�يياقمو ميق عم كلذكو اهب لومعلما حئاوللاو ينناوقلا عيمج عم ةقدب قباطتت
لامعألا باحش�أاو ءلامعلا عم مهتلاماعت عيمج في ةيقلاخألا ءيدابلماب ينفظولما عيمج مايق مازتلا ىلإا
ةهازن ىلع فقوتت ةكرص�لا ةهازنف ،س�عبلا مهش�عبو ينش�فانلماو ةماعلاو ةيموكلحا تاطلش�لاو نيدرولماو
.اهيف فظوم لك
:كيلع
يرغل اهيلع علاطلا رظح عم ءلامعلاو نيدرولما ،لامعألا باحش�أاب ةش�الخا ةكرص�لا تافلم ظفح •
.مهل حومش�لما
ةكرش�لاب قلعتت تامولعم يأا ثلاث فرطل فش�كت نأا لبق ةمزلالا ةيحلاش�لا كيدل نأا نم دكأاتلا •
.نيدرولماو لامعألا باحش�أا نم اهعم ينلماعتلماو
نمم مهيرغ وأا ينفلتمخ ام لمع باحش�أل حلاش�م براش�ت اهيف ثدحي دق يتلا تلاحلل نقيتلا •
.ةيش�خش�لا كلحاش�بم وأا ةيراتج ةقلاعب مهب طبترن
.ينش�فانلماو ءلامعلاو نيدرولماو ،لامعألا باحش�أا ةملاش�و نمأا نم دكأاتلا •
ةيموكلحا تاهلجاو ءلامعلاو نيدرولماو ،لامعألا باحش�أا ةفاك عم كتلاماعت في دايلحاو ةهازنلا •
.ينش�فانلماو
٦
.يش�فانت يرغ بولش�أا يأا س�رايم وأا ثحبي عامتجا يأا ةرداغم •
ةيأاب مايقلا دش�قب كنم دروم وأا يموكح لوؤوش�م وأا ليمعلا اهيف بترقي ةعقاو ةيأا نع كريدم غلابإا •
.لمعلا اذه لثم في ةكراش�لما كش�فر ءادبإا دعب ،نوناقلل ةفلامخ وأا ةميلش� يرغ ةش�رامم
:بنتج
اهب ءافولا كنكيم ل يتلا دوعولا يمدقت •
.ةكرص�لا لوش�أا وأا تاجتنم نم يأل ليايتحا مادختش�ا يأا لوح كوكش�لا لهاتج •
.ىرخأا ةيحان يأا نم وأا ةيلالما ةيحانلا نم مهيف بوغرلما يرغ ينلمتحلما ءلامعلل ةكرش�لا تامدخ يمدقت •
في لإا درولما وأا لمعلا بحاش� وأا ليمعلا نع ةباين اهلقنل ةميق يذ ءيش� يأا وأا تاكيش�لا وأا دقنلا لوبق •
.ةعبتلما تاءارجإلا بجوبمو ،ةنيعم فورظ
هنم دب ل - كتعانق في - كلذ ناك اذإا لإا ةكرش�لا نيابم نم ءلامعلا تانايب وأا ةكرش�لا تافلم لقن •
.ةنيعم ةجاح يبليو
كلذ نكي لم ام ثلاث فرط يأل وأا ةماعلا نكامألا في اهئلامع لامعأا وأا ةكرص�لا لامعأا نع ثدحتلا •
.امهلبق نم س�خرم وأا ليمعلا وأا ةكرش�لل ةبولطم تامدخب مايقلل ايرورش�
يش�خش�لا بش�كم قيقحتل تامولعلما مادختش�ا •
.ةكرش�لاب ةراش�لخا قالحإا لامتحاو ةكرص�لا حئاول قرخ وأا س�غلا وأا ةقرش�لا ةلاح في رارقلا ذاختا يرخأات •
.ام ةلماعم ةحش� لوح كش� في تنك اذإا هيجوتلا بلط نم فولخا •
.ربرلما كيدل ناك ول ىتح ام أاطخ ببش�ب ةكرص�لا في رخآا فرط مول •
.بش�انم س�يوفت نود ثلاث فرطل لامعألا باحش�أا وأا ءلامعلا تاجتنم عيزوت •
.ةكرش�لل ةيلخادلا حئاوللاو ينناوقلا اهعنتم ةيمرج يأا باكتراب حامش�لا وأا ام لعف باكترا •
يجرالخا وأا يلخادلا لوادتلل تناك ءاوش� ،اهب ةللش�م تانايب وأا تلايدعت يأا ءارجإا وأا تادنتش�لما ريوزت •
.ةكرس�لل
ً
عم عون يأا نم ميهافم وأا تاش�قانم وأا ططخ وأا تابيترت وأا تايقافتا يأا في انمش� مأا ةحارش� لوخدلا •
.ءلامعلا وأا عيزوتلا قطانمو تامدلخا ماكحأاو طورش�و راعش�ألا س�وش�خب س�فانم
٧
:ةهيزنلا ةيراجتلا تاس�راملما -٣
ةينوناق قرطب س�فانتلاو ،ةهيزنلا ةرلحا قاوش�ألا دوجو ةركفب ةدودحلما وناك دمحأا نب فش�وي ةكرص� نمؤوت
يرغ ةش�فانلما ىلإا ةجاحب انش�لو هب موقن ام ةدوجب نمؤون امك .تامدلخاو جتنلما ةدوج س�اش�أا ىلع ةيقلاخأاو
.انيلكومو انئلامع ةمدلخ ةهيزنلا يرغ وأا ةيقلاخألا
قاوش�ألا في قبطت يتلا ،راكتحلا ةحفاكم ينناوقو ةهيزنلاو ةلداعلا ةش�فانملل لاثتملاب نومزتلم نحن
نمو اهتيرح نم دتح وأا ةراجتلا ديقت يتلا تاش�راملما عنم ىلإا ينناوقلا هذه نم فدهنو .اهيف لمعن يتلا
.ةهيزنلاو ةلداعلا ةس�فانلما
:لثم ىرخأا تاهجو ينش�فانلماو نيدرولماو ءلامعلا عم تايقافتا ةلداعلا ةش�فانلما تافلامخ نمش�تتو
.راعش�ألا ةبقارلم ةلدابتم تايقافتا •
.ءلامعلا وأا نيدرولما س�عب ةعطاقم •
.تاعورش�م وأا تاش�قانم ىلع لوش�حلل تايقافتا ماربإا •
تلامج في ينلماعلل اميش�ل ،اهتيمهأل كلذو ،لاجلما اذه في اهتش�ايش� كاردإا ةكرش�لا يفظوم عيمج ىلع
ةيراجتلا تاداتحلا في ءاش�عألا كئلوأا ىلإا ةفاش�إا ،ةقلاعلا تاذ فئاظولاو تايترش�لماو تاعيبلماو قيوش�تلا
.تاعومجلما كلت لثم تاعامتجا روش�لح نوططخي نيذلا دارفألا وأا ةينهلماو
رثأا اهل نوكي نأا نكيمو ،دقعم عباط تاذ راكتحلا ةحفاكم ينناوقو ةهيزنلا وأا ةلداعلا ةش�فانلما نأاب ركذت
ةمظنألالاو دعاوقلا ةفلامخ نأا امك .اهتاعيبمو ةكرش�لا يدروم س�خي ام اهنيب نم قرط ةدعب انلامعأا ىلع
ً
.اهلثيم نم لكل اش�يأاو ةكرص�لا ىلع ةيرطخ بقاوع هل نوكي نأا نكيم
:كيلع
مكحتلا عم ،نمآا ناكم في ءلامعلاو نيدرولماو ،لامعألا باحش�أاب ةش�الخا ةكرص�لا تافلبم ظافتحلا •
.اهيلإا لوش�ولا في
.ينش�فانلماو ءلامعلاو نيدرولماو ينلكولما عيمج عم كتلاماعت في ةنامألاو ةهازنلا •
.يش�فانت يرغ بولش�أا يأا س�رايم وأا ثحبي عامتجا يأا كرت •
يأاب مايقلا دش�قب كنم دروم وأا يموكح لوؤوش�م وأا ليمعلا اهيف بترقي ةعقاو يأا نع كريدم غلابإا •
٨
.لمعلا اذه لثم في ةكراش�لما كش�فر ءادبإا نأا دعب ةينوناق يرغ وأا ةميلش� يرغ ةش�رامم
فرطلا تلاماعتلو ءلامعلا عيملج اهيلإا لوش�ولا لهش�و ةبترمو ةقيقدو ةلش�فم تلاجش� ىلع ظافلحا •
.ةيفتاهلا تلاش�تلاو تاعامتجلاو ثلاثلا
بجي كلذ ثودح لاح فيو ،نيرخآلا نم ةكرش�لاب ةقلعتلماو ،ةدمتعم يرغلا تامولعلما ملاتش�ا بنتج •
.ماظنلاب يش�يئرلا مازتللا لوؤوش�م وأا ةينوناقلا نوؤوش�لاو رش�ابلما كريدم غلابإا روفلا ىلع
.ةمدلخاو رعش�لاو ةدولجاب ماتلا مازتللا عم ءارش�لا تايلمعب مايقلا دنع رذلحا •
ةرادإلا ةراش�تش�ا كيلع بجي ،ءلامعلا وأا نيدرولما وأا ينش�فانلما عم تلاماعتلا في كش� كيلإا برش�ت اذإا •
.ةعومجملل ةينوناقلا
.ثيدلحا راركت مدع ةاعارم •
عيملج لمعلا س�خي ببش� كانه نأا نم دكأاتلاو ينش�فانلما عم لش�اوتلل ىندألا دلحا ىلع ظفالحا •
.تلاش�تلا
:بنتج
.اهب ءافولا كنكيم ل يتلا دوعولا ءاطعإا •
كلذ نكي لم ام ىرخأا ةهج يأل وأا ةماعلا نكامألا في اهئلامع لامعأا وا ةكرص�لا لامعأا نع ثدحتلا •
ً
.ليمعلا وأا ةكرص�لا لبق نم كلذب احرش�م نوكي نأا ىلع ةكرش�لل ةبولطم انتامدخ زانجإل ايرورش�
ً
عم عون يأا نم راكفأا وأا تاش�قانم وأا ططخ وأا تابيترت وأا تايقافتا يأا في انمش� مأا ةحارش� لوخدلا •
.ءلامعلا وأا عيزوتلا قطانم وأا ، تامدلخا ماكحأاو طورش� وأا ،راعش�ألا س�وش�خب س�فانم
كلذ في ابم س�خش� وأا ةهج يأا ىلإا )كل ةماه يرغ تدب ولو ىتح( ةيكللما نع تامولعم يأا نع فش�كلا •
.كتلئاع دارفأا
.ةلداع يرغ ةش�فانم ىلإا يدؤوت يتلاو ،مهيرغ وأا ينش�فانلما وأا نيدرولما وأا ءلامعلا عم تايقافتا يأا ماربإا •
.قوش�لا تايجيتاترش�او راعش�ألاو انئلامع نع س�فانلما عم تامولعلما لدابت •
.انيش�فانم نم يأا عم تاش�قانلما دونب نم دنب يأا ةش�قانم •
.ينعئابلا وأا ءلامعلا عم ينش�فانلما نع تامولعلما لدابت •
.ينلثامتلما ءلامعلا ينب تامدلخا وأا راعش�ألا في لداع يرغلا زييمتلا •
.انتامدخ وأا انتاجتنم يمدقتل ئش�ي امم ةقئل يرغ ةروش�ب س�فانملل دقنلا هيجوت •
٩
يس�خس�لا كولس�لا -٤
لأا فظولما ىلع .. ايلمع كلذ قيبطتلو .زيتح نودبو ةيللاقتش�او ةهازنب لمعلا تارارق ذختت نأا بجي
ةيراتج تاش�رامم برتعت يتلاو ةيزمرلا دئاوفلا فلاخب ليمع وأا دروم نم ةيش�خش� عفانم يأا لبقي وأا بلطي
ول ىتح ،ليمعلل عفانم وأا اياده يمدقت بلطل بيجتش�ي وأا س�رعي لأا فظولما ىلع بجي .. لثلمابو ،ةيداع
مواش�لما رهظبم روهظلا وأا تاهبش�لا بنجتل اذه .ثلاث فرط اهتميق لمحتي وأا ةميقلا ةش�فخنم تناك
اياده وأا ةفايش�لاب ةقلاع هل ءيش� لوبق وأا يمدقت نإا .رعش�لا وأا ةمدلخا وأا جتنملل يعوش�ولما مييقتلا في
.ةيموكلحا تاهلجا وأا نيدرولما وأا ءلامعلا ىلع يرثأاتلا وأا ةزيم باش�تكا لجأا نم نوكي نل لامعألا
تلالحا نع دش�رت ةيلاتلا تاحفش�لا .ءلامعلا وأا نيدرولما نم تابش�انلما في اياده ينفظولما س�عب ىقلتي
كلذ ناك نإا ةقابلب تامدلخاو ايادهلا س�فر لظي ماعلا مكلحا نكل ،ايادهلا هذه لوبق اهيف نكيم يتلا
بش�انتو ةيداع ةميق تاذ ايادهلا هذه نكت لم ام نكمم تقو عرش�أا في رش�ابلما كريدلم ةلالحا غيلبتو انكمم
.كريدلم عوجرلا كيلع تاداش�رلا حيش�وتل ةجاح في تنك اذإا .فرظلا
فقوتت ةكرص�لا ةهازن نأل ،ةكرص�لا في كتفيظو عم امجش�نم نوكي نأا بجي لمعلا جراخو لخاد ككولش� نإا
.اهيف فظوم لك ةهازن ىلع
:كيلع
ً
ءلامزلاو نيدرولماو لامعألا باحش�أاو ءلامعلا عم كتلاماعت في اينهمو لداعو ،احش�او انيمأا نوكت نأا •
.ةيموكلحا تاهلجاو ينش�فانلماو
.ءلامعلاو لامعألا باحش�أا بتاكم فيو لمعلا في رهظلما نش�ح نوكت يكل يلحلما يزلا دعاوق عابتا •
.هعم لماعتت فرط يأا ىلع ابلش� كلذ رثؤوي ل ىتح بتكلما لمعلا ديعاوبم مازتللا •
.دئاوف نع ثحبت ل كنأاب نيدرولماو لامعألا باحش�أاو ءلامعلل احش�او نوكي ثيحب لامعألا ةرادإا •
ً
نكت لمام اهلوبق لبق كلذ نوكي نأا لش�فيو ،زفاوح وأا اياده وأا س�ورع ةيأا نع امئاد كريدم غلابإا •
.فورظلا بش�انتو ةيداع ةميق تاذ
.ةءاش�إلا ببش�ي ل ىتح ايادهلا س�فر دنع رذلحا •
.كترادإا في اهب لومعلما ينفظولما حئاولو مظن ىلع فرعتلا •
.تاقوألا عيمج في حئاوللاو ينناوقلاو دعاوقلا هذهب مازتللا •
.ةقثلاب ةريدجو ميظنتلا ةنش�ح ةيش�خش�لا كتابيترت نأا نم دكأاتلا •
.ةيلام لكاش�م كيدل تناك اذإا ةيرش�بلا دراولما ريدم ةراش�تش�ا •
١٠
،حيحش� يرغ وأا يقلاخأا يرغ وأا ،فيرش� يرغ وأا ،نيوناق يرغ كولش� يأا في ةكراش�ملل عطاقلا س�فرلا •
.تاقوألا عيمج في هبنتجو
.اهل لمع ةرايزب مايقلا عمزلماو ،ةيركش�ع وأا ةيش�ايش� تابارطش�ا اهب يتلا وأا ةروظحلما قطانلما ىلإا رفش�لا مدع •
.ةعونمم داوم وا لوحك وأا تاردمخ مادختش�اب قلعتت ءاوش� ةهوبش�م تلاح يأا نع غيلبتلا •
.ذوفن زكرم بحاش� نم ةلماعم ءوش� وأا ةيش�نج وأا ،ةيرش�نع ةلماعم ءوش� تلاح يأا نع غيلبتلا •
.لامعتش�لا ءوش� وأا ةقرش�لا وأا ةراش�لخا دش� ةكرش�لا تاكلتمم عيمج ةيامح •
ةلماعم نمؤويل كنم ةيده بلطب ماق ليمعلا ىدل فظولم ةعقاو يأا نع رش�ابلما كريدلم يروفلا غيلبتلا •
.ةكرش�لا تامدخ وأا تاجتنم نم يأل ةيليش�فت
.لمعلا في كئلامز عم كتادقتعمو كميق كراش� •
.اهنع كينثي طغش� يأل عوش�لخا س�فرو اهذيفنتب ىلع لمعلاو ةهيزن تارارق ذاختا •
:بنتج
.كيرغب وأا كش�فنب ةفزاجلما •
.ءلامعلا مهيف ابم ثلاث فرط يأل ةيرش� ةيرهوج تامولعم فش�ك •
.ةكرش�لا ءلامع حلاش�م ىلع ةفش�نم يرغ ةروش�ب ةيش�خش�لا حلاش�لما بيلغت •
.اهب حومش�لما ةيجيوترلا داولما فلاخب اياده يمدقت •
.ثلاث فرط يأل ةكرش�لا لامعأاب قلعتت ةيرش� تامولعم نع فش�كلا •
.ةماعلا وأا ينفظولما وأا نيرخآلا ءاش�عألال رطلخا وأا ةءاش�إلا بلتج دق ةقيرطب فرش�تلا •
.ةيش�خش� بش�اكم قيقحتل نيرخآلا ىلع يرثأاتلل ةكرش�لا في فظومك كعش�و للاغتش�ا •
.ةكرش�لا في رخآا فظوم نم هش�اترقا وأا لالما س�ارقإا •
.ةكرص�لا حلاش�م عم براش�تي يجراخ رودب مايقلل ةيلوئش�لما لوبق •
.قبش�م نذإا نودب ةيجراخ س�ارغأل ةيعمش�لا وأا ةيئرلما وأا ةيباتكلا ةكرش�لا تاكلتمم مادختش�ا •
ةكرش�لا ةرادإا نم رخآا ىوتش�م يأا وأا كريدم وأا ةيرش�بلا دراولما نم ةدعاش�لما ىلع لوش�لحا في ددترلا •
.هيجوتلا س�رغب
.ةيش�خش�لا س�ارغألال ةكرش�لا تادعم وأا قفارم وأا تاودأا وأا تاكلتمم مادختش�ا •
.هش�كعب نايتإلاو ءيش�لا لوق •
.ةجرلحا فقاولما في بذكلا •
.طوغش�لا مامأا ملاش�تش�لا •
١١
تايحلاس�لا س�يوفتو تاءارجإلاو ةرادإلا نس�ح -٥
زانجل ةمزلالا تاءارجإلاو تايلمعلا ةرادإا هاتج ةكرص�لا تاش�ايش� فش�ول تاءارجإلاو ةرادإلا نش�ح يتأات
.ماش�قألاو ةعومجلماب تايوتش�لما ةفاك ىلع تاءارجإلاو تاش�ايش�لا هذه عبتتو ،ةعومجلما ىوتش�م ىلع لمعلا
دقو .يمويلا لمعلا في دش�رمك اهب لومعلما ةيلخادلا هتاءارجإاو هتاش�ايش� ةكرص�لاب لش�فنم مش�ق لكل دجويو
.اهنيعب عئاقول لعف درك ةنيعم تاءارجإاب قلعتي اميف ينفظولما فيرعتل تاش�ايش�لا هذه تممش�
ىلع لك ماش�قألا يريدم موقيو ، ةرادإلا س�لمج ىوتش�م ىلع ةيليغش�تلا ةكرص�لا تاءارجإا يرياعم تممش�
تاش�ايش�لا هذه لقنت مث ،مش�ق لك ىلع قبطنت يتلا تاءارجإلاو تاش�ايش�لل ةيداش�رإلا طوطلخا عش�وب هدح
.ةينعلما مهتابجاو ءادأا نم مهنيكمتل مهيفظوم ىلإا تاءارجإلاو
ىلإا فدهت اهنأا ثيح ،مش�قلل ةددمح كولش� دعاوقك اش�يأا تاءارجإلاو ةيرادإلا تاش�ايش�لا رابتعا نكيمو
ةيرادإلا تاش�ايش�لاب ةيارد ىلع وناك يفظوم عيمج نوكي نأا عقوتيو ،درفلا ىوتش�م ىلع ةكرص�لا تاعقوت لقن
.ةيدرفلا مهلامعأا في ةقدب اهعابتاو ةيداش�رإلا طوطلخاو تاءارجإلاو
ةئيب تايرغتلم اقفو ماش�قألا ىوتش�م ىلع تاءارجإلاو ةيرادإلا تاش�ايش�لا ثيدحتب ماظتناب ةكرص�لا موقت
.ةيلماعلا قاوش�ألاو ةديدلجا تاروطتلا عم فيكتلل لامعلا
ءادأل تايحلاش� ينفرش�لماو نيريدلما س�عب حنبم ةكرص�لا ةرادإا موقت امنيح تايحلاش�لا س�يوفت متي
باحش�أا عم لش�اوتلا نم ديزبم مايقلا نم نيريدلما رابك نكتم ةرادإلا في ةيزكرملالا هذه .ةددمح ماهم
تايحلاش�لاب س�يوفتلا اذه .كلذ رمألا بلطتي امدنع وأا ةكرص�لا مهعم لماعتت نيذلا نيدرولماو تلايكوتلا
.ةءافكو ةيلعافب لامعألا هذه ءادأا نم نيريدلما ينكمتل ةنيعم تاطلش� حنيم
١٢
:كيلع
.ةقيقدلا ةكرش�لا تاءارجإاو ةيرادإلا تاش�ايش�لا ةعوممج رهوجب مالمإلا •
.اهيلإا عوجرلل تاءارجإلاو ةيرادإلا تاش�ايش�لا نم ةخش�نب ظافتحلا •
ءوجللا وأا/و لمعلاب قلعتي حيش�وت يأا ىلع لوش�حلل امئاد تاءارجإلاو ةيرادإلا تاش�ايش�لل عوجرلا •
.ليش�افتلا عيمج ىلع لوش�حلل كريدلم
.كتحلش�لم فدهت اهنأل ةكرش�لا تاءارجإاو تاش�ايش� ماترحا •
ىلإا ةدوعلاب مههيجوت وأا تاءارجإلاو ةيرادإلا تاش�ايش�لا نع حيش�وت ىلإا ةجالحا دنع كئلامز داش�را •
.نيريدلما رابك
تاءارجإلاو ةيرادإلا تاش�ايش�لاب قلعتي لمعلا في رارق ذاختا دنع ةبئاش� ةروش�ب رومألا ىلع مكلحا •
ً
ً
.لمعلا بحاش�و فظولما تاجايتحا ينب اش�وملم انزاوت قيقحتل تعش�و اهنأل
.كل ةحونملما ةيحلاش�لا ىوتش�بم ةيارد ىلع نك •
:بنتج
حاترقا يمدقت نود ليمز وأا ةكرص�لا جراخ س�خش� يأل اهتاءارجإاو ةكرص�لل ةيرادإلا تاش�ايش�لا دقن •
.لش�فألا هاتج ءانب ليدب
.ةكرص�لا تاءارجإاو ةيرادإلا تاش�ايش�لا في تارغثلا داجيإل ةردابلما •
.ةيجراخ ةثلاث فارطأل ةكرش�لا تاءارجإاو تاش�ايش� لقن •
.ةكرص�لا تاءارجإاو تاش�ايش� لهاتج •
.ةينهم وأا ةيش�خش� بش�اكم قيقحتل تاءارجإلاو ةيرادإلا تاش�ايش�لا فيظوتل يعش�لا •
.ةددحلما تاءارجإلاو ةيرادإلا تاش�ايش�لا تاذ فئاظولا لوح ءاردلما ةراش�تش�ا نود ماكحألا رادش�إا •
.كل ةحونملما تايحلاش�لا ىوتش�لم لياتح نع ثحبلا وأا زواتج •
١٣
تامولعلما فس�كو ةرادإاو ةيرس�لا-٦
تايلمعلا ةفاك ءانب ةداعإا حيتت تلاجش�لا هذه .. ةماع ةفش�بو .ةدع بابش�أل تلاجش�لاب ةكرص�لا ظفتتح
ً
،ايلخاد رارقلا ةعانش�و عيقوتلا تايحلاش�ب قلعتت يتلا تادنتش�لماو ،تلاماعلما وأا نامتئلا وأا ةيباش�لحا
.تامولعلما نم لئاه ردق يرفوت ىلع دعاش�ي امم
لامعأا ةعيبطل رظنلابو .ةيش�وش�خ وأا يرش� عباط تاذ تامولعم ىلإا لوش�ولا لمعلا في كعقوم كل حيتي دق
.كتزوح في تامولعم ىلع لوش�لحا في بغري ام س�خش� يقتلت دقف ،اهيف س�فانتلا دعاش�تي يتلا ةكرش�لا
.تلالحا هذه لثم عم لماعتلل ةنيعم تاداش�رإا تاحفش�لا هذه في
،تاجتنلما راكتباو ،لامعألا ةيجيتاترش�إاو ،ليالما ءادألا تانايب يه ةيكللماب ةش�الخا تامولعلما ةلثمأا س�عب
يأا ةنمش�م قيوش�تلا ططخو نيدرولماو ءلامعلا مئاوق كلذك .ةيرش�بلا دراولما تامولعمو ينش�فانلما ليلتحو
ً
ً
لظي ةيرش�لا ىلع ظافلحا في كبجاو نأا ركذت .اماع امادختش�ا اهمادختش�اب حرش�م يرغ ىرخأا تامولعم
ً
.ةكرص�لا في لمعلا تكرت ول ىتح امئاق
.ةديامح ةش�ايش�و لدجلل عش�اخ يرغ بش�انم ماع رهظم قلخ في بغرت ةكرص�لا نأا رابتعلا في ذخؤوي امك
:كيلع
ءلامعلل تامدلخاو تاجتنلما موش�ر عيمج حيش�وت نم دكأاتلا •
.ةينوتركللا ةمظنألا فيو ايقرو ينيلالحا ءلامعلا تلاجش� ظفح •
فارطألا تلاماعمو ءلامعلا عيملج اهيلإا لوش�ولا نكيم ةبترمو ،ةقيقدو ،ةلش�فم تلاجش� ظفح •
.ةيفتاهلا تاثداحلماو تاعامتجلالو ،ةثلاثلا
فش�وي ةكرش� لبق نم ةررقلما ةبش�احلما تاءارجإل اقفو ةيبش�احلما تامولعلماو تاباش�لحا عيمج ظفح •
ةدودحلما دمحأا نب
.هيف لمعت يذلا مش�قلا نم بولطم وه ام بش�ح تلاجش�لا ظفح •
.ةيرس�لا ماترحا •
.يش�اقتلا في اهقح ةكرص�لا دقفت دق يتلا ةيش�خش�لا كاؤور حرط لبق كش�يئرل عوجرلا •
.ةيداعلا تلاماعتلا جراخ فرط يأا هب موقي تامولعم ىلع لوش�حلل لاش�تا يأا نع غيلبتلا •
.كتزوح في يتلا تامولعلما دقف نود ةلوليحلل تاوطخ ذاختا •
.مهل حرش�ملل لإا ةيئرم يرغ رتويبمكلا تاش�اش� نأا نم دكأاتلا •
١٤
.كب س�الخا ليآلا بش�الحا ىلإا لوخدلا ةملك ةيرش� ىلع ةظفاحلما •
.كدعقم كترداغم دنع لوخدلا ةملك يمحي ةش�اش�لل ظفاح مادختش�ا وأا زاهلجا قلاغإا •
.هنم س�لختلا لبق يهتنلما رتويبمكلا زاهج نم تامولعلما ةفاك حش�م •
.كلزنلم تانايبلا كلمح ةلاح في رذلحاو ةطيلحا •
.كلذ في ةعبتلما ةينيتورلا قرطلا مادختش�اب ةيرش�لا تايافنلا نم س�لختلا نم دكأاتلا •
.ةيجرالخا تلاش�تلا عيمج في ةهيزنو ةيجذونم ةقيرطب ةكرص�لا ةروش� زيزعت •
قاروألا كلذ في ابم( ةيرش� تامولعم ىلع يوتتح تناك نإا ًلايل تادنتش�لما ظفح نكامأا عيمج قلاغإا •
)ةش�اش�ح ىرخأا ةيراتج تامولعم يأا وأا ةيمش�رلا
:بنتج
اهدحو ةركاذلا ىلع دامتعلا •
تامولعملل ءافخإا وأا ليلش�ت هنأاب هيرش�فت نكيم لكش� يأاب ءلامعلاب ةقلعتلما تادنتش�لما فييزت وأا يريغت •
.)ةكرش�لا ماش�قأا نم مش�ق اهبكتري دق يتلا ءاطخألا كلذ لمش�يو(
.س�يوفت وأا ميلش� ربرم نودب تلايدعت ءارجإا كنم بلط اذإا هيجوتلا بلط في ددترلا •
.يش�اقتلا في اهقح ةكرص�لا دقفت دق يتلا ةيش�خش�لا كاؤور حرط •
ىلع درلا كلذ لمش�يو ةيلخادلا لئاش�ولا ةفاك ذافنتش�ا نودب ةينوناق ةيموكح ةهج يأاب لاش�تلا •
.تاهلجا هذه نم ةملتس�لما تابلطلا
.راش� نوناق يأا قرخ ىلع ليمع يأا ةدعاش�م وأا قرخ •
.كريدم نم نذإا نودب فلامخ س�رغل كتزوح في يتلا تامولعلما مادختش�ا •
.ةكرش�لاب قلعتت يتلا رومألا في كتءافك وأا كتفرعم ريدقت في ةغلابلما •
ناك ول ىتح س�خش� وأا ةهج يأل )ةماه يرغ كل تدب ول ىتح( ةيكللما نع تامولعم يأا نع فش�كلا •
.كترش�أا نم
س�خش� يأا عم ليآلا بش�الحا زاهلج رورلما ةملك ةكراش�م •
.تقو يأا في كدوجو مدع في لمعي ليآلا بش�الحا زاهج كرت •
.كلذب مهل حرش�م يرغ نوفظوم اهيلع علطي ل ىتح ةفوش�كم ةيوديلا تلاجش�لا كرت •
.كريدم نم كلذب ًلومخ نكت لم ام اهب لاش�تلا وأا ملاعإلا ةزهجأل ثدحتلا •
.عونلا اذه نم لامعأا يأا في ةكراش�لما وأا ةيش�ايش� تانايب رادش�إا •
.ةكرص�لا نع ةللش�م وأا ةبذاك تانايبب ءلدإلا •
.ةيش�خش�لا كتلاش�ارلم ةيبتكلما تاودألا مادختش�ا •
١٥
يلخادلا لاس�تلا -٧
امومع لئاش�ولا هذه مدختش�تو ،اهئاش�عأاو اهيفظوم ينب لش�اوتلل يلخاد لاش�تا لئاش�و ةكرص�لا مدختس�ت
مظنلا في تايرغتلما وأا ةيمويلا تايلمعلا نع ةيلخادلا اهمهش�أا ةلمح عيمج راعش�إا وأا تامولعم ثيدحتل
.خلا ،لمعلا حئاول في يريغتلاو ةيرادإلا تايريغتلاو تلاطعلا لودجو
لش�فأاب ةنيعم ةلاش�ر ليش�وتو ينفظولما ينب يعولا ةجرد عفر ىلإا يلخادلا لاش�تلا نم س�رغلا عجري
نم مهنيكمتل اهيفظوم ىلإا تاش�ايش�لاو حئاوللا في تايريغتلا عيمج لقنب ةكرص�لا موقتو ،ةنكمم ةقيرط
.لبش�لا لش�فأاب مهلامعأا ءادأا
ءادألاو ،حئاوللاو ماكحألاو ،ةيليغش�تلا تاءارجإلا نع تامولعلما لقنب ةكرص�لا في ماش�قألا وريدم موقي
.ىرخألا ماش�قألاو مهل ينعباتلا مهيفظولم تاروطتلا عيمجو عيراش�لما ةياهن ديعاومو فادهألاو
ً
ينبوهولما ىلع ظافلحاو اهيفظولم ةكرص�لا ةلاش�رو ةيؤور لاش�يإا في اش�يئر ًارود يلخادلا لاش�تلا بعلي امك
تامولعلما ةينقتل ةيتحتلا ةينبلا ةيمهأا ىلع ةكرص�لا لوعت ..يلخادلا لاش�تلا ةءافكو ةيلعاف نامش�لو .مهنم
.تامولعلماب ةيارد ىلع اهيفظوم ءاقبإل ىرخألا دراولماو
ً
لاش�تلالو .ةلوقنلما ةلاش�رلا ةيمهأاو ةعيبطل اعبت ،يمش�ر يرغ وأا يمش�ر يلخادلا لاش�تلا نوكي دقو
تاحول مادختش�ا متي ينح في ،خلا س�كافلاو نيوتركللا ديبرلاو تاركذلما مدختش�ت وناك في يمس�رلا
ملاعإل فدهي يذلا يمش�رلا يرغ لاش�تلا في ،خلا اهتارش�نو ةكرش�لا تلامجو ةيلخادلا ةكبش�لاو نلاعإلا
.ماعلا نأاش�لاب ينفظولما عيمج
١٦
:كيلع
.ماش�قألا يريدم عم ةيلخادلا تلاش�تلا عيمج ىلع ظافلحاو نيودت •
.ةيلخادلا س�كافلا لئاس�ر عيمجب لجس� ظفح •
يمش�رلا يرغ لاش�تلا دنع ةميلش�لا ةرطفلا مادختش�ا •
تاقوألا عيمج في يتوش�لاو نيوتركللا كديرب ةعجارم •
نيوتركللا ديبرلاو لاولجا لثم ةنيعم يلخاد لاش�تا تاودأا مادختش�اب س�يوفتلا ىلع لوش�لحا •
.س�كافلاو
.راش�فتش�لا وأا رظنلا ةهجو بلط ةلاح في درلا •
"ةعابطلا" لبق "رّكف" •
س�كافلا ةزهجأاو تلاولجاو ،فتاوهلاو ةلومحلماو ةيداعلا رتويبمكلا ةزهجأا لثم ةكرش�لا دراوبم ةيانعلا •
.مادختش�لا ةش�ايش� نع كتامولعم ثدحو
.يلخادلا لاش�تلال ةكرش�لا ةش�ايش�ب مازتللا نم دكأاتلا •
:بنتج
ةزهجأاو لاولجاو فتاوهلاو نيوتركللا ديبرلاو تنترنإلا لثم يلخادلا لاش�تلا لئاش�و عيمج مادختش�ا •
.ةيش�خش�لا تلاش�تلال س�كافلا
.لمعلا س�ارغأل ةكرص�لا باش�ح ىلع كديرب فلاخ نيوتركلإا ديرب يأا لامعتش�ا •
تلاش�تل ةش�ش�خلما رتويبمكلا ةزهجأا في تانايب ليزنت وأا س�خرم يرغ رتويبمك جمانرب بيكرت •
.ةكرس�لا
.يلخادلا لاش�تلا تاودأاب دمعتم فلت ثادحإا •
١٧
ةفايس�لاو ايادهلا -٨
درولما وأا ليمعلا اهيف ىعش�ي دق عاش�وأا بنتج س�رغب ةفايش�لاو ايادهلاب ةقلعتلما ةكرص�لا ةش�ايش� تممش�
قح هجو يأا لاب بلطم هاتج يعش�لا نم ينفظولما عنم ةيمهأا ىلع زيكترلل كلذكو ،فظوم ىلع يرثأاتلل
.يش�خش�لا كولش�لاب دعاوقلا هذه تايش�وت عم ةش�ايش�لا طبترتو .دروم وأا ليمع ىلع يرثأاتلل
ىلع يرثأاتلا وأا ةلداع يرغ ةزيم ىلع لوش�لحا ىلإا ايادهلاو لمعلا ةفايش� لوبقو يمدقت فدهي لأا بجي
.نئابزلا وأا ءلامعلا
:ىلإا ةص�ايص�لا فدهت
.ةينهبم هزنجأا لمعل فظوم يمركت في بغري يذلا درولما وأا ليمعلل ةءاش�إلا بنتج •
)دوقعلا لوح س�وافتلا ءانثأا لاثلما ليبش� ىلع( اهيفظوم نم يأا وأا/و ةكرص�لا ةناكبم رارش�إلا بنتج •
ً
في ةهازنلاو ةيقلاخألا يرياعملل اقبط اهش�فن ريدت ةيراتج ةش�ش�ؤوم اهنوكل ةكرص�لا ةعمش� ىلع ظافلحا •
.ينش�فانلماو ةماعلاو ةيموكلحا تاطلش�لاو لامعألا باحش�أاو ءلامعلا عم اهتلاماعت عيمج
مهل حرش�م يرغ ينفظولما مظعمو .درولما وأا ليمعلا نم س�اترقلا اهيفظوم وأا ةكرص�لا ةحلس�م في س�يل
ةرادإلال زوجيو .مهل تمدق اذإا ةفايش�لا لوبق مدع مهيلع بجيو ،نيدرولماو ءلامعلل ةفايش�لا بجاو يمدقتب
.ةبش�انلما فورظلا في مكلحا اذهل تاءانثتش�ا عش�ت نأا ايلعلا
؟كرود نم ايرورص� ًاءزج ةفايص�لا نوكت ىتم
دكأاتلا نع لوئش�م كريدم نوكيو ،اهدودح في لمعلا كيلع بجي ..ةفايش�لل ةينازيم كل س�ش�خت امدنع
ً
تاقلاعلا ىلع ظافحلل ينفظولما س�عب تابجاو نم اماه ًاءزج ةفايش�لا يمدقت دعي امك .كلذب كمازتلا نم
:ةطيرش� دروم وأا ليمع نم ةفايش�لا لوبقب ينفظولما ءلؤوهل حمش�يو ،ةبيطلا
ةيراجتلا ةكرش�لا حلاش�م ةفايش�لا بش�انت نأا •
.ةكرص�لا هرفوت يذلا ةفايش�لا ىوتش�م نع اهتميق في ةفايش�لا ىوتش�م فلتخي لأا •
ً
امش�خ فيش�لما حنيم امدنع لاثلما ليبش� ىلع ،ةيش�خش� تاقلاع ىلإا ةفايش�لا روطتب حامش�لا مدع •
.ةكرش�لا يفظولم اش�اخ
.لمعلا نع ةمجانلا تاقلاعلل ةيعامتجلا ةمش�لاب كريدم غيلبت •
١٨
ىلع لوش�لحا وأا كريدم ةقفاوم ىلع لوش�لحا ًلوأا كيلع ..ينلمتمح نيدروم وأا ءلامع دوجو ةلاح في •
عش�اخ كنأاب داقتعا يأا نود ةلوليحلل ةقدب كريدلم رمألا زجوت نأا اش�يأا يرورش�لا نمو .ماع س�يوفت
.رخآلا فرطلا ىلع نيوناقلا يرغ يرثأاتلل ىعش�ت كنأا وأا يرثأاتلل
.هيفترلل س�يلو بش�حف ةيدهك ةمدقم ةفايش�لا اهيف نوكت يتلا عاش�وألا بنجتل دوجوم تنأا •
:ينفظوملل ةماع ةيداش�رإا طوطخ
:كيلع
ةيلوئش�لماو ةمدلخاو ،ةدولجاو ،رعش�لا لثم ةبش�انلما لماوعلا س�اش�أا ىلع ةيدايحب لامعألا تارارق ذاختا •
.ءيش�لا س�فنب انئلامع مايق ىلع ليوعتلاو ةيلالما
:تناك اذإا ايادهلاو ىرخألا ةفايش�لا وأا تابجاولا يمدقت وأا لوبق •
اهيمدقت فورظ ىلإا رظنلاب ةلوقعم اهتفلكت -
ةعانش�لا في ةيداع ةش�رامم لثتم -
.كريدم نم ةقبش�م ةقفاوبم ةملتش�م وأا ةمدقم -
ً
ل ةش�اخ ةلماعم ىلع لوش�حلل يقلتلما ىلع ابلش� يرثأاتلل اهنأاب نيرخآلا اهيلإا رظني لأا -
.نورخآلا اهيلع لش�حي
وأا ةاقلتلما ةلماش�لا ةعفنلما ىلع ءانب ليمع وأا دروم يأل اياده يمدقت وأا لوبق ةحش� لوح تارارق ذاختا •
.طقف ةيدرفلا ةعفنلما س�يلو ةمدقلما
تارارق ىلع يرثأاتلا رهظم وأا يرثأاتلا اهيدل س�يل تيقلت وأا تمدق ةعفنم وأا ةيده يأا نأا نم دكأاتلا •
.لامعألا
:كش�فن لأاش�ا ..)ةفايش�لا عاونأا كلذ لمش�يو(ةيش�خش� ةدئاف يأا لوبق لبق •
وأا تاجتنلماب س�تخي اميف يدايح رارق ذاختا في يتردق ىلع ،ارثؤوم ودبي وأا، اهلوبق رثؤويش� له -
؟س�رعلل ةمدقلما ةكرص�لاب ةش�الخا تامدلخا
؟ةلثامم لامعأا ةفايش� وأا ةيش�خش� عفانم ةكرص�لا مدقتس� له -
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