Newsletter - December

In the Know with the CEO

HCA Houston Healthcare Northwest

2019 Year in Review

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Mission Statement 2

HCA’s Mission Statement:
Above all else, we are
committed to the care and
improvement of human life.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Welcome!

Colleagues,

I hope you all enjoyed the end of the year festivities and set some great
resolutions for the new year. I hope one of those resolutions is to read
each edition of our employee newsletter. Please take a minute to
check out all of the exciting things happening around our hospital. We
had a terrific year in a lot of different ways and have lots going on. You
will see a variety of updates in this newsletter on our front entry project,
employee engagement action plans, and other updates.

Scott J. Davis, FACHE It was an exciting year for our hospital with many accomplishments
Chief Executive Officer during the year. Our re-branding has been a success and we have
grown in our ER visits, surgical services, cardiac procedures, and other
areas. We have welcomed many new physicians, a few of them I will
highlight in this letter.

I am excited for what lies ahead in 2020. We have some great momentum. We will
have our employee forums at the end of this month, please take the time to come to
one of the sessions and stay informed. Thank you again for all you do each day to
create a “WOW” Factor for our patients in driving our positive patient experience.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 3

Safety & Security

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Visitor Check-Ins

We have recently modified our visitor check-in process to ensure that our staff and
patients are as safe as possible.

All visitors are now required to provide an ID to our Security staff in order to receive
a temporary visitor’s pass for entry into the Women’s Services departments. This
process is also utilized in the Emergency Department.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 5

Employee Engagement

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Vital Voices Engagement
Results Overview

HCA HOUSTON HEALTHCARE NORTHWEST

CONFIDENTIAL – Contains proprietary information.

7 Not intended for external distribution.

HCA HOUSTON HEALTHCARE NORTHWEST OVERALL

Vital Voices Engagement Results Overview

BY THE NUMBERS DRIVER SCORES

ENGAGEMENT PARTICIPATION 10 SCORES ABOVE 0 SCORE BELOW BENCHMARK*
BENCHMARK*
76 65
90 RN Benchmark*
◄► vs. May 2019 ▲237 vs. May 2019 80

70

RESPONSES 60

351 79 79 79 77 75 74 77 81 78 77 73 74

50

COMMENTS Manager
Growth
644 77%comments from
of respondents Belonging
(▲216 since May 2019) eSat

Recommend
Communication

Leadership
Patient Focus**

Continuous
Improvement
Involvement

Resources
Action Taking**

vs May ‘19 ◄► ▲5 ▲3 ▲3 ▲3 ▲2 ▲3 ▲2 ◄► ▲3 ▲2 ◄►

vs. +3 +9 +8 +6 +3 +13 +6 n/a +11 +10 ◄► n/a
Benchmar

k

* Glint’s Healthcare RN Benchmark is comprised of client and healthcare panel
data
** No benchmark available for Action Taking or Patient Focus Drivers

8

HCA HOUSTON HEALTHCARE NORTHWEST RNs

Vital Voices Engagement Results Overview

BY THE NUMBERS PARTICIPATION DRIVER SCORES 4 SCORE BELOW BENCHMARK*

ENGAGEMENT 67 6 SCORES ABOVE
BENCHMARK*
75 ▲37 vs. May 2019
80 Industry Benchmark*
▲3 vs. May 2019 75
70
RESPONSES COMMENTS 65

144 286 80%comments from 60 75 69 75 67 76 75 73 72 69 71 65 68
of respondents
(▲229 since May 2019) 55
Manager
eSat

Patient Focus**
Recommend
Belonging
Growth
Continuous
Improvement
Leadership

Communication
Involvement
Resources

Action Taking**

vs May ‘19 ▲1 ▲3 ▲5 ▲3 ▲6 ▲7 ▲3 ▲6 ▲5 ▲4 ▲3 ◄►

vs. -1 -2 n/a -5 +5 +5 +6 +1 +8 +4 -8 n/a
Benchmar

k

* Glint’s Healthcare Industry Benchmark is comprised of client and healthcare panel
data
** No benchmark available for Action Taking or Patient Focus Drivers

9

HCA HOUSTON HEALTHCARE NORTHWEST

Vital Voices Engagement Action Plan

Engagement Focus Question Action Owner Target Date Status
Employee Engagement Index: 76 April 30, 2020 On target
April 30, 2020 On target
Resources • Develop a support network to provide names and April 30, 2020 On target
I have the resources I need to do my job well contact information so that team members know who
to get needed resources.

• Help build cross functional relationships with key Tom Holt, CFO
resource leaders/responsible individuals so that there
is a constant dialogue on changing or ongoing needs.

• Openly communicate any new or updated resources
available to assist staff with doing their respective
jobs.

Belonging • Make employee rounding an Always activity that is
I feel a sense of belonging at this organization productive time spent by employees, they receive
feedback, and have stoplight reports for reference.
Sharon Ikeler, CNO
• Discuss career goals with each team member during Melanie R. Webb, HRVP
quarterly rounding conversations that includes a HSL
and Stay discussion.

• Ensure appropriate utilization of Care Recognition.

Communication • Communicate decisions made effectively and honestly

My organization does a good job of communicating with so that staff know the why by means of our “Big

me. Board, Forums, EAG, Newsletter, and rounding.

• Develop our leaders with skills to deliver messaging Scott Davis, CEO
focused on driving engagement.

10

Employee “Big Board”

***From your feedback -

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Facility Updates

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Fire Alarm Strobe Light System

Have you been wondering what these red wires in the ceilings are for?

They are part of our fire alarm system. We are in the process of updating and
synchronizing our hospital’s entire fire alarm strobe light system to protect &

alert us all in the event of an emergency.

Here’s what they will look like once they are completed in February.

Old Hardware New Hardware

Located on the walls Located in the ceiling tiles

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 13

Service Line Update

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Cardiovascular Services

HCA Houston Healthcare Northwest is pleased to welcome a new CV surgeon,
Dr. Keshava Rajagopal, who joined us on January 2, 2020 and will be located on
the 5th floor of the Peakwood Building. We are excited to have him on campus to

join our other CV surgery providers in growing our comprehensive program.

Keshava Rajagopal, MD, PhD Keshava Rajagopal, MD, PhD, has joined Houston Heart and
CV Surgery HCA Houston Healthcare Northwest from the University of
Texas-Houston, as a cardiac surgeon. Dr. Rajagopal’s surgical
practice encompasses a broad range of adult cardiac
operations to treat the majority of adult cardiopulmonary
diseases. These include: coronary artery bypass grafting,
aortic valve repair and replacement, aortic root
replacement, ascending thoracic aortic replacement, mitral
valve replacement, pulmonary thromboembolectomy and
thromboendarterectomy, ventricular assist device
implantation, heart transplantation, lung transplantation, and
cannulation for short-term mechanical cardiac and
pulmonary support.

Dr. Rajagopal received his undergraduate education at the
University of Pittsburgh, with a B.S. in Chemistry. His medical
and graduate education were obtained at The University of
Chicago, as part of the Medical Scientist Training Program.
After graduation, he undertook training in general surgery
inclusive of a postdoctoral research fellowship, and in
cardiothoracic surgery, at Duke University Medical Center. Dr.
Rajagopal then became an Assistant Professor at the
University of Maryland. Thereafter, he was recruited to the
University of Texas-Houston to found a new lung transplant
program, where he was most recently an Associate Professor.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 15

Nursing Update

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

DAISY AWARD WINNERS

The DAISY (Diseases Attacking the Immune System) Award is an international recognition program that honors and celebrates the skillful,
compassionate care nurses provide every day.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

New Providers

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

November / December

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 19

Patient Experience

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Patient Experience

Inpatient Emergency Department Ambulatory Services

100 100 100

80 80 80

60 57 60 60 59 57

40 32 46 44 41 40 13 20 30 11 11 26 40 32 37 39 21 13
34 20 20
6
20 22 0 0

0 Q2 '18 Q3 '18 Q4 '18 Q1'19 Q2'19 Q3'19 Q4'19 Q2 '18 Q3 '18 Q4 '18 Q1 '19 Q2'19 Q3'19 Q4'19

Q2 '18 Q3 '18 Q4 '18 Q1 '19 Q2'19 Q3'19 Q4'19 Goal Goal

Goal

Outpatient Test & Treat Inpatient Rehab

100 100 94 99 96 98 90

80 80 81

60 58 47 60
40
40 33
20 25 6 10 14 25 20
0
0

Q2 '18 Q3 '18 Q4 '18 Q1'19 Q2'19 Q3'19 Q4'19 Q2 '18 Q3 '18 Q4 '18 Q1 '19 Q2'19 Q3'19 Q4'19

Goal Goal

“This is the first hospital who has given me a warm blanket and an inflatable plastic
blanket. Seems like common sense, but most places don't do this. Also everyone was so
nice and knew what they were doing. I had been asked multiple times if I needed
anything, which I was very thankful for. They work very hard in this hospital and it shows”

- Google review on December 12, 2019

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Upcoming Events

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

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HCA Houston Healthcare Northwest
Employee Forums – Jan 2020

Let’s Rock 2020!!!

Session Dates/Times:
• Monday, 1/27 at 10am – Atrium A&B
• Tuesday, 1/28 at 3pm – Atrium A&B
• Wednesday, 1/29 at 7:30am – South

Tower Conference Room
• Thursday, 1/30 at 11am – Atrium A&B
• Friday, 1/31 at 1pm – Atrium A&B

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Did you know that our CEO, Scott Davis is not just a hospital executive?
He is also a licensed financial advisor and certified in information technology.
When those things come together the end result is knowledge from application and practice not just

from what someone has told him.
Please join us to discuss investments, retirement planning, children’s education, and your other

financial questions.

Join us for a free session to receive education
on how to improve your finance journey.
~
All staff members are invited

Session Dates, Times, and Location

Date Time Location

Tuesday, February 11, 2:00p-3:00p Atrium A/B
2020

Tuesday, February 18, 7:30a-8:30a Atrium A/B
2020

Monday, April 6, 2020 10:00a- Atrium A/B
11:00a

Thursday, April 16, 2020 2:00p-3:00p Atrium A/B

Wednesday, April 29, 2:00p-3:00p Atrium A/B
2020

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 26

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Be a Hero Save a Life
AED(Automatic External Defibrillator) in Northwest

Sudden cardiac arrest is the abrupt loss of heart function in a person who may or may not have
diagnosed heart disease. Each year, sudden cardiac arrest strikes more than 400,000 people
and without intervention, less than 1% of victims survive. In fact, sudden cardiac arrest is the
leading cause of death in North America. And it can affect people of all ages--- any time and
anywhere.
• A simple Step That Saves Lives
While there’s no way to predict or prevent sudden cardiac arrest, we do know that
cardiopulmonary resuscitation (CPR) and defibrillation with an automatic external defibrillator
(AED) within three minutes has shown to increase the chance of survival 70%.
HCA Houston Healthcare Northwest is making the commitment to saving lives and increase
chance of survival for people who have sudden cardiac arrest. We now have an AED placed
in South Lobby accessable to the public and staff at any time for an emergency.

If the AED is used, please contact House Supervisor so that we
may follow-up and replace materials used in the resuscitation effort.

Note: As with any emergency device, please be reminded that tampering with such a unit
may result in disciplinary action for the person involved.
*Many thanks for your participation in this important Heart Safe initiative in our hospital.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Klenk Elementary Donation

HCA Houston Healthcare Northwest continues to make a difference in the community. The hospital donated over 100 bags of personal
items including socks, hair ties, etc. to the young girls in the school.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 29

Care. Above All Else.

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.