PROFESSIONALQUALIFICATIONS
LEVEL3DIPLOMAINCUSTOMERSERVICE
TheHairandBeautyAcademyareexcitedtobeabletooffertheVTCTLevel3(NVQ)DiplomainCustomer
Service.
WhatisthisDiplomaabout?
TheLevel3(NVQ)DiplomainCustomerServicegiveslearnerstheopportunitytodeveloptheskillsand
knowledgeneededtodelivercustomerserviceinarangeofindustriesandcontexts.Learnerswill
understandwhatdrivescustomerbehaviourandwhatcreatescustomerreten on.
Learnersarealsogiventheopportunitytoexploreexcellencewithincustomerservice,dealingwithmore
challengingscenariossuchascomplaintsandstakeholderengagement.
Theobjecveofthisqualificaonistoaccreditanddeveloplearners’skillsandknowledgesothatthey
canoperateinawiderangeofcustomerserviceenvironments.
ThisDiplomacouldbeforpeoplewhoare:
Workinginacustomerservicerole,acrossallsectorsofemployment,withtheopportunityto
demonstratetheskillsandknowledgeneededfortheirjobrole.
Entryrequirements
Thisqualificaonisdesignedforindividualscurrentlyworkinginacustomerservicerole.
Therearenospecificrecommendedpriorlearningrequirementsforthisqualificaon.However,learners
mayfindithelpfulifthey’vealreadyachievedaLevel2qualificaoninCustomerService.
HowwilltheDiplomabedelivered?
TheDiplomawillbedeliveredthroughengagingwithyourassessorinyourworkplace.
Followingregistraonyouwillreceiveavisitfromyourassessorwhowilldevelopandagreean
assessmentplanwithyouandprovideanyongoingsupport.Thisvisitwilliden fytheunitswithinthe
Diplomabestsuitedtoyourworkingenvironmentandofferthebestopportunitytogathertheevidence
requiredforyourqualificaon.
Therea er,yourassessorwillmeetwithyouandobserveyourpracceaswellassettasks/assignments
foryoutoundertakeinbetweenmeengs.
Yourassessorwillsupportandobserveyouatallstagesintheassessmentprocessensuringyouare
confidentandcompetentasyoudevelopinthisrole.
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