Newsletter - February 2020

In the Know with the CEO

HCA Houston Healthcare Northwest

February 2020

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Mission Statement 2

HCA’s Mission Statement:
Above all else, we are
committed to the care and
improvement of human life.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Welcome!

Colleagues,

Let’s Rock 2020!!! I hope you had the chance to attend
one of our employee forums to find out all of the exciting
stuff going on around the hospital and our momentum for
this year.

Scott J. Davis, FACHE I am excited for where our hospital is headed and our
Chief Executive Officer continued investment in the campus and our employees.
Thank you for all you do each day in creating a wonderful
culture in our hospital for all of us to enjoy.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 3

Safety & Security

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Security Surveillance System

We will be undergoing a major overhaul of
our security surveillance system by adding &
upgrading hundreds of cameras, duress
alarms and badge readers. This will aid our
team’s ability to keep you safe.

• Phase 1 of the project will include the
installation of duress alarms & badge
readers by April 1, 2020.

• Phase 2 will include the installation of the
camera system. You can expect to see
this full project completed by August 1,
2020.

The all-new camera system will be equipped
with advanced video analytics features such
as facial recognition. This is the latest and
greatest within all 185 HCA Healthcare
hospitals, meaning that Northwest will be one
of the first to install this in the company.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 5

Employee Engagement

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

The Best Places to Work Employee Engagement and Satisfaction
Survey

March 27 – April 10, 2020

• Survey starts March 27th, 2020
• A random selection of staff will receive the

email to participate
• Please thank the Employee Advisory Group for

all of their efforts in rounding and providing all
the yummy treats (fruit carts, ice cream carts,

candy carts, and more to come!!!)
• Thank you for all you do each day to make

Houston Northwest a Best Place to Work

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Facility Updates

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Waterproofing & Sealant

Our facility has undergone a comprehensive assessment to identify all leaks, failed
sealants and open joints on the exterior of the building. HCA Corporate has approved

funding for these repairs and the project will take approximately 280 work days at a
cost of over $2,000,000. This will also include painting the building.

We are approaching the completion of another waterproofing project with a smaller
scope of work related to damage from Tropical Storm Imelda in September 2019, also

funded by HCA Corporate.

Central Tower Roof Deteriorated Sealant Rusted Coping

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 9

We Have New Roommates!

Our Education classrooms have transitioned from the Cali Building to the hospital and is
located near ACC & Main Registration. Our Educators will also have a new home for their

offices in the Breast Center, including a small classroom and VAMS training.

Our Trauma department will be moving from the Cali Building to the hospital and will be
located between Medical Records & Medical Staff

Our Bio-Med department will be moving to 3 South.

Our Plant Operations department will be relocating to BioMed’s current location, which is
next to Dialysis in the Medical Mall .

All moves are scheduled to be completed by March 13, 2020.

Bio-Med Bio-Med Education Education

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 10

Construction starting in April!!!

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Service Line Update

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Neuroendovascular- Neuro Biplane
Scheduled to be ready end of February

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 13

Nursing Update

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

NURSE CARE PROGRAM

Nurse Care is a free and confidential program designed to help caregivers deal with life’s challenges.
We have partnered with Charles Nechtem Associates, a nurse assistance program with 35 years of
experience, to administer the program. Their licensed psychologists, social work, alcohol and drug
counselors and marriage/family therapists have experience and connections to give nurses the help
they need. They also offer on-site resiliency programs to address specific issues and coping skills.

During the program’s pilot, Nurse Care has helped with issues such as:
 Loss of a patient
 Feeling rundown, overworked or unprepared
 Managing high stress and anxiety at work
 Depression issues
 Managing a work-life balance

The program will be rolled out to all hospital-based nurses in 2020. HCA Northwest is scheduled for
roll-out in March 2020.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Galen College of Nursing offers advantages for Nursing Careers

HCA Healthcare recently announced the acquisition of Galen College of Nursing. This new relationship helps HCA
Healthcare support nurses from classroom, to bedside, to leadership. Immediate benefits to colleagues include a
special HCA Healthcare-Galen College grant program which reduces costs, and an upcoming direct-bill program
which could eliminate the need for up-front tuition payment and reimbursement.

Galen College of Nursing and HCA Healthcare have worked together to create an exciting offer for HCA Healthcare
colleagues that helps make nursing education more accessible than ever.

For online RN-to-BSN and MSN programs, the HCA Healthcare-Galen Grant will significantly reduce costs for those
who want to continue their nursing education.

Most colleagues* may also be eligible for a new “direct bill” option that allows Galen College to bill HCA
Healthcare directly for tuition expenses. This means a colleague would not have to pay tuition upfront and wait for
reimbursement upon course completion.

The next RN-to-BSN online program begins on March 2, so HCA Healthcare employees interested in this program
should contact Galen College of Nursing admissions at (833) 224-7703 or visit galencollege.edu/hcahealthcare.

The Flyer from Galen College of Nursing provides further information; it should only be provided to colleagues who
are eligible* for educational assistance/tuition reimbursement.

More information on the EdAssist process and the Galen College relationship will be posted in March on
HCARewards.com.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 16

Equipment

• Rentals CRRT/ECMO
Coming in May 2020
– 70 Pumps Starting late 2019

• Fleet Replacement Ultrasound / CMAC

– 400 Pumps 17
– 600 Channels

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

New Providers

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

January 2020

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 19

Patient Experience

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Patient Experience

Inpatient Emergency Department Ambulatory Services

100 100 100

80 80 80

60 57 60 60 59 57 53

40 32 46 44 40 13 20 30 11 11 26 40 32 37 39 21 16
34 20 20
26 23 7 13
20 22 0 0

0 Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1 '20

Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1'20

Goal Goal Goal

Outpatient Test & Treat Inpatient Rehab - Percentile
Rank
100

80 100 94 81 99 96 98
80 53 67
60 58 47 60
40 25 10 14 22 30 40 33
20 20
6 0
0

Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1 '20 Q1'18 Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19

Goal Goal

“From the time you walk in the door, until the time you leave, everyone treats you very
professionally and friendly. They are helpful and answers any questions you may have. ”

- Google review on February 20, 2020

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 21

Upcoming Events

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 23

Did you know that our CEO, Scott Davis is not just a hospital executive?
He is also a licensed financial advisor and certified in information technology.
When those things come together the end result is knowledge from application and practice not just

from what someone has told him.
Please join us to discuss investments, retirement planning, children’s education, and your other

financial questions.

Join us for a free session to receive education
on how to improve your finance journey.
~
All staff members are invited

Session Dates, Times, and Location

Date Time Location

Tuesday, February 11, 2:00p-3:00p Atrium A/B
2020

Tuesday, February 18, 7:30a-8:30a Atrium A/B
2020

Monday, April 6, 2020 10:00a- Atrium A/B
11:00a

Thursday, April 16, 2020 2:00p-3:00p Atrium A/B

Wednesday, April 29, 2:00p-3:00p Atrium A/B
2020

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Patient Quality

HCA HOUSTON HEALTHCARE NORTHWEST

February 2020

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CHEST PAIN CENTER - PRIMARY PCI ACCREDITATION

Qualities of an Accredited Chest Pain Center:
• Better performances of CMS core measures for ACS patients
• Ability to identify gaps and revise current process to improve patient outcomes
• Reduce patient readmissions and length of stay in the hospital, reducing costs
• Improved EMS relationships by integrating processes to reduce door to balloon time on STEMI patients
• Attend community outreach events to educate the public about early heart attack care
• Strengthening our position within the community and with EMS increasing our ED patient volumes

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Ethics & Compliance

HCA Houston Healthcare Northwest

February 2020

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

It’s About Doing the Right Thing.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 29

Care. Above All Else.

HCA Houston Healthcare Northwest

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.