DEA-e-gov_Malaysia_MAMPU 050215

GEORGIA’S SUCCESSFUL
JOURNEY TO
E-GOVERNMENT

E-GOVERNMENT DEVELOPMENT IN GEORGIA

Irakli Gvenetadze
LEPL Data Exchange Agency
Ministry of Justice of Georgia

GEORGIA

GEORGIA – COUNTRY
PROFILE

Population: 4.2 million
Capital: Tbilisi
Area: 69,700 sq. km
Highest point is Mkinvartsveri – 5047 meter

GEORGIAN ALPHABET

GEORGIAN NATIONAL
COSTUME

UN E-GOVERNMENT
SURVEY 2014

Malaysia Rank Rank Rank Rank
E-Government 2014 2012 2010 2008

52 40 32 34

E-Participation 59 31 12 41

GEORGIA Rank Rank Rank Rank
E-Government 2014 2012 2010 2008

E-Participation 56 72 100 100

66 73 132 143/

GDP PER CAPITA

RELATION BETWEEN EGDI AND
NATIONAL INCOME (GNI PER
CAPITA), LOVER-MIDDLE INCOME
COUNTRIES

WHERE GEORGIA Business Registry - 2006
STARTED FROM

• Create information systems
• Digitalize internal information

resources
• Automate information flows
• Create data centers
• Establish connection between

agencies and regional offices

IT CRUCIAL TO DELIVER
REFORM BENEFITS

In Georgia, reforms were taking place actively since 2004. Main attention was paid to

Reformbusiness process optimization and transparency in organization processes.

Efficiency Transparency

Time Cost Availability Accountability

INFORMATION TECHNOLOGIES

IMPLEMENTED

PROJECTS

• Property registration, e-abstracts, • Netbooks for all first graders

• Business Registry • Student Information System-ongoing;

• Civil Registry • National school exam on-line

• e-ID and e-signature • Automated case management system for court system; project is

• Biometrical Passport in decisive phase and system is being introduced in offices

• Centralized criminal case management is being introduced;

• e-filing system in the Ministry of Finance of Georgia-
• e-Procurement;90 % of taxpayers are actively using this system;

• Automation of tax and customs systems (the process is ongoing as of state property;

• e-Auctionreforms taking place in this direction require changes in business

processes); • e-Auction of real estate of Tbilisi City
Hall;
• Case management system of tax dispute
resolution; • Automation project of Enforcement Bureau

• Central data storage and reporting system; • e-notary project;

• Electronic Treasury project. e-treasury • Electronic directory system for state newspaper and legislative

• Cash register management automation project-planned for next base – Official Gazette;

• year; • Automation project of Social Subsidies Agency
Real Time Gross Settlement System of National Bank
Electronic system for writing out VAT •

invoices; • Investment Management System of National Bank
• Core Banking System of National Bank
• Automation of the Ministry of Internal Affairs;
• Case management program for Ombudsman; • Chancellery automation project is being

• Computerization of schools. Schools are implemented in all large ministries.

equipped with computers and by the end of the this year all • Criminal case management system
schools (2300) will be connected to internet;

RECURRING
PROBLEMS

Limited budget

No security Shortage of
qualified
personnel

No standards Infrastructure
expensive

Data
incompatibility

GGN –
GEORGIAN GOVERNMENTAL
NETWORK

• Design and tender procurement - 2006
• Contract signed Sept. 1, 2007
• 100 governmental offices connected by the end of 2007
• More than 500 governmental offices connected in 2008
• Since 2009, more than 1,000 governmental connections including schools

Government connected throughout Georgia with no
investment, only paid 25% of commercial prices for
internet and telephone.

E-GOVERNMENT
COMMISSION

• E-government development consulting body for
government of Georgia

• Steering committee for GGN project

“ARCHITECTURE”
OF E-GOVERNANCE SERVICES

Ministry of Ministry Of Ministry of
Education Justice Economy

CRA, NAPR

Services Services Services Services Services

Services

Ministry of Services Ministry of
Finance Services Internal Affairs
Services
Services Services Services
Services Services Services
Services
Services

Services Services

Services Services Services Services Services

Other Business Bank Citizen
Governmental

Agencies

ORGANIZATION
CENTRIC

CITIZEN
CENTRIC

CONNECTED GOVERNMENT

Receive Information in Real Time

Effectively Distribute Resources Health Care and Proper Planning
of State Budget

Monitor Results Social Security

Municipalities Agriculture

Data Exchange Agency

Georgian Government Gateway

Education

Redundancies
Eliminated

CITIZEN’S CENTRIC SYSTEM

Unified Automated State E-Governance System Automated Data
Statistical Data Processing

Medical Service

Migration, CITIZEN Education
Registration Property

Demographic and Economic Activities
other Personal Data

State Social Condition Effective Public
Development Policy
Planning, Forecast

DEA –
DATA EXCHANGE AGENCY

Due to the abovementioned problems, the need for establishment of
an entity with relevant authority became inevitable, which would
support the following activities:
• Development and coordination of E-Governance
• Development of legal and regulative framework
• Ensure information and cyber security
• Establishment of the integrated data exchange system and

ensure access to information resources

Parliament of Georgia adopted a law on the establishment of “Legal
entity of public law under the Ministry of Justice of Georgia - Data
Exchange Agency” on the basis of which since 1 January 2010, Data
Exchange Agency (DEA) started its activities.

E-GOVERNMENT
GOVERNANCE ECO
SYSTEM

Government of Georgia
PM

Ministry of Justice E-Government
Governmental Commission
Data Exchange Agency
CIO Council - Consulting Body for Government
1. Implementation Body for Government
2. Administration Body for Commissions

DATA EXCHANGE
INFRASTRUCTURE

Ministry of Ministry of
Justice Finance

Response

Citizen

Bank Ministry of
Education

Data Exchange
Agency

Request

Business Ministry of
Request Health

Other Response
ministries
Ministry of
Internal
Affairs

G3 – GEORGIAN
GOVERNMENTAL GATEWAY

Citizens and Businesses External Systems
other users Government
Employees

Government Portal

Government Gateway Payment Providers

Government Back- Government
End System Employees

G3 – FUNCTIONAL
DESIGN

External Submission application
Applications
(not a part of GG delivery)
Portal e-Services Catalog e-Forms

SOAP WS Web GovTalk Web Services (SOAP)
API Federation Interface HTTP POST Submission()

Receiving module
Audit and
SQL Identity provider Monitoring
Audit and
MonitoringNotification engine
Storages Registration Priority Services Known facts
& Admin Msgs
Audit Transaction
Enrolment log & Submission logging

Messaging

Routing Services

Application
Integration

DIS Audit
log

Internal Information Communication to
System Receiving module

MY.GOV.GE –
CITIZEN’S PORTAL

CITIZEN’S PERSONAL
PAGE

PROPERTY

CITIZEN’S ADDRESS
OF REGISTRATION

ONLINE BUSINESS
REGISTRATION

UTILITY PAYMENTS

RECOMMENDATION TO
IMPROVE SERVICES

DEA

Citizen’s portal
Joint document exchange system

Guaranteed electronic delivery system
Trade facilitation System– TFS

TRADE FACILITATION
SYSTEM – TFS

See Ports

International Shipping
Traders Lines

Suppliers Trade Forwarder
Railway Facilitation Companies

System Tax &
Custom

Banks & Terminals
Insurance
Companies

E-ID CARD

ID CARD - WHAT IS
IT? WHAT IT DOES?

Identification Travel Proximity
Document Document Card

Online Digital
Identification Signature

ID CARD - ONE CHIP -
TWO INTERFACES

Contact

Contactless

PUBLIC SERVICE
HALL - TBILISI

CONTACTLESS INTERFACE

Proximity Work ID Card
Card Loyalty Card
Student Card
Many other uses

CONTACT INTERFACE – TWO
CERTIFICATES

Online Digital
Identification Signature

PUBLIC SERVICE HALL

EVERYTHING IN ONE SPACE

PUBLIC SERVICE HALL

EVERYTHING IN ONE SPACE

PUBLIC SERVICE HALL

EVERYTHING IN ONE SPACE

PUBLIC SERVICE HALL

EVERYTHING IN ONE SPACE

PUBLIC SERVICE HALL

EVERYTHING IN ONE SPACE

BATUMI

KVARELI

RUSTAVI

KUTAISI

OZURGETI

MESTIA