GENTING Straight Talking Summer 2016 HR

MANAGEMENT MARK WINS
CONFERENCE THE TITLE

Building on strong foundations - page 2 2SU0M1ME6R Our first National Roulette Tournament is a hit - page 4

GOING MAN VS
FOR GOLD BURGER

Cromwell’s Gold Rush Event - page 10 Blackpool Tower Burger Challenge toppled - page 13

PLUS • Product News - Page 6 & 7
• Genting’s Rising Stars - Page 15
• Competition Time - Page 16

2 BUSINESS NEWS

BUILDING ON STRONG FOUNDATIONS owuinrners:

The theme of this year’s Annual Management Conference H u g e co n g rat u l at i o n s to :
was ‘Building on Strong Foundations’. The event was also
a chance to say goodbye to outgoing CEO Peter Brooks • Team of the Year Sheffield
and welcome our new CEO Paul Willcock. Guest speakers, Home Markets
including Paul, Dato’ Sri CY Lee and Barry Clemo, briefed the
team on how we can build on the robust foundations that we • Team of the Year The Palm Beach
have already laid, to create a stronger Genting for the future. International Markets Reception Team

Key areas of focus include: • Customer Award Blackpool
Home Markets
• Developing a land based offer that is increasingly relevant
• Outstanding contribution Electronic
• Integrating Resorts World Birmingham into the business of a Support Team Gaming Team
to create value for both Home Markets

• Using customer data to make intelligent decisions • Outstanding contribution London Ops
of a Support Team Finance Team
• Converging GA and GUK in a way that is seamless and International Markets
the customer appreciates
• Most Improved Casino / The Cromwell Mint
• Developing new international markets Club Home Markets

• ‘Regulating’ our play in a sensible manner • Casino / Club of the Year Birmingham Chinatown
Home Markets
• Working closely with the regulator and the industry to
define the vision for the industry • Casino / Club of the Year The Colony Club
International Markets
Guest speaker, former England Cricket Captain Nasser
Hussain, inspired the team with an engaging talk on how the • Special Recognition The HR Team for Resorts
team build on solid foundations to improve performance. World Birmingham
Recruitment
In the evening, we hosted a glittering awards ceremony, to
recognise our best performers.

3BUSINESS NEWS

This year’s five-a-side had the
usual thrills and spills that we’ve
come to expect from this annual
competition. Many of the same
teams remain strong year after
year with The Palm Beach and
Sheffield both narrowly missing
out on the semi-finals.

Coventry take the plate After a tough competition, Coventry Plawyienrnoerf tMhaerTkoWurilncoamckent
took the plate, beating home favourites Chinatown celebrate their win
FIVE A SIDE Star City 3-1 in an all Midlands final.
TEAMS SCORE Whilst in the cup, Birmingham Chinatown
improved on last year’s plate victory
43 teams dusted off their football boots to go all the way and take the
and shin pads to take part in the hotly main prize. Chinatown beat
contested annual Genting five-a-side Fountainpark 3-1 in the final
football tournament. thanks, in no small part, to one
of the stand-out players of the
The competition returned to Birmingham tournament, Mark Wilcock,
and, despite the questionable weather who received the player of the
forecast, more clubs and departments tournament award and a bottle
were represented than ever before with of Bottega.
teams from all four corners of the UK, from
Leith to Torquay via Genting International Thanks to all the players and
Casino, Genting Hotel and the World Bar. supporters for making it a
fantastic tournament. All photos
and videos will be available on CLIP
alongside previous tournaments.

“Birmingham
Chinatown TAKEs
HOME THE MAIN PRIZE”

Genting International Casino
CROWNED WINNER

The team at Genting International Casino (GIC) is celebrating
its success after beating off stiff competition from four other
nominees, to be crowned winner of the Best Casino category
at the Birmingham Food, Drink and Hospitality (BFDH) Awards.
The casino was selected as the winner through a public vote,
scooping almost 50% of the total votes cast.

Commenting on the win, Casino Manager Dave Scott, said:
“On behalf of the whole team here at Genting International
Casino we are truly delighted to have been crowned the
winner of this prestigious award.

“The fact that we were overwhelmingly selected as the winner
by the public means even more - we have worked very hard to
deliver the very best gaming experience since our launch last
year and feel very proud that our efforts have been recognised
at the highest level, by our customers.”

Dave Scott and Co celebrate with host Alison Hammond

4 BUSINESS NEWS

OUR FIRST UK ROULETTE
TOURNAMENT IS ON A ROLL

In April, we launched the UK’s The evening, hosted by Heart FM Presenter, Ed James, was a
first ever national roulette huge success with a great atmosphere and strong interaction
tournament, with heats taking with customers and players.
place in Genting Casinos
across the length and breadth After a tense final, Mark Vaccarezza from Genting International
of the UK, from Edinburgh Casino won the £25,000 top prize and was crowned Champion
to Torquay and Margate to of Champions in the final after his numbers came up. He was
Blackpool. followed by Chu Po Cho from Cromwell Mint and Joseph Norton
from Genting International Casino.
A minimum of one finalist from each venue won a seat at the
national final with 75 people taking part in the hotly contested
event at Genting International Casino.

The finalists prepare for the games to start Heart FM presenter There was a great atmosphere
Ed James

“I am not a professional
gambler and when I qualified
for the final I just thought I

would go and enjoy it”

Winner Mark Vaccarezza celebrates his win

5BUSINESS NEWS

Joseph Norton takes third place

later stages when I was behind, I decided thank everyone who supported the
to bet on number nine, my birthday competition and congratulate our
month of September, and it worked. champion Mark on his success.”

“I am not a professional gambler and “Roulette is growing in popularity.
when I qualified for the final I just thought This was our first UK wide roulette
I would go and enjoy it. I’ve never been in competition and with the enthusiasm
a competition before.” shown I’m sure we will run it again.”

Mark was one of 75 finalists who The married father-of-one added: “The
were treated to an overnight stay at staff at Genting International Casino are
the Genting Hotel in Resorts World very welcoming and friendly. It was one of
Birmingham. them who suggested I enter the roulette
competition because it’s my favourite
Commenting on his win, Mark said: “I was game but I never expected to do so well.”
in shock when I won. We were each given
10,000 points to play with and my tactics Dave Scott, General Manager of the
were to bet small amounts. But in the Genting International Casino said:
“There was a great atmosphere for
this exciting final as players from all
over the UK took part. We’d like to

Chu Po Cho from The Cromwell Mint came second

6 PRODUCT & POKER NEWS

YOU ARE THE CHAMPIONS

Our first ever National Electronic Roulette Tournament, Champion of Champions,
was a huge success with thousands and thousands of £5 buy-ins. The buzz created
by the staff promoting and running the events has been electrifying. Balloon sales
were up by 60% as clubs beautifully decorated their casinos.

We even had a bit of fancy dress going on with
David Hadleigh, Slots Host from Sheffield
wearing a lovely little velvet number (literally).

And of course, we had
our finalists. Thanks to
everyone for helping
to make this such a
huge success - here’s
looking forward to
2017.

Sharon Lynch, Senior
Electronic Gaming
Manager

Images above and David Hadleigh, Slots Host Sheffield
right: Newcastle and
Luton get in the spirit

Finalists from MULTI-WIN POKER
Manchester and Genting
The team has been rolling out remote 3-5 multi-win poker to all Home
International Casino Markets clubs. This exciting development offers a live three card poker
game. It’s dealt from Genting International Casino for 18 hours a day,
which is then broadcast to Sabre terminals across the estate for local
players to participate in.

This remote game is a fantastic facility for players in clubs where play
on a live table is not possible. They benefit from a fast paced game
which sees a new game being dealt approximately every 60 seconds
which is even quicker than what we see on a live table.

With remote 3-5 multi-win poker and remote baccarat games now fully
deployed into all our casinos, it is sure to make our electronic gaming
experience even more exciting for our customers and keeps us one
step ahead of the competition.

Chris Jarvis, Electronic Gaming Manager

7PRODUCT & POKER NEWS

GENTING POKER SERIES UPDATE

The final Bank Holiday in May saw the
Genting Poker Series return to Genting
Club Stoke, with a new format. This
included a Mini Event with a £220 entry
level and a £35,000 guarantee with nine
Main Event seats, worth £440 each, for
every player on the final table.

After a quiet start, we had a manic day on Day One with numbers equalling the
previous two days’ totals at 111 entries. With 48 players returning for Day Two,
we witnessed an early flourish of player exits until we reached the ‘bubble’ and the
unfortunate player who departed
in 23rd place without prize money. After 10 ½ hours
play we eventually crowned our winner Endrit Geci who won a Genting
Poker Series Main Event seat, the trophy and a cheque for £11,540.

The event at Stoke was a massive success with a prize fund of over
£44,000 and some good cash game action. We received some really
positive feedback from players about the service levels, friendly
banter and the great dealers. Simon, the Cardroom Supervisor, had
only been with Genting for six weeks but did a superb job. I would like
to express my thanks to Nicky and her team for a great event and
being great hosts.

Since the last issue of Straight Talking, we have also been to other Endrit Geci celebrates his win at Stoke
venues and it would be remiss of me not to mention the great job done
by the team at Glasgow, who hosted their first ever Mini Event and
smashed the £35,000 guarantee with a £50,000 prize fund.

We also stopped at Reading and, whilst the numbers were down from
last year, we did see an increased revenue in the club during our visit. So to Rob and the Glasgow team and Lukasz and the Reading
team thanks for hosting such great events! Kevin Proctor, Poker Operations Manager

SLOTS REVOLUTION

It has been over 12 years since the last big change in slots with
the arrival of digital machines. The next big revolution is now
upon us with the arrival of ‘connected’ slots.

These machines are connected in real-time to the
manufacturers’ systems, bringing a whole host of benefits.
The main ones being the ability to download new games to
each cabinet as soon as the game is released, and the wealth
of data we can gain from real-time reporting.

The system we are using is from Novomatic and is called
Server Supported Gaming. The Dominator cabinets are

compatible and we can connect this to the system to access
the huge game library which is available. In future, Dominators
will offer up to 40 gameS, including new games such as Oliver’s
Bar, Fairy’s Wild, Hit the Road and Alexander the Great.

Our first trial at Genting Club Stoke went live in March and
subsequently five more sites have gone live during May. If
successful, we will look to add more casinos.

Paul Horn, Electronic Gaming Manager

8 HR News GENTING BENEFITS
GO ONLINE
S h uffle t h e P ack
We have successfully moved over to our new
Get to know our New Starters benefits portal, Genting Benefits Online.
On the portal, you will have access to a wide range
C h arlotte B aker of benefits that can be accessed through your
own personal and secure benefits account on
Charlotte joined us as Learning and Development
Trainer and brings with her experience from a www.genting.orbitbenefits.com
large retailer.
Although the annual renewal window has now
Favourite food: closed, some benefits are available on a monthly
Anything with lots of cheese and anytime basis so don’t miss out! If you would
like more information on the benefits available
Favourite film: Up! please speak to your club administrator or HR,
Favourite holiday destination: who will be able to provide a user guide.
Thailand It is also important that we have your current
email address, so if you need to update your email
If you could have any superpower what address please let your administrator know.
would it be? Power to control the elements Sian Bartley, HR Administrator
If you could be anywhere else right now
where would you be? Brighton sea front stop press!
with my dog
5 STAR GAMCARE
D avid B ullock ACCREDITATION

David joined the Finance team in Liverpool We’re extremely proud to have once again been
as a Management Accountant. awarded GamCare Accreditation for our high
standards of social responsibility. The award
Favourite food: Lasagne recognises our commitment to social responsibility
Favourite film: and the high standards of
Anchor Man awareness across our estate.
Congratulations to everyone
Favourite holiday destination: for helping us to achieve this.
The Alps

If you could have any superpower
what would it be? The ability to pause time
If you could be anywhere else right now where
would you be? Skiing or on the golf course

C h arlotte B arlow

Charlotte has joined the HR team as
Recruitment Coordinator for Resorts World
Birmingham, having worked in Australia for
several years.

Favourite food: Sunday roast dinner
Favourite film: Anchor Man
Favourite holiday destination: Bali
If you could have any superpower what
would it be? Time travel, to rewind and
enjoy all the fun times I’ve had all over again

If you could be anywhere else right now
where would you be? Back on a deserted
beach in Thailand with a cocktail in my hand

9online

VIP PACKS LAUNCH

To engage with high value players in our land based casinos, we’ve launched a
tailored online offer and a VIP introductory pack to introduce them to our new
live Casino and improved Genting online experience.

This is a great opportunity to drive new, high value customers to the site
and, with the launch of the Live Casino and updates to our Genting Black
scheme, we’re confident that we can meet and exceed our customers’
expectations. It will be a great way to help us to understand more about
where our land based customers
play online and if they want to
play online with Genting.

And, the good news is you can
all experience the new offer.
Your casino has been sent a
username and password to the
online live Dealer Casino. Why
not try it out so you know all
about what’s happening in the
world of Genting online?

PRIVATE PROGRESSIVE JACKPOTS GO LIVE

Gentingcasino.com made an exciting addition to its online Commenting on the launch, Alex
games recently with the launch of two new private Genting Naspe, Genting Interactive Casino
Progressive Jackpot Slot Games. Manager, said: “Blueprint Gaming
provide some of the best gaming
Genie Jackpot and Winstar from Blueprint Gaming both content
have separate £20,000 progressive jackpots that can only available at the
be won by playing the slots at Gentingcasino.com. The moment, so I
am very pleased
games are we’ve had the
available on opportunity to
desktop, launch these
mobile and two bespoke
tablet and Genting
can also be Jackpot games.
played on I’m thrilled
the Genting that some of
Casino app our customers
too. will win life
changing money when these two jackpots are won.”

Alex Naspe, Genting Interactive Casino Manager.

10 home markets news

GOING FOR GOLD AT CROMWELL MINT

Gary Drew and Paolo Nappolini keep a close eye on the gold appointed staff, stylish premises
and most importantly, the
When the team at Cromwell Mint were We offered three prizes (a 500gram, renewed enthusiasm from customers
looking for an idea to promote their 250gram gold bar and 100gram gold bar) and his team, he replied …. “A golden
recent sparkle, they wanted to create a for those who guessed closest to the future, of course!”
high profile event that would stake their amount in the safe and the winners were
claim as the one and only place to game announced during our Gold Rush evening. Elvis joins the gold rush
in South Kensington. They all agreed that,
given the casino’s name, the event should Hundreds of modern-day gold diggers
be gold themed. streamed through our doors, all very
eager to stake their claim. The event was
So, they came up with the idea of a a huge success with a 35% drop increase
mystery amount of cash being held over last year. The promotion was also
inside the ‘Mint Safe’, expertly built from widely featured on social media, creating
scratch by our very own, Mick O’Keife. a buzz amongst our regular customers.

Launched with Vegas verve, £430,143 in With the Event Finalé following a day
cash was placed in the safe and guests after the Genting Senior Conference,
were encouraged to guess the value of when the casino was awarded the
the notes visible through the glass door. Most Improved Casino of 2015 title,
The amount was kept a complete secret, General Manager Paolo Nappolini was
with only one person, Head of Security asked what was next for the Cromwell
Gary Drew, knowing the exact value. Mint? Proudly pointing to the smartly

THE CROMWELL AGES WELL

And, talking of striking gold, the team at Cromwell Mint have Ladies that lunch
been busy linking up with Age UK to support their ‘No One
Should Have No One’ campaign. Unbelievably, one million
older people in the UK go a month of more without seeing or
speaking to a friend, family member or neighbour.

So, the team hosted a fabulous three course lunch with a
Learn to Play session for 15 members of the Kensington and
Chelsea branch.

Everyone was in agreement that the social interaction and
engagement they encountered during the day was invaluable.
As one of the ladies reminded us: “Tackling loneliness is always
difficult and making somebody smile is priceless.”

Paolo Nappolini , General Manager

11Home Markets

LONG SERVICE CELEBRATIONS

June has been the month for long-service celebrations with three of our
Gaming Managers, Steve Carrigan and Ray Jones from Renshaw Street and Clive
Newton from the Wirral clocking up a fantastic
100 years between them.

Steve Carrigan and Ray Jones Indeed, both Steve and Ray have just reached
their 30 year anniversaries with Genting Casinos,
whilst Clive has celebrated an impressive 40
years with the company.

And when asked what it was that has kept them
with Genting Casinos for so long, they unanimously agreed that it is all about the people.

Steve commented: “Renshaw Street has a very high proportion of Chinese customers and
during my time as a Croupier, Inspector and now as a Manager, I have developed a really
good understanding of and relationship with them.”

Clive, who will be retiring next year at the age of 65, added: “There isn’t a day that I come to Clive Newton
work and don’t laugh – I really enjoy my job, the customers are fantastic and
I have the pleasure of working with a really great team.”

IT’S ALL FOR CHARITY AT
SOUTHAMPTON

Entrepreneurial students from Southampton Solent University hit the
jackpot with the success of their charity fundraising night at Genting
Club Southampton, staged in aid of The Royal Marsden Cancer Charity.

Student Tom Dainty said: “We wanted to come up with a memorable
evening that would raise money for The Royal Marsden Cancer Charity
while giving people the chance to celebrate in stylish surroundings.

“Genting Club Southampton was an ideal venue, and thanks to the support and
creativity of the team, we managed to attract over 140 people to the event, raising
more than £1,000 for this worthwhile cause.”

Genting Club Southampton Gaming Manager and Marketing Advocate Aran Catozzi added: “It’s
great to see our entrepreneurs of the future getting to grips with organising and hosting a major charity event.”

Southampton teams up with local students to raise Not only have the team been busy raising money for charity, but
money for charity they’ve also been busy helping people celebrate true love.
Genting customer Dominic Reed met his now fiancée Rebecca
Williams on a blind date in November 2011, shortly after he came
back from the Navy.

They met up for drinks in a couple of bars on Oxford Street, before
settling for a couple of hours at Genting Club Southampton.
Dominic had never been to a casino before and was feeling flush, so
bought a bottle of champagne and the rest, as they say, is history.

Before the couple got married, Dominic approached the club to
arrange a surprise for Rebecca by re-creating their first date. The
team made it an extra special celebration, seating the bride and
groom-to-be at the same table as their first date and presenting
them with a complimentary bottle of champagne.

Aran Catozzi, Gaming Manager and Marketing Advocate

12 Home Markets News

BIRMINGHAM GOES SPORTS RELIEF CRAZY

Charity minded staff at two of our Birmingham casinos swapped the gaming tables
for trainers in a 24-hour challenge for Sport Relief.

Colleagues at Genting International Casino and Genting Club Star City tested their
fitness skills around the clock by taking it in turns on sports equipment including an
exercise bike, rowing machine and treadmill set up on the gaming floor.
The challenge raised a total of £530.

Sandra Mitchell, Deputy General Manager at Star City, said: “Our sportathon was a test
of stamina but we had lots of encouragement and we were keen to show our support
for Sport Relief. We’d like to thank everyone who donated and supported us.”

The GIC team get on their bike for Sports Relief

£530 raised

Star City get fit for charity

YORK PLACE RACES FOR CHARITY

Everyone at Genting Casino
York Place loves a good cause
and any excuse to dress up.
So, on a chilly day in April a spin
bike was set up and the team
encouraged to wear their loudest
gym gear to cycle for a continuous
12 hours to raise money for local charity,
Maggie’s Centre.

Our organiser and team cheerleader was Gemma Robertson, who made
sure everybody was kept hydrated and up to speed. It was hot and
sweaty but only having to do 30-minute slots each was a help for those
lucky cyclists taking part.

At the end of the 12 hours, when the last wheels stopped spinning, we had
covered an amazing 260 miles and raised £707 for our local Maggie’s Centre
in Edinburgh.

Neil Hamilton, 260 miles cycled. £707 raised
Marketing
The York Place team don crazy glasses as Advocate
they go cycle crazy

13Home Markets News

TOWER BURGER
CHALLENGE TOPPLED

Genting Club Blackpool is celebrating Crowds gathered in the Club’s people to
the first successful completion of its Fahrenheit restaurant, including experience
infamous Tower Burger Challenge by chefs Chris Truelove and Andy a casino first
professional eater Randy Santel. Tamadon, who prepared the Tower hand whilst
Burger Challenge. Andy commented: networking
The challenge, which took place as part “We have had numerous local with other
of Randy’s European Tour, involved the celebrities take on the challenge before local
consumption of 2kg of food including but never a successful attempt. We businesses.
four 6oz prime steak burgers, 200g were really excited to see the efforts of a They all work
bacon, 100g cheese, onion rings, a professional eater and whilst it certainly extremely
mountain of coleslaw and a kilo of fries, wasn’t a walk in the park, Randy polished hard to make Blackpool and the Fylde
all within 15 minutes - ouch! off the whole dish with time to spare.” Coast a success, so we’re just giving
them the opportunity to have a fun night
As the first (and only) winner of the out before the season gets in full swing.”
Genting Club Blackpool Tower Burger
Challenge, Randy’s picture will be on the Dawn Pepper, Casino Administrator
Wall of Fame. He was also presented
with a winners’ T-shirt which entitles
him to a 25% discount on food and drink
on all future visits.

Not to be content with the eating
challenge, the casino also recently
hosted its annual Pre-Season event,
which has become somewhat of a local
tradition. The club opened its doors to
over 250 hoteliers and business owners,
who came along to check out the casino
and sample its food and drink.

Dawn Pepper, Casino Administrator Tower Burger winner Randy Santel with
said: “It was a great opportunity for Genting Club Blackpool pit boss Paul Jawad

SUE IS A BLACKJACE ACE!

Lucky customer Sue Hatton certainly won’t forget her first visit to “It’s still hasn’t sunk in really. It is a
a Genting Casino - she scooped the £114,000 jackpot for a £1 side life changing sum of money for us
bet on Blackjack Aces! Sue, aged 59 and from Staffordshire, was and very timely too as I am going
amazed when in the very first hand she was dealt four black aces at to be made redundant soon. I plan
Genting International Casino at Resorts World Birmingham. to buy treats for my family and
friends, have a holiday and invest
for the future,” explained Sue, who works in
finance for a charity in Birmingham.

She added: “I am not a big gamer; it’s just a bit of fun. I could
not believe it when I realised how much I had won. The staff
at Genting were lovely to me and my partner Jaki Mottram,
excited and generous with their congratulations. They looked
after us and were genuinely delighted for us.”

Sue Hatton wins £114,000 on Blackjack Aces at GIC Sue and her party had visited the shops and gone into the
casino in the afternoon before going on to see ELO in concert
at the Genting Arena. They’d had a walk around the casino,
watched some football on TV and had planned to play three
card poker. As they walked back to the tables, Sue decided to
take a chance on the Blackjack Aces table first and the £1 side
bet really paid off!

14 Home Markets News WESTCLIFF

BRIGHTON UPS THE STAKES WESTCLIFF
WITH RACE DAY SPONSORSHIP

Genting Casino Brighton once Join us for our comedy and curry nights on the first Wednesday of every month
again headline sponsored in our superb function room for £15 per person
Gentleman’s Day at Brighton
Racecourse. 3RD FEBRUARY 2ND MARCH 6TH APRIL 4TH MAY 1ST JUNE 6TH JULY

JOEL LUISA MIKE ELLIE NATHAN PAUL
DOMMETT O’MEILAN GUNN TAYLOR CATON MCCAFFREY

The team took a Roulette and

Blackjack table with them to As seen on Impractical One To Watch for 2016! As seen on Michael As seen on Live At The Apollo, As seen on Impractical
show potential customers Jokers, Russell One of the top UK McIntyre’s Comedy Snog Marry Avoid and Celebrity Squares, Jokers, Russell
ITV’s Stand Up Hero
Howard’s Good News comedy shows of the Roadshow Mock The Week and Russell Howard’s Howard’s Good News
and New show Bring last decade by the and Stand Up Central
The Noise on Sky 1  Good News
Guardian newspaper

how to play and get a feel forTheWesternEsplanade Please call 01702 352 919 for booking details or visit
Westcliff on Sea SS0 7QY gentingclubwestcliff.com

the casino. They also ran a competition to win £100 of Genting Reward points. C A S I N O | L AT E BA R | R E STAU R A N T | E N T E RTA I N M E N T

The learn to play tables, expertly manned by Anna Balmer, Federico Bertetti and10552_Westcliff Comedy and Curry Night_Press Ad_160x259_AW02.indd 1

Harrison Jones, were busy all day, generating a lot of interest with racegoers who

were rewarded with a £5 free play to use on COMEDY AND
their next visit to the casino. CURRY HITS THE

The races on the day were named after

Genting products and services with some JACKPOT
race names reserved for our VIPs and the

large Genting Casino Brighton logo was

fixed to the winners’ podium to reaffirm our Genting Club Westcliff’s new Comedy and

sponsorship of the day. Curry Night has curried favour with existing

And, to add to the excitement the team and new customers.

created huge buzz on their social media Hosted on the first Wednesday of the

channels with their ‘Faces of Brighton month in the casino’s function room, the

Races’ conversation. HararnisdoFneJdoenreicso, ABnenrateBtatlimer night launched with headline act Joel
Martin Metcalfe, Marketing Advocate Dommett, as seen on Impractical Jokers
and Russell Howard’s ‘Good News’.

BRISTOL CELEBRATES Commenting on the success of the TV
THE LAUNCH OF BANGKOK JOE’S comedy line up, General Manager Simon
Woodford said: “It was a great start to our
The team at Bristol certainly know how to party. They recently celebrated a Comedy and Curry Nights, with some really
belated Christmas party with a fun night out at Bangcock Joe’s, a new Thai positive feedback from customers about
restaurant that’s opened under the casino. The team got to taste a large the food and the quality of comedians.”
range of different dishes and the cocktails were flowing.
John Harland, PR/Marketing Manager

Laura Knight,
Administrator
& Marketing
Advocate

15international Markets

PALM BEACH GOES FROM
LONDON TO BRIGHTON

The Palm Beach’s Darren Thomas raised over £4,000 as part of his fundraising
drive to support the Responsible Gambling Trust’s climb of Mount Kilimanjaro
earlier this year.

surrey London After riding between all of Genting’s Casinos within London to personally deliver a poster
brighton sussex from the charity, he went on to cycle the famous 63-mile route from London to Brighton.
His journey took him through Clapham in South West London, out onto the country lanes
of Surrey before reaching the wet and icy roads of
East Sussex, finally reaching Genting Casino Brighton
in a respectable 4 hours and 30 minutes.

Sponsorship came from The Palm Beach, Colony
Club, Crockfords, Maxims Casino Club, Genting
Cromwell Mint, Genting Chinatown London and
Genting Casino Brighton, together with suppliers Kronos,
Cammegh, Novomatic UK and I-Depsys.

Darren said: “Getting from London to Brighton in the January
cold was a bit of a test, but climbing Kilimanjaro was a lot
tougher. I am extremely grateful for the experience and for
the fantastic support received from our casinos, suppliers,
colleagues and friends who sponsored me.”

Darren went on to successfully climb Mount Kilimanjaro as part of a wider fundraising Brighton Receptionist Meliha
initiative for the Responsible Gambling Trust. Congratulation Darren! Mehmedova and Darren Thomas.

Samantha Brown, Marketing Manager, International Markets

GENTING’S RISING STARS

Early last year, International Markets Division introduced Many thanks to Keith Rouse, Brian Herbert, Annie
a new professional development training course in casino Hewson, Justin Williams, Jenny Winch, Andrew
management. This was a pilot scheme aimed at aspiring Love, Denise Hutchins, Pietro Mantero, Nigel Harvey, Jas Sian,
individuals currently operating at a supervisory level below George Polhill, Sam Brown, Kim Drew and Otto Hoenig, who
Senior Manager. donated their own time to conduct the training modules.

The course was conducted over a seven-month period in Finally, the six participants took their end of course examination.
conjunction with normal working responsibilities. 15 separate The bar was set high, with a pass mark set of 70%.
modules from legislation and compliance to finance took place
over 22 training sessions. As well as classwork, practical congratulations
workplace experience was provided in key areas.

Our Rising Stars celebrate their success Congratulations to everyone who successfully completed the
course and passed the exam:

Stephanie Lawless
Simon Earle
Lucy Sykorova
Kelly Thompson
Lysienne Proffit
Stephen Wilshere

During the year, each one of them will continue to improve their
skills and expand their experience by further departmental and
inter-club secondments. We wish them all the very best in their
careers moving forward.

Bryan Payne, Operations Director, International Markets

16 IN BRIEF slot host

A DAY IN THE LIFE OF DAVID
HADLEIGH, SLOTs HOST SHEFFIELD

My job is a great opportunity to engage have to be flexible in my role as DAVID HADLEIGH
with our customers. I usually start work Slots Host to make sure that our regular
at 10am, making my way across a busy players keep coming back and that we David enjoys chatting to customers
gaming floor to the Pit Desk before get new players to come back again.
having a quick chat to the management
team to see if there are any areas that The greatest thing about my role is
need my attention. I then do a quick spending time socialising with our
tour of the electronic roulette and customers, most of whom I know on
slot areas, checking that all is well and first name terms. My customers rely
greeting players, both old and new. on me whilst they’re in the club for my
knowledge and hospitality.
I spend the rest of my shift doing a
variety of tasks, mainly making sure It’s a really diverse role and sometimes
that our customers are having a great I may be called upon to do other tasks
time, listening to their stories and including hand pays, resolving player
sharing a laugh. disputes or fixing machines, which I can
often do on site. But, my main priority
For me, the art of a good Slots Host is is to give the best possible service
knowing your players, what they want to the people of Sheffield that come
and what motivates them to play the through our doors every day.
terminals. As each player is different, I

WHAT’S IN
THE DECK?

Our Spot the Ball competition in the last
issue was so popular, that we thought we’d
put a spin on it for the summer (no pun intended).

So, welcome to our Spot the Missing Card
competition. All you need to do, to win a case of
Prosecco, is guess the missing card from this pack.

Send your chosen card - number/picture and suit -
together with your name and contact details by
1 September 2016 to Mark Duckham at

[email protected] or write to Mark
Duckham, Genting casinos uk, Genting club star city,
Watson Road, Birmingham B7 5SA.

WCOMIPNETNITEIORN Dates for Copy deadline: Publication date:
the diary 16 sept 2016 OCTOBER 2016
Unfortunately, nobody spotted
the correct number (20) on our To submit stories and photos from your casino
Roulette Wheel, so we pulled a or department, please send content to :
name out of a hat from those [email protected]
that were closest - congrats to

Jeni Starkey

Genting Casino Star City
We hope you enjoy your
case of Prosecco!