Effective Communications Online Course: Customer Handling & Interaction Program

Effective Communications Online
Course: Customer Handling &
Interaction Program

How do you communicate with
your customers? Regardless of

how you see them - whether
they're a patron, patient,

member, or guest - they all
deserve to be talked to with
grace, professionalism, and

knowledge.

Laurie Brown, CSP offers
online customer service
interactive training for
professionals who want to
improve their internal and
external communication.

The training is meant for employees, managers and C-
suite executives who want to strengthen their branding

and provide excellent customer service.

The intensive program teaches
you how to provide a unique

customer experience, deal with
difficult clients, and be

perceived as credible and
trustworthy through effective

communication.

Through focused training on the
best practices, Laurie helps

executives and employees create
lasting relationships with

customers so that they respond
positively, even when given bad

or difficult news.

Part of the training
includes an introduction to

three essential
communication

techniques.

This is particularly
important during customer

service calls when the
customer is usually irate
and already in a bad mood.

In the training, you are
taught how to make your
business more about your

customers rather than
yourself.

Find Out More At https://www.lauriebrown.com