Family Feud May 2022

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Family Feud Employee Forums
May 2022

HCA Houston Northwest

Where are we headed? – State of the Union

1)Patient Experience – Overall Rating – Top 25% (75th
percentile)

2)Employee Engagement – Top 25% (75th percentile)
3)Physician Engagement – Place to Practice Medicine –

Top 10% (90th percentile)
4)Quality – Top 10% HCA (CV Metrics, Hospital Acquired

Conditions, Mortality, Complications, etc.)
5)Growth – Meet budgeted growth targets

What is our main focus?

1)Stabilize staffing / modification of operations to
support staff

2)Surgical services, cardiac, women’s, and imaging
services

3)Emergency services / EMS relationships / Trauma /
Stroke

Patient Experience and
Quality/Patient Safety

Patient Experience

Patient Experience

Patient Experience

Current Focus
Bedside Shift Report
Nurse Leader Rounding
Physician Score Card

#2 in Division

**Please encourage patients to fill out surveys

#22 in HCA

Quality / Patient Safety

Quality / Patient Safety Top
50

Employee Engagement













Reaching the 90th percentile

• 28 more employees
answering favorably –
strongly agree or agree

• 18 – 75th percentile

Actions from your comments (2021-2022):

• Communication
• In the Know with the CEO newsletter
• Weekly CEO call and email
• Senior leader rounding
• Employee forums
• Director/manager communication tools
• Nursing annual report
• Safety huddles
• Employee rounding by directors/managers
• Updates uploaded to intranet page

Actions from your comments (2021-2022):

• Recognition
• Events/celebrations (food trucks, ice cream, crazy
sock day, themed apparel days, etc.)
• Distributed more points through our recognition
platform – spot cards, etc.
• Employee and leader of the month/quarter –
employee of the year
• Daisy and Tulip awards
• Wall of Fame, Awards of Distinction
• Peer to peer recognition
• EAG Specialty Day/Week Cards and Treats
• Points awards to Care Recognition Accounts
• Gift Distribution (Vests, Backpacks, Jackets, etc)

Actions from your comments (2021-2022)

• Involvement
• EAG activities and voice
• Department practice councils
• COVID email box for suggestions
• Colleague Networks/DE&I Mentor/Mentee
• Good Catch
• Root cause analysis and patient safety tables to
engage all
• Support of Community and Facility Volunteer
efforts
• Food Drive, Supply Drive, Hope Fund, Toy
Drive, AHA, March of Dimes

Actions from your comments (2021-2022)

• Safety/security
• Additional security guards during day and evening
• Locked/secured employee garage
• Installing secured gates and railing for patient/visitor
garage as well
• Additional and brighter lights in ED parking lot and
other areas around
the campus
• Upgrades to Infant Security
• COVID protocols (colleagues, patients, visitors, etc.)
• Onsite Vaccine Clinics and Testing
• Security cameras
• Medication Management (cameras and door access)

Actions from your comments (2021-2022)

• Support/resources
• Bedside/clinical equipment purchased
• Benefit resources (Bank of America, HCA Credit
Union, Hearing Aid coverage, Progyny Family
Planning, student loan, tuition reimbursement,
Galen, wellness benefits, etc.)
• Additional staffing resources
• StarRN, StarRN+, PCT, and Nurse Tech programs
• Clinical education (i.e. stroke, trauma, etc.)
• Partnership with Coleman College for Imaging
• Expanded Employee Referral Program

Benefit Updates

Benefit Updates

Benefit Updates

2022 Employee Vital Voices Survey

Announcements

Announcements

Announcements

Physician Engagement