JPJ Kiosk User Manual

JABATAN PENGANGKUTAN JALAN
KIOSK

User Manual

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1.0 Page 1 of 29
JABATAN PENGANGKUTAN JALAN KIOSK User Manual
2
Table of Contents 2
4
Notes, Cautions, and Warning 4
CAUTION: General Safety Instructions 4
SAFETY: When Working Inside Your Device 4
Cables and Connectors 4
Device Overview 6
7
Device Type 7
Device Component 8
Embedded PC Unit (CPU) 9
Monitor Touch Screen 9
Cleaning Instructions 10
Opening/ Closing the device 10
Magnetic Lock 12
UPS 13
Kiosk Application Flow 15
Services Module 15
Admin module 17
Admin page 22
Printer OKI C650 24
Disc placement LKM Car, LKM Motor, & VOC in tray cassette 25
Maintenance
Paper Jammed
Error code
Contacting Isianpadu System Sdn Bhd

Isianpadu Systems Sdn Bhd, 346 & 446 Laman Seri Business Park, Seksyen 13, 40100 Shah Alam, Selangor
Tel: 603 - 55191010 | Fax: 603 - 55191011 | E-mail: [email protected]

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Notes, Cautions, and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic
type. These blocks are notes, cautions, and warnings, and they are used as follows:

NOTE: A NOTE indicates important information that helps you make better use of your
equipment.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and
tells you how to avoid the problem.
WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid
the problem.

CAUTION: General Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your
equipment and working environment from potential damage.

NOTE: In this section, equipment refers to all devices (computers, receipt print, note accepter,
card dispenser, and similar devices), kiosk, and monitors. After reading this section, be sure to read the
safety instructions pertaining to your specific equipment.

WARNING: To reduce the risk of electric shock or damage to your equipment, do not disable the
power cord grounding feature. The grounding plug is an important safety feature. Connect the
equipment to a grounded (earthed) power outlet.

WARNING: For your safety, be sure that the grounded power outlet you plug the power cord into
is easily accessible to the operator and located as close to the equipment as possible. To
disconnect power from the equipment, unplug the power cord from the power outlet by grasping the
plug firmly. Never pull on the cord.

CAUTION: To protect your kiosk, connect all power cords for your equipment and its peripheral
devices (such as a monitor, printer, or scanner) to a surge protection device such as a power strip
with surge protection or uninterruptible power supply (UPS).
Not all power strips provide surge protection; the power strips must be specifically labelled as having this
ability. Use a power strip whose manufacturer offers a damage replacement policy so you can replace
your equipment if surge protection fails.

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When setting up the equipment for use:
● Place the equipment on a hard, level surface. Leave 10.2 cm (4 in) minimum of clearance on
all vented sides of the kiosk to permit the airflow required for proper ventilation. Restricting
airflow can damage the equipment or cause a fire.
● Do not stack equipment or place equipment so close together that it is subject to
re-circulated or preheated air.
● Ensure that nothing rests on your equipment's cables and that the cables are not located
where they can be stepped on or tripped over.
● Keep your equipment away from radiators and heat sources.
● Keep your equipment away from extremely hot or cold temperatures to ensure that it is used
within the specified operating range.
● Do not push any objects into the air vents or openings of your equipment. Doing so can cause
fire or electric shock by shorting out interior components.

When operating your equipment:
● Do not use your equipment in a wet environment, for example, near a bathtub, sink, or
swimming pool or in a wet basement.
● If your equipment includes an integrated or optional network, disconnect the network cable
if an electrical storm is approaching to avoid the remote risk of electric shock from lightning
via the network line.
● If your equipment includes a network, the cable used with the network card should be
manufactured with a UTP-wire standard and compliant RJ-45 modular plug.
● Do not spill food or liquids on your equipment.
● Before you clean your equipment, disconnect it from the electrical outlet. Clean your device
with a soft cloth dampened with water. Do not use liquids or aerosol cleaners, which may
contain flammable substances.
● Clean the equipment or monitor display with a soft, clean cloth and water. Apply the water to
the cloth, then stroke the cloth across the display in one direction, moving from the top of
the display to the bottom. Remove moisture from the display quickly and keep the display
dry. Long-term exposure to moisture can damage the display. Do not use a commercial
window cleaner to clean your display.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal
information, removable media, such as CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable
media.

CAUTION: Do not operate your equipment with any cover(s) (including kiosk covers, bezels, filler
brackets, front-panel inserts, etc.) removed.

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1. If your equipment does not operate normally - in particular, if there are any unusual sounds
or smells coming from it - unplug it immediately and contact IsianPadu System Sdn Bhd
dealer or service center.

SAFETY: When Working Inside Your Device

Do not attempt to service the equipment yourself, except as explained in your IsianPadu System Sdn Bhd
documentation or in instructions otherwise provided to you by IsianPadu System Sdn Bhd.

Always follow installation and service instructions closely.

1. To help avoid the potential hazard of electric shock, do not connect, or disconnect any cables,
or perform maintenance or reconfiguration of your equipment during an electrical storm.

Cables and Connectors

CAUTION: When servicing the kiosk, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the equipment. Cables must be
handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these
cables tear easily.

Device Overview

Device Type

The JPJ Self-service kiosk system is a fully integrated system that shall be the front end for customers to
purchase the documents. It shall communicate with JPJ side system and able to handle printing process.
By default, kiosk will start up at 07:00am after being shut down.

Device Component
The JPJ Self-service kiosk system may comprise of the following components:

1. 21.5” Touch screen monitor 6. Magnetic Lock
2. Mykad reader 7. Embedded PC Unit (CPU)

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3. Biometric scanner 8. UPS
4. Terminal IM20 (EDC) 9. Router
5. Printer OKI C650n 10. Keyboard

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Embedded PC Unit (CPU)

A black box inside the kiosk head called CPU. The blue light indicator shown as the CPU is ON, meanwhile
if indicator with no light shown as the CPU is OFF.

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21.5” Touch Screen monitor
The Touch Screen responds to the slightest contact. Therefore, you do not have to apply much pressure
when working with the screen. This does not only safe time but is also kind to your joints!
Touching the touch glass has the same effect as clicking the left mouse button. You only need to apply a
little pressure with the fingertip. Behind the monitor have power button to ON/OFF screen.

1. Push 1 times to ON the monitor
2. Push 3 times to OFF the monitor

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Cleaning Instructions
1. Always turn off the system before cleaning!
2. The glass surface of your Touch Screen should be cleaned with a mild, abrasive free,
commercially available glass cleaning product. All pH neutral materials (pH 6 to 8) are good for
cleaning. Cleaners with pH values 9 to 10 are not recommended. Cleaning with water and
isopropyl alcohol is possible as well. Do not use solvents containing acetic acid.
3. Use a soft, fine-meshed cloth to clean the surface. Dampen the cloth slightly and then clean the
screen.
4. A wrong maintenance may cause damages to the screen, which are not covered by guarantee or
warranty.

Opening/ Closing the device
A set of two keys is supplied to open and to close the kiosk front cover.
Open the Front Cover:

1. Insert the supplied key into the lock and turn it in the direction of the arrow (clockwise).
2. Grasping it on right sides, pull the front panel a little forward and carefully to avoid scratches.

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Close the Front Cover:
1. Grasping it on right sides, push the front panel a little forward and carefully to avoid scratches.
2. Insert the supplied key into the lock and turn it anti-clockwise.

Magnetic Lock

Picture below shown magnetic device applied at the JPJ Kiosk door. Features added to improve security
for the document LKM and VOC placement. To release magnetic door, PIC need to login kiosk admin and
click “troubleshoot kios”. The key slot to unlock the door might hard, need to push some force at the
door and rotate the key properly.

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UPS

Uninterruptible Power Supply (NP - CRONUS 2K) – Each kiosk supplied with one UPS unit. Located at the
back of the kiosk. Function applied the UPS is to perform a backup power.

KIOSK APPLICATION FLOW
User with Public ID

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User with MyKad Authenticate

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Tel: 603 - 55191010 | Fax: 603 - 55191011 | E-mail: [email protected]

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Services Module

1. Pembaharuan Lesen Kenderaan (LKM) Motokar
2. Pembaharuan Lesen Kenderaan (LKM) Motosikal
3. Salinan Lesen Kenderaan (LKM) Motokar
4. Salinan Lesen Kenderaan (LKM) Motosikal
5. Cetakan Maklumat Lesen Memandu
6. Cetakan Maklumat Kenderaan
7. Cetakan Maklumat Insuran
8. Pembayaran Saman
9. Salinan Sijil Pemilikan Kenderaan (VOC)
10. Cetakan Transaksi Atas Talian
11. Pendaftaran ID Awam (Individu)
12. Soalan Lazim

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Admin module
Navigate to “Sila Pilih Bahasa” page. Tap 3 times at the right top corner.

Admin page
Picture below shown UI for kiosk admin page.

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At the top of page, it shown the kiosk version therefore the value changed if new version were deployed.
Below the kiosk version, shown a variable for LKM Car, LKM Motorbike, and VOC. This feature created for
calculate exact balance of document inside the printer as it auto deducts after successfully printing the
document. Next, the 6-button explained as below:

a. Pengisian Semula
Function 1: Restock quantity LKM & VOC
Function 2: Release magnetic door lock
Maximum insert: 200pcs
Minimum insert: 50 pcs
Remark: Value <= 19 pcs; module related LKM Car, LKM Motor, & VOC are disable.

b. Kad Kredit Settlement
Function: Manual cut off daily settlement.

c. Restart Aplikasi
Function: Restart JPJ Application.

d. Restart Kios
Function: Restart CPU.

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e. Shutdown Kios
Function: Shutdown CPU.

f. Troubleshoot Kios
Function: Release magnetic door lock.

PRINTER OKI C650

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Disc placement LKM Car, LKM Motor, & VOC in tray cassette.
Step 1: Shuffle the paper well. Straighten the edges of the paper horizontally.

Step 2: Slide the paper guide and the blue part of the paper stopper to fit the size of the paper to be
loaded.

Step 3: Picture shown disc placement of LKM Car. Surface for printed facing at the bottom

Step 4: Picture shown disc placement of LKM Motorbike. Surface for printed facing at the bottom.

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Step 5: Picture shown disc placement of VOC. Surface for printed facing at the bottom

Maintenance
1. Toner Cartridge

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Handling the black (K/C/M/Y) toner cartridge
Step 1: Open lock printer front door
Step 2: Pull out the toner cartridge

Step 3: Shake well the new toner cartridge before placing part

2. Image Drum

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Handling image drum
Step 1: Open lock printer front door
Step 2: Pull L1 lever

Step 3: Pull L2 lever and lift it up

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Step 4: Pull the image drum tray and pullout the image drum unit

3. Transfer Belt

Handling Transfer Belt
Step 1: Open lock printer front door
Step 2: Pull L2 lever and lift it up

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Step 3: Lift the transfer belt lever

4. Fuser Unit

Handling Fuser Unit
Step 1: Unlock fuser top cover, open the blue holder until hear sound ‘click’

Step 2: Lift the fuser unit out from the printer

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Step 3: Insert back fuser unit in the printer and lock the handle.

5. Waste Toner Box

Replace Waste Toner Box
Step 1: Open waste toner box slot
Step 2: Pull out the waste toner

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Step 3: Reinstall part

Paper Jammed

1. Tray 1 – 4
Step 1: Pullout tray cassette to check the paper jammed

Step 2: Remove paper jammed/ Reposition paper placement.
Step 3: Reset the printer (Open and close printer front cover)

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2. Transfer Belt
Step 1: Check paper stuck at the belt surface.
Step 2: Remove any paper jammed

3. Fuser Unit
Step 1: Check paper at fuser unit slot and tray
Step 2: Remove any paper jammed

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Error Code
If a problem occurs to this machine, the ATTENTION lamp will light on or flash, and a message will
appear on the display. Check the message on the display and act based on the corresponding message. If
[Please see HELP for details] appears at the bottom of the display, press «HELP» on the operator panel to
show the solution

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Contacting Isianpadu System Sdn Bhd
For questions regarding your product, please contact:

Isianpadu Systems Sdn Bhd, 346 & 446 Laman Seri Business Park, Seksyen 13, 40100 Shah Alam, Selangor
Tel: 603 - 55191010 | Fax: 603 - 55191011 | E-mail: [email protected]

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Isianpadu Systems Sdn Bhd, 346 & 446 Laman Seri Business Park, Seksyen 13,
40100 Shah Alam, Selangor

Tel: 603 - 55191010 | Fax: 603 - 55191011 | E-mail: [email protected]

Isianpadu Systems Sdn Bhd, 346 & 446 Laman Seri Business Park, Seksyen 13, 40100 Shah Alam, Selangor
Tel: 603 - 55191010 | Fax: 603 - 55191011 | E-mail: [email protected]