NB028 - 3Sixty August 2017

JULY / AUGUST 2017

THE OFFICIAL MAGAZINE OF THE NEDBANK GROUP

GOOD WOMEN

Celebrating inspirational Nedbank women

START SAVING

Make every month savings month

ADVANCING IN AFRICA

Winning in 2020 across our continent

SEPTEMBER IS
HERITAGE MONTH

Nedbank is one of the most transformed THIS HERITAGE MONTH LET
banks within South Africa that value US LEARN, TALK, SHARE AND
diversity and inclusion. It is therefore EMBRACE OUR NATION’S
important that as part of our Winning in ABUNDANT CULTURES.
2020 strategy we continue to create an
inclusive Nedbank where our differences Wear your traditional attire on
are leveraged for creativity and innovation.
every Friday during the month

of September.

ED’S NOTE

It’s a fitting echo as we celebrate Women’s Month, that
we are dedicating this issue to all our multi-talented,
hard-working, phenomenal women at Nedbank. So,
women of Nedbank, this one’s for you. May you find
respite from your busy schedule in these pages and be as
inspired as we were by the leading ladies around you.

Ndileka Mlakalaka (pg8), empowerment of women and this is
offers some great insight into evidenced through initiatives, such as
achieving professional success and the Nedbank Women’s Forum, which
being a leader, while balancing serves as a platform for women
personal life and responsibilities. We to network and be empowered
are featuring exceptional stories of through various initiatives, including
remarkable women, who epitomise Nedbank’s sponsorships of women in
both doing good and overcoming sport and in the arts.
challenges to thrive in life.
Of course, this issue isn’t
Ntombi Mfunzi and Zodwa exclusively about women. There
Magidigidi from the Nedbank are plenty of compelling articles
Running Club (pg 9) show how giving advice on how to develop a
having a passion in life can help you savings habit (pg 10) to combatting
to overcome challenges to achieve corruption (pg 13).
great things. These inspirational
leaders show us that we need On the business front, our Rest of
to always know when to change Africa business offers an inspiring
gears in life by adapting to the look into the excellent work being
environment and thinking outside of done to grow our business across the
the box. continent (pg 16 -17) and DebiCheck
offers new authorised debit orders
As a bank for all, Nedbank, that benefit clients, businesses and
particularly, champions the banks (pg 22).

As you can see, this is another edition that’s bursting at the
seams with great content. In fact, be sure to download the
3Sixty app to read more inspiring stories.

Enjoy.

Tamara Matsoyiyane

1

CONTENTS

06

09 10

13

COVER FEATURES 06 FEATURES AND REGULARS 01
10 03
Good Women 16 Editor’s note 04
A message from Mike Brown 08
Celebrating inspirational Nedbank women What’s up 09
Meet Ndileka 12
Start saving Running for their lives 13
Nedbank offers hassle free non-resident and embassy banking 14
Make every month savings month Combatting corruption 15
Chain reaction – 2017 Tour de Tuli 18
Advancing in Africa Winning for Water 20
Living the Nedbank Values 22
Winning in 2020 across our continent Sustainable Harvesting Programme 24
Making DebiCheck easy for our clients
A special thanks to all our contributors for Quizzed
articles and photos.
SPECIAL EXTRA FEATURE ON THE APP:
Keep up to date with events and news updates
across the bank and the Rest of Africa. Check out Your Space on the App for photos showcasing the recent
Roadshows, Techno Days and Women’s Month celebrations.
3Sixty is the key staff magazine for the group which is published
by Group Internal Communications. The content of 3Sixty aligns
with our Strategic Focus Areas and Deep Green Aspirations to
ensure that we all move in the same direction.

2

MESSAGE
FROM MIKE

The annual staff roadshows have just been concluded and
it was a great privilege for our Chief Operating Officer,
Mfundo Nkuhlu and I to visit our South African and Rest of
Africa businesses and engage with so many Nedbankers. We
used the opportunity to deliver an update on the Nedbank
change journey – what we are doing to become more client
focussed, more agile, more competitive and more digital –
while also reinforcing our strategic direction and delivery for
our aim of winning in 2020 and beyond in spite of the rapidly
changing and challenging macroeconomic environment.

Our financial results for the six calendar this year. Congratulations
months to 30 June demonstrate to everyone who was involved in
the value we continue to create organising, supporting, attending and
for our stakeholders – in particular participating in the Nedbank Cup and
from our managed operations that Ke Yona Team search.
largely offset the disappointing
first half performance from our While it may be hard to believe that
20% investment in Ecobank or ETI. we’re already almost three quarters
These results provide us with a solid of the way through 2017, I’ve been
foundation to deliver on our promises encouraged by everything we have
to our millions of existing and future achieved together so far this year.
clients, as well as taking us forward The most recent achievements include
towards our vision to be the most the CIB brand positioning campaign
admired financial services provider in and the launch of the new Nedbank
Africa. Wealth App. We have much still to
do in the rest of the year with some
Going forward you can expect to further exciting launches coming up
see and hear much more about our before year end and I will keep you
change story and strategic levers as updated as we get closer to rolling
the 2018 – 2020 strategic planning these out.
process will be taking place across
the bank between September and Thanks to the dedication,
November. determination and strong work
ethic of every Nedbanker, our
I am confident that Nedbank is in organisation remains a great
good shape, we have the strategy, place to work, a great place to
systems, processes, committed bank and a great place to invest.
people and skilled leadership teams As we get into the final straight
that will enable us to continue of 2017 it’s essential that we
creating stakeholder value. Key to the increase our delivery momentum
realisation of our goals is the constant and, as always, ensure that we
development of the Nedbank brand put our clients at the centre of
as money experts who do good. every single thing we do.
Our sponsorships play a vital role in
this ongoing brand enhancement Regards,
and the Nedbank Cup was once Mike
again a highlight on our sponsorship

3

WHAT’S UP?
Got an opinion? SHARE IT!

Tell us your thoughts (in no more than 200 words, please) or send
us your digital pic (no less than 300 dpi, plus a caption, please).
Email [email protected] by 30 September 2017.

INSPIRATIONAL
NEDBANK WOMEN

NETTELY GOODGALL

Nedbank Video Banking Consultant, Nettely Goodgall has faced many challenges
in life. However, a combination of faith, perseverance, a positive attitude, and an
employer that gives her the support she needs, has allowed this dynamic woman
to reach a point in her life and career where she stands as an example to all of us of
what it means to overcome your past and build a bright future. She shared some
motivational thoughts with 3Sixty as part of our Inspiring Women issue.

‘I’ve been a Nedbanker for the past three years, starting out as a call
centre agent and then moving to a position as a video banking call
agent in July 2016.

While I don’t like to dwell on the personal challenges I have faced in
my life, I have to say that joining Nedbank was one of the significant
milestones in my life. I’m a single mom and sole breadwinner, and
without the support and understanding of my managers at Nedbank,
the past three years could have been very difficult for me. Nedbank
doesn’t just speak about being understanding when it comes to the
needs of its employees, it walks the talk, accommodating your needs,
offering guidance, and giving you access to full support networks to help
you achieve your personal and professional aspirations.

If I could offer advice to any young person who may be feeling
overwhelmed by the challenges they are facing, it would be to remember
that nothing lasts forever. God won’t give you pain and suffering that
you are not able to handle. And while it may sometimes feel like there
is no way out, each of us has a purpose in life - and once you find it, the
challenges you face will seem a bit easier.’

4

JESSICA SINGH

Nedbank’s purpose is to use its financial expertise to do good. For Jessica Singh, Digital Marketing Specialist, this isn’t merely a part of a corporate brands,
it’s also a personal commitment. She shared her inspiring story of how we all can, and should, be using our position and resources to help those around us.

‘Imet Musa, a young lady from Zandspruit, during the 2015 Far North Secondary School Careerbuild project where I volunteered
as a coach. Each grade 11 student is paired with a volunteer coach and I had the privilege of being paired with Musa. Together we
mapped out her plan to complete her matric, pursue a tertiary education and then enter the world of Media. I was especially humbled
when we took Musa to the movies as a birthday treat, only to discover that it was her very first time at the movies!

Musa and I maintained contact after the programme at her school ended. Musa completed her Matric in 2016 and went on to
apply to Rosebank College to pursue a qualification in Media. I have since heard that she could not complete the year due to financial
constraints and is now looking for a job. And so the next leg of this journey begins as I am committed to seeing that Musa gets all the
support and guidance I can give her in her pursuit of a better life.

To be part of this process with Musa has been a learning experience for me. As iron sharpens iron, I believe that this partnership is
just as beneficial to me as it is to Musa.’

5

GOOD WOMEN

Celebrating Nedbank women who do good

In the lead-up to Women’s Month, the Women’s Forum asked Nedbankers to share their
stories about women across our bank who exemplify our purpose to do good. The response
was phenomenal and there are so many Nedbank women who are selflessly giving of their
time to mentor, coach and counsel their colleagues and support their communities.

WE INTRODUCE YOU TO TWO OF THE TOP
FIVE WINNERS OF THE NEDBANK WOMEN
WHO DO GOOD INITIATIVE. BE INSPIRED
BY THE FOLLOWING NOMINATIONS.

SLINDILE NZIMANDE (KZN)

An amazing bubbly, warm and welcoming lady. I recently joined
her team and met her for the first time. I was in awe of her
patience as she held my hand and took me through induction and
training. Slindile is a true leader and a caring coach and mentor.
Her commitment to the business and the learner was so clear as
she made me feel important and special to our business.

Her drive and encouragement has motivated and inspired
me in my new role as Compliance Officer. As a leader she is an
example of the true value of people-centredness and respect. Her
in-depth knowledge of the business must be commended and
she is a real subject matter expert. She is a true role model and I
aspire to be like my manager.’
Nominator: Babitha Ramchander

6

HELEN HARTZENBERG (EC)

‘Helen Hartzenberg epitomises the term “Imbokodo”,
which can be loosley translated as “a stone - strong
and unbreakable”.

This woman has an eye for talent. In her term as
Branch Manager many of the people she recruited as
tellers have gone on to management level. Helen is a
mother to us, a doctor when we are ill, and our coach
and mentor. Even on a personal level she has helped
me a lot in my marriage and we think of her as our
spiritual mother.

At the moment, due to the business restructure
she is sitting in the OTP pool, but she has not let this
deter or demotivate her. While we were all calling
her, expressing our sadness over her not getting a
position, she was so positive about the future and
continued to maintain that everything is in God’s
timing. Even in the face of this uncertainty, she is
pushing on, full steam, to drive Nedbank’s vision. She
has such great passion for people and business, it is
contagious.

I am who I am, the manager I am because of
her. What a pleasure it has been to serve with this
woman. ‘
Nominator: Pontsho Sauli

In the following 3Sixty editions we will
profile some more of Nedbank’s strong,
skilled and multi-talented women.

7

NOW MEET
NDILEKA

After nine successful years as
a Nedbank Branch Manager,
Ndileka Mlakalaka recently
entered a new chapter in her
career when she took up a
relationship manager role.
3Sixty spent some time with
this inspirational woman to
glean some insights from her
stellar success.

WHY THE CHANGE FROM BRANCH
MANAGER TO RELATIONSHIP
MANAGER?

I loved every day of my nine years as a Nedbank Branch
Manager. But this year, I decided that it was time to
stretch myself some more and use the experience and
insights I have gained to add value in another area of
Nedbank.

YOU’VE ACHIEVED SO MUCH IN YOUR receives my full attention. So, while my family knows that
CAREER. WHAT ADVICE WOULD YOU there may be times when I need to sacrifice some time
GIVE TO OTHER WOMEN WANTING with them to deliver to my clients, they also know that
TO BUILD GREAT CAREERS? when I am with them, I am 100% there, in the moment,
giving them my full attention. For me, that is what true
I think the most important thing anyone can do for work/life balance is all about. Before I took on my current
their career is to make sure that they always stay role, I also had a long conversation with my husband so
relevant. Lifelong learning and skills acquisition are key that we both fully understood the demands that servicing
to this. Then, I also believe that, for women particularly, clients would place on my time. Having his buy-in and full
confidence in yourself is key. You have to believe in support is the foundation on which my career success is
yourself before you can expect anyone else to believe in built.
you. And my last bit of advice is to make every effort to
avoid negativity in the workplace, as it is the quickest WHAT WOULD YOU SAY, MAKES A
way to put the brakes on your personal and professional GOOD LEADER?
growth.
The key is understanding that there is a difference
HOW IMPORTANT IS WORK/LIFE between managing and leading. A manager performs
BALANCE? AND HOW DO YOU important oversight tasks, but a leader listens, creates
ACHIEVE IT? opportunities, and gives people the space they need to
thrive as individuals and team members.
Balancing work and personal life is absolutely essential. I
have a husband, three young children, an extended family
and a demanding career that all need my attention.
The way I ensure I maintain a healthy balance is to have
a philosophy that whoever I am with at a given time

8

RUNNING FOR
THEIR LIVES

Inspiring running stories from
Nedbank Running Club women

For most people, the idea of a perfect day is relaxing on the couch
with a good book or movie. But for Ntombi Mfunzi and Zodwa
Magidigidi nothing beats pulling on their running shoes and
hitting the road. They share their inspiring stories of how running
has changed their lives.

Go to the App version of this issue of 3Sixty to watch video clips in
which both of these inspirational ladies speak about their love of
running and the way it has helped them overcome challenges in life.

ZODWA MAGIDIGIDI NTOMBI MFUNZI The rage I felt was directed into my
running. I truly believe that running is
Running saved me from depression Running fills that empty space inside the only way to face the worst hurt and
toughest challenges in life.’
An Honours student in Biological Sciences 35-year-old Ntombi only started
at the University of KwaZulu-Natal, running in 2003 to support a friend She even started working with the
Pietermaritzburg campus, Zodwa explains who wanted to start the sport to lose offenders’ athletics programme: ‘I
that she suffered from depression and weight. She quickly discovered she had choose to be a victor not a victim. I see
anxiety from a young age. ‘I remember a natural talent for running and two other women who have been raped
when I was still a learner doing my matric, years later she had received her South taking to alcohol or allowing their lives
I would get swollen veins in my neck and African colours for the sport. to fall apart. It does not need to be this
severe tension headaches,’ she explains. way. My attitude is that God did not
In 2014 she joined the Nedbank let me die that day, this is my second
Then, in 2015 she made the decision to Running Club in the Eastern Cape and chance and I am really going for it.’
do something about it. She did not have she explains that running has helped
the finances to seek professional help and her to cope with her marriage ending
decided to start running. ‘At school I used and with the extreme trauma of being
to run the shorter distances, so I knew raped. ‘Running helped me keep going.
how to run and I knew I always felt calm
afterwards.’ She subsequently moved to
Pietermaritzburg to do her Honours on a
National Research Foundation bursary,
and kept up her running. She subsequently
joined the Nedbank Running Club in KZN
and says it was a great decision. ‘I wanted
a goal, such as running the Comrades, and
this year I did it 10 hours 27 minutes.’

She describes running as ‘the best sport’
and says that running has significantly
helped her to manage and ease her
depression and anxiety. ‘It is incredible to
have this natural outlet which helps me
feel so good.’

9

BE SMART, Savings month has come and
START SAVING gone, but that doesn’t mean
we should stop being good
Make every month savings month stewards of our money. In fact,
one of the best ways to build
The challenging the future you want is to make
economic times mean saving a habit year round. And
that most South Africans since you work for a bank, you
are experiencing financial have access to all the savings
strain of some sort products and support you
these days. The natural could possibly need.
reaction to rising cost of
living is to think you can’t
afford to save anything,
but the opposite is true.
Now is the time we
should all be finding ways
to manage our money
better, including making
sure we keep on saving
for a better tomorrow.

REMEMBER:

• Buying one less takeout a month, could save you up to R3 120 a year, depending on your taste.
• By buying one less chocolate per week, you could save up to R1 300 a year, depending on which slab.
• By going out one less night per month, you could save up to R3 600 a year, depending on your level of fun.

10

KEEP SAVING AFTER SAVINGS MONTH Step 1. Start to Budget
• Set up a monthly budget and stick to it all
July was National Savings Month, and the money savvy team at
Nedbank Retail challenged all South Africans to pledge to give up one year long
small thing that is regularly costing them money and then put that • Commit to reducing your spending
money into a savings account. The response to the savings pledge
challenge was outstanding and it has helped put many people on the in specific budget categories each
road to growing their personal wealth. month (usually clothes, fast foods and
entertainment are the easiest places to
One Nedbanker pledged to give up drinking her favourite flat white start cutting down a bit).
from the work cafeteria, cutting her weekly consumption from a coffee
a day to only twice a week. At R18.50 a pop, she saved R222 this month. Step 2. Get Out of Debt
If this can become a sustained habit, this could result in an annual saving • Set up a debt payment plan - focus on
of R2664.
paying back the debt with the highest
Her colleague gave up her R30 daily lunch and prepared lunch at home interest first. Once that’s settled take all
instead. She saved R600, which if continued could save her R7200 per the money you were paying into it each
year, enough to cover the cost of her next summer holiday! month and add that to the monthly
repayments on the next debt. Continue
Missed out making your until all your debts are settled.
#SavingsPledge? • Reduce spending to pay off debt.

  Step 3. Start Saving Money
Don’t despair. Saving doesn’t have an expiry date! The start • Find ways to save on utilities - switch off
of a new month provides us with an opportunity to give up
something to save for something more important. lights, install a geyser timer, and use less
water.
So start today and consider placing the money you save • Set a monthly savings goal - even if it’s
into one of our savings or investment accounts so it can grow. really small initially, the most important
thing is to set a goal and start working
HOW COMPOUND INTEREST WORKS towards it.

Compound interest allows you to earn interest on your interest. So, Step 4. Learn About Money and Finances
if you deposit R1000 into a savings account that pays compound • Gaining financial education is an
interest of 5%, at the end of the first year, your R1000 would be
worth R1050. Then, for the next year, you earn interest on that investment in yourself and your future.
bigger amount - so you are actually earning interest on the extra • Read a book about personal finances or
R50 you made in the first year. And each year after that, the
amount of ‘extra’ money that is earning interest for you grows enrol in a personal finance class.
bigger and bigger. • Keep track of your money by subscribing

And the longer you leave your money untouched, the higher the to financial management Apps.
amount it grows for you. So, if you leave your R1000 in the savings
account for another 20 years, by the end of the total 40 years Step 5. Begin Investing
your R1000 will have grown to more than R7000 without you ever • Establish a relationship with a financial
adding another cent to the initial amount you deposited!
planner and let him or her guide your
To find out how to make compound interest work financial plan for life.
even harder for you, see the 3Sixty App • Set goals to invest an amount of money
each month for the long term.
START SAVING TODAY
WANT MORE
To find the savings or investment solution that’s perfect for you, TOP SAVINGS TIPS?
speak to a Nedbank branch consultant or contact Nedbank Financial
Planning on 0861 238 887 or at [email protected]. Take a look at the 3Sixty App

11

BANK FOR ALL

Nedbank offers hassle
free non-resident and
embassy banking

As anyone who has travelled will tell you, banking
while abroad can be a challenging experience.
At Nedbank, we’re committed to making the
same great banking experiences we offer our SA
clients available to all visitors to our country.

Nedbank Non-Resident and Embassy MEET THE NREB TEAM
Banking (NREB) offers unique,
worldclass banking and investment solutions Seated from left:
to foreign visitors ranging from diplomats Wendy Grant (Area Manager Western Cape), Elelwani Pandelani (Head NREB),
and embassy officials to temporary Ntsiliseng Lebaka (Business Development Manager)
residents and non-residents that visit our Standing form left:
country for business or leisure reasons. Michael Mtiwetafa (Area Manager Pretoria), Duncan Mashigo (Area Manager
Johannesburg), Raniel Singh (Sales Manager)
Nedbank is authorised to act as a dealer
in foreign exchange and the NREB team For more information about the NREB offering,
of exchange control specialists provided email Raniel Singh @ [email protected]
visitors to SA with the very best exchange or contact him on 011 294 7951.
control consulting and advice regarding their
operation of non-resident accounts.

NREB has points of presence across the
major centres and tourist destinations in
SA including Cape Town, Knysna, Pretoria,
Johannesburg (Newtown) and Sandton.
The NREB teams offer non-residents and
visitors a full range of value-adding services
designed to make them feel right at home.
These include:
• Exchange control and banking consulting

services.
• Online transactional access through the

Nedbank NREB microsite.
• Personal service via a dedicated

Relationship Manager.
• A range of products including

transactional and investment accounts.
• A vast array of forex solutions.

12

COMBATTING
CORRUPTION

A key requirement for Nedbank to achieve its vision to be
the most admired financial services provider in Africa is
that we ensure that our risk management is world class.
Proactively preventing and detecting corruption is a key
part of this.

In South Africa corruption is broadly defined as the • Companies that contravene the Act face an unlimited
giving or receiving of gratification in return for someone fine. This can be a very hefty amount, as illustrated
using their official position for an unlawful purpose. recently when a SA bank with business interests in
That gratification can be anything from money, gifts, Africa was ordered to pay a $32,6 million fine for
extravagant hospitality, and the granting of employment failing to detect and prevent bribery under the UKBA.
to helping someone avoid a loss, or selling information
that the person has access to as a result of their position, YOU CAN EVEN BE FOUND GUILTY OF
such as bank employees who sell client information. FAILING TO PREVENT BRIBERY

MANAGING OUR CORRUPTION RISK Section 7 of the UKBA presents another form of
corporate liability for failing to prevent bribery on
In addition to meeting the requirements of the SA behalf of a commercial organisation. That means that
Prevention and Combatting of Corrupt Activities Act if someone ‘associated’ with a company bribes another
2004 (PRECCA), Nedbank’s representation in the UK person to obtain or retain their business, or secure a
means we also have to comply with the UK Bribery Act competitive advantage, the company they represent
2010 (UKBA), so it’s vital that all Nedbankers have at can be held liable. The only way a company can avoid
least a high level understanding of this Act. such liability is by showing that it has procedures in
place to prevent ‘associated persons’ from bribing other
UNDERSTANDING THE UKBA individuals.

The UK Bribery Act 2010 states that a commercial Nedbank has such procedures in place as part of our
organisation is guilty of an offence if an ‘associated group-wide corruption risk management programme.
person’ bribes a person in order to obtain or retain a
business advantage. Such an ‘associated person’ is Details of the requirements of this programme are
anyone who performs services for, or on behalf of the included on the App version of this issue of 3Sixty.
company - like employees, contractors, agents, joint
ventures and subsidiaries and so on. Understanding corruption risk and ensuring that
we properly mitigate this risk is each Nedbanker’s
The Act also sets out serious penalties should an responsibility. Should you have any queries about
organisation not comply:
• Individuals found guilty of bribery or corruption under corruption and how to help manage the risks it
presents, contact your cluster risk officer or email
that Act face up to 10 years’ imprisonment or an Fairial Bindeman from Group Financial Crime and
unlimited fine, levied at the court’s discretion.
Forensic Services on [email protected]

13

CHAIN VIEW THE FULL
REACTION GALLERY ON THE

Cyclists do good at 3SIXTY APP
the 2017 Tour de Tuli

Between 27 July and 1 August, 320
cyclists from around the world wound
their way through the breathtaking
bushveld of Botswana, Zimbabwe and
South Africa in the 2017 Nedbank Tour
de Tuli. Of course, in true Nedbank style,
these intrepid athletes also did a lot of
good along the way.

Now in its 13th year, the Nedbank Tour de Tuli is a The Tour has hosted approximately 3 056 cyclists
full immersion experience in wildlife, community, and raised R16.9 million to date since the first Tour
conservation, networking, fitness and extreme fun. The in 2004. Best of all, the cyclist even get to meet
majority of tour participants are senior business executives some of the young beneficiaries of their fundraising
from southern Africa and abroad, and all attest to the Tour efforts as the tour winds its way through a number
de Tuli being the most special, well-organised and even life- of rural communities that participate in the CITW
changing MTB event in which they participate. programme.

The Tour de Tuli is about far more than just a challenging A number of the learners have even gone on to do
cycle through some spectacular scenery. The event, which internships in wildlife and tourism through CITW’s
has Nedbank and Wilderness Safaris as its key sponsors, partnership with the Southern African Wildlife College,
also raises funds for Children in the Wilderness (CITW), Wilderness Safaris and African Parks.
a non-profit leadership and environmental education
programme for children from communities in wildlife areas The Nedbank Tour de Tuli is a unique approach
throughout southern Africa. to raising funds and is another great example
of Nedbank’s brand commitment to ‘see money
The learners and communities supported by the funds differently’ and the delivery on our purpose to use our
raised from the tour include schools situated in and around financial expertise to do good.
the Northern Tuli Game Reserve in Botswana, the Maramani
area in Zimbabwe and the Mapungubwe National Park/
Alldays area in South Africa.

14

WINNING Winner, CIB Quants
FOR WATER Analyst, Gerhann Pieters

Our Journey of
Water winner shares
his experience

As part of our Water Awareness Drive we
recently offered one lucky Nedbanker the chance
to follow water on its journey from source to
tap. The winner, CIB Quants Analyst, Gerhann
Pieters, shares some of the experience with us.

DOING GOOD THROUGH EFFECTIVE the potential for employment, but it also could have a hugely
WATER STEWARDSHIP negative impact on already scare water resources.

As a bank that is passionate about being an effective water On the second day of our hike the potential negative impacts
steward, Nedbank is committed to using its expertise and of mining on the environment were really brought home
resources to do good in terms of conserving SA’s water and when we visited the abandoned Makateeskop coal mine. The
raising awareness of the need for all South Africans to do the contamination of the water stream that runs near the mine still
same. presents life-threatening risks for downstream communities. 55
years after the mine stopped operating.
To this end, we have established an effective water
stewardship approach using our three sustainability pillars Later, on the banks of the Bivane dam, we were reminded
of managing our own impact, leading through collaboration, that more dams are not the answer to SA’s water crisis. More
and facilitating sustainability through our products and finance sustainable water usage and management are.
solutions.
On day 3 we ended our journey at Pongola where we were
As part of our water stewardship commitment, and as a long- treated to a three-hour boat trip on the spectacular Jozini dam
standing partner with WWF-SA, Nedbank is a key supporter of - the 5th largest dam in South Africa.
the WWF Journey of Water. The Journey of Water is a biennial
event, hosted by WWF-SA, that gives a group of South Africans Thank you to everyone who made this once-in-a-lifetime
the opportunity to follow water on its journey from source to experience possible and to WWF and Nedbank for the excellent
tap as a way of raising awareness about the many challenges work they are doing to conserve our precious water resources.
facing water security in this country.
To read some of the other water journey stories
GERHANN’S JOURNEY sent in by Nedbankers across SA have a look on
OF WATER EXPERIENCE the App edition of this issue of 3Sixty.

Our water journey started at the Mabola Protected
Environment where we narrowly avoided having our first steps
delayed by protest action. The reason for the protest action
is that a foreign company wants to start a coal mine in the
Mabola grasslands, which is a key water resource in the area
and home to some of the scarcest species in the world.

There are obvious political and economic forces at play in
the scenario, but for members of the community, the proposed
development presents a conundrum. The mine offers them with

Pictures © WWF South Africa / Stefan Bosch 15

ADVANCING
IN AFRICA

Winning in 2020 across our continent

Nedbank Africa continues to make excellent progress
towards ensuring that our group Wins in 2020 across
the continent. The Africa operations currently contribute
around 10% of the group’s total earnings and that is
set to steadily increase thanks to the commitment and
innovation of the Nedbank Africa teams.

16

ADVANCING THROUGH INNOVATION is available to individuals and businesses and offers
convenience and monitoring of card usage. It’s also the
The one-bank platform, Flexcube, is now an integral part only petrol card in Mozambique that can be used at any
of Nedbank Africa’s strategic focus and has already been filling station.
rolled out to five of our six subsidiaries. Zimbabwe is set
to follow next. This core-banking system and enhanced ADVANCING THROUGH
intranet platform, offers a true one-bank solution that ACCESSIBLE BANKING
delivers better productivity and a great client experience
with more accessible and convenient banking that fully Accessible banking is a major requirement across our Rest
addresses our clients’ needs. of Africa subsidiaries all of which continue to proactively
rollout more branches and ATMs. The Borrowdale branch
And our innovation drive doesn’t end with Flexcube. in Zimbabwe is the latest addition to this growing
It is also evident in the mobile apps and USSD platforms network and means that MBCA Bank now has a total
that have recently been launched across the subsidiary of 11 branches and 16 ATMs. The launch followed the
operations. The Nedbank App includes various value- opening of two new branches in Mangochi and Kasungu
adding services such as a facility to pay utilities and in Malawi, which brought the total number of branches in
phone accounts. The App has now been rolled out in that country to 10.
Namibia, Swaziland, Zimbabwe and Lesotho, followed by
Malawi later in the year. ADVANCING THROUGH
COLLABORATION
ADVANCING THROUGH A STRONG
CLIENT VALUE PROPOSITION Nedbank’s vision to become Africa’s most admired bank
requires effective collaborative efforts between our
After initially launching its SME offering to a targeted South African business and our Rest of Africa subsidiaries
selection of SME’s in Windhoek, Nedbank Namibia has and representative offices.
extended the offering to the country’s coastal areas. The
SME offering forms part of Nedbank’s drive to enable The potential that can be unlocked through such
entrepreneurs to help build modern-day economies. collaboration was again demonstrated by the successful
partnership between Nedbank CIB’s Corporate Finance
The Rest of Africa business also identified two and Oil and Gas Project Finance teams, and Banco Único
speciality focus areas - property and franchising – to in Mozambique. The teams completed a transaction to
target in its drive to grow market share in Africa. As a assist Mozambique’s state-owned oil and gas investment
result, Nedbank Lesotho successfully became the primary vehicle, Empresa Nacional de Hidrocarbonetos (ENH),
banking provider to a key franchise account, with a valuation of seven of their core subsidiaries and
KFC Lesotho. associate companies.

ADVANCING THROUGH PIONEERING Nedbank CIB and Banco Único jointly received
TRANSACTIONAL BANKING the mandate to do the valuation after following a
competitive tender process involving both international
Nedbank Namibia recently introduced its new Gold and SA banks. The successful transaction opened the
Account targeted at modern, technology savvy clients door for Nedbank and Banco Único to foster strong
who have no time to queue and prefer to access ties with ENH that, together with the Mozambique
electronic and mobile banking in the convenience of their government, is driving significant growth in the country’s
homes or offices. The gold card allows for unlimited investment and development in the oil and gas sector. As
transactions for only N$120 (R120) per month. such, Nedbank is well positioned to provide future funding
and advisory solutions to the company.
Banco Unico recently rolled out the new SIGA card
to clients in Mozambique. This pre-paid petrol card

17

VALUES
ADDED

Winners live the values

When it comes to Winning in 2020, the
importance of being a values-driven
organisation cannot be overstated.
Fortunately, Nedbank has literally thousands
of committed staffmembers who are
passionate about living our values to the full.

In the last issue, we asked you to tell us Here is what they had to say:
exactly how you are living the Nedbank
values in order to help us deliver on our CORPORATE CLIENT SERVICE TEAM
purpose to do good and achieve our
aspiration to be a Great Place to Work, Bank Half of the core Corporate Client Service (CCS) team has
and Invest. worked together for more than 10 years and in this time we have
built and maintained certain strengths amongst ourselves which
The response to this fun competition was is utmost important for creating a successful department for
overwhelming and the winners shown on which our internal and external clients benefit.
these two pages are really just the tip of the
iceberg in terms of the massive numbers of This has set a good example for new team members who
Nedbankers who are living our values every have joined and who are able to adapt. They also bring their own
day. Well done to our winners - and to every strengths and further entrench the goals we strive for to ensure
Nedbanker who is helping us to Win in 2020. unquestionably superior client service and lower risk to the bank.

We believe our continued success lies within our teamwork
and that our strength and our advantage are our people.
That is why we work so well as a team while maintaining
individual accountability and treat one another with respect
and communicate as openly as we can. Each member takes
ownership for what they do, exceeding customer expectations
and striving for continuous improvement in everything we do.

Client satisfaction is the top priority to each team member
and the client is always the focus of everything we do.

We act with honesty and integrity in everything we do by
practicing the highest ethical standards at all times and by
honouring our commitments. We constantly review SLA and
through discussion we improve client service and prevent risks/
loss that may impact client or the bank’s reputation.

These are the corner stones of what and how we do things in
our team, of which we continuously remind ourselves why we are
part of the great Nedbank Group.

18

CARD COLLECTIONS TEAM

Here in Card Collections we have come up with an
initiative to make the Nedbank values more visible.
The aim is not only to remind staff of our values,
but also to encourage them to exercise them daily
– at home and work.

Each team on the floor as been assigned a
value for an entire month and for that month it
is their responsibility to make the value as visible,
memorable and exciting as possible.

The value for the month of July is Accountability
and it is represented by the ERD/Specialised Team.
We have gone all out to make this value as in-your-
face as possible by sending daily quotes; quotes/
posters around the floor to name but a few.

ROSHEL PIRTHIPAL:
PERSONAL LOANS CONSULTANT

I would like to share from my own space how the Nedbank Values
affect me and how I practice them in my everyday functions in my role
It is important to be honest to clients when we render our services
therefore I follow the processes and procedures thought to me in order
to perform effectively and at the same time achieve client satisfaction.
My role requires me to be accountable for every interaction I have
with my clients, completing their applications till the very last follow
up. It is encouraging when clients express their happiness and in cases
where clients are sometimes not eligible for certain products we I
only be there to offer help in how to correct things to avoid future
disappointment. I show respect either in my personal or professional
space by having good behaviour, smiling, greeting and being patient.

CHANTELLE STANLEY:
CONSULTANT RRB RETENTION

I thrive to build relationships by having great conversations with each client I
encounter and prioritise to listen attentively to my client’s needs and concerns
to advise them accordingly. Keeping in line with the values of Nedbank I also
lead a Team Challenge each year through the Nedbank Foundation together
with the Non-Profit Organisation, ‘HERE I AM SEND ME’. Through training,
equipping and empowering people we raise up leaders in our community. We
pride ourselves in transforming lives in the cities and rural areas and conduct
workshops on abstinence and HIV/AIDS awareness, as well as doing testing and
counselling.  We encourage our youth to say no to drug and substance abuse and
we are creating awareness around gender violence. In turn many of the people
we impacted are now banking with Nedbank. I am committed to be part of the
Money Experts who deliver on its purpose to do good for all South Africans.  

Congratulations to every Nedbanker and thank you for being there
along our journey to be Africa’s most admired financial services
provider. The 3Sixty team will be in contact soon to deliver your prizes.

19

THE IMPORTANCE
OF BEING PICKY

Sustainable Harvesting Progamme
protects Cape Floral Kingdom

A plant that forms part
of South Africa’s Cape
Floral Kingdom is drawing
attention to the need to
be practice sustainable
harvesting. Through the
Nedbank Green Affinity,
we’re helping to make sure
this is the case.

20

Silver Brunia, which is endemic to South Africa, has The programme is voluntary and harvesters who join
been dubbed ‘white gold’ because its pretty silver- up sign a statement of commitment to working towards
green baubles have made it massively popular in the best practice environmental, social and labour principles,
East. As a result, the plant has focused attention on the as set out in the Flower Valley Code of Best Practice for
value of the more than 9 000 indigenous plant species Wild Harvesters.
that make up the Cape Floral Kingdom and, more
importantly, on the vital need to ensure the country’s In addition to the Sustainable Harvesting Programme,
fynbos is harvested sustainably. the Flower Valley Conservation Trust coordinates a
major alien-clearing project across the Agulhas Plain,
The Cape Floral Kingdom covers around 90 000 km² called the Agulhas Biodiversity Initiative (ABI) Alien
spanning from the Western Cape to parts of the Eastern Clearing Project. The project works across the Overberg
Cape as far as Port Elizabeth. With its 9 000 plant to clear mainly pine, rooikrans, port jackson, myrtle and
species, it is the smallest, but richest floral kingdom in hakea.
the world – surpassing many tropical forest regions in its
floral diversity. To support the programme’s work and its expansion
drive, the WWF Nedbank Green Trust committed three
In the 2016/17 financial year, around 1,7 million stems years of funding, starting in 2015. The funding includes
of Silver Brunia were exported, making it the second the salary of Conservation Extension and Applied
most harvested plant species in the wild in the mixed Research Coordinator.
greens category. This massive demand has highlighted
the importance of sustainably monitoring and managing The Sustainable Harvesting Programme proves that
this industry and controlling the poaching of species - like it is possible to combine commercial interests with
Silver Brunia - that are in high demand. sustainable environmental practices and Nedbank is a
proud supporter of this pioneering initiative through the
To do this, the Flower Valley Conservation Trust Nedbank Green Affinity and the WWF Nedbank Green
launched its Sustainable Harvesting Programme Trust.
for fynbos in 2003. The trust partners with farmers,
harvesters, communities, and government and
conservation organisations, and focuses on
environmental, social and labour compliance at both
the harvester and pack shed level. CapeNature is also a
major partner in the programme.

Fynbos harvesters range from subsistence harvesters
to commercial harvesting teams linked to pack houses
or landowners and for all these stakeholders, the
programme’s Code of Best Practice for Wild Harvesters
sets out how harvesters should pick fynbos to conserve
the plant and surrounding vegetation.

The programme’s focal area has been the 270 000 ha
Agulhas Plain, a key harvesting area that includes private
and state-owned land between Hermanus and the De
Hoop Nature Reserve in the Western Cape. Additional
fynbos harvesting areas where the trust works include
the Boland and around Riversdale.

OPEN A NEDBANK GREEN AFFINITY ACCOUNT AND SUPPORT THE
ENVIRONMENT, AT NO COST TO YOU

The WWF Nedbank Green Trust works to educate all South Africans on environmental and sustainability issues,
conserve endangered species and freshwater ecosystems, and fight against climate change. Over the past 27 years
more than 200 environmental projects across South Africa have enjoyed the support of the Trust.

It’s easy for you, your family, friends and clients to also support this important cause. Simply open a Nedbank
Green Affinity credit card, current, savings or investment account, and/or take out a short-term insurance product,
and Nedbank will donate to the WWF Nedbank Green Trust on your behalf, at no cost to you.

Visit any Nedbank Branch or go to www.nedbankgreen.co.za.

21

DebiCheck

New authorised debit orders benefit
clients, businesses and banks

Around 14 million non-authenticated early debit
orders are processed in SA every month, of which
4 million are unsuccessful and 600 000 are
disputed. It’s an unsustainable situation for banks,
businesses and customers, but fortunately the
new DebiCheck system is about to start fixing it.

Debit orders are a very convenient means of payment for clients and businesses. However, in recent years the steadily rising
number of disputed debit orders has been creating significant risks for banks and their clients - both consumers and businesses.
As a result, the Payments Association of South Africa partnered with the SA banking sector to come up with a solution - and
DebiCheck is the result.

HOW DebiCheck WORKS SO WHAT DO YOU NEED TO DO?

The DebiCheck process requires that clients approve their debit Nedbank’s product houses have adopted and rolled out
order details before any transaction can take place against DebiCheck. All that’s required of you is that you familiarise
their bank account. It works as follows: yourself with the DebiCheck solution so that you can clearly
1. The business or service provider captures the details of the explain it to your clients if they ask you about it.

debit order transaction agreed with the client to that client’s Our involvement in developing DebiCheck and implementing
bank. the system is another way we are working to deliver on our
2. The bank asks the customer (their client) to confirm the debit promise to use our banking expertise to do good by ensuring
order details. This is a once off procedure and the client won’t that our clients benefit from world-class risk protection and an
need to do it every time the debit order happens. enhanced client experience.
3. Every month, before the debit order is processed, the bank
checks the transaction against the details authorised by MAKING DEBICHECK EASY
the client. The authorized details have to exactly match the FOR OUR CLIENTS
transaction details for the next debit order otherwise it will
not be put through. Nedbank has invested considerable resources to ensure that
our clients have a range of channels to access the DebiCheck
WHEN IS DebiCheck BEING authorisation system. These are as follows:
IMPLEMENTED? 1. USSD Push – clients receive an instant mobile message and

Implementation will be in a phased manner, and has already respond with ‘accept’ or ‘reject’.
started with a pilot phase that launched on 1 July 2017. It will 2. USSD Pull – the client dials *120*001# to view debit order
be extended across the SA financial services industry over the
next 18 months and, as of 1 February 2019, the intention is for mandates and authorise or decline them.
DebiCheck to have replaced the Non-Authenticated Early Debit 3. Point of sale – the client presents a Nedbank card and keys in
Order system.
his or her PIN to authenticate at the point of sale.
For further communication about the DebiCheck 4. ATM – the client uses his or her Nedbank card and PIN to
solution, please download the 3sixty App.
authorise debit orders at Nedbank ATMs
5. Face-to-Face – clients can also visit a branch or call the

Nedbank National Call Centre on 0860 555 111to get details
of debit order transaction requests and authorise them.

22

QUIZZED WIN

Are you up for a Nedbank pop quiz?

Want to WIN! Quizzed is giving away a VR Headset.
Email your answers to [email protected] by 29 September 2017. The first 10 correct entries will go into our draw.

1. NAME TWO INSPIRING WOMAN 7. WHERE DID THE JOURNEY OF
FROM THE NEDBANK RUNNING CLUB WATER EXPERIENCE START?
WHO SHARED THEIR STORIES OF
HOW RUNNING HAS CHANGED THEIR a) Bivane dam
LIVES? b) Pongola
c) Mabola Protected Environment
a) Zodwa and Jane
b) Zodwa and Ntombi 8. THE _______________ PROCESS
c) Ntombi and Magdi REQUIRES CLIENTS TO APPROVE
THEIR DEBIT ORDER DETAILS BEFORE
2. START SAVING TODAY BY ANY TRANSACTION CAN TAKE PLACE
CONTACTING NEDBANK FINANCIAL AGAINST THEIR BANK ACCOUNT.
PLANNING ON:
a) DebiCheck
a) [email protected] b) DebiAccount
b) [email protected] c) BankDebi
c) 0861 238 887 or [email protected]
9. ADVANCING THROUGH
3. NEDBANK NON-RESIDENT AND INNOVATION, _______________ IS NOW
EMBASSY BANKING OFFERS UNIQUE, AN INTEGRAL PART OF NEDBANK
WORLDCLASS BANKING AND AFRICA’S STRATEGIC FOCUS AND
INVESTMENT FOR FOREIGN VISITORS. HAS ALREADY BEEN ROLLED OUT TO
FIVE OF OUR SIX SUBSIDIARIES.
a) True
b) False a) Flex
b) Flexcube
4. USING A STRONG PASSWORD IS c) Flexfix
ONE WAY OF PREVENTING YOU FROM
BECOMING A CYBERCRIME VICTIM. 10. NEDBANK GREEN
AFFINITY SUPPORTS THE
c) True ________________________ THAT
d) False PROTECTS THE CAPE FLORAL
KINGDOM.
5. NEDBANK’S REPRESENTATION IN
THE UK MEANS WE ALSO HAVE TO a) Sustainable Harvesting Programme
COMPLY TO THE ________________. b) Sustainable Flower Organisation
c) Fynbos Programme
a) UK Bribery Act 2010
b) Professional Act WINNERS
c) Reputation Act
The Autumn edition winners are:
6. HOW MUCH MONEY HAS THE TOUR INNOCENTIA RADEBE – Process Engineer
DE TULI RAISED TO DATE SINCE THE TREVARIN GOVENDER – Product Manager: Wholesale
FIRST TOUR IN 2004? Electronic Banking and Payments
CHRISTINE GORDON-BENNETT – Manager: Cyber
a) R 5 million Security Awareness
b) R10 million
c) R 16.9 million Answers: 1b, 2a, 3b, 4a, 5c, 6c, 7a, 8b, 9a, 10b

23

3SIXTY
IN YOUR
POCKET

3SIXTY IS GOING GREEN AND
COMPLETELY DIGITAL!
December 2017 will be our
last print edition so be sure to
download the mobile app to have
the magazine at your fingertips.
Enjoy extra features on the app like
bonus content, images and videos.

DOWNLOAD
AND WIN

Download the 3Sixty
mobile app and watch
out for the competition
tab in the app. Stand
a chance to win a gift
experience voucher to

the value of R1500.

Visit the Apple iStore or Google
Play Store to download the app
to your mobile device today.
Search for Nedbank 3Sixty.

24