Clinton Service Unit
Inside this issue: Zero Suicide Initiative
Baby Event 2 Despite the strengths of American Indian and Alaska Native (AI/AN) families and communities,
suicide remains a devastating and all too frequent event. Clinton Service Unit (CSU) is commit-
Behavioral Health 2 ted to doing our part in protecting our community against suicidal behavior through creating a
safety net and environment of positive emotional health.
Nurses Week 3
POP Awards 4 CSU team members consisting of Dr. Sarah Hartnett, medical director, Dr. Lahoma Schultz, be-
havioral health director, Aaron Edenshaw, social worker, and Becky Johnson, clinical applica-
Pull Together 5 tions coordinator, have recently completed a self-study to be accepted into the AI/AN Zero Sui-
cide Academy (ZSA). The ZSA is an IHS sponsored training for health leaders and behavioral
Mail Bag 5 health care organizations seeking to dramatically reduce suicides among patients in their care.
Oral Health 6
Listening Session 7
Using the Zero Suicide model, CSU’s team will use the program to learn how to incorporate best
and promising practices into our clinic, and processes to improve care and safety for individuals
at risk. IHS has adopted a Zero Suicide framework on the belief that suicide deaths for individu-
als under care within health and behavioral health systems are preventable. Zero Suicide en-
compasses seven core goals to: lead, train, identify, engage, treat, transition, and improve pa-
tient outcomes and better care for those at risk. Stay posted as more information is to come on CSU’s role in the Zero
Suicide Initiative as it is adopted into our clinics.
Lab Renews Joint Commission Accreditation
Congratulations to CSU’s Laboratory Department for suc- is the gold standard in health care accreditation, providing
cessfully renewing their status of accreditation through the the most comprehensive evaluation process in the indus-
Joint Commission Accreditation on Laboratory Programs. try.
The lab continuously demonstrates compliance through
performance standards set forth by the rigorous survey
performed every two years. The accreditation process al-
lows the facility to benchmark the department against in-
dustry leaders across the country.
The Joint Commission’s Accreditation program accredits Clinton Laboratory staff (pictured left to right): Amanda Low,
more than 20,000 health care organizations, including Desaree Lovelace, Jon Soto, Celia Ramirez, and Vickey Broadbent
3,000 clinical laboratories. Designed to uphold the highest
level of patient care, The Joint Commission Accreditation
6th Annual Community Baby Event
The 6th annual CSU Community Baby Event was held May 17th at the Cheyenne & Arapaho (C&A) Tribes Clinton
Community Center. The annual event is a partnership with the Oklahoma State Department of Health’s Office of Minori-
ty Health, along with community and tribal organizations. Native American women, families, and community members
were all invited to attend.
Medical experts and health vendors provided educational opportunities and answered family health questions to keep
both moms and babies healthy before, during, and after pregnancy. The program featured a series of short presenta-
tions by staff from both CSU and the C&A Tribes. Participants were divided into small groups to provide a more intimate
setting and to provide for greater audience participation.
Dr. Sarah Hartnett, medical director/pediatrician, talked with the families in each group on why well baby visits are im-
portant in assessing both the physical and mental development of a child. “These visits are far more than little ones ob-
taining shots,” said Hartnett. The program included a presentation by Jonelle James, social worker and Andreas Men-
dez, C&A community health representative (CHR), teaming to review techniques in helping parents de-stress from the
busy life of caring for infants and children. Issues surrounding infant and toddler feeding were highlighted. Families
were provided with information to encourage breastfeeding through a talk led by Jessica Van Den Berg, nurse practi-
tioner, to discuss challenges and myths surrounding breastfeeding. Families were educated on ways to prepare for the
transition and introduction of solid foods by Kristie Purdy, dietitian.
Safe Kids Oklahoma, in partnership with the C&A CHR program, offered a car seat check and installation by certified
Child Passenger Safety Technicians. Families were taught how to transport their children correctly and to make sure
everyone in a vehicle is buckled up on every ride.
The Community Baby Event is modeled after an evidenced-based community initiative promoted by the National Office
of Minority Health and Department of Health and Human Services.
Behavioral Health Services Available in Watonga
Watonga Indian Health Center is pleased to announce Mr. Jerome Maxey, counseling psychologist, will be
available to assist patients with their behavioral health needs every Wednesday in Watonga.
To schedule an appointment, call 580.623.4991 ext. 3000
With National Nurses Week just behind us, CSU celebrated our nursing staff through thanking them for their caring
hearts and healing hands they exhibit each and every day towards our patients, facility, and community.
Take time to thank each of our nurses for the vital role they play in the care of our patients!
2017 Diabetes Education Schedule
Six-Week/One-Hour Course One-Day/Six-Hour Course
Tuesdays from 1 to 2 pm 10 am to 4 pm
May 16th to June 27th June 28th July 26th
July 11th to August 15th August 23rd September 27th
August 29th to October 3rd October 25th November 15th
October 17th to November 21st December 13th
CSU “POP” Stars
Personal Outstanding Performance
The “POP” Award recognizes CSU employees who exhibit “Personal Outstanding Performance”.
It is designed to encourage and acknowledge employees for their everyday
efforts and customer service.
Congratulations to all of our POP Stars!
“I am sending this email to inform you on the delightful encounter with your employee, Amber,” said Lawton Service
Unit Dental Supervisor. “Not only did she deliver the products, she gave a short in-service to myself and a few of my
staff, as well as answered numerous questions by our biomed staff concerning equipment. I am so very thankful for
her positive attitude and willingness to help out a new supervisor like myself. Absolutely my pleasure to meet her!”
“Anna did her job to the highest level for the patients she serves,” said Julie Hoover, PRC Director. “A patient called
and complimented on her professionalism and response to her need. She went on to say Anna was super sweet and
did exactly what she said she would and called her back. The patient stated she explained the process, so she is now
less fearful of what the care procedure is. Also, the patient is now able to ask questions to her provider. The patient
stated how truly grateful she was to have her as her care coordinator.”
Dr. Yao and Coralia Long
“Thank you for being professional and thorough in explaining everything,” said Clinton dental patient. “Very friendly
and knowledgeable. I look forward to my next visit. Also, thank you for a clean facility!”
“I have received several compliments on the dental work done on my teeth,” said Clinton dental patient. “Dr. Patel
replaced my front two teeth. Excellent work! Thank you to him and the staff.”
“Dr. Patel was very patient and took his time,” said Clinton dental patient. He didn’t rush through the procedure.
He is a great dentist!
“I would like to compliment William Littlecalf,” said Clinton patient. “I really like this guy, he is very friendly, very
helpful, always has a smile, and is never rude. I have been very pleased with his service each time I have been seen
here at the clinic.”
Throughout CSU, employees pulled together by colleting tabs from aluminum cans to benefit the Ronald McDonald
House Charities (RMHC). The tabs are then recycled with proceeds going to support families with children in the
hospital staying at the Ronald McDonald House, which serves 90% of the top children’s hospitals worldwide. Yearly,
the RMHC serves more than 5.5 million children and families.
Local RMHC Chapters, such as the one in Oklahoma City, raise thousands of dollars through pop tab collections.
Pop tabs are collected instead of entire aluminum cans because it’s more hygienic to store tabs than cans, and col-
lection and storage is easier. After the tabs are collected, the local RMHC Chapter brings the collection to local recy-
cling centers, where they are weighted to determine their value. Some Chapters are able to bring in up to $30,000
per year through donation of aluminum tabs.
Together, CSU collected 54.85 pounds of aluminum tabs for donation! It takes approximately 1,267 tabs to make
one pound. Congratulations to the fan-tab-ulous departments for their generous donation in collection of over 69,549
Lab — 31.2 pounds Pharmacy — 16.2 pounds
Administration—6.6 pounds Business Office—0.6 pounds
Housekeeping—0.1 pounds Physical Therapy—0.1 pounds
From the Mailbag...
“I was just seen in radiology and although I miss the old ultrasound tech, the new one was just as nice,” said
Clinton patient. “She was very thorough!”
“My husband was there yesterday for Dental work,” said Clinton patient. “They were fast and really great at
their jobs. This place rocks!”
“Thank you for your excellent service,” said Clinton patient. “I got so much info in the 15 minutes I was in
with the doctor than in the past five years. Plus the pharmacist came in to discuss the effects of the new
meds I was ordered. I feel more knowledgeable and hopeful. Thank you!”
“Everything went smooth as silk,” said Clinton patient. “I went to four departments and got it all done in
time to go eat at the senior citizens center.”
“Once I got through and got my son in, it’s been wonderful,” said Clinton patient. “Dr. Egan is one of the
most caring pediatric doctors I’ve ever met. We also got to meet some of the lab, x-ray, ultrasound, MRI
and pharmacy people. Every single one of them went above and beyond making us feel well taken care of.”
Purchase Referred Care Update
Provisions within the Indian Health Care Improvement Act (IHCIA) ensure a patient who receives authorized Pur-
chase Referred Care (PRC) services shall not be liable for the payment of any charges or costs associated with the
provisions of such service. When services are authorized, a letter is generated to document Indian Health Service’s
responsibility to issue an authorizing purchase order and payment. This letter provides patients an authorization de-
tailing the language within IHCIA, and may be provided to vendors if the patient is ever asked to pay for their service
or are sent to collections.
CSU strongly recommends for all patients to retain all copies of the IHCIA letter and turn in every bill
received to ensure a funding purchase order is issued for payment of services.
Should a patient receive a bill, they are encouraged to bring a copy of the bill to the PRC Department at Clinton Indi-
an Health Center, fax a copy of the bill received to 580.331.3565 (Attention: Finance Division), or call to speak with
our Finance Division at 580.331.3590 (option two). Once the bill has been forward to PRC, patients are strongly en-
couraged to follow-up with PRC to ensure the bill was received by the department and payment will be taken care of.
For questions regarding payment of a referral, contact: Leslie Panana at 580.331.3417
Improving Oral Health Care
Good oral health is an important part of good overall The Basic Restorative Expanded Functions Course was
health. CSU’s Dental Department is committed to provid- recently attended by several CSU dental assists. This
ing our patients with top quality dental care. Our dental course allowed for our assistants to gain knowledge, skill
professionals seek continuing dental education to im- and ability in placing and finishing restorative filling mate-
prove their skill, knowledge, and learn new technologies rials used in operative dentistry. Technical background
to advance the clinical treatment of patients and improve information was presented in cavity classification and
the effectiveness of day-to-day operations of the dental dental anatomy. Those in attendance were required to
program. pass both a written and practical exam to measure their
CSU Dental Assistants attended the Basic Restorative Congratulations to Anabel Hererra (pictured left) and Alissa McCain (pictured
Expanded Functions Course in Lawton. right) on receiving the Basic Periodontal Expanded Functions Certificate.
Page 6 These employees join a small group of dental assistants around the country
who are able to provide valuable preventive and periodontal services.
Welcome to Clinton Service Unit!
Julie Bradley Tammy Mongold
Diagnostic Radiologic Technician Diagnostic Radiologic Technician
For when the unexpected happens...
Clinton’s Saturday Convenient Care Clinic
9 am to 1 pm
No appointment needed
Clinton’s Saturday Convenient Care Clinic provides treatment for minor medical needs:
Sore Throat Eye and Skin Infections Earaches
Insect Bites and Rashes Sinus Congestion Minor Cuts and Wounds
Cough Nausea, Vomiting, Diarrhea Fever
Pregnancy Tests Bladder Infections Allergies
Chronic health needs such as diabetes, follow-up appointments, routine prenatal care, pain management, and chronic medication refill renewals
will require an appointment in the primary care clinic, and will not be seen in the Saturday Convenient Care Clinic.
CLINTON Tell us how we’re doing...
10321 N. 2274 Road We invite you tell us how we’re doing and take
Clinton, OK 73601 our short online patient survey.
For a paper copy, please stop by registration.
Cedar (580) 331.3424
Sage (580) 331.3389 2017 CSU Patient Survey
SweetGrass (580) 331.3376
Peds (580) 331.3466 https://www.surveymonkey.com/r/CSUPatientSurvey
Fax (580) 323.2579
Hours of Operation CSU VISION
Monday—Friday Provide quality health care services focusing on prevention, restoration and
8 am to 5 pm collaborative relationships that are valued and “exceed the needs” of our
Saturday patients, community and tribal partners.
Convenient Care Clinic
9 am to 1 pm
1801 Parkview Drive
El Reno, OK 73036
Eagle, Otter & Peds
Fax (405) 234-8435
Hours of Operation
8 am to 5 pm
1305 S Clarence Nash Blvd.
Watonga, OK 73772
Turtle & Peds
Fax (580) 623-5490
Hours of Operation
Monday — Friday
8 am to 5 pm