Insurance Protector Newsletter-2017 Half Year

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NEWSLETTER

Staff & Their Success Social & Fundraising Business & Building

2017 Half Year

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Staff & Their Success

The last 6 months has seen IPG grow in numbers taking on over 10 new
members of staff, this is including another apprentice in Brodie Rumsey.
Our apprenticeship scheme has saw the successful full time employment of
Administration Team Member, Olivia Tandy and has also seen Olivia Hampton
passing her Level 2 NVQ in Business Administration, she has now started her
Level 3.
The apprentice scheme has also received recognition from Stourbridge College,
with our very own Jack Riese receiving an award for Up and Coming Business
Professional.

Well done Jack!!

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New Starters

Tom Williams’ SME Team has seen the introduction of team members Gavin
Mand, Harvinder Sami and Libby Powis.

Adrian Perry’s Catering Team has also been bolstered with the recruitment of
David Gray & Emma Oliver.

The biggest overhaul has come on the Renewals Team, with Shoaib Altaf
moving from the sunny side of Sales to become Renewals Team Leader.
Renewals also recruited new Team Members in the shape of Lacie Owen,
Debbie Gough, Leigh Griffiths and Vicky Palmer.

Mohammad Keyhan Mohmand joined as a Digital Marketer.

Joanne Williams became our new Operations Co-ordinator.

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Bhabinder Kumar

Head of Retail:

2017 vision for IPG was a year of consolidation to ensure
we built a strong foundation for our future growth. Our aim
was to relocate to new larger offices, train our current staff,
employ enough staff to offer a market leading customer
service and importantly to ensure our business was
compliant.
April was a momentous month as we moved into our new
office which was opened by the Mayor of Dudley. We have
welcomed 9 new recruits joining us, existing staff have
progressed into new roles, our business has become more
compliant and our staff are continuously receiving training,
all of which is in line with our strategy.
Our financial results have seen income growth on 2016,
we achieved an increase of 8% in Q1 and 5% increase in
Q2 ending the first half year on a 6% increase and most
importantly achieving a profit.
In any business growth is very important however it also
needs to be measured in more ways than just financial
growth. I feel IPG has really matured this year, moving into
our new office has given us a real sense of responsibility,
ambition and a strong belief that we can become a well-
known, respectable and successful insurance broker.
I am very proud of how all our new starters have settled in
and how quickly they have integrated into the IPG family
and not forgetting how impressively all our existing staff
have coped with the office move and the growing pains
which all business experience on their way to the top.
We move into the second half of the year with our focus
towards a new back office system, new website and
digitally generating our own leads and who knows we may
even recruit more staff to join our already successful team.
I would like to finish by thanking each and everyone for all
your hard work and commitment which is noticed each and
every day.
Keep smiling, keep enjoying and let’s keep growing
our business!

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David Donohoe

Department Manager:

Sometimes I have to pinch myself when I see what we’ve achieved over the last 6 months. We’ve
completely rebuilt our renewals team with excellent professionals all geared up for increasing our
retention from 75% to 80%. We’ve seen our crop of 5 apprentices go from strength to strength
with 3 of them graduating in the last couple of months. All of them have added real value to the
company. Training both on the job and formal has always been key to staff progression and over

the last 6 months including amongst
others training on sales techniques, DATA
tag, breakdown. In total we have provided
staff over 700 hours’ worth of training in
the last 6 months.
Over the past 6 months we’ve
implemented, coached and trained our
staff on a whole new compliance regime
from scripting to processes. We have
asked them to take on board lots of
changes and with every change the team
have taken this on board and adapted
to the new way of working to make
our business safer, compliant and with
‘quality’ running through its veins. This
quality now shows itself with a 74% pass
rate in the most recent compliance audit.
The majority of staff are now hitting a
90% plus pass rate for their file and
call audits.
It also never ceases to amaze me how
with all workloads we expect of our
staff how they still have time to think about their fellow workers – Taking time to write nice
things about colleagues in the Employee of the Month nominations. On top of this we’ve also
had time to support some charities like the woman’s refuge with Easter egg collections and
an unforgettable superhero themed costume day which will go done in history!! Our wonderful
Charity team organise these events but everyone joins in which warms my heart!
In addition to their charity events the ‘IPG FAMILY’ has also enjoyed some wonderful nights out
thanks to our Social committee – These have been fantastic events which have been a superb
vehicle for team building.
Overall I’m at a loss to know where the last 6 months have gone but I do know that I work with
an incredible bunch of people who have a great team spirit and make it a joy to come to work.

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Social & Fundraising

As part of our Social Responsibilities, IPG
formed two committees to conduct Social
and Charity Events, in house and also outside
Staff were also treated to a cake and of work.
samosa sale which resulted in us
donating £190 to the charity. Clair Panter, Lisa Pearshouse, Victoria Palmer
& Steven Cartwright make up the Social
There will be more more Social & Committee and Jane Fear, Olivia Hampton
Charity events in the coming months so & Clair Panter are a part of IPG’s Charity
please get involved. Any ideas for any Committee.
upcoming events or fundraising you
may have will be greatly appreciated by The last six months has seen IPG participate
you Social and Charity teams. in many Social Events, including a successful
and very competitive trip to Bowlplex in Dudley,
where Richard Jones was crowned Mr Kingpin.
There have also been outings to Odeon in Merry
Hill for a Premier Viewing of the film Tarzan and
most recently our Summer Party at Grafton
Manor and Christmas Party at Swindon Golf
Club where our very own David Donohoe was
named Manager of the Year.

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Easter Egg Charity

Charity has been a big focus for
IPG this year as they formed their
own committee and decided to
represent multiple charities within
the community and close to staff
members hearts. The first event
saw Easter Eggs being donated
by staff and then being donated
to the children and women at a
local refuge. In total 44 eggs were
donated, with Charlotte Brown
winning the in house raffle for a
giant Thornton’s Easter Egg.

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Free Radio I Cash4Kids I Superhero Day

May saw all IPG staff donning their best lycra and capes and taking part in
raising funds for Free Radios ‘Cash for Kids’ campaign.
This event even saw local Radio Royalty attending in the form of Jo & Sparky from the
Free Radio Breakfast show. Staff members raised money by paying £1 each to dress
up in their favourite superhero gear which saw Bhabs donning the black and yellow of
Batman and Dave the green dunagrees of ‘Super Mario’.

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Business & Building

IPG moved into their new
premises at Quay House on
Monday 10th April 2017. IPG
decided to make this transition
due to growth in numbers and
after being based with sister
company Commercial Express in
Custom House. The opening was
conducted by the Mayor of Dudley
and saw IPG receiving credit in
the local newspapers with our very
own Bhabinder Kumar donning
the spotlight.

Along with the building move IPG
has rebranded. This re-brand will
change the Insurance Protector
Group name to:

InsuranceProtector

• NEW BRAND
• NEW BUILDING
• NEW STAFF

Thank you for taking the time to read the
2017 Half Year newsletter, keep your eyes

peeled for the next one.

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Our Mission

We are committed to protecting our clients, ensuring their peace of
mind by offering quality insurance products and delivering
exceptional service.