Newsletter - April 2021

In the Know with the CEO

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Mission Statement

HCA’s Mission Statement:
Above all else, we are
committed to the care and
improvement of human life.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Welcome!

Colleagues,

Scott J. Davis, FACHE I am excited to release our 1st Quarter 2021 edition of our “In the Know
Chief Executive Officer with the CEO newsletter.” This edition continues to detail all of the great
things that are happening at HCA Houston Healthcare Northwest. Please
take some time to review all of the exciting things happening at our
hospital.

This newsletter will highlight the completion of our construction in the front
of the hospital and safety/security updates throughout the hospital in
making HCA Northwest a better place for our employees, our physicians,
our patients, our visitors, and our community.

You will also see the details of our terrific Nurses Week and Hospital Week
activities we have planned for everyone. It will be a great time to
celebrate together in a safe and fun way! Please check out all the plans
and join us for the festivities!

This newsletter will also focus on all the actions we have taken in response
to your feedback from the last employee engagement survey and details
on benefits and other important items to you all as employees. We also
have updates on our patient experience and quality initiatives. I am
extremely proud of the quality care we have provided in our organization,
especially given the acuity of the COVID-19 disease. We have saved
many lives that were expected to pass away with their conditions.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

COVID-19 Update

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

COVID-19 Update

• Census – we have maintained a census in the 20s over the last couple months and even
into the teens this week. Thank you for your efforts in managing this census with our
great work with discharges. Please listen to my call each Monday at 4:30 pm to stay
updated on our numbers.

• Screening process – we are implementing self-screening for our employees, please
reference the presentation sent out on 4/26 to review how it works.

• Resources - we are continuing to add staffing resources from a nursing and physician
perspective to help with our volumes.

• Volume – we are reviewing our cardiac and surgery schedule each day to try and alleviate
volume pressure on our hospital staff and still accommodate procedures when necessary.
We have also closed our hospital to transfers on many occasions due to our census to
help provide some relief to all of us. We will continue this practice to help manage our
census as we recruit additional colleagues to our organization.

• Vaccine – our friends and family vaccine clinic has been a great success, we have
vaccinated almost 2,000 friends and family. We still have Pfizer vaccine for any
employees that haven’t been vaccinated as well.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Week

HCA Houston Healthcare Northwest

APRIL 2021

• Monday – May 10th - Moooseum Ice Cream Truck from 11am – 3pm and 9p-11p.
• Tuesday – May 11th - our “Executive Flash Mob”; yep we have a super fun
surprise activity planned with some fabulous giveaways.

• Wednesday – May 12th is (1) Food Truck Day, (2) Hoops with the CEO, (3) EAG
Recognition Ceremony, and (4) Crazy Sock Day. We will have five trucks during
the day service (11:30a-1:30p) and three trucks during the night service (9p-
11p) on Ed Roberson Drive.
• Thursday – May 13th is Cyber BINGO. We are going BIG so that ALL can
participate for prizes even if they are off campus on this day.

• Friday – May 14th is our (1) Colleague Appreciation Breakfast. (2) This is also the
day we will feature our colleague submittals for “Northwest Has Got Talent”. At
the beginning of the week we will open a link for you to submit your videos
highlighting your individual or groups talent or talents.

Safety & Security

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

ADDITIONAL LIGHTING

Outpatient Surgery Entrance Visitors’ Parking Garage

Employee Parking Garage Loading Dock on Cali Dr.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Facility & Construction
Updates

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Plant Operations

• ER ventilation upgrade
• Nurse Call upgrade (1st/2nd floors of hospital, expected Q3 2021)
• Upgraded the control system for our chiller
• Air Handler Replacements: Lab, SICU, PACU, Sterile Processing (end of Q2 2021)
• Mercury Reduction program, replacing fluorescent lights in common areas

(expected completion by Q4 2021)
• 37 New eyewash stations installed
• New Plant Operations manager starting 04/25

Winter Freeze Repairs

• Air handler coil replacement in OR
• South Lobby, Women’s Atrium Air Handler repairs
• Our new generators worked GREAT for 5 days during the freeze!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

New Signage

• Neuro-ICU • Walls of Fame, Colleagues of Distinction, Ed Roberson Award
• Rehab • 5 South (Therapy Room) – suggested by Nursing & Physical

Therapy staff and designed by Sheyla Pon, RN!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Front Entrance Beautification (Before/After)

Cali Building Patient Parking

Old MRI building Patient Parking

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Employee Engagement

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Rest easy

Sleep is critical for our overall physical and emotional wellbeing. But shift work,
stress or family responsibilities can interfere with a healthy sleep schedule. Your HCA
Rewards can help you get the sleep you’ve always dreamed of.

Set a sleep schedule Share the load Check out discounts on a new
mattress or pillow
(even if you’re on the night shift) Reducing stress can quiet your Invest in quality sleep with a
mind for better rest. new mattress, pillow and other
Access proven tools and vetted sleep-help products through
articles to establish better sleep • Find housekeepers and exclusive discounts at hundreds
habits from Motivation Alliance caregivers for children, disabled of retailers.
including: dependents, aging parents
and pets through your free Find resources that support
• How to establish a sleep membership to SitterCity. your wellbeing. Go to
schedule to fit your life HCAhrAnswers.com*, choose
• Talk it out with a professional HCA Rewards and select Wellbeing
• What to do if you have trouble through free counseling services
falling asleep or staying asleep from Optum for you and anyone
in your household.
• Guided meditation to relax
your mind

* If your facility does not use HCAhrAnswers: While on the HCA Healthcare network, go to Atlas Connect Take care
(https://connect.medcity.net) and click the HCA Benefits and Rewards icon. If your facility does not have
access to Atlas Connect, go to HCArewards.com.

The Vital Voices Program

Keeping a Pulse on Employee Engagement

The Vital Voices program is designed to collect ongoing colleague feedback throughout the lifecycle
of employment to ultimately improve both the colleague and patient experience.

WHAT TO EXPECT

SIMPLE
• Less than 5 minutes
• Mobile first design

ONBOARDING ENGAGEMENT EXIT ON-DEMAND CONFIDENTIAL
• Conducted by external
New hires are pulsed at 45 All colleagues are invited Voluntary terminations are Custom or regulatory pulses
and 100 days to measure to participate multiple pulsed to understand to collect feedback on vendor
times per year reasons for leaving • Results in the aggregate
new hire experience specific topics or program
• No results with <5
responses

ACTIONABLE
• Managers gain access to

results quickly (3 days)
• Select one area of focus

for action as a team

“Vital Voices is not just a survey, it is a mechanism that gives us the ability to reach out to and connect with our employees.”

Vital Voices Pulse Participant

Colleagues who voluntarily depart the organization will receive 3 reminders to take their Vital Voices Exit pulse. After the manager submits the
termination in Lawson,

the colleague will receive the initial invitation from Glint along with reminders on days 2, 3, and 11 after the termination has been submitted.
E-mails will be sent to both their work and personal e-mail (if on file).

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

2021 Colleague Network Structure and Contacts

• EVP& CAO, Evan Ray- Executive Sponsor
• RVPHR, Doug Goodman
• D&I Chairperson, Shannon Evans Bradley

Colleague Chair Co-Chair Executive Incoming Colleague Network Email Address
Network (2021)
Name (Incoming Sponsor 2021 Executive

Chair 2022) Sponsor 2022

Women’s Mistie TBD Kelli Nations, Elizabeth Ortega, GCDV.CN_WOMEN@HCAHEALTHCARE.COM
Colleague Morehead CNE CEO
Network
Oscar Gracia TBD Mauricio Angel Romero, GCDV.CN_LATINO@HCAHEALTHCARE.COM
Latino Camargo, CNO GCDV.CN_YOUNGPROFESSIONAL@HCAHEALTHCARE.COM
Colleague Maria Hannah Sr. VP Strategy
Network Cris Rivera, CEO
Jeanna
Young Mikhataykina Gelbs-Gadd Bamburg, CEO
Professionals
Colleague
Network

Veteran’s Michael Adrian Art Garza, CEO Matt Davis, CEO GCDV.CN_VETERAN@HCAHEALTHCARE.COM
Colleague Gfeller Moreno
Network

“The Voice” Shannon Latisha Legare Dr. Tashauna Joel North, COO GCDV.CN_THEVOICE@HCAHEALTHCARE.COM
McCray, CNO
Black Colleague Evans

Network Bradley

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Can’t Afford to Save for Retirement? (Hint: You Can!)

Whether you’re five years or 35 years from retirement, you should be saving now. But, do you know how much you need to
retire? If not, you’re not alone. The good news is you have a valuable resource available to help – and it’s included as part
of your HCA Healthcare benefits.

HCA Healthcare has partnered with Financial Soundings to help 401(k) Plan participants:

• Find ways to increase 401(k) Plan savings
• Get help with personalized investment strategy
• Take the stress out of retirement planning

You’ll also get your personalized Retirement Readiness (RR) Score to see how prepared you’ll be for retirement based on
your current savings strategy.

Get Started:
1. Go to HCAhrAnswers.com
2. Click HCA Rewards
3. Enter Financial Soundings the search box

Once you’re registered on the Financial Soundings website, you can view your Retirement Readiness (RR) Score, update
your profile, view your personalized dashboard and meet with a Savings Coach by phone or chat.

Notes:
• Financial Soundings is not affiliated with HCA Healthcare and is a private company hired to provide independent

investment education. All responses are intended to be educational in nature and should not be considered advice.
• If your facility does not use HCAhrAnswers.com, go to Atlas Connect (https://connect.medcity.net) while logged in to the

HCA Healthcare network and click the HCA Benefits and Rewards icon. If your facility does not use Atlas Connect, log
on to HCArewards.com.

Successful Scholarship Strategies
Thursday, May 13 at 4 p.m., Central time

You may be counting on scholarships to reduce your child’s college costs… especially if you aren’t eligible for
need- based aid. Are you — and your student — overwhelmed by the many options out there? When a basic web
search for the word “scholarship” yields nearly 200 million results, it can be hard to figure out how to efficiently
find scholarships that your child is likely to receive. We’ll help you streamline the scholarship search process. This
presentation will teach you how to:

• Understand the difference between college-based and privately funded scholarships
• Strategically develop a college list to maximize college-based scholarship funding
• Identify the best sources of outside scholarships and avoid scams
• Organize the scholarship application process
• Fit scholarships into an overall college finance plan

Register now by visiting https://passport.getintocollege.com.
Employer Username: HCAHealthcare | Password: Benefits4You

Get Expert Guidance!
Log in to the portal today to schedule your personalized guidance session and visit the Bright Horizons College
Coach Learning Center. Access a library of carefully curated resources to help you and your family navigate
education challenges related to COVID-19, including recorded videos and podcasts, tips for navigating college
admissions, and home learning resources.
Questions? Call (888) 527-3550 or email hcahealthcare@getintocollege.com.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Nursing Update

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Nurses Week

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Nursing Update

Annual Nursing Report We have another DAISY ceremony
next week. Who’s unit will it be on
The “Annual Report” is at the printers! this time?
Who do you know on the cover?
Do you know anyone in the report? Have you submitted a nomination
for a rock star that you see every
Expect to see the report on your units Mid- day?
May, your leaders had many great things to
write about in our annual report this year. It’s time to tell the facility how
amazing your coworkers are every
day and how they make our
patients feel cared for!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Nursing Update

Magnet Bound! What is happening in the hospital?

How is your department doing on Do you have a LinkedIn account
your Journey to Magnet Excellence and want to hear announcements
metrics? first?

Soon you will see. We have a nursing team group to
help, use this QR code to join us.
Arriving on your unit in May…
Department specific status boards.

On them you will find:

Nursing quality metrics

Certification rates

Education rates

When will you obtain certification
and join our wall of excellence?

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Patient Experience

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Patient Experience

Inpatient Emergency Department Surgical Services

100 100 100

80 80 80

60 60 60 61
40 40
20 22 46 55 20 40 41

34 27 34 0 6 9 2 15 7 3 20 16 4 16 9
0

0 Q4'19 Q1 '20 Q2'20 Q3'20 Q4'20 Q1'21 Q4'19 Q1 '20 Q2'20 Q3'20 Q4'20 Q1'21

Q4'19 Q1 '20 Q2'20 Q3'20 Q4'20 Q1'21

Goal Goal Goal

Outpatient Test & Treat 100 Inpatient Rehab 99

100 80 81
80 71
60
40 60

20 29 24 20 40 48 38
07 4 4 30
20
Q4'19 Q1 '20 Q2'20 Q3'20 Q4'20 Q1'21
0
Goal
Q4'19 Q1 '20 Q2'20 Q3'20 Q4'20 Q1'21
Goal

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Service Line Update

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Physician and Provider Relations Update
Amy Morris

HCA Northwest welcomed Amy Morris, PPR Generalist, Monday, March 1st. Amy will be working in partnership with
Ashia Johnson to align providers and support the volume growth initiatives for the hospital. Amy will focus on primary
care physicians, OB/GYN offices. Amy has over 20 years of sales experience with a focus in pharmaceutical &
medical sales. She is a graduate from Texas State (SWTSU) and is a born- and-raised Houstonian. Amy is married to
Justin, loves to read (up to 200 books a year) and watch her son Jacob (15) play rugby & football.
We are excited to have another resource to expand our network of physicians and touchpoints in our community.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Service Line Growth Update

Key initiatives

Neuro & Neurosurgery • Solidified 24/7 stroke coverage and communicated to EMS “seeking”
comprehensive

• Marketing Stroke and Neurosciences to PCPs, FSED and EMS

Women’s/ NICU • MFM on-site taking call- plan to have office near campus by Q2
• Solidified Drs. Jennifer Nguyen and Tarikh Patel to start June 2021

Cardiology & • Cardiac patient navigation- Jasmine Harrison stated 2/22
Cardiovascular • EP- Dr. Francisco Morales- TCA started in February

General Surgery / • Develop Comprehensive Weight loss Clinic- collaborating with marketing
Robotics • Development of regional Uro-Gyn program with Dr. Samuels

Orthopedics • Carson Office Space at Peakwood- visiting community PCPs
• Dr Keith Aldrich- hand surgeon joined KSF Orthopaedics
Oncology • ROSA robot onsite first case completed 4/6
• Continued alignment with Solis and breast navigation
Post Acute (IP Rehab, • Breast Surgeon Alignment
BH) • Colon & Rectal Navigation starting April 5th

Access Points/Other • Community Marketing
• Additional CRS / case management resources for navigation

• FSEDs
• DASH to UCCs (beyond Care Now)
• Fast Track Imaging and Lab

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Robotic Surgery

HCA Northwest has performed many
robotic surgeries with the DaVinci
Robot and we are excited to have our
newest robotic addition, the ROSA.
We have expanded our robotic foot
print with the addition of the ROSA
Knee System (Zimmer Biomet). The first
ROSA surgery was performed April 6th,
2021 by Dr. Doan Nguyen, Orthopedics.
With new developments in surgical
technology, HCA Northwest is
committed to the advancement of
better patient outcomes.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

New Providers

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

February 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

New Providers

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

March 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Patient Quality

HCA Houston Healthcare Northwest

APRIL 2021

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Medical Staff Services

GLENNA CHANCE
Director of Medical Staff Services

I am pleased to announce that Glenna Chance has been named the
Director of Medical Staff Services for HCA Houston Healthcare
Northwest, effective March 28, 2021. Glenna has 33 years of
Medical Staff Services experience, with 15 of those years serving as
the Medical Staff Services Manager here at Northwest. Glenna
began her career in Medical Staff Services in 1988 at HCA
Healthcare Houston East.
Glenna is a native of Hobbs, New Mexico, but has been a Houstonian since 1981.
She’s the proud mother of 3 adult children and enjoys spending time with her family
and adorable granddaughters.
As the Director of Medical Staff Services, Glenna will provide oversight for medical
staff services, ensuring proper credentialing and privileges for physicians and other
medical staff. We are thankful for her continued commitment to our Medical Staff,
and look forward to continued growth and future
endeavors. Please welcome Glenna into her new role.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Spotlight on Sepsis

HCA Houston Northwest has made great strides in the care of
sepsis patients with improved outcomes, despite the COVID-
19 pandemic. Severe sepsis and septic shock patients who
received antibiotics in less than 1 hour improved from 50% in
January 2020 to 75% by December 2020. Complete bundle
compliance in less than 3 hours also improved from 61% in
January 2020 to 78% in December 2020.
We have also enhanced the safety of our patients by greatly improving the
median time from alert to screen for Sepsis Prediction Optimization Therapy
from 51 minutes in January 2020 to 7 minutes in December 2020. We are
currently maintaining our median time from alert to screen at 7 minutes!
Keep up the great work Northwest!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Patient Safety and Risk
Management

Good Catch Program 2021
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Care recognition points are awarded for Good Catch
recognitions and also photo ops with our banner below!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hand Hygiene Campaign 2021

Have you sanitized your hands?
Do you feel uncomfortable speaking with your
colleagues about hand hygiene? If you find
reminding someone to perform hand hygiene try
this on your units as a reminder.
If you witness a colleague not performing hand
hygiene just simply speak to this causally by
saying, Hi Gene. The person’s name obviously is
not Gene, but it triggers them to remember to
perform hand HYGIENE. Pass the message on! It’s
an easy way to remind your peers without
embarrassing them in front of others.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Care. Above All Else.

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.