Malaysia - East Coast Region

USEFUL CONTAC T NUMBERS 09 567 7112
Tourism Enquiries
Tourism Malaysia Regional Office 09 748 5534 / 3548 www.kelantan.gov.my
East Coast Region
(Pahang, Terengganu, Kelantan) 1 300 88 3000 www.malaysiaairlines.com
09 774 1170 www.airasia.com
Kelantan Tourist Information Centre 03 7845 4543 www.fireflyz.com
03 7841 5388 www.malindoair.com
Transportation 09 773 7400 / 7402 / 7403
Malaysia Airlines 09 774 7732
AirAsia
Firefly 03 2263 1111 / 2267 1200 www.ktmb.com.my
Malindo Air 09 912 1226
Sultan Ismail Petra Airport, Kota Bharu 09 966 6224
Airport Taxi 09 719 6986
09 725 7232
Trains
Keretapi Tanah Melayu (KTMB) 09 744 0655 / 773 3855
Gua Musang Railway Station 09 765 6000
Kuala Krai Railway Station 09 743 5355
Wakaf Bharu Railway Station 09 743 5666
Tumpat Railway Station 09 744 6767
09 744 3788
Express Buses
E-Mutiara Express 03 8880 1000 www.imi.gov.my
Perdana Express 09 748 2120 / 2644
Darul Naim Express 09 744 0322 / 0503
SP Bumi 09 795 0344
Sani Express 09 721 1300
Transnasional 09 946 8688
09 741 1100
General Enquiries
Immigration Department of Malaysia 999
Kelantan State Immigration Office 09 745 2000
09 748 5522
Rantau Panjang Immigration Office
Pengkalan Kubor Immigration Office
Bukit Bunga Immigration Office
Royal Malaysian Customs Department

Emergencies
Emergency Hotline
Raja Perempuan Zainab II Hospital, Kota Bharu
Kota Bharu Police Station

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TIPS FOR TOURISTS

Saying it in Malay

Welcome Selamat Datang Vegetables Sayur Bus Bas
Good Morning Selamat pagi Meat Daging Taxi Teksi
Good Night Selamat malam Fish Ikan Train Keretapi / Tren
Thank you Terima kasih Beach Pantai Flight Kapal terbang
You are welcome sama sama Sea Laut Please Sila / Tolong
Goodbye Selamat jalan Mountain Gunung Help Tolong
How are you? Apa Khabar? Hill Bukit Caution Awas
I'm fine Khabar baik Cave Gua Entrance Masuk
I'm sorry Minta maaf Lake Tasik Exit Keluar
Rice Nasi Road Jalan Restroom Tandas

Local Information • The sea can be rough during the monsoon season
• The states of Terengganu and Kelantan observe between October to February. Visitors are advised to
practice caution while at the beach, especially if there
Sunday to Thursday as working days. Friday and are children. Established beach resorts continue to
Saturday are public holidays. Banks, government operate during this season but smaller chalets on the
offices and most businesses in Kelantan and islands may be closed.
Terengganu operate from Sunday to Thursday.
However, Pahang follows the standard working days • During boat rides, please request for safety jackets from
from Monday to Friday. Saturday and Sunday are the boat operator.
public holidays.
Some social tips
• In Terengganu and Kelantan, most places of interest, • Be respectful when you are at public ceremonies.
including some museums, may be closed on Friday.
Visitors are advised to check first.

• National parks are protected areas and visitors are • When sitting on the floor, men sit cross-legged while
advised to take note of the strict laws that govern women normally sit with their legs tucked to the side.
these areas. Take nothing but photographs and leave
nothing but footprints. A national park conservation • To give or receive something, try to use the right hand.
fee will be imposed upon entry.
• When pointing, it is preferable to use the thumb with
• When entering places of worship such as mosques the four fingers folded under, rather than the forefinger.
or temples, shoes should be removed. Most mosques
provide robes and headscarves for female visitors. • The majority of Muslims in the East Coast region dress
Taking photographs at places of worship is usually modestly. Visitors are advised to do the same.
permitted but ask for permission first.
• Malaysians refrain from displaying their affection in
• Muslims do not consume liquor or alcoholic public (i.e embracing or kissing). Visitors are advised to
beverages. Liquor is strictly not served in restaurants take note of this.
or eateries in Kelantan or Terengganu. However, liquor
is served at major hotels.

• In the states or Kelantan and Terengganu, there are
very few entertainment outlets. Dining is a popular
activity for visitors who wish to stay out late.

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MALAYSIA AT A GLANCE
COUNTRY The federation of Malaysia comprises Peninsular BANKING HOURS In most states, banks are open from
Malaysia, which is made up of 11 states, three Federal Monday to Friday from 9.15 am to 4.30 pm. In Kelantan
Territories as well as the states of Sabah and Sarawak and Terengganu, banks are closed on Friday and Saturday.
situated in Borneo. Check the websites of the relevant banks for details on
operating hours and rest days. Online banking services are
CAPITAL CITY Kuala Lumpur available.

GEOGRAPHICAL LOCATION Lying 2º to 7º north of the POST OFFICES Post offices are open from 8.30 am to 5.00
Equator, Peninsular Malaysia is separated from Sabah and pm daily except on Sunday and public holidays. They
Sarawak by the South China Sea. The Peninsular shares are open for half–a-day on Saturday (until 1.00 pm). Post
a common border with Thailand in the north, while its offices that are located in shopping malls have extended
southern neighbour is Singapore. Sabah and Sarawak share operating hours. In the states of Johor, Kedah, Kelantan and
a common border with Indonesia while Sarawak also shares Terengganu, post offices are closed on Friday and Saturday.
a border with Brunei Darussalam.
TIME The standard Malaysian time is eight hours ahead of
AREA 329,758 sq km GMT and 16 hours ahead of the U.S. Pacific Standard Time.

POPULATION 32.4 million ELECTRICITY The voltage used throughout Malaysia is
220 - 240 volts AC, at 50 cycles per second. Standard 3-pin
PEOPLE Malays make up about 57% of the population, with square plugs and sockets are used.
Chinese, Indians and other ethnic groups making up the
rest. MEASUREMENT SYSTEM Malaysia uses the metric system.

LANGUAGE Bahasa Malaysia (Malay) is the national TELECOMMUNICATIONS Malaysia is linked nationally
language but English is widely spoken. Malaysians also and internationally by telephone, facsimile and via the
speak various languages and dialects. Internet. Most hotels provide International Direct Dial (IDD)
telephone services and Wi-fi Internet connection.
RELIGION Islam is the official religion but all other religions
are practised freely. GETTING TO MALAYSIA The main gateway to Malaysia is
through the Kuala Lumpur International Airport (KLIA) in
GOVERNMENT Malaysia practices parliamentary democracy Sepang. It is located about 50 km south of Kuala Lumpur.
and constitutional monarchy. The Head of State is the Yang Over 40 international airlines fly into the country while the
di-Pertuan Agong and the Head of Government is the Prime national carrier, Malaysia Airlines, has a global network that
Minister. The country has a bicameral legislative system. spans six continents. The airline is a full-fledged member
of oneworld, one of the world’s top three airline alliances.
CLIMATE Malaysia has a tropical climate and the weather is The national carrier is complemented by Firefly, AirAsia
warm all year round. Temperatures range from 21ºC to 32ºC and Malindo Air. The new KLIA 2, situated about 1.5 km
and the annual rainfall varies from 2,000 mm to 2,500 mm. away from the main terminal of KLIA, is the world’s largest
purpose-built terminal dedicated to low-cost carriers.
ECONOMIC PROFILE Manufacturing constitutes the largest Airlines that operate from KLIA2 include AirAsia and AirAsia
component of Malaysia’s economy while tourism and X. Other major international airports that serve as entry
primary commodities such as petroleum, palm oil, natural points are situated in Penang, Johor Bahru, Kuching, Kota
rubber and timber are major contributors to its economy. Kinabalu and the island of Langkawi. The main entry point
to Malaysia by sea is Port Klang, about 50 km away from
ENTRY REQUIREMENTS Visitors must be in possession of a Kuala Lumpur. Malaysia is also accessible by rail and road
valid passport or travel document with a minimum validity from Singapore and Thailand.
of six months beyond the intended visiting period. Citizens
of most countries do not require visas for social or business GETTING AROUND Malaysia has excellent domestic air
visits. For further information, please visit or call the nearest links serviced by Malaysia Airlines as well as carriers such
Malaysian diplomatic mission or Tourism Malaysia office. as AirAsia and Firefly. The country has a well-developed
and efficient public transportation system served by buses,
CURRENCY The unit of currency is the Malaysian Ringgit, taxis as well as trains.
which is denoted as RM. Foreign currencies can be GrabCar services is available in Malaysia.
converted at banks and money changers.
ACCOMMODATION Malaysia has a wide range of
WORKING DAYS Most states observe Monday to Friday as accommodation with competitive rates. International star-
working days while Saturday and Sunday are rest days. In the rated hotels, boutique hotels, beach resorts, chalets, youth
states of Johor, Kedah, Kelantan and Terengganu, working hostels and timeshare apartments are among the types of
days are from Sunday to Thursday. Friday and Saturday are accommodation available.
observed as rest days. This applies to government offices
and many private establishments.

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HEAD OFFICE
Malaysia Tourism Promotion Board (Ministry of Tourism, Arts and Culture Malaysia)
9th Floor, No. 2, Tower 1, Jalan P5/6, Precinct 5, 62200 Putrajaya, Malaysia
Tel: 603 8891 8000 • Tourism Infoline: 1 300 88 5050 (within Malaysia only) • Fax: 603 8891 8999
E-mail: [email protected] • Website: www.malaysia.travel

LOCAL REGIONAL OFFICES OVERSEAS OFFICES INDIA
CENTRAL REGION AUSTRALIA Chennai
(Kuala Lumpur, Selangor, Putrajaya, Sydney 4th Floor, Vijaya Towers
Negeri Sembilan) Suite 6.01, Level 6, 151 Castlereagh Street No. 4, Kodambakkam High Road
Kuala Lumpur Sydney, NSW 2000, Australia Chennai 600034, Republic of India
Level 2, MATIC New Building Tel: 00 61 2 9286 3055 Tel: 00 91 44 4506 8080
109, Jalan Ampang, 50450 Kuala Lumpur Fax: 00 61 2 9283 8311 Fax: 00 91 44 4506 8383
Tel: 603 2161 0166 / 0312 / 0328 / 0348 E-mail: [email protected] E-mail: [email protected]
Fax: 603 2161 0049
E-mail: [email protected] BRUNEI Mumbai
Unit No 1.14 - 1.15, First Floor The Capital A- 410, Bandra Kurla Complex
SOUTHERN REGION The Rizqun International Hotel, Gadong BE3519 Bandra (E), Mumbai 400051
(Melaka, Johor) Negara Brunei Darussalam Republic of India
Johor Tel: 00 673 238 1575 / 1576 Tel: 00 91 22 6741 1120 / 21 / 22
No 50C, 1st & 2nd Floor, Bangunan KPMNJ Fax: 00 673 238 1584 Fax: 00 91 22 6741 1119
Jalan Segget, 80000 Johor Bahru, Johor E-mail: [email protected]
Tel: 607 222 3590 / 3591 CHINA
Fax: 607 223 5502 Beijing New Delhi
E-mail: [email protected] Tourism Section, Embassy of Malaysia D7/8, Ground & First Floor
Room 506 - 507, Air China Plaza Vasant Vihar, New Delhi 110057
NORTHERN REGION No. 36, Xiaoyun Road, Chaoyang District India
(Perak, Penang, Kedah, Perlis) Beijing 100027, People’s Republic of China Tel: 00 91 11 4601 1677 (DL) / 1674 (GL)
Penang Tel: 00 86 10 8447 5056 Fax: 00 91 11 4601 1676
No. 11, Lebuh Pantai Fax: 00 86 10 8447 5798 E-mail: [email protected]
10300 George Town, Penang E-mail: [email protected]
Tel: 604 261 0058 INDONESIA
Fax: 604 262 3688 Guangzhou Jakarta
E-mail: [email protected] Consulate General of Malaysia (Tourism Section) c/o Consulate General of Malaysia
Room 3216, 32nd Floor, CITIC Plaza Office Tower Jalan H.R. Rasuna Said, Kav.x/6
EAST COAST REGION No. 233, Tian He Bei Road, Guangzhou 510610 No. 1 - 3, Kuningan
(Pahang, Terengganu, Kelantan) People’s Republic of China Jakarta Selatan 12950
Pahang Tel: 00 86 20 3877 3691 / 0303 Republic of Indonesia
Lot 7 & 9, Tingkat Bawah, ICT Hub Fax: 00 86 20 3877 3692 Tel: 00 62 21 522 0765 / 4947
Jalan Putra Square 4, Putra Square E-mail: [email protected] Fax: 00 62 21 522 0766
25200 Kuantan, Pahang
Tel: 609 567 7112 / 115 / 116 Shanghai Medan
Fax: 609 566 7114 Consulate General of Malaysia (Tourism Section) c/o Consulate General of Malaysia
E-mail: [email protected] Unit 1109, Level 11, CITIC Square 43, Jalan Diponegoro, 20152 Medan
1168 Nanjing Road West, Jing An District Sumatera Utara, Republic of Indonesia
TOURIST INFORMATION CENTRE Shanghai 200041, People’s Republic of China Tel: 00 62 61 452 3192
Sabah Tel: 00 86 21 5292 5252 Fax: 00 62 61 452 3179
B-7-2 & B-8-2, Block B Fax: 00 86 21 5292 5948
KK Times Square Signature Office E-mail: [email protected] JAPAN
Off Coastal Highway Osaka
88100, Kota Kinabalu, Sabah FRANCE 10th Floor, Cotton Nissay Building
Tel: 6088 211 732 / 248 698 / 447 075 Paris 1-8-2 Otsubo-Honmachi, Nishi-ku
Fax: 6088 241 764 29 Rue des Pyramides, 75001 Paris, France Osaka 550-0004, Japan
E-mail: [email protected] Tel: 00 33 1 429 741 71 Tel: 00 81 66 444 1220
Fax: 00 33 1 429 741 69 Fax: 00 81 66 444 1380
Sarawak E-mail: [email protected] E-mail: [email protected]
Parcel 297-2-1, 2nd Floor, Riverbank Suites Website: www.ontmalaisie.com Website: www.tourismmalaysia.or.jp
93100 Kuching, Sarawak
Tel: 6082 246 575 / 775 GERMANY Tokyo
Fax: 6082 246 442 Frankfurt 5F Chiyoda Building, 1-6-4 Yurakucho
E-mail: [email protected] Weissfrauenstrasse 12 - 16 Chiyoda-ku, Tokyo 100-0006, Japan
D-60311, Frankfurt Am Main Tel: 00 81 33 501 8691 / 8694
54 Federal Republic of Germany Fax: 00 81 33 501 8692
Tel: 0049 69 4609 23420 E-mail: [email protected]
Fax: 0049 69 4609 23499 Website: www.tourismmalaysia.or.jp
E-mail: [email protected]
Website: www.tourismmalaysia.de KAZAKHSTAN
Almaty
HONG KONG Embassy of Malaysia
Ground Floor, Malaysia Building Tourism and Trade Section
47-50 Gloucester Road, Hong Kong 1st Floor, Prime Business Park
Tel: 00 85 2 2528 5810 / 5811 100/2, Nazarbayev Street, Medeuskiy District
Fax: 00 85 2 2865 4610 050000 Almaty
E-mail: [email protected] Tel: 00 7 727 2321 430 / 431 / 439
Fax: 00 7 727 837 0333

TOURISM MALAYSIA OFFICES

KOREA SINGAPORE MARKETING REPRESENTATIVES
Seoul #01-01B/C/D, No. 80, Robinson Road BANGLADESH
(2nd Hansan Bldg., Seosomun-dong) Singapore 068898 Dhaka
115, Seosomun-Ro, Chung-Gu Tel: 00 69 6532 6321 / 6351 d/a Malaysian High Commission in
Seoul 100-813, Republic of Korea Fax: 00 69 6535 6650 Bangladesh House, No. 19, Road No. 6
Tel: 00 82 2779 4422 / 4251 E-mail: [email protected] Baridhara, Dhaka 1212, Bangladesh
Fax: 00 82 2779 4254 Tel: 00 880 2882 7759 / 7760 / 2885 8394
E-mail: [email protected] TAIWAN Fax: 00 880 2882 7761 / 3115
Taipei E-mail: [email protected]
NETHERLANDS Suite C, 8th Floor, Hung Tai Centre
The Hague 170 Tun Hwa North Road, Taipei, Taiwan CAMBODIA
c/o Embassy of Malaysia Tel: 00 88 62 2514 9704 / 9734 Phnom Penh
Rustenburgweg 2 Fax: 00 88 62 2514 9973 c/o Embassy of Malaysia
2517 KE The Hague, Netherlands E-mail: [email protected] 220-222, Preah Norodom Boulevard
Visiting Office: Website: www.promotemalaysia.com.tw Sangkat Tonle Bassac, Khan Chamkarmorn
Zeestraat 52, 2518 AB The Hague Phnom Penh, Cambodia
Netherlands THAILAND Tel: 00 855 2322 1593
Tel: 00 31 70 7622200 / 01 / 02 / 03 / 04 / 05 Bangkok Fax: 00 855 2322 1594
Fax: 00 31 70 799 9370 Unit 1, 3rd Floor, Zuellig House
E-mail: [email protected] 1-7, Silom Road, Bangrak CANADA
Bangkok 10500, Thailand Vancouver
NEW ZEALAND Tel: 00 662 636 3381 - 2 1806-1111 West Georgia St.
Auckland Fax: 00 662 636 3384 Vancouver, British Columbia
Level 10, DLA Piper Tower E-mail: [email protected] Canada V6E 4M3
205-209, Queen Street Tel: 00 1 604 689 8899
Auckland 1010, New Zealand TURKEY Fax: 00 1 604 689 8804
Tel: 00 64 9 309 6290 Istanbul Website: www.tourismmalaysia.ca
Fax: 00 64 9 309 6292 Harman Sokak
Website: www.tourismmalaysia.co.nz Hamanci Giz Plaza, No.5, Floor:20 IRAN
E-mail: [email protected] 34394 Esentepe, Sisli, Istanbul, Turkey Tehran
Tel: 00 9 02 12 2844 436 Malaysia Embassy in Tehran
PHILIPPINES Fax: 00 9 02 12 2844 437 No.25, The 2nd St. Eyvanak Blvd, Phase No.04
Manila E-mail: [email protected] Shahrak Gharb, Tehran
Embassy of Malaysia Tel: 00 98 21 8808 4361 / 00 98 21 8807 2444
Tourism Office (Tourism Malaysia) UNITED ARAB EMIRATES Fax: 00 98 21 8808 4361
16th Floor, Picadilly Star Building Dubai
4th Avenue, Corner 27th Street Lot 3, Ground Floor (facing Zabeel Road) IRELAND
Bonifacio Global City (BGC) Al Safeena Building, Oud Mehta Dublin
1634 Taguig City, Philippines Near Lamcy Plaza Level 3A-5A Shelbourne House
Tel: 00 632 846 2697 P.O. Box 124096, Dubai, United Arab Emirates Shelbourne Road Ballsbridge
Fax: 00 632 846 1213 Tel: 00 971 4337 7578 / 7579 Dublin 4, Republic of Ireland
E-mail: [email protected] Fax: 00 971 4335 3318 Tel: 00 353 1 237 6242 / 6243
E-mail: [email protected]
RUSSIA LAOS
Moscow UNITED KINGDOM Vientiane
c/o Embassy of Malaysia London (c/o Embassy of Malaysia)
Mosfilmovskaya Ulitsa 50 57, Trafalgar Square, London WC2N 5DU Nongbone Rd, Phonxai Village
117192 Moscow, Russian Federation United Kingdom Saisettha Dist, Vientiane, Laos
Tel: 00 7 495 933 5748 / 5747 Tel: 00 44 2 079 307 932 Tel: 00 85 6 2141 4205-6
Fax: 00 7 495 933 5749 Fax: 00 44 2 079 309 015
E-mail: [email protected] E-mail: [email protected] 00 85 6 2126 2373 (DL)
Fax: 00 85 6 2141 4201
SAUDI ARABIA UNITED STATES OF AMERICA
Jeddah Los Angeles 55
2nd Floor (upper parking) 818 West 7th Street, Suite 970
Mega Business Centre Los Angeles, CA 90017
Serafi Megamall, Tahlia Street United States of America
c/o Consulate General of Malaysia Tel: 00 1 213 689 9702
(Tourism Section) Fax: 00 1 213 689 1530
P. O. Box 593, Jeddah 21421 E-mail: [email protected]
Kingdom of Saudi Arabia Website: www.tourismmalaysiausa.com
Tel: 00 966 12 286 7333
Fax: 00 966 12 286 7444 VIETNAM
E-mail: [email protected] Ho Chi Minh City
Unit 1208, 12th Floor, Me Linh Point Tower
No. 2 Ngo Duc Ke Street
District 1, Ho Chi Minh City, Vietnam
Tel: 00 84 8 3825 8011 / 8036
Fax: 00 84 8 3825 8037
E-mail: [email protected]

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