PROFESSIONALQUALIFICATIONS
LEVEL2DIPLOMAINCUSTOMERSERVICE
TheHairandBeautyAcademyareexcitedtobeabletooffertheVTCTLevel2(NVQ)DiplomainCustomer
Service.
WhatisthisDiplomaabout?
TheLevel2(NVQ)DiplomainCustomerServicegiveslearnerstheopportunitytodeveloptheskillsand
knowledgeneededtodelivercustomerserviceinarangeofindustriesandcontexts.Thisinturnwill
assistthemtodelivercustomerservice,understandcustomersandemployerorganisaons.
ThisDiplomacouldbeforpeoplewhoare:
Workinginacustomerservicerole,acrossallsectorsofemployment,withtheopportunityto
demonstratetheskillsandknowledgeneededfortheirjobrole.
Itisidealforpeoplewhohavethescopetobringaboutpermanentimprovementsinservicedeliverythat
benefitstheirorganisaonanditscustomers.Learnersdon’tnecessarilyhavetobeinarolewhere
they’redirectlyresponsibleforpeople.
Entryrequirements
Thisqualificaonisdesignedforlearnersaged16andabovewhoareworkinginorarelookingtoworkin
acustomerserviceroleorsimilar.Therearenospecificrecommendedpriorlearningrequirementsfor
thisqualificaon
HowwilltheDiplomabedelivered?
TheDiplomawillbedeliveredthroughengagingwithyourassessorinyourworkplace.
Followingregistraonyouwillreceiveavisitfromyourassessorwhowilldevelopandagreean
assessmentplanwithyouandprovideanyongoingsupport.Thisvisitwilliden fytheunitswithinthe
Diplomabestsuitedtoyourworkingenvironmentandofferthebestopportunitytogathertheevidence
requiredforyourqualificaon.
Therea er,yourassessorwillmeetwithyouandobserveyourpracceaswellassettasks/assignments
foryoutoundertakeinbetweenmeengs.
Yourassessorwillsupportandobserveyouatallstagesintheassessmentprocessensuringyouare
confidentandcompetentasyoudevelopinthisrole.
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0011 Beauty Therapy L2 BEAUTY
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