E-Commerce Product Reviews – Handy Tips By Semalt

23.05.2018

E-Commerce Product Reviews –
Handy Tips By Semalt

Product review has displayed a mixed reaction among e-commerce store owners. While reviews generate
con dence to some players of the online business who get positive talk about their products to some, the reviews of
which are bad scare away customers from the stores. However, this article serves to educate and restores faith
among store owners that got negative feedback from online shoppers.

Michael Brown, the Customer Success Manager of Semalt Digital Services, explains how both negative and positive
product reviews in uence on a website traf c.

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23.05.2018

The Value of Product Reviews

Statistics indicate that about 63 percent of online
customers prefer buying online from stores that have a
dedicated section for product reviews on the website.
Despite the review section being fundamental for
customers to express their gratitude or frustration about
the product, some of the comments presented in these
articles do not re ect the truth about the experience of a
client. Owners should stop worrying about the negative responses because the opinion may not re ect the whole
truth about customer experience.

Bad Reviews are not bad

Owners of the online stores receiving bad reviews should not bother. Research indicates that bad reviews are not
bad at all as up to 86 percent of people shopping online buy goods with bad reviews. About 95 percent of people
buying online do not trust god reviews about products they would wish to purchase. Product star ratings are
questionable and do not seem realistic and thus keep away customers.

Reviews Boost the Rank of Search engines

The adoption of the SEO mechanism for search engines dictates that the more content about a product on the
internet the more readily the content becomes availed for search engines. SEO requires the frequency of key words
or searchable strings on the web to be more to increase the web visibility of the website. Comments whether bad or
good increase the number of mentions of the product or the particular website thereby increasing the chances of
attracting traf c.

Comments Make Customers Engaging

Utilize the presence of customers spending time on the website to build loyalty and trust. Most owners of e-
commerce business experience an increasing number of traf c by engaging with people visiting and commenting on
their website. Customers get clear information about the products, and in turn, they are ready to come back again
to buy items.

Encourage Reviews from customers

Most online customers love reading reviews left by other customers to prompt their decision to buy the product. It
is worth noting that some active readers fail to leave their comments and reviews. Getting reviews and comments
help to increase the online status of the product and even the SEO treatment of the website and is therefore worth
encouraging.

Conclusion 2/3

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23.05.2018

E-commerce requires the application of review generators to yield
a higher SEO result. Encouraging customers to review the
products through inbuilt email systems that send reminders can
increase the number of reviews. Make the dropping of reviews to
be fun and easy to receive more bene ts from the comments while
boosting the SEO of the website.

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