June 2021 CSU Newsletter

June 2021

The Monthly Newsletter for Clinton, El Reno, and
Watonga Indian Health Centers

Clinton Service Unit Welcome Committee (pictured above, left to right): Tina Scott, Corey Rodgers,
Brien Weston, Josette Church, Lacey Laurenzana, and Satin Deer.

First Impressions WHAT’S INSIDE:

Every employee deserves a warm welcome and a solid foundation when joining an organization. The Clin- PHN Collaboration
ton Service Unit (CSU) is no exception. Through the establishment of the Welcome Committee in Febru- COVID Update
ary 2021, the service unit is taking strides in making a great first impression and getting new members of
our team off to a great start. Case Management
Penny Wars
“We took forth the plan established by our Chief Executive Officer to make a great first impression on new
employees and make them feel like they are an integral part of our organization,” said Satin Deer, commit- El Reno Update
tee lead. “The team converted our employee orientation survey to an electronic format to gauge new em- New Employees
ployees’ experience in orientation. Initially, we started with a 71 percent satisfaction rate. With a new plan
in place, the satisfaction with the orientation process has increased to 91 percent.” POP Awards

To improve new employees’ experience in the orientation process, the Welcome Committee developed
signs to warmly invite new employees into the facility. The signs are stationed at the entrance and the Ad-
min Conference Room, along with greeters to escort new employees to the correct department. In con-
junction with the standard facility tour, supervisors are now featuring a tour within their respective depart-
ment.

(First Impressions continued on page 3…)

What the IHS Mission Means to Me...

Kim Bownds

Clinton Indian Health Center - Registered Nurse Case Manager

“To me, the IHS mission statement means INDIAN HEALTH
working as a team to provide the best possi- SERVICE
ble care to each and every person we come MISSION
in contact with on a daily basis,” said Kim
Bownds, RN case manager. “I started in the To raise the physical,
nursing field 50 years ago as a nurse aide, mental, social, and
then went on to work as a certified medical
assistant, licensed practical nurse, and finally spiritual health of
as a registered nurse. My first nursing super- American Indians
visor was retired Army. She taught me so and Alaska Natives to
many valuable tools I have carried through- the highest level.
out my career. Being respectful of others, listen to your patient and be
present, being thoughtful and kind, and being thankful you can help CLINTON
others. I am proud and honored to be a part of the Clinton Service SERVICE UNIT
Unit for the last 21 years.”
VISION
What the CUS Vision Means to Me...
To provide quality
Satin Deer health care services

Clinton Indian Health Center - Human Resources Assistant focusing on
prevention,
“The CSU vision states a particular part restoration and
that I love… collaborative relationships that collaborative
are valued and exceeds the needs of our pa- relationships that are
tients, community and tribal partners,” said valued and exceeds
Satin Deer, human resources assistant. “It the needs of our
takes a team to provide quality care. To re- patients, community,
ally create a strong team, we have to estab- and tribal partners.
lish a relationship. We cannot do this work
alone. It truly is a collaborative effort to
provide services to our community and to
accomplish goals that we set for our person-
al and professional lives.”

Public Health Nursing Community Collaboration

The Clinton Service Unit’s (CSU) Public Health Nursing department CSU area through continuously reviewing immunizations lists and
continues to work closely with the Cheyenne and Arapaho Tribes’ reaching out to the parents/guardians of pediatric patients through
Johnson-O’Malley (JOM) Program and CSU’s Pediatrics depart- sending letters, making telephone calls, and conducting home visits
ment to ensure Native youth obtain access to the recommended throughout our community. As many pediatric patients delayed well
immunizations on time and to provide COVID-19 vaccination to baby/child visits and avoided coming into the clinic throughout the
adolescents 12 years of age and older. pandemic, PHN is working with Pediatrics to reestablish these rela-
tionships and encourage our youngest patients to schedule an ap-
Throughout the month of June, the PHN team hosted a drive-thru pointment for those much needed well baby/child visits.
COVID-19 immunization clinic at Darlington Schools, Clinton Indian
Health Center, and Watonga Indian Health Center. Through the As PHN heads back into the community for prenatal home visits,
collaborative efforts with JOM, PHNs identified potential adoles- they have developed promotional material to provide families on
cents for COVID-19 vaccination and have provided the first dose of the background and information on each of our pediatricians. Prior
the Pfizer COVID-19 vaccine to 29 adolescents and are working to to delivery, pregnant women are encouraged to schedule an ap-
facilitate the second dose. pointment to meet a CSU pediatrician in the last trimester of their
pregnancy. To schedule, call Clinton at 580.331.3466, El Reno at
The PHNs are monitoring pediatric immunization rates within the 405.234.8411, or Watonga at 580.623.4991.

First Impressions Continued...

“We prepare for new employees to come on board prior to
their start date,” said Deer. “Instead of taking three to five
days to finish orientation, we have refined the orientation
process to improve the presentation, experience and quali-
ty. The orientation process is now limited to no more than
three days.”

Through collaboration with the Employee Association, the
Welcome Committee provides a welcome package to each
new employee. This packet includes a starter kits of basic
office supplies, handwritten notes of encouragement, lunch
for the employees first day on the job, along with snacks
and beverages throughout the orientation process.

“We are always looking for new ideas on how to improve
the orientation process and create an inviting environment
to make new employees feel like they are a part of the
CSU family!”



CLINTON SERVICE UNIT COVID-19 UPDATE

COVID-19 is a virus identified as the cause of an outbreak of respiratory illness first detected in Asia in late 2019 that has since spread
globally into a pandemic. The virus has spread across all 50 states. Clinton Service Unit is tracking how the virus spreads amongst our

community and service unit.

Positive COVID-19 Cases CSU Total Positive Patients by County
in the State of Oklahoma

457,575

Positive COVID-19 Cases amongst CSU Alameda 1 Grady 3
patients Alfalfa 2 Greer 2
1,106 Beckham 51 Jackson 1
Bernalillo 5 Kingfisher 19
CSU Total Positive Patients by Age Blaine 134 Kiowa 5
Caddo 28 Major 4
0-4 Years 18 Canadian 328 Oklahoma 58
5-17 Years 236 Cleveland 5 Payne 1
18-35 Years 364 Comanche 2 Roger Mills 18
36-49 Years 229 Custer 369 Texas Unk 4
50-64 Years 198 Dewey 22 Washita 33
65+ Years 61 Ellis 1 Woodward 7
Garfield 2 Unknown 1
CSU Total Positive Patients by Gender

Male 460
Female 646

Closing the Loop on Case Management

In March of 2021, the Clinton Service Unit (CSU) Case Management team began mapping a process to close the loop for case manage-
ment referrals.
Based on date of service, the team started running queries on open referrals to iden-
tify whether or not the facility had received records to correlate with each referral.
Once a confirmation was received on the record, the team was able to move forward
in closing the loop for the referral.
“Closing the loop on case management has had a huge impact on continuation of
patient care,” said Robin Marquis, medical support assistant. “Our medical homes
are more up-to-date on the care provided to our patients outside of a CSU facility.
We are better positioned to know when our patients are in need of a follow-up refer-
ral and/or other referrals which need to be placed to provide the needed additional
care. The process to close the loop has decreased the unnecessary incidence of our
patients receiving a bill for services or being sent to collections in relation to unpaid
medical bills”.

Congratulations to Team Four, the Outpatient Department, for taking the victory in the Penny Wars competition hosted by the
Employee’s Association (EA). Penny Wars were held through the weeks of May 17th to June 16th. The friendly competition
amongst the departments raised approximately $1,463 to assist the EA in facilitating events for staff throughout the year. Clin-
ton Service Unit was divided amongst eight teams. Each team had a collection jar to raise points for their team members. Pen-
nies were worth positive points, while teams were encouraged to sabotage other teams through placing silver coins and bills
into the other teams jars to account for negative points. The EA would like to thank all employees for their participation!



UPDATE: El Reno Expansion

Construction of the new facility for El Reno Indian Health Center continues. Over the past month, crews have continued to work
on plumbing, wall rough-in, electrical rough-in, frame entry columns, and start the stone veneer on the outside of the facility.
Over the next several weeks, the beams for the lobby will be hung and installation of the windows will begin. The new facility is
located directly to the east of the current building. Construction will continue throughout the summer and into the fall, with an
anticipated completion date for early 2022.

The front entrance of the new facility for El Reno Indian Health Center.

Crews place the stone veneer on the outside of the building. Steel frame of the new Outpatient department.

In-House Diagnostic Mammograms

Starting July 15th Clinton Service Unit will begin scheduling in-house diagnostic mammography!
Diagnostic mammography is an x-ray image of the breast. Screening mammograms, which are currently provided through CSU, are used
to check for breast cancer in women who have no signs or symptoms of the disease. Diagnostic mammograms are used after the standard
screening exam is performed, when additional images of the breast are needed to further check for cancer when the patient or provider
feels a lump or thickening of the breast tissue.
Previously, when a provider ordered a diagnostic mammogram, patients were referred outside the service unit. Patients will now be able to
obtain the needed x-rays of the breast from different angles, magnification views, or compression of a small area of the breast to maximize
detail, all within CSU’s Radiology department.
Getting a diagnostic mammogram and doing self-breast exams on a regular basis are the most effective ways to detect breast cancer ear-
ly. Patients may self-refer to Radiology for a screening mammogram. If a diagnostic mammogram is required, an order for this service must
be placed through your provider.

Diagnostic mammography team (pictured left to right): Toni Ward and Maci Brooks

Watonga Generator

Engagement with the Cheyenne and Arapaho Tribes’ Emergency
Management team resulted in the installation of a generator trans-
fer switch at the Watonga Indian Health Center (WIHC) to provide
emergency power for the facility. A generator was installed approx-
imately two years ago at the Watonga Community Building, which
is located in the same building attached to the WIHC. However,
the WIHC was not included on the generator at that time. The in-
stallation of a generator transfer switch now allows WIHC power
for emergency services during a power outage. This same tribal
engagement led to the Cheyenne and Arapaho Tribe’s willingness
to use their CARES Act funds to provide a generator for the El
Reno expansion.

LT Whitney Moseley

Registered Nurse Care Manager | El Reno Indian Health Center

LT Whitney Moseley, member of the Cherokee Nation, is eager to
return serving the Clinton Service Unit. She lives in Oklahoma City
with her husband, two year old son, and three pups. In LT Moseley’s
free time, she loves spending time and traveling with her close family

and friends.

Erin Schmidt

Medical Coder | Clinton Indian Health Center

Erin Schmidt, medical coder, is from Weatherford, Oklahoma and
lives outside of town with her husband and two kids. She enjoys
spending time with her family and friends, reading a good book,
being outdoors and loves watching her kids play sports.”

Valerie Pekah

Administrative Assistant | Clinton Indian Health Center

Valerie Pekah, member of the Caddo Nation, is a mother of two
girls, 17 and 19 years of age. Her hobbies include spending time
with her girls and going to volleyball or softball games. Valerie

enjoys going to the lake and cookouts with family. “I’m very
excited for the new opportunities at IHS.”

Brandon Bell

Supply Technician | Clinton Indian Health Center

Brandon Bell, supply technician, was born and raised in
Weatherford, Oklahoma. He graduated from Weatherford High
School and Southwestern Oklahoma State University. Brandon is
married with a little one on the way. “I’m looking forward to
meeting each of you and serving within this great community!”



The POP Award recognizes Clinton Service Unit employees who
Exhibit Personal Outstanding Performance. It is designed to

encourage and acknowledge employees for their everyday efforts
and customer service.

Congratulations to all of our POP Stars!

Cindy Penner

“Since Cindy has joined the Case Management and PRC team, she has shown a true commitment to our patients,” said Angela Sil-
verhorn, PRC lead health systems specialist. “She has been helpful with patient services from her knowledge prior to coming to IHS,
but also in learning our processes. Cindy is willing to assist with patient referrals to ensure patients get the best care. She has been
diligent with our exceptions log and created a document to track oncology patients for their care and services needed. Her wiliness to

help is much appreciated!”

Doug Froniker

“Doug is a great friend to the PRC department,” said Angela Silverhorn, PRC lead health systems specialist. “We call upon him daily
for assistance and he is always willing to help. He gives service to our department with a smile, even when we call him multiple times
per day. We have many computers in our department and with Doug’s assistance, we keep the wheels turning in PRC. We appreci-

ate his service very much and know he deserves much more!”

Michelle Turney

“Michelle has been very persistent with scheduling and working with patients from El Reno Indian Health Center to turn in documents
for their PRC eligibility,” said Angela Silverhorn, PRC lead health systems specialist. “Due to her strive to assist our patients, we
have seen her approved appointment list decrease significantly and her pending list reduce. Michelle works diligently for each
patient. In the short time she has been in our department, I can see the difference she is making.”

Brandon Bell

“Brandon has been in the supply department for a short time, but you would never know it,” said Sheila Fuller, environmental
services supervisor. “He goes above and beyond daily. Just recently he has helped unload several boxes of product for our depart-
ment that he did not even have to help us do. Brandon’s attitude is amazing! He has a pep in his step, a smile on his face, and he

greets each person with such high respect. He is a great team player throughout the entire facility!”

Sara Allen and Christy Prairie Chief

“Sara and Christy with Environmental Services noticed a chemical spill and used the overhead page to announce the Code Orange
Drill,” said Jane Nickel, safety officer. Thanks to both of them for stepping up to practice using the overhead paging system.”

April Gooday, Deborah Weaselbear, Charity Childress, Kara Golden,
Lisa McElroy, & Shaunell Brown

“The Accounts Receivable team has worked hard to get the outstanding Treasury Deposit Number list down,” said Johnelle Lamar,
accountant. “This list has gone from over 100 to around 40. This helps me in being able to do the Web Financial Reconciliations
much quicker each month. Great job and keep up the hard work!”

Corey Rodgers

“In the past two weeks, Corey has helped me with getting receiving fixed on about ten different purchase orders to get them ready for
de-obligation,” said Johnelle Lamar, accountant. “Thank you, Corey!”

Satin Deer

“Satin has taken the lead of the Welcoming Committee and I am so impressed with her leadership in guiding improvement,” said Joe
Bryant, chief executive officer. “Satin is leading this initiative with very little guidance and is hitting it out of the park! We appreciate the

recognition and efforts noticed by Area leadership.”

Brandi Lynn, Anna Casias, Alyssa Barcindebar

“I received a phone call from one of our patient expressing her extreme satisfaction with the PRC department,” said Tracy George,
PRC lead health systems specialist. “She wanted to call and express her happiness and how thrilled she is with the quick turnaround

time for obtaining a last minutes request from her surgeon. PRC worked quick to ensure she had a referral, it was written and
reviewed for approval and priority prior to her appointment. Being this was an unexpected appointment and it was scheduled by the
patient’s surgeon, she was fearful she would have to reschedule her surgery because she thought there was no way a referral would

go through this quick. This quick response was a team effort. Thank you Brandi, Anna, and Alyssa for making this happen!”

Why Does My Dentist Ask So Many Questions?

According to the American Dental Association, over half of the human population has some severity of periodontal (also known as gum)
disease. Gum disease is an infection of the tissues that hold your teeth in place. It’s typically caused by poor brushing and flossing hab-
its, which allow plaque, a sticky film of bacteria, to build up on the teeth and harden.

Gum disease often contributes to lose of teeth and may decrease an individuals ability to chew. There are many secondary factors
causing gum disease that can affect the type and amounts of oral bacteria an individual has. As a result, your dentist or dental hygienist
will ask many questions about your health, medications, and possibly your family history, as all can be related to gum disease.

Whole body ailments such as heart disease, diabetes, and stress are a few factors that may contribute to gum disease. Habits such as
smoking and caffeine consumption can also contribute. Communicating your personal health and habits to your dental professional will
help your team to create the best plan for your
oral and overall health.

As always, you can keep your gums and teeth
healthy by brushing your teeth twice a day,
floss regularly to remove plaque from between
teeth, and visit the dentist routinely for a check
-up and professional cleaning.





Medicaid Expansion is Almost Here!

Medicaid eligibility is expanding for adults ages 19-64. The application process opened on June 1, 2021 for coverage beginning on July 1,
2021. American Indians and Alaska Natives are not required, but highly recommended to enroll or opt-in the new SoonerSelect managed
care plans. If you choose to enroll or opt-in a managed care plan, you will continue to receive the same services you receive now.

Contact a Clinton Service Unit Patient Benefit Coordinator to see if you qualify or have questions about your existing coverage.

Clinton Indian Health Center El Reno/Watonga Indian Health Center
Benefit Coordinators Benefit Coordinator

Teresa Murray Juanita Benally Morsette
(580) 331-3364 (405) 234-8425

Leslie Panana Visit the Oklahoma Healthcare Authority website for more details about the new
(580) 331-3340 SoonerSelect program at
PRC Benefit Coordinator
Angela Vaughan https://www.oklahoma.gov/ohca/about/medicaid-expansion/expansion.html.
(580) 331-3419





Clinton Service Unit

Department Directory

CLINTON INDIAN HEALTH CENTER 580.331.3300
10321 N. 2274 Road ~ Clinton, OK ~ 73601

Request to establish chart: 580.331.3369

Cedar Medical Home SweetGrass Medical Home Willow Medical Home

Dr. Ineke Moak Dr. Maqbool, Dr. Garner Dr. Egan, Dr. Middleton, & Dr. Skelly
Ginger Woodall & Michelle Beshaw & Jessica Van Den Berg Apts: 580.331.3466
Apts: 580.331.3424 Apts: 580. 331.3412 Nurse: 580.331.3466
Nurse: 580.331.3424 Nurse: 580.331.3412 PRC: 580.331.3307
PRC: 580.331.3363 PRC: 580.331.3513 Chiropractic: 580.331.3439
Optometry: 580.331.3413
580.331.3420 DEPARTMENTS Podiatry: 580.331.3439
Audiology: 580.331-3482 Radiology: 580.331.3415
Dental: 580.331.3423 Behavioral Health: 580.331.3485
Pharmacy: 580.331.3351 Nutrition: 580.331.3458
PHN: 580.331.3471 Physical Therapy: 580.331.3439
Release of Info: 580.331.3377 PRC: 580.331.3590
Wound Care: 580.331.3439

EL RENO INDIAN HEALTH CENTER 405.234.8400
1801 Parkview Drive ~ El Reno, OK ~ 73036
Request to establish chart: 405.234.8427

Eagle Medical Home Otter Medical Home Pediatrics

Dr. Garcia, Monica Holcomb Dr. Renshaw & Fayth-An Hope Gray Dr. Mejias
& Michelle Tippeconnic Apts: 405.234.8411 Apts: 405. 234.8411
Apts: 405.234-8439 Nurse: 405.234.8411 Nurse: 405.234.8411
Nurse: 405.234.8439 PRC: 580.331.3336 PRC: 580. 331.3307
PRC: 580.331.3336

Behavioral Health: 405.234.8426 DEPARTMENTS PHN: 405.234.8430
PRC: 580.331.3590
Pharmacy: 405.234.8423
Release of Info: 405.234.8403

WATONGA INDIAN HEALTH CENTER 580.623.4991
1305 S. Clarence Nash Boulevard ~ Watonga, OK ~ 73772

Request to establish chart: (580) 623-4991 ext. 3000

Turtle Medical Home Pediatrics

Dr. Ali & Fayth-An Hope Gray Dr. Mejias
Apts: 580.623-4991 Apts: 580.623.4991
Nurse: 580.623.4991 Nurse: 580.623.4991
PRC: 580.331.3336 PRC: 580.331.3307

DEPARTMENTS
Pharmacy: 580.623.4991 PHN: 580.623.4991 PRC: 580.331.3590
Dental: 580.623.4991 ext. 3007 Release of Info: 580.623.4991

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