2016 February Newsletter

February 2016

Clinton Service Unit

Increased Prenatal Care Access

Inside this issue: We are pleased to announce three new obstetric (OB) choices for our patient’s in
need of care during pregnancy, labor and delivery. Drs. Blake A Badgett, MD; John
Exceed the Need 2 Huser III, MD; and Brian Bluth, MD all have privileges to care for women during this
Refills by Mail 2 time at Weatherford Regional Hospital (WRH).
Blood Drive 2
Award Winners 3 Through CSU’s partnership with these doctors and WRH, our patients will be able to complete any neces-
New Staff 4 sary lab work and ultrasounds associated with prenatal care within our service unit. Results of these tests
Mailbag 4 will be forwarded to the OB responsible for providing prenatal care to the patient.
Heart Assoc. 5
PRC Bills 6 “Bringing a new baby home can be a very busy and stressful time,” said CSU Administrative Officer Joe
Wellness Series 6 Bryant. “CSU wants to ease this transition by working with WRH to set up health care at one of our clinics
before the baby leaves the hospital. After delivery, WRH staff will help parents establish a CSU chart for
the baby and schedule an appointment with a pediatrician.”

For more information on referrals or care from outside provider during pregnancy, please contact Purchase
Referred Care at 405.331.3335

Offering Hope for Those with Hepatitis C

In November 2015 CSU formed a dedicated team to treat and effects from the medications,” said LCDR Cassandra Clark,
care for our patients with Hepatitis C (Hep C), which is a blood pharmacist.
borne disease causing scaring of the liver, liver disease, liver
failure, and in some cases liver cancer. In the last few years, Those who are interested in receiving treatment for Hep C must
scientific advances have made treatment for Hep C not only abstain from alcohol and illicit drug use, and not receive intrave-
shorter and more effective than it was previously, but also injec- nous (IV) or intra-nasal drug use for at least six months prior to
tion free. treatment. If you or someone you know has Hep C and would
like to discuss treatment options, please contact LCDR Clark at
The main goal of Hep C treatment is to be cured. This is defined 580.331.3351. Hep C can be cured. Let CSU’s Hep C
as having no virus detected in the blood for three months after Treatment Team provide the needed care to make Hep C a
treatment is completed. The CSU Hep C Treatment Team is thing of the past!
currently providing treatment to nine patients and have access
to specialist at the INTEGRIS Nahzi-Zuhdi Institute for special
cases.

“All of our patients who are currently under the care of our Hep
C Treatment Team are doing very well and report very few side

“Exceeding the Need”

CSU is passionate about improving the health of our patients. Everyday, our employees “Exceed the Need” in
providing excellent customer service and great care. Below are just a few highlights from staff and patients:

“A worried mom brought her son to the clinic to receive medical clearance prior to a wrestling tournament,” said
Jessica Damon, director of allied health. “This patient did not have an appointment, but needed to be seen, as the

boy was set to wrestle the very next day. Anxious her son would not get the medical clearance done, the mom
brought her son to the Pediatric Department where she was greeted by a warm and friendly smile of

Ketura Kirkendoll, who informed the patient they would be happy to work her son into the schedule so he would
not miss the tournament.”

“On a few occasions the Wound Care Clinic will not see a patient who needs to come in for treatment,” said Susan
Rose, physical therapy-certified wound care specialist. “After several failed attempts on reaching patients in
need, the Wound Care Clinic reached out to Public Health Nursing (PHN). PHN has done an outstanding job in
contacting our patients to providing them with needed support to continue care of their wounds.”

“Many patients who present to El Reno Indian Health Center for wound care are somewhat nervous prior to
treatment,” said Susan Rose, physical therapy-certified wound care specialist. “Nursing Assistant William
Ruminer, is a great conversationalist. He is able to talk to just about any patient and reduce their stress level.”

Update: Automatic Refills by Mail

The “Automatic Refills by Mail” was launched by pharmacy in September 2015. To date,
over 650 patients have enrolled and are currently receiving their medication through mail. A
recent telephone survey of patients enrolled reports high satisfaction with the program and
many patients feel it has led to increased medication adherence. The survey reports:

 91% were definitely satisfied with the program

 79% believe the program has helped them to be more compliant with taking medication

 94% would recommend the program to family members or friends.

For those interested in enrolling in this program, visit any CSU Pharmacy and speak with a
staff member.

Donating the Gift of Life

Employees and patients of the Clinton Indian Health Center (CIHC) contin-
ue to show their giving spirit through the donation of blood at the February
1st blood drive. Through the past year CSU has donated over 75 units of
blood to the Oklahoma Blood Institute (OBI). To meet the communities
blood supply needs, OBI depends on blood donations to save the lives of
those in need — often those facing surgeries, burns, trauma, injuries or
cancers. Mark your calendars for the return of OBI’s Blood Mobile to CIHC
on July 19th.

Page 2

Quarterly Award Winners

Employee of the Quarter — Jordan Yeahpau

Jordan Yeahpau is the Employee of the Quarter for the Clinton Service Unit and a very hard
working employee of the Housekeeping Department. He never complains about tasks he is
asked to do. Yeahpau always answers incoming call quickly, even if the call is not in an area he
is assigned to or provides coverage for. He always jumps in and helps in any area he can. He
takes pride in his job and always helps with any task his co-workers may struggle with, such as
heavy items needing to be lifted. Yeahpau is quick to help when supplies come in, making sure
they are stocked. He even starts the laundry first think in the morning so his department has a
head start on making sure they have all the needed laundry supplies. Knowing when there is a
need, he does not wait for someone to ask for his help, he jumps in to make sure the task is
complete. The help Yeahpau provides his team is very appreciated, he “Exceeds the Need”!

Outstanding Customer Service — James Swasho

James Swasho is the recipient for Outstanding Customer Service. The nomination for Swasho
of the Information Technology (IT) Department is long overdue. Since his hire date two years
ago, he has provided CSU employees with exemplary customer service on a daily basis with
every customer request. Front line IT support can be exhaustive at times, with numerous cus-
tomer requests and each customer feeling their issue has to be solved first, can lend to a per-
son becoming stressed or even for some to give up. Swasho continually provides great cus-
tomer service, remaining polite and consistent until the issue has been resolved. Just one ex-
ample of his customer service cannot be highlighted—it happens every day with every request.
Swasho has made great contributions to the service unit by creating and maintaining the CSU
intranet website and Record of Care Audit access database, which took time and dedication to
create and maintain. Swasho is a valuable asses not only to the IT Department, but to CSU.
He greatly assists in meeting the department and service unit’s goals.

Above & Beyond — Paula Baeza

Paula Baeza of the El Reno Pharmacy Department is recognized for the Above & Beyond Award.
On December 29th a message came from a fellow employee asking for contact information of
someone who could potentially assist a fellow Indian Health Service employee’s son who was
stranded with car trouble near El Reno. Baeza, who lives in El Reno, was contacted and took it
upon herself to recruit her husband to drive to the young man and help. The couple took the
young man to a local tire shop and found the wait to repair the tire was going to greatly delay his
trip to Fort Bliss where he was reporting as a new enlisted officer. Baeza and her husband called
another local tire shop and arrange for his tire to be quickly repaired. The couple stayed with the
young man throughout the three hour repair to ensure he was taken care of and got safely back
on the road. Baeza was not at work on the day of this occurrence. She never hesitated to say
yes in providing assistance to a stranger. For her selfless service outside of normal business
hours and assisting a fellow IHS employee’s family member, it is an honor for her to be nominat-
ed for the Above & Beyond Award.

Page 3

CSU Welcomes Our Newest Team Member

Coralia Long
Clinton Dental Assistant

From the Mailbag...

“I am so lucky to be able to receive care at IHS Clinton. They found out what was wrong with me and sent
me where I needed to go for treatment. Love Dr. Austin and Michelle Beshaw, you saved me!
~ CSU Facebook post

“I had wonderful customer service from Francisco in the Optometry Department. I was trying to make
time to travel to Clinton to pick up my contacts and couldn’t seem to make the time. He lives in Yukon
and told me he would take them home and I could stop by his house to pick them up. This saved me a trip

to Clinton. I was very appreciative of him doing this for me.”
~CIHC Optometry Patient

“Please accept my gratitude and appreciation for all you have done to assist my brother with his
pharmaceutical needs. You have been so gracious and conscientious in ensuring all the requisite items
have been addressed. Likewise, the wound care nurse was very pleased with your assistance. Please know

your work has touch our family in this trying time. Thank you!
And, God richly bless you and your family.
~CSU Patient

Page 4

Life is Why

Along with the month of love, February marks American Heart Month. CSU’s monthly Wellness Series focused
on heart health by featuring guest speaker Rachel Crawford, Native American liaison with the American Heart
Association (AHA).

“Heart disease is the leading cause of death among American Indians and Alaska Natives,” said Crawford.
“The prevalence of heart disease and the percentages of premature death are higher among Native Americans than among any other
racial or ethnic group in the United States. Diabetes is an extremely important risk factor for cardiovascular disease among American
Indians”

“Research shows those who can reach cardiovascular well-
ness goals by age 50 can expect to live another 40 years
free from heart disease and stroke,” said Clyde Yancy, AHA
MD. The AHA has simplified healthy living by focusing on
seven goals to measure and track through the “Living Better
with Life’s Simple 7” program, which focuses on: managing
blood pressure, getting active, controlling cholesterol, eating
better, losing weight, and quitting smoking.

Patient’s may learn more about “Life’s Simple 7” and take

action with My Life Check from the AHA through visiting

https://mlc.heart.org/#/. Patients and staff of CSU enjoy the February Wellness Series featuring the Na-
tive American representative from the American Heart Association

For when the unexpected happens...

Clinton Indian Health Center

Saturday Convenient Care Clinic

9am to 4pm

Walk-ins Only
No appointment is needed.

Saturday Convenient Care Clinic provides treatment for minor medical needs:

Sore Throat Eye and Skin Infections Earaches

Insect Bites and Rashes Sinus Congestion Minor Cuts and Wounds
Cough Nausea, Vomiting, Diarrhea Fever

Pregnancy Tests Bladder Infections Allergies

Chronic health needs such as diabetes, follow-up appointments, routine prenatal care, pain management, and chronic medication refill renewals

will require an appointment in the primary care clinic, and will not be seen in the Saturday Convenient Care Clinic.

Page 5

Did You Receive a Bill from a Referral?

Any patient who has received a bill from an outside provider for a referral from CSU is asked to immediately provide the bill to CSU’s
Purchase Referred Care (PRC) department. . Once the bill has been forward to PRC, patients are strongly encouraged to follow-up
with PRC to ensure the bill was received by the department and payment will be taken care of.

For questions regarding a referral or payment of a referral, please contact a PRC scheduler or
Misty Burcum at 580.331.3455.

Page 6

Sign up for your

Personal Health Record (PHR)

The Indian Health Service PHR is a website
where patient’s may access their personal

health information with access to:

Clinton Medications
Service Unit Lab Results
Track Health Issues
Shot Records
Health Information

Contact Health Care Team

CLINTON All may be done so from the privacy of our
patient’s personal computer, phone, and/or
10321 N. 2274 Road
Clinton, OK 73601 tablet.
(580) 331.3300
For more information, visit the website below and/or contact
Cedar (580) 331.3424 a CSU registration clerk.
Sage (580) 331.3389
SweetGrass (580) 331.3376 https://phr.ihs.gov
Peds (580) 331.3466
Fax (580) 323.2579 Tell us how we’re doing...
Hours of Operation
We invite you tell us how we’re doing and take
Monday—Friday our short online patient survey.
8am to 5pm
Saturday For a paper copy, please stop by registration.

Convenient Care Clinic 2015 CSU Patient Survey
9am to 4pm
https://www.surveymonkey.com/r/CSUptsurvey2015
EL RENO
CSU VISION
1801 Parkview Drive
El Reno, OK 73036 Provide quality health care services focusing on prevention, restoration and
collaborative relationships that are valued and “exceed the needs” of our
(405) 234.8400 patients, community and tribal partners.
Eagle, Otter & Peds

(405) 234.8411
Fax (405) 234-5635
Hours of Operation

Monday—Friday
8am to 5pm

WATONGA

1305 S Clarence Nash Blvd.
Watonga, OK 73772
(580) 623-4991
Turtle & Peds
(580) 623-4991
Fax (580) 623-5490
Hours of Operation
Monday — Friday
8am to 5pm