Schein Tender

HENRY SCHEIN UK HOLDINGS LTD
MEDCARE NORTH CENTURION CLOSE GILLINGHAM BUSINESS PARK GILLINGHAM
KENT
ME8 0SB
ALAN CRAY
BUYER - INDIRECTS
PRINT SERVICES
REQUEST FOR PROPOSAL 28 June 2016
Unit 28-29 Riverside 1, Sir Thomas Longley Road Rochester, Kent ME2 4DP www.chapelprint.com


Contents
Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
3
3
3
4
5
17
22
22
26
34
37
37
38
39
40
41
41
Page
Objective
Time Line
Response Instructions
Part 1.0 Product Profile
Part 2.0 Supplier General Information
Part 3.0 Production Process & Manufacturing Capability
Part 4.0 Raw Materials
Part 5.0 Customer Service
Part 6.0 Quality Assurance
Part 7.0 Technical Support
Part 8.0 Lead Times
Part 9.0 Storage & Fulfilment
Part 10.0 Payment Terms
Part 11.0 References
Part 12.0 Pricing
Part 13.0 Value Added Services
Part 14.0 Term Of Agreement
2


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
APPENDICES:
1) Intent to Respond Form
2) Annual Product Profile - Projected (for information only)
3) Pricing Matrix Form
OBJECTIVE
The purpose of this Request for Proposal (RFP) is to solicit proposals from several qualified candidates to provide Print, Finishing and Mailing Services to Henry Schein UK’s main Dental operation located in Gillingham, Kent.
The vendor selected must provide fit for purpose, cost effective, aggressively priced, dependable and sustainable products, supported by a consistent high level of after sales service.
TIME LINE
7.6.16.
10.6.16.
1.7.16.
8.7.16. 14/15/18/19 .7.16. 5.8.16.
RFP Issued
Intent to Respond
Vendor Question Responses and Pricing Proposals Due Minimum of 2 Vendors Selected for Further Evaluation Meet with Selected Vendors
Selection Finalised
Henry Schein UK reserves the right to alter this schedule at any time.
Should the schedule change for any reason, all vendors will be notified in writing.
RESPONSE INSTRUCTIONS
All vendors are required to acknowledge receipt of the RFP document and send via e-mail the completed Intent to Respond Form (Appendix 1) no later than 10th June 2016.
All vendor question responses and pricing proposals are to be sent via e-mail to: [email protected] no later than 1st July 2016.
3


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Response to RFP questions must be submitted by answering on the RFP document, directly below each question in a contrasting font color, adding lines as needed.
Prices must be submitted on the spreadsheet (Pricing Matrix Form) which is provided (Appendix 3).
If you should require additional information in order to complete your RFP submission please submit related questions to A.Cray by 10th June 2016 latest. Any such additional vendor questions will be circulated to all other vendors who are participating in the RFP.
No pre-proposal meetings or calls will be scheduled. Subsequent to proposal submission and evaluation, a minimum of 2 candidates will be selected and invited to meet for face to face discussions provisionally scheduled for 14/15/18/19th July 2016.
The submission of a proposal in no way obligates Henry Schein UK to any respondent. All vendors who submit proposals will be notified of the results. The proposal and all supporting materials will become the property of Henry Schein UK at the time of submission.
PART 1.0 – PRODUCT PROFILE
1.1 Please confirm which elements of the RFP product profile you will be bidding for :
Print - Catalogues
Print – Brochures, Flyers etc Mailing
Fulfillment
4


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
PART 2.0 - SUPPLIER GENERAL INFORMATION
2.1 Briefly describe the ownership and organisational structure of your company to include full company name(s), current and former trading name(s) (if different / relevant), the Group/Holding company’s name/registered address, current trading status and confirmation of the number of years you have been trading.
Chapel Print Limited have traded for since 1994 (22 years) incorporating in 2002 and changing name from Willis & Gladwin Ltd to Chapel Print Ltd in 2015 as part of the rebranding. Registered in England and Wales: 4535875
The company Trading and registered address
28 – 29 Riverside 1
Sir Thomas Longley Road Rochester
Kent ME2 4DP
2.2 What is your proposed supplying company’s full postal address, telephone/fax number, e mail and website address?
Chapel Print Ltd
28 – 29 Riverside 1
Sir Thomas Longley Road Rochester
Kent
ME2 4DP
Tel: 01634 294969
Fax: 01634 297477
Email: [email protected] Web: www.chapelprint.com
2.3 Who are your proposed contacts to include full name, position, e mail address, office and mobile telephone number?
Chris Willis
Paul Wakefield Paul Wakefield Shaun Goodwin Gordon Notman Chris Willis Hazel Hewitt 5
Department
Sales Representation
Customer Service
Quotation Service
Pre-Press
Production
Out of Hours
Accounts
Contact
Email Address
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
2.4 Please confirm your Dun & Bradstreet/registered company and V.A.T number.
Registered in England N0. 4535875 and V.A.T No. 573 8142 27
6
CERTIFICATE OF INCORPORATION ON CHANGE OF NAME
Company Number 4535875
The Registrar of Companies for England and Wales hereby certifies that under the Companies Act 2006:
WILLIS & GLADWIN LIMITED
a company incorporated as private limited by shares, having its registered office situated in England and Wales, has changed its name to:
CHAPEL PRINT LIMITED
Given at Companies House on 1st April 2015.
The above information was communicated by electronic means and authenticated by the Registrar of Companies under section 1115 of the Companies Act 2006


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
2.5 Describe your company’s financial position for the past three years, including gross sales revenues and current financial analyst ratings.
Chapel Print Limited is owned 100% by Chris Willis Managing Director.
The company owns all its machines and has a very strong cash position relative to it’s turnover Chapel Print Limited currently has an excellent Credit score of 81 with Creditsafe
Sales and profits have remained consistent over the past three years which is reflected in the attached accounts
2.6 What is your company’s share of the Print Market in the UK?
According to up to date BPIF Facts and Figures the UK print and packaging market is currently worth £13.9 billion so we are currently .0000539%......we think/calculate
2.7 Please provide a list of your top and/or largest clients during the last 5 years, indicating size, industry type, scope of work, contract value & duration of the contract.
British Heart Foundation University Of Greenwich Kent County Council
Print Management Company
7


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
2.8 Does your company operate on a computer system, which is fully integrated with all business processes from cradle to grave? Please describe in detail to include the potential ability to interface with Henry Schein IT systems.
Chapel Print have a fully integrated cloud based Print Management Information System EPRO. All documentation from “cradle to grave” is processed on this system
Estimating
Production
internal Works instructions External Orders
Delivery Notes
Invoices
Client Stock Reports
The system can produce and export files which are compatible with other popular system software such as SAGE accounting.
We would be happy to discuss in more detail how our system might be intergrated with Henry Schein IT systems.
Chapel Print - Moving Forward
Our brand new website featuring a complete Web to Print solution for all our clients and their clients
It is no secret that any successful business wishing to maintain and build its client base must have an online presence. More importantly be able to do business on the web.
‘W2P’ ‘B2B’ ‘B2B2C’ ‘B2C’
These are all acronyms that you may have come across.
Chapel Print have recently invested in an impressive W2P solution where all clients including Henry Schein and their clients will be able to purchase print online.
Web to Print is often a confusing topic, partly because it has been badly defined and partly because it is an industry filled with jargon. Our approach has been to simplify and remove the jargon to provide our clients with real tools that drive business growth online, strengthen relationships.
Our W2P solutions change the way print is purchased and enable all our clients, however big or small, to transact over the web for their marketing and print requirements. The products are easy to use and we provide all the technical support needed to ensure a smooth implementation.
Our Microsite Template service Improving Brand Alignment: A Brand is important to every business no matter what the size. There is a danger however, that within a large multi-site network the brand may become diluted. By ordering from our Templates software on our web-to-print system, Head office has greater control over how the brand can be used, ensuring that it remains consistent throughout the networ8k.


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Some of the features of our Microsite Template service.
Our template service (Microsites) offers secure networked log in, to your own private microsite with individual usernames and passwords - keeping everything secure.
Files and Images Folder
Think of this as your easy access, central resource to store all your brand components. Company logos, pictures, manuals and documents can be stored with your network at the click of a button. Files are stored securely and can be accessed wherever you are, whenever you want.
Template Library
Inside the microsite, all of your branded marketing Templates are stored in one easy to access area - The Template Library. You can start off with an initial suite of Templates and then add to the library over time to reflect your changing ideas and marketing initiatives.
When a user in your network is ready to order, they simply browse through the library, choose a Template, and personalise it with their details before placing an order.
You decide which areas of the marketing templates should be editable and which areas should be locked. Chapel Print will apply your preferences to your Templates, ensuring that your network can only use them as you intended.
Active Updates
A clever, time saving tool that will pre-fill the Template with certain details when a user opens it. Information is drawn directly from the user’s account information - saving time and also reducing the risk of transcription errors.
Approvals
This feature allows you to check and approve artwork centrally, before the order proceeds to print.
9


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
2.9 What differentiates your company from your competitors?
Chapel Print have a complete print service in-house. Digital (Indigo) Litho Sheetfed and wide format
2.10 What companies do you consider to be your primary competitors and why?
There are a number of printers nationwide who have similar machines whom we compete against occasionally. However it would be impossible to define specifically any particular company that we would pinpoint as a primary competitor.
2.11 Do you intend to use any subcontractors or finishers in providing any elements of the delivery of the products required? If so please provide details of your selection process, a description of their role/responsibilities and how they will be managed by your company.
Chapel Print have developed a successful business model supplying the complete print service from beginning to end ensuring total control over quality and scheduling. This ensures our clients receive guaranteed best value high quality printing on time every time. Should anything go wrong we are in position to rectify immediately.
Therefore we only sell and take on print projects suited to our plant list.
10


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
2.12 What insurance arrangements/level of cover do you have in place? e.g. public liability. Please provide copies of any relevant insurance certificates.
11
2nd April 2016 1st April 2017


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
12


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
2.13 Describe your company’s UK delivery and service capability in relation to the various regions of the UK * and Ireland to include lead times & proposed transportation methods * e.g. Scotland, Wales & South West/South East/Central/East/North England.
When an order is processed a delivery note is raised on the Chapel Print Ltd management system. The final capacity and weight of the order is calculated and at this stage we account for any specific client packaging requirement. The best suited delivery method will be determined. The distance and urgency of the delivery will be taken into account.
1) Our own van or courier for a local South East delivery
2) Overnight document pack or parcels for a smaller order through Interlink 3) Overnight Pallet for the bulkier delivery
4) Dedicated HGV for multi pallet bulky delivery
The delivery note will contain:
1) Client order and reference numbers
2) Quantity ordered and how packed and banded 3) Total boxes and pallets
If delivered to a third party we ensure the consignment is booked in and we will liaise regarding opening times and any specific requirements.
We hold goods in transit insurance covering all shipments by internal or external means.
13


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
2.14 Describe your organisation’s strategy for maintenance of a working environment that is ethical & diverse.
Chapel Print Ltd take the working environment of their staff very seriously and ensure that it is maintained to be both ethical and diverse.
Chapel Print - Equal Opportunities Policy
Policy
The purpose of this policy is to provide equal opportunities to all in employment, irrespective of their gender, race, ethnic origin, disability, age, nationality, national origin, sexuality, religion, hours of work, marital status and social class. We oppose all forms of unlawful and unfair discrimination. All employees, whether part time, full time or temporary, will be treated fairly and equally. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximised the efficiency of the organisation.
Our commitment
Every employee is entitled to a working environment which promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.
The commitment to equal opportunities in the workplace is good management practice and makes sound business sense.
This policy is fully supported by senior management and has been agreed with trade unions, employee representatives.
Implementation
Chris Willis, Managing Director has overall responsibility for monitoring this policy and will review it annually. He has received training in Equal Opportunities and will make his best efforts to remain conversant with new changes. Any changes will be notified to employees individually.
The Company will actively promote equal opportunities throughout the organisation through the application of employment policies, which will ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities. All managers and supervisors will seek to ensure that all employees comply with these principles.
Opportunities for training, development and promotion will be drawn to the attention of all eligible employees and all will be considered equally, on the basis of for example, ability and skills offered. Similar parameters will be applied in the recruitment of new employees. The Company will operate a pay system, which is transparent, based on objective criteria and free from sex or any other bias.
The Company recognises that all employees should be treated with respect and dignity, and that a working environment should be provided which is free of any form or harassment (sexual, racial or other), and bullying.
Any such incidents will be dealt with under the Company’s Disciplinary Procedure and in severe cases may result in dismissal.
Breaches of our equal opportunity policy will be regarded as misconduct and could lead to disciplinary proceedings.
If an employee considers that he/she has been treated less favourably, he/she should make use of the Company’s Grievance Procedure . (If appropriate) (If it cannot be resolved within the Company, the matter will be dealt with under the National Agreement’s disputes and differences procedure)
The Company has published a separate Statement and Policy on Harassment.
14


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Monitoring and review arrangements.
The Company recognises that the regular monitoring of ethnic origin and sex of employees and applicants is essential to the thorough review of the effectiveness of this Policy and to this end the Company will initiate equal opportunity monitoring. The Company also undertakes to monitor pay rates and grading so that no conscious or unconscious bias will occur in the pay rates of men or women.
The successful implementation of this Policy depends upon the regular examination and progress towards equal opportunity and the development of local initiatives. To this end the Personnel department may start their own monitoring and review procedures.
Grievance and disciplinary procedure
The Company will ensure that any individual or group employees who believe that they have experienced direct or indirect unfair discrimination are properly represented in any grievance proceedings. Any employee who feels that he or she has been treated unfairly in connection with his/her employment should raise his/her grievance through the appropriate Grievance Procedure when every effort will be made to secure a satisfactory resolution. In addition the Company will ensure that any employee making a complaint of unfair discrimination will be protected from any victimisation in any form
(If appropriate) (If an employee’s grievance cannot be resolved within the Company, the matter will be dealt with under the National Agreement’s disputes and differences procedure)
The Company confirms that it will continue to treat unfair discriminatory conduct by any member of staff as a disciplinary offence.
Training and advertising
The Company will train, develop and promote on the basis of merit and ability. The Company will also provide suitable and relevant equal opportunity training as necessary for all staff, including line supervisors and managers. The Company will seek to encourage employees and applicants who may have been traditionally discriminated against or where there are none or very few of that sex or race in any particular job or location.
When vacancies are advertised both internally and externally, the Company will continue to ensure that such advertising, both in placement and content, is compatible with the terms of this Policy. To this end, opportunities will be taken through language, images or declarations, as appropriate, to show that the Company is an equal opportunities Company. In particular terms this means that the wording of advertisements will be carefully scrutinised to ensure that any hidden discrimination is avoided or discriminatory wording is avoided. Every effort will be made to ensure that the advertisements are placed in newspapers and publications so that as wide a readership as possible has access to the vacancies.
This may include the placing of advertisements in ethnic publications and women’s magazines. To this end “word of mouth” advertising, personal contacts and family relationships will be discouraged as a means of recruiting new staff or promoting existing staff.
All recruitment documentation (application forms, job descriptions etc) will similarly be objective and free of potentially discriminatory material
15


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Disability
The Disability Discrimination Act 1995 makes it unlawful to refuse to recruit, to refuse employment benefits or opportunities or to dismiss because a person is physically or mentally disabled (as defined in the Act). In brief this means that anyone who is unable to carry out “normal day to day activities” including an inability to concentrate (i.e those mentally ill) and those who are perceived to be unable to carry out day to day activities (including those who are HIV positive), and this inability lasts or is likely to last for twelve months or more. The definition also includes those with past disability i.e who have a history of disability, as well as those currently impaired. We will make every effort to make reasonable adjustments to the workplace and to working arrangements where the current conditions are disadvantageous to disabled people.
The Company refers to its separate Policy on Disabled Workers
Trade union membership / non-membership
There is no requirement that any employee should be a member of a trade union. It is solely a personal decision for all employees as to whether they wish to join a trade union, and the Company confirms that the employment, training and development of any employee will not be influenced in any way by whether or not they are in union membership.
A typical workers
The Company recognises its responsibilities to part-timers, fixed term contract workers and temporary workers and will ensure that they do not suffer less favourable treatment as a result of their hours/method of working
Communication
The principles in this Policy will be brought to the attention of all staff by means of publication in the Staff Handbook.
16


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
PART 3.0 – PRODUCTION PROCESS & MANUFACTURING CAPABILITY
3.1 Describe in detail the various stages of your production process encompassing Repro, Prepress, Printing, Finishing & Mailing, to include standard turnaround times for each operation.
Please see below Chapel Print Method Statement outlining our production proceses.
Most orders will be turned around within 3-5 working days. However due to our location and having all services under one roof this could be reduced considerably depending on size of order to sameday.
METHOD STATEMENT
General:
Chapel Print has been successfully supplying litho, Indigo digital and large format print under Framework Agreements for a number of years to a wide range of customers in the Public and Private sectors. During this time they have successfully demonstrated their service, quality, responsiveness and competitive sustainable pricing structure and have constantly maintained the highest level of quality and service whilst always meeting delivery deadlines. Therefore Chapel Print is able to draw on this expertise to construct a proposal that will meet all of the printing requirements for Henry Schein resulting in long-term tangible benefits.
Introduction
Chapel Print is a medium-sized lithographic, Indigo digital and large format commercial printing company specialising in quality multicolour printing. Our typical work profile includes short, medium and long run, sales promotional, publishing, marketing and direct mail work. Customers are predominantly public sector, educational, charity and blue chip organisations. Apart from production of day-to-day print requirement, we look to work closely with Designers, Press Officers, Buyers, Communication and Marketing departments on the following:
• Advising how to achieve the best economic result within or under budgets
• Assisting with marketing strategy
• Helping with distribution/storage problems such as storage, stock control, call-off and
multi-point distribution of print work when necessary.
Company History
Chapel Print is in its 22nd year of trading and has established an excellent reputation for supplying high quality printing at very competitive prices and always delivering on time. Chapel Print Limited is privately owned by Chris Willis who has a hands on approach to managing the business and working closely with clients. The print industry is highly competitive; however our revenue has grown to around £1m based solely on organic growth that demonstrates the value of our quality of service and product.
The company was started with a two-colour press and a guillotine in a 600 sq ft unit. With a carefully planned investment strategy, using best-in-class technology we have made significant advancement in printing processes. We now operate from a 5,000 sq ft factory in Rochester and employ 14 people.
We are full Platinum members of the BPIF (British Printing Industries Federation) and have an excellent relationship and credit rating with our suppliers, always paying them within their agreed terms.
Proposed Solution
As incumbent suppliers the service we offer will be effective from day one of the contract and therefore will be entirely seamless. We will provide a highly flexible and responsive service and
17


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
wherever possible we will assist Henry Schein in achieving the most cost-effective results by offering advice on alternative solutions that will achieve the same results but at a lower cost. We are well equipped to meet the most critical of deadlines as all services are produced on site.
Because of our location we are ideally located for ease of contact resulting in extremely short delivery times.
This entire service will be managed primarily by Chris Willis, (Managing Director) and Paul Wakefield (Estimating & Customer support) who will provide:
• Senior level customer liaison – primary point of contact
• Support by telephone, email and face-to-face meetings
• Managing complete service from receipt of order to dispatch
• Offering specialist advice to achieve best value for money
• Managing and co-ordinating the agreed SLA
• All support and management information
Chris Willis will be supported by Gordon Notman (Operations Manager) who will be responsible for production and technical service support. Chapel Print’s policy and system of data archiving has proved of value to many customers enabling access to the final documents for ease of reprints. This service will continue as a matter of course. Chapel Print operates a range of methods to receive electronic data transfer.
Your dedicated contacts at Chapel Print will keep in regular contact with members of the communications team at Henry Schein and will make themselves available to attend any face to face meetings to discuss specifications and other aspects of any project. Good communication is paramount in building a successful relationship between Henry Schein and Chapel Print. For good client liaison we would ensure cover is always available on your account by one of the primary contacts being ably supported by other designated key personnel within the company.
Summary
This service has been designed to achieve:
• Integrated print solution
• Performance improvement
• Value for money
• On-line services
• Flexibility
• Best practice
• Immediate service provision
• Minimise Council risk/commitment
• One point of contact
• Added value
• External expertise
• Long-term partnership
Chapel Print will undertake to supply Henry Schein with a first class service that will provide improvements and benefits to Henry Schein from the first to the last day of the contract.
18


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Our location and customer servicing
Chapel Print is situated on the Medway City Estate within easy reach of Rochester main line station and the M2 and M20 Motorways thus giving us good access to the whole of the South East. All administration including estimating, production, sales and accounts are centralised at these premises. All pre-press, digital and litho printing, finishing and binding is performed on site. Stock management, storage and distribution facilities are also available here for clients wishing to take advantage of our experience in these areas.
Regular face to face meetings will take place at every opportunity to ensure Henry Schein receives the highest level of service. Our staff will be available at all times to attend your offices to discuss relevant matters including briefings, proof meetings, production issues or quality procedures.
Quality control assurance and Method Statement
All employees of Chapel Print are highly trained and skilled in the duties they perform. Whether it is the operating of printing presses and finishing equipment or in a production or sales environment, all personnel are experienced and totally committed to ensuring Chapel Print performs to the highest level in all areas of its business practice.
Over the 20+ years Chapel Print has invested prudently and replaced most plant with best in class new machines. Because of the complexity and technology the machines come with comprehensive on site training. In some cases such as the Indigo press, three staff travelled to Barcelona for specialist training. As and when new staff are employed we arrange for correct training where appropriate, especially where health and safety is concerned. All staff are trained and certified in first aid to at least “Appointed person First Aid Level.”
19


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
3.2 Describe in detail your in house equipment profile/manufacturing capability, broken down by Prepress, Printing, Finishing & Mailing operations.
Please provide a current plant list & if relevant advise of any additional future equipment investment(s) to which you are already fully committed, to include definitive operational timelines.
If you would need to outsource any of the operations required to complete work for Henry Schein please provide the same detail for all third party suppliers.
Chapel Print have developed a successful business model supplying the complete print service from beginning to end ensuring total control over quality and scheduling. This ensures our clients receive guaranteed best value high quality printing on time every time. Should anything go wrong we are in position to rectify immediately.
Therefore we only sell and take on print projects suited to our plant list.
20


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
21
Plant List
Reprographics
Friendly Personal Service
Full B2 CTP plate making facilities
Agfa Acento 11S processless platemaking
Value for Money
Printing
Quality and Reliability
HP Latex Wide Format Printing, Six-colour onto a range of indoor and outdoor materials.
Litho
Indigo digital Wide Format
Heidelberg cylinder cutting, creasing & kiss-cutting Wirobinding
Perfect Binding FKS Hamburg KB2000
01634 294969
[email protected]
Comprehensive Applemac and PC platform running all standard applications with complete FTP facilities ensuring quick and efficient transfer of client documents.
“A close-knit experienced team play an important role working with you ensuring a high standard of service”.
Proofing
Epson digital and large format printing plus Indigo proofing and Litho machine proofs.
“We supply made up folded and bound proofs ensuring our clients see proofs that represent the finished product as closely as possible. Indigo proofs will be bound exactly as the finished product”.
Litho
Heidelberg 74-6-P B2 six-colour perfecting (4/2) press
Digital
HP Indigo 5000 six-colour electrostatic liquid ink digital press. Print size SRA3. 80gsm – 400gsm assorted substrates and variable data.
Latex Wide Format
Finishing
Müller Martini “Presto” stitcher - trimmer with six hoppers plus cover feeder & Apollo stacking system
Polar 92E fully computerised guillotine
MBO combination folding machines with closed gate fold attachment
Laminating YFMB 720 B2 Thermal Laminating Machine
Also ... Ram bundling/collating/drilling/round cornering/ hand finishing/mailing/complete pallet handling and client storage facilities


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
PART 4.0 – RAW MATERIALS
4.1 Please list the main materials used in your manufacturing processes e.g. ink, paper, plates etc. & for each product category confirm your main vendors, the country of origin, its environmental credentials & if it is held in stock on your company premises.
If the product is not held in stock please confirm your vendors’ standard lead time.
Paper
Antalis UK Merchant 0370 6073143 Held in stock or next day supply Elliot Baxter UK Merchant 01708 896870 Held in stock or next day supply Ovenden UK Merchant 01279 772800 Held in stock or next day supply
Ink
Heidelberg UK supplier 0208 4906005 Held in stock or next day supply
Plates
AGFA UK supplier Held on consignment stock (so we do not run out)
PART 5.0 – CUSTOMER SERVICE
5.1 How do you currently manage your key customers?
5.2 What is your organisation’s definition of the ideal customer experience?
5.3 Describe your company’s customer service policy
5.4 What are your current procedures & associated timescales in responding to client enquiries?
5.5 How would you propose to handle & manage the Henry Schein UK account?
(Describe in detail your proposed approach, methodology & resources and how these will assist Henry Schein in meeting its printing needs as per the scope of work laid out in Appendix 3)
In Answer to questions 5.1 – 5.5
Chapel Print Limited place a great deal of importance on the creation, agreement, measurement, reporting and activity of SLA’s
22


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Section 5: Tender Proposal
Please see our Technical Response, Service Level Agreement and Method Statement below.
Technical Response
Chapel Print place a great deal of importance on the creation, agreement, measurement, reporting and activity of Service Level Agreements (SLAs).
Henry Schein customer satisfaction will be part monitored against the achievement of SLAs.
Setting SLAs that are relevant to the requirements and policies of customers is achieved through knowledge of customers.
Chapel Print believe in agreeing SLAs with their customers and from experience would propose that these be added to or changed on a regular basis in order to promote a culture of continually exceeding customer expectations. We believe that the basis for the agreement of Service Levels is that they should be:
I Achievable with the agreed resources
I Geared to improving perceived weaknesses I Business critical
I Dynamic and regularly reviewed
I Measurable
I Reportable
Below is our suggested SLA for Henry Schein Media printing services:
Service Level Agreement – Henry Schein & Chapel Print:
Timescales for quotation:
On receipt of a fully specified request for quotation by letter, email or telephone, our target will be to provide a verbal and/or written quotation within four working hours.
Timescales for responding to queries:
On receipt of a query (by email, telephone or in writing) our target will be to respond immediately to discuss/assess the query and if possible, provide immediate resolution.
We will then respond within 2 hours with our intentions to resolve any issues on a timescale as agreed with Henry Schein.
Service availability:
Normal office hours are 8.00 am to 6.00 pm Monday to Friday.
Production hours are 6.00 am to 9.00 pm Monday to Friday allowing urgent calls to be dealt with outside of office hours.
By special arrangement these hours can be extended to twenty four hours a day, seven days a week.
23


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Standard of Work:
Chapel Print are specialists in high quality litho, digital and large format. This includes short, medium and long run, sales promotional, publishing, marketing and direct mail work. Having all services in-house under one roof ensures our high standards of quality are maintained throughout all stages of production.
We have invested heavily in digital technology, new state of the art equipment which guarantees reduced errors, less downtime and so helps us to provide consistent results.
Origination:
We accept origination via Email, Pen drive, and FTP. Chapel Print accept all standard software packages.
Proofs:
Depending upon your requirements we will provide PDF, colour digital proofs, and machine proofs (on correct stock) as required. In the case of this tender we will supply bound book proofs on the correct job stock.
Sign-off:
A proof approval sheet is supplied at each proof stage and a written response is required before progressing to the next stage or to final print.
Author’s Amendments:
Chapel Print will supply written (Email) confirmation of any author’s amendments, stating additional costs and requesting authorisation (verbal or written) from Henry Schein before any further work is carried out.
Variations:
Should any variations be required we will provide Henry Schein with a fully revised quotation and await authorisation before proceeding.
It is standard practice within the printing industry to make minor author’s amendments which would be detailed at invoice stage only to avoid excessive administration and delay on work in progress. Any major variations from the original quotation would however be revised and re-quoted at the time. This is an area that we would like to discuss with Henry Schein. We would welcome the opportunity to discuss with Henry Schein their preferred way forward in this regard.
Delivery:
We understand that delivery can be anytime from first thing the following morning. Obviously every job is subject to individual agreement, dependent upon size, complexity, nature etc. We will endeavour to meet your requirements and in some cases this might be part supply or multi-drop.
Returns:
Returns are rarely required. Whether client or production error, Chapel Print would always collect and remedy or recycle the product. Please see the following (Quality Control) for our complaints procedures.
24


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Customer Liaison:
In addition to telephone and email communication, we would make ourselves available for face- to-face meetings to discuss production requirements. Our target would be to meet within one day although, because of our proximity to your office, this can be within hours.
In addition to production meetings we would seek quarterly review meetings where we can discuss:
I Service level agreements
I Performance
I Finance and administration
I Customer satisfaction
I Management information
I Stock management and control
I Forward planning
I Cost reduction
I Benchmarking, trends and best practice I Complaints
Financial:
All goods delivered will be invoiced at the end of each current month.
Stock Control:
We would like to offer the facility of a part supply and store the remainder for call off when needed. We are happy to offer a monthly stock control spreadsheet via Email.
Data Archiving:
100% of all Henry Schein work will have the final (i.e. printed) document/data archived. This allows instant retrieval for future production.
Flexibility:
This SLA is intended to show minimum standards and procedures however it is acknowledged that the nature of printing requires a high level of flexibility to ensure all customer needs are met. Chapel Print have based their business model on high flexibility and have invested heavily in the latest technology to help achieve maximum flexibility and customer satisfaction.
25


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
PART 6.0 – QUALITY ASSURANCE
6.1 Does your company have designated employees responsible for Quality Performance?
Chapel Print have Staff in each department who oversee quality Control
6.2 Does your company have a formalised Quality Assurance system? If so please provide evidence in the form of copy documentation.
Quality Control
Chapel Print have a quality management system (QMS) to ensure the highest levels of quality control. The details are set out below and should be read in conjunction with our organisation chart:
Henry Schein UK
Chris Willis
Managing Director
Primary Customer Liaison
Sales & Administration
Accounts
Gordon Notman
Operation Manager
Paul Wakefield
Estimator
Third Customer Liaison
Administration
Pre-press
Secondary Customer Liaison
Operations
Shift Managers x2
Printing Finishing Despatch
We have quality control procedures at each stage of production. Each stage is under the direct supervision of the Director and checked by either a Director or a Shift Manager.
It is important to note:
1. all processes are carried out in-house for flexibility and quality control
2. investment in new technology such as colour management systems has improved
speed, quality, and reduced potential areas for human error
Ordering Materials:
Before ordering, paper samples will be sent to the customer if approval is required and the correct size and weight of paper then ordered, thus ensuring delivery is received well before it is required to give sufficient time for the paper to acclimatise before printing. Any special ink mixes will be ordered from the ink manufacturer; standard inks will be prepared in house.
26


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Works Instruction Ticket:
A WIT is raised when an order comes in from the customer. The order then is checked against the estimate and any anomalies discussed with the customer. Delivery requirement will be ascertained and the maximum quantity/weight per box will be identified.
27


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Prepress:
All Data that has been supplied by the customer is checked and prepared for use for lithographic printing. A cutter guide will be made if the job is to be cut to shape - for example, a folder pocket.
Proof approval:
A digital proof is supplied to the customer and if appropriate a further machine proof on the correct stock may be supplied. Plates are not made until we have a customer proof approval (Proof Approval sheet – copy enclosed - see page 31).
Plates:
Once proofs have been approved by the customer machine plates are made and checked before going out to the Printing Press.
Press-pass sheet
The machine operator will make ready, and prepare any special PMS (Pantone Matching System) colours that will be used. Checks will be made that the printed ‘pass sheet’ matches with the proof that the customer has passed for press. The operator will then obtain a second approval from a Director or Shift Manager before running the job.
The ‘pass sheet’ is sent to the finishing operator to be further checked for folding and binding. The pass sheet is repeatedly matched with the running sheet throughout the print run ensuring continuity, matching with the original pass sheet and checking the quality of paper. A new pass sheet will be presented to a Director or Shift Manager at shift handover.
Guillotining, Cutting to shape, Folding and binding:
(i) Guillotining:
Sheets will be cut to final size or cut ready to fold. The operator will set up and present a finished copy to a Director or Shift Manager for approval. The bindery operator will periodically check sheets throughout guillotining and at change of shift. On completion, sheets will be palletised ready for folding or boxed (with weight of box checked), labelled and palletised ready for delivery.
(ii) Folding:
Printed sheets will be pre-cut as above or proceed straight to the folding machine. The operator will set up and present a folded sheet to a Director or Shift Manager for approval. If the job is to be bound a folded sheet will be sent to the book-binding operator for tolerance/allowance checks prior to proceeding to ensure that the machine will run smoothly. The bindery operator will periodically check sheets throughout folding and at a change of shift.
(iii) Bookbinding
The folded sheets will already have been checked by the No 1 binder operator but a complete set of sections will be collated and the imposition and position of folios checked by a Director or Shift Manager. The book is then made ready and the first finished copies will be checked by the bindery operator and a Director or Shift Manager before the main run commences. Batch samples are taken periodically and as well as the binding, the entire quality of the product is thoroughly checked for entire print and finishing quality.
28


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Quantity:
At the outset the Works Instruction Ticket will define the amount of extra sheets that have been allocated to run, taking into account the anticipated wastage (plus an additional precautionary amount) ensuring that the final production quantity will meet the amount ordered. At every stage of production the output of each machine is recorded by the operator or Shift Manager so that any shortfall may be rectified.
Storage of Data and goods:
Data supplied by the customer is often changed in the course of pre-press and author’s corrections through stages of proofing so the final document will need to be archived and stored which we do. These files are kept in a special area and fully logged for security and ease of retrieval.
Goods take up valuable customer space. As part of our added value service to Henry Schein we are able to make a part supply and store the remainder for call off when needed.
All remaining stock is documented with up-to-date records produced for Henry Schein following each delivery.
Packing:
As part of the estimating process, care is made that no outer/transportation/storage box exceeds the maximum of 15 Kg. Each box will have a detailed label produced showing the document title, quantity and weight.
Delivery:
A delivery note is raised stating our job number, the customer’s reference number and the customer contact (if being delivered to a third party). The note will identify the total quantity, how banded or turned, the total per box, and the total number of boxes and pallets.
If delivering to a third party (i.e. a mailing house or distribution centre) contact is made obtaining their specific packing requirement and opening times. File copies will be sent to the customer for their records. (NB: We have goods in transit insurance covering all shipments by any internal or external means).
Pricing and Invoicing:
Once an order is in progress the specification may change. It is our policy to advise the customer at the first opportunity of any change in costs so that budgets may be monitored. Once the job has been completed and delivered our accounts department will cost the job and an invoice will be raised and sent to the accounts department containing the contract reference and title, specification of work completed, and the name of the Henry Schein Project Manager.
Training
Over the years we have replaced most of our plant with new machines. Because of the complexity of the technology the machines come with comprehensive on site training. As and when new staff are employed we arrange for correct training where appropriate, especially where health and safety is concerned. All staff are trained and certified in first aid to at least “Appointed Person First Aid” Level.
Chapel Print have a formal process in place to resolve any customer complaints. This assigns responsibilities and methods for raising customer complaints, taking action, keeping the customer informed and prevent reoccurrence. The chart on the following page illustrates the process.
29


S
o
S Se
R
A InveM
s / by
R
drded
C
ga
gtio
C
c
u
c
co
e
e
e
e
r
S
ei
Mvea
S
Se
Co
C
l
i
/
Co
o
o
C
Chapel Print
Process for Managing Complaints
C
C
e
c
r
e
c
o
o or
c
or
n
co
o
n n
c
c
C
nt
to
C
C
rv
Rr
r
e
e
e
r
r
rr
o
o
o
o
o
om
v
v
v
v
v
v
ic
r
r
rv
v
v
v
i
R
s
R
R
m
m
m
m
m
p
o
o
om
p
o
Re
cRo
om
m
c
c
c
c
c
o
o
o
r
mp
oom
mp
alai
i
m
m
m
p
l
ce
e
e
e
o Q
sire
to
ua
o
Q
t
e
r
t
t
o
M
n
M
o
Q
Ma
r
re
M
r
o
n
M
ag
e
M
M
e
e
e
ec
rr
re
e
c
c
ec
E
D
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
p
p
p
pl
e eiM
ce
e
e
M
c
c
co
red
eod
p
p
l
d
Qu
Q
u
a
a
E
D DA
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
Q
Q
u
a an
wi
t
w
ut
w
w
w
i
c
c
c
ct
ec
n
n
n
EN
EN
l
l
l
pl
o
or
dce
l
la
a
e
d
ai
i
u
u
a
na
an
a
a
n
t
t
t
th
t
ti
ct
h
h
h
a
a
a
a
a
i
a
a
a
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
l
M
M
M
M
r
rd
a
a
al
u
u
a
ag
na
n
a
action
e
w
w
wi
it
ho
it
i
th
t
h
io
o
o
o
o
o
o
o
o
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
i
in
a
i
a
a
i
d
g
g
g
g
e
a
g
ou
ho
h
o
on
ti
io
n
on
ND
n
n
n
nt
a
a
a
a
n
ded
Ar
d
OperatQ
in
m Recorded complaint
C
o
m
p
ppl
l
a
a
i
n
nt
nint
FFo
n
n
t
tF
l lit
a
a
li
u
u
u
u
t
ou
o
u
n
n a
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
ND
t
t
e
e
e
Ac
g
ge
t
a
a
c
n a
c
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
A
tt
n
n
n
t
o
n
n
n dn
a
a
a
a
n
F
Fo
ttF
F
to
a
a
a
o
o
o
ag
n
na
or
oor
o
r
g
g
g
ge
a
a
ag
r
e
e
e
er
g
g
e
rm
m
a
n
a
er
rrm
m
M
e
e
er
r
S
S
Se
P
r
dou Resol
P
r
erd
S
r
S
e
e
e
er
S Se
D
t
t
D
o
c
YES
Resolved
NO
Form
r
r
rv
e
e
r
ta
es
er
Di
io
n
DS
D
Cct
D
v
v
v
v
v
vi
r
e
a
a
a
S
S
S
cPe
e re
R
nt
R
R
R
R
R
R
R
R
R
R
R
R
R
R
l
ic
v
v
v
i
v
i
ak
tr
sr
a
k
e
s
t
a
eto
at
k
k
k
c
c
c
c
c
ce
ke
ae
a
a
k
SI C
DS
o
n
D
nt t
o
c
e
S
S
C
P
P
P
P
Pr
r
r
e
d
u
e
e M
c
c
c
e
e
e
s
kc
k
k
e
C
e
M
e
M
M
Ma
sa
e
e
a
Co
io
n
t
Ia
o
o
C
C
oc
c
s
c
o io
n n
o
o
o
om
M
a ac
m
m
m
l
a
a
a
an
c
c
c
ct
a
a
c
mp
o
o
ce
e
e
e
e
ed
ucr
r
r
m
m
p
m
l
d
t
t
i
c
p
p
p
pl
du
lved
n
n
n
na
a
a
n
a
ge
i
t
t
i
l
la
p
p p
l
re edure
e
B yB
o
rd
d
ty
i
y
y
it
t
a
a
a
ag
n n
a
o
o
o
o
o
on
i
a
a
a
a
ai
d
d
d
d
d
d
d
d
d
d
d
d
re
i
g
g
g
ge
a
a ag
n
o
in
a
ai
a
in
n
n
n
nt
i
e
e
e
er
g
g
e
n
u yA
n without correction A
g er A
ty
y
A Aac
c
c
c
ct
ti
i
i
o
o
o
o
o
o
on
ti
n
o
D A
r
r
e
e
c
c
t
t
i
o
o
n
a
a
a
c
c
t
t
i
i
o
o
NO
YES
B
Bu
B
B
A
Ar
u
u
u
A
ts
A
A
r
us
Bu
s
s
s
s
u
s
1i
i
B
R
d
High Level client Client/DSI
B
B
o
B
ve
l
A
A
g
C
C
Co
re
e
e
in
s
s
Ag
m
A
em
f
u
m
C
laint
C
C
ea
r
M
t
y
Ms
/
n
n
n
n
n
e
R
R
R
B
B
o
B
l
Memeteinegtinwgith Meeting with
A
m
u
u
u
u
t
o
o
o
o
a
e
a
C
e
e
e
a
am
Co
M
ge
r/
M
/
M
e
e
s
se
er
i
i
R
d
R
ge
A Ag
ut
io
Managing Director Managing Director
f
f
u
f
io
t
t
u
u ut
a
a
a
a
n
e et s
n
n
e
A
n
e
e
e
e
e
c
Re
e e
d d
High Level
o
o
a
o
el
oa
o Bo
a
r
g
g
g
e
a
a
a
r
m
m
m
m
o
o
ar
o
e
e
e
n
en
it
g
g
g
e
n
tu
u
u
u
t
u
e
m
l cp
atin
a
a
n
s
s
en
it
u ur
r
r
u
u ur
m
m
m
p
Fao ois
md
F
rF
m
a C
a
C
o
o
o
r
F
F
F
Fo
m
C
Co
C
C
n
n
n
a
sds
e
es
Ac
A
t
io
n
A
c
s
s
M
s
s
ss
c
c
c
ct
Y
Y
NO High Level
c
c
c
co
e
e
c
ec
r
r
a
e
ar
n
n
n
d
n
p
p
p
p
s
t
t
i
c
o
o
or
c
c
rd
d
d
L
o
r
o
o
r
or
o
a
a
a
g
n
a
o
o
i
d L
ev
r
d nd
a
d
d
Le
d
L
ev
d
d
nd
e
e
a
c
e
n n
e a
e
e
a
l
l
lm
p
p
p
l
a
a
a
a
a
ai
m
on
g
g ag
e
a
g
M
Mc
s M
io
t
o
o
o
o
o
l
la
rm m
on
n
n
n
nt
o
nt
n
n
n
t
M
M
on
ti
i
i
in
a
a
ai
tr
r
r
e
g
g
g
e
t
r
a
a
a
n
n
n
npt
e en
i
in
a
a
a
r
r
r
r
r/
e
r
a ato
n
o
n
n
n
t
n
n
ac
tr
ra
c
c
c
ct
ac
a
a
a
c
/
r
r
n nra
a
a
a
an
a
a
a
t
ts
ct
c
c
ag
n
n
na
s
s
t
t
s
g
g
g
ge
a
a
ag
e
e
e
g
e
rM
er
e
ES Resolved d
r
rd
o
o o
r
a
d
d
d
de
Le
a
a i
d d
a a
i
ac
a e a
c
re
c
n on
c
c
c
i
ct
a
e
e
e
e
d
d
d
e
e
e
v
t
t
e
i
e
t
t
i
ti
c
d
d
v
v
v
e
e
e
v
e
e
e
e
te
t
e
i
t
t
o
t
i
e
v
el
Client/DSI
o
o
o
o
o
o
o
n
e
m
e
m
n
o
n
30
invM
a
r R
&O
s n
F
F
F
F
F
Q
Qiou
Mea
iga
d
O
p
r
OP
Fu
P
n
P
P
l
P
d
P
P P
a
l
l
u
u
u
u
u
u
ur
F
n
F
F
F
F
Fu
a
a
a
a
a
l
d ed
a
a
Ma
M
M
u
u
u
nsa
Qu
yanager
Q
ty
Q
Q
u
a astn
D
AL
D
D
Di
O
tion
O
r
r
r
r
r
rt
u
u
u
u
u
ur
an
n
n
n
d
a
n
n an
d
la
ve
a
e
lo
e
a
a
n
a
ed
n
n
n
n
n
n
a
an
a
ge
a
a
n
A
io
n
A
A
c
c
c
c
t lst
Ac
D
r
D
p
p
p
e
proe
O Op
t
t
t
t
t
h
r
r
r
r
r
r
r
i
i
a
a
a
al
ua
l
u
a
a
a
a
g
n
a
t
c
c
i
i
A
L
ir
Di
e
e
e
r
p
e
r
h
h
h
h
r
pe
s
he
rt
nd
n
re
d
a
n
n an
a
a
d
d ed
t
t
t
t
t
h
d
t
t
t
i
l
l
a
i
A
L
A
A
L
L
re
i
e
e
e
e
e
e
e
r
h
h
h
h
he
d
d
e
d d
e
d
d a
n
Mi
a
g
o
o
o
o
o
L
L
L
t
t
t
t
ty
g
g
on
i
io
i
LL
e
e
e
e
ec
ir
r
r
ra
dr
ut
er
a
a
a
a
t
c
c
c
c
c
e
e
ra
i
r
y
y
g gte
t
e
e
e e
g
g
e
n
o
o
n
L
L
L LL
ec
t
i
ci
a
a
t
t at
i
r A
e
e
e
e
er
e
e
e
e
v
a
a
g
d a
r
r
r
r
L
t
t
to
c
c
c
c
rs R
e
R
o
o
o
o
o
or
t
to
io
t
o
o
o
o
o
o
n
A
A
A
A
A
A
A
c
r A
v
v
v
v
ve
e e
v
g
g
g gr
a
g
g ag
r
o
o
or
A
A
A
A
A
n
n
n
s
o
on
o
s
E
c
c
c
c
c
c
Ac
e
e
e
e
el
v
v
e
r
g
l
t
t
t
t
i
c
c
c
c
c
s
s
n
n ns
ct
lo
e
l
e
e
e
e
e
o
o
o
o
o
i
i
i
i
io
op
l
ee
e
e
e
d
e
e
e
e
ee
t
t
t
t
t
t
i
o
o
o
o
o
o
o
o
o
o
on
p
p
p
p
e
o
o
o
p
i
i
io
d
d
d
n
n
n
n
n
o
o
o
o
on
e
e
e
n
n
n
ed
p
p p
e
d
d
d
R
R
Re
R
e
e
e
ec
e Re
c
c
c
c
c
Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
co
e
o
o
o
o
r
c
c
d
Resolved
r
r
rd
o
or
Resolved
R
d
d
d
d
e
r
e
e
e
ed
d
de
d
e
e ed
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
EN
E
D
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
ND
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
ND
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D
D


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
31
Customer: ................. Name: ..................
Description: .........................................
JobNo.: .............. Date:........................
IMPORTANT - PLEASE READ
We would respectfully remind you that we cannot proceed until the
Tick one box
Comments:
proof and this slip, signed as appropriate, are received by us.
Your attention is also drawn to the British Printing Industry Federation conditions of contract. Clause 6 and 7.
6. “Proofs of all work may be submitted for customer’s approval and the printer shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is
left to the printer’s judgement, changes therefrom made by the customer shall be charged extra.”
7. “Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable unless otherwise agreed.
Please print the above document/s as per your proof.
Please make the following changes to the above document/s and provide another proof.
Print Run Total
...............................................................................................................................
........................................................................................................................................................ ........................................................................................................................................................ ........................................................................................................................................................ ........................................................................................................................................................ ........................................................................................................................................................
Signed.................................... Print........................................ Date...................
28-29 Riverside 1, Sir Thomas Longley Road, Rochester, Kent ME2 4DP Telephone: 01634 294969 Fax: 01634 297477 Email: [email protected]
PROOF APPROVAL


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
6.3 Is your company’s Quality Assurance system and associated procedure formally certified or accredited? If so please confirm the name and address of the certifying/accrediting body and provide copies of all current certificates held.
6.4 Is your company accredited in industry wide recognised standards such as ISO 9001 and ISO 14001? If so please provide copies of current certificates held.
NO (please see above 6.2)
6.5 Is your company accredited in industry sector specific standards such as ISO 12647, ISO 16759 and ISO 27001 ? If so please provide copies of current certificates held.
NO (please see above 6.2)
Being a relatively small company Chapel Print have not had the need to run to the expense and time to implement the above ISO standards.
Chapel Print have formulated their own tailor-made Quality Assurance System and Complaints Procedure which has been approved and accepted by our clients and satisfies their contract requirement. We hope the following will satisfy the needs of Henry Schein. However if required we may consider implementing the above government requirements to secure this contract.
6.6 Please provide an executive summary of your sustainable policies to include your company’s environmental strategy & associated internal processes.
Chapel Print - Environmental Policy
Our company recognises the importance of environmental considerations and will take these into account at all stages of business planning, development, production and marketing whilst continuing to produce high quality products to our customer’s specification and satisfaction.
In particular the following objectives will be pursued as far as is reasonably practicable:
1. Conservation of energy.
2. Conservation of natural resources used in our manufacturing and dispatch operations, particularly in the use of packaging.
3. Minimisation of waste in production and packaging.
4. Reduction of solvents in the workplace and atmosphere
5. Provision of safe, clean and hygienic working conditions.
6. Reduction of noise levels to lowest levels practicable for employees and members of the public.
7. Safe storage and disposal of waste to meet “Duty of care” requirements.
8. The responsible development, operation and maintenance of plant and associated processes to reflect the principles above. 32


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Environmental credentials
Chapel Print are currently working towards gaining FSC and PEFC accreditation. Chapel Print has long-term trading agreements with all major UK paper merchants and paper mills and has access to the DFT and OGC Buying Solutions paper pricing agreement. We have a constant flow of information related to recycled materials, latest developments and regulations affecting the production of recycled products. Naturally we look to keep our clients well informed.
Minimum paper wastage - On all jobs our overs are kept to a minimum thus avoiding unnecessary over ordering of paper supplies resulting in the holding of redundant stocks. When quoting for large orders (over 2 tonnes) we calculate the minimum sheet size available (allowing only for trims and margins) buying the exact amount of paper required avoiding waste and keeping cost to a minimum for our clients.
Latest technology - Chapel Print has always considered environmental issues whenever purchasing capital equipment. We have just invested £80,000 upgrading our computer to plate (CTP) system, purchasing a new AGFA Acento II Platesetter. The introduction of this machine has provided chemical free plate processing. Of course chemical free processing will admit no toxic waste. Whatever the process we work hard to practice an environmentally friendly approach. From recycling toner cartridges, to the re-milling of redundant ink stocks to the recycling of waste paper under license to purchasing hybrid vehicles – Chapel Print takes its environmental responsibilities very seriously.
In recent years Chapel Print has considerably reduced waste products in all areas of production. Very little waste is now generated in our pre-press (repro) department and now that our new computer to plate (CTP) system is fully installed no waste is produced during this process. Any chemicals essential for certain processes are safely stored and comply with Health and Safety recommendations
We only use soya or vegetable based inks and as previously stated any redundant ink stocks are sent for re-milling. Any waste paper produced is separated into “white” paper waste and inked waste. These grades are caged separately and collected by a paper waste management company under license for recycling and are eventually made into tissue paper and cardboard boxes.
An example of our proactive policy with regard to conservation of water and recycling was clearly demonstrated when we installed air conditioning required by our digital print unit. The water expelled by the air-conditioning units (distilled water) is perfect for use on the Heidelberg litho press (fount solution viscosity) therefore 100% of the water used on press has been internally recycled and actually works extremely well maintaining consistent print quality and performance.
33


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
7.0 TECHNICAL SUPPORT
7.1 Describe your company’s client technical support services in terms of personnel (qualifications, competence & location), coverage (e.g. 24/7), response times & SOP.
Please see below Chapel Print Method Statement outlining our production proceses.
Most orders will be turned around within 3-5 working days. However due to our location and having all services under one roof this could be reduced considerably depending on size of order to sameday.
METHOD STATEMENT
General:
Chapel Print has been successfully supplying litho, Indigo digital and large format print under Framework Agreements for a number of years to a wide range of customers in the Public and Private sectors. During this time they have successfully demonstrated their service, quality, responsiveness and competitive sustainable pricing structure and have constantly maintained the highest level of quality and service whilst always meeting delivery deadlines. Therefore Chapel Print is able to draw on this expertise to construct a proposal that will meet all of the printing requirements for Henry Schein resulting in long-term tangible benefits.
Introduction
Chapel Print is a medium-sized lithographic, Indigo digital and large format commercial printing company specialising in quality multicolour printing. Our typical work profile includes short, medium and long run, sales promotional, publishing, marketing and direct mail work. Customers are predominantly public sector, educational, charity and blue chip organisations. Apart from production of day-to-day print requirement, we look to work closely with Designers, Press Officers, Buyers, Communication and Marketing departments on the following:
• Advising how to achieve the best economic result within or under budgets
• Assisting with marketing strategy
• Helping with distribution/storage problems such as storage, stock control, call-off and
multi-point distribution of print work when necessary.
Company History
Chapel Print is in its 22nd year of trading and has established an excellent reputation for supplying high quality printing at very competitive prices and always delivering on time. Chapel Print Limited is privately owned by Chris Willis who has a hands on approach to managing the business and working closely with clients. The print industry is highly competitive; however our revenue has grown to around £1m based solely on organic growth that demonstrates the value of our quality of service and product.
The company was started with a two-colour press and a guillotine in a 600 sq ft unit. With a carefully planned investment strategy, using best-in-class technology we have made significant advancement in printing processes. We now operate from a 5,000 sq ft factory in Rochester and employ 14 people.
We are full Platinum members of the BPIF (British Printing Industries Federation) and have an excellent relationship and credit rating with our suppliers, always paying them within their agreed terms.
Proposed Solution
As incumbent suppliers the service we offer will be effective from day one of the contract and therefore will be entirely seamless. We will provide a highly flexible and responsive service and
34


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
wherever possible we will assist Henry Schein in achieving the most cost-effective results by offering advice on alternative solutions that will achieve the same results but at a lower cost. We are well equipped to meet the most critical of deadlines as all services are produced on site.
Because of our location we are ideally located for ease of contact resulting in extremely short delivery times.
This entire service will be managed primarily by Chris Willis, (Managing Director) and Paul Wakefield (Estimating & Customer support) who will provide:
• Senior level customer liaison – primary point of contact
• Support by telephone, email and face-to-face meetings
• Managing complete service from receipt of order to dispatch
• Offering specialist advice to achieve best value for money
• Managing and co-ordinating the agreed SLA
• All support and management information
Chris Willis will be supported by Gordon Notman (Operations Manager) who will be responsible for production and technical service support. Chapel Print’s policy and system of data archiving has proved of value to many customers enabling access to the final documents for ease of reprints. This service will continue as a matter of course. Chapel Print operates a range of methods to receive electronic data transfer.
Your dedicated contacts at Chapel Print will keep in regular contact with members of the communications team at Henry Schein and will make themselves available to attend any face to face meetings to discuss specifications and other aspects of any project. Good communication is paramount in building a successful relationship between Henry Schein and Chapel Print. For good client liaison we would ensure cover is always available on your account by one of the primary contacts being ably supported by other designated key personnel within the company.
Summary
This service has been designed to achieve:
• Integrated print solution
• Performance improvement
• Value for money
• On-line services
• Flexibility
• Best practice
• Immediate service provision
• Minimise Council risk/commitment
• One point of contact
• Added value
• External expertise
• Long-term partnership
Chapel Print will undertake to supply Henry Schein with a first class service that will provide improvements and benefits to Henry Schein from the first to the last day of the contract.
35


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
Our location and customer servicing
Chapel Print is situated on the Medway City Estate within easy reach of Rochester main line station and the M2 and M20 Motorways thus giving us good access to the whole of the South East. All administration including estimating, production, sales and accounts are centralised at these premises. All pre-press, digital and litho printing, finishing and binding is performed on site. Stock management, storage and distribution facilities are also available here for clients wishing to take advantage of our experience in these areas.
Regular face to face meetings will take place at every opportunity to ensure Henry Schein receives the highest level of service. Our staff will be available at all times to attend your offices to discuss relevant matters including briefings, proof meetings, production issues or quality procedures.
Quality control assurance and Method Statement
All employees of Chapel Print are highly trained and skilled in the duties they perform. Whether it is the operating of printing presses and finishing equipment or in a production or sales environment, all personnel are experienced and totally committed to ensuring Chapel Print performs to the highest level in all areas of its business practice.
Over the 20+ years Chapel Print has invested prudently and replaced most plant with best in class new machines. Because of the complexity and technology the machines come with comprehensive on site training. In some cases such as the Indigo press, three staff travelled to Barcelona for specialist training. As and when new staff are employed we arrange for correct training where appropriate, especially where health and safety is concerned. All staff are trained and certified in first aid to at least “Appointed person First Aid Level.”
36


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
PART 8.0 – LEAD TIMES
8.1 What are your standard lead times for the range of products as listed in Appendix 3?
Our standard turnround time for the Brochures Flyers et. is 3-5 working days
8.2 In times of high demand/restricted manufacturing capacity, how will you ensure pre-agreed lead times are always maintained for Henry Schein? What processes/procedures will be put in place to support Henry Schein in the event we require products at short notice and/or need to be turned around quickly?
Chapel Print Ltd only undertakes work that is produced on our own machinery at our print works here in Rochester ME2 4DP. Therefore we have complete control and along with flexible overtime, most work can be produced when required on a rush basis.
8.3 How will you ensure a perpetually efficient and uninterrupted supply of all products, irrelevant of market conditions?
Chapel Print has 22 years experience of meeting client deadlines with a huge variety of printed products. We have an excellent reputation in SLA’s and meeting deadlines.
We will be happy to discuss any particular concerns then access and implement any contingency plan to put your mind at rest. Of course this will form part of our SLA.
PART 9.0 – STORAGE & FULFILMENT
9.1 Describe in detail your warehousing facilities & their location(s)
Our storage facility is based at our print works here in Rochester ME2 4DP
9.2 What storage costs would Henry Schein incur, if any, per pallet
Due to the proximity of Chapel Print and the size of orders it is unlikely that we will be holding stock for Henry Schein. However In the event we would be happy to store in the short term free of charge.
9.3 Are you able to provide fulfilment services for Henry Schein’s promotional items? If so please describe in detail
Yes Chapel Print are experienced and able to handle data, pack and post promotional Items. We have digital printing for the carrier sheet and labeling along with the manpower for fulfillment and dispatch of items.
9.4 Are your fulfilment services mechanized? Our fulfillment is a hand operation What typical costs would this incur?
All jobs are different and we would be happy to price up a specified job on an individual bases.
9.5 Are you able to provide a Henry Schein stock list on a monthly basis and/or on demand if required?
Yes this is something Chapel Print are familiar with and undertake for other clients. This is a facility provided by our EPRO Print Management System.
37


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
PART 10.0 – PAYMENT TERMS
10.1 What are your standard payment terms?
Chapel Print Limited standard terms are 30 days from date of invoice
10.2 What early payment discounts do you offer?
None
38


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
PART 11.0 – REFERENCES
11.1 Please provide 3 company references from existing customers to include address, contact person, telephone and e mail address.
References
1) Aston Scott Limited
Contact Name: Claire McCartney - Senior Administrator
Address: Aston Scott Limited Malling House,
West Malling
Kent
ME19 6QL
Telephone: 01732 389900
Email: [email protected]
2) University of Greenwich
Contact Name: Mark Roust - Procurement Offcer
Address: University of Greenwich Procurement and Business Services Avery Hill Campus
Southwood Site
Catherine of Aragon Court Flat 11
Avery Hill Road
Eltham
London SE9 2UG
Telephone: 020 8331 8697 Email: [email protected]
3) The Education Company Limited
Contact Name: Martin Thorpe - Company Secretary
Address: The Education Company Ltd Riverside House
Sir Thomas Longley Road
Rochester
Kent ME2 4DH
Telephone: 01634 729888 Email: [email protected]
39


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
11.2 Describe at least two instances where your company has successfully delivered a requirement of a similar profile, to include details of the range of products/services provided and how the client’s needs/expectations were managed/met.
Example 1
Sussex Coast College Hastings
Two Year Tender agreement 2013 2015 to print College Prospectuses completed and then won for a second time for 2016 2017
Example 2
Medway Council
Framework agreement to print Litho and digital Printing and Large format Sign and Display for five years 2016 – 2020
PART 12.0 – PRICING
12.1 Appendix 3 is a Print Services pricing matrix template, which you must complete with your proposed unit prices/costs, based upon the RFP elements as selected in Part 1.0 PRODUCT PROFILE.
(Appendix 2 is for information only and shows Henry Schein’s projected annual print services requirement)
12.2 Please confirm the period of time the stated unit prices are valid for and, if applicable, quantity and/or sales turnover discount thresholds and associated percentages.
Prices are guaranteed for one year with the exception of the paper content which is subject to any standard trade increases
12.3 Describe how you will ensure future price competitiveness & how you are able to protect Henry Schein UK from market price rises.
Chapel Print owns all plant and machinery. In the current climate we do not anticipate significant wages increases. Apart from the paper material content we have control over most costs and wish to forge a long-term relationship with Henry Schein
12.4 For paper (both text & cover if applicable) please provide recommendations for more cost effective alternatives to those generic grades listed in Appendix 3.
For the products we are quoting we regard the materials specified appropriate. See attached Excel sheet for prices
40


Unit 28-29 Riverside 1 Sir Thomas Longley Road Rochester, Kent ME2 4DP
PART 13.0 – VALUE ADDED SERVICES
13.1 Please provide details of differentiators that will generate tangible benefits to Henry Schein over & above pure monetary measurements associated with the costs of the products themselves.
Chapel Print Ltd supply excellent printing with a genuine guaranteed SLA (see above)
All our equipment is best in class and our staff are highly trained and motivated. We have traded for 22 years built an excellent reputation in our field and will be a valuable long term addition to the suppliers of Henry Schein. We value your business and look to build a long term relationship.
PART 14.0 – TERM OF AGREEMENT
14.1 Part of Henry Schein UK’s procurement strategy is to provide the platform to in turn create the opportunity to develop mutually beneficial long term strategic alliances with its supply base. When formulating your RFP response please consider a supply period of a minimum of 1 year plus 2 & 3 year supply periods.
Please note that once supplier selection has been finalised, a mutually acceptable timeframe for transfer of business will be discussed & agreed with the successful vendor(s) prior to full implementation.
41


Chapel Print
“Devoted to colour – Dedicated to quality”