2018 September Newsletter

September 2018

Clinton Service Unit

PRC Public Service Announcements

Clinton Service Unit (CSU) collaborated with the Cheyenne & Arapaho Tribes’ Television (TV)—

CATV 47, the first native American owned and operated broadcast TV station in the State of Oklaho-

ma, to produce a series of public service announcements (PSA). The PSAs were developed to in-

crease awareness and educate patients on issues related to CSU’s Purchased/Referred Care.

The PSAs included an overview of eligibility, how to report an emergency room visit or hospitaliza-
tion, and steps to take if a patient receives a bill. The PSAs will air on the CATV-47 and may be
viewed on CSU’s Facebook page.

“The vision for this project came from the Cheyenne & Arapaho Tribes’ Health Board Chairman Allen
Sutton,” said CAPT Joe Bryant, (A) chief executive officer. “We are
very appreciative of the CATV and their collaboration on this very im-
portant project.”

The PSA’s may be viewed at https://vimeo.com/287447340, Pictured above: Leslie Panana,
https://vimeo.com/287478973, and https://vimeo.com/287693525. medical support assistant

After Hours Nurse Advice Line

Whether you have an immediate health con- mine the right level of care needed at the mo-

cern, questions about a particular medical con- ment,” said Deonda Roberson, performance im-

dition, or a health question in the middle of the provement officer. “The nurse will listen to the

night, Clinton Service Unit’s (CSU) Nurse Ad- caller and empower them to make confident and

vice Line is here to help. Patients may call the appropriate decisions about their health. After

Nurse Advice Line after clinic hours or on the each call, the nurse will communicate with the

weekend and speak to a registered nurse about patients’ medical home to ensure appropriate

their health care concerns. follow-up is taken. ”

“The Nurse Advice Line will provide real-time The After Hours Nurse Advice Line may be
health care assessments to help patients deter- reached at 844.399.5256.

Fulfilling the Mission and Vision

Indian Health Service Mission

To raise the physical mental, social, and spiritual health of
American Indians and Alaska Natives to the highest level.

Clinton Service Unit Vision

To provide quality health care services focusing on
prevention, restoration and collaborative relationships that

are valued and “exceeds the needs” of our patients,

Clinton Service Unit (CSU) is committed to providing the best quality patient care. The Indian Health
Service (IHS) mission and CSU vision are more than statements; it is how we care for our patients,
family, friends, and coworkers each day.

“To me, the IHS mission statement is one that encourages holistic care,” said Monica Halcomb, El
Reno nurse practitioner. “So many times patients are treated as the disease they have and by doing
so we miss the big picture. By looking at the social situation, you find out why a patient with diabetes
eats the things they do. They may be between jobs or depend on others for food preparation. This
helps you help the patient make changes as best they can.”

“By addressing the mental health of the person, you address the im-
pact the stress the disease has on the person,” Halcomb went onto
say. “If a mental health issue is the problem they are having, it may
cause physical symptoms. You have to address both for the overall
health of the patient. Spiritual issues may determine how or what
treatment a patient chooses. If you are not aware of the patient’s
spiritual needs, you may recommend a treatment a patient does not
feel comfortable with and will not be able to carry out. The great thing
about IHS is we are encouraged to look at all aspects of the person,
and use a team approach to manage the needs of the patients.
When we do this we become a partner with our patient and create
Pictured above: Monica Halcomb, nurse better outcomes through the patient centered medical homes.”

practitioner El Reno Indian Health Center.

Page 2

Clinton Pharmacist Shares
Best Practices

Clinton Pharmacist, LT Michael Hunt, traveled to Phoenix Indian Medical Center to provide a two-
day presentation to pharmacists and pharmacy techs on best practices of pharmacy point of sale
and daily duties. Over 68 employees of the Phoenix and Albuquerque Area attending the trainings.
LT Hunt provided instruction to the staff on a recommendation of daily reports to use, how to fill out
prior authorizations for medications, how to fix the most common point of sale rejections, introduc-
tion of the point of sale monitor, and finding alternate resources for patients without insurance.
“The trainings were created to aid both pharmacists and pharmacy technicians just starting out in
point of sale,” said LT Hunt. “Many sites are just figuring out the added effort in point of sale can pro-
vide a tremendous amount of revenue to increase services their clinic can add to better serve their
patients. It was a great two days of training and seemed to be very well received.”
“LT Hunt has been very influential in increasing pharmacy point of sale for the Clinton Service Unit
(CSU),” said CAPT Joe Bryant, (A) chief executive officer. “He has increase revenue for CSU 3.5
fold since 2012.”

Pictured above: LT Michael Hunt and Pharmacy staff of Indian Health Service in the Phoenix and Albuquerque area.

Page 3

Health Fair

Providers of Clinton Service Unit (CSU) took to the community to provide a health screenings for
students of the Cheyenne and Arapaho Tribes’ Head Start centers. The students of Clinton, Canton,
and Concho Head Starts obtained required medical exams, lab screenings, immunizations, dental
exams, optometry exams, nutrition assessments, and audiology screenings to be an enrolled stu-
dent of the tribal Head Start program.
The health screenings, which could take multiple days to complete through the various appointments
in a normal clinic setting, were all made available to the families to complete in one day at a commu-
nity building close to the respective Head Start centers.
“I appreciate each and every one who worked tirelessly to make these Head Start Health Fairs a
success,” said Bonnie Kraft, director of Public Health Nursing. “We were able to coordinate health
care for 131 Head Start students.”

Keeping Cool

To beat the Oklahoma heat, a compressor change
out was performed on one of the air conditioning
units at Clinton Indian Health Center on September
10, 2018. The unit serves to keep the Outpatient,
Pharmacy, Health Information Management, and
Radiology departments cool. Facilities was able to
bypass a bad circuit to minimize discomfort to the
affected areas until repairs of the unit could be
made.

Page 4

From the Mailbag...

I have been a patient here my whole life and I’m always satisfied,” said Clinton patient.
“I would highly recommend this facility,” said Clinton patient.
“They really care for their patients!”
“The Podiatry Department is a great place!”

“The dentist was great,” said Clinton patient. “I’m happy, happy, happy!”

Facility Updates

The Physical Therapy Department had upgrades to their flooring in the month of September.
Stop by and look at the new flooring!

Page 5

Behavioral Health

Native Americans experience serious psychological distress 1.5 times more than the general
population. Clinton Service Unit’s Behavioral Health department is here to help, offering

outpatient counseling, treatment in both the group and individual setting, crisis intervention,
and psychiatric and psychological services. The department is staffed with professionally
trained providers in behavioral health sciences to address the age specific concerns of
adults, children, and the elderly.

Clinton Behavioral Health Department

580.331.3458

El Reno and Watonga Behavioral Health Departments

580.331.3458

Flu Shots Now Available!

Stop in anytime for a flu shot at any of our three clinics
~ or ~

Bring the whole gang to the Family Flu Shot Clinic, starting
October 4th at Clinton Indian Health Center’s Outpatient Clinic

available on Thursdays from 9am to 4pm.
Appointments are needed.

Page 6

For the privacy of our patients,
no photography or video is allowed
in the facilities of Clinton Service Unit.

Thank you for your cooperation.

For when the unexpected happens...

Clinton’s Saturday Convenient Care Clinic

9 am to 1 pm

Walk-ins Only
No appointment needed

Clinton’s Saturday Convenient Care Clinic provides treatment for minor medical needs:

Sore Throat Eye and Skin Infections Earaches
Insect Bites and Rashes Sinus Congestion Minor Cuts and Wounds
Cough Nausea, Vomiting, Diarrhea Fever
Pregnancy Tests Bladder Infections Allergies

Chronic health needs such as diabetes, follow-up appointments, routine prenatal care, pain management, and chronic medication refill renewals
will require an appointment in the primary care clinic, and will not be seen in the Saturday Convenient Care Clinic.

Page 7

Clinton Service Unit would like to acknowledge
the outstanding efforts of our housekeeping
team and thank them for a job well done.
“The team provides a clean and sanitized envi-
ronment each and every day,” said Sheila
Fuller, housekeeping supervisor. “I would like to say a big thank you!”
“This is definitely the cleanest facility I have ever had the privilege to work in,” said Stevi Brown, radi-
ology supervisor. “If our department is in need of a linen or anything not needed immediately, they
stop what they are doing to take care of us.” Thank you all for the work you provides to our facilities!

Pictured above (back row) :Sheila Fuller, housekeeping
supervisor. Clinton Housekeeping Staff (front row, left to
right): Brianna Sands, Thomas Pumpkin, and Terri Gray.

Pictured above: Gary Smith, Pictured above: Juan Matanae,
El Reno housekeeper. Watonga housekeeper.

Page 8

WELCOME!
CSU’s Newest Team Members

Brianna Diaz Winey Deer
Medical Assistant—PRC Medical Support Assistant
Clinton Indian Health Center
Physical Therapy

Fayth-An Hope Gray Ginger Woodall
Nurse Practitioner Nurse Practitioner
Clinton Indian Health Center Clinton Indian Health Center

Kendra Tapaha
Administrative Student Volunteer

Clinton Indian Health Center

Page 9

CSU “POP” Stars

Personal Outstanding Performance

The “POP” Award recognizes Clinton Service Unit employees who exhibit
“Personal Outstanding Performance”. It is designed to encourage and acknowledge

employees for their everyday efforts and customer service.
Congratulations to all of our POP Stars!

Leslie Panana, Alyssa Barcndebar, Sarita Tofpi, and Misty Burcum

“With the addition to the Finance section of Purchase/Referred Care (PRC), these ladies have hit
the ground running and have been eager to learn and develop skills to move the section forward,”
said Tracy George, lead health systems specialist. “Some have added responsibilities that are new
to them. Without hesitation, they have accepted the challenge. We have had a backlog of claims
that needed research and these ladies have decreased the number from 1,624 claims to 565 in over

an eight day period! We have been able to send 811 claims to payment processing to clear out
open documents in our system and move them to the paid section. This means, patients’ services
are being paid more frequently. I would like to show my appreciation to the ladies for adding valua-

ble service to the Finance session of PRC and let them know they are a valuable addition!”

Kala Rodgers and Carol Poolaw

“Over the Labor Day weekend I attended a church service in Oklahoma City,” said Michael Meeks,
accounting technician. “While there, someone had heard I work for Clinton Indian Health Center and
approached me with the following comments. He told me one of his family members is a patient of

our Audiology department and could not stop raving about how great their customer service was.
He said the drive from Oklahoma City is worth the time. The Audiology team always makes them

feel important and are attentive to their needs. He said there is no other place they go to seek
outpatient care. I thanked him for the compliments and told him I would make sure the Audiology
department heard about them. This made me smile because it proved our staff always go above

and beyond to exceed the needs of our patients and offer the best care around!”

Nathan Broadrick

“Nathan is amazing,” said Stevie Brown radiology supervisor. “He recently moved my computer to
a 64 bit. In the process, there were a few errors along the way. He came up multiple times and
stayed to watch and make sure I had everything I needed to do my job. Not once has he ever

seemed like I was bothering him. He is always helpful with a smile on his face.”

Page 10

Sign up for Text Message
Appointment Reminders

Patients may opt-in to Text Message Appointment Reminders at any of Clinton Service Unit’s three
clinical facilities. Receive fast and convenient communication on your next visit at the tip of your fin-
ger tips.
To receive text message appointment reminders, request the text message “opt-in” form from regis-
tration. Those who opt in for a text message appointment reminder will not receive a phone call re-
minder in conjunction with the text. Parents may opt-in to receive a text message reminder for their
child’s appointments as well.

Don’t be a “No Show”
Please make the call!

When you cancel the appointment you can’t keep,
We can provide care to another patient.

Page 11

Cheyenne and Arapaho Tribes’
Diabetes Wellness Program
Community Outreach - 2018

The Diabetes Wellness Program would like to inform all current clients and invite potential new
clients to our community outreach visits at the locations below. The nurse, dietitian and optometry
technician will be available for foot exams, dietitian consults and eyeglasses.

If you plan to come in, call the office first, so we may pull your chart and see if you will need to
bring in any documentation such as a shoe script, eyeglass script or address verification. Please call

one of the numbers below.

Lana LittleElk (administrative assistant) 405-422-7723
Tara Conway, RD/LD (dietitian) 405-422-7685
Kathy Shawnee, RN (nurse) 405-422-7867
Yolanda VanHook (optometry technician) 405-422-7530

DATE TIME LOCATION
Oct. 2 11 am – 2 pm Hammon Community Center
Oct. 9 11 am – 2 pm Seiling Community Center
Oct. 11 11 am – 2 pm Canton Community Center
Oct. 17 10 am – 2 pm Watonga Community Center
Oct. 23 10 am – 2 pm Independent Living Center/Clinton
Oct. 30 10 am – 2 pm Geary Community Center

REQUIRED DOCUMENTS
CDIB
Current driver’s license or state ID
Proof of residency (electric, gas, cable, rent receipt, etc.)
Prescriptions for eyeglasses or Nike wellness shoes
Proof of diabetes

Page 12

Page 13

Page 14

Clinton Service Unit

Phone Directory

CLINTON INDIAN HEALTH CENTER (580) 331-3300
10321 N. 2274 Road ~ Clinton, OK ~ 73601

Request to establish chart: (580) 331-3369

Cedar Medical Home SweetGrass Medical Home Pediatrics

Dr. Nakia & Michelle Beshaw Dr. Maqbool & Jessica Van Den Berg Dr. Egan & Dr. Hartnett
Apts: (580) 331-3424 Apts: (580) 331-3412 Apts: (580) 331-3466
Nurse: (580) 331-3424 Nurse: (580) 331-3412 Nurse: (580) 331-3466
PRC: (580) 331-3363 PRC: (580) 331-3513 PRC: (580) 331-3307
(580) 331-3420
DEPARTMENTS Chiropractic: (580) 331-3439
Audiology: (580)331-3482 Optometry: (580) 331-3413
Dental: (580) 331-3423 Behavioral Health: (580) 331-3485 Podiatry: (580) 331-3439
Pharmacy: (580) 331-3351 Nutrition: (580) 331-3458 Radiology: (580) 331-3415
PHN: (580) 331-3471 Physical Therapy: (580) 331-3439
Release of Info: (580) 331-3377 PRC: (580)331-3590
Wound Care: (580) 331-3439

EL RENO INDIAN HEALTH CENTER (405) 234-8400
1801 Parkview Drive ~ El Reno, OK ~ 73036

Request to establish chart: (580) 331-3369

Eagle Medical Home Otter Medical Home Wolf Medical Home Pediatrics

Dr. Garcia Dr. Renshaw Monica Halcomb Dr. Mejias
Apts: (405) 234-8411 Apts: (405) 234-8411 Apts: (405) 234-8411 Apts: (405) 234-8411
Nurse: (405) 234-8411 Nurse: (405) 234-8411 Nurse: (405) 234-8411 Nurse: (405) 234-8411
PRC: (580) 331-3336 PRC: (580) 331-3419 PRC: (580) 331-3307 PRC: (580) 331-3419

Behavioral Health: (405) 234-8426 DEPARTMENTS PHN: (405) 234-8430
PRC: (580) 331-3590 Specialty: (580) 234-8402
Pharmacy: (405) 234-8423
Release of Info: (405) 234-8403

WATONGA INDIAN HEALTH CENTER (580) 623-4991
1305 S. Clarence Nash Boulevard ~ Watonga, OK ~ 73772

Request to establish chart: (580) 623-4991 ext. 3000

Turtle Medical Home Pediatrics

Dr. Ali Dr. Mejias

Apts: (580) 623-4991 Apts: (580) 623-4991
Nurse: (580) 623-4991 Nurse: (580) 623-4991
PRC: (580) 331-3336 PRC: (580) 331-3307

Pharmacy: (405) 623-4991 DEPARTMENTS PRC: (580)331-3590

PHN: (580) 623-4991
Release of Info: (405) 234-8403

Page 15

Page 16

Good Questions
for Your Good Health

Every time you talk with a doctor, nurse, or pharmacist,
use the Ask Me 3 questions to better understand your health.

Clinton
Service Unit

CLINTON What is my main problem?
What do I need to do?
10321 N. 2274 Road
Clinton, OK 73601 Why is it important for me to do this?
(580) 331.3300
Tell us how we’re doing...
Cedar (580) 331.3424
Sage (580) 331.3389 We invite you tell us how we’re doing and take
SweetGrass (580) 331.3376 our short online patient survey.
Peds (580) 331.3466
Fax (580) 323.2579 For a paper copy, please stop by registration.
Hours of Operation
2018 CSU Patient Survey
Monday—Friday
8 am to 5 pm https://www.surveymonkey.com/r/CSUPatientSurvey
Saturday
CSU VISION
Convenient Care Clinic
9 am to 1 pm Provide quality health care services focusing on prevention, restoration and
collaborative relationships that are valued and “exceed the needs” of our
EL RENO patients, community and tribal partners.

1801 Parkview Drive
El Reno, OK 73036

(405) 234.8400
Eagle, Otter & Peds

(405) 234.8411
Fax (405) 234-8435
Hours of Operation

Monday—Friday
8 am to 5 pm

WATONGA

1305 S Clarence Nash Blvd.
Watonga, OK 73772
(580) 623-4991
Turtle & Peds
(580) 623-4991
Fax (580) 623-5490
Hours of Operation
Monday — Friday
8 am to 5 pm