0011 Beauty Therapy L2 BEAUTY

PROFESSIONALQUALIFICATIONS

LEVEL3DIPLOMAINCUSTOMERSERVICE

TheHairandBeautyAcademyareexcitedtobeabletooffertheVTCTLevel3(NVQ)DiplomainCustomer
Service.

WhatisthisDiplomaabout?

TheLevel3(NVQ)DiplomainCustomerServicegiveslearnerstheopportunitytodeveloptheskillsand
knowledgeneededtodelivercustomerserviceinarangeofindustriesandcontexts.Learnerswill
understandwhatdrivescustomerbehaviourandwhatcreatescustomerreten on.
Learnersarealsogiventheopportunitytoexploreexcellencewithincustomerservice,dealingwithmore
challengingscenariossuchascomplaintsandstakeholderengagement.
Theobjecveofthisqualificaonistoaccreditanddeveloplearners’skillsandknowledgesothatthey
canoperateinawiderangeofcustomerserviceenvironments.
ThisDiplomacouldbeforpeoplewhoare:
Workinginacustomerservicerole,acrossallsectorsofemployment,withtheopportunityto
demonstratetheskillsandknowledgeneededfortheirjobrole.

Entryrequirements

Thisqualificaonisdesignedforindividualscurrentlyworkinginacustomerservicerole.
Therearenospecificrecommendedpriorlearningrequirementsforthisqualificaon.However,learners
mayfindithelpfulifthey’vealreadyachievedaLevel2qualificaoninCustomerService.
HowwilltheDiplomabedelivered?
TheDiplomawillbedeliveredthroughengagingwithyourassessorinyourworkplace.
Followingregistraonyouwillreceiveavisitfromyourassessorwhowilldevelopandagreean
assessmentplanwithyouandprovideanyongoingsupport.Thisvisitwilliden fytheunitswithinthe
Diplomabestsuitedtoyourworkingenvironmentandofferthebestopportunitytogathertheevidence
requiredforyourqualificaon.
Therea er,yourassessorwillmeetwithyouandobserveyourpracceaswellassettasks/assignments
foryoutoundertakeinbetweenmeengs.
Yourassessorwillsupportandobserveyouatallstagesintheassessmentprocessensuringyouare
confidentandcompetentasyoudevelopinthisrole.

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