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Published by CSU Newsletter Team, 2019-11-27 10:51:53

November 2019 CSU Newsletter

November 2019 CSU Newsletter

November 2019

Clinton Service Unit

Inside this issue: Honoring Service Members

IHS Mission 2 According to the Department of Defense, American Indians and Alaska Natives

Eye Care 3 (AI/AN) have one of the highest representations in the armed forces. An estimat-
PRC Update
Flu Vaccine 4

5 ed 177,000 AI/AN Veterans live in the United States.

Big Idea 6 On November 13, 2019, the CSU Employee Association and Pow-Wow Commit-
Facility Updates 7 tee supported an event to honor current employees who have served in the
Smokeout 8

Improvement Team 9 armed forces. Riverside Indian School’s Color Guard honored the colors and
Russell Bearbow sang veteran’s songs and offered prayers to the men and
USS Comfort 10 women. The veteran’s were served a luncheon to honor their service.

Mental Health 11

PoP Awards 13

Welcome 14 (Veterans continued on page 3…)

2020 Safety Goals 16

El Reno Pharmacist 18

Clinton Pharmacy Receives Award

At the recent Revenue Enhancement Team macists watched and avoided refill too soon re-
meeting at the Indian Health Service (IHS) Okla- jections, registration and pharmacy staff added

homa City Area, Clinton Indian Health Center patients insurance coverage, and the accounts
(CIHC) was recognized for the highest drug cost receivable technicians in the Business Officer
recovery percentage for fiscal year 2019 at 252 processed the collections.”
“Like any good puzzle, all pieces have to be pre-
“This means for every dollar spent to purchase sent to complete the total picture, and the CIHC
medications for dispensing, the pharmacy point- puzzle seems pretty complete.”
of-sale collections was $2.52,” said LCDR Mi-
chael Hunt, pharmacist. “This amazing percent- Watonga Indian Health Center received honora-
age is a result of a total team effort within the ble mention for the highest increase in Medicaid
Pharmacy, Clinic, and Business Office. Our collections through increasing
team reduced the frugal purchasing of medica- collections by 27 percent. Kudos
tions, providers adhered to the formulary, in- to both teams for their outstand-
creased pharmacy point-of-sale efforts, all phar- ing work!

Indian Health Service Mission

To raise the physical, mental, social, and spiritual health of
American Indians and Alaska Natives to the highest level.

Clinton Service Unit Vision

To provide quality health care services focusing on prevention,
restoration and collaborative relationships that are valued and
exceeds the needs of our patients, community, and tribal partners.

“The IHS mission means serving from the heart, satisfying every patient every time, and making
positive connections with our patients and their families.” said Jon Soto, Clinton phlebotomist. “It is
our charge as IHS health care workers to facilitate and educate our patients and their families. I be-
lieve in coaching, teaching, and inspiring our patients to understand their own health conditions, so
they may advocate for themselves. The mission is giving each patient and their families the dignity
and respect they deserve. We must be enthusiastic and passionate toward success. The presence
of a million dollar smile can affect not only our patients, but also all the people around. Without our
patients and their family, IHS has no mission. Reporting to work every day, keeping in mind the suc-
cess of a patient’s clinic and lab visit depends on my state of mind. Obtaining quality blood speci-
mens to ensure accurate testing. The patient’s comfort, state of mine, and well-being is the bottom
line. I see the IHS mission as multi-layered. I’m very privileged and humbled to serve as a part of the

IHS agency.”

Clinton Indian Health Center Phlebotomist ~ Jon Soto

Page 2

Increasing Access to Eye Care

CSU’s Optometry Department is committed to improving the optometry services available to the
American Indian and Alaska Native community in Western Oklahoma. The team has worked to dra-
matically decrease wait times and increase the accessibility of eye care services.

“When I arrived to CSU late in the fiscal year of 2016, the Optometry Department was two to three
years out using the consult system as a waitlist,” said Dr. Matthew Geiger, chief optometrist. “At that
time, we told CSU providers to contact the Optometry Department directly by phone if a patient was
in need of immediate attention. Over the next year, Optometry reduced the consult list to zero and
used a first of the month call-in day. At the start of
2018, Optometry began to use the Graphical User
Interface scheduling waitlist and remained two to
three months out for appointments until Dr. Devin
Staggs arrived in summer of 2019. For the past
few months, Optometry has been operating three
weeks out, with patients scheduling appointments
as they call or walk-up to the window.”

To schedule an appointment for eye care,
call the Optometry Department at 580.331.3413.

Pictured above (left to right): Dr. Matthew Geiger, Rainnie Mitchell,
Francisco Castellano, and Dr. Devyn Staggs.

Veterans continued…

Those who currently serve CSU were honored for their current and prior military service, include:

Eric Stoneroad (Army), Juan Mantane (Air Force), Francisco Castellano (Navy), Pam Heap of

Birds (Army Reserve),

Pete Bearshield (Marines),

Terri Gray (Army),

Todd Lawrence (Navy),

Matthew Belin (Navy), Kara Cline

(Army), Shane Enochs (Army Reserve),

Carolyn Fletcher (Army),

Brien Weston (Air Force), and

Allison Levans (Air Force). Pictured above (left to right): Eric Stoneroad, Juan Mantane, Kara Cline,
Thank you for your service! Brien Weston, Shane Enochs, Francisco Castellano, Carolyn Fletcher,

Matthew Belin, and Pete Bearshield.

Page 3

Purchased/Referred Care Update

Provisions within the Indian Health Care Improvement Act (IHCIA) ensure a patient who receives
authorized Purchase Referred Care (PRC) services shall not be liable for the payment of any charg-
es or costs associated with the provisions of such service. When services are authorized, a letter is
generated to the outside provider to document IHS’s responsibility to issue an authorizing purchase
order and payment, and to show the patient should not be directly billed for these services.

CSU strongly recommends for patients to keep all copies of the IHCIA letter. Should a patient re-
ceive a bill, they are encouraged to bring a copy of the bill to Clinton, El Reno, or Watonga Indian
Health Centers, fax a copy of the received bill to 580.331.3565 (Attention: Finance Division), or call
to speak with our Finance Division at 580.331.3590 (option two). Once the bill has been forward to
PRC, patients should follow-up with PRC to ensure the bill was received by the department and pay-
ment will be taken care of.

For questions regarding payment of a referral, contact: Leslie Panana at 580.331.3417.

Pictured above: Example of PRC Five-Day Letter

Page 4

Fight Flu this Season

Flu season is here and an annual flu vaccine remains the single best way to protect yourself and
your loved ones from flu. We encourage you to get your annual flu vaccine and share your own rea-
sons for being vaccinated by using the Health and Human Service #WhyIFightFlu. Here are some
reasons to get vaccinated.

1. Flu is dangerous. The flu is different from the everyday cold. It can last two weeks or
more and cause serious complications such as pneumonia. Seasonal flu is a serious disease
that causes millions of illnesses, hundreds of thousands of hospitalizations, and tens of thou-
sands of deaths every year in the United States.

2. Flu vaccination reduces your chances of getting sick with flu or winding up in the hospi-
tal. Those who get a flu vaccine are less likely to get sick from a flu virus. If you do get
sick, some studies have shown if you are vaccinated your illness may be less severe.

3. Getting your flu vaccine could save someone else from getting seriously ill. Babies,
young children, pregnant women, people 65 and older, and those with certain medical conditions
are all at increased risk of complications from flu. Being vaccinated reduces the spread of flu,
which can protect your family members, co-workers, and all those around you.

4. Flu vaccines are safe. Millions of flu vaccines have been given safely for more than 50
years. You body’s natural response to vaccination may result in common things like a little red-
ness at the injection site or a slight fever, but these are usually mild and pass quickly.

The flu vaccine is now available at any of CSU’s three facilities!

Stop by the Clinic or Pharmacy to receive your flu shot today! Appointments are not needed.
The flu vaccine is recommended for all people six months of age and older.

Can’t make it into the clinic? CSU’s Public Health Nurses (PHN) will
be in the community to provide flu vaccines on the following dates.
The PHNs have provided 799 flu vaccines during outreach events!

Date Location Time
Dec. 2 Cheyenne and Arapaho Tribes’ Christmas Dinner - Seiling 5 pm - 8 pm

Dec. 3 Cheyenne and Arapaho Tribes’ Christmas Dinner - Geary 6 pm - 8 pm
Dec. 4 Cheyenne and Arapaho Tribes’ Christmas Dinner - Woodward 6 pm - 8 pm
6 pm - 8 pm
Cheyenne and Arapaho Tribes’ Christmas Dinner - Concho 1 pm - 3 pm
Dec. 5 Cheyenne and Arapaho Tribes’ Christmas Dinner - Watonga 6 pm - 8 pm
6 pm - 9 pm
Cheyenne and Arapaho Tribes’ Christmas Dinner - Kingfisher 6 pm - 8 pm
Dec. 10 Cheyenne and Arapaho Tribes’ Christmas Dinner - Oklahoma City 6 pm - 8 pm
Dec. 11 Cheyenne and Arapaho Tribes’ Christmas Dinner - Canton/Longdale 6 pm - 8 pm
Dec. 17 Cheyenne and Arapaho Tribes’ Christmas Dinner - Elk City

Cheyenne and Arapaho Tribes’ Christmas Dinner - Hammon

Page 5

What’s the Big Idea?

In celebration of Healthcare Quality Week, CSU hosted our first “What’s the
Big Idea” event. Each facility submitted 13 poster boards, displaying a variety
of quality and performance improvement projects. The projects highlighted
CSU’s commitment to process improvement, patient safety, improving patient care and outcomes,
and improving the work environment. Employees, visitors, and special guests were encouraged to
vote on the submissions to award in the categories of Patient Impact, Design and Presentation, In-
novation, and Best Overall.

The award for Patient Impact went to the Podiatry, Wound Care and Clinic Sterile Processing Staff
for improving communication when dropping off soiled instruments by creating a door sign to ensure
timely processing. The number of incidents of soiled instruments not processed within the allotted
period has decreased from 13 incidents in 2017, six incidents in 2018, and down to 0 in 2019.

The Housekeeping Department’s Infection Prevention project was awarded for the Best Design and
Presentation. The Housekeeping Department provided information on infection prevention strategies
to promote hand hygiene, preventing respiration & flu exposure, and facility cleanliness. Patient sur-
veys show a 98 percent average for patients who are satisfied with facility cleanliness.

The award for Innovation went to Francisco Castellano for his pre-printed envelope project. Castella-
no identified one of the largest time consuming tasks to be the printing of letters and preparing en-
velops for mailing. A cost analysis versus benefit was conducted on the cost of buying an envelope
printer versus the cost of man-hours in the preparation of envelops. The analysis was performed
and showed purchasing an envelope printer would save CIHC ~$300,000 per year.

El Reno Pharmacy team received Best Overall
award for their work on Antibiotic Stewardship.
The pharmacists reviewed and updated medica-
tion quick orders to meet current guidelines. The
percent of medication quick orders meeting
guidelines went from 10 percent to 100 percent.

Each department showed how they exceed the
need of the care CSU provide each day!

Pictured above (left to right): Ambry Heller and Kelley Yoder receive the
Patient Impact award during Healthcare Quality Week.

Page 6


El Reno & Watonga Indian Health Centers

Planning continues to progress and move forward on the El Reno Indian Health Center expansion
project. At the end of fiscal year 2019, the service unit completed design intent drawings to submit
the request for construction package to leasing. The project is on track for a tentative ground-
breaking to be held during the spring of 2020. If the project progresses according to schedule, the
tentative completion of the new El Reno Indian Health Center is set for spring of 2021.
CSU’s Facilities Department completed renovation of the Watonga Indian Health Center’s Dental
Department, which included much-needed updates to the sterilization area. Renovations were also
completed on a new Registration Area, complete with a large, patient friendly window. Plans are un-
derway to move forward with renovation of Watonga’s Pharmacy to increase the square footage of
this department, provide updated modular furniture, and add a private counseling room. Pharmacy
will be temporarily relocated to the newly renovated Registration Area until construction is complete.

Page 7

According to the American Cancer Society, more than 34 million Americans still smoke cigarettes,
and smoking remains the single largest preventable cause of death and illness in the world. Smok-
ing causes an estimated 480,000 deaths every year, or about 1 in 5 deaths. More than 16 million
Americans live with a smoking-related disease.

CSU teamed with the Cheyenne and Arapaho Tribes’ Health Education program to join the Ameri-
can Cancer Society’s Great American Smokout. This annual intervention is held the third Thursday
of November by the American Cancer Society. The event challenges people to quit on that day, or
use the day to make a plan to quit. Members from both the Cheyenne and Arapaho Tribes’ Health
Education program and Clinton Indian Health Center (CIHC) Pharmacists were on hand to discuss
the dangers of tobacco and what CSU can do to help patients quit.

Pharmacy and Dental staff presented to students at a Weatherford Elementary about the common
misconceptions of e-cigarettes. Students were educated on the wide variety of toxic substances con-
tained in e-cigarettes and the dangerous effects aerosols contained within e-cigarettes can have on
brain development and lung health.

Quitting smoking isn’t easy. It takes time, and needs a plan. You don’t have to stop smoking in one
day. CSU is here to help. Together, our providers and pharmacists will work with each patient to en-
sure they have the support they need to be a success-
ful quitter. CSU’s Smoking Cessation program offers
individualized counseling to encourage patients through
the process of quitting tobacco products. The program
offers medication, life-style modification, and other tools
to reduce the urge to smoke and help put down ciga-
rettes. For more information on quitting smoking, call
CSU Pharmacy at 580.331.3474.

Pictured above (left to right): CDR Rebecca Geiger, LT Amanda
Haggard, and LCDR Julie Boese present to Weatherford students

on the dangers of e-cigarettes.

Page 8

IHS Oklahoma City Area
Improvement Team

The IHS Oklahoma City (OKC) Area Office recently held their first Improvement Team workgroup
meetings. CSU sent CDR Rebecca Geiger, Sara Carter, Stevi Brown, Satin Deer, Michelle Beshaw,
and LT Zohaib Ishaq to serve on the workgroups as representatives of the service unit. The
workgroups are tasked to collaboratively develop, test, and implement system-wide changes to help
improve the areas of employee recruitment, human resources (HR), customer/employee engage-
ment, and leadership.
“I am involved with Michelle on a workgroup with employees from the OKC Area service units who
have a passion for improving employee engagement and satisfaction,” said Sara Carter, El Reno
pharmacist. “Our aim is to increase the job satisfaction and employee engagement of all OKC Area
IHS employees through implementation of a standardized employee recognition program.”
“Satin and I are working on the HR workgroup to improve communication between hiring managers
and HR to assist in decreasing time of hire, notifying new hire application status, and keeping hiring
managers knowledgeable,” said Stevi Brown, Radiology supervisor. “I’m happy to be a part of this
team to help the communication triangle within HR to assist in expediting the onboarding process for
a new hire. As a hiring manager, it’s important for me to fully understand the process and be able to
provide an update to an applicant should they call. I’m excited to watch the changes within the sys-
tem as ideas are implemented.”
The teams will use the Model of Improvement and have leadership sponsors to assist in creating
and implementing the new processes for the IHS OKC Area. The workgroups will work together over
the course of a year to implement the new processes.

Page 9

Dental Hygienist Deploys on
Hospital Ship Mission

Recently, the USNS Comfort embarked on a six-month mission to provide medical assistance in
support of regional partners, conducing mission stops in Colombia, Costa Rica, Dominican Republic,
Ecuador, Grenada, Haiti, Jamaica, Panama, Peru, Saint Lucia, St. Kitts and Nevis, and Trinidad and
Tobago. Lieutenant (LT) Alyssa Rowe, CSU dental hygienist, represented one of the multiple United
States Public Health Service (USPHS) dental officers and dental hygienist officers during this de-
ployment. LT Rowe provided care on the Comfort while it was in Grenada and continued on to St.
Lucia and to St. Kitts.

“Because of the high costs of dental care on the islands, many sought dental hygiene care and the
Dental Clinic was kept very busy,” said LT Rowe. “I spent my free time listening to and learning from
other military services on board the ship and star gazing from the deck. I felt very proud to be a part
of the USPHS.”

Pictured above: LT Alyssa Rowe on the USNS Comfort

Pictured above: USNS Comfort anchored in Saint Lucia, September 2019.

Page 10

CSU Trains Staff in
Mental Health First Aid

Mood dCishoredeyrseanffnecet o&ne iAn 1r0aapdaulhtsoin the United States each year. Depression is the most com-
mon, impacting 6.8Tpreircbeentso’f adults in any one year. Of these adults, 57 percent receive the profes-
sional mental HheealtahdcarSe toar ortther services they need. This means someone around you may be
dealinHg weitah ldtehpreSssciorn eanednniont ggetFtinagitrhe support they need.

CSU is focused on training our entire staff on Mental Health First Aid, and how to better understand
depression and provide support to our patients. Integrated Behavioral Health Specialist Afton Luttrell
and Laboratory Technician LT Zohaib Ishaq teamed to train CSU staff in Mental Health First Aid.

“As a Mental Health First Aid Trainer, I got to learn and teach others about the importance of recog-
nition and early interventions for mental health disorders in our communities,” said LT Zohaib. “It has
helped me to become more observant by being able to act as a first responder for individuals who
may be in crisis and are in need of immediate assis-

LT Zohaib went on to say, staff members they have
trained feel more prepared in terms of recognizing and
helping someone suffering from mental health disorders.
“I feel this training is a great tool for our staff and for the
community. It brings awareness and lowers the stigma
associated with mental health disorders”.

Afton Luttrell and LT Zohaib Ishaq instruct CSU staff on Mental
Health First-Aid.

Don’t be a “No Show”
Please make the call!

When you cancel the appointment
you can’t keep, we can provide care to

another patient.

Page 11

Page 12

CSU “POP” Stars

Personal Outstanding Performance

The POP Award recognizes CSU employees who exhibit
Personal Outstanding Performance. It is designed to encourage and acknowledge

employees for their everyday efforts and customer service.

Angie Vaughan

“A patient informed me that Angie is one of the most informative Purchased/Referred Care (PRC)
representatives at the Clinton Indian Health Center,” said Alyssa Barcindebar, PRC representative.

Jennifer Kennedy

“A employee from an outside provider’s office called stating she loves Clinton Indian Health Center
and Jennifer Kennedy,” said Julie Hoover, PRC supervisor. “The office accepts all patients from

IHS, however Clinton PRC and Jennifer are absolute favorites. This employee went onto say CSU
answer our phones, does what we say, works quickly and professionally. Jennifer is a huge asset to

our company and department. She and PRC deserve the amazing praise for the work they do.”

Sarita Tofpi

“I had the pleasure of meeting with one of our patients,” said Tracy George, PRC finance. “The pa-
tient wanted to specifically let me know how pleased they were with Sarita. In their words… after
three days of frustration, Sarita was the first human they spoke with after their hospitalization. Sarita
went above and beyond. She told the patient what to do and who they needed to talk to. They want-

ed to let us know how valuable Sarita is and how much she appreciates her.”

Kendra Tapaha, Jackie Reynolds, Helen Dodson,
Jennifer Kennedy, & Leslie Panana

“These ladies went above and beyond to ensure patient care and were willing to do so past their
tour of duty,” said Julie Hoover, PRC supervisor. “Teamwork was demonstrated to ensure the pa-
tient received necessary care when a STAT order came in at 4 pm for a procedure to take place the
next morning. The team completed approval for the referral all before 6 pm, so the approved referral

was with the hospital prior to the procedure the next morning.”

Helen Dodson, Angela Silverhorn & Kayla Barna

“A very upset patient called demanding information regarding their referral,” said Julie Hoover, PRC
supervisor. “Kayla tried to explain what the delay entailed. The patient described their frustrations at
Kayla for about ten minutes. When they were done, Kayla calmly explained to give her 30 minutes
and she would call them back with an explanation. She got the case manager to rewrite the referral,

the lead care coordinator to process the referral, and called the vendor to have the patient sched-
uled for the next morning. When she called the patient back, they were so grateful they wrote and

email stating YOU ROCK!

Page 13

Dr. Allison Levans, DDS

Supervisory Dentist |Watonga Indian Health Center

Dr. Levans is the Supervisory Dentist for Watonga Indian Health Center.
Since attending dental school, she has worked for the Veterans Administra-
tion, IHS, and private practice. She spend time this past two years with the
Army as a dentist in Kuwait and Fort Bliss, Texas. Prior to becoming a den-
tist, Dr. Levans was a Registered Nurse (RN) for ten years, practicing in
both the Army and in civilian hospitals. As a RN, she worked in medical-
surgical, the emergency department, and served as a psychiatric nurse.

Daniel Hibbert

IT Specialist |Clinton Indian Health Center

Originally from Weatherford, Oklahoma, Daniel Hibbert is a member of the
Chickasaw Nation. He is married to Amanda Hibbert and together they have
three girls, Ainsley, Chloe, and Oakley. Daniel was formerly employed in the
oil and gas sector as an automation technician and had the privilege of serv-
ing the Cheyenne and Arapaho tribes as a paramedic. In his spare time, Dan-
iel enjoys traveling with his family and cycling. He looks forward to serving
members of CSU in his role as an Information Technology Specialist.

Matthew Belin

Behavioral Health Technician |Clinton Indian Health Center

A member of the Omaha Tribe of Nebraska, Matthew Belin comes to CSU
from a service unit in Chinle, Arizona, where he served as a domestic violence
prevention specialist. His past roles within IHS have included diabetes preven-
tion lifestyle coach, school health education technician, and fitness specialist.
“It is a privilege to be of service to the Native community of Clinton and sur-
rounding areas.” Belin enjoys college football, cooking and traveling.

Page 14

Page 15

Patient Safety Goals

CSU is committed to providing a safety of culture for our patients and staff.
National Patient Safety Goals, set forth by the Joint Commission, are a se-
ries of specific actions accredited organizations are required to take in or-
der to prevent medical errors such as miscommunication among caregivers and medication mix-ups.
A panel of national safety experts has determined taking these simple, proven steps will reduce the
frequency of devastating medical errors.

The 2020 Ambulatory Health Care National Patient Safety Goals improve patient safety and
focus on problems in health care safety and how to solve them.

Identify Patients Correctly

Use at least two ways to identify patients. For example, use the patient’s name and date of birth.
This is done to make sure each patient gets the correct medicine and treatment.

Use Medicines Safely

Before a procedure, label medicines that are not labeled. For example, medicines in syringes, cups
and basins. This is to be done in an area where medicines and supplies are set up. Extra care is to
be taken with patients who take medicines to thin their blood. The health care team should record
and pass along correct information about a patient’s medicine, find out what medicines the patient is
taking, compare those medicines to new medicines given to the patient, and make sure the patient
knows which medicines to take when they are at home. An up-to-date list of medicines the patient
takes should be provided every time they visit a doctor.

Prevent Infection

The hand cleaning guidelines from the Centers for Disease Control and Prevention and World
Health Organization should be used to improve hand cleaning.

Prevent Mistakes in Surgery

The health care team should make sure the correct surgery is done on the correct patient and at the
correct place on the patient’s body. The correct place on the patient’s body where the surgery is to
be done should be marked. The team is encouraged to pause before the surgery to make sure a
mistake is not being made.

Page 16

A Tribal Veterans Representative (TVR) acts as a liai-
son between tribal communities and Veterans Affairs
(VA). These representatives are a good place to start
when accessing health coverage. They:

 Help Veterans access VA benefits

 Assist Veterans with filing claims

 Provide Veterans information about services availa-
ble through VA, the tribal community, federal and
state governments, and other sources

Learn more about TRVs at

Eligibility and Services
American Indian and Alaska Native (AI/AN) Veterans
may receive health care from multiple agencies and un-
der more than one insurance plan. Even with coverage
from VA or IHS, Veterans may want to enroll in Medi-
care, Medicaid, or private insurance.

Veterans Health Administration
Veterans should sign up for VA health benefits as soon
as possible after leaving military service. Learn more at

Indian Health Service
If you are an AI/AN Veteran and receive services from
an IHS or tribal facility, VA will reimburse all IHS and
some tribal health facilities for care provided to Veter-
ans enrolled in VA Health if that care is included under
VA Health benefits.

To learn more about support for Veterans
Health Care Coverage, speak with CSU’s Bene-
fits Coordinators at 580.331.3364, 580.331.3402,
or 405.234.8425.

Page 17

El Reno Pharmacist
Receives Certification in the Society of

Infectious Disease Pharmacists

Congratulations to Bethany Johnson, El Reno pharmacist, on recent completion of the Society of
Infectious Disease Pharmacists (SIDP) certificate program. The SIDP is an association of pharma-
cists and other health care professionals who wish to promote the
appropriate use of antimicrobial agents. Infectious disease pharma-
cists strive to prevent antimicrobial resistance to uphold the safety
of our current and future patients. SIDP offers an Accreditation
Council for Pharmacy Education accredited program to provide
continuing education to pharmacists desiring to further their
knowledge in infectious diseases. The certificate program consists
of three phases, which includes self-study modules, live webinars,
and completion of a practice-based project implementing the train-
ing. Through SIDP membership, pharmacists have the opportunity
to collaborate with other health care professionals, participate in
further trainings, and implement new ideas into their practice sites.

Congratulations to Bethany Johnson
on Society of Infectious Disease Pharmacists Certification!

Clinton Holiday Meal

December 4, 2019

El Reno Holiday Meal

December 19, 2019

CSU Staff Development Day

January 29, 2020

Page 18

Page 19

For the privacy of our patients,
no photography or video is allowed
in the facilities of Clinton Service Unit.

Thank you for your cooperation.

For when the unexpected happens...

Clinton’s Saturday Convenient Care Clinic

9 am to 1 pm

Walk-ins Only
No appointment needed

Clinton’s Saturday Convenient Care Clinic provides treatment for minor medical needs:

Sore Throat Eye and Skin Infections Earaches
Insect Bites and Rashes Sinus Congestion Minor Cuts and Wounds
Cough Nausea, Vomiting, Diarrhea Fever
Pregnancy Tests Bladder Infections Allergies

Chronic health needs such as diabetes, follow-up appointments, routine prenatal care, pain management, and chronic medication refill renewals
will require an appointment in the primary care clinic, and will not be seen in the Saturday Convenient Care Clinic.

Page 20

Page 21

Clinton Service Unit

Phone Directory

10321 N. 2274 Road ~ Clinton, OK ~ 73601

Request to establish chart: (580) 331-3369

Cedar Medical Home SweetGrass Medical Home Willow Medical Home

Dr. Molina, Ginger Woodall, & Michelle Beshaw Dr. Maqbool & Jessica Van Den Berg Dr. Egan, Dr. Hartnett,
Apts: (580) 331-3424 Apts: (580) 331-3412 & Dr. Mejias
Nurse: (580) 331-3424 Nurse: (580) 331-3412 Apts: (580) 331-3466
PRC: (580) 331-3363 PRC: (580) 331-3513 Nurse: (580) 331-3466
(580) 331-3420 PRC: (580) 331-3307
DEPARTMENTS Chiropractic: (580) 331-3439
Optometry: (580) 331-3413
Audiology: (580)331-3482 Behavioral Health: (580) 331-3485 Podiatry: (580) 331-3439
Dental: (580) 331-3423 Nutrition: (580) 331-3458 Radiology: (580) 331-3415
Pharmacy: (580) 331-3351 Physical Therapy: (580) 331-3439
PHN: (580) 331-3471 PRC: (580)331-3590
Release of Info: (580) 331-3377 Wound Care: (580) 331-3439

1801 Parkview Drive ~ El Reno, OK ~ 73036

Request to establish chart: (580) 331-3369

Eagle Medical Home Otter Medical Home Pediatrics

Dr. Garcia & Monica Holcomb Dr. Renshaw & Fayth-An Hope Gray Dr. Mejias
Apts: (405) 234-8411 Apts: (405) 234-8411 Apts: (405) 234-8411
Nurse: (405) 234-8411 Nurse: (405) 234-8411 Nurse: (405) 234-8411
PRC: (580) 331-3336 PRC: (580) 331-3419 PRC: (580) 331-3419

Behavioral Health: (405) 234-8426 DEPARTMENTS PHN: (405) 234-8430
PRC: (405) 234-8432 Specialty: (580) 234-8402
Pharmacy: (405) 234-8423
Release of Info: (405) 234-8403

1305 S. Clarence Nash Boulevard ~ Watonga, OK ~ 73772

Request to establish chart: (580) 623-4991 ext. 3000

Turtle Medical Home Pediatrics

Dr. Ali Dr. Mejias
Apts: (580) 623-4991 Apts: (580) 623-4991
Nurse: (580) 623-4991 Nurse: (580) 623-4991
PRC: (580) 331-3336 PRC: (580) 331-3307

Pharmacy: (405) 623-4991 DEPARTMENTS PRC: (580)331-3590

PHN: (580) 623-4991
Release of Info: (405) 234-8403

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Self-Enroll for Text Message
Appointment Reminders

Clinton Receive fast and convenient communication on your next appointment at
Service Unit the tip of your finger tips. To receive text message appointment

CLINTON reminders, patients may self-enroll into the system through calling
580.331.3533. Simply follow the spoken instructions and enter your
10321 N. 2274 Road
Clinton, OK 73601 health record number.
(580) 331.3300
Those who opt in for a text message appointment reminder will not
Cedar (580) 331.3424 receive a phone call reminder in conjunction with the text. Parents may
Sage (580) 331.3389
SweetGrass (580) 331.3376 also enroll to receive a text message reminder for their child’s
Peds (580) 331.3466 appointments.
Fax (580) 323.2579
Hours of Operation Tell us how we’re doing...

Monday—Friday We invite you tell us how we’re doing and take
8 am to 5 pm our short online patient survey.
For a paper copy, please stop by registration.
Convenient Care Clinic
9 am to 1 pm 2019 CSU Patient Survey


1801 Parkview Drive CSU VISION
El Reno, OK 73036
Provide quality health care services focusing on prevention, restoration and
(405) 234.8400 collaborative relationships that are valued and “exceed the needs” of our
Eagle, Otter & Peds patients, community and tribal partners.

(405) 234.8411
Fax (405) 234-8435
Hours of Operation

8 am to 5 pm


1305 S Clarence Nash Blvd.
Watonga, OK 73772
(580) 623-4991
Turtle & Peds
(580) 623-4991
Fax (580) 623-5490
Hours of Operation
Monday — Friday
8 am to 5 pm

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