INSTITUT SOSIAL MALAYSIA INSTITUT SOSIAL MALAYSIA LOT PT 13856, KM 6 LEBUHRAYA KUALA LUMPUR - SEREMBAN SUNGAI BESI 57100 KUALA LUMPUR MALAYSIA +603 7985 3333 +603 7985 3300 [email protected] institut.sosial.malaysia www.ism.gov.my 9 771823 086007 ISSN 1823 - 0865