Converged Final Brochure

Converged Communication Solutions PROVIDING INTEGRATED
was established in 2005 to address a COMMUNICATION SOLUTIONS
need within the IT and Telecoms industry BUILT AROUND YOU
for a single supplier of cost-effective IT
and communication solutions. We are committed to excellence and customer care, delivering a
service that fits our clients’ needs. From small, local businesses
Our network to large companies operating in multiple locations, we provide
Resilience is at the core of our network. services to clients across the UK and internationally.

Our Vision

• Converged is your trusted advisor to support, grow
and enhance your business through innovative technology
solutions

Mission Statement

• Our competent and friendly team will proactively engage
with you to foster a trusted, long term working relationship

• We always strive to be the first choice for clients by
continually developing ‘only found here’ capabilities,
(network) coverage and services

• Our continual improvement and drive for efficiency allows
us to take care of your technology needs allowing you to
focus on your core business

• Our working culture delivers long term staff development,
retention and an enjoyable environment for all

Services
We offer a range of complementary IT services, ensuring you
can maximise your budget. Our full service offering covers:

Connectivity
Infrastructure
IT Support
Business Continuity
Telephony
Structured Cabling
IT Hardware Procurement
Hosting
Office 365

WHAT IS CONNECTIVITY? ROUTERS AND NETWORK TERMINATION DEVICES

In its simplest form, connectivity is the ability to connect to the Internet. A suitable router is required to link the connectivity service to your network.
However, for a growing business it also facilitates multiple site connections, We recommend a Cisco device for the best all-round capability backed up by
allowing a flow of company information. Connectivity also underpins VoIP our highly trained Cisco technicians.
technology, again enhancing the flow of information.
CONNECTIVITY EXTRAS
Below is a brief explanation of technical terms to help you to make an
informed choice. All business connectivity packages are provided with the following
complimentary services:
Download (Bandwidth), Upload (Bandwidth)
The bandwidth available when downloading or uploading to the Internet. Web-space
Where possible, figures are given for the customers’ specific site. Space for your website on our web servers. PHP supported natively. Other
scripting languages may be available on request.
Symmetrical Bandwidth
Symmetrical Internet connections are ones which have the same download and SMTP Mail Feed
upload speeds, and which allow these speeds to be used at the same time. For use with Microsoft Exchange or equivalent SMTP mail servers.

Router Static IP Range
A router is a device that controls the flow of information to the Internet or within Static IP ranges as default on all business packages.
multi-site networks.
Domain Name Hosting
FUP (Fair Usage Policy) Full management of a single domain name. Additional domain names can be
A service with a FUP has a limit on the amount of data that can be downloaded added to this service for £20 per annum per domain.
in a specified time period. This policy applies to broadband products and is in
place so that a small number of users can not disrupt the ISP (Internet Service Anti-spam / Anti-virus screening
Provider) network for the user community as a whole. Side screening of your email traffic for recognised spam and malware
traffic. A portal can be made available for you to review traffic and whitelist/
SLA (Service Level Agreement) blacklist particular senders.
A service with an SLA benefits from network up-time guarantees and fault
response times backed by the relevant wholesale partner. DDoS Mitigation Layer
A carrier agnostic solution that pulls customer traffic through route redirection
Excess Charges / Construction Charges (BGP configuration or DNS redirect) onto global mitigation network scrubbing
Charges incurred in providing services to a particular building or location centres for cleansing. With 4.5 Tbps of attack ingestion capacity across nine
– usually identified at the time of ordering. These can be made up of civil regionally distributed scrubbing centres, we provide a high capacity, low latency
engineering works (e.g. installation of ducting), planning fees and/or solution.
material costs.

Data Centre
A data centre is a facility used to house computer systems
and associated components.

VoIP (Voice over Internet Protocol)
This is the facility to make phone calls over the Internet
and between connected sites.

OUR CONNECTIVITY PORTFOLIO SERVICE COMPARISON LES EFM EFM EoFTTC FTTC ADSL2+ ADSL
4 Pair 2 Pair
LAN Extension Service (LES) ✓ Download Speed Up to Up Up Up Up to 8
Converged uses Ethernet technology to provide LAN Extension Services (LES) to our 10 Gig Up Up to 80 to 80 to 20 Mbps
client base. A LAN Extension Service can be used to connect multiple offices together, Upload Speed to 20 to 10 Mbps Mbps Mbps
typically through the use of fibre. Up to Mbps Mbps Up Up to
Fair Usage Policy 10 Gig Up Up to 20 Up Up to 0.8
Fibre connections are available in various capacities from 100 Mbps to 10Gbps. This Service Level Agreement to 20 to 10 Mbps to 20 1.3
describes the maximum circuit speed available on a given LES connection. Internet 50 MB Web-space x Mbps Mbps Mbps Mbps
bandwidth is then provided from the core of our Network over the LES., where required. SMTP Mail Feed ✓ ✓ Mbps*
Static IP Range ✓ x x ✓
LES allows for symmetrical speeds of up to 10 Gbps. Domain Name Hosting ✓ ✓ ✓✓
Anti-spam / Anti-virus ✓ ✓ ✓
Ethernet in the First Mile (EFM) ✓ Screening ✓ ✓ xxx
EFM provides a high-speed and resilient Internet service, ideal for businesses that have ✓ ✓ ✓ ✓✓✓
outgrown standard ADSL broadband. This service connects to the exchange using ✓ ✓✓✓
existing copper cables. Utilising the copper cables in a paired configuration provides ✓ ✓ ✓✓✓
symmetrical upload and download speeds, alongside stability and resilience. ✓ ✓✓✓
✓ ✓ ✓✓✓
Converged can provide the following variation for EFM: ✓
2 Pair EFM Connection - Symmetrical speeds of up to 10 Mbps ✓ ✓
4 Pair EFM Connection - Symmetrical speeds of up to 20 Mbps ✓
✓ ✓

*(2.4 Mbps with suitable equipment)

Finding the connectivity package that best suits your business can be confusing. To simplify the process,
the following table uses an easy traffic light system to summarise each service against key criteria.

Fibre to The Cabinet (FTTC) ✓ SERVICE OVERVIEW LES EFM EoFTTC FTTC ADSL
FTTC uses a combination of traditional copper cables and fibre optic cables to deliver a Upload Speed (LAN (Ethernet (Fibre to the (Fibre to the (Broadband)
high speed connectivity. The fibre optic cables are run from the telephone exchange to the Download Speed Extension in the First
street cabinets, which then connect to a standard phone line via traditional copper cables. Service) Cabinet) Cabinet)
Mile)
FTTC allows for download speeds of up to 80 Mbps and upload speeds up to 20 Mbps. � ���
�
Symmetric Low
bandwidth Symmetric
bandwidth ���
�
Symmetric � Low to average
bandwidth Symmetric
bandwidth

Asymmetric Digital Subscriber Line (ADSL) ✓ Resilience � � � � �
Cost
ADSL (or Broadband) enables data to travel over copper telephone lines by transmitting Availability Monitored by SLA Covered by SLA Covered by SLA No SLA
over frequencies not in use by voice data. A splitter (also known as an ADSL filter) Service Rating
allows a single telephone line to be used for both the ADSL service and voice �����
calls simultaneously.
Lowest overall
cost

� � � � �

Readily Available Readily Available Readily Available Readily Available Readily Available

Home and Small Office Entry level Internet service �����
Business Max Fully managed Internet services
ADSL2+ Business Three times faster than Business Max connection The service rating indicators beside our connectivity offerings on the opposite page reference this table.

IT SUPPORT PROVIDING INTEGRATED
COMMUNICATION SOLUTIONS
…IT’S YOUR TEAM BUILT AROUND YOU

• Service Desk IT Support
• Auditing At Converged we have developed our support model to be based
• Monitoring on the industry standard ITIL framework. We have a team of highly
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• Infrastructure Projects of technologies.

WWW.CONVERGED.CO.UK Service Desk
We operate a dedicated service desk during standard working hours,
with an optional out-of-hours service for those who need it.

Auditing
To keep ongoing support costs low, we fully audit your systems from
the outset.

Monitoring
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business continuity.

Administration
We provide access management and asset management as standard.

Infrastructure Projects
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60 years’ experience in areas such as Citrix, VMWare virtualisation,
Microsoft Server (Windows, Exchange, SQL) and Datto business
continuity solutions.

Why Converged?
• 24/7/365 ITIL-based support
• Designated Service Manager
• Strategic Partnership
• PRINCE2 - Managed Projects
• Range of Flexible Support Models
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What Next?
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give us a call…

01224 656380 | [email protected] | www.converged.co.uk

BUSINESS CONTINUITY PROVIDING INTEGRATED
COMMUNICATION SOLUTIONS
…REDUCE THE RISE BUILT AROUND YOU
• Enterprise Solutions
• Rise / Risk Business Continuity (BC)
Most businesses today rely on their IT. As a result, Business Continuity
WWW.CONVERGED.CO.UK Planning is a process that companies need to consider. Ask yourself the
following questions:

• What impact would the loss of data have on my business?
• What impact would the loss of a given service have on my business?

Financially, the answers are usually not good. A solid business continuity
plan can help you, and that’s where Datto shines.

Datto
As one of the leading innovators in BC solutions, Datto provides hybrid
cloud-based backup, disaster recovery (DR) and business continuity
solutions to fit companies of all shapes and sizes. Datto devices offer
near-instant local and off-site server virtualisation. This means your
systems are protected against significant downtime and data loss,
whether the issue is hardware related or some form of geographical /
environmental issue.

Datto SIRIS
SIRIS delivers the most aggressive recovery time objective of any
backup, DR and BC solution. Your business can dramatically reduce
downtime with backups saved both locally and in the cloud so that your
data is available within minutes both on and off-site.

Datto ALTO
ALTO is a BC solution built specifically for the unique demands of the
SME.

Why Converged?
Converged is an Elite partner of Datto. We have a number of Datto-
trained engineers who are ready and able to assist in the event of data
loss or system downtime.

What Next?
If your systems are exposed to significant risk, why not give us a call to
find out more...

01224 656380 | [email protected] | www.converged.co.uk

TELEPHONY PROVIDING INTEGRATED
COMMUNICATION SOLUTIONS
…IT’S YOUR CALL BUILT AROUND YOU
• Mitel
• Hosted VolP Telephony
• Fixed Lines Where telephony solutions are concerned, one size rarely fits all. From
traditional calls being made over analogue lines or ISDN, to an Internet
WWW.CONVERGED.CO.UK connection carrying calls (VoIP) using SIP (a communication protocol),
making the right choice for you is important. Beyond how the calls are
carried, where they are handled is also a consideration; do you choose a
local phone system deployment, or would a hosted system better suit your
needs?

Mitel Phone Systems
For customers who want to get the most out of a telephony solution in
terms of functionality and control, we recommend Mitel phone systems.
Mitel systems can run over a variety of connections, offering enterprise level
mobility and unified communications.

Converged has been working alongside Mitel for almost a decade, and
the continual development of their products over that period reinforces our
belief in their systems.

Hosted VoIP
Our hosted SIP platform offers a low cost of entry compared to traditional
phone systems. The platform is scalable, flexible, resilient and portable,
making it an ideal choice for any business that regularly deals with change.

Analogue and ISDN Lines
Converged can provide and manage analogue (PSTN) lines, as well as
ISDN2/30 lines.

Why Converged?
When asking the question “What matters most to your business?” the
same response invariably arrives – “Calls and emails”. Because your calls
matter, we have a team of highly-trained, Mitel-certified engineers. As we
also deal with the required connectivity for these solutions, we are well-
placed to meet all your telephony needs.

What Next?
If you want to do more with calls, make one to us, and we will help you get
there...

01224 656380 | [email protected] | www.converged.co.uk

STRUCTURED CABLING PROVIDING INTEGRATED
COMMUNICATION SOLUTIONS
…IMPROVE YOUR POINTS BUILT AROUND YOU

• Cat6 Structured Cabling
• Inter-building / P2P Wireless It may not be as glamorous as a shiny new laptop, but structured cabling is an
• Additional Services essential part of any network. Whenever issues of connectivity speed arise, the
• Fibre physical element of the network can be overlooked, despite internal cabling
often being the root cause of the problem.
WWW.CONVERGED.CO.UK
Cat6
As well as installing data points in new offices, we test existing networks for
performance bottlenecks. We use Uniprise high-quality Cat6 cabling up to
100m; beyond that distance, we use industry standard single mode fibre to
connect your network. We are also happy to move data points internally as part
of office redesigns, and can provide HDMI over Cat6.

Inter-building / P2P Wireless
If physical infrastructure is not practical, we use wireless networking technology
to build your network. For mobile and guest network access, we supply, deploy
and manage a range of wireless products.

Additional Services
Our team provides additional complementary services such as the installation
of projectors, large screens, speakers, door entry systems and intercoms,
cabinets and Visipatch systems, as well as rack maintenance and rebuilds.
Working with long-term partners, we can integrate the necessary power work to
minimise disruption and reduce project duration.

Why Converged?
If you want your physical network to perform at its best, be sure to use
professionals for your cabling needs. Here at Converged, we place the
emphasis on doing the job correctly, and only doing it once. We don’t promise
to get the job done in the shortest possible time, which inevitably ends up as a
false economy. We do commit to doing the job right - time invested up front is
saved tenfold further down the line.

Going from strength to strength, our cabling team has over 20 years’
experience in data management. As a result of their success they are very busy,
so please book early to avoid disappointment.

What Next?
If you want your physical network to perform at its best, give us a call...

01224 656380 | [email protected] | www.converged.co.uk

OFFICE 365 PROVIDING INTEGRATED
COMMUNICATION SOLUTIONS
…WHEREVER YOU WANT IT BUILT AROUND YOU
• Why use the cloud?
• Why Office 365? Office 365
• Reduced Cost of Ownership Office 365 is an offsite cloud solution that provides remote access to your email,
applications and files from the office, on the road or at home. It includes fully hosted
WWW.CONVERGED.CO.UK email, calendars and scheduling, without any associated infrastructure or engineer
support costs.

Why use the cloud?
Web-based computing services that are hosted centrally provide a range of benefits:

• Mobility
Access to cloud-based systems and their associated data is not limited by location.

• Reduced Infrastructure Costs
Traditional onsite systems carried large associated costs. These costs would increase
depending on the number of geographic locations that required them, resulting in
duplication of systems within a single organisation.

Why Office 365?
Office 365 provides a range of benefits including, but not limited to, the following:

• Low cost of entry
Office 365 is a subscription-based service per user - there are no up-front licensing fees.

• Security and Maintenance
Microsoft works relentlessly to ensure that your data is secure. This includes 24-hour
monitoring of their data centres and encryption of your data, both at rest and in transit.
All servers are kept up-to-date with the latest patches and service packs. No down-time.
No engineer costs. No problem.

• Local Office Installation
A full Office suite can be installed on up to five different devices at no additional cost.

• Service Level Agreement
Microsoft provides an SLA that, if breached, results in account credits.

Why Converged?
Converged has a team of highly trained engineers experienced in deploying Office 365.

What Next?
If you want to enjoy the benefits of Office 365, give us a call...

01224 656380 | [email protected] | www.converged.co.uk

Converged Communication Solutions Ltd
Unit 18 Spires Business Park
Mugiemoss Road
Aberdeen
AB21 9BG

01224 656380
[email protected]

CONVERGED.CO.UK