170101_LeanSixSigma_Newsletter

Lean Six SigmaJanuary2017

Keeping our patients safe by using Robust Process Improvement and Physician Partnerships to transform healthcare,
empower staff and lead change at Citrus Valley Health Partners.

In This Issue They Did It !

Wave III Green Belt Wave III Green Belt Graduation Ceremony
Graduation ………….. Pg. 1
Citrus Valley Health Partner’s Wave III Green Belt class graduated on
Graduation Ceremony January 18th. The ceremony was opened by our Chief Transformation
Pictures ……….………. Pg. 2 Officer, Dr. William T. Choctaw. Also in attendance from the Joint Com-
mission’s Center for Transforming Healthcare were Anne Marie
Gemba Walks ….…….. Pg. 3 Benedicto, Vice President, and Klaus Nether, CSSMBB, Director, Solutions
Development.
Process Excellence
in 2017 ………. …….…. Pg. 3

Featured Lean
Project: ICH TCU...….…. Pg. 4

LSS Society Member
Spotlight ……….………... Pg. 4

Process Excellence Contact
Information …………….. Pg. 4

Dates To Remember

Lean Certification
Training

February 9, 2017

LSS Society Meeting Congratulations to the Wave III Green Belts: Monica Bennett, Eilyn
Caballero, Marie Castillo, Debby Chanen, Dave Concepcion, Rob
February 10, 2017 Curry, Subhash Dhand MD, Gloria Guerra, Patricia Hanes PhD., Alicia
Hernandez, Sergio Hernandez MD, Lupe Herrera, Mai Chi Hong, Angel
Wave IV Hovanessian, Kevin Hua DO, Debra Lepoidevin, John Lindberg MD, Gem
Meet and Greet Lindsay, Linda Morey, Tracey Norton DO, Christine Rendl, Manny Reyes,
Michelle Smith, Carol Stickley, Bob Swieca, Benjamin Thonar MD, Kathy
March 9, 2017 Trujillo, Gloria Villarreal, and Mary Zimmer.

Wave IV Also pictured: William Choctaw MD, Denise Ronquillo, Nena LaScala,
Green Belt Training Anne Marie Benedicto, and Klaus Nether.

March 27 - 30

Wave III Graduation

Celebration in Pictures

Gemba Walks
The principle behind performing a Gemba walk is to gain firsthand knowledge of a pro-
cess by personally observing what is happening, where it is happening.

CVHP Employee Health/Business Office

2017 Lean Six Sigma Fair The current process of mailing heavy boxes to heath plans was du-
plicative, labor intensive, and a waste of time and steps. It also cre-
Liz Metallo from QVH Care Coordina- ated potential risk of injury for our employees. The Business Office
tion along with many others attend- (BO) staff boxes up patient medical records to send to health
ed the LSS Fair located in the cafete- plans. They lift the box onto a scale, write down the weight and
rias at all 3 campuses this month. The leave the box for the courier.
fair is held each year to educate
staff on CVHP’s Lean Six Sigma Pro- The courier picks up boxes and brings
gram and to promote participation. them to the ICH mailroom where the
mailroom clerk lifts the box onto a scale
to print the label. The box is then re-
loaded back into the van and driven to
the Post Office, wasting time and steps.

The BO now has their own mail ma-
chine so the courier takes boxes directly
to the Post Office. They now are able to
e-certify envelopes for mailing, which
saves time.

New Year Equals New Opportunities!

Process Excellence in 2017

Happy New Year and welcome to Lean Six Sigma (LSS) 2017!
This year we will double down in our efforts to significantly
increase the number of CVHP improvements through certi-
fied Lean projects, Green Belt projects, and Black Belt pro-
jects. We are committed to doing this work because we
know that every project has an improvement and every im-
provement helps a patient, directly or indirectly. Presently,
we do over 100 improvement projects per year. Our goal is
Process Excellence. Process Excellence is a practical or sta- Spaceship designed by the talented David Braucher
tistically significant LSS project that is sustained. We are also
committed because we know that improvements increase organizational efficiency. When there is an
increase in process efficiency, there is a corresponding decrease in cost. We firmly believe our long
term financial stability will be more influenced by our internal Process Excellence than external finan-
cial government subsidies. Thank you to all for everything you do day in and day out for our patients,
for each other, and for our organization. Happy New Year!

Featured Lean Project The SPOTLIGHT Is On

ICH TCU Erika Oronoz-Cornell

Problem Erika Oronoz-Cornell works at the Business
Office in Patient Accounting. Erika is not only a
Omnicell critical stock lows happen over 100 Certified Lean Agent, but she is one of three
times per month and complete stock outs Lean Champions. Lean Champions assist col-
happen 30-40 times per month. RNs are mak- leagues working on Lean projects by using the
ing multiple trips downstairs to the pharmacy
for medications wasting 80 minutes per shift, tools and supporting im-
per day. This is unsafe as the nurse must leave provements. When asked
their patients to retrieve medications and it why she got involved with
delays patient care. the Lean program in the
first place Erika said “LSS is
Counter Measures creating new ways to help
us as an organization be-
 Omnicell medication usage reports are come more productive in
emailed on a routine monthly basis. our daily agendas”. Erika is
a valued member of the
 The report is audited for changes to be LSS Society and we are
made. grateful for her continued
support.
 Changes are referred to the lead pharma-
cy technician by email. Do YOU Have An Idea…..

 Stock adjustments are performed right that will improve quality care or patient safety,
away. save time or have a cost savings? Do you need
assistance with a process improvement project?
Results The Process Excellence Department can help!
Contact us at (626) 857-3236 or x33236.
Number of trips to the pharmacy has de-
creased by 75% allowing for more time for pa- William T. Choctaw, MD, JD, CSSBB
tient chart auditing and bedside care. Chief Transformation Officer

Christian Zuniga Denise V. Ronquillo, CSSBB
Corporate Director, Process Excellence
Director of Staff Develop-
ment/MDS Coordinator Nena La Scala, CSSGB
Director, Lean Six Sigma Development
Certified
Lean Linda Morey, CSSGB
Agent Executive Assistant