HulloMail

HulloMail
for Apple iPhone
Paid-for Version 2.1.X
User Guide

Contents

Getting Started 3
Requirements3
About HulloMail for Apple iPhone 4
Sign up to HulloMail on your Apple iPhone 5
Accessing HulloMail on your Apple iPhone 6

Your Messages 7
Listen to a message 7
Switch between earpiece and speaker while listening to a message 8
Invite a friend to HulloMail 9
Copy a message to your email address 10
Mark a message as unread 11
Reload the content of a single message 12
Reply to a message via SMS 13
Call back the contact who left you a message 14
Delete a single message 15
Edit multiple messages 16
Scribe™17
Send a Hullo 18
Reply to a message by Hullo 19
Post a voice message on Facebook 20
Share a voice message on Facebook 21
Share a voice message via Email 22

Your Settings 23
Speaker and Auto-Play 23
Connect HulloMail to your Facebook account 24
Your Settings - In-App Store 25
Purchasing SMS Notification via the In-App Store 25
Your Settings - Voicemail 26
Turn missed call notifications on or off 26
Activate or Deactivate HulloMail as your voicemail service 27
Check your messages by calling in 28
Your Settings - Greetings 29
Record a Personal Greeting 29
Use the Standard Greeting and record your name 30
Record an Individual Greeting 31
Your Settings - Notification 32
SMS Notifications 32
Manage your ‘push’ notifications 33
Your Settings - Access Control 34
Change your access settings 34
Your Settings - Account 35
Change your HulloMail Password 35
Change your HulloMail PIN 36
Change your first and last name, phone network and contract 37
Your Settings - About 38
FAQs and Terms 38
Support39
Service Termination 40

User Guide Getting Started

Getting Started

Requirements

1. Apple iPhone (OS 3.0 at least), iPad
2. Live in the UK, US or Ireland
3. Have a valid mobile phone number supported by HulloMail
4. Using your mobile with a monthly plan*
5. Wireless service plan that includes internet access
6. 750 KB of available application memory
*: Except for GiffGaff subscribers.

3

User Guide Getting Started

About HulloMail for Apple iPhone

Who are we?
There’s no ‘press 1 to hear your new messages’, there’s no ‘press 3 to delete’ and
there’s no waiting to hear your voicemails one by one – ultimately there’s no excuse
for sticking with standard voicemail services because HulloMail gives you the only
aspect of voicemail you need: the voice. You will hear your voicemails directly without
the waiting around - it’s uncomplicated and hassle-free, so what are you waiting for?

How are we different?
You know who’s left you a voicemail. Instantly: You probably have a lot of friends. Or
perhaps you don’t [never mind]. Either way, it’s nice to know who’s trying to reach
you - the HulloMail app ensures that you can see whom your voicemails are from
straight away, right there on the screen, without any inconveniences.

What do we have to offer?
Individual Greetings: It’s pretty much a given that there are things you can say to
your partner that you couldn’t exactly say to your boss. Once you’ve sorted out the
social boundaries there, you have the ability to record different greeting messages
for them and the rest of your friends and family - which you can tailor to suit and
personalise for each relationship! Trick your friends into thinking you’ve answered
the call (particularly entertaining), or perhaps record yourself singing? Maybe not. Be
creative!
The Hullo feature: Ever had a daunting feeling about a phone conversation you just
can’t be bothered to have? You only want to congratulate your friend on their pay
rise, not discuss it at length – it’s much simpler to leave a short recorded message,
a Hullo, on their Facebook wall or in their email inbox. Do not despair if your friends
don’t have the HulloMail app, they can still get your special message via email.
Access Control: Your messages are varied, but there are definitely a few that are very
important to you – HulloMail gives you the security needed to protect your account
against phone-hacking attempts and unauthorised access. You control how your
voicemails are retrieved and you decide what notifications you want. You are in the
driver’s seat
Scribe™ - for our yearly subscribers, we have our voice to text transcription service
that offers great products. Get The Gist™ is a product currently available under
Scribe™; transcribing the first 10 seconds of your voicemails so you get the gist of
the message before you listen to it.
HulloMail SmartVoicemail is currently available for Android, iPhone and BlackBerry in
the UK, US and Ireland. HulloMail is also available as a free, ad-supported app (but
come one, this one’s better).

4

User Guide Getting Started

Sign up to HulloMail on your Apple iPhone

To register with HulloMail you will need a valid
mobile phone number:

1. From the Sign in screen tap Sign up
2. Complete the fields
3. Tap Submit

Address Book Note: In order to activate call forwarding on
your Apple iPhone, you will be prompted to
call the HulloMail Activate contact in your
address book.


5

User Guide Getting Started

Accessing HulloMail on your Apple iPhone

To access you will need to sign up to the service
(see page 5). Once you have signed in, you will
only need to sign in again if you choose to sign
out.

1. Enter your phone number
2. Enter your password
3. Choose your country
4. Press Sign in

6

User Guide Your Messages

Your Messages

Listen to a message

To listen to a message such as a voicemail, Hullo or simply view your missed calls:
1. On the central message list screen tap a message
2. Tap the Play button on the message detail screen

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User Guide Your Messages

Switch between earpiece and speaker while listening to a message

You can quickly switch between earpiece and speaker while you are listening to a
message:

1. On the central message list screen tap
the message you want to hear
2. Tap Speaker top right on message detail
screen
3. Press Play button

8

User Guide Your Messages

Invite a friend to HulloMail

You can send an invite to a friend so you can send Hullos back and forth directly to
their device:

1. On the central message list screen tap a
message
2. Tap the Invite to HulloMail button on the
message details screen. This option will
only appear if they are not already a
HulloMail user
3. Once you have pressed the Invite to
HulloMail button, the invite will be sent
and you will be notified of this

9

User Guide Your Messages

Copy a message to your email address

You can copy a message (voicemail or Hullo) to your registered email address, it will
be sent as an MP3 file in attachment:

1. On the central message list screen tap a
message
2. Tap the more options icon bottom left on
the message detail screen, to display as
shown
3. Tap Copy to my Email

10

User Guide Your Messages

Mark a message as unread

You can mark a message as unread which will update the central message list with an
unread status:

1. On the central message list screen tap a
message
2. Tap the more options icon bottom left of
the message detail screen, to display as
shown
3. Tap Mark as Unread

11

User Guide Your Messages

Reload the content of a single message

In the event that a particular message has failed to download, you can manually
download the audio file:

1. On the central message list screen tap a
message
2. Tap the more options icon bottom left of
the message detail screen, to display as
shown
3. Tap Reload Message

12

User Guide Your Messages

Reply to a message via SMS

HulloMail SmartVoicemail provides the Reply via SMS feature, which enables you
to respond to any missed calls or messages with a simple text message. To reply a
voicemail with an SMS message, simply do the following:

1. On the central message list screen tap a
message
2. Tap the more options icon bottom left of
the message detail screen, to display as
shown
3. Tap Reply via SMS
4. You can send the default message to your
contact(s), or compose your own. You
can also add more recipients to the
message, if you wish

13

User Guide Your Messages

Call back the contact who left you a message

You can directly call back the person who left you a message without having to exit
the message detail screen:

1. On the central message list screen tap a
message
2. Tap the Call Back button on the message
detail screen to return the call

14

User Guide Your Messages

Delete a single message On the central message list
screen swipe the message you
You can delete a message in two different ways: wish to delete and then tap the
On the message detail screen delete button.
simply press the bin icon bottom
right.

15

User Guide Your Messages

Edit multiple messages

You can either delete or mark multiple messages as read, at the same time:
1. On the central message list screen tap the Edit button top right
2. Select the messages you want to edit
3. Tap the Delete or Mark as Read buttons at the bottom of the screen
4. You can quickly delete all the messages in your account by pressing the More

Options icon, bottom right, and selecting Delete All. You also have a Mark all Read
option in this action sheet if you prefer to do this.

16

User Guide Your Messages

Scribe™

HulloMail’s Scribe™ products convert your voicemails to text, so you can read them
directly in the app.
In order to access Scribe™ products, you must first purchase a subscription to
HulloMail. This can be done at any point through the in-app store.
Scribe™ products are only available to HulloMail subscribers in the in-app store.
Products that are currently available include:
Get The Gist™- a fully automated Scribe™ product that converts the first 10 seconds
of your voicemail to text, allowing you to read and get the gist of the message
before you listen to it. Once purchased, you have total control of how to use Scribe™
by switching the feature ON/OFF in the Settings area - you may only wish to have
Scribe™ turned on whilst in a meeting, for instance.
Important note:
Scribe™ products are purchased on a monthly basis and have a limit of 50 messages
per month. Once you reach the message limit, or exceed the 30 days, you will need
to purchase the feature again. Scribe™ is priced at £1.49 (UK), $1.99 (US) and €1.59
(IRE).

17

User Guide Your Messages

Send a Hullo

You can send a Hullo (short voice message) to your contacts:
1. On the central message list screen tap the microphone icon, bottom right
2. On the following screen, to select your recipients tap the + button. You can also

type in an email address
3. Once you have selected your recipients, tap Record to begin your Hullo
4. Tap Stop to end your recording, stop will appear once you begin recording
5. You can re-record as many times as you like
6. When you are happy, select Send

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User Guide Your Messages

Reply to a message by Hullo

You can quickly reply to any message you receive by Hullo. You can send Hullos to
other HulloMail users or to any email address
1. On the central message list screen tap the message you want to reply to
2. On the message detail screen tap Reply
3. On the following screen, tap Record to record your reply
4. Tap Stop to end your recording, this will appear once you begin recording
5. When you are happy, tap Send to reply by Hullo

19

User Guide Your Messages

Post a voice message on Facebook

You can now record a new voice message and post it directly on your Facebook wall.
Remember to first connect HulloMail to your Facebook account, see page 21 for
details on how to do this.
1. On the central message list screen tap the compose button on the bottom right and

choose Facebook on the pop up window
2. Write in a message you want to add to your post
3. Tap Record and record your message
4. Tap Stop to end your recording
5. Once you are happy press Share which will appear once you have finished

recording

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User Guide Your Messages

Share a voice message on Facebook

You can now share voice message directly on your Facebook wall. Remember to first
connect HulloMail to your facebook account, see page 21 for details on how to do this.
1. On the central message list screen tap the message you want to share
2. On the message detail screen, press the Share button on the bottom of the screen

and select Share on Facebook from the action sheet
3. On the pop up window, write in the message you want to add to your post
4. Press the Publish button and you’re done!

21

User Guide Your Messages

Share a voice message via Email

You can now share a voicemail via your email directly from the app.
1. On the central message list screen tap the message you want to share
2. On the message detail screen, press the Share button on the bottom of the screen.

If you have Facebook Share On, select Share via Email from the action sheet
3. HulloMail will create an email for you with the voice message attached
4. Edit the message if you wish and choose your recipients, then press the Send

button, top right

22

User Guide Your Settings

Your Settings

Speaker and Auto-Play

You can choose to listen to your messages via speaker or earpiece. In addition, you
can configure your messages to play automatically when selected, so no need to
press the play button:

1. On the central message list screen tap
the Settings button top left
2. You can simply turn Auto-Play and
Speaker On or Off, depending on your
preference
3. This action is automatic and does not
need to be saved. To return to the central
message list screen tap Messages top left

23

User Guide Your Settings

Connect HulloMail to your Facebook account

In order to be able to start using the facebook sharing features, you must first
connect HulloMail with your Facebook account. This easy to do and can be turned on
or off at any time.
1. On the central message list screen press the Settings button
2. Turn on Facebook share
3. Fill in your Facebook login details and press the Log in button
4. Press the Allow button so HulloMail can access your facebook account. You’re ready

to start sharing!

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User Guide In-App Store

Your Settings - In-App Store

Purchasing SMS Notification via the In-App Store

You can now purchase SMS Notification via the In-App Store if you are subscribed
to HulloMail. Our SMS notification feature ensures you are notified of who left you a
message or called you but hung up. To purchase this feature, follow these steps:
1. On the central message list screen press the Settings button
2. Select the In-App Store from the main settings menu, and the select the SMS

Notification bundle you’re interested in purchasing (30 days or 7 days)
3. You will be taken to a payment screen. Press the Buy Now button
4. iTunes will deal with the payment, you may need to enter your iTunes password

and confirm the purchase
5. Once payment is successful, you will be taken back to the app, where you should

now have SMS Notification under Settings > Notification, see page 30 for more
details on this

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User Guide Your Settings - Voicemail

Your Settings - Voicemail

Turn missed call notifications on or off

Missed call notifications can be switched on or off depending on your preference:

1. On the central message list screen tap
the Settings button
2. Select Voicemail from the menu
3. Change Missed Calls to On or Off
4. To return to the main Settings menu,
press the Settings button, top left

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User Guide Your Settings - Voicemail

Activate or Deactivate HulloMail as your voicemail service

You can activate or deactivate call forwarding to the service:

1. On the central message list screen tap
the Settings button
2. Select Voicemail from the menu, then
Activate or Deactivate Voicemail
3. Exit the app and call the Activate or
Deactivate HulloMail contact in your
address book

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User Guide Your Settings - Voicemail

Check your messages by calling in

You can check your messages by calling your voicemail, useful if you have no data
coverage and you want to check your messages:

1. On the central message list screen tap
the Settings button
2. Select Voicemail from the main menu
3. Tap the Call Voicemail button

Note: The service will ask you for your Voice
Access PIN before being able to listen to
your messages. You can turn this on in your
Access Control settings, detailed on page
34. You can change your PIN under your
Account settings, explained on page 32.

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User Guide Your Settings - Greetings

Your Settings - Greetings

Record a Personal Greeting

You can record a Personal Greeting to be played when someone leaves you a
message:
1. On the central message list screen tap the Settings button
2. Select Greetings from the main menu
3. On the Greetings screen, tap Personal to be taken to the record screen, where you

can record your Personal Greeting
4. Once you are happy with your greeting, press Save

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User Guide Your Settings - Greetings

Use the Standard Greeting and record your name

If you prefer to not have a Personal Greeting, you can use the Standard Greeting and
just record your name. The Standard Greeting is the default setting when you sign up
for the service.
1. On the central message list screen tap the Settings button
2. Select Greetings from the main menu
3. On the Greetings screen, tap Standard. This will already be selected if no Personal

Greeting is available
4. To record your name, tap on the Recorded Name button to be taken to the Record

screen
5. Once you’re happy, tap the Save button

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User Guide Your Settings - Greetings

Record an Individual Greeting

You can now assign a different greeting for every contact on your phone:
1. On the central message list screen tap the Settings button
2. Select Greetings from the main menu. You will see a new Individual Greetings

setting to press
3. To add a new contact press the + button or type in their name
4. Once you have selected a contact, tap Record and record your greeting
5. Tap Stop to end your recording
6. Once you are happy press Save which will appear once you have finished recording
7. You can also record a greeting directly from the message detail screen, by pressing

the More Options icon and selecting ‘Record Greeting’

31

User Guide Your Settings - Notifications

Your Settings - Notification

SMS Notifications

You can choose how you want to be notified of new messages, Hullos and missed
calls, SMS and Push. Note that you must first purchase SMS Notifications from the
In-App Store, see page 23 for details on how to purchase this feature. Once you have
purchased SMS Notification:

1. On the central message list screen tap
the Settings button
2. Tap Notification from the main menu
3. Switch SMS ON or OFF, whichever you
prefer

32

User Guide Your Settings - Notifications

Manage your ‘push’ notifications

The default notification setting is ‘push’. To check, or change back to ‘push’
notifications, you will need to:

1. On the central message list screen tap
the Settings button
2. Tap Notification from the main menu
3. Tap Apple Push, where you will be given
more instructions of how to change this
configuration through your device
settings screen
4. We recommend for normal operation
that Sounds, Alerts and Badges are set to
ON

33

User Guide Your Settings - Access Control

Your Settings - Access Control

Change your access settings

Our Access Control feature, available to HulloMail SmartVoicemail subscribers
provides you with a mechanism to prevent and detect phone-hacking.

1. On the central message list screen tap
the Settings button
2. Tap Access Control from the main
settings
3. Voice Access: Allows you to set call
access to your voicemail on/off,
eliminating unauthorised access to your
voicemails by phone-hacking
4. Enforce PIN: Ensures your voicemail is
highly protected from phone-hacking if
you use Voice Access. If you turn this off,
we recommend using Notify of Access
5. Web Access: Access your messages
online via the ‘My HulloMail’ web portal.
Useful when travelling or even when you
misplace your phone
6. Notify of Access: This setting will notify
you each time your messages are
accessed via Voicemail Access or Web,
providing immediate detection of any
unauthorised access

34

User Guide Your Settings - Account

Your Settings - Account

Change your HulloMail Password

You can modify the password you use to access the service:

1. On the central message list screen tap
the Settings button
2. Tap Account from the main menu,
followed by Password, PIN
3. Type in your Old Password
4. Type in your New Password
5. Re enter your New Password
6. Tap the Save button

35

User Guide Your Settings - Account

Change your HulloMail PIN

You can change your Voice Access PIN, which is required to listen to your messages
when calling in:

1. On the central message list screen tap
the Settings button
2. Tap Account from the main menu,
followed by Password, PIN
3. Type in your new Voice PIN
4. Confirm your new Voice PIN
5. Tap the Save button

36

User Guide Your Settings - Account

Change your first and last name, phone network and contract

You can change your personal details via the app:

1. On the central message list screen tap
the Settings button
2. Tap Account from the main menu,
followed by Personal Details
3. Type in your First Name
4. Type in your Last Name
5. Tap Phone Network to select your
network from the list
6. Tap Network Contract to select your
contract type from the list
7. Tap the Save button

37

User Guide About

Your Settings - About

FAQs and Terms

You can access the service FAQs and Terms from the About screen:

1. On the central message list screen tap
the Settings button
2. Tap About from the main menu
3. Tap FAQ or Terms buttons for app specific
FAQs and terms

38

User Guide About

Support

Service support can be accessed directly from the app:

1. On the central message list screen tap
the Settings button
2. Tap About from the main menu
3. Tap the Support button to view support
contact details and web access

39

User Guide About

Service Termination

Should you wish to terminate your account, you need to follow this process:

1. On the central message list screen tap
the Settings button
2. Tap About from the main menu
3. Tap the Service Termination button on the
About screen
4. Follow the instructions and call the
Deactivate HulloMail contact from your
phone’s address book
5. Return to Service Termination screen
6. Press Close Account
7. Termination is complete, delete the app
from your device

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