TERMS & CONDITIONS ORDER FORMS CREDIT APPLICATION 13-1 IN THIS SECTION YOU WILL FIND: 1. Terms & Conditions 2. Frequently Asked Questions 3. Standard Order Form 4. Convenient Shelf Order Form 5. Case Ends Order Form 6. Behind Glass Door Shelving & Posts Order Form 7. Replacement Door Order Form 8. Credit Application
TERMS & CONDITIONS Order Online: WWW.SMPW.COM Email Us: [email protected] SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS 13-2 Our goal is to have all in stock items shipped the day its placed if your order is placed by 10 am ET. Any orders received after 10am and in stock will ship on the following regular business day. Meeting the demands of our customers is, at times, very tricky without projected needs given to us in advance for larger orders. If you have a shelving reset or if you plan to regasket X number of doors in X number of stores, send us those projections as soon as you can to allow us to manufacture your items in advance. We’ll then keep your order in a staging area so it will be awaiting your start dates. This would help us plan our manufacturing needs so you are not waiting for your products. Our staff takes your resets and renovations seriously, and we strive to meet every deadline. Giving us projections a month or more in advance allows us to meet those deadlines every time and never hold your project up. We appreciate any effort you can afford us. Thank you.
TERMS & CONDITIONS Customer Service: 845-436-6000 Order 24/7 Fax: (845) 436-7677 SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS PLACING ORDERS: 1. You can place your order online at our website: www.SMPW.com, 24/7. If you have set up an account with us, sign in to obtain your discount. If you are a large company looking for quantity pricing, go online and fill out our credit information or send your standard form into us so we can set your account up. We can provide you with large purchasing power by having an account with us. 2. You can email your credit applications and orders to: [email protected]. Once received, we will email you back confirmation or call the same/next business day with questions. 3. Fax us 24/7 at: 845-436-7677 4. You can always call and speak with one of our specialists at: 845-436-6000. 5. Check our website for up to date office hours. REPRESENTATION TO OTHER BRAND NAMES: All parts in our catalog are designed and manufactured to replace original or OEM (original equipment manufacturer) parts as referenced. Please be aware that the parts represented, unless specifically stated otherwise, are not original equipment manufactured parts but parts designed to fit and function in the original equipment in the same manner as the original part. Unless noted, the OEM has not endorsed or approved the design or marketing of any part herein shown. Any reference to the manufacturer name, model, item #, or part # are not meant to imply any kind of formal or informal association, relationship, or agreement with the manufacturer; it is only for reference purposes. PRODUCTS: All products illustrated in our catalogs are displayed as accurately as possible at the time of publishing. All of SMPW Cross-Reference refers to standard model display cases. Occasionally, manufacturers change products, specifications, or appearances of their replacement parts, which is beyond our control. To ensure accuracy, please check product specifications. Products without a brand name: SMPW reserves the right to furnish the same product from different manufacturers when deemed necessary to ensure the highest quality or availability. Products listed may be provided by alternative manufacturers and are made to standards equal to or better than the original parts provided by the named manufacturer of the equipment. SHIPPING: Our goal is to ship all in stock orders the same day they are received by 10am ET M-F. Orders are normally shipped out using one of the major ground services unless specified otherwise. Second Day, and Next Day Air is available upon request. If you have a preference or would like us to have freight billed directly, please inform us at the time of order. Defrost heaters will be carefully rolled up to save you on shipping costs when possible. All coil type or rod types of heaters will be shipped in tubes and not coiled up. Any tube or box 108” or more will be shipped LTL. We take pride in the way we package items so they arrive to you undamaged. We do make some decisions to reduce your cost in shipping when possible. On some palletized items, we will spend a little extra time and effort to place a triangle warning on the top of the pallet to bring attention not to stack anything on top of the pallet to avoid damage. While this may increase the cost of shipping, it ensures your products arrive undamaged. All items are shipped from our facility at 715 Glen Wild Road, Woodridge, NY 12789 RETURNS: No product shall be accepted without the proper paperwork issued by SMPW. All returned material must be accompanied by an “RMA” (Returned Merchandise Authorization) number in order to receive a credit. All unauthorized returns will be refused and returned to the purchaser at the purchaser’s expense. All returns must be shipped prepaid. Products sold due to incorrect cross-reference or non-standard cases will be returnable with no re-stocking fees. Your parts are packed well when they leave our facility to prevent damage. If they come to you damaged, report this to the freight company immediately. If you received the incorrect parts and need to ship them back, it is a good idea to ship them well packed so there will be no issue with regard to any credits expected. Do not send returned materials back freight collect or COD as it will be refused. All returns that are not due to SMPW error are subject up to a 25% restocking fee and paperwork processing fee. In these cases, shipping will also be at the expense of the customer. If there is a delay to the credit issued, please contact our office (with proof of delivery if necessary), and we will investigate the item. Please do not apply credits to your account until we have issued a credit. CREDITS: Any order cancelled or partially cancelled after it has already left our warehouse will be subject to a restocking fee up to 25%. If the parts arrived to the location specified and are found to be incorrect, assuming they arrive back to us in a condition where they can be re-stocked and resold, a full credit will be authorized. If the parts were returned due to them being incorrect but we find upon receipt they are the correct parts as ordered or different from what the parts that we were told were being returned, a 25% restocking fee plus shipping will apply. This is assuming all the parts arrive in a condition where they can be re-stocked and resold. If the parts returned come back scratched, bent, or in any condition that we feel does not meet the standards we ship out, no credits will be issued. 13-3
TERMS & CONDITIONS Order Online: WWW.SMPW.COM Email Us: [email protected] SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS OPEN ACCOUNT: An open account will be considered for those customers who provide us with a properly filled out application for credit which can be found on our website: www.SMPW.com. SMPW will respond to your request to offer credit as soon as possible. All open account invoices are due within 30 days of the invoice date when terms are granted. SMPW reserves the right to adjust or revoke credit terms when accounts are not kept in good standing. Credit is viewed every six months. Further, the purchaser agrees to pay all costs for collection and/or any attorney fees incurred while collecting a delinquent account. First time purchases require credit card payment. Any future orders may be put on account with credit application approval. Upon set up of your account, a credit card will be kept on file to ensure payment of any outstanding balances past 45 days. PARTIAL SHIPMENTS: One of the ways to avoid this is by sending us forecasts of large projects the quarter before you have it scheduled. It is sometimes difficult to meet the unexpected demands of projects due to volume demands at that time. It is our policy to ship all in stock orders the same day they are received. We will normally backorder the items and ship them as soon as our inventory is re-stocked from our factory(s). If you require your order to be shipped complete, please inform the sales representative who takes care of you or mark your written order, “Ship Complete.” PRICES AND SALES TAX: Prices are quoted in U.S. dollars and will be the lowest possible price at the time of order, consistent with normal business practices. Published prices are subject to change at any time and may be higher or lower than the most recent published price. We collect sales tax based upon where the product ships when applicable by law. SHORTAGES: If you feel you did not get all the merchandise indicated on the packing list, you must report it to us within 3 days of receiving the package. Always keep the original shipping box, tube, plus all packing materials used. LIMITED WARRANTY: All hardware items are warrantied for a period of 90 days from the date of sale. Where our suppliers have offered a longer warranty period, this will be available to our customers. SMPW will repair, replace, or refund the purchase price, at its option, for any of its products that prove to be defective within the limits of this warranty. This warranty does not include labor or shipping cost necessary to replace or repair the product. This warranty shall not apply to any product that has been subject to improper installation, abuse, misuse, or used for purposes other than the purpose for which they exist. Note: Electrical items are not covered by our warranty. DISCLAIMER AND LIMITATION OF LIABILITY: SMPW shall in no event be liable to the original purchaser, its customers, or to any other person or organization using or involving products purchased from SMPW for loss of use, lost profits, inconvenience, property damage, personal injury, or death arising out of breach of warranty, breach of contract, delay, negligence, strict tort liability, or otherwise. In no event and under no circumstances shall SMPW be liable for indirect, special, incidental, or consequential losses or damages. The entire liability of SMPW shall in no event exceed, at SMPW’s option, the repair, replacement cost, or purchase price paid for the product purchased from SMPW, which directly gives rise to the claim. No action or proceeding against SMPW may be commenced more than twelve months after the product was initially shipped to the original purchaser. GOVERNING LAW: SMPW’s terms and conditions are governed by and construed in accordance with the laws of the State of New York, without regard to or application of conflicts or law rules and principles. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms and Conditions to be unenforceable, that provision will be enforced to the maximum extent permissible so as to affect its intent, and the remainder of the terms and conditions will continue in full force and effect. Legal notices to SMPW shall be sent to: SMPW, 715 Glen Wild Road, Building 2, Woodridge, NY 12789. PRIVACY POLICY: SMPW respects the privacy of every individual who visits our website or signs into an account. We do not sell your information or provide personal information to third parties for their commercial use. It is your responsibility to keep SMPW user IDs and passwords that access SMPW’s account information confidential. You have access to and can always change your account password. We treasure your business and your privacy, and we work hard to protect it. SMPW reserves the rights to change these Terms and Conditions at any time without notice. The Terms and Conditions contained herein supersede all others. 13-4
FREQUENTLY ASKED QUESTIONS Customer Service: 845-436-6000 Order 24/7 Fax: (845) 436-7677 SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS DO YOU HAVE A MINIMUM ORDER? Yes, it's $35 - this price is the cost of parts only by phone or fax. You can place an order online for any amount. DO YOU ACCEPT CREDIT CARDS? We accept Visa, MasterCard, American Express, and Discover. You should note that if you give us a credit card and it does not go through for any reason, your order will not ship. We will attempt to reach you, but if we cannot reach you by phone or email, your order will not ship until this is resolved. WHEN PLACING AN ORDER, WHAT KIND OF SHIPPING OPTIONS DO I HAVE? We primarily ship parts using one of the major ground services like FedEx. All orders will be shipped from our facility in Woodridge using the company who is serving us best at that time. We can send your items via Next Day Air or Second Day Air, but you must have the order in by 10 AM ET and you must SPECIFY your shipping preferences when ordering. CAN I HAVE MY SHIPMENT SENT FREIGHT COLLECT? If you would like your merchandise shipped freight collect, just forward us your Carrier Shipper Number. Your shipper number will be kept confidential and filed with your account information. Please specify your requirements on all orders. ARE YOUR SHELVES BUILT IN THE USA? Yes, proudly as of 2019. We can now say that most all of our shelves are built here at our factory in New York State. ARE YOU ENVIRONMENTALLY RESPONSIBLE? Yes. We have an active recycling program. Our lights are mostly all on motion sensors. When we renovated the warehouses we are in, we used spray foam technology for all walls and ceilings to reduce our energy consumption. Our manufacturing facility uses the most up-to-date automation equipment we could afford (2019) to install, thus saving on energy consumption. 13-5
SMPW-REAL STEEL™ ORDER FORM Order Online: WWW.SMPW.COM Email Us: [email protected] SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS ~ SMPW SALES ORDER FORM ~ Vendor: SUPERMARKET PARTS WAREHOUSE Ship to: ________________________________ Attn: ___________________________________ Company: Address: 715 Glen Wild Road, Building 2 Street Address: Woodridge, NY 12789 City/State/Zip: Contact Attention: Person: _________________________________ Contact #: Phone: (800) 767-9855 Shipping Method: Fax: (845) 436-7677 Item No. Description Qty. Unit Unit Price Total Special requirements / instructions: TOTAL AMOUNT (Shipping/Handling Prepay & Add) $ Charge To: (Visa, American Express, Mastercard, Discover) Card #________________________________________Exp. Date___/___ CVV: (3 or 4 digit code) Billing Zip Code: _________ Bill My Account (Acct Name Or #) ______________________________________________________ Print Name _________________________Contact # ______________ Date ____________________ Purchase Order # ___________________ I authorize Supermarket Parts Warehouse to charge my credit card for the items I wish to purchase from them. Authorized Signature: 13-6
SMPW-REAL STEEL™ ORDER FORM Customer Service: 845-436-6000 Order 24/7 Fax: (845) 436-7677 SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS 13-7 Use this form to easily order REAL STEEL™ shelves. All of our replacement white shelves include brackets & brushed aluminum price tag molding. Black shelves include brackets & black price tag molding. Alternate standard price tag molding can be fit to shelves and will be at no extra charge for any orders 20 or more of the same shelf. All orders smaller than 20 would have a slight upcharge to unbox and rebox in order to change out price tag molding. See Section 1 for available accessories such as wire product stops and slotted price tag molding for plexi-glass. Shelf Make & Model #: Shelf Size (Depth x Width): Shelf will be used for Beer/Dairy/Heavy items: Yes No Shelf Quantity: Shelf Color (Circle One): White Black Shelf Type (Circle One): ** If Lit, Please Choose Plug Type on Opposite Page ** Unlighted Fluorescent Lighted (circle one): T8 or T12 LED Lighted (circle one): 3000K 3500K 4100K Other: Shelf Type (When Ordering Door Case Shelves, Circle One): Solid Wire For Hussmann only (Circle One): 2 Position (Works in All Multi-Deck Cases) 5 Position (Custom Made To Order - Sample Bracket May Be Required) * Can Often Be Replaced With Standard 2 Position PTM Type (Circle One) : Standard (Included) Gap for Plexi Product Stop (Add-On) Add On Slide-In Plexi Product Stop (If Needed Circle Height): 2” 2.5” 3” 3.5” 4” *For Use with PTM with Gap Add On Wire Fence: (Circle One) 2” 2.5” (Fits on all SMPW Shelves and Certain Hill & Hussmann OEM Shelves with Holes) REAL STEEL™ SHELF ORDER FORM
PICK YOUR PLUG END Order Online: WWW.SMPW.COM Email Us: [email protected] SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS PICK YOUR PLUG END When ordering lighted shelves, you must specify the plug type. All smpw lighted shelves come completely assembled with the correct light kit ready to plug into the case, if you do not see your plug here, please give us a call for availability. SMPW Fluorescent lighted shelves do not include bulbs. LED SHELF LIGHTING & WATER TIGHT ADAPTER PLUGS *See Section 1 & 8 For More Information We can attach any of the plugs above to a shelf LED light for your shelf lighting. Fit with one of our LED Adapter Plugs for a True Water Tight Seal. 13-8 PLUGS FOR USE IN KYSOR-WARREN CASES PLUGS FOR USE IN TYLER CASES PLUGS FOR USE IN HUSSMANN CASES EP5-100B EP5-150B EP5-300B EP5-400 EP5-520B EP5-540B* *LED EP5-370B PLUGS FOR USE IN HILL CASES EP5-300B EP5-340B EP5-350B EP5-380B LEDEP5-450B EP5-500B EP5-335 EP5-500B EP5-350B EP5-225B EP5-320 EP5-500B EP5-340B EP5-100B
FOR ALL LED LIGHTS Customer Service: 845-436-6000 Order 24/7 Fax: (845) 436-7677 SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS 13-9 FOR ALL LED LIGHTS STOCK NO. DESCRIPTION LENGTH CCT TOTAL WATTS TOTAL LUMENS EFFICACY (LPW) WEIGHT 3LB-LPS-36-35K-SHLF 3LB LP Shelf Fixture w/ Hardware 36” 3500K 8.7 566 65 2.1 Lbs. 3LB-LPS-36-3K-SHLF 3LB LP Shelf Fixture w/ Hardware 36” 3000K 8.7 522 60 2.1 Lbs. 3LB-LPS-36-41K-SHLF 3LB LP Shelf Fixture w/ Hardware 36” 4100K 8.7 643 73.9 2.1 Lbs. 3LB-LPS-48-35K-SHLF 3LB LP Shelf Fixture w/ Hardware 48” 3500K 11.6 754 65 2.6 Lbs. 3LB-LPS-48-3K-SHLF 3LB LP Shelf Fixture w/ Hardware 48” 3000K 11.6 696 60 2.6 Lbs. 3LB-LPS-48-41K-SHLF 3LB LP Shelf Fixture w/ Hardware 48” 4100K 11.6 857 73.9 2.6 Lbs. • LEDEP5-100B • LEDEP5-150B • LEDEP5-225B • LEDEP5-340B • LEDEP5-350B • LEDEP5-380B • LEDEP5-450B • LEDEP5-500B • LEDEP5-540B
SMPW-REAL STEEL™ ORDER FORM Order Online: WWW.SMPW.COM Email Us: [email protected] SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS 13-10 CASE END ORDER FORM FAX: 845-436-7677 EMAIL: [email protected] CASE MANUFACTURER: MODEL #: STYLE (CIRCLE ONE): BOXED (RECTANGLE) / CONTOURED / CONTOURED W/ PLEXI INSERT / COMMON-JOINING CASES QUANTITY: LEFT SIDE RIGHT SIDE COLOR/MATERIAL FINISH: (PLEASE REFERENCE OEM COLOR # IF POSSIBLE) INTERIOR: MATERIAL FINISHES: EXTERIOR: ALUMINUM MIRROR STAINLESS MIRROR / BRUSHED / POLISHED DIAMOND PLATE UNPAINTED TRIM (CIRCLE ONE): BLACK - SILVER - SATIN SILVER - GRAY PEARL - GRAY - BRIGHT ANODIZED BUMPER OPTIONS (CIRCLE ONE): RED - BLACK PRE - DRILLED HOLES: IF AVAILABLE (CIRCLE ONE) YES / NO • IF YES, PLEASE NOTE SPECIFIC OFFSETS FOR PLACEMENT: * Holes are drilled per OEM template. You can also provide dimensions for the current hole locations to be sure it's accurate for your application FACTORY NIGHT BLINDS INSTALLED ON CASE? (CIRCLE ONE): YES / NO * Rare circumstances may require drawings with detailed measurements or a cardboard template of existing case end * We build your custom ends based on the information on this form and any drawings provided. All case ends are custom made to order per these specs and are non-refundable. Print Name: Date: Company: Phone number: Signature: Title: I understand this case end is custom built and not refundable. Initials:
SMPW-REAL STEEL™ ORDER FORM Customer Service: 845-436-6000 Order 24/7 Fax: (845) 436-7677 SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS 13-11 SMPW OEM REPLACEMENT DOOR ORDER FORM Date Company Name Contact Name Store Address City State Zip Code E-mail Phone Ext. Fax 1. Anthony Door W/O # (Check label on top or bottom of door rail) 2. Outside (Edge to Edge) Door Dimensions = Width ” x Height ” 3. Case Manufacturer (If Applicable) 4. Door Model (101, ELM, Wide Rail) 5. Date Door Manufactured (This information can be found either on the data label or stamped on the metal glass spacer) 6. Door Type: Low-Temp (LT) Normal Temp (NT) 7. Insulating Glass Unit: 2 Pane (Standard for NT) 3 Pane 8. Insulating Glass Unit: Heated Non-Heated 9. Rail Heat: Heated Non-Heated 10. If Heated Door or Rail: Amps for Glass (Standard 8W/ft2) Amps for Rails (Standard 2W/Linear Foot) ** Our Standard heat configuration for stock doors will cover the majority of doors in the marketplace. Only provide information for item 10 if our standard spec will not work for your application. ** 11. Door Rail Finish: Bright Polish Black Powder Coat Silver Satin Anodized Bright Polish w/ Black Decorator Tape ** Custom Finish Options may be Available. Please Call for Availability. ** 12. Hinge Orientation (from store side): Left Hinge Right Hinge 13. Handle Color Handle Style Additional Comments: Surveyed By Date
SMPW-REAL STEEL™ ORDER FORM Order Online: WWW.SMPW.COM Email Us: [email protected] SOLID SHELVES WIRE SHELVING GASKETS DOORS & DOOR PARTS HEATERS FAN MOTORS & BLADES ELECTRICAL ENERGY MANAGEMENT CUSTOM ENDS / BUMPERS PLUMBING MISC TERMS & CONDITIONS 1. NAME OF PARENT COMPANY, IF SUBSIDIARY: 2. TYPE OF BUSINESS: 3. YRS. AT PRESENT LOCATION: 4. YEAR ESTABLISHED: 5. IS THIS BUSINESS INCORPORATED? Y / N 6. IF YES, IN WHICH STATE? 7. YOUR USUAL PAYMENT SCHEDULE IS: Credit Card 30 DAYS 8. OWNER & OFFICER NAMES & ADDRESSES: OWNER: OFFICER: OFFICER: CREDIT APPLICATION Date Submitted: Date Approved: Tax ID#: Contact: Phone: Fax: E-Mail: TERMS: Invoices are payable within 30 days of invoice date. The undersigned assures that the information contained above is true and correct; and furthermore, herby authorizes the release if information from the listed credit references and banking institution to Supermarket Parts Warehouse. In consideration of Supermarket Part Warehouse extending credit to the above applicant the undersigned personally guarantees the payment of any and all future obligations which may be owed to Supermarket Parts Warehouse as well interest and reasonable Attorney fees. Venue and jurisdiction for all actions necessary to enforce this agreement shall be held in Sullivan County, NY. All of the above information will be kept confidential and will be used only to make a determination of credit worthiness. I hereby certify that the above information is correct and should be relied upon to the stated purpose. I further certify that I full understand the terms of credit as offered by Supermarket Parts Warehouse Inc., and agreed to prompt payment in consideration of any extended credit. My signature below authorizes release of credit information from the above listed sources. CREDIT CARD INFORMATION (IF NOT SEEKING CREDIT TERMS ONLY) TYPE: CARD #: EXPIRATION DATE: BILLING ADDRESS: 9. REFERENCES: TRADE COMPANY: ACCOUNT #: CITY/STATE: PHONE: FAX: COMPANY: ACCOUNT #: CITY/STATE: PHONE: FAX: BANK BANK: ACCOUNT #: CITY/STATE: PHONE: FAX: CONTACT: By: Print Name and Title Signature Signature (Individually) Company Name: Street Address: Mailing Address: City: State: Zip: E-Mail Address: FAX OR SIGN-UP ONLINE - 24 HOUR FAX - (845) 436-7677 13-12